Burnside Hotel Restaurant in South Lanarkshire

We visited here as a party of 12 guys. We had prebooked so we had tables reserved. The hotel has a decent amount of parking but it was busy and we got one of the last parking spaces. Despite living locally, I had never been in the hotel before. The lobby area looks good. The restaurant is fine - nothing fancy. The service was pretty good - especially as we were such a large party. The food was good - I had soup followed by chicken fajitas and both servings were sizeable. Everyone enjoyed the food. The prices were fairly reasonable.

4 of us had dinner last night it was very disappointing. 2 things we ordered for our main meal were finished. 2 of us had streak pie. The meat was very hard and the veg was the same. The Lasagne was over heated in the microwave it came with french fries no garnish at all. The desserts were fine although again the salted caramel was also finished. Very disappointing . 2 soft drinks 4 pints and 2 coffees 4 main meals and 4 desserts £94.00 so not worth the money or the effort of travelling there.

Great to see the bar and beer garden open. The safety measures in place for covid are fine and the staff are very welcoming. The food and service today was extremely good. The wings and the sweet and sour chicken were cooked to perfection. Also the Guinness on tap is heavenly and we'll worth leaving the car at home to scoop a few cold ones.

I have been into the restaurant on four separate occasions now and the service is very confusing and poor to say the least. The first time I called and booked the table for dinner and drinks. I arrived and was told to sit at anytime table I wanted. After ten minutes had to ask the bar staff for menus. Fifteen minutes later I had to go to the bar and order drinks and my food for myself and others at the table. After dinner I had to take my own plates to the bar and order more drinks as no one came near the time at all. When they did come to the table they asked if we wanted to order food after we’d had our main courses! Similar experiences happened on all three further visits. I must say the food on all occasions has been very nice and is what brought me back. If the waiting staff paid more attention to customers having dinner as of it was a restaurant it would make the place far better and probably busier.

We, as always as friends went for a ladies lunch. Food very good. Service excellent. Parking a bit of a problem as it is very hilly.

Always a nice place for beer but surprised to see its very quiet. The beer garden is amazing when the sun's shining.

I would like to commend The Burnside Hotel on behalf of my sister and my neice. My sister won an Afternoon Tea for 2 in The Busy Bees Christmas raffle and they both went today, Thursday 21st February. They were delighted with choice of sandwiches and cakes and had a lovely afternoon. Thank you to the staff and to Management for giving them a lovely afternoon.

This was a late Luncheon that was held afterwards, for those whom attended my Mother-In-Law's Funeral. The reception area, and Restaurant environs were warm, and welcoming. We were given plenty of time for mingling, with drinks etc, before the Lunch was served. It was also easily accessable for those with mobility issues. There was a choice of Fish and Chips or Steak Pie. My Fish was VERY well done, and to me tasted as fresh as I've ever been served in any restaurant. The chips were a generous portion, well prepared, with Peas on the side. All was served piping hot, and to me, the food was presented immediately from the Chef's hands, in other words not like it sat under hot-lights waiting to be picked-up, which was an outstanding experience for the Diners. I would 100% recommend this venue for any event! I was proud that Burnside can offer an event venue of such fine quality. Very well done!

Wide choice of food. Staff are friendly and offer a good service. Disappointed in the allergy advice offered

Decided to stop for a drink on the way home from shopping in the city. Excellent service, drinks were perfect, so we decided to order their appetizer platter to go with a second round. What a mistake. The worst food I can ever think of eating. There were no vege pakoras, which is what we particularly asked for, the rest was tasteless and /or greasy. Instead of any type of pakoras, there were meatballs that tasted like round balls of charcoal. The sauces were equally tasteless. The nachos, which we asked to be left off was a solid hard piece of melted cheddar with tortilla crisps...you would need a chisel! We also asked for the chicken wings to be left off. I do not know what they sent, but the sight of it made me ill. It was orange, cold and hard..we could not even cut it. The onion rings, which we thought might be edible were thawed from frozen with lots of breading and absolutely slimy, soaking in oil and not even warm. Here are a couple of photos...the solid mass of cheese & tortilla crisps and the orange pieces of brick. To void disappointment, do not order the appetizer platter!

