Burger King in Bristol, City of

BK always a convenient choice, decent food for very good price compared to other big chains

GREAT & EXCELLENT SERVICE & FRIENDLY STaff, self service for the win aswell, fresh and hot food highly recommended you just can't go wrong

Clean restaurant, friendly staff and nice hot food

Dining area was very clean and tidy, staff were very friendly and helpful.

Great food and fast service very happy

Good customer service staff was kind great food

Really good food. Staff were really friendly and were quick to pack the food I ordered. Would definitely recommend bringing friends and family to enjoy a tasty meal.

Always takes extremely long for them to make the food, so much for FAST food

What! Burger King? I don't go there! This one is ok. Usually a range of offerings and only sometimes makes you poop right away. The staff have usually been very nice to me.

Fast service , hot and fresh, friendly and welcoming staff , clean interior, polite staff, self service is convenient, kiosks makes getting served quicker

Delicious burger with crispy fry! The fried cheese and a chicken nugget is fabulous also! My app didn’t work first time and I have to re-order everything in the self service kiosk. The survey discount is a brilliant idea to encouraging people complete survey and save money!

Food was amazing and the staff were really friendly and fast to make my order. Well done!

Amazing customer service and hot tastey food

It was stone cold and missing my chicken nuggets

Well, it's fast food, but every now and then, when you don't have time to prepare anything at home, it's worth stopping by for their delicious Whopper and fries :) The inside is clean and pleasant. There's also a drive-thru :)

wrong milkshake sent no straw either

Mayb just me but seemed to b 1 person working in the front the other 2 were stood gossiping doing nothing talking about personal lives

The food took over 30-45 mins from the estimated delivery and food was all cold once delivered.

Food was cold and they forgot my drink

Clean and tidy, Polite staff, fast and friendly service, now have kiosk which makes life soo much easier as you can customise what you want and take as long as needed to order, highly recommend and will be returning

Food good, bit untidy but it had been very busy, excellent staff

Not happy our food is freezing cold

Have my order to the wrong person and I want a refund

Quite cold when it arrived. Tasted ok, but chips were quite cold and burger just warm.

Took my granddaughter for a burger 🍔 she seemed to enjoy it. I didn't eat not my thing. Tried to get there apparently fast Internet but couldn't get connected. Advertised as super fast.

Ordered on Uber eats at 1.30am Thursday morning. Took them an hour and a half to prepare my food? One chicken royal and 6 chilli cheese bites

All freshly cooked. Eastgate is by far the better franchise, locally. Delivery time shifted, probably because they wanted to send everything fresh and hot, as they usually -do. :)

good service, polite staff and fast service

My order was never delivered, so I can't comment on the quality of the food but the delivery time was non-existent. Absolutely fuming.

Driver sat in car across car park , didn’t even bother to get out car to give me food

That’s great stuff and osm served

Absolutely horrific food. Extremely rude staff and the place was filthy and empty! DO NOT GO!

Service was really fast and staff were very helpful

Really nice food & fantastic customer service. The staff are super helpful and quick. Well done to you all!

food delivered all correctly but came to me cold......

quick and fast service, great deals on the app, will be returning!

delivery time delayed multiple times. would have cancelled order if I knew this would be the case. food arrived cold

Absolutely horrible service. I waited patiently for 30 minutes before I tried to ask anyone about my order. When I approach the counter to speak to someone, several workers look at me and quickly glance away, never giving me an opportunity to actually approach them. I stand closer for at least 5 minutes before I manage to speak to someone about my order, and they tell me they had to put the vegan Pattie in the oven so that’s why it took so long. I tell them that the way they’re operating towards costumers (pretty much ignoring them) isn’t nice, to which I get no response, just a dead stare. So I speak to the manager, having to wait another 5 minutes for them to come and I ask where I can complain, and they don’t even seem to know where that is. So they ask another colleague who isn’t sure either, but disappears to go check. 5 minutes later, she tells me about the Burger King app, which doesn’t necessarily have a complaint system. Basically, 45 minutes later I get to my food which looks like the picture I’ve submitted below. Enough said, really.

