Burger & Lobster in Tower Hamlets

We sat outside because it was a lovely day (14th) We ordered the cocktails, which were lovely, then our food. We noticed some people looking on the floor and moving their. They then started screaming because mice were running about. They got up and went inside. By that time our food had arrived so we picked it up and went inside too. This totally put us of our food which wasn't that great. No seasoning in the burgers at all. When it was time to pay, we did get £10 off the bill when we complained but it was just "Oh yeah we get mice because it's food and near the water" Yes we understand that but there should be some notice up as a warning or just close outside. The first and last visit !!!!!

...poor service, but to the contrary, our waitress, a young lady (Alina?) from Macedonia (I may have the country name wrong) was very personable and attentive. It was early evening and not very busy at the time. Our drinks and appetizers were fine - nothing extraordinary. I wouldn't make a special trip just to come here from another part of town, but we were in the Canary Wharf area already so it was convenient before making our way to the Uber boat pier.

I've been refused to take a meal worth 70£ just because I was sitting in the self service area. 7 of my friends were drinking and I just wanted to have a meal . I've been told that I have to move to the other side of the restaurant to have my meal. I dont recommend to anyone. The service was absolutely terrible.

The food was lovely - the service was POOR! We had to ask for everything and anything we wanted. We had to ask to order our drinks , to order our food , for sauces , for more drinks , for our bill!!!!!! Not once did anyone come and ask us if we were ok or if we needed anything or if our food was ok - Nothing! Staff are unfriendly and should not be in hospitality! Awful service and not worth the price we paid! Very disappointed

Das Lokal hat sehr gute Burger. Zu empfehlen ist der Jursey-Burger, "very basic" also so, wie ein Burger sein soll. Pures Fleisch mit ein wenig Käse und Gewürze.

We wanted to try this place as seen on instagram but was completely disappointed with the service , after waiting 20 minutes to be ignored to be served , we went to the staff to ask for a waiter and still no one came , we walked out immediately following their lack of customer service. Put in a corner table and ignored when they weren’t even busy . Never go there if you actually want food and drink as no one will serve you . Plenty of other restaurants nearby with good service

Great service, awesome food and drinks. A little loud but did not take away from the experience. Great atmosphere and very friendly staff

Not good very poor food is not that good the place was empty and we got put in the corner very poor service food is per cook what a waste of money

This restaurant is located in West India Quay in Canary Wharf. Their name says it all. You can order burgers or lobsters or just both of them at the same time by ordering their ‘combos’. That’s what we did. Our choice for the lobster was a grilled way of cooking. That’s a combination of flavors, sea & mountain style. The atmosphere inside the restaurant was great. It was very warm even if it is a surprisingly large space. Service was very kind. All in al it was a very good experience for us.

It was a fairly quiet lunch time when I attended, which in a busy business district is always a bit of a worry. Service was good and friendly. Food was average; lobsters were a bit small if I am being honest, but prices were average for London. It lacked anything special which was disappointing. Cocktail was nice!

Anita your service was fantastic, you clearly had a busy section however that didn’t stop you looking after your guests. From your attention to details, to your check backs to make sure we were happy with our food. You are a credit to the restaurant. Unfortunately this is not a 5-star review, whilst we booked for 10:00pm we were not seated until 10:15, we were then asked for last orders and everything was rushed from there. The team member who was clearing the section with the chairs and slamming them really needs to work on his attitude. As for the member of staff who asked me to pay my bill before I finished eating to close the till, I have worked in restaurant management for over 4 years, there are better ways of asking for someone to pay their bill rather then bringing a card machine. Anita you were amazing, thank you for making me and my friends joint birthday meal!

i came for a birthday dinner and was so disappointed with the tiny portions of the lobster and i felt hungry after i left despite spending alot of money. customer service not great

Food was delicious but service was atrocious.. the staff obviously didn’t want to be there and it showed no making us feel very welcome Can’t fault the food, well done to the kitchen but sorry the waiting staff let it down

