Burger King in Bexley

Thank you to the long haired male member of staff who helped me and my daughter yesterday. I was feeling unwell and had no patience for the touch screens. Thank you for helping me place our order. Food was good.

Requesting a full refund - my order never arrived.

You sent the wrong food and nobody would help

Seemed a bit stale, and the fries were cold too

My grandchildren wanted Burger King for dinner so I ordered on line, which was nice and easy. However when we got our food it was cold and very badly packaged.

Took 2 hours too get her stone cold want my money back

I have ordered this before, and it was nice, but it wasn't the same for this occasion. Unfortunately, it was dry and lacking in flavour, which was disappointing.

I think the staff need a refresher on food hygiene. There was a woman with long hair halfway down the back, not tied up. Her split ends were going to fly into the food surely. And one young man was biting his nails by the chip fryer. Just shocking honestly. I can give grace for slow service due to busy times but not the lack of hygiene.

Ordered 7:39pm and delivered at 9:14pm . Was waiting for long time .also food is not hot but it’s okey

Never showed up never received

0 stars across the board if that was possible. Ordered on Deliveroo at 7:20pm, food for four people. Estimated delivery of 30-45 minutes. An hour goes by and still no food, check the app and it says assigning rider. A cycle of assigning rider, rider heading to restaurant and then rider waiting to pick up started. This lasted for about an hour and a half before the order was forcefully cancelled. Looking around the recent reviews seem to indicate this place has fallen off and is no longer worth giving business to. I would strongly advise to order elsewhere and avoid the hassle.

Excellent service, the McDonalds order I had at the same time for my daughter took 35 mins to come from 3 minutes away yet this took 30 mins to come from 13 minutes away and was excellent. Courier arrived and couldn’t find the address so politely asked for directions and when I mentioned about having my one month old baby inside that I couldn’t come outside he made a good effort at delivering to the doorstep and greeted me with a smile and polite and quality service so well done to this driver.

He stopped at Abby Wood Cafe for 25 minutes my food is stone cold. The driver was very rude.

It never arrived! I ordered 2 hours ago and it’s saying it got delivered at 17:00 it is currently 16:44 so that’s impossible

super cold arrived. And so so late

Forgot the sauce and for my autistic son sends him into a melt down and he won’t eat it

Complaint Regarding Employee Sarpreet and Manager Azmal Misbehaviour I am writing to formally report an incident that occurred on 18/03/2025at 11:45 atBurger king Broadway shopping centre Bexleyheath. During this incident, Sarpreet Kaur and manager Azmal misbehaved with a delivery driver, in a manner that was unprofessional and unacceptable. I was there for pickup and And the way the Sarpreet was talking ,it was disrespectful And rude. when I explain the matter to her Manager Azmal , He was also very unprofessional man He also doesn’t deserve the post as a manager of the venue .if the manager doesn’t respect how we expect to other staff.This behaviour is not only disrespectful but also reflects poorly on your establishment. I request that you investigate this matter and take appropriate action to address the behavior of the individuals involved. Please let me know what steps will be taken to ensure such incidents do not occur in the future. Thank you for your attention to this matter. I look forward to your prompt response.

I had a really disappointing experience at this Burger King location. The staff, particularly Sarpreet and Azmal, showed a complete lack of attention to customers. I was left waiting for an unreasonably long time, even though the place wasn’t busy. When I finally got my order, it felt like they couldn’t care less about customer service. No greeting, no courtesy just bad attitude and slow service. Definitely not what I expected from a well-known fast food chain. Won’t be coming back.

basically no star for this venue .staff is very unfriendly and unprofessional. they don't know how to talk with customer and other people's. especially manager ajmal and girls staff sarpreet. so bad worst burger king ever seen.

I went there this afternoon there was a some problem on kiosk for oder ghdn i asked for help to the person who works their Azmal .he refused to help me also the staff was very rude.there was not busy on that time. Verh very poor servcie.

This was one of the worst experiences I’ve had at a Burger King. Sarpreet and Azmal were rude, inattentive, and completely unprofessional. I was left waiting way longer than necessary, with no explanation or apology. They acted like they couldn’t care less about customers. No greeting, no eye contact, just bad attitude and poor service. If this is how they run things here, I won’t be wasting my time again. Management seriously needs to step in and fix this.