We went into the Burny for a family dinner and both ordered the roast beef dinner. It was excellent! The Yorkshire Pudding was clearly homemade and humongous, the beef was very tasty and the gravy was lovely as well. The staff were friendly and attentive and we really enjoyed all aspects of our meal. The Burnside Hotel Restaurant is family-friendly and we would definitely recommend the Sunday Roast Beef - it was great!

We ate in the spacious and pleasant bar area. The staff were friendly and well-informed. The market menu was good value for money with interesting options and good quality ingredients.

After stopping at The Burnside for passed 3 nights, I have had nothing but a fantastic experience. The rooms are fantastic, the staff are really friendly, polite and very helpful. The food is out of this world and is very well priced! This hotel is clean and tidy, the car park is well lit! I would recommend anyone to stop here! Hopefully (depending on work) I shall be stopping here again!

Food ok already revued under Hotel not realising there was a separate section for restaurant oops 😬 decor very 70s

Really amazing food, the Sunday roast was excellent as was the pie we also had onion rings, wow they were great.

We had a family birthday meal here, we had reserved a table and they had high chairs for little ones. Lovely decor inside and the waiters look very smart, all friendly and professional. There is a lot of choice on the menu and great prices too, we got given a meal deal menu too choice of two or three courses with vegetarian options included. I was a gluten free menu as I have coeliac disease, again this was included in the meal deal which was great value for money! I had bruschetta to start, gf steak pie then gf brownie to finish. The food was presented lovely, great quality and plenty of it. Everyone was happy and full. Kids menu was good too and plenty of food, colouring in to keep them busy was great! I would recommend.

I visited this restaurant for dinner this evening with my husband and son. Despite being the only people in the restaurant if took almost two hours to serve us two courses each. The food was perfectly nice but the service unbelievably slow and the waiting staff appeared to be totally uninterested. It felt like serving us was a huge bother to them. We have visited this restaurant in the past and enjoyed it but we won't be in a rush to go back if this is the standard if service now on offer. Such a shame.

Staying local we have been going to the Burnside Hotel Restaurant for some time. Weddings, funerals, Christmas dinners, New Year, christenings, 21sts, 50ths and sometimes just for a meal.

We hired the larger of the 2 function suites for our daughters 21st. She had opted for a Gatsby theme and the night couldn't have gone better. The staff were incredibly helpful on the run up to the night and on the night itself. The buffet was really great and the service was spot on. We hired the candelabras instead of decorating ourselves with balloons etc which I would thoroughly recommend as they were well worth the money. The whole room looked fantastic and saved a lot of bother. Would definitely recommend for private party. We hired a live jazz band and there was ample space for the musicians as well as our lively guests! Fantastic night had by everyone. High praise to the staff. Thank you!

I belong to the Busy Bees craft club in Rutherglen and 22 of us had a lovely Christmas lunch. We had a private room with tables lovely set with Traditional Christmas crackers. Thank you to Sarah and staff who looked after us with tip top service.

Visited here today there was 9 of us.décor very nice waiting staff very nice.we ordered different things of menu plently to choose from.we all decided that we would have a main and a sweet.all in agreement food was lovely:-) portions are a good size we ended up couldn't have a sweet as we were all full so had tea's and coffees instead.next time think we will order from other menu with smaller portions so we can enjoy a sweet.

Ate in the bar for lunch, the service was so slow, we ordered an other drink and never got it, you are sitting waiting for about 15 mins to get served a drink, the staff just walk pass you and you have got empty plates, the food was nice. Next time i would just order my food and drinks from the bar

This Hotel has never let my family down, be it for funeral teas etc., great rooms and now a wedding. The best organised wedding ever. First class meal, first class service, first class staff, first class organisation - just first class in every way.

My husband and I eat here quite often. However the last twice we have visited I have ordered the pate and on the first occasion I thought they may be running out of it as the portion was a tablespoon of pate only. Today I witnessed the same portion size and happened to say to the waitress about the portion and was informed it was a new chef and it was to enough for oatcakes - well not in my opinion. Will not be returning until the either the chef is changed or he is told to increase the pate portion.

