Burger King - Exchange Walk in Nottingham

The premises exhibited a state of neglect in terms of cleaning and hygiene. The restrooms were particularly unsanitary, and the overall ambiance was characterized by a pervasive sense of filth. The quality of the food was subpar, and I was compelled to return for a replacement, which did not meet my expectations for a quick and satisfying meal. I strongly advise against visiting this establishment.

Runned by slow and careless student staff who have no clue while standing around

Unfortunately it was terrible service no one want to help me

Nice clean and convenient, with helpful staff and free parking, can recommend 👍🏻

Couldn’t even place an order as the staff couldn’t be bothered. Ignored me for 10 mins. Sunday 3 November, afternoon.

Just gone in to get food, told because the tills are off and only able to pay at the self-service that they will nit honer the blue light card

This must be the worst run down Burger King I have been in . The service I had from the staff was OK. The cleaning lady was very helpful. Upstairs mens toilets were closed. The lift for wheelchair/pushchair users was closed. And one of the self serve drinks machines was out of order. The whopper was OK. However the fries were cold. All in all. not impressed for a city centre Burger King sadly.

The taste of the burger was disappointing and resembled that of a typical takeaway burger. Burger King usually has a distinct flavour, but this did not meet those expectations. I definitely won’t order from them again, as it felt like cheap ingredients were used. We ordered a large meal, but the size of the fries was closer to a regular portion. Additionally, since the kitchen is open, I noticed some staff members were not wearing gloves while handling food items. never again

Came down to order at 22:40 and a staff member on said the restaurant closed even though it says closes at 23:00 on google and the website.

As good as any other Burger King. Good food overall.

Didn't pay the homie enough so bro left

It is located in the middle of the so-called downtown area of ​​Nottingham. I just wanted a bite of a burger, so I ordered the smallest one. I remember the price was around 1.5GBP. I believe the Whopper is 6GBP. . Order easily using the touch panel similar to McDonald's. No Japanese support available. After paying, I received it in about a minute. Regarding the cleanliness of the store, I was a little concerned about the dusty floors and windows.

Food was nice, but put what’s put me off ever eating there again is the cleanliness of the place, the floors are dirty, the tables are dirty and sticky! also the toilet on the ground floor was absolutely disgusting! filthy and reeked of urine so badly! Shame really as the food was nice but I don’t want to eat from a place that’s dirty makes me think what the kitchen in the back is like, the one really nice thing I had was the Blue Raspberry Fanta Slush. Please up your cleanliness!

Ben the manage who I tried to speak to on the phone about my order being completely wrong was honestly so rude and disrespectful towards me because I called up to try and find out why I had brought my items and the store had missed out the items I paid for he just kept putting the phone down on me and didn’t help me with getting the items I had paid for an expected. I do not know how this guy is even employed by Burger King the guy did not give 1single care in the world and was laughing at me over the phone on the fact I’d not got what I ordered. £32 completely wasted if anyone reading this review is wondering if to order from here. SAVE YOUR MONEY because you won’t get what you pay for.

Love the food. You do get plenty for the price very filling too. Better than McDonald's in my view.

Served a bacon melt when clearly asked for chicken. Did not refund and did not replace because burger was half eaten! Pathetic.

Such a nice place to eat at. Kelsie on the till is such a nice person and has great customer service skills.

The food is very delicious, the service is fast, and the most beautiful view is on the top floor

The food was great. The toilet were in a terrible state I still hade the smell in my nose after a 8 mile trip home

Just been for some lunch and the gentleman behind the counter I assume is the manager was really helpful.

The food was ok. Not great presentation and pretty squashed but tasted ok. The service was absolutely shocking. 3 girls on the serving desk had faces like smacked backsides. None of them smiling or acknowledging us. Really rude. Won’t be back.

Excellent place. Excellent Staff. I initially got the wrong order. The Staff immediately replaced it. I give them a 100%

Exactly what I expect from a fast food establishment. We pop in to treat my little boy as a treat as he had been really good school. Food was good, the safe was polite, the food was speedy. I like to use the touch screens to order as I don't feel like I have to rush. And it wasn't too busy at the time.

Rarely busy, but regular flow. Don't have to wait long for an order. Drinks machines seem to be constantly low on options.

