McDonald's - Castle Marina in Nottingham

They have been incompetent, not able to do 9 orders in 10 as they should. In this example extra onion in the burger. When I brought it inside, I told the manager I ordered extra onion. He asked me what is wrong with it, if I wish more onion. Look at the photo. The crew with management in this McDonald are just joke.

Went at 3:56 am food stone cold

An inconsistent McDonald's, 9 times out of 10 the food is great but sometimes you do get a poorly put together burger or wrap and cold old chips

Just been to McDonald at the castle Marina cannot believe l paid nearly £13 pounds for chicken burger and double burger with fries and put them in the bin the burgers were near black and burnt the chicken burger was awful and the presentation was messy. The staff mess around to much

no dips were delivered despite me asking for 2

Had to get the rest of my order twice but was sorted in the end

Drinks in same bag as food, so everything was cold

delivery was late and it was cold my daughter couldn't eat it 😒 when its supposed to be fast delivery and fresh but it was awful

Friendly staff brought my order to table and very polite

Dreadful service this morning..to busy doing orders for delivery ..waited 20 minutes for a muffin with jam ..my coffee meanwhile had been made and stood going cold for 15 minutes ....but apparently the staff didn't think it was busy ..!!!

Just saw some low life steal someone’s order over the counter. One of the staff reacted by refusing to serve his friends and gave away his food for free. Great service, highly recommend

Missing items, very delayed delivery,

Never received my order! Absolute joke.

I went outside to get my order but the deliverer was no where to be seen. This is completely unacceptable as I waited outside for over 30 minutes looking for him.

Delivery driver was excellent x

Great mcdonalds next to city ground and cricket ground very nice

£6.99 for this absolutely appalling 2/3 full milkshake half box fries and old fillet of fish

Easy to order and quick delivery

my drink spilled on to my food i could not eat it.. not amused.

Freezing cold and a burger missing, i wont bother again

curtious delivery driver very pleasant and good customer service provided

Update 13 07 25, male duty manager who currently works here has reslly made a difference to how friendly the atmosphere is. Staff seem happier and therefore friendlier, as such service is much better than it has been in latter years. Apart from needing some heating on in the building......it was a pleasant visit and the food was good.

When it's not busy, everything is OK. Sometimes it will get really busy, there won't be empty seat.

Cold food and I'm unhappy this order. Please Refund me. Thank you.

the information that it is open 24 hours a day is not true, often at night you can see employees inside for several hours, but the entrance is closed like tonight from 1a.m till 3:30 . it's very irritating when you go there especially because google shows 24h

We are missing two fries we are supposed to get with the family sharer deal i have a picture if needed to be shown

Good food at a good price with £8 off

Didn’t get it to my front door and got wrong house even though it says the number on it

Driver was great and delivered food on time

Service and food ok to be fair. Did get a cold Coffee but it was changed without any issue.

One of the drinks was wrong, but overall good experience

Drink has split all over my food

No ash browns I ordered 2 extra didn’t arrive, and no bacon in the cheesy flat bread

WORST MCDONALDS EVER DO NOT BUY GROM HERE EVER UNLESS U WANT UR ORDER MISSING EVERYTIME. HOW INCOMPETENT CAN YOU BE TO FORGET SOMETHING FROM MY ORDER EVERY SINGLE TIME I BUY GROM HERE, STOP HIRING PEOPLE THAT ARE EITHER RETARDED OR DONT KNOW HOW TO READ BECAUSE HOW ARE YOU ALEAYS GORGETTING SOMETNING??? JUST BE GOOD AT YOUR JOB? McDonald’s staff BRAINs HAVE A TOTAL BEAINCELL COUNT OF 0.0001 . Thank you for listening . Don’t buy from here people don’t know how to do their jobs EVER.

everyone knows with 20 nuggets you get 4 dips. so why did I get 1. no point in a ore order when it's 25mins late.

Cold food and missing food also long wait

Order didn’t even turn up due to the fact the driver rang me and told me he didn’t want to wait because they are taking too long so he drove off without the order and put that it’s been delivered when it hasn’t!!

One of the nicer McDonalds, Always clean and orders are completed very quickly

Food was freezing and drink leaked. Chips was missing from the Order.

Quarter pounder missing . Drinks spilled all over food !

Food was cold, but the biggest disappointment was that no sauce came for 20 nuggets

Never got the 2 drinks or mcflurry

U sent me 3 items when I ordered 9!!! Is that a joke!

Well, after many, many visits, my patience has worn out with this McDonalds. They regularly don't have milkshakes available via the drive through (or at least tell you that, but bizarrely you can still order them on the app from that same restaurant). This time again, there were no milkshakes and they made it worse by getting my order wrong - my apple pie was missing and my chicken selects had no bbq dip, the food was also luke warm, and I'd had to take drinks I didn't want in order to preserve the meal deal pricing. I only discovered the missing items when I got home, and I wasn't going to waste my fuel driving back there. It's not like the price is particularly reasonable any more to even justify this lower standard. So, that's it... the simplest thing is to stop giving them my money. I won't be back again.

