McDonald's - Castle Marina in Nottingham

delivery was missing both drinks ordered and a share box of nuggets... What was delivered was cold too!!

Hiya Hope You're Okay And Well I Just Want To As Very nice customer service Good delivering on Time so definitely recommend ed If someone else wants To Order, Thank You X Dawid M.

I have found staff to be very rude at this particular branch

Best McDonald's I've ever been in. Always clean and quick service. Toilets are always spotless and staff are also very helpful. Food is always hot, fresh and tasty.

food was delivered, but no drinks were given to delivery driver

Burgers dry and burnt and annoyingly certain staff speaking in their foreign tongue around other English staff, not needed

Both my milkshakes didn’t even arrive

I ordered a cocoa cola classic and was sent milkshake which I don’t like

The order didn’t actually arrive, despite the app saying it had been delivered.

Sausage in the McMuffin is burnt

I ordered it an hour and 15 minutes before there's really no excuse for how late it was

Written by my 11 year old son: Good McDonald’s. l love it 🥰 and l had 9 chicken nuggets with large fries 🍟 good service quick service like a minute best McDonald’s ever in my option

again minecraft toy missing. drinks spilt but not as bad as before. luckily everything arrived inc the juice

Food was ruined by a spilt drink totally inedible

generally speaking they have decent queue management and service, the 3 stars though is down to the fact that its comical how often they dont have or cant serve (presumably missing a component of) a big mac, and this has been going on for years. how hard can it be to ensure sufficient stock of mcdonalds main menu item?

burgers were burnt and chips are cold

can’t fathom how on earth my food can be delivered so late yet my food be so cold? what exactly where you doing all that time.

I ordered a Minecraft BigMac meal for my son which costs more than the normal BigMac meal, and the toy wasn’t sent with our order, so not only did I have a very upset boy I also got ripped off

The driver couldn’t find my address and never shown up , then turned his phone off ! Terrible device I would like a full refund ??

ordered pancakes and syrup , they forgot the syrup, poor management

Food ruined by spilt drinks during delivery, no toys delivered with the Minecraft Meals, two very sad children and had to get them a different meal.

no minecraft toy. burger was all mashed up and drinks soaked the bag as usual but fries were nice lol

Standard mcdonalds never fails to deliver

Very pleasant Macdonalds clean and friendly staff

courier spot on credit when due

Food was cold delivery driver took a very strange route

Food sometimes came out cold, they don’t fill the drinks up to tue top only just pass half way. And they are to quiet when shouting your order

Drinks were flat and only half filled. Fries only half filled and food takes ages to be served. The milkshake and ice cream machine is broken most of the time too.

Went today 12:30, Bank Holiday weekend, saturday. Food was piping hot, Drink wasn't overfilled with ice, and the service was fast and polite. 5⭐️

They have been incompetent, not able to do 9 orders in 10 as they should. In this example extra onion in the burger. When I brought it inside, I told the manager I ordered extra onion. He asked me what is wrong with it, if I wish more onion. Look at the photo. The crew with management in this McDonald are just joke.

I understand it's school holidays and you might be busy but if I'm paying service charge aswell as delivery I would appreciate my food being correct. not fair on the who having to go without because there meal missing and the rest have there's.

no straw but ok loved the smoothie x

The food was cold when it arrived and the chips looked like they had been left for hours

ridiculous ordered from a plain mcchicken and received one with cheese dont order from here

missing items 1x big mac 6x drinks

Went at 3:56 am food stone cold

they put ice cream instead of zero coke

An inconsistent McDonald's, 9 times out of 10 the food is great but sometimes you do get a poorly put together burger or wrap and cold old chips

Just been to McDonald at the castle Marina cannot believe l paid nearly £13 pounds for chicken burger and double burger with fries and put them in the bin the burgers were near black and burnt the chicken burger was awful and the presentation was messy. The staff mess around to much

Order was wrong Big Mac meal was missing the chips and was cold

no dips were delivered despite me asking for 2

Had to get the rest of my order twice but was sorted in the end

Drinks in same bag as food, so everything was cold

delivery was late and it was cold my daughter couldn't eat it 😒 when its supposed to be fast delivery and fresh but it was awful

Friendly staff brought my order to table and very polite

Dreadful service this morning..to busy doing orders for delivery ..waited 20 minutes for a muffin with jam ..my coffee meanwhile had been made and stood going cold for 15 minutes ....but apparently the staff didn't think it was busy ..!!!

Just saw some low life steal someone’s order over the counter. One of the staff reacted by refusing to serve his friends and gave away his food for free. Great service, highly recommend

Missing items, very delayed delivery,

I went outside to get my order but the deliverer was no where to be seen. This is completely unacceptable as I waited outside for over 30 minutes looking for him.

Never received my order! Absolute joke.

Hay una razón por la que los trabajadores de McDonald’s cobran tan poco, que cualquier persona puede hacer su trabajo, pero contratan a aquellos que no pueden. Solo vine por un envoltorio de desayuno, conduje vacío y por dentro tranquilo, así que ¿cómo se tarda 10 minutos en hacer un envoltorio de desayuno y hachís? ¿Y cómo es que después de tanto tiempo te las arreglas para equivocarte y entregarme un desastre destruido? No vengas a este lugar son inútiles

Delivery driver was excellent x

Great mcdonalds next to city ground and cricket ground very nice

Easy to order and quick delivery

£6.99 for this absolutely appalling 2/3 full milkshake half box fries and old fillet of fish

my drink spilled on to my food i could not eat it.. not amused.

