Burger King in Winchester

Very Bad Experience from..as for Eat in and give take away.. They replied no service like that go where you want to sit and eat.. Bad experience to customer…

Was at Exeter Services burger king, but their QR Code and poster brought me here. Bit slow, but OK. Only left a review because I thought it was funny.

Slow service and self service not working

Went in for a breakfast and self service didn't take payment so went front corner no one about guy was sitting at the back doing Notting so had to call him over to take order. He wasn't very customer friendly either. Poor service.

I was so tired then realised how late it was. Went in for a big bacon burger and coffee. Gave me a new jest for walking back to my car.

The staff is is very nice specially limpho .she is outstanding and very kind too..

Vegan sandwich /burger is worst

We asked for cheese burger where we did not get the cheese it was just Mayonnaise. Sorry

Stopped off at Winchester services on the M3 on our way to Weymouth, Got a burger king for my wifey and me, They do different varieties of their traditional burger, I got the double whopper, but you can get a triple whopper there, very tasty food we both had and their is outside seating area near this burger king, which came in handy, Ordering is by one of the touchscreen ordering screens, Toilets are available for ladies and gents and their are a few disabled toilets accessible by the national radar key scheme, Thoroughly enjoyable rest

worst burger king i’ve seen, so so slow, 2 people working, food took 35 minutes plus. made our coach ETA home way later than it should have. personally i would avoid at all costs

It's inside a service station, but staff were nice and the searing area was clean!

Expensive, and not very nice, but ok if your traveling and hungry.

New Self service machines (I say new as that was the excuse given to me) were constantly crashing and took ages for the order to go through. After waiting for a period of time I asked where my order was as my number (3023) never appeared on the monitor, After speaking to a staff member they said "Your order has not come through", fine however the money had been taken from my account and the employee would not manually do the order even though I presented the order ticket. Assistant manager should of closed the self service machines and opened the tills to take orders as i was not the only person having issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Food graded at 1 star as the food never turned up. Service was atrocious with no customer service and I am out of pocket £11 + . Not a happy customer !!!!!!

As an ex Burger King worker I was rather disappointed with the service here. They had no clue what they were doing at all, charged me more than what it should’ve been and then decided to argue with me and say that I was wrong when the price was clearly listed cheaper. Poor effort of training to new staff and no one there to supervise or help. Wouldn’t recommend

Didn't go to Burger King but the Costa coffee, which had pleasant service and good customer engagement

The fries not crispy. It was very bad. Coke had just ice for half cup. Burger size too small

Functional Burger King. Was quiet during visit mid evening on a Sunday but have seen it manic in the past. Atmosphere is soulless.

Service is not good. No taste in food, quite awful actually.

AVOID!!! Again, I never like leaving negative reviews. I only wish there was something nice to say about this particular Burger King but, the staff in particular was extremely rude. I ordered a coffee and a burger. The Burger was cold and dry and the coffee was barely warm and the cup was only half full. When I approached the young woman with blonde hair (her name was Lemonde or something) I was told "that's just how it comes". I tried to explain it wasn't acceptable but she just started staring at me. . Looking back over the previous reviews, I can see there has been an ongoing problem... I was on my way to Bournemouth for a funeral and it was really unfortunate to have chosen this particular place to take a break. Not normally BK's usual outcome. Hopefully this particular member of staff and establishment will be looked into soon. In the mean time, AVOID! AVOID! AVOID!

Where do I begin, Stood at the counter for felt like an age 5-10 minutes, only to see a male of staff in the background who noticed me but no acknowledgment. The young female member of staff was stood in the office in clear view on her MOBILE PHONE, taking no notice of front of house. I ordered, the order was wrong, clearly the young lady was more interested in her phone than work. Not a great advert for BK. I will do my best to avoid this service station in future. 1st impression… not good

Typical overpriced understaffed motorway services. Slow service.

Customer service could be better. Waited nearly an hour for the food

Usual Burger King menu. It’s a shame they don’t appear to look at specific omissions/deletions from customers orders. Otherwise all good.

Pretty good burger, friendly staff. Pretty expensive though.

I actually bought a sandwich from M&S. No choice for those looking for gluten free. All their salads had pasta. No staff. Self checkout.

Definitely the worst and most expensive chicken burger I have ever had.

Missing: Fries Double wopper had only one patty Cheese and bacon chicken royal had no cheese or bacon Staff not paying attention Uncaring

Worst burger king I've ever been to. Stone cold burgers, soggy fries, no beverages to choose from, long waiting time. And the staff seemed completely dead inside. Can't recommend.

Sooooo slow: nothing but hot drinks on the touch screen ordering. Burgers just sat in the warmer and no one served. They just chatted. Fast food? Not. Food was cold. £6.99 for a burger…

Only 3 self serve points which has a que. Staff refuse to open till….