No food just drinks what a joke waited ages for this order to get no food and I’m diabetic too really due to lack of funds can’t reorder see mc Donald’s in court

Visited late at night. The restaurant seemed swamped by Deliveroo orders. I waited 15 minutes for my order and when I got it it was cold. Even by Macdonald's standards it was bad.

food all cold an drinks in with burgers

Rushed the food some missing drinks poured all over the bay unfair

I didn't get my stormy sticker I want 2 next time I order

Came in on valentines day to grab some food was served by Brendon very professional and was over all great meal thanks x

burger missing and food barley warm. only plus was thr drinks didn't spill lol

ordered on uber eats and asked for no cheese on two big macs for allergy reasons. both burgers had cheese on and pickles which was also asked to not include. the staff need to put more effort into reading custom orders, even if not for picky customers, then at least customers who have serious allergen issues. it’s atrocious the amount of times in general mcdonald’s workers choose not to adhere to custom orders or just can’t be arsed to do it as it puts people in dangerous medical situations

I did not receive my food order witch I payed 20 pounds

Drink was half full, food is freezing!

Today I am extremely disappointed in the service and attitude that was given to me. I ordered one LARGE McFlurry and one mini McFlurry and I only received two mini McFlurrys. I had to drive FOUR times round the drive through to receive a full refund and lies were told regarding this issue, there was finger pointing and cheese burger swinging involved. And I then received the refund in pennies not actual coins which is beyond ridiculous. I am furious and this has completely ruined my day. I won’t be returning unless you replace the window workers and insure they have manners.

Was missing a tropicana orange juice only 1 sent not 2

Amazing, although a box of chicken nuggets was missing but overall it was great, thank you!

They fixed my cheeseburgers without cheese and when I asked them for new ones they said they can put cheese in the ones they gave me because they're busy. I've never had an argument in McDonald's like this. It was 24th January order "16" 00:46:07. Was waiting about 15 minutes just to receive that mess and rude treatment.

The restaurant did not add any dips to our meal when it was a part of the order

Unfortunately. I had to direct driver. You sent him wrong place. Made my food cold. Didn't even get Al my order. Wanted to tip driver because he was very friendly and made an effort to deliver..

Nice customer service recommended hope see you soon

delivered with care , polite driver , staff should check order properly as there was a error on order .

food ended up soaked with the drink spilled when i opened the bag, driver was great but now i’ve got soggy food👎

Messy and disorganised. Saw them make a delivery driver wait fifteen minutes even though restaurant was empty and then wouldn’t even give him a drink. Won’t be coming back

It was freezing and been sat a long while once it was made chips cannot reheat Go soggy and cold chips are vile the burgers was cold and I don’t reheat burgers it’s meat being reheated plus burgers go hard this order was 24 pound and wasn’t edible

food was cold and not worth eating when it arrived

my order was missing one mayo chicken

Food about average , service friendly and fast

McNoshbags.... Cardboard burgers... Do yourself a favour, make your own sandwich.

McDonalds put the wrong order with the wrong receipts. Binned the order as I hate the fillet o fish and hate barbecue sauce. Cold fries as well…

food was cold but weather is slippy and dangerous

large fries was like a small. food was cold. tasted like it been reheated. waste of money

delivery driver was so sweet xx

Best McDonald's on castle marina

Cheese added when requested plain. Labelled as plain when cheese on it. Fries cold No straw for milkshake

Delivery driver was searching through thrown out rubbish on my garden and taking items until Iv approached him this shouldn’t be happening while there doing there job

McDonald’s re wrapped old food that’s most likely been sat there for 2+ hours. Rock hard cheese dippers, hard fries, freezing cold chicken mayo and cold meat/old cheese on the double

Good customer service of the driver. nice and friendly. had a little conversation with him. great service. no complaints here

Excellent. Very efficient, great qualty and fresh.

rider had trouble reading instructions I left to getting to the hotel.

Terrible no more Mc for me . I want to give zero stars

Los trabajadores son groseros, el servicio al cliente es inexistente aquí, toman 5 minutos para tomar su pedido en la caja, así que ya sea enviarlos de vuelta a la capacitación o emplear a personas que son buenas en el servicio al cliente, enseñarles cómo poner sal en las papas fritas está bien, y si el gerente alguna vez dice que tengo gente mirándome como si fuera el fin del mundo va a haber problemas rubias mujeres bajas, también les toma más de 10 minutos para hacer 2 hamburguesas y una coca, la persona que creemos que es el pesebre está en su teléfono mientras atiende a los clientes

My food was missing three mayo chickens

My buyer was cold and spilt my drink into the bag which got my food all soggy

Forgot to put in everyone's hash browns!

The food arrived with the bag open, the drink was spilt all in the bottom of the bag too, which meant food was ruined and soaked in Coca Cola. Spoke to just eat and they said they can’t give a refund, even though I provided evidence of the food ruined. Absolutely shocking.

Where is my order?I am lost money and delivery not coming.

Finally everything I ordered was delivered. Happy kids = happy mummy

Great Customer Service Thank You, Dawid M.

Half a milkshake, cold food and missing the wrap

had to wait outside in the Rain 15 mins as he got lost had to stay on the phonebto direct him not happy at all food to cold to eat drinks split nothing left to even drink would like redund back for all of it

Just been and picked up two quarter pounder with cheese meals got home and only gave me one quarter pounder absolutely shocking how can you not put two meals in a bag it’s not hard and had to wait ages too

I ordered a mcspicy, but got given a normal chicken burger

delivery driver didn't actually ring to let me know he was here just used the in app thing

They literally left out half my food and all my sauces

18 minutes to order 2 items - i counted at least 9 staff behind the counter and kitchen - then turns out my food was just warm - seems unless that the asian small area manager guy is around the staff dont care and just toss it off - no apology either - 2nd time in a week - also does anyone at headoffice read the reviews as no replies i see -

hardly any fries less than half

One layer of muffin on each was soaking in grease (not normal)

Slow service, drinks made immediately so coffee was cold

One item was missing food was cold