McDonald's - Castle Marina in Nottingham

Food took 2 and a half hours and never arrived

all the hot food was very very cold

sent me a cheeseburger instead of a big mac not happy

food took too long to arrive and was stone cold and went in the bin

Always missing items. JustEat won't accept any more refund requests from me due to McDonalds missing items on every order. Craziest one was being sent a bag of McFlurries when I actually ordered nugget meals. Finally giving up now.

delivery driver polite and kind

I ordered a feed a family of four deal and only the burgers arrived. there should have been 4 fries but there was not a single pack of fries.

Arrived stone cold, an hour late

I am gutted with my order today firstly I didnt even receive my banana milkshake which I paid and ordered secondly my food was cold and I emailed just eat who just decided to add credit to my account without asking me if I want a refund. I want a refund as I didn’t get the item I ordered I don’t want a credit

Food came late and freezing cold. Literally every single item was wrong. Ordered a smoothie got an orange juice. Ordered a large drink got a small. Ordered two double mcmuffins was given two singles with one extra cheese? Ordered 5 hash browns was given four. Literally the most ridiculous experience I have ever had, how have you managed to mess up every single item???????

I got the complete wrong order, and the food arrived cold, with one of the bags dripping as the drink had spilt. Such a waste of money for this shambles. Do not order from here.

Very nice courier. Hope he gets more jobs.

We ordered the family of four and got not one bag of chips!!!

Never got it and I spent 32 pound on food

Typical Maccys food. Fresh, hot & served quickly. What is there to dislike?

never turned up wo want my money bk

Food was cold and only one straw poor service really

Food was as ordered and still warm however no straws with the milkshakes

Sick of getting the wrong food from here . Try to sort through the app as was takeout. 3 days laters still waiting for a response sent receipt. What's going on I don't understand how you can keep sending wrong food out !!!!

Fuming, ordered my 6 year old daughter a Mac ds for her bday meal and it came with just drinks no food, good job I opened the bag while the delivery man was here, he knew I had no money to order new food so said he would go back and get it, safe to say he never went back to the restaurant , as my partner was working g over the road and went In to ask what was going off. So not happy. 2 weeks on trot, won’t order again

Drive through actually provided the full order!

driver went to wrong address. had to ring him up three times because he was in the wrong place and he didn't understand. he was in the wrong place. kept arguing with me and telling me he was in the right place. if you're going to be a delivery driver at least no Nottingham

Food was good. My kid enjoyed it so we spent some extra time there but I realized it later when they Fined me £50 parking charges for staying extra with my kid. Next time I'm not going there. Didn't expected this from McDonald's.

so delivery driver was on his phone. talking to someone didn't even know where he was delivering my item because when I opened my door he asked me. oh is this for you? my food was cold and I'm also missing a drink

went to completely wrong place and my food was cold couldnt even play fortnite while enjoying it :( ruined my stw experience ps. my drink was half full!

Cannot believe how freezing my chips and my burger.

I wanted sweet curry sauce. Ruined my nuggets as I’m autistic and just wanted sweet curry I want a refund

Dreadful customer service.. Food arrives with drinks upside down no apology and blames Uber eats when in fact had they ensured it was packaged properly wouldn’t end up in such a state. £23 wasted in the bin..

Drink spilled, one of the burgers soaked with coke

we never got our order and we was outside all this time. we left instructions that was clear as day. the delivery person contacted me saying there phone wasn't working properly but they ask where to go after CORRECT INSTUCTIONS WAS MADE!!!! NOT HAPPY AT ALL! FAMILY HUNGRY

I ordered 3 triple cheeseburgers got 1 plus 1 bacon burger but got charged for 3 shocking

And yet again no free nuggets that’s 3 times now , and other missing items, no point ringing up as they say go through just eat as they have no drivers. Absolutely poor service every time

Probably the best one in Nottingham doesn't take much to be the best tho but this is probably the best cooked mc d food in the area

Had a large chicken select meal, overall edible. One day mcDs will improve their fries, taste is fine but the go cold far too quickly.

Am a regular at the drive through here.For two days running have had really bad flat whites, tasted like hot watery milk. Look below at the difference in colour between a ‘normal’ flat white and the one served the last two days. Is this some kind of cost cutting exercise.