Ok. Nothing to write home about! I do wish they would bring back The spicy bean burger, it was the most tastiest choice for me personally! Lovely young girl serving on her own. I ordered from automatic screen & a considerable wait. Worth it for freshness & taste! Good value!

The service was atrocious. The staff largely unhelpful and unsympathetic. I ordered a couple of meals and Dan and Olga took the order, charged me then ignored me for 15mins. Meanwhile serving everyone else that came through. When I asked where our food was Olga asked what I had ordered, claiming everything was being done in order. It was not. They were not apologetic. And rude, while using polite words. Unbelievable!

What a a waste of money.chips cold and burger cold. Rubbish bin overflowing. All in all a bad experience not to be repeated.

Won't use apps or rewards, rude staff can't be bothered to talk to you

Afternoon, I am writing to you on behalf of my mother following up a incident that happened yesterday in your store - Winchester, Hampshire service station. My mum and sister visited the the service station and ordered some food, after waiting 40 minutes and still no food they complained to the staff who were smirking and was laughing at the fact that they was frustrated that they had waited all this time and their food order wasn’t even showing on the screen, the staff were disgusting rude and unhelpful! After being laughed and smirked at with no help or food after waiting all this time my sister demanded a refund as she no longer wanted the food as she was disgusted at how she was being treated! She handled the man working behind the desk her receipt and he slapped her hand!!! I cannot believe that you have such people representing your brand!!! After he done this my mum saw the incident and went over to the counter and shouted at the man for slapping my sister! It gets worse! The same man jumped over the counter and went to attack my mum!!! Other customers had to get involved to stop this from happening!! They have completed a form on site as advised but I want to make sure this is taken seriously and as high as it can go! My sister and mum had my small niece and nephew with them who are now traumatised as are my mum and sister! This behaviour is disgusting and UNACCEPTABLE!! I want someone in the Burger King team to contact me ASAP as I want the CCTV as we will be taking this to the police! I also want to make sure this document completed has been documented!!

Food absolutely disgusting never again will we stop off there again felt ill after. Staff eating and drinking behind thr counter really not good enough!

Absolutely dreadful experience, the person at the counter has no sense of customer service as he immediately started off with asking us to order at the self serving screens before I got to ask a question. Just shows a large lack of empathy or willingness to help. To round things off, when receiving our order, the cheese slices in my burger were completely cold and the burger itself was lukewarm. Prices are outrageous too as you cannot use the app. AVOID!

Diabolical Burger & fries were cold When we went and complained we were told we had already eaten some of it and therefore they couldn’t do anything

It says it opens at 9am but when getting there at 10am it was still closed and they said they’ll open in 30mins to an hour?? How can they not know when the actual opening hour is??

There were only two of the terminals working to order food. We ordered the plant based whopper which is pretty good normally and also a normal whopper with onion rings. The whole order was cold, they forgot the onion rings and there couldn’t have been more than half a dozen chips in the regular meal! Pretty poor service and will be making a formal complaint with photos.

Slowest service ever ! Working stuff is completely lost of what they do. Avoid if you can !

Was good food, but not great service for myself and a few other customers

Very expensive but it is highway services.

Lazy and condescending staff member lied about not being able to take order at the till just rude and and obnoxious maybe think of a different career other than hospitality and customer service

It's burger King. Great burgers, nuff said.

The Vegan Royale is actually OK. However on motorway services, they do not offer Cola in the meal deals. While I disagree with that policy, it is their decision and they can charge as they wish. However, what I object to is being told that Cola is not available as it is not vegan and includes fish derivatives. This is untrue, but I have been told this twice in different Burger King services. On the prior occasion the manager accepted he was in error (after checking), apologised and offered cola in the meal deal. In Winchester services last Friday however, I was told, with a smirk, that it could not be included in the vegan meal deal, but I could pay full price if I am not bothered about eating non vegan food. To be honest, this is insulting - making me out as a hypocrite and deluded. Burger King please educate your staff.

Absolutely awful, waited 20 minutes for my food, was the only customer at the time, plus the food was cold!! Avoid at all costs.

We didnt eat here. As it was at a service station we stopped at.

Food was OK, unfortunately only two of the ordering machines were working so quite a long delay in ordering. Nobody cleaning or sanitising the tables.

Good burger served hot and in good time

We had a lovely meal, didn't have a long wait and the staff were friendly and helpful 😀

Curteous staff, burger as I expected. Will definitely come back

Bacon in burgers barely cooked. Prices significantly higher than standard BK Prices.

Another faceless chain operation. It's about time that service centers put on real home cooked food in line with UK Government health and diet guidelines and stopped this overpriced, fat loaded junk food.

Used the screen to order. It was ready within 5 minutes. It was hot so not been made ages ago.

Excellent service, great food. Unlike certain other burger fast food companies, the food actually looked like the pictures on the menu, didn't fall apart while it was eaten and I could actually taste every ingredient rather than it being buried by the overpowering burger sauce. The cheese melts made the McD's look like an embarrassment.

