Bob & Berts Lancaster in Lancaster

Sólo vino a tomar un café. Las dos chicas que me sirvieron Jenny & Bonni no podrían haber sido más amables. ¡Y el café era genial!

Come every single time we are in Lancaster with my father in law, sometimes just for a hot drink and sometimes for food. The staff and this branch are lovely and the food is really good compared to the Preston branch

Excellent experience. Very friendly and informative staff. Helped with seating and explained everything about what was on the menu. Ordered a couple of Bert's Burger meals, loaded fries, and a range of hot and cold drinks. Really tasty meals. Food arrived promptly, hot and well presented with a smile. Relaxed atmosphere, great place .Will definitely be back again in the future 😋

Warm and welcoming on a frosty morning. Perfect

My belly and my wallet felt violated, 4 coffees, a wrap, a small eggs benedict, 2 small bacon cobs and a small full English, in total £50, never again, I left still feeling hungry

ABSOLUTELY BRILLIANT PLACE, FOOD BEAUTIFUL AND STAFF REALLY POLITE DEFINITELY RECOMMEND

The staff Keri, Sophie, Sarah and Elyse is so nice people and they were really nice they were really nice

Friendly staff quick service and plenty of choice for food and drink

This place stands out. It's bright and bold advertising is exceeded by its bright and bold food. Colour and variety is added to everything. The staff know their menu and seem happy to work there. Portion sizes are generous and worth the money. P.s. you can also order the cakes whole for events, or a really good night in! They just need a few days to get it ready for you.

Absolutely lovely area, customer service was amazing, quality of food was excellent with a good amount, was quickly served in a very busy time, lovely food 5/5 will be going back(unsure why it won't allow my photo but was amazing food)

Came here looking for a delicious lunch, and got exactly that! The food at Bob & Berts is exceptional, and also quick to be served.

Liked the breakfast, tasty. The coffee however was not nice, I couldn't drink it, it tasted overly bitter like they used the beans/granules too many times.

Food lovely, a little expensive but good quality.

Always a good experience here. Food is tasty and the staff are always nice. Jenny always has a smile on her face and is super friendly.

Loved Bob & Berts. I like that American diner feel. Well priced food, nicely cooked & presented. Easy going vibe. Young & old in there. Great gluten free menu.

Got a bacon and egg butty and a decent latte for £6. Got good service, they have a great menu, the place is clean. All you can ask for really for a snack and coffee

Was visiting Lancaster for few days, and searched for an early hour cafe around the town. This place wasn’t my first choice looking by the pictures and reviews, but had a go, I went there and ended up going there every day! Clean, spacious, music on, friendly staff, fresh food, cosy atmosphere, open early, tasty coffee. Only one observation: the regulars (elderly gentlemen) who go for a cigarette quite often and smokes right at the door at the entrance should note not everyone likes bad cigarettes smoke smell inside whilst enjoying their morning coffee. Therefore I can’t give all 5 stars.

I love this place, great food clean and very friendly atmosphere.

The lady who served us(tattoos on arms, young lady) was very helpful, asked and offered advice. Lovely to see a smile also. Great coffee by the way.

Staff are wonderful and food always tasty 😋

Had bacon and egg brioche. Nice runny egg. Coffee good. Lovely young lady on service

Well worth giving a try. Walked past here dozens of times and something in the branding made me assume it was your usual budget panini and pasty place. I was really wrong Salads are properly top notch (none of that prepackaged "been there sweating all day" stuff, food is really good quality and the cakes are amazing. Staff are generally warm and welcoming but then, this the North right? Thats standard. My partner was of the same opinion as me and took some convincing to go - i now pop in whenever i can if i want something healthy... Or sweet.

Usually it’s a really good experience coming to bobs and berts. The food is always really nice and the staff are helpful but sadly on my two last visits the food order has been taken down incorrectly by the new young staff member result in orders being order charged and incorrect items arriving. We usually order avocado and halloumi brioche with the option to add crispy bacon. But we have either been charged for the bacon and it not being added or not being charged for it and expecting it for it not to arrive and then told to pay again. Both times clear instructions have been given to add the crispy bacon so what’s happening? It’s not much but it’s frustrating making the trip into town to get some food for it to arrive wrong or cold due to a simple mistake. First time I put it down to her being a new staff member but we have returned a couple months later and she has made the same error again.

