Burger King in Nottingham

I experienced several issues during my visit that must be addressed. The staff's demeanour was unprofessional and did not reflect the standard of courtesy that one would expect. Additionally, the food served was cold. As a result of these shortcomings, I have made the decision not to return to this establishment.

Ordered, 2 double whoppers and a normal whopper, Received 2 double plant whoppers and a normal plant whopper with just pickles and ketchup. No salad or mayo. Buns were soggy and plant based burgers you can tell the difference, dont believe the hype. Went back to sort, didnt seem to care.

Ordered a whopper on the app to pick up at the drive through and an hour later, still don’t have my whopper even after the manager promising they’d bring it out to me. So disappointing because I’ve never had Burger King before and will continue to have never had it with this experience.

Went through the drive through, asked for chilli cheese bites with my order 2x and wasn’t heard so I had to go in and get them. The drive thru speaker wasn’t in use but there was no sign stating that which led to a bit of confusion. Used the toilets which were horrible, smelled bad, had no toilet roll and just generally unclean and unpleasant to use.

Very dirty place, untidy, and pieces of food on the tables and chairs. Someone left rubbish on the top of the table, and staff members never bothered to clean it. Wouldn't recommend it.

Just been for a quick lunch, Young lad at the till super friendly and helpful,it did look like a trainee prepared our food and regardless couple of mishaps thanks to young lad at the till it was all sort out in no time really 🥳 cheers love!X

Wonderful food with the added bonus of really hot chips. Other burger retailers take note. Staff were great and the only thing that let it down greatly was the men's toilets. Some customers can be total animals!!!!

I visited for work purposes to try the food and the peppercorn Angus burger was really tasty. Its a shame it was £8.19 for the burger by itself. I also ordered the nuggets for my daughter who prefers these to mcd.

Food took a long time to come and was not very warm when arrived at our table. The toilets were absolutely disgusting I did tell staff and no one did anything about it.

Seems like they don't clean the toilets, and service was poorly too. All the table was dirty . At least, the food was good

Was served by chanel food was amazing

Closed half an hour before closing time

Toilets were grim, no toilet roll in either stall with the only available roll being stored on top of the bin. Sinks were dirty and the soap was missing. Food took an age to arrive despite the place being empty. When it arrived, it was cold, and the bacon in my burger looked like it could start oinking any second (raw). Not pleasant.

not value for money.burgers have shrunk in size,by about 50 percent

Toilets are disgusting. Look like they have never been cleaned. Put me off ordering so walked straight out

Went in to lady bay and never been so disgusted staff are so slow so went to toilet while partner was ordering, came out and not even been served only 3 people in there, we left without getting food after I seen state of toilets picture don't do any justice wipe your feet on way out,

Tables were dirty and toilets were filthy. Wont be going back

Ordered though the Burger King App tonight and all 3 meals arrived with no fries my kids were very disappointed to say the least and at £30+ I wouldn't recommend ordering from here

Very disorganised. Long wait for food even when it’s empty. Toilets are absolutely disgusting. Won’t be coming back

Some of the staff are very helpful, some are not

food was stone cold when it got to us

order delivery time was 17.55pm. Got delivered at 18.15pm. Food was cold. Could have been due to length of wait die to delivery driver unsure where to deliver to or the fact that a frozen drink was pit on the same bag as the burgers and fries and onion rings.Regular customer but this is the second time of having cold food delivered.

Late and missing 1chips and no cheese in burger is a refund possible

Over 45 minutes for food, didn't serve at counter, apathetic staff. Girls had hair down and not tied up while prepping food orders

Staff uninterested. Every table was dirty and had to ask for a tray to eat off.

Fabulous service! Great food! Love it!

Don't order using one of deals, you only get half the order and don't get a refund because you can't specify which bits of the deal were missing

Just had a 15 minute wait at Lady Bay for our meal from the drive through and the restaurant was virtually empty!! Bonus is that we opened the bag and there were 15 ketchup sachets and three mayonnaise! 😂🙄 No napkins. Burgers were good however. I ly half a bag of chips Staff seem unhappy and grumpy. 😠

Food took over an hour to come, chips were cold and soggy. The courier told me her was waiting at the restaurant for 35 minutes to collect my order…terrible experience

Tom in kitchen made my meal to absolute perfect all the time with a smile on his face. Isnt Tom just a cool guy?

The delivery was half hour later than the website said it would be and our order was incorrect. We ordered 2 meals, neither of which came with the fries and we asked for no pickle on one of the burgers and got pickle. Very expensive meal to have it all wrong.

took more than an hour to get burger king from a place that's a 10 minute walk away. The coke served with the meal was room temperature, as was the food.