Doesn’t open on time. Refused to open even after 10 minutes

Worst BK ever seen. Inside is mess and everything is sticky from dirt - floor, walls, tables, glass. Glass on stairs wasn't cleaned since new I believe it's horribly greasy. Visited twice in 8 days period, small piece of tissue left upstairs sills was still there! Food twice was slightly warm only. Awaiting time outside rush hours with two customers before me - 17 minutes! Never more. Someone should take out 5 stars higiene rating!!!!!!!!!!

Good food but frequent mistakes with orders ie. Lost 2 of 6 nuggets, dietary requirements mixed up sometimes so check orders carefully

Came for lunch with my 8 year old grandson,large tasty burgers. & Chips.the coffee was ok. The restaurant was clean, with plenty of seats upstairs too. Spent around £20 but could of chosen a smaller portion would of been little less to pay. The toilets were very clean. Staff were friendly and helpful. Will return

The service is very bad and the food, disgusting

Food OK its burger King, disabled toilets out of order ,so was the lift so couldn't go ,had to go across town to find one, not a great start ,the drinks machine was flat and the order machine didn't work ,staff lovely though

Rereview: The time it takes for them to make your food differs greatly. They seem to have improved recently and made my food as quickly as 2 minutes. Seating on ground floor and upstairs is now usually open. But basement/downstairs seating is almost always closed because of having a lack of staff and customers. Food is average for any fast food. Acquired taste from anything else but nothing really going for burger King other than their flame grilled promise which is a lie

Dreadful service. We ordered barbecue double stacker XL and cheesy bacon loaded nuggets and paid over £18. What arrived was plain nuggets and a dry bacon cheeseburger. I rang the store and was shouted at when I asked for either a refund or a replacement. They refused to admit their fault, or take any responsibility. Terrible service!

Great service. Food prepared quickly and well.

I dont usually review burger king but i was served by Ricky who was a massive help lovely guy helped me navagate the app to get discounts thank you Ricky lovely customer service im very satified and the food was fresh

Double cheese burger was slightly cold fries excellent where hot.

Understaffed so slow service. Rubbish on the tables and the floor. I guessed correctly there'd be no receipt paper so took a note of my order number as it flashed up. Given a takeaway bag for an eat in order. I should have known better.

Very dirty upstairs and down. Male staff member observed repeatedly putting his hands in his trousers and then handling food. Staff very rude and dismissive to multiple customers.

Doritos double burger meal £5-99 very nice

Food cold had to nip to toliet I've never seen toilets so dirty I couldn't believe the state of them dont think I would go back there again

Rikki who served us tonight was so friendly .the food was really nice .the dorito hot fries are tasty .also the chilli cheese bites were hot and fresh .but rikki was the QUEEN of the place .lol in his own words .really nice to us he was .keep up the good work pal

I rate 1 because me my partner and my daughter and baby son went here for some food and after a few days my daughter got ill made her sick the restaurant was not clean it was disgusting my daughter not been right since we were there.

Fairly decent, nice location on edge of market square with wide bright windows for sitting in. Food served pretty quickly and was quite nice. But not particularly cheap for what you get

Slow service and too warm. Higher numbers than mine getting done. Won't be back

Since Covid times this venue have deteriorated in terms of cleanliness and customer service. Quite obviously understaffed which means you likely to see trays of discarded food items littered around the tables that don’t look clean, less seating space as they permanently close off the stairs, and things such as ice cream machine never being in use.

The bab was sogy when contact with the burger fell apart in your hand.

It is very Nice eat place. The food is good. Service also very good, especially Hiba helps lots to me.

Reasonable priced meal for burger and chips plus drink. Excellent customer service was provided by the front counter girl "Hiba", who was kind enough to help recommend a meal for me.

5 stars because the cleaner (a Chinese man) is amazing and so hard working. Well done to that man!!

It's a bugerking you get fast food you pay high prices for the privilege, cheesy fries were good though and better then a maccies.

Slow service. But, you cannot beat a double whopper.

Overall, it isn't a bad place to eat. However, the door needs fixing as it is making a terrible noise that was a little off-putting.

Great location! Accepts BK app & offers. Fast paced. Seating area was clean. But., service could be better, friendlier and less stingy. Burgers were average.

For a city centre location I've never seen more than 3 members of staff, results in long wait times

its a burger king.. You get what you get.

Burger King has always been in my top list whenever I crave fast food. I love how friendly the staff are. I would like to give big shout out to the front girl 'Hiba' who is always there with the brightest smile and serving with such positive vibe.

