BrewDog Shepherd's Bush in Hammersmith and Fulham

Food was very good. No service. Dirty tables.

Apologies, mistakenly given a 3 star, now corrected to 5 star. Nice Bar, plenty of seating area, some in booths make for easy and comfy conversations. Fast and efficient service. Thanks Brewdog!

I placed an order via the app and waited the whole hour to get "Unable to deliver" ... shame :(

I don't like bitter tasting beer so I got to taste quite a few from the friendly staff before deciding. Amazing beer and my friend recommends the burger every time.

Great team and a huge craft beer selection

Came on Wings Wednesday and was served by Sam the general manager. Service with a smile, a laugh and even helped me pick a hat for my son's birthday who is a fan of the same TV show hat he was wearing. Will come again!!

Well worth a visit. There are an incredible number of types of beer on tap. Good food, you order easily via app and Qr code at the table.

Loved the team, really helpful and great beer knowledge.

My friends and i had a great time! The General Manager was a really nice and gave some great beverage recommendations!

The musics good, the arcade machines are cool but the food and service isn’t great. Mac and cheese that tastes of nothing and the texture of rubber, a burger that was all around flavourless and cold cauliflower wings. Food took around 45 minutes to an hour to come out. I’d avoid and find somewhere to eat, but good for a few drinks pre- post show at the empire.

It's a nice place to sit and have some drinks with snacks

Was here for the Korn pop up, had a fantastic meal and our server Sam was absolutely lovely !

Here for the Korn pop up, Sam served us what a legend and what a legendary spot

Went today only to realise I can sit for one round only as the temperature is so high inside that I can’t stay. Other clients are sweating an suffering as well. Outside it was nice and fresh, inside feels like a sauna. They clearly have an aircon so why not turning it on? Is the expectation I drink more because it is too hot? BrewDog is not cheap at all and though I am a shareholder and strong supporter of the brand I wonder why they still don’t show any maturity in running their bars.

Great bar, very chill vibe during the day for lunch with my Dad. Servers were very attentive and offered a great array of beers with some tasters! Food was great too - love the buffalo burger and dragon fries!

I had a plant based burger and a cider. Although the atmosphere during lunch time was chill and relaxing, and I really liked the food, I must warn people that a good chunk of the price you see before you pay is Service charge, and to be transparent I remove it. Getting a burger from a counter to a table is what the staff is paid for. Be aware of that charge, maybe leave a cash tip to the actual person serving you as service charges get taxed.

Came here last Sunday and was served by Sissel (Sorry if I got the name wrong), she went out of her way to provide outstanding service to me and my friends. There were no outdoor seats as it had just been raining, so she went and grabbed a table and bench specifically for us, all while she was working on her own. She was super friendly and communicative regardless of the amount of work she was tackling at the same time. Still being able to have a laugh while working that hard is beyond admirable. Sisel went out of her way to accommodate us and make us laugh while keeping her own spirits up. This kind of service is what makes people want to return to a place and should absolutley be recognised, thank you Sisel for a genuinely great experience.

The food was exceptional for pub food. The staff were friendly and the pub along with the facilities were clean.

Good food, great service the death metal was a bit much!

Amazing pub - amazing staff 10/10

I have been to this particular Brewdog quite a lot over the last two years and have always enjoyed it. The drinks are good and the food usually arrives in a reasonable time.

I experienced a huge problem with my order: First of all, yoy need to use the app/website to make an order, which we ded. And there are beers on the menu which don't exist on the tap. We ordered them without knowing this fact. After the waitress said that there were no beers in the bar. They proposed to switch the beers, but the items we ordered were more expensive. Thankfully they provided us with an additional pint in excuse. The second problem is that there are 6 pound deals on the starters on the menu, but we ordered them in an ordinary way and paid an ordinary price. To have this deal you need to order a burger, and in the special menu in the app add 2 starters as an addition. That is completely unclear. And we knew all of this only after 25 minutes of waiting for our order at the time when there were not a lot of clients in the bar. I'm a huge brewdog fan and I loved that place before, but that was a completely poor experience.

