Based on 14 opinions finded in 1 websites
Opinions
I have done a review before, on the hope things might have changed I thought I would retry. No things have not changed the server was lovely this time and the food was ok. But the place was absolutely disgusting including the toilets. It was around 3pm that we ate there where lots of tables empty everyone needed clearing and wiping down. Not happy. Sorry Burger King I’ve tried twice, I will not now go back.
Dizzyhomelife . 2019-02-16
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The staff at this restaurant are really friendly and to be fair to them they served us quickly on a busy Saturday afternoon. The food was cooked well and was cooked fresh too as it was red hot. The restaurant itself was dirty. I don’t know if this was because they were really busy and didn’t have chance to clean the tables or if it is always like this. The bins were over flowing and the table we were sat at was disgusting. I’d like to see if it is the same on a quiet day. I am unsure if I will be back.
Natasha . 2019-02-16
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This follows the other reviews. Very dirty. Bins not emptied. Dirty tables and wasn't even busy. Burgers were barely warm when though told to wait because they were being cooked. Will never come here again.
Glyn H . 2018-08-09
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Visited the Bury shop today, July 2018 with my son and husband for our lunch. Apart from our food order having items missing, the actual food tasted ok, however, upon visiting the toilets I found the ladies to be dirty with toilet paper blocking one of the toilets, the other two filthy, and not one of the three hand soap containers actually containing soap. My son visited the men`s too and reported no hand wash soap there neither. I explained this to a female member of staff who casually replied that the toilets were "ok yesterday". Not good enough burger king.
Cpeel6705 . 2018-07-15
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It was around 3pm 3rd January has we approached counter staff were arguing “young man near fryers said, you know there isn’t supposed to be more on tills then the grill” lady said don’t speak to me like that, another young girl said, bang goes your New Years Resolution not to antagonise staff. Thankfully the young lady apologised then served us very efficiently. Apart from she left our chips on warmer while burger was being cooked so I had to ask for warmer chips. Triple cheese chicken burger did taste good. But kitchen area was full of chips all over floor. Instead of arguing maybe someone could have sweep it up. We were the only people in the place. I think a course on professional etiquette is needed.
Dizzyhomelife . 2018-01-03
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Not being a great one for 'fast food' I visited BK Bury with my son (we were going to the Cinema so 'proper' restaurants are not readily available) who is more of a connoisseur and in who's opinion BK make the best burgers. As it was early evening there were few diners and the staff had begun to clean up so asked if we would sit in a specific area which was not a problem because it was good to see they were cleaning and there restaurant is not designed to create ambience. We had a 'Double Whopper' with ties and a vanilla milkshake each which cost around £17 so it wasting to be difficult to complain about value even if the food quality wasn't great but the 'Whoppers' were really good although perhaps we should have 'gone large' as I didn't think the fries portion was particularly generous. I must congratulate BK on offering vanilla milkshakes as I do not like 'flavoured' drinks like strawberry or banana so that was a pleasant surprise and thoroughly enjoyable. The was a 'king' meal offered with burger (double I think) fries ands a drink for £4 so anyone on a budget can still afford a treat. Well done Burger King; I won't shy away from eating in one of your establishments in future. I have rated this restaurant on the basis of what it is and not as comparative ratings with other types of restaurant but would definitely recommend it above the 'Pub' at the Village Hotel in terms of food quality and value
Dvdevns123 . 2017-01-04
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i love burger king but this was the worst one ever! extremely slow uninterested staff, barely luke warm food and a dirty cold restaurant. Even i would avoid coming back again.
blue_haddock . 2016-11-14
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I went to bury burger king and not very nice at all cold chips where not nice and beef burger w was hard I will not be going back to this one. But the one in Bolton is very very nice I will stick to that one !
cobmaree . 2016-10-26
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She is under investigation for professional misconduct and racism and I have reported her to her area manager. Incompetent imbecile with a filthy disgusting attitude. Pure trash. Just like Burger King itself really. Racist attitude.