Watched the footie. Good steak dinner, fish and chips ok too. Menu changed a bit, no lasagne! No tablet sundae either ☹️

We stayed here at a weekend and the rooms are really comfortable and modern. The staff were all lovely and pleasant and it seemed to be a really busy night but they were l still polite and friendly I'd definitely recommend and will be back!!

Place is really nice place, however the staff, in particular the duty manager, Keren Grant I believe is rude. My...

Ate in the restaurant with work colleagues, food was very good. Generous portion sizes. Food cooked to order.

Myself and two friends visited the restaurant for a bite to eat a catch up. Restaurant is nice however bit of TLC required. Thankfully no loud tv's so we were able to chat properly.We all ordered Macaroni Cheese with fries which was nice until a large shard of plastic was found. This could of caused some serious damage to someones teeth or get lodged in someones throat. We told the waitress of the find who advised "I'll make the chefs aware, this isn't the first time this has happened." We were given an slight apology however I don't feel the right customer service was given. Kitchen staff need to be more careful as the issue clearly hasn't been resolved if plastic has been found in food on more than one occasion. Dissapointed.As it is a local restaurant/pub we do venture in every few months to see if anything has improved unfortunately this will be our last visit for food.

A great little hotel and lovely food too.Not too far from the town and within easy access to public transport.

Decor is pretty outdated. Staff seemed very grumpy. Our sons pizza turned out to be a very small slice & was as if it had been reheated as it was brick hard, so he couldn't even eat it. Very basic meals, nothing stood out for me really. The menu seems to advertise dishes that are above their capabilities. I ordered a desert & got given something completely different so when I mentioned it to our waitress all we got was a huge sigh as if we were an inconvenience, not even an apology. Won't be back.

I literally got a fly in my soup. The staff were rude and the toilets disgusting. Add to that that the bit of chewing gum I accidentally touched on the unfmderside of the table and you have a fairly poor eating experience.

My partner and I went for a meal here last night and we were really pleasantly surprised! We were told there was a new chef and I have to say the food was absolutely outstanding! I had a steak and my partner got supreme chicken with black pudding. The steak was cooked to perfection, and fell apart in my mouth. No fat and cooked exactly how I asked. My partner who is a very fussy eater cleared his plate. Everything was just delicious and a really good quality of food! The sticky toffee pudding was outstanding also. We will definitely be back. A real surprise and a local diamond. Reasonably priced also! Would definitely recommend!

New chef in town so tried this restaurant for first time, food was excellent, staff more than helpful, would highly recommend this restaurant, first class

Been in here many years ago great time at the party meals are reasonable plus drinks quite place to relax midweek bus trip to city centre 15mins max. Good for disabled ♿ car park as well railway station 2mins walk

Had my father's funeral there cater for 80 people,33 came back and they charged us, for 80 people steak pie fish chips,they took orders when we arrived.it is very difficult to know how many people come back after a funeral,so I don't think they would have lost money or food.when they only cooked the fish after the order.And as for steak pie I'm quite sure they would have sold it next day, to rip someone off had a funeral, is disgraceful, and I don't think they should get away with it.So anyone booking the Burnside hotel or going for a meal you could be eating leftovers of a funeral that other people have paid for, very unhappy customer. Mrs H Nairn

Attended a birthday party with 90 plus people, really good venue, bar prices very good for a Hotel. Staff were very freindly and efficient, a good night was had by all.

Popped in for quick meal...staff were slow and took ages to serve us. Only a snack menu availability with not a great choice. Ended up with a small portion of macaroni and cheese that was way overpriced. ..Don't think I will be back in a hurry...

Come here for beer and football, it's fine for that but £3 for a handful of semi cooked fries. Leave them in longer and up the portion size, it's not worth pissing your customers over a wee bowl of chips.