Ordered a double whopper with cheese meal the food was cold and missing the cheese Went back in to get it fixed and they just dissembled my burger added a slice of cheese and wrapped it back up poorly with my wrapper I left the burger on the counter Will not be visiting again

FOOD WAS COLD BUT NOT THE DRIVER FAULT

Just been into Lady Bay retail Burger King. Asked for two meals going large and two milky coffees. When we paid we asked for a receipt. On getting home we found that one coffee was only half a cup. The meals weren’t large as there was only a few chips. There was no receipt. So I went on the internet and called them using the number given. Only to be told the number is incorrect. Disgusted and will not be going there again. Don’t know the cost so I cannot complete the question it relates to. I am unable to post this without completing questions about which I would recommend. Please ignor the answer to the questions below.

Staff very helpful but a ridiculously long wait for food which was somewhat dissapointing, much more expensive than their larger competitior with the golden arches and burger nowhere near as tasty, but was nice to have an option of onion rings instead of fries. Chilli cheese bites were very nice. Planned to dine in, but having waited so long had to take it away and eat later.

ordered ay 5.36 didn't receive untill 7.09 food cold and also missing a burger

Ordered from Uber eats. It took over two hours to get to us, getting updates constantly saying the food was being prepared. When it arrived it was completely cold. It wouldn't let me cancel my order, so we just had to wait. I've only been offered a £4 refund. The driver told me once he was waiting for ages for them to sort the order, and they were just busy chatting.

it arrived late and when it did arrive the BOTTLE of coke had burst on to all the food, meaning none of it was edible. there were also items missing. they had put the coke bottles in WITH the hot food so the single bottle we did get was warwarmer than I have my tea! the lettuce was brown and had to be removed. totally incompetent and won't be using them again!

the overall service was terrible and I won't be using this service again

Missing a whole burger from meal, have ordered from these in the past and every time there's something wrong

Great service and fast food . Big credit to the lovely woman at the front desk , Amelia , who made us feel welcome 🤗

Order never arrived this is is appalling

Ordered two adults and two kids meals. Went up to ask where my order was twice to be confronted with slow miserable staff. Took 28 minutes from the point of ordering until it reached the table COLD. Won’t be going back, shocking food and service.

Driver was very late and went the wrong direction which caused food to be cold

Currently sitting here now there is a man serving Chris , the most nicest person who has ever served me here honestly couldn't do or offer enough also makes a change having a different CD on

Served by Chris very helpful very friendly

Had a £16 meal not delivered and also other parts of a meal not delivered.

Great food and friendly staff would definitely come back

Very quiet when we went in. The food was hot and very tasty. Found I cam manage a junior whopper better than a full size one. Very Friendly staff

very welcoming and friendly staff

Was served today by a young man by the name of Chris..this man was amazing in everything that he did .. his mannerism was excellent and service second to none he is a jewel in the crown and I hope he Wil progress well in time to come

According to the delivery driver he had to wait 30mins for 2 orders. Original delivery time was 25-40mins but took just over an hour & when it did arrive the food was nearly cold

Happy to take my money but aren’t happy to fix my order, pay extra for things and can’t even get it right, very disappointed and they didn’t even care that it was wrong!!!

My food was delivered cold, my ice cream was very malted and i didn’t receive my free items for ordering over £25.

10/10 experience lovely staff, bubbly manager who was on shift lovely man who spoke to me and asked if everything was ok which made the service so much better would go again

it was OK bit cold and missing some food and a drink.

Great service, Angus burger was delicious.

I only received 3 meals from my order of 7. Even though the recepiet was attached to the delivery so they knew what needed to be delivered they didn't send over half of the items. There phone number also doesn't work so you can't contact them.

Very quick delivery and on time thanks

the food wasn't taste like burger King the oil was burn and the food smells of burning old oil and doesn't taste good

Food good service not so good and had to wait to get out of drive through being block by people waiting for food

Terrible customer service. Waiting 20 minutes for 2 children's meals. The young girl behind the counter appeared to be scared of moving any faster than snails pace. The woman all had there hair down and not in a hair net which I'm pretty sure is required when working in a kitchen. All seemed too busy talking to each other rather than serving customers. Terrible service and quiet frankly would think twice about visiting the so call "fast food" restaurant again.

Time limit constantly changing. Food was cold when it arrived.

Brought the kids for lunch the staff were friendly and food was tasty

Ordered from Burger King last night and was so impressed! I was served by Andrew who gave fantastic customer service and the food tasted real good!