I am a fan of the brewdog brand in general and have been to several brewdogs in London often and other cities in the past which is why my experience the last couple of times I've been to this local brewdog have stood out as being negative that and the fact that it used to be a good place to go (haven't been back since last time). I had previously been to this particular brewdog about 6-8 times in last 6 months with friends and I noticed last 2 times I went that it's deteriorated quite a bit (I've been going here for just under a year but not sure exactly how many times in total). One thing that's stood out is that the staff came accross as unfriendly and impolite whereas that was definitely not the case before - are they annoyed at brewdog or life in general, or the fact they have to work? To add insult to injury they also have an automatic tip thing to try and guilt you into paying more (for less). The staff were brusque in each case last few times I've been, and one in particular obnoxious- the last time was the last straw and we haven't been back since. The staff member last time looked like they'd die less reluctantly than actually pour a drink which made me not want to drink it. It's not just me who has noticed this but others I have been with and it ruins the vibe which is a pity as it wasn't like that before- I really liked this place a while back. It's amazing the difference it can make when you employ people with social skills and you only realise what you miss when it isn't there! Also the male toilets were out and you had to go up and ask for the key to the disabled toilet (why not just leave it open?), restaurants are legally obliged to provide toilet access. They probably couldn't be bothered paying weekend call out charges for a plumber which is kind of keeping with the brewdog money pinching mentality if that is the case and a bit pathetic. I don't tend to go in for the food- I assume that's still ok (have given benefit of doubt on that as it's been a while since I had food there)- but everything else except the beer is bad and there are now better places to drink nearby.

Probably the worst experience ever had in a Brewdog venue - managed horrifically. (*Beers were still good) The guy who claimed to be the manager, I think he said his name was Sheldin- had very little beer knowledge, absolutely zero customer care, and in no way represents the brand of which I am a EFP member. Refused to serve on occasion when he was texting and watching videos on social media, we were waiting for 10mins at a stage. Unhelpful with products, pool table etc. The toilets were also completely flooded. As a venue manager myself, a decision should have been made to fix the situation as soon as possible. Passing a key round to share a single disabled toilet is honestly unacceptable in a Brewdog venue of this size. Zero explanation from management who was more interested in his laptop - maybe he was contacting emergency plumbers or maybe watching more videos... On the other hand, Katie was EXCEPTIONAL. She absolutely overshadowed her manager's inability to run a shift. She was calm, caring, passionate about the great beers, and importantly for me, in control of 'her bar'. She was fantastic. Thank you Katie from all of us, we really appreciated it. (Pictures if needed)

Sissel was a dream of a server! so helpful and friendly

Out of the 10 or so BrewDog locations I've visited, this one is the most down to earth and kind out of all. As such it is top of my list for repeat locations.

An average place .. nothing new!

I come in regularly and the service has been terrible, even as recent as yesterday. Came in today and it’s so much better, the new guy with the glasses and long hair in a plait is a breath of fresh air and definitely needed, I hope he stays!

I never do reviews . But the whole dining experience was awful . The Mac cheese had no cheese was really bland , the onion rings had too much batter and virtually no onion and the buffalo chicken and chips the chicken was the worst I had ever had ever and the sauce was not well balanced. It was supposed to be buffalo honey but the honey was totally lost. It was so disappointing and we left our food after a few bites. I had to go and ask for our drinks although we used the app for table service. I will not go again I don’t recommend.

Understaffed, cue to order, ordered food, 45 minutes later, no sign, asked at the counter to be told there was only one chef on, would have been great to know this at the point of ordering, got refund and shan't return

Sissel was our server, she is truly amazing, her customer service is on point and just overall she's a delight. She made our first experience here enjoyable. Thank you :)

I came to eat a chicken and avocado burger (quite good and generous in chicken) with a mini mc'n'cheese (nice) and truffle cheese fries (the taste was nice but the fries were not excellent, they were lacking of fondant too crispy, of no real interest). The service was very fast (but at the same time I was the only one who ordered food).

A lovely atmosphere and great spot to get great drinks and food. Katie behind the bar was wonderful, very attentive and made fantastic suggestions on drink based on the tasters I tried and completely nailed it. Definitely worth a visit when you’re in the area

It took a lot for me to finally change my rating having loved this venue for years but I cannot stand by a 5 star rating any longer. Staff are rude and inattentive, food has declined in quality, beer is never available and when it is it tastes off. As a hospitality worker and someone who works in a very similar industry it pains me to go into Brewdog Shepherd’s Bush anymore. Truly pains me.

The worst Brew Dog venue I have been to. The barman/Manager with the beard must really hate his job. It felt like I was an inconvenience when ordering. The atmosphere was non existent and we ended up going over the road due to this. Food wasn't great.

