Burger King in South Kesteven

It was nice before last months all staff was nice recently some staff rude staff not thinking to customer care who shut some businesses already due to customer service behaviour

Feeling hungry and Greggs shut and Costa virtually sold out of food I decided on burger king. I simply had onion rings, chicken nuggets and fries. The onion rings and chicken nuggets were so overcooked they were really chewy to eat. The fries were sitting already cooked but clearly not being kept warm so wete almost cold. Considering what I ordered should be quick and simple this was not the case and absolutely awful food. If I stop at these services again ill prefer to stay hungry than eat here.

Awful, rude service. One self-order terminal was dead. 2 others couldn’t work the 2nd, so I went to the “order” desk, with tills and card readers. Was told to go away and “not company policy” to order there. I asked if he can place an order. “I don’t know how” was his answer and he directed me back to the awkward self service. We went to McDonald’s next door, where the staff know how to use the tills.

Right at the back of the service the food was just the same as any other. The order was correct and served reasonably quickly. The young lady on the counter was knowledgeable about the range and possibilities.

The website says that the North Muskham branch is open until 8 pm, but when I called today, at 7:15 pm, it was closed. What an earth are you doing? I shan’t make that mistake again. There are plenty of other eating houses nearby.

cheerless, unsmiling, lackadaisical staff, lukewarm plant-burger, at a price for which McDonalds would've included fries and a drink, the place was almost deserted, no wonder Burger King are their poor relation

Absolutely awful. The burger was cold and wasn’t inside the bun, the drink tasted completely off. Your better off having frozen food from the fridge

A1 services branch: The coffee was appalling - undrinkable. Unfortunate for a services branch where people may be needing refreshment on lo g journeys. One of the members of staff was definitely a stoner.

We thought we would pop in for some chips to break up our journey. Only one of the order screens was working, so we waited to place an order, not a complicated one, just 4 portions of fries and some onion rings. We then proceeded to wait for over 30 minutes while the guy serving took order after order on the till, and the people in the back continued to pile up food under the heat lamps that he didn’t give out because he was too busy taking more orders. In the end, hungry and frustrated, having seen nobody actually succeed in receiving an order, and while the guy serving was telling the people piling up the food under the lamps that there was too much there and he couldn’t tell what was what, we gave up, asked for our money back, and bought chocolate from the shop instead. All in all a massively disappointing visit, a huge waste of time, and we won’t be going back.

My husband left his phone and cards here yesterday. He rang his number when he arrived home and a member of staff called Harry answered the call. Such a relief to know his phone was safe. I drove down from Doncaster to collect it and Harry was really helpful and kind. It was a hot day and he gave me a drink. It was really appreciated. Thank you

My Lad bought a Burger it was stone cold dried up he complained they sent a voucher for another one free, Yesterday he picked up his free Burger and thought he was going to die last night after eating it, He was horrendously ill his vomit smelt like Death.........September 27. 2021.......

This is the one next to KFC not the one near the A1. Went in because of the Eat Out to Help Out offer. Very disappointing. Dry bun ruined the burger (this is a Burger King issue and has been a problem the last 3 times I have visited different BK's),. They didn't have large cups so they decided it would be a good idea to serve a regular but with no ice. For some reason they use the airport and motorway prices even though it's in town. Would have been £8.16 for one large meal, which is a rip off for the quality on offer (felt expensive at half price!). McDonald's isn't far away and is a far better option.

If you’ve stopped here off the A1 for food, don’t eat here unless you want to add a lot of time to your journey. Not even busy at the moment and it took 15 mins to get my food. One person serving at the counter and I’ve seen statues move faster. One star only for the fact the food is hot.

Absolutely shocking management (Jane) she is a childish pathetic Excuse of a manager enough said will never be going again the one at the bottom of Springfield road Grantham is so much better

Stopped on a journey for a quick break and snack. Easy access from the A1. The building does not look like it has had any investment for years - very poor. Has a couple of burgers and a cup of tea. Reasonable service from the staff, and burgers ok. Poor seating area, not that tidy so we did not hang around for long. Main issue is that the faculties really needs some investment, as really below par for services these days.

Stopped off here for some sustenance - never again. Service poor, food not attractive, prices extortionate (only BK I have come across that charge you for BBQ sauce) and a dismal excuse for Motorway services. Only positive was the regular floor sweeping.

