Burgshake in Lancaster

Pedimos desde aquí el lunes pasado (6th) pedimos 2 comidas de hamburguesas, una comida de nuggets para niños, gofres y batidos, además de algunos lados. Cuando llegó el pedido nos faltaba el gofre y una de las hamburguesas también estaba mal. Llamamos y le dijimos al restaurante que dijeron que no podían enviar reemplazos como habíamos pedido a través de Lancaster Eats y que no tenían su propio conductor. El restaurante aconsejó que agregarían una nota a nuestro registro para la próxima vez que ordenamos enviar estas cosas de forma gratuita (que rechazamos). Hablé con el gerente y pedí un reembolso y me dijeron que tomaría 48 horas, ya que tenía que enviar un mensaje en el chat de grupo de WhatsApp de Lancaster Eats. Todo esto estaba bien, y completamente comprensible, excepto que todavía no hemos recibido un reembolso y a pesar de llamar más de 10 veces durante la última semana no puedo contactar con nadie. Tendría 100% pedido desde aquí de nuevo porque la comida que llegó era sabrosa, pero estoy harto de perseguir mi propia cola ahora

Este lugar de comida rápida es increíble el personal es muy agradable y el servicio es genial sin duda recomiendo a las personas que vienen a Lancaster

Pedí en Navidad cuando se cerraron y dejé la máquina. Regresé 2 días después para recoger, increíble chico A + servicio me puso cómodo, servido y por la puerta rápido

Ordenado £ 10 en comida. Había un pelo en los chips cargados. Esto es asqueroso. La comida estaba empapada y la envoltura empapada. No recomendaría.

La mejor comida para llevar en la zona. La comida siempre es fresca y cocinada perfecta. Nunca tuve un mal pedido y he estado yendo aquí por años! El personal también está en el lugar

Perfect food and amazing chicken burgers! Will be back again and the BBQ sauce is to die for. My favourite milkshake is the Tease Me milkshake and I will only be coming here for my sweet tooth fix.

Best smashed burgers in Lancaster and the food is top notch you can tell the quality I recommend the cheeseburger and tease me shake

The smashed burgers are the best and the milkshake with the burgers just make the best combination. Would come back with my friends to enjoy the food.

Amazing food would highly recommend great staff always got a smile on there faces bring joy to your day aswell as amazing good food.

Ordered two waffles and sat down on the provided tables. Cooked fresh to order and they were amazing. Highly recommend trying the white lotus. Don’t order for delivery and expect the same quality as eating in. 5***

smashed burgers are ten out of ten service was good and clean food ample parking and the boss man looks out his way to go the extra mile

Ordered food, for delivery waited 2 hours and nothing, phoned them 7-8 times before they answered for them to tell me there was no delivery driver, i had to collect my own food and when i did there was plastic wrapping in my waffle, food was cold and they didn’t even think to ring me to let me know, DON’T WASTE YOUR MONEY

Ordered takeaway £50+ food arrived absolutely stone cold and no one answers the phone I have attempted to call 15 times and no answer from 20.22 to 20.49 first time customer never had issues with other places via just eat and don't expect to be delivered stone cold food at restaurant prices that was worse than KFC soggy burgers and cold fries.. really disappointed is an understatement

The BEST burgers! We ordered on a Saturday night and the order arrived hot and on time! Will be ordering again! The burger Al Arab is amazing!!

We've ordered many time from here, each time in hopes they'll sort their s*** out. We've ordered burgers with NO CHEESE or salad because of my partners dietary preferences and requirements repeatedly and every time they come with cheese (but apparently they can read the order long enough to see no salad?!) Every time they offer to "remember our name" the next time we place an order to send a correct burger instead of offering to fix it immediately. Do not eat here. Do not order from here. Avoid at all costs unless you're happy with disappointment and complete disregard.

We ordered food from here and it was absolutely terrible, we asked for no sauce on the queen bee fries and it came loaded in them meaning I had nothing to eat my girlfriends burger came smoothed and cold, we ordered onion rings and instead got some form of bites, when my girlfriend bit into one she ran to the toilet and actually threw up as they were mac and cheese which she despises, our softie cup was missing they charge £2 for a 'cola and I thought we'd be getting something along the lines of a 500ml bottle but instead we received a can of the rip off BARR Coke. When the delivery person dropped it off she was moody and left it on the doorstep after literally not even 10 seconds of knocking

Waited nearly 2 hours for the delivery, delivery time changed twice. Eventually managed to get through to the restaurant on the telephone which was a complete waste of time. 5x they asked our order to be told we only ordered it 10 minutes earlier which was a li. They then advised us that the order was ready but they didn’t have a driver, they were trying to find 1 suffice to say we cancelled the order and will not order again.

We went in store which was an atrocity of the highest order. Waited over 50 minutes for a waffle which was subpar at best, ordered at 10:10pm received at Gone 11pm Could visibly see massive piles of red Raw meat left out on the kitchen counter unrefrigerated and uncovered near to where the waffles were prepared and There was no visible food hygiene sticker outside the restaurant Wouldn’t recommend there’s a lot of better restaurants/places to eat. 0/10

Absolutely terrible. Awful food, 4 hour delivery. Avoid at all costs. Much better places in Lancaster. I'd vote it less than a star if I could !!!! 👎👎👎👎

I love burgers and been to many great burger places. I found this place on Instagram and it looked great. Got two burgers one for me and my son with fries and they were awful. These people have no idea what they are doing. Orders wrong, tasted peppery and the fries were awful. Do not bother going. Waste of money.

Amazing smash burgers, better than five guys even. A must try!! 👌👌👌👌 chicken wings are delicious also

Do not go! The first time they said they had no beef in at all, said one machine was broken and made us wait over an hour. Gave benefit of doubt as food was good and went again. Waited 45 mins, was overcharged, was told the waffle machine was broken (I literally watched them make the waffles for delivery orders, and had no explanation when asked) almost forgot my drink, guy with glasses at counter was super rude.