Burger King in West Berkshire

Pizza came smashed up and then complained to delivery driver who said i had to ring the office and i did and was told i would be refunded i cooked the kids dinner and then i have a knock at the door an hour later with a new order when everyone had anready eaten was told by the person on the phone that i was lieing about being told of a refund and that we wouldnt have eaten the last one if it was bad it wasnt eaten as hot sauce was spillied over the hole order so i wasted 55 pounds for nothing will never order from the newbury branch again

The food wasn’t good, hard rolls on the burgers, advised this was the type of roll it is, but it wasn’t edible. Staff friendly enough but the toilets really let the place down, they really need a good clean. Shame as I know their food can be good.

I grew up in Chieveley and was back visiting my parents with my partner on 5th Nov. Hearing that the garden centre had had a new extension we thought we’d drop in. My partner said he fancied something savoury so we dropped in at the restaurant in the older part of the garden centre. We ordered and got sat down, I then went off to use the loo and found another lady in there wondering around and she said there was no loo roll in any of the cubicles. She had managed to get some from the disabled loo and shared it with me. I then told one of the members of staff with a trolley that there was no loo roll and she said she wasn’t sure if it was ‘their’ responsibility. And walked off to check. She then came back to our table to tell me that as she thought ‘they’ don’t have access which I assume she meant rosemary and thyme - at this point our hot roof had arrived - she then told me how they don’t have a key for the cupboard and can’t get to the loo rolls and that I would have to go and tell the staff in the new section as it’s their responsibility…. That would have meant me leaving my coffee and hot food - going out in the rain walking across the carpark through the new bit to find someone to tell….And I thought ok maybe you don’t have a key but how ridiculous to expect a paying customer who just sat down with hot food to go and tell another member it staff?!!! The lady should have just gone over and told the other section when I first told her. Also being a morning and for there to be no loo roll in what looked like 4+ cubicles and not checked before opening for business that day when you’re serving food and drink is just not on. Cost of living makes you really question where you spend on food and drink / treats. It’s just so disappointing.

The food was good, decent portion for the price and the staff is really lovely!

As the “costa training centre” if this one ain’t good then you ain’t going to get any better. It was a massive building with beautiful views of the canal in the back areas. Two outdoor seating areas on the main town road and down in the water side. Very busy but helpful and efficient staff with lots of space inside.