Fairly standard BK. Service quick, staff pleasant. Order correct and hot.

Fast service, my burger was nearly cold though.

Not as good as other Burger Kings I have been to.

If you go in with the right expectations then this is exactly what you would expect. The staff were friendly, service was relatively quick and the food was competent if unspectacular. Exactly what was needed for a pit stop on a long drive.

Slow service although staff doing their best. Rolls stale so food not up to expected Burger King standard

no milkshake :( it's literally why I went

We had wonderful meals, all served with a smile! Never, ever seen such luxurious salads! Would have fed four! Great place.

Nice place .... the burger 3/5. But still nice place to stop and refresh a little.

The young lady at the till refused to serve me and made me use the big screen, only to turn round to see she was serving another couple, she said she didn't have to ask if I wanted to pay cash, bad company policy.

Tried the plant based whopper. Almost tasted like a whopper but it had a strange after taste. There are better plant based burgers which does not have a stronger after taste. The vegan chicken royal at BK is very good, will stick to that or their bean burger.

Not to happy with the layout of the van.toilet in double bedroom was. Very cramped.amenitys were good though

Quick service, burgers are always good, chips could have been a bit warmer.

Lovely big burgers that look more and more like they do advertised and tasty to boot! Pricey but when food tastes that good, treat yourself. Plus, what do you expect at Fleet services!!?? All in all, good enough experience to not be disappointed with staff being friendly and helpful and quick enough with my order for me to not think that the meal was microwaved.

Both North and South services are meant to have Burger King, BUT both are Shut and no sign of ever opening again.

Huge lunch! Thank you. Maybe next time we'll stay overnight in the campervan!

We bought 3 chicken burgers - horrible.

Very great and helpful service! Shopped on 30.08.21 at 17.10.

Place was shut at 7:35p.m. on a Wednesday, no burger and chips tea for me staying at Days Inn on same site. Fortunately M&S Simply Food was open so got a sandwich and snack.

luckily I was staying in hotel opposite, would hate to have been so violently sick driving my car after the burger from there. last time I will ever have meat from burger King...

Took 25 minutes and was double the price as usual. Avoid.

Terrible, severely overpriced , under staffed may as well called the ‘ crispy chicken ‘ The greasy chicken .

Kids meal was ok but my chicken royal was like rubber, I've never had chicken with this awful texture before, I wouldn't recommend.

I will never ever visit that place. My friends and myself after a long covid non restaurant gap decided to pop in and have a BG bite on our way to Old Harry Rocks. We decided to eat the most famous choices but we did not finish what we ordered because the taste was awful, cheese was raw, meat terrible etc. The worst thing is that after some time most of us had to look for toilet and all of us know how difficult it is during pandemic. THIS PLACE MUST BE CLOSED AT ALL TIMES. I SPENT ALMOST £40 FOR BEING SICK!!!!! PLEASE AVOID!!!!

By service station standards a good coffee and burger. Staff friendly

Breakfast is awful. Ordering machine shows the burger with a coffee but this is not actually included, not very transparent and makes it look better value than it is. Overpriced and tasteless. Mcdonalds breakfast meals are much better and include a drink And hashbrown. Cashier was quite confrontational in telling me a coffee must be ordered seperately which makes me think it happens regularly, due to purposely misleading marketing

Quickly served. Freshly prepared foods. Observing social distance rules.

Extortionate prices for standard food!! Don't bother

Just want to say well done and a great job to the 4 members of staff working today (Friday 31st July), it's super busy and there's a large crowd of hungry customers but you're keeping your cool, even in this heat with masks on. Good job everyone!

Bit short on fries otherwise ok

Like any typical burger king, has self ordering stations, fast delivery.

Great staff just very slow on order delivery

Expensive, slow and small in portions.

Must be the best Burger King I've used! Fresh, juicy burger and crispy fries instead of the usual cardboard and mush.

Probably the most expensive whopper in the country

Nigdy nie Jadłem tak podlego chicken burger olej chyba ma lata. Burger tragedia mięso spalone. Brak słów

Good fresh food and good customer service too.

Good for a quick meal. can be busy

Not up to the usual high standards.

Worst Burger King I have visited . I received the wrong order and when I complained the manager approached with a very bad attitude. When I asked his name he refused to give it to me so I took a photo. He then verbally abused me and actually chased me out of the building and tried to assault me!!! He was only stopped by a WHSmith employee. Could not believe this could happen. Definitely avoid this place.

Using Burger King more and more for veggie options.Also tried their vegan option found it very nice the girl who served is beautiful too..

Great food. Slightly overpriced but good quality

I tried the Rebel Whooper, pretty decent. The staff seemed unusually friendly and helpful for a motorway services too.

Very slow. Wrong order given to us.

Fast service and hot food when we arrived. Friendly staff.