Youcantbeneutral . 2016-08-03
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It would be hard to be any worse than Bridge Hall Ln, Bury BL9 7PJ, The staff at the rock were very polite and the food arrived hot, the resturant was very clean. That's all we expect from a fast food outlet. Bridge Hall Ln, Bury BL9 7PJ Is broken, please fix
A_Quiet_Life_Please . 2016-01-12
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I was craving a 'king chicken' burger, ended up with food poisoning, threw up all over spar and The Manchester College, DO NOT EAT OR YOU WILL END UP WITH DIRARRIA FROM THE MOUTH AND BUM. food is terrible and never cooked properly
Katie J . 2014-11-11
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Siempre es útil tener uno a mano y este esta super centrico, frente a la plaza. Esta a cerca de todo, a 100 metros de la oficina de turismo y terminal de muchas lineas de bus.
Horacio G . 2014-09-28
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Well, it's liking queuing for bread in the former Soviet Union - except the bread is slightly stale and covering a burger that is cold. And you get served ten cold fries and get to sit in a cold restaurant. Expensive, cold food served by staff who don't seem to care. The only reason it seems so busy is because it takes ten minutes for the single server to take your order. Burger King is usually awesome... Sadly, Bury Rock Burger King is not. This was your second chance and yet again I feel ripped off, hungry and COLD!
PiggySmalls . 2014-03-16
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Awful smell in restaurant staff don't have a clue what they're doing chips were cold and my burger was microwaved they also got my drink totally wrong and I waited 25 mins for my meal what a joke!!
barb1985 . 2013-11-09
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I felt that Burger King has a good reputation and standards to maintain and that you are not going to get ripped off! So felt comfort able eating there.
elaine409 . 2013-07-01
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Absolute joke, still waiting for our food to be delivered after 1.5 hours. Managed to find phone number because you cannot interact via the app and cancel the order, no avail, goes straight to answerphone. Very quick taking money from your bank though, why do they never have a problem with that I wonder. Would happily drive down there and collect but as we cannot get hold of them, I dare not step out the door.
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For some reason the service in this particular branch is pretty slow, though I can't really figure out the cause so I wouldn't like to blame anything in particular. The staff are friendly enough, which I must give credit for as they usually have to put up with unruly behaviour from a lot of the less-considerate amongst the college students (I recall them having a bouncer on the door due to this not too long ago). Food is as you'd expect, overall this McDonald's loses some points due to the above.
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Absolute rubbish service and concern. Ordered and paid via app for them to tell me it hasn't went through, showed on bank it clearly had. Had me try and drive round 3 times saying still hadn't went through but took money from my bank. Which I showed them at the window. Took in excess of 25 minutes and still didn't get my order but got charged. Better refund within 24h, complained to the contact number and was told retraining but no one will get back to you. Avoid this shabby establishment at all costs.
173 Opinions
Some of the reviews on here seem a little unfair. We have been ordering from China Palace for 34 years, since 1990 (I live opposite) and have never seen or heard any bad reports about the place, only very good recommendations. Everything we have ordered, quite a wide range of dishes, has been spot on. The food is tasteful, piping hot and huge portions and the place is very clean. I have however, noticed that since the previous owners have changed hands, it doesn't get mad busy like it once did. The previous staff like Sue (many years ago) and Peng, pre pandemic, were very quick, jovial and made the place what it was. Since then, the staff has fluctuated some-what and this does have a hand in un-nerving some people. You cannot expect food to taste EXACTLY the same when made by two different people, no matter how rigid you stick to a recipe and if you do, you are being unrealistic. I have noticed that the food is slightly different in the last 4 years. It is a little disappointing when you've been used to what you like but it isn't that much different that it would stop me going altogether. People are entitled to their opinion but its worth speaking with management to try to work through a problem than rocking the whole boat at a tough time in the food industry when businesses are struggling to train new chefs and staff and keep up a valuable reputation in a long established place as this (50 odd years). I haven't been going to takeaways very much for my own reasons but I'm glad I chose to ignore the off putting bad reviews on here tonight and just try it for myself, because as always, though a little different, not much, the food tasted good, was piping hot and generous portions enough to feed 3 and I could have never ordered from here again and missed out. If you had a business, wouldn't you rather have folk speak directly to you and give you the chance to correct things than putting you out of business completely. Once a reputation is put on shaky ground or ruined .... It's very hard or unlikely to recover. It costs nothing to be fair and kind and goes a long way to keeping communities thriving.