Ristorante tipico, in cui poter gustare ottimi piatti a base di aragoste, da poter scegliere direttamente negli acquari, ma anche ottima carne. Ambienti ampi, diversificati con sale, angolo bar molto carino, assortito, tutto in una location calda ed accogliente. Cucina ou visage, in cui si può ammirare l'operato di una brigata attenta, professionale e celere, in mood "macchina da guerra". Accoglienza e servizio in sala presente, gentile, simpatico e cordiale. Ottimo rapporto qualità prezzo. Unica nota negativa, un toilette poco curata, con latenza di carta igienica.

Has an amazing evening in there last! Food was absolutely scrumptious & the service was second to none. The staff went out of their way to make sure we had a great evening celebrating. The cocktails were very tasty too! I look forward to going back.

Visited with some clients for a pre Christmas get together for 6. Arrived at the restaurant 30 mins before official opening (when booking we agreed that we could arrive early and have a drink) but were turned away and asked to come back after 12, which wasn't the best start. When we returned we were shown to a table in the back where it was freezing cold, which persisted throughout our meal. We were there for 3 and a half hours, the restaurant wasn't busy but we were left waiting with dirty plates for at least 45 minutes, no drinks were refreshed and the few other tables around us were also left uncleared, while our waiter seemed to have little to do and was reluctant to even look our way. We complained to the manager who responded disinterestedly that they were understaffed and asked me to fill out an electronic review, where there was no option for any meaningful feedback apart from thumbs up or down for different burger types. Food was OK, but hardly worth the premium - we were all left disappointed and won't be rushing back. We would have been better off going to Browns next door, which was packed out - or McDonalds and a pub would have been a huge improvement. Not a great way to spend £500, can't help feeling cheated. Signing off I'm wondering if 2 stars is generous as I still can't feel my feet 2 hours later..

My boyfriend and I came here for a treat before leaving our visit to London. He had visited Burger and Lobster in Manchester previously but unfortunately that branch had since closed down When we arrived we were quickly shown to our table and informed of the happy hour drinks that were on offer during our visit. This was really helpful Once drinks were ordered, we ordered our food. I had the Lobster Linguine whilst my boyfriend had the Beast Burger, we also decided to try the lobster mac and cheese to share. We didn’t have to wait long before our food arrived and it looked gorgeous My linguine was really tasty and nothing overpowered the flavour of the lobster. My boyfriend said his meal was the best he’s had and we really enjoyed our meal We also decided to have a dessert, myself having the chocolate fondant whilst my boyfriend had the crème brûlée. Both of these were equally as tasty Overall our experience was really pleasant. The serving staff were all really friendly and made us feel very welcome. The food was exceptional and worth the price

Was invited to a special family meal, the general atmosphere is nice, reasonably busy for a Saturday evening. Was sat down, and ordered drinks first! 10mins later ordered our starters and meals! (Came back to say rib starters had run out? (On early sat evening??) Was told the £80 combo for 2 was ONLY 1 burger and 1 lobster roll for 2 people?? Where else would you go and have to share a burger? So ordered 2 separate meals. Lobster roll was nice,but Lobster was poor on the meat side,burgers were nice,but fries were only just warm and hard.had to call waiter over,as one of the meals had no salad. Was the experience worth £270 (with the £34 service charge) for 4 adults?? Not really! Best part was the burgers, and I've had better gourmet burgers at half the price.

Came here for before dinner drinks … Tapped my card but noticed been over charged so left message with restaurant … 2 emails and still not a response from them. Very poor, rubbish over priced drinks. Wouldn’t come again

We had our meal outside, perfect when the weather is nice. Though inside is nice too. We had calamari, lobster roll and a burger and lobster combo, i cant fault anything. Apple cocktail with vodka( forgot the name) is was amazing too. Great meal!