Burger King in Tunbridge Wells

This place is filthy. Not only the toilets, but the restaurant. Everything is sticky and looks so grimy. I can only imagine the kitchen is of a similar, horrendous standard. I will be reporting to the Food Standards Agency immediately.

This restaurant is always below par when it comes to customer service and waiting times. I sat at the collection window of the drive through for 20 mins waiting for my order. Whilst I was waiting I could see at least 5 members of staff, all if whom it seemed had taken sedatives before work because they all moved in what I can only describe as slow motion. I watched one staff member struggling to use tongs and dropping patties on the floor, and another staff member wandering aimlessly around as if there was nothing to do, when in fact, they had about 20 orders to prepare. As someone who used to single handedly run a kitchen, it's clear to me that this place needs proper management in place of the children who currently run it.

Absolute chaos. Waited 28 minutes for 3 meals. Everyone was unhappy and had been waiting for ages. Finally received our food - I told the staff how long I was waiting which made two members of staff laugh. Received my food with no chips and missing sides. Returned to the store and the manager helped and was pleasant. To be honest I felt sorry for him all his staff clearly do not want to be there and certainly need some training regarding speed and customer service.

I like Burger King, expensive but probably ok for occasional treat. HOWEVER, BE WARNED! Just like another reviewer here, I also have been sent a PARKING FINE! I was eating in the restaurant, spending money and was there for only 54 minutes. The fine says only 30 minutes are allowed! THIRTY MINUTES! McDonald's allow 90 minutes which is enough and anyone will realise that 30 minutes is just NOT long enough. By the time you queued up, and waiting for your food 20 minutes are already gone! It is my opinion that this is a calculated and deliberate scam as they know the majority of eat in customers will be longer than 30 minutes. Absolutely disgusting, I HAVE LITERALLY BEEN ROBBED!

They have sent us a parking charge too. Its an absolute disgrace. We spent 51 minutes. My partner and two under 4s that needed toilet. I didn't notice any signs and even if I did wouldn't have read them as we were using the restaraunt. Its tantamount to entrapment.

The slowest drive through ever soooooooo slow, it actually would have been quicker to park up and walk in and place an order

this may be the worst burger king anywhere in Britain, it charges for mayo and closes early with no receipt, avoid if you can

I’ve been frequenting this Burger King location for a while. While we’re aware that Burger King tends to be pricey, the rationing of condiments is quite frustrating. Ordering them on the digital screen can be unreliable, so I suggest bringing mini bottles, especially if you have kids. It’s unfortunate, but it’s a workaround. Additionally, the restroom requires a code from the receipt, making it inconvenient to use without leaving your food unattended or getting cold. The open kitchen area might be unsettling for vegetarians, vegans, or those avoiding pork or beef, as hygiene practices seem lax. Ordering here can be challenging; requests like no ice in drinks might be ignored. Staff sometimes react poorly if you ask for a drink without ice. It’s not ideal, but they seem to be following certain directives. Hopefully, Burger King addresses these issues.

Positioned next to a busy road but the restaurant closes at 8 and the drive through a 9!!! There’s never sufficient staff, so the queues are always large. Orders are frequently incorrect presumably due to the staff being overworked. Avoid…..

Dreadful. Dirty. Bad food. Not worth the money. Will never return. Struggling to find anything positive to write about the experience here. Even the car park was badly accessed.

I have a young baby so sometimes I have to eat on the go (otherwise I don’t get to eat at all!) and I need to be able to use the drive through so that I don’t have to wake a sleeping baby to lift out of car to order a burger as I can’t leave my baby alone in the car. But 90% of the time when I go there they have put cones across the drive-through area even though they are open so I have to abandon the visit which is very frustrating for a restaurant who’s USP is that it’s a drive through! Also on the rare occasion that I do get to order they always seem to mess the order up. Missing items, generally. It’s such a shame as it’s in a prime location but they can’t see to sort themselves out.