Food was uneatable drink split all over the burger bun sucked 2bits

He refuse to come up to my flat on the 14th floor because he didn’t want to leave his bike even though we have some where he could put it he said that I was brand from just eat as well I put it on the notes to come up he threw my food at me I’m in a wheelchair and the drinks when everywhere n my food was cold too

No staff in sight, restaurant dirty, had to shout several times to get the attention of the staff

Fast service as always. Great staff super friendly. Bring back the philly stack!

It’s MaccyD’s it’s the same every where you go

Never arrived but was changed to delivered

Ordered on the app due to my little boy being ill. When order arrived there was a wrap item missing. I ordered two meals so I don’t know how you miss that item out. Rang up the store, couldn’t do anything other than end the phone call sending me to ring another number so not resolved at all. Money back in 15 days for that item but that doesn’t explain to my young lad why his food hasn’t came so now I have to try and cheer him up for McDonald’s mistakes. Thankyou so much.

Food was cold and burnt paid for a large drink got a small and the hot chocolate looked and tasted like hot water waist of £22

Food was late and was very cold

Food was stone cold upon arrival, which was over an hour after I placed the order. Delivery driver was lovely and very apologetic

Thanks to Chris’s advice and support, I got a great meal. And on multiple occasions now he’s been on shift, fast to help out other customers too and managed what seemed to be multiple sections seamlessly; taking orders, collecting food items, assembling trays and portioning drinks and fries when needed. He stayed on top of orders with ease. I’m a repeat customer to this location not only because of the destination but also the friendliness of staff. I ordered two Med. Quarter Pounder meals, and 5 Chicken Selects. All of which have come out at ideal temperatures and taste up to par with McDonalds’ standards.

I received my food, but the drink was put in the same bag as my food and it soaked my burger. Usually it is given in a separate bag but this time it was not. Whoever did this needs additional training or the sack, one of the two!

the drinks where spilt everywhere and on the food!

Driver accepted the order then took forever to get to the restaurant even though food was ready, then sat in the car park for ages before driving to deliver it. Not to mention how long it took for him to even accept the order. Food was ready but we weren’t assigned a driver

My 1/4pounder had vlittle&my triple cheeseburger no salad,my mcplant burger I have to eat thou abit more pricey for medical reasons had gristle,Mcplant burgers never have gristle so was beef&none had garnish,Vbusy so had to eat, but not a happy meal

My drink was delivered sideways with the food giving me with inedible food. Absolute joke.

I haven't received my order. It has came up as delivered but I have not received it

Honestly,what's as cheap and accessible as a maccies?

Horrible cold and dry. I will never order again from them.

my order was put through to Northampton, I messaged and cancelled the order yet I have been charged and my credit f £7 something has been used

I don’t know why this branch never answers their phone, regardless of hour or day it is next to impossible to get ahold of anyone for delivery help. This store is very hit or miss, sometime get very fresh delicious food other times not so much due to difficult staff’s attitude. They could work on consistency going forward, but overall if you come to this branch know it could go either way. In a convenient location for sure though!

i just ordered this and its saying that the food has been delivered but it aint come to my door??? 1 Twix® McFlurry® for £2.49 .... 1, galaxy flurry a large fries 2 milkshakes 1 Double Cheeseburger for £2.69 1 Triple Cheeseburger with No Onion £21.92

i never arrived so ive asked for refund

Ordered food at 12.16pm and gave me an estimated delivery time for 20mins every time i went on to check the time kept jumping up by 20mins said they was preparing food from the moment the order got accepted & wasnt delivered u till gone 2pm cold food

The delivery time changed 4 times, so when i got it it was JUST only just warm, no milk or suger for the drink. Change the name of this cowboy company to just warm food

Food never delivered, pointless pin process, clearly wasn't asked for as the order was given to someone random after the driver said he was outside, was not there.

All the sent was drinks no food was received

order missing most of the items

was over 20 minutes late and had booked in delivery at a certain time then when it came it was cold

The burger was covered in ketchup and a staff member called my girlfriend a guy the chips were cold and stale

As a McDonald's the food was good, hot and fresh. However, there were many things in the menu that were unavailable including all vegetarian options apart from vegetable fingers.

absolutely divine just what was needed

No issues with the food. Cooked to the right standard, order was correct and easy to order on the app. No issues.