Awesome service and brilliant recommendations from Katie! Great place for a pint pre-gig

Honestly this is the worst brew dog I’ve been to. The guy serving with the beard was so incredibly rude. He barely spoke a word to us when ordering our drinks and we were being perfectly polite! Made us think we were being an inconvenience for him. Even worse when bringing drinks over to the table and slammed the drink down so it spilt over the table. The vegan wings were so dry with barely any sauce on them, and for some reason looked like triangle hot dogs and not wings haha.

I give it one star because you can't give it less. I would not return even as a guest, nor do I recommend it. The service was terrible due to a man who did not make the slightest effort to understand you, not even pointing out things on the menu... he gave us a beer that literally tasted like organic fruits, something we did not order...as for the wings They were the worst I've ever seen/tasted... well, needless to say more... a real disappointment despite the reviews I had... and they cost me 48 pounds.

Wise words written in the mens toilet. Will come back for sure!

Absolutely loved it. Amazing beer tasting. We enjoyed 16 beer tastings. The rusty old look of the place is just mind-blowing. Definitely going back again.

What a delightful evening I went with a friend for a drink on a Saturday night. The staff were exceptionally friendly and accommodating. I definitely will be returning.

Great beer and food, cool music too.

Nice pub Cute dog walking around

Really enjoyed my day at Brewdog for Star Wars day! Great fun playing in the pinball competition and meeting some fantastic people. Massive thanks to Jake & London Pinball for everything!

We had a really enjoyable night playing Star Wars and the three other pinball machines tonight. This is the essence of pinball, playing for credits and high scores, moreover with a few beers and some good company. The lager and the cider was to its usual high standard as was the food - that was one tasty burger. Thanks to the organisers, London Pinball, and Brewdog staff.

Apologies to the bartender (with tattoos and long beard) for interrupting your bad night by ordering a beer. But now I understand why there were so few people on a Friday night. It radiated from the bartender that he hated your job and the customers were disruptive elements. But smile at the world and the world smiles back. I promise you I won't come and disturb you again.

You can taste delicious beers from BrewDog.

Pretty solid spot! We brought our two kids (2 & 4) and had a nice time. Both kids got the Hoppy Meals and they were perfect. Great beer selection with the option to do flights. If I lived here I would come back regularly.

Great bar with great selection of ales and special lagers. None of your 'brands'. Good music and ideally located just over the road from the iconic Empire. Retro arcade games like 'Pacman', a selection of old classic Board games AND dog friendly (even a 'doggy' food section on the menu!)

Food was great when it turned up. Went for wings Wednesday. First lot of wings and service was great. Next lot of wings hadn't turned up after 25 mins (considering the first lot had turned up in about 10 mins) so chased. Found out they had been given to someone else. Ok mistakes happen. Would expect the next lot to be quick? But then had to wait another 25 mins for them to finally turn up after chasing again. At that point I had finished my drink and had gone past eating (it was about 75 minutes after I had finished the first lot. Would I go back again not for food. The beer is good. I like the selection so maybe a different bar?

Nice visit to the BrewDog, nice service and food before a gig at the O2 Academy.

All liked it! Excellent Lager made from blood orange. 👍👍

Went there on Saturday, which was very busy due to the concert near by. We enjoyed our drinks and their Hoppy Meal with a burger, until early next morning we both had a severe food poisoning.

Great beers, more space than most BrewDogs and over 40 taps of different beers. Always worth a visit.

Edit: as much as I love this place, they are always understaffed, 5pm when there should be more than one person on always a let down. Not the bartenders fault that they are left alone to take orders and run food for the after work rush.

Great place amazin selection and bar staff top notch

I visited on Friday afternoon. There was no one in the store, so we were able to relax by ourselves. When I told them that I drink BrewDog in Japan, they gave me a badge and a BrewDog passport and were very friendly. I ate the chicken wings, and they were filling and went perfectly with the beer!

Went during the "Buy one get the second for half price" period. Katie, our server, was a great bartender and waitress. Good vibes all-round. Highly recommended Edit: I don't know how to leave another review but Paulina was equally as excellent when I went a week and a half ago. Thank you, Paulina!

Fantastic place, Jake was so helpful and friendly, talked me through the different beers. Tried a couple of new styles. Highly recommended 👍🍻

Good food and drink, was extremely cold inside though which made things uncomfortable, eventually had to leave early to heat up elsewhere.