Missing items and food was cold

I had a dine-in experience at the Burger King in Bexleyheath, and since the machine wouldn’t accept the app, we opted to use the till. However, we weren’t warmly welcomed. When we asked if we could order at the till because the machine wasn’t working, we were met with a blunt “WHY?” From that moment, it was clear that the worker was visibly disgruntled. The service was very blunt and rude—even receiving our order felt like it was given with frustration. When we bit into the food, it was lukewarm, which was really disappointing. We normally eat here often, but this experience has let us down.

I chose this restaurant as they were advertising 20 min delivery. Took 1 hour 20 mins.

Unfortunately there isn’t an option for a zero start because that is what I would like to put. I ordered my food at 7:25pm and after multiple delivery drivers chose not to pick up my order even after accepting them I was left waiting for over an hour. Finally at 8:40pm a driver accepted the delivery but then they were left waiting for around 20 minuets for what I can only assume was for the staff to remake the order as it had been so long. After all this my order arrived at 9:10pm and despite the order being remade it was still cold. In conclusion an absolute joke. They had almost 2 hours and still couldn’t complete the simple task of delivering warm food to my house (kind of the point of a home delivery). Best believe next time I’ll be going McDonalds because as hard as it is to believe even they could provide better service

Food was cold but it was edible. I received all items I ordered. I would order here again because I do love the chicken royale's.

This restaurant is the worst i have ever been in for 1 the chips were salty it looks like thay put aprox 250g of salt for a small pack of fries the burger was frezing cold the chips was hot this amount of salt is bad for me becuse i have got hart probloms and it was strange thay asked us to move frome an seat in whilse thay closed of a section when sat ther also thay put chars to block the toilets it was the one of the worst food i ever had! Whilse i left to find another seat one of staff members frome the fast food chain sit in the closed off zone what dose she want buckinghampalace your majesty!

Very helpful manager. Burger taste really good 👍

The Delivery guy was Rude I had to screen shot our conversation because I couldn't believe how he was talking to me as a customer and he begged me to meet him at number 96 and I live at 152 my food is cold I'm fed up till I don't even want it again I'm Very unhappy .

Great experience at Burger King! The food is always fresh, the service is quick, and the staff is friendly. The restaurant is clean, and the atmosphere is welcoming. Highly recommend for a quick and tasty meal!

ordered my food and turned up over 2 hours later and it was just about warm not good at all

chips were cold so didn't eat them

I placed the order, it took over an hour to arrive, when it did items were missing

1 star is far too generous. No customer service and poor quality food. The middle aged woman with glasses is extremely rude and an overhaul of staff should be considered. The way the staff speak to customers is completely unacceptable!

Cold food all the time so bad

I am not happy with my food. My food is very cold. I am order for food my son and food is not cooked properly. Can give my refund back please

would like a refund please my burger was pink in middle order w cold chips cold had couple of bites couldn't eat my brothers was cold he didn't eat either all order still on side could you please get someone to come pick it up

This time they did not get the order right.

Estimated time kept changing arrived an hour after original Estimated time

ordered cheesy bacon loaded fries at extra cost and received plain fries.

Welcome to Bexleyheath youth centre with very rude staff and a manager who couldn't care less.

the food needed to go into the microwave as it had started to cool but it was still tasty and enjoyable

Did not get all of the order. Missing the small fries.

Missing items. Did put in an unhappy with order but have heard nothing!

Great as always but prices have now increased again so this may be my last order for a while

Hash browns amazing Breakfast sandwich not so much

delivery driver parked on drive close to car and nearly damaged car

Due to being the 3rd drop off! The food was quite cold by the time we received our order.

Food was cold . Driver said only had one driver and apologised. Having to reheat food.

All the Food was stone cold on arrival, as soon as I opened door the Delivery driver told me don’t blame me for late delivery it’s been a busy day! He was on a push bike. Dropped can of Monster on floor, paper bag was also split. Very disappointing as food ruined

delivered 2 hrs after order and cold...really put me off ordering again

my order was wrong waiting for my refund

The driver delivered to North Cray before they delivered to me. That journey takes 20 minutes so my food is stone cold and tastes awful. I would like a refund for this order. Extremely poor service and the food is inedible

Nice burger, not many fries, quick delivery.

Just look at the stupid bad joke of so called Loaded King Fries! I bet that any local chicken shops serve better looking fries, more tastier and with a lot of cheese on top than bURGER kING. You are such a disgrace!!!