Booked through Late Rooms, this hotel is a little beauty hidden in what seemed like a housing estate, room lovely and clean, bathroom and facilities spot on, ordered some room service at £11.95 for two courses, was lovely, food was great.Lovely nights sleep, up for gorgeous breakfast and tea.Will certainly be going back.....well done.

Poor service from the staff at this hotel. The bar staff do not seem interested in what they are doing. The food is average at best

Have eaten here many times as live local. They have recently got another new head chef which first thing has done is reduce the portion sizes and increased prices. You will now pay city centre prices to eat local. However don`t expect cc quality or service. My niece ordered the mussels after a long wait for them returned them as they were so poor. The young girl that was serving her rolled her eyes and went to walk away. A complaint was made to the general manager about her shocking attitude. So if you want small expensive portions served by bar staff that are not food service trained or internested about your dining experience then this is the place to go.

We brought my in laws for a mothers day late lunch/early dinner at 3:30pm and booked through 5pm to get 20% off. I had my 9 month old and as she fell asleep on the way in we asked if we could get a booth instead of the table they had reserved for us (we had forgotten her buggy) it was no problem despite being very busy and they gave me a high chair for when she woke up.We ordered 4 starters, 5 adult meals and 3 desserts off the bistro menu. It is most definitely good pub grub but very well presented, beautifully cooked and at under £60 with the 5pm deal, incredible value. We also had 3 soft drinks, 2 shandys and a pint of beer. Our food included the beer battered haddock, the macaroni cheese and the roast beef and yorkshire puddings. Our starters were soup, jalapeno peppers and the bruschetta, desserts were sticky toffee pudding, cheesecake and meringue alexander. I would not hesitate to recommend any of these dishes.The Burnside Hotel looks a little dated but the restaurant has obviously been decorated, the hotel entrance however does feel warm and friendly, welcoming and comfortable. They obviously hold functions day and night so the atmosphere is one of people coming together and it was really busy when we were there so all things considered I am surprised how smoothly our service ran.The Burnside is not trying to reinvent the food wheel, there are no surprises other than at this value you can eat and drink a meal that is thoroughly enjoyable, with children in a relaxed and convivial atmosphere, I will definitely consider it for functions and large family meals in future and we'll definitely be back for another meal soon.The only thing that didn't work was the card machine so we had to pay at reception - only afterwards did we realise none of us had left a tip...... If our next meal meets the same standard of service, I'll leave double!

Been here a couple of times recently, once with family which was very good, we were all happy with our meals and drinks were not too expensive, it was a bit tired looking but next visit with friends the lounge had been renovated,a pleasant surprise but meals seemed to be not as good last visit, I hope it's just teething problems with the new renovation as we had a good time here, we will be back

I came here to eat as I was told they would happily cater to my needs - I am allergic to gluten, dairy and don't eat meat. I was served a meal that contained cheese. My partner and I could see the cheese, smell it and taste it. The staff refused to take it back, saying there was no cheese in it. I refused to eat it yet they still tried to charge me for it. My partner found his steak to be cheap and dry, considering the price. Overall, the staff ignored us until they wanted the table and then the pressured us to leave. I found them aggressive, rude and my meal was horrid. I would never go there again. Their only saving grace is that the drinks are moderately priced.

The Burnside hotel has been there for years but is looking really tired , out of date and old fashioned which is a pity, such a prime location but not a great offering anymore, if the food was brilliant you might possibly put up with the old fashioned surroundings but it didn't tick any of my boxes

We went here on a Saturday night as a group of 8 people. It took ages to order our food and the restaurant was not even busy. Once our orders were taken by the rude waitress it took over an hour for the food to come. When the waitress was bringing out the last two meals she dropped them on the floor ( accidents do happen) however no apology or a quick sorry I will get your food ASAP nothing she just walked off and I presumed she was going to get me another meal. The food was awful the chilli was so salty it was inedible the chicken burger was like rubber and the meal that was served as my replacement was a tiny tiny piece of chicken ( quick to cook when you drop meals on the floor) my plate was full of chips I would have been better getting a bag of chips at the local chip shop. Nobody ( staff) had a clue what was going on nobody in charge waitresses that had not got a clue what was going on. After our meal we sat waiting for ages to order desserts despite asking twice. When I went to the bar to ask about ordering desserts we were told the kitchen was closed so I said I don't think so . The desserts were brought with cold custard ( meant to be hot). My advise is don't waste your money or Time (unless you have lots) in here it's overpriced rubbish with a crap service. Even when we tried to pay they were uninterested and I said it was awful they also seemed uninterested shame really.