On arrival at 4.20pm on Sunday to get my son’s some chips after football practise l, we were met with a closed drive thru. No trouble. I parked up and I went inside & ordered from the kiosk. My number was called. I got back into my car to discover that my large chips had been exchanged for a handful of chips which was even too small for a ‘small portion’ ! Seriously every time I visit this branch they forget something!! This order was so simple. ‘Large chips’. How could anyone get that wrong!? And the guy who dealt with me practically chucked the rectified bag of chips at me & didn’t say ‘sorry’, instead he turned on his heels in disgust like the error was my fault! Burger king’s HQ is just as culpable for being negligent as this branch has been consistently terrible since opening.

Admittedly I visited this outlet and bought 8 meals (which cost £69!) and maybe this is the reason why the staff were overwhelmed, as they forgot a burger and 1x drink; leaving 2 people disappointed when we realised once we got home. This is not the 1st time this outlet has forgotten something - in fact this is the 3rd time one of my family has been without a burger for dinner. I keep returning as it is conveniently located on the A21 where we pass after we collected the children from their after school clubs. I don’t know why I think it will get better as it doesn’t.

Couldnt even order anything with cash i had in pocket because staff decided to turn off both tills So they could keep up with mobile order, went to KFC instead.

I stopped off off.com the way back from Gatwick airport with two guests who were staying with me and wanted to eat at Burger King because there was only one in Paris and they like the idea of trying it out. Although staff were friendly and helpful, the food was horrible... Only one (disabled) toilet which of course loads of people were using even though they weren't customers, because it's on the a21 and of course it was in a disgusting condition...

I went to the drive through and ordered a whopper meal. I had been driving for 2 hours and was excited about the meal. I then unfortunately drove 35 mins before opening the burger, I should’ve checked there and then. To my disappointment and disgust, instead of lettuce they had filled the burger with a pile of rocket/ arugula drowned in mayonnaise. It was disgusting. I would’ve driven back for a refund but it didn’t seem worth the 30 odd minute drive back.

Always something missing never anything extra by mistake? Always get caught out by these guys when ordering 6 or more meals at once.

don’t waste your time. you only get 30 minutes even though they take at least 15 to serve you. no gloves, touching all the food with their bare hands, not wearing masks correctly. will never eat here again.

Really bad they got our whole order wrong and when we complained they were really not apologetic at all .Initially we thought it was one burger they got wrong so only complained about that one but turned out they got everything minus one burger wrong. We asked for two chicken burgers with lettuce and cheese but no sauce , we specifically said no sauce by the time we realised it was too late they were now closed. The food was also not hot and we wanted milkshakes with our order however they wouldn't do them even though there was half hour till closing time when we first arrived and the lady on the intercom gave some half hearted excuse. Very disappointing and considering the price you would expect a lot more ! Also it's very confusing because all the lights are on for the restaurant bit / takeaway but only the drive thru is open after a certain time maybe they should turn off the lights and have a sign near drive through saying drive thru only.

Went in on 20/10/21 and was horrified to see the serving staff come out from behind the counter .. grabbed a mop and pail to clean up a spill .. then with the SAME gloves on … went back behind the counter and started serving...

Ghastly customer hating staff and a snarling manager hating everyone Went in for drinks so a child in our party could use the Burgerking toilet, which is THE RULE and ordering system not customer friendly and staff not interested

A bunch of crooks! Hiring met car park services to run the car park and fine you 100 pounds for a 30 minute stay?? It took me 15 minutes to be served.. a very expensive birthday treat for my daughter, I won't be returning and...

Slow service warm burger and parking penalty Burger King employ parking companies to rob you when you overstay by as little as fifteen mins and they threaten visit to your house Shame on you you Burger King your highway men

Terrible, had no water or bottled beverages, no bbq sauce, no chicken royal the alternative I was offered - crispy chicken was over cooked. Toilets were not open.

Called in with the family for a quick meal to treat the kids. Big mistake. I've since read other reviews and so wish I had done so before visiting this place. I admire the reviewer that stated this was his second visit; perseverance or what!...

Place was busy, only 2 of the ordering screens were working. It took ages for them to make the food for our family of 6, and then we had to take half of it back because it was wrong. Due to this poor service we...