Absolutely love going here. It is a great family friendly cafe. You can just relax and enjoy your time without feeling like your being rushed out even if ots busy. Food is good and drinks are nice

Friendly staff. Wide range of choice for those that are gluten free, and a variety of dairy alternatives for my chai latte.

Hot chocolate good full fat milk choice would improve it. Slow very slow service.

Never again ! Expensive & not so nice

Lovely place nice tea. Pleasant staff gr8 atmosphere. Comfy seats. Didn't eat anything but food looked good

Casual place, recommend the pancakes 🤞

1st time visiting and not impressed. Wouldn’t go back. Service slow and very careless. Staff uniforms are very dirty and look like they have never been washed and have holes in them on the sleeves which doesn’t look good. Order two coffees and two croissants and could not get order right when there was no one in the shop. Coffee had no taste, was like brown foaming hot water. Presentation of food on display was good but the other aspects of my experience here were substandard. I suppose the old saying you get what you pay for is true. I would avoid if you enjoy coffee and consider yourself a coffee connoisseur.

Excellent food and excellent service

Food and coffee are good. Enjoyed the ambience. Food is a bit pricy but tastes great.

Was very busy on the Saturday lunch time we called in, but the great team of staff worked really well together and orders were coming out in double quick time, and also tables were cleared down quickly too.

Good coffee and tasty cakes. Counter service by two friendly girls with lovely smiles. We sat in nice comfortable chairs in the window- great for watching the world go by. Would definitely go again.

Very basic seating and design . If you like a more inclusive experience try other places. Good value for money. Seats a bit uncomfortable.

Quick service. Food hot. Staff friendly. Breakfast served all day. Highly recommended.

It's a nice restaurant and should be more of them. Music 🎵 is 2 lound. Dog friendly

Not a bad place for food and drink, been a few times and enjoyed most things on their menu including the breakfast wrap. Only huge complaint is the iced coffee. Massive ice cubes in a 300ml cup means you end up spending about £4 for 200ml of very watery iced coffee. Not a fan

Love the food had the all day breakfast luckily I had my 3 dogs with me. Way to much food but at the price it was well worth it.

First visit as I've avoided this place because it's always so busy.Last visit as well for me,way to expensive.If my £13.50 was anything to go by and I didn't splash out( picture)...that'd be £51 for 4 people..😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫..service was nice and friendly and polite.

Always enjoy, food wasn't quite as good as time before but service was great

Popped in for coffee, nice and clean and professional...

Disappointing - what a pathetic breakfast. £8.95 for two vegan sausages, two slices of cheap white toast, one grilled tomatoe and a small pot of beans. Rip off - thought for the money, a better quality breakfast would be provided. Will not return.

Lovely coffee and cakes very good staff nice and clean

Best burger and chips I've eaten

A spacious, comfortable cafe situated on the central penny street. Loads of choice from simple but tasty bacon rolls to full breakfasts, waffles, deli counter, and deserts. Wheel chair access. Large clean bathroom located on ground floor. Friendly service and adorable. We had bacon rolls, sausage roll, medium cappuccino medium latte, and a can of coke for under £16. DOG 🐕 FRIENDLY

By the looks of outside, it looks like a coffee shop. Was pleasantly surprised at the amount of food options here! From pancakes, burgers, hot dogs, breakfasts, cakes to loaded fries! you name it! The staff were all so super friendly, the food was quick and prompt and tasted pretty good too. Great stop for lunch

I’ve been in several times and there seems such a difference in the food each time. Last time I went for pancakes and paid £8.50 and was served two small pancakes ( they did come with bacon but as I’m veggie I asked for no bacon). I felt there was very little value for money. My son ordered a bagel and again for the price it just was not value for money. Drinks are great but the food needs improving or customers will go elsewhere.

Size of the burgers have shrank since last I had been there. Still tasty though.