First time having burger king, surprised how good it is. Definitely better than the company with a clown mascot

I always order food from here and i always get hot drinks, always! Please guys just put them in the fridge not so hard!!!

After nearly an hour I was sent the wrong order

Clean and tidy, fast service, good typical bk

Great tidy place Bradley was real help

Completely the wrong order delivered -I want a refund as I could not eat what was delivered

The food is amazing. The staff is friendly. The drive-through is very quick. The service is quick, and the staff is always smiling. The tables are very clean. Absolutely brilliant!

Avoid This Location - A Disappointing Experience I don't like writing negative reviews but I feel it’s necessary to share the facts of my visit to this Burger King in Eastville, Bristol UK on the 9th of August 2024. What follows is a detailed account of my negative experiences at this location, which I hope will encourage improvements rather than just be a perceived as thoughtless criticism. Minor Inconveniences: Touchscreen Issues - Just before noon, I entered a nearly empty Burger King with only a few seated customers and two visible staff members. The drive-thru was quiet, and the restaurant was not busy. I chose to use the interactive touchscreen to place my order, but the screen was incredibly unresponsive, requiring multiple presses for each selection. This seemed to indicate poor maintenance. Additionally, the interface was confusing when I tried to add large fries after my initial order. For reference, here’s what I ordered: Large Chicken Royale Meal Large Onion Rings Large Coke Zero (with ice) Large Bacon Double Cheeseburger Large Fries Large Diet Coke Extra-Large Fries The total cost was £24.07 (including tax). Less Minor Issues: No Counter Ordering - While waiting for my food, I witnessed a manager turn away a customer who tried to order at the counter. The manager explained that they needed to increase interactive touchscreen usage to meet a target of 70% or more. The customer, unsure of how to use the screen, was told by the manager (in what seemed a slightly patronizing tone) that help was available. The customer, visibly uncomfortable, declined and reluctantly used the screen, clearly unhappy. Understocked Drinks Machine - After placing my order, I was handed two large drink cups and directed to the self-service drink machine. This left me wondering why the touchscreen asked for specific drink selections if I was simply to serve myself. To make matters worse, the machine displayed "UNAVAILABLE" when I tried to select Coke Zero, leaving me with Diet Coke as the only option. Additionally, there was no convenient spot near the machine to place the filled cups, making it difficult to avoid spills. Unmotivated Staff - I asked the staff at the counter for a drink holder, but the employee, after a brief search, informed me they were out of them. However, when I asked the manager, he immediately retrieved a holder from a nearby shelf. The counter employee mumbled an apology, but the overall interaction left much to be desired. When my food arrived in a brown paper bag, it tore almost immediately. I requested a larger bag, but the employee initially hesitated before grudgingly providing one. The lack of enthusiasm and unwillingness to assist was noticeable and disappointing. Inedible Food - Upon returning home (an 18-minute drive), I discovered that the "large" fries appeared to be small fries in a paper sleeve. The Chicken Royale my wife attempted to eat was terrible—the chicken had a spongy, rubbery texture, making it inedible after just one bite. My Bacon Double Cheeseburger was equally disappointing, and the onion rings were rubbery and unpleasant. Overpriced - The final disappointment was the cost. £24.07 (including tax) is an unreasonable price for the substandard quality of food we received. The high price only added insult to injury, making the entire experience feel like a waste of money. I could continue with more details, like the poorly designed cups and drink holder that caused a spill when I got home, but I believe the point is clear. My goal in writing this review is not to harm Burger King as a brand, but to encourage them to improve their product and service. I fondly remember my first Whopper during a trip to America in the early 80s, and I want others to have similarly positive experiences. However, this visit was shocking and expensive, and I hope these issues are addressed. Note: This review reflects my experience on the day of my visit, the 9th of August 2024.