Excellent service and friendly staff.

lovely staff, very clean and the food was great, but the toilets need a refurb

Went in to order a meal paid and was stood waiting but didn't notice the amount of flys that was in there I was wearing shorts and they was crawling on my legs then I looked around and they was everywhere so I cancelled my food and spoke to the manager but all he said was he had reported it to HR but I work with food and if my work was that bad we would be closed down

There were flies all inside the restaurant. The food that I want to go I ordered was absolutely disgusting.I wish I never wasted my money

Paul and mae were amazing so helpful and friendly my daughter was being picky and they made here laugh and happy top notch staff

I didn't order a chicken burger

Service was awful stood around for ages before they even acknowledged they could take an order... Docile staff with no enthusiasm. Long wait. Really warm inside to the point it was unbearable would not reccomend. Not "fast" food

Delivery driver was the best nice customer service and even came to my door as Iive at back don’t normally get that

Missing more than half the order asked rider if he had anymore and he said no I don’t as shocked

ask for no onion or lettuce on one the meal but still got it won't be going back there again

not happy as didn't want onions or lettuce on the chicken meal but still got it

Food arrived cold due to delivery driver being handed one bag then having to wait for the rest. Badly packaged. Missing items so kids had no food. Expensive frozen Fanta drinks only filled halfway.

Food stale and cold. Rider was very fast once the app showed him setting off, but it also showed him as waiting at the restaurant for more than 30 minutes before they gave him our order.

My order never came waited so long for it. Unhappy

The food is nice, the service is friendly but the toilet facilities are horrendous . It needs to be updated

As a treat for my family and seeing how expensive this is for 3 meal I expect a better quality and timing. Food was cold but the time it arrived and they missed an item off of my order. If a chosen drink is not available then mark it as unavailable because our chosen drinks were replaced with something we do not drink in our house. All in all not happy, should have just gone to McDonald's.

Didn't get harf of what I order misses out 2 big poppers

Food was hot! and we got Crown’s!!! (special birthday ask)

everything Stone cold had to bin it cost £30

What a joke. Asked were the toilet was, ladt joked it was 20p to use it. They owe me it was filthy and stunk.the toilet was actually black with dirt. Get someone to clean it we have standards .Charged me 30p for mayo, never been charged for it and 50p for two slices of cheese as the whopper was.large. this place has always been shocking but this is next level. Rip off and dirty.

Food was open never eating her again

Early lunch, so was quiet. Place clean. Food was freshly cooked and well packaged. Tia served me and she was friendly, welcoming and happy to answer any questions. Spoke to the boss about how good she was and he said they knew she was good and they valued her on staff. Would definitely go here again. Thanks Tia!

Lovely food well presented staff

Staff very rude place is allways messy toilets are disgusting look like they need a Dame good clean and in somewhat in need of repair food also takes longer than any other burger king

5 star service from ty and ruby and tia fantastic staff so friendly and helpful carnt thank them enough food was piping hot and amazing thanks guys much appreciated

Order incomplete. Notified just eat and nothing done to refund the missing meal. Driver was in too much of an hurry for me to check. £35 paid for a small bag incomplete. I commented this doesn’t look right and he rushed off. Tried ringing Colwick twice no answer( proof of call saved) logged incomplete order via this app to be told we need to investigate!!! Believe you me we will NEVER USE BK ever again and will canvass my disgust to every friend and family member !!!

It was okay. Had a burger and fries from the current offer £2.99, which isn't badly priced, I suppose, as it was a double burger. Meat was tasty, but the bread roll flat. Picture always looks better than the real thing. How much better would it look and taste with a little bit of lettuce. Still, always more tasty than Mac Donald's. Sitting area is nothing special, but fit for purpose and clean. Personal friendly. Parking limited, but nearby more possibilities. Toilets reasonably clean, but smelly when we were there.

Tia’s customer service is so good. Really made our day :)

Food is very dry and not worth the money. Service is excellent, just the quality of food is lower than mcdonalds and way more expensive.

The food was cold, not much salad and 40 mins late!!

Absolutely disgusting, toilets covered in faeces, no toilet paper, tables filthy, food cold, drinks flat, restaurant needs seriously looking at.

Food hasn’t turned up spoke to the driver said he was at a different address. Blocked my number when tried ringing back to see where the food was a hour later

awful burger bread dry and burger dry waste of money.

Best burger King in Nottz. Tia and Fenn absolutely gems. 💯 Cheers for making me fat. 😆.