Hand made burgers suggests something a little special, not the 2mm thick bland burgers you actually get. I imagined something along the lines of Five Guys, the reality was nearer to own brand economy burgers!

Our first time in a Bob and Bert's and it certainly didn't disappoint. Very quirky interior and relaxed atmosphere inside. Menu had plenty of choice and the dishes were cooked well and presented nicely as well. Staff were attentive and hardworking. Very filling meals and looking forward to visiting our new local branch when next in town.

Too expensive for the products on sale

Excellent food, reasonably priced, very nice people

Had breakfast here on taking daughter back to University. Very friendly staff, great choice of food and drinks. I have now been in 3 different Bob and Berts and never been disappointed.

£9 for two pieces of soggy eggy bread and maple syrup. Would have walked out if I hadn't already paid

Very dog friendly. Good coffee and kind service. Plenty of space on Sunday. We had our coffee while waiting for a ferry to Isle of Man. While some places are okay with dogs it is pleasant to see an openly dog friendly cafe.

Nice cafe with various hot beverages and lovely cakes

Recommended to try the cakes. Good selection, but no prices on any of them! Service was good and quick and the refreshments were all enjoyable. Found the upstairs washrooms, not very well signed and between a staff only area and kitchen food store.

I didn't have food just a milkshake but it was amazing never been in u have 1 of my friends work there he advise me it's great in there great staff and other things such as the food drinks will be back

Popped in for a take out breakfast, ordered French toast with crispy bacon and maple syrup.....well its only got a 1 star because can't zero it!!! First staff out front happy, help and polite.....kitchen staff another story no chefs uniform, putting food on plates and into take away boxes with their hands no gloves, just awful!!! On to the food french toast (eggy bread) just soggy and pale, crispy bacon barely cooked and no syrup, sent it back, but more colour on the eggs bread (still very soggy) bacon crispy and syrup not missed this time, but it wasn't maple syrup.....at £6.95 definitely not value for money and definitely won't be returning neither will my work colleagues who ordered and all had problems!! PLEASE SORT YOUR DIRTY CHEFS OUT

Very slow service, coffee not that hot and served in a glass with no handle

Have only tried the drinks here so far, but their milkshakes are delicious! The staff were lovely and talked to my family, it was a warm atmosphere.

Popped in for a large coffee and and my wife has a cup of tea. It's a bustling place and the hotdog and chips we saw a lot of people get, looked great. The 2 X drinks came in just under £6.50.

Doesn't look much from outside but we'll worth going in great staff Great food and prices ok loved the poached eggs and lots of choice

Sorry but did not rate well. Very thin bacon, rather fatty. Rather expensive.

Been in a few times, I usually enjoy it but some things have changed, "biscoff" melt milkshake has absolutely nothing to do with lotus biscoff and doesn't taste anything like it, cloudy lemonade and pink lemonade coolers are just iced tap water with syrup, garlic fries had Chipotle or similar sauce so I couldn't eat them and sweet potato fries came with burnt bits in them

I find this place really hard to review because the staff are incredibly customer service driven, friendly and create a lovely environment. Sadly the kitchen staff seem to lack consistency, sometimes the food can be utterly delicious and other times not so much. I'm not sure how someone can mess up putting Nutella and strawberries on pancakes but someone working here manages to at least one in three occasions. Wish I could recommend but it's a little like spinning a roulette wheel.

Called in for breakfast just average. Low quality sausages on breakfast brioche. Same quality as you would find in a greasy spoon. Not sure what the hype is about. Better places in the city

Went to the cafe in Lancaster. I was waiting to be served and was the only one in the queue. The server was cleaning / working on the coffee machine. I stood for a few minutes with no attention from the server who saw me and chose to ignore completely. No one bothered to attend me and I decided to walk out and even then no one bothered. Horrible attitude The music in the cafe is too loud. The glasses for drinking water are always dirty as of they had been washed days ago!

Was in Lancaster picking up an item, decided to pop in for a coffee. Can't say I was impressed with the staff, tables were dirty and the floor also. The two young ladies didn't seem bothered about cleaning down the tables, it wasn't particularly busy. Coffee wasn't particularly reasonably priced either, wish I had gone to Costa instead.