I bought several things here, Hiba is really good at serving

Nice experience at the burger king on exchange walk. Hiba at the counter was nice and helpful when she took my order.

Staff were struggling with technical failures but dealt with customers well. Great fries!

BK at exchange walk is my favourite place to eat burgers from. Lovely customer service by Hiba, she always makes sure that my order is fresh and hot. Good place to chill and unwind. Totally recommend it.

Always a great experience at Burger King Exchange Walk. There is a girl named Hiba on the front counter and she is quite friendly and helpful while taking and giving out orders.

Love this place! Staff is always nice and polite, food is good. I especially want to mention Hiba who was very friendly to us😊

Good service! Hiba was a friendly crew member. She was very helpful and telling me about the latest offers. ☺️

Went to Burger King a few days ago, Hiba was at the front of the counter and I really liked her service. Burger King as always has been my go-to place.

Clean location. Friendly staff. Hiba at the front counter was expecially helpful.

I really love the Burger King at exchange walk. It has a lovely vibe and the staff are very nice too. Shout out to Hiba who is always willing to help with a bright smile!😍

Fabulous service by the staff Cheers to Hiba Iftikhar

From the staff not even working and visibly chatting and laughing while people waited with tickets, to the insanely salty chips, this is a place to avoid like the plague. As a new Burger King customer, I was immensely disappointed by the food I received. I understand advertising looks more glamorous than the real thing, but at least a Big Mac looks like it's posters, whereas this Single Bacon King looks more like McDonald's 99p cheeseburger, but worse amd not worth the price. It was actually cold, and would have been improved by putting in a microwave; however that wouldn't have helped the sad, floppy, basically uncooked bacon. The whole thing was awful.

Honestly place needs shutting down I was disgusted by the customer service Megan well she stood out well due to 25 min wait we got good luck at the customer service you and your staff provided practically threw the food at customers and walked away not even a smile this seemed to spread because they all had miserable faces but however Megan you did an amazing job stood leaning agaist counters distracting staff from getting food out fan your face then rubbing your hand over your sweaty face and hair then touching peoples food made me feel sick to my stomach! Before I get slammed I have worked in McDonald's year ago I no what high standerds these places have to provide customer service if I took photo compared it to Adams family think they would even have more of friendly faces then lot of you

Just awful. 25 min wait for food - wrong food given - just didn’t want to go back for another 25 min wait - loads of people complaining and demanding refunds - avoid at all costs

Don’t go there !!! Awful place, filthy dirty. 10.00am and you are sticking to hand rails. The female member of staff had nothing about her to say she wanted to be there. Rude rude rude ! Slopping about. Toilets you need a code which then doesn’t work… so you have to visit another local fast food restaurant to use the facilities… I don’t think I would have wanted to use the ones at Burger King anyway… The manager was receiving a complain as a cold burger had just been served and he just said don’t worry I will make you another in a condescending manner. Own it sunshine own it and apologise. Never again !!!!!!!

A dirty fast food restaurant showing no respects to customers. Do not go when you have a choice. McDonald's nearby is even better.

Usually they are quite slow due to few staff but for me its not a problam. Today i thought id order via click and collect and what can i say the staff was very friendly i didnt get there names food was amazing as always Thank you BK 🍔🤴amazing service

Food poor, very poor service from staff and informed by staff that no toilet open in the restaurant. Definately not recommended.

Staff are not really bothering on a Saturday lunchtime and service is so slow, go to McDonald's which is 2 minutes away!

Food was the usual standard and the staff were friendly, dropped a star as the toilets were out of order.

Very bad service. Rudest staff ever.

It was really tasty. Really satisfying.

We went to Burger king for a change trying to order a meal on the machine's was a job and half and the drink machines were down but you couldn't get pass the fries for a drink on your oder.The bottles of soft drinks wouldn't come up on screen so you had to tell the staff, Although with all that messing around the queues were getting bigger. The only thing that was good was the food it was hot when u got it.There has to be a bit more organisation in there,and a few more staff on.

Service was slow with staff on their phones behind the counter and in the kitchen. Dirty everywhere, had 4 or 5 wet floor signs down when the floor was still covered in dirt with no signs of a cleaner and tables were not cleaned so had to do it ourselves. I couldn't remember why I hadn't visited Burger King in a long time and now I know why...