It's a Burger King with standards we all know

most of my items were missing not happy with this service won't be ordering on her again I'm done with just eat

Said no cheese?????? So you give me cheese Pls read the note

my extra chips i ordered was not in with my order I won't a refund

Great service. Staff are friendly. Will visit again

food cold ordered double whopper arrived single whopper

The expected delivery time was changed twice.

No ice cream and wrong burger :(

Better than them dodgey IKEA hot dogs

Jesus, where do I start? dirty tables, dirty floor, disinterested staff, late and wrong order, ordering machines not working, dead flies on window sills. Overpriced for poor service. Now off home to wash myself after my visit. AVOID

My experience was made exceptional by the staff working the counter when they had patience with me making my order whilst my infant screamed the store down

Same old same old but convenient.

Never arrived. Ordered at 7.30, said would be delivered by 8.05, then changed to 8.40. Still not delivered @ 9.55, said being prepared all this time, then changed status to say it had been delivered on time. Very frustrating.

The restaurant is very clean and the staff are friendly and helpful the food is always hot and fresh

I like Burger King but I dislike being lied to. I guess it was only one 'whopper' I asked for? I ordered two large meals but was given three drinks. I queried this and asked for the receipt. I'm told 'it's in the bag.' I get home, there's no receipt but an extra burger and I've been charged £45 for two large meals. Thank you Burger King.

Missing items, shocking. Seems to be reoccurring issue!

Food was cold and took way too long to deliver so it ruined it.

I received great service from the workers and my food came quickly.

no Ben and Jerry's not with oder

food was missing! how hard is it to read an order?

Tracking showed courier arrived but no one showed up so nothing was delivered.

Standard Burger King, clean, with friendly staff.

The food was all cold when we received it.

1 burger missing but food was warm and fresh.

Driver left food on top of bin and went straight back to their bike. Not hygienic.

Food was freezing cold, the fries were half full, inedible and cold, 0 stars

The driver put the order as delivered but he didn't come to my door, I ring him and he said is on a wrong place and he close the phone ,I ring Burger King and they say they can't do anything.....

Very bad experience . The meal is not nice don’t waste your money guys ❌

onion rings & haloumi fries OVERCOOKED, hard & inedible

Excellent service and quality as always thank you

Food arrived very late and food was cold. Worst experience I've had using this app.

Late, cold and damp. Pretty rubbish really. Microwave helped it, but really?

delivery driver can't read a map.

Great food & quick service. Very clean & friendly staff.

The Food Was Luke Warm And Had To Be Reheated Yet AGAIN

shop is only down the road and yet it was late and cold when arrived and the ice-cream was the wrong one

The food is freezing cold there is no drink and a burger missing

Chilli cheese bites was ok had to throw burger in the bin found part of a nail in it

Both sets of fries were missing from the meals. Very poor.

which muppet put cheese on the chicken royale!!!!!!!

Our order hasn’t come and we’ve not got our money back someone has just taken it in

The Driver Was Very Polite But I Still Had Reheat Food.

Lovely driver and great food thank you. Two children are very happy with their meal

Burgers were good but the fries were cold and inedible,expensive

Just tried to go though drive thru (about 10 past 11) some woman shoo’d me away while sat smoking in the drive thru bit. Before close time.

Delivery service is top notch. And food tastes good thumb up

The sides are excellent and I do recommend my friends and family come to Burger King to dine and or order out with meals the burger it’s self are great and it’s my frequent restaurant to go to highly recommend

fries were cold & whopper was rushed sloppily together, but it was all edible enough.

driver very courteous in letting me know how busy it's been. appreciate honesty!

I did not receive all my order

burgers we're a bit flat as the bottles of cokes were led on top of them

I’m missing a burger and 2 chip! I want a refund

Fresh food, good service and a clean restaurant

I Waited an hour for the food it came cold cause it was cooked n so long