Great place lovely food and service. Food excellent and not small portions.

I visit every week,I love it, great atmosphere lovely food and drink plus amazing staff

Went for a coffee, was not impressed

Popped in twice last Saturday for tea, milkshake and cake. Excellent service with a smile. Fantastic place. Will be visiting again when next in Lancaster.

Perfect place for a before school brekkie. Even has stuff my picky eater enjoys! 😄

17/5/2023: I was served by Sam today and she was absolutely amazing! Great customer service. Well done. Me and my mum has a great time. She deserves a gold medal.

Nice coffee, cakes and meals. Food is lovely. My son enjoys their waffles and pancakes. I like the cakes. Tables are socially distanced and there are booths. The staff are pleasant and friendly. American style diner. Had a lovely veggie burger and chips. Delicious 27/10/21 There are lots of plug points - booths have them, also the separate chairs and tables... You can charge your phone, or plug in your laptop, sign into the Guest WiFi and work/socialise online if you like 05/06/22 Family Brunch. The food was delicious and great service

Lovely staff, shame about the food! Poor quality. Tasted like it had been pre cooked. A waste of good money.

Food was amazing service with a smile absolutely spot on

Lovely food and really great, attentive service. We had a gluten and dairy free in the group - lots of options but importantly really understanding and helpful, without being over bearing. Really what many high streets are missing - good cafe with all day menu, lots of options.

Called in for late lunch. Decent choice of breakfast items, burgers, paninis, loaded chips, drinks etc on menu, staff friendly, didn't have to wait long for food.

Went this Sunday for a light bite before the cinema. Ordered coffee and a bacon roll and a full stack breakfast roll. Was not disappointment. Would like to say a massive thank you to the kind and curations staff in particular Allyn who we believe to have been the manager or most senior on the morning shift for their professionalism during a slight shift incident that occurred.

Fab venue for Saturday brunch (or any day of the week). Great menu, the Eggs Benedict was to die for and the Breakfast Muffin filled my husband up. Excellent choice of teas and great tasting coffee. Staff so lovely and friendly and the music gives this a great vibe. We’ll be back

Great food, super fast service but very loud music!

Young vibe, staff were excellent and caring, food great. Will be returning and happy to recommend. There are a range of different types of seats to suit all ages and requirements.

Only went in for a coffee, but fabulous service, great choice of hot drinks, the cakes on display looked delicious but I didn't indulge, but will visit again. The food that went past to other clients looked great.

The burger and chips are mouth watering. Lovely coffee and super attentive staff. A place to relax after a days shopping

Only had a hot chocolate but the flake decoration made it memorable

You can't go wrong with brunch at Bob and Bert's. Great food, great coffee, lovely staff.

Good, simple dishes done well, very comforting

Good coffee on a cold day. Didn't eat so not much more to say.

I ordered a berts’ American burger with sweet potato fries and chocolate milkshake. The bread is fluffy, the milkshake and sweet potato fries taste good, but the beef is a bit dry. Also the price is a little expensive.

Great place, wish had one in Newcastle! Poached eggs were perfect

Great place to have a coffee and chill, doesn't break the bank either!!

Nice cafe nice food terrible unhelpful service from the lady assistant …will not be going again and will not recommend to others ! Get new staff

The biggest problem is the menu they do not have one on the table it's on the wall and it changes all the time,so you have to wait for it to round again as well as that customers are walking in front to order the food, the staff inform you that you can download the menu to your phone problem is not everyone has a phone, and then the prices differ on the phone gives you one price when you pay everything is dearer now you could in theory argue and pay showing phone price. That's my gripe with Bob and Bert's and I was not on my own a lot of customers were of same mind

Not really one to write negative reviews but it was terrible. Overpriced cafe food. Wouldn't even feed my dog with their food

Toastie needed to be more crispy

Why aren't the cakes priced? The poor server said she'd have to go back and forth to the till to find out any prices....we didn't bother.

Love the bob and burts breakfast 😋 its clean, fresh and tasty mmmmmm yummy, nice as a treat as a little pricey...