Most unexpected behavior by staff for using washroom for child. I did buy large chips for child went out, my token number 107 dated 20.4.21. After 20 min my child wanted washroom. I request male staff to use washroom he ask me to buy something after only I can use. He didn't let child to go washroom. I never wanted my for burger King any product. The staff was rude.

Worst whopper I've ever had, badly assembled, stale bun, patty cooked to death (dry/rubbery). All the tables had rubbish on them. Not close to basic Burger King standards (which isn't hard). Avoid.

Called in for something to eat that would please the kids before night out at motorpoint arena. So much for fast food took 20 minutes to prepare order, all the while about 8 staff stood about chatting like they were at some sort of social event, when finally got food half of it was barely Luke warm and the whole lot was an absolute disgusting. What an absolute disgrace. I appreciate burger kings ain’t no gourmet restaurant but the manager of this place needs to hang there head on shame and invest some time and effort into training there staff. Absolutely disgusting place to eat.

It was the one in Nottingham shopping centre. Tables were dirty and I used my own disinfectant wipes to clean the table before putting the kids food on it and the dirt that came off it was disgusting. Food was ok although they charged for sauces, which is unfair considering their prices! Toilets were disgusting despite the fact that they were locked for customer use only and not many were using them. We only eat at Burger king cause it was raining, lunch time and needed a shelter but this is also the last time. It doesn't even deserve a 1 star and am.just glad we didn't get ill from the food.

Dirty place.Automatic ordering machines were not working, and when ordering from the cashier - no offers were available. employees, instead of serving - spent time talking. waiting time (when you have successfully ordered it) - fast. a lot of places on the first floor. but dirt - toilets, tables, floors - one huge trash can. the stench in the toilets was unbearable.

Actually the best whopper I've ever eaten what was like perfection was made at this branch ,

After inputting our large order on the screens it crashed at the payment part. No help or apologies from staff. Ordered at counter, again an interested and unhelpful member of staff took our order. Asked for sauces and he disappeared for what seemed like ages then came back and served someone else and could see me stood there waiting still. When we finally sat down 2 of the burgers were missing bacon. I went back down and put them on the counter to only be told ‘they have a tick on the wrapper to say they have bacon’ I said ‘look inside the burger, they absolutely do not’ So myself and the queue behind me watched as they were picked apart on the counter, almost like they didn’t believe me. Then had to wait another 5 minutes for a re-make which to be honest at £7+ a burger was shocking anyway. Small and burnt around the edges. Nearly £40 spent yesterday on lunch which was very disappointing. Wish we’d braved the queue at McDonald’s instead!

Burgers not very hot even though took over 10 minutes from ordering. Looked clean.

What on earth has happened to this place. The BK in Mansfield is not great, but this one in Nottingham Centre was the pits. The tables were filthy and I had to clean ours with baby wipes. Food all over the floor. Food was quite expensive for what was given and no toilets were available to use. A member of the public offered to help me carry out food to the table as it's a bit tricky as I was using crutches. The girl serving us should have asked if someone could have helped - but there was no please thank you or anything. I use to prefer this place over McDs but I certainly won't be coming here again - very disappointing.

Indifferent staff, tables left unclean and in a unhygienic state (inexcusable in the current Covid risk climate), no serviettes provided. Wouldn't give it any stars if it were possible. Won't use again.

Great service and very clean restauran. Ordered the Katsu burger.....WOW pure heaven

Couldn't get a seat in Mcdonald's today so came here instead quite pleased that I did

Absolutely disgusting. The service was horribly slow and oh my it was expensive

Cold food that looked as though it was just chucked together. The restaurant was dirty, wrappers and discarded food littered the floor and tables. I appreciate they're busy at times, but to leave it in that state is shocking.

they burned the hamburger and gave it to me its worst ever! burger in my life

Food is slow, staff use there hand to handle food. They don't want to serve you

Excellent food, reasonably priced and good cleanliness

The service here is absolutely awful. The only thing they do fast is take your money

Took 45 minutes to get a cheeseburget

Bought from the app, they didn't have it available. I requested that they gave me some kind of proof so I could do a chargeback if there is an issue, waited 10 mins for a manager. Won't be coming again. Poor customer service

Place was MESSY!! The tables were not cleared.it seemed there were only 4 staff working...upstairs was a little better there were one or two clean tables left. The bins Ike downstairs were full to over flowing.