Unbelievable range of beers, retro arcade games including Pacman, Pinball including Jurassic Park, excellent service

AVOID!!!!! NOT SAFE FOR WOMEN!!!!! My boyfriend and I attended a show across the street and just went in after for a drink. We found a table with some lovely strangers who were at the concert and we all had a drink together. Suddenly this man late 30s I'd say came over to where me and the other girls were sitting and started being inappropriate. After MANY times to kindly ask the man to stop, I went up to the bar Staff and informed them hoping they'd kick him out. Bar staff KNEW about this as they said they already had a few complaints and said they'd "take care of it" not only was that not done, but my boyfriend ended up shouting at him as he came trying at me, despite me moving away TWICE. bar staff saw this and all they said to him was "did you come here with any friends? Can we get you some water" scared to the point of tears. I wanted to leave. Had to cut our night early because of the horrible attention by the staff. I left shaking and terrified of being followed. This is not right. WOMEN ARE NOT SAFE HERE! AVOID AT ALL COSTS!!!!!

Huge selection of beers but they really need to turn up the heating for customers when they are charging almost £7 for a standard strength beer. The food was also very average

Please avoid this place like the plague. Staff were pleasant enough. Ordered coffee no coffee. Ordered tea no milk. Men toilets no toilet paper and water in sink not working. Basic hygiene needs not met.

Nice flipper machines (and an arcade video game one), some of them can be paid through an app :)

Great service, what else would you expect from the man that used to run beerkat 😂

Great atmosphere, on Friday evening had a few games of pool one of the well kept secrets of shepherds Bush. Surprised to see Diego here as he used to run my favourite Bar in Ealing. Hope we can finally get a good beer list going now that he's here.

Only negative about this place is you could do with more staff on match days but besides that the beer and food was excellent

Great place to have a drink. Staff polite and helpful.. unlimited wing Wednesday is a must try..

The food was okay. The drinks were plentiful and the selection is huge. It was a nice place to visit with friends. It was rather quiet when I went but I had a pleasant experience. The music was good and at a decent volume so my friends and I could converse without having to be loud. Nice, big airy place. Reminds me of some of the bars I visited over in the U.S.

Great place. Families welcome. Great service.

Wings Wednesday... absolutely not worth it. Can you believe this...they ran out of chicken wings 🤦🏼‍♂️.... despite the fact that, on arrival, the staff told me that they had a whole bunch of cancellations so we could sit where we liked 🤦🏼‍♂️🤦🏼‍♂️. There were only two other people eating. Also...they only gave us sauce on one serving. When I asked for one hot sauce dips they literally took the hot sauce that was on my table and gave me that 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️. As for the wings themselves...meh. not that bad, but don't bother with the Korean ones. As for the price....we dropped over £35 each. Terribly overpriced, not actually all you can eat at all, and so-so quality. Never again 🤷🏼‍♂️.

Always enjoy a pint of Hazy Jane

We visited as a group for Christmas drinks and food. I had the vegan hoppy meal and the burger was amazing. Great service and nice atmosphere. Super relaxed. There's some arcade machines, a pool table and board games.

food was terrible. went for the unlimited wings and they were appalling to say the least. Nice choice of drinks but don't go on an empty stomach.

Usually, it can be very busy but it was chilled out this Wednesday night in the lead up to Christmas! Excellent Hazy Jane on tap and friendly staff .

Popped in before a gig, had a merch stand so had to get something, great atmosphere and very good selection of pints

AVOID! Went for unlimited wings Wednesday with my wife, first order took over 30 minutes to arrive and when I asked a member of staff where they were they miraculously then turned up within 60 seconds! Subsequent orders then came at hit and miss times, with some coming within 10 minutes and others within 30 minutes despite at this time it not being busy. Took 30 minutes also for the drinks we came to then come with the food the final time, by which point we were annoyed and tired of the rubbish service. Wings were extremely bland, and gave myself and my wife an upset stomach despite us being regular wing eaters would not go again.

I know I've not given 5 in every individual area but 5 overall and that might seem counter-intuitive but Brewdog really seems to understand its place in the world and there aren't many better places for a beer and a burger. The range of beers is wide and ever evolving, and the food isn't high dining but the Jackpot Burger is built to accompany beer. It's a well thought through mid-priced menu... amd when I'm in a certain mood it hits the spot every time.

BrewDog in Shepherd's Bush is a stylish and characterful locale, offering a beer lover's paradise with a diverse selection. Their extensive array of beers caters to various tastes. Notably, the Black Heart draught stout stands out, providing a rich and satisfying experience. Cheers to a great spot for quality brews! 🍻

Great place. Good music and nice beers, very nice beers.