I went here with my work last night for a Christmas party night. Had a great atmosphere. We sat in the cocktail bar before dinner, drinks were good but service a bit slow. The food was lovely and came quickly. Had a great night.

Living locally we have visited many times and inconsistency has always been the biggest fault with the Burnside hotel. As a restaurant the service blows hot and cold as does the quality of the food. The young staff lack enthusiasm or character. Experienced management are a rare sight and the menu has barely changed this side of the millennium. The place had expensive renovations a few years ago and the place does look impressive but overall the place fails to live up to its potential.

My brother in law is now the new chef here. He is an amazing chef as in his port folio he has cooked for Princess Ann....the Lord Provest....the NAAFI...etc. He is a very proud and of high standards chef. Pop along and give it a try and ask that Ronnie cooks your food and see for yourself

Good choices, great food and the bars are well stocked and reasonably priced. The staff are a credit to the Hotel--I highly reccomend this restaurant within the hotel.

The Burnside has been our local bar for ten years. Mainly for Sunday afternoon drinks but we have also eaten there several times over the years. First, The Good - The main bar has quite recently had a refurb and looks very nice. The staff are all quite young but I've always found them to be helpful and efficient. It's family friendly and there are loads of outdoor picnic benches which are great in Summer.Now the bad - In the ten years we have been going to the Burnside, the food has been consistently poor. Everything tastes cheap and microwaved. This would be almost acceptable if the food was very cheap but it's not. Main courses are around ten pounds and are of similar quality to a Whetherspoons I would say. In this day and age, this is unacceptable and there are many pubs and restaurants in Glasgow doing food of a very high standard for similar prices to the Burnside. I find it strange that they have spent so much money recently in improving the decor of the bar and haven't remotely improved the standard of the food. I Doubt we'll be back, which is a shame as it has a lot going for it.

Visited on a Sunday quite busy only tables left said reserved but got a table in the main lounge. Thankfully not asked to go to the bar or would have left as very rough Glasgow pub. Service good, food quick nothing to rave about but hot and tasty. Not very clean smells like damp cloth or pub toilets, but this is part of the charm. Overall a tasty meal and better than a McDonalds!

The hotel has been refurbished to a high standard. Staff friendly & polite. The food is delicious. Have been to a couple of family functions here and everyone commented on how good the food & service is. Would highly recommend

Not bad food at all, not too keen on the openness of it, but ok for bar meals, the quality of the food is quite good

Used to come here a lot but it has changed a fair bit over the last couple of years. The place has been renovated (rooms, bar and lounge) not the function suite which badly needs decorated and recarpeted). Food quality and portion size has definitely went downhill since our last visit and the service was pretty poor. Very short staffed and they shut the kitchen at 8'o'clock so I think they were short staffed in the kitchen too - food took an age to come out. Certainly not the happy, great service and food place it used to be. Hopefully things will improve and we can return.

Hated it. The room was dated and depressing, hole in the window from outside, cracked tiles around the bath, floor boards from 1970,s. When running a bath water went cold and then gushed out of shower head wetting my hair. Poor fabrication in hall, just wood untreated, stained carpets. When someone walked down the passage way it sounded like they where coming into my room because the floor boards are so poor. It all has the feeling of a porter cabin.Staff are to the point and abrupt.Load noise from trains to the rear of the hotel and traffic to the front.Rooms don't have phones and didn't do room service.You had to order from bar.As a loan traveler I didn't feel particularly safe as not internal lock on door and on ground floor.