Warning Everyone using the Burger King eat in Restaurant you will be charged by MET parking Services £100 if you stop longer than 30 minutes. MET inability to determine who is using Burger King and who is not, is beyond belief, so they will charge...

£16.27 for 2 Whoppers and 6 nuggets (not meals) customer service horrendous. save your money. Phone deals didn't work either!

I just received a £100 fine for parking at this restaurant! There was no obvious signage whatsoever and I had FOUR other pairs of eyes with me. They need to be investigated - how can a restaurant offering dine-in services charge a £100 penalty for...

Absolutely disgusted that Burger King and BP Are allowing their customers to be "charged" a£100 fine if they are on site longer than 30 minutes!! Visitors to here and other BP sites be warned. My son has today successfully appealed a charge from here and...

Just like many others on here I ended up with hefty parking fine for visiting a Burger King! I experienced slow service, then ate my food, had to search for the loo (not obvious as there are no signs), then ask for a key to...

Awful experience, never again. Wife and I stopped for a Halloumi burger and chips and decided to eat in . Parked in the Burger King park. Waited for at least 10 mins for our food (delayed as previous customer wasn’t wearing mask) he said he...

Had same experience as other comments left. We pulled in here as the road signs say it is a Service area. We had a take-way Burger which we ate in the car and then had to walk across to the BP garage to go to...

The car park is so badly designed that you cannot leave. The shop has restricted opening hours so you have to use the slow drive thru. And you will get hit with a SCAM of a £100 parking fine if you spend over 30 mins...

Disgusting service! Staff so slow to serve the our food that we ended up receiving a parking ticket. We were there for 41 minutes. I don’t think this is an unreasonable amount of time for a visit with 2 young children! Can honestly say i...

I will never be returning to this Burger King again, only 30mins parking! Had to wait a long time for way overpriced food, we ate quickly and got stung with a £100 fine as we were 45min parked.

Parking here is limited to a meagre 30 minutes. A significant time can be spent in the queue for the drive through, therefore food must be ate briskly in priority to enjoyably. Signs warning you are said to be prominent: Dominic Cummings should have come...

Visited here and bought 3 burgers 3 large fries , only got 3 small fries and charged just under £ 30 . Queried when we got home , wrote to BK 5 times before getting a reply that the franchise said the prices were correct...

Avoid it . Over priced rubbish . Stale bun on a chicken royale that looked like someone had trod on it . 6 chilli cheeses bites , 3 had no cheese or chilli in them and a veggie burger that makes you happy to be...

Stopped for a quick bite and toilet. Didn't purchase anything because: No hand sanitizer in entrance. No clear designated waiting area. No sanitising of order screens. Several people in discussion behind the counter, adjusting front of masks, touching surfaces continuously. Burger king toilet area closed...

If you find yourself hungry on the A21 south of Tunbridge Wells, you'd be better off eating roadkill, rather than stop at this Burger King drive through. In summation - no napkins given to us - food was cold - no ice in drinks, urine...

We went to this branch of Burger King and ordered our meal through the drive through, on arriving home and sharing out the takeout we noticed that one of the meals was missing. On calling them to let them know we were a meal missing...

Good parking on arrival, clean and tidy with perfectly adequate service and well prepared, presented and served meals. I go once on average bi weekly and happy to go again for a steak Angus.

Terrible place, avoid, dont bother to stop. dirty toilets, bad service, cold food. Disapointed complaining customers.

Better breakfast than you know who and i was pleased with the quality of the breakfast and the tea. The place which has opened recently was exceptionally clean and tidy and looks nice and modern.

toilets dirty and need a thorough clean. Called in and noticed the placed grubby and needing a good clean throughout.

Charged me for food that I didn’t get, phoned up spoke to the manager was told to go back for a refund for The missing food and he would also give me 50% off a order while I was there, it’s not exactly close so...

We called in here on the way home from Sussex. The food was nice and hot, service was good and the place was clean. Plenty of parking.

We stopped here on our way home from our holiday. The queue was out the door but appeared to just be people waiting for their orders? Regardless we ordered as this is ‘fast food’ and then waited 45 minutes for it. I have never waited...