Hi Was just popping by for quick pint and a snack - all great as usual. Had the additional bonus of seeing a live band doing a number of covers. Good night all round.

Awesome atmosphere with super friendly and helpful staff! I did not eat here but they had a good variety of ales. I actually had just travelled down from Edinburgh for a Cavalera Conspiracy gig at the O2 and was somewhat overwhelmed by the chaos of London. The BrewDog is just around the corner from the venue and their music seemingly complements whatever gig is on, so they were blasting metal, making it the perfect pre and post gig haven. The staff also really helped me out when I needed directions. Great place all round 😁👍🤘

Cooler Laden. Große Bierauswahl.

Visited Brewdog's Shepherd Bush branch 2 weeks ago for unlimited wing Wednesday and had a less than stellar experience. Despite having booked in advance, our table wasn't ready, leading to a 30-minute wait as we stood by for a staff member to prepare our spot. The wait times didn't end there; it took an additional hour for our first order of wings to be served. Subsequent orders were slow to arrive, challenging the "unlimited" aspect of the deal. Unfortunately, we left hungry and disappointed, feeling the unlimited offering fell short of expectations. The evening concluded on an unexpected note when we were informed we could no longer place orders, a surprising twist to what was advertised. This experience left us feeling a bit scammed and definitely underwhelmed.

I was really disappointed with the burgers. It was inedible. Soggy with way too much sauce. My husband has a beef one that completely raw on the inside. The music was good & the staff were nice but I would only recommend going for a beer & not the food unfortunately.

Awesome beer selection both Brew Dogs and guest beers.

Good beers including stouts on offer, reasonable food along burger and fries lines

Visited Brewdog's Shepherd Bush branch for unlimited wing Wednesday and had a less than stellar experience. Despite having booked in advance, our table wasn't ready, leading to a 30-minute wait as we stood by for a staff member to prepare our spot. The wait times didn't end there; it took an additional hour for our first order of wings to be served. Subsequent orders were slow to arrive, challenging the "unlimited" aspect of the deal. Unfortunately, we left hungry and disappointed, feeling the unlimited offering fell short of expectations. The evening concluded on an unexpected note when we were informed we could no longer place orders, a surprising twist to what was advertised. This experience left us feeling a bit scammed and definitely underwhelmed.

Went In here before a gig at the Empire. We ordered food before it even got busy, but unfortunately our meal came out cold, at different times and some of it didn't come out at all. Despite asking for this to be rectified it wasn't, then eventually we were told we wouldn't be getting a portion of our meal at all. Although we were offered a partial refund it still felt disappointing as we had travelled from afar and wanted a full meal before attending the gig. Apart from this, the drinks were good and reasonably priced with a large selection. As it got busier, the service took a hit at the bar too with staff even mentioning that they were understaffed. Such a shame since other Brewdog establishments I have been to have gotten it right.

The staff of this Venue let it down .? Very Quick to present you with the Begging Bowl . It felt like you had Oliver Twist serving you always looking for more .? Ie Tips . Just look at the price List and there Looking for more .?

It's an OK place... staff are nice. But nearly 24 quid for 3 basic drinks? I know it's London, but it was still the most expensive place we drank in all day.

Wings were overcooked. I complained, but the next batch was overcooked also. I've had the same wings at another brewdog and they were nice and crisp and light brown, these were dark brown with some bits black

Good food & great staff, service could be faster!

Great choice of beers as always. Staff were friendly and helped us find our table which we reserved, luckily. Ordered The Feast Sharer and some onion rings on the side. Wings were decent, another couple would have been nice. Same with the other chicken. Onion rings. Man. Over cooked and at £4.25 would have expected more than 4! More than a pound an onion ring....madness! Nice place, cool staff, loads of beers. Food needs work. Also app stated that the venue was closed so no one could order through it.

Great beer, great atmosphere, friendly service. Excellent food options.

Wings were tasty. Service was poor & very slow. Literally got 20 wings in 2 hours.

It's OK. Nothing special. Overpriced eco sourced food and drinks nonsense

Massive shout out to bar staff Katie who was super friendly and attentive. Gave me some really good advice on what beers to choose and what cocktails were tasty. Credit to your team

Katie made our evening! She was super friendly and attentive and gave some really good tasting notes for the beers on tap and for the cocktails too. Credit to your team