Visited with friends for lunch on weekend before Christmas. A Christmas lunch was on offer with regular menu. Although busy staff were on top of it. Friendly and efficient. Food was good and it had a nice atmosphere. Only drawback, which is often an issue, was the large TV screen over the bar area. People facing it are drawn to it and as back wall is mirrored everyone found themselves glancing at it. However didn't really detract from the lunch. Reasonably priced and the food we ordered was tasty.

This place is my local. And how embarrassing. The prices they charge to the service is unbelievably crap. The young girls in the place have some attitude on them. I attend a slimming class within this venue and thank god we are moving up the road. Very cheeky members of staff and either too hot or too cold. I used to drink in here all the time but not anymore. The place has went down hill. And for the revamp don't like it. I preferred the old local cosy pub than taking a modern approach. That's my opinion though.

I last ate in this resturant about 9 months ago when the experience was very good so it was a pleasant surprise to find the standard of food and service have remained which I believe is the secret to a good dining experience.The food was again very good homely pub grub while our particular waitress was exceptionally polite and considerate who seemed to take a genuine interest in making our experience enjoyable - I won't wait 9 months to return.

Visit tonight with a friend thought we'd try the Burnside Hotel, wish we hadn't! Welcome was nice comfortable seats but service slow - when food came my friends first course (haggis balls in whisky sauce) was lukewarm, when we told server she did offer to reheat but spoilt by that time, ok should have complained earlier, but food should be checked before it is served! My main (pea and mushroom risotto) was lukewarm, complained and it was reheated but just didn't really enjoy it. No pudding had enough. Mistake with bill icing on the cake as had under charged us. Won't be going back in a hurry

Been to this local venue several times now. Keen to support local businesses however the business needs to care about the customer and act on feedback. Sadly the Burnside does neither. Menu pretty typical bar fare and as such most dishes come with fish. Every time we have had to send them back. Hard and anaemic looking with no taste whatsoever. We mentioned this to one of the waitresses and got an excuse about new the of chips etc but our latest visit exactly the same.Staff are all young and friendly and polite but no leadership at all. We tried to get table for 2 in large lounge and despite there're being a table not cleared of used dishes plus another table with one chair there was no attempt to accommodate us. We were sent into the small lounge which was very hot. Do we leave or not? We decided to get a drink and just wait until someone left - not exactly a welcoming start. Service is poor as there is often nobody at the bar either. Desperately needs a manager!C'mon Burnside there is lots of competition and customers will tire of the poor service and inability to fry a frozen chip and vote with their feet!

I had not eaten in the Burnside since it has been extensively refurbished and I must admit the new decor is great as is the food. The menu is the usual pub grub staples - steak pie, macaron cheese etc but it was decent fare and the bill for three 3-course meals with four drinks was just under £60 so good value.I would definitely return and just to mention the service we received was excellent

Went here for dinner last night. Given that this is the only eatery in the area, there is a captive audience and sadly this seems to make the food offered relatively bland. The roast beef dinner was disappointing: the beef being thin slices of 'sandwich' beef; frozen veg and frozen potatoes. The salad was average. For me, this is a lazy kitchen with little creativity. On the plus side, the service was good from the very young waiting staff. Come on get some 'real' homely food cooked, please.

Went to this hotel / restaurant today for an 8oth birthday meal , the tables had not been cleared of the last persons plates and empty drinks , sat down and ordered our meals , one of our party said she didn't want chips , i said that she was paying for them , so take the chance . She was glad of the advice ! . when the meals arrived i thought the girl had got the table wrong , it was the smallest portion of lasagne and chips Ive ever had the misfortune to have placed in front of me , the other ones with us had beer battered haddock with chips and was amazed to see a small metal bucket with chips in it , you could count the amount of chips in the bucket ! , fish was mostly batter ! , if your going on an empty stomach , avoid this place like the plague ! . when i said that the portions were so small , i got a story about upper management . in the mean time i went to the kings cafe in Rutherglen and got first class service , and a decent meal . " honestly " don't eat here , i certainly wont , nor the other girls ! . fur mein deutsche freundes ! . nicht gut zu essen hier , unfreundlich , deinst schlecht , sehr , sehr kleine platte zu essen . schlechte leute und das koch , mein gott , schmeiden .