Freezing cold and a burger missing, i wont bother again

curtious delivery driver very pleasant and good customer service provided

Update 13 07 25, male duty manager who currently works here has reslly made a difference to how friendly the atmosphere is. Staff seem happier and therefore friendlier, as such service is much better than it has been in latter years. Apart from needing some heating on in the building......it was a pleasant visit and the food was good.

When it's not busy, everything is OK. Sometimes it will get really busy, there won't be empty seat.

Cold food and I'm unhappy this order. Please Refund me. Thank you.

the information that it is open 24 hours a day is not true, often at night you can see employees inside for several hours, but the entrance is closed like tonight from 1a.m till 3:30 . it's very irritating when you go there especially because google shows 24h

Driver was great and delivered food on time

We are missing two fries we are supposed to get with the family sharer deal i have a picture if needed to be shown

Didn’t get it to my front door and got wrong house even though it says the number on it

Good food at a good price with £8 off

One of the drinks was wrong, but overall good experience

Service and food ok to be fair. Did get a cold Coffee but it was changed without any issue.

Drink has split all over my food

WORST MCDONALDS EVER DO NOT BUY GROM HERE EVER UNLESS U WANT UR ORDER MISSING EVERYTIME. HOW INCOMPETENT CAN YOU BE TO FORGET SOMETHING FROM MY ORDER EVERY SINGLE TIME I BUY GROM HERE, STOP HIRING PEOPLE THAT ARE EITHER RETARDED OR DONT KNOW HOW TO READ BECAUSE HOW ARE YOU ALEAYS GORGETTING SOMETNING??? JUST BE GOOD AT YOUR JOB? McDonald’s staff BRAINs HAVE A TOTAL BEAINCELL COUNT OF 0.0001 . Thank you for listening . Don’t buy from here people don’t know how to do their jobs EVER.

No ash browns I ordered 2 extra didn’t arrive, and no bacon in the cheesy flat bread

everyone knows with 20 nuggets you get 4 dips. so why did I get 1. no point in a ore order when it's 25mins late.

Cold food and missing food also long wait

Order didn’t even turn up due to the fact the driver rang me and told me he didn’t want to wait because they are taking too long so he drove off without the order and put that it’s been delivered when it hasn’t!!

One of the nicer McDonalds, Always clean and orders are completed very quickly

Food was freezing and drink leaked. Chips was missing from the Order.

Quarter pounder missing . Drinks spilled all over food !

Food was cold, but the biggest disappointment was that no sauce came for 20 nuggets

Never got the 2 drinks or mcflurry

U sent me 3 items when I ordered 9!!! Is that a joke!

No food just drinks what a joke waited ages for this order to get no food and I’m diabetic too really due to lack of funds can’t reorder see mc Donald’s in court

Well, after many, many visits, my patience has worn out with this McDonalds. They regularly don't have milkshakes available via the drive through (or at least tell you that, but bizarrely you can still order them on the app from that same restaurant). This time again, there were no milkshakes and they made it worse by getting my order wrong - my apple pie was missing and my chicken selects had no bbq dip, the food was also luke warm, and I'd had to take drinks I didn't want in order to preserve the meal deal pricing. I only discovered the missing items when I got home, and I wasn't going to waste my fuel driving back there. It's not like the price is particularly reasonable any more to even justify this lower standard. So, that's it... the simplest thing is to stop giving them my money. I won't be back again.

Visited late at night. The restaurant seemed swamped by Deliveroo orders. I waited 15 minutes for my order and when I got it it was cold. Even by Macdonald's standards it was bad.

Rushed the food some missing drinks poured all over the bay unfair

food all cold an drinks in with burgers

I didn't get my stormy sticker I want 2 next time I order

Came in on valentines day to grab some food was served by Brendon very professional and was over all great meal thanks x

burger missing and food barley warm. only plus was thr drinks didn't spill lol

ordered on uber eats and asked for no cheese on two big macs for allergy reasons. both burgers had cheese on and pickles which was also asked to not include. the staff need to put more effort into reading custom orders, even if not for picky customers, then at least customers who have serious allergen issues. it’s atrocious the amount of times in general mcdonald’s workers choose not to adhere to custom orders or just can’t be arsed to do it as it puts people in dangerous medical situations

I did not receive my food order witch I payed 20 pounds

Drink was half full, food is freezing!

Today I am extremely disappointed in the service and attitude that was given to me. I ordered one LARGE McFlurry and one mini McFlurry and I only received two mini McFlurrys. I had to drive FOUR times round the drive through to receive a full refund and lies were told regarding this issue, there was finger pointing and cheese burger swinging involved. And I then received the refund in pennies not actual coins which is beyond ridiculous. I am furious and this has completely ruined my day. I won’t be returning unless you replace the window workers and insure they have manners.

Was missing a tropicana orange juice only 1 sent not 2

Amazing, although a box of chicken nuggets was missing but overall it was great, thank you!

They fixed my cheeseburgers without cheese and when I asked them for new ones they said they can put cheese in the ones they gave me because they're busy. I've never had an argument in McDonald's like this. It was 24th January order "16" 00:46:07. Was waiting about 15 minutes just to receive that mess and rude treatment.

The restaurant did not add any dips to our meal when it was a part of the order

Unfortunately. I had to direct driver. You sent him wrong place. Made my food cold. Didn't even get Al my order. Wanted to tip driver because he was very friendly and made an effort to deliver..

Nice customer service recommended hope see you soon

food ended up soaked with the drink spilled when i opened the bag, driver was great but now i’ve got soggy food👎

delivered with care , polite driver , staff should check order properly as there was a error on order .