Every single time I order from this mcdonald's through the app I have missing food! What is so hard about checking the order & putting it in a bag it's not rocket science! Absolutely shocking this service is! I would give no stars if I could!

Delivery driver stole the order. Never received it

order arrived missing more than half the items missing

The drinks spilled and half of my chips and the big mac were completely inedible

The food was only just warm and that horrible thing was put on it even though i asked forbit to be removed when i ordered it. The large tea wasnt a full cup only just past half way and just warm

Friendly staff, quick and easy to order, quick table service.

So I used the drive through which for some reason is particularly bad at this particular unit but this experience was the worst so far. I ordered the large quarter pound double with cheese a coke and a galaxy MC flurry. Eventually after what seemed like a lifetime waiting to get my food I was served it. I got home and my coke tasted like coloured water ,so I presume the syrup mix had run out and somehow they managed to make my burger taste like nothing and it was cold yet the chips were warm.No onions on it and no gherkin either. I've had this meal at various sites in Nottingham and I really enjoy it. I am a chef and sometimes at night when I have had a hard day at work I don't want to cook anymore and I want to treat myself but this was the worst meal I have had at McDonald's ever and I am 60 been to a few around the UK and abroad as well. No faith in that particular site anymore,so won't be using it again.

Order not delivered but marked as delivered . U should emlpoyee more smart employers . Not that idiots !

I came in for a quick bite and was pleasantly surprised by the speed of service of food. I came to the till for help deciding my order, i ended up getting a large meal when Lee showed me the different frappe cup sizes. He was really helpful, patient and kind. I would definitely come here again

they gave me the wrong food at first but then sorted it out and redid my whole order, the manager Christina was lovely xx

Lovely and fresh . Good service

Stating the obvious, but it really was a very good meal! Good value, too. And the delivery driver was really nice and professional.

everything we use castle marina mcdonalds something is always missing from the order and it's so inconvenient when one of the family isn't eating.......

I ordered 20 chicken nuggets and chips for my two kids and I had to warm them up as they were cold not even a little bit warm nope frickin cold

always a problem with my orders at the minute missing double sausage and egg muffin this morning so all i had was a hash brown!!!!!!

no straws in the order to drink milkshakes

Horrible never received my order and watched delivery driver just drive off once he saw me pure disrespectful and vile

Used to work here last year and it was a great experience and really helped me out socially especially for my first job. Made a bunch of nice people especially on the lobby side

they did not bring my milkshake so disapointing

The quality of McDonald's has always been good, but the price is getting more and more expensive, and the price/performance ratio is no longer high.

If you are closed, why the heck can’t you update it on google?

Food is great when you pick up but when delivered its always cold and crappie. Service is always lovely! Atmosphere is very busy all the time

order was wrong I order 3 for £4 2 hamburgers a 1 chips and 1 hamburger happy meal with toy. I only got chips and drink from the happy meal and no burger or toy !! very disappointed. so how do I get my food stuff I paid for!

Every single time we order, they put the drinks in the bag with the food. So the driver will bring them to us and the drinks spill all over the food and usually the bag gives way at my door step because it is literally soaking wet. It happens E.V.E.R.Y.T.I.M.E. Please please pack the drinks separately!!😭

driver cant read a map or use his legs, i pay for delivery not walk out and get it myself

I didn’t get my milkshake and my two small fries

I very rarely leave reviews but I had to share the fantastic experience I had at this McDonalds. The staff were so friendly, the food came out perfect and the store was very clean! I will definitely be returning to McDonald’s Castle Bridge Road again - thank you for the amazing experience!

What can I say about a food outlet. Well presented and kept clean and tidy just as all the other outlets are

neither the water or the coke is delivered, and chips all left out in the biggest packet

2 hours late and food was stone cold

Heres an idea, don't put "estimated around" and then move it one minute at a time FOR HALF AN HOUR. That's not an estimate. That's a joke.

the food are nice, but the tea was all gone....no water inside even when I open it