Food arrived piping hot. great service!

The loaded fries were just a bad joke!

I want a refund I waited over 2 hours for my food and it was a small order.The food came cold and my dad eaten his food pills when I had placed the order and it was delayed causing him to not be able eat the food. I am very unhappy with your service

this place is an absolute scam. Ordered on just eat, 1 hour past and still they haven't started to prepare, and the estimated delivery updated to 2 hours. I cancelled the order, and NO REFUND was given. That's a joke, scammers!

Food was cold when it arrived and not many chips.

The order was incorrect I ordered a double whopper with cheese. Ended up with single whopper with out cheese.

driver got lost then only turned up with half of my order

Food served cold, drink warm, poor quality.

wrong food delivered, a double whopper with bacon onion rings and BBQ sauce was sent when a regular double whopper with cheese was ordered

The 'manager' at Bexleyheath Burger King couldn't grasp a simple task. My order had not arrived and after giving my order number, she said the order was not there and told me to contact Just Eat. I told her what items were in my order, and she admitted that the order was in fact there but she still couldn't deliver it. When I asked why, she kept saying to contact Just Eat. Realising I was dealing with someone extremely thick, I just gave up in the end. Then the order turned up, 45 mins late.

Burgers getting smaller. ordered some chili dips but never come. terrible service both on delivery and eat in

Food is stone cold. Drink is warm??? Delivery late by 20mins

Food was stale and cold and delivered the wrong burger

burger was cold , fries cold , not good

I ordered at 19.44 it’s said it would be delivered at about 20.16 in the end it was delivered at 21.16 and it was cold so I then needed to warm the food back up before we could eat, when looking at Burger King delivery it still said 15-30 minutes for delivery all the time I was waiting for my food.

A one arm sloth would be quicker

Driver apologised about the late arrival but my food was cold, so not enjoyable!

Why does it always come cold I don’t understand it

Made me stand in the cold while he was on the phone in his car

drinks never arrived with order. not happy

Delivery was great but good was too cold!

one of the burgers was burnt black! could not eat it. very disappointed. please refund my money or redeliver it. Thank you

Very late delivery. Cold food. Bad attitude of driver.

Food took close to 2 hours to arrive and when it did it was cold and the bag was wet.

The double whooper burger was horrid, with hardly any tomato or lettuce. The loaded fries were cold and not loaded. The garlic cheese bites were ok. will not want to order from here again. Really disappointed.

Very late and stone cold when it arrived

Terrible waiting time. Food arrived cold.

Absolutely atrocious customer service in this place. Refusing to help customers in front of me almost forcing them to leave. And telling me to wait for my collection order which was ready 20 minutes ago by time they gave it to me was stone cold. Useless

Not a full portion of chips in any of them and food was cold

my order didn’t come . u scammed me

food was cold and the chips wasnt cooked its like they gave us frozen chips they was that cold and hard not getting burger king again if u want it its best to go there yourself

Very nice! And thank you for my lil note on the bag! Loved it ☺️❤️

Food was cold and was definitely not the standard you'd get if visiting the store.

food was nice and delicious got the double whopper with 2 sides and halloumi fries with share box of Doritos chicken but spent over 25quid and I didn't get my free item which I did write in notes to have but failed to give me them

Food wasn’t hot but to be expected with the temperature out there at the moment

Swift & friendly! Food smells amazing! Thank you

they have changed the flavour of the chicken royale… it’s a southern fried fillet now which I’m so disappointed at because I hate southern fried. there was no indication that they even changed it, unless they ran out of the actual fillet for the royale. Disappointed

Another poor delivery from just eat, again half the order was missing Unfortunately there customer service is so poor they always seem unable to resolve the issue

Food was cold and 2 burgers missing from order.

Food was squashed and cold. Chips were rock hard

I am missing the mango Loco drink that is supposed to come with my food

Delivery driver was very apologetic, I cannot fault him. Food was incredibly cold.

Never going to order from this company again. Food cold and item missing. salad in buns rancid. cold drink was tepid . horrible experience. should call themselves Burger Clowns.

Food quality was really bad. Burger had hardly any filling in it and the loaded fries had a tiny bit of cheese on them and it was all really cold. Wasted £30.

Would like a refund, food was stone cold which isnt surprising when the driver took 40 minutes to deliver.