Served on a damp tray the burger was soggy and chips lukewarmWe ordered and paid for 2 meals but one of the drinks was unavailable my partner didn't want any of the alternatives. I say if a machine is not working or something is unavailable the staff should know and tell you in advance. THIS DID NOT HAPPEN. I AM NOT IMPRESSED!!

Note this is the new burger king.Good fast food very clean and extremely polite staff.Chilfs meal,burger chips for wife and two lovely coffees 7pound, excellent, recommended

The manager, Jack Elliot, who served us, was really nice and polite. Great customer service, great attitude. The restaurant was clean and tidy, has been every time we’ve been in the past too. The cups were a bit less than full but I couldn’t finish my burger it was that big. It was nice to have some friendly, upbeat customer service in Grantham.

We stopped here hoping to have a Burger King meal but left after realising how the place was in total chaos. Understaffed to say the least. Queues were embarrassingly huge and the wait time for food unacceptable. Staff were pleasant but they simply couldn't cope and the tills were cash only. The rest of the facility was filthy - and like something from the 1970s. Just dreadful. A family from France were passing through and suggested they had never seen such a bad roadside services. Really embarrassing.

Small outlet with small customer service. On entering the premises we immediately noticed the 'out of order' sign for the toilets, not good when two children needed to spend a penny. We proceeded to place our order and was told are order number would be called out when ready. Noticing that are order was about to be given to someone else, we kindly pointed out that it was ours. Sitting back down at the table we discovered one of are meals was missing, and the kids did not have toys with their kids meals, rectifying our missing meal which was fine we was then told there were no toys available, but could have ice creams as replacements. Just got the feeling that if we had not pointed this out nothing would have been said. Food was good, customer service very poor.

If you have the burger king App on your phone...don't bother at Gonerby....Of all the offers...they had one...6 nuggets....not a lot of use really...already write to burger king that their app us crap....and the staff....put it this way...if they were my staff....they're be sacked...couldn't give a toss about customer service

Friendly staff and app allowed me to save some money which is the reason for the two stars, overpriced and ridiculously tight with their drinks, unreal considering the price of it and they fill half the cup with ice.

Food always freshly cooked and hot, as you would expect because usually busy. However, waiting times tend to be long as always seem to be shot staffed. Also, more tables needed (and cleaned more frequently).

When we arrived we decided to sit in the car and eat the tables need a good clean.

Absolutely disgusting services with all seating filthy. Don’t bother stopping at Burger King here if your hungry.

food not very good, not tasty. not very clean, and needs a refit.staff not friendly.over all quality of all very poor.do not stop, keep driving.

Overpriced and of a poor quality even for fast food. Soggy buns, a minimal amount of limp salad and very small portion sizes - the adult meals came with the same sized portion of chips as the childs meal! The only thing we enjoyed about the meal was learning that in future for a quick fix fast food stop we would stick to McDonalds and KFC!

We decided to call for our tea on the way home from London,the food was at best edible,the drinks flat it wasn’t nice.On the plus side the staff were friendly !!!

Stopped here as my colleague needed the loo also decided to have a snack WRONG MOVE , Two burgers fries and cokes £21-70 and half the ingredients not available as they had run out also some drinks also not available this being in the middle of the week

My child gets dropped off the school bus at this service area. Due to the A1 being grid locked following an accident I was unable to meet her off the bus. The staff at Burger King Stuart and Matt allowed her to sit in the restaurant and provided her with a cold drink until I arrived. Very kind of you guys much appreciated. I know your establishment gets slated by other trip advisor customers, but you did us proud today in our hour of need.

Just bought a coffee and asked for a medium fries as was not prepared to pay 5:99 for a burger. The girl serving firstly scrutinised my scottish £10 note saying not sure if she could take it then insulted me with the portion of fries i was charged £1:79 for. I questioned the portion as it was in the small portion bag and there were approximately 12 chips in it! She told me

We had a rather depressing meal. The building and surrounding were very dated. Wait was not too long but the big whopper burger was squashed and not very good. Rather different to the picture above the tills. The Diet Coke was almost water . The only thing any good was the chips and there were not many. Just wanted to leave and get on with journey. Will be a long time before I succumb to desire for a burger meal again.

Arrived to a bit of a que with 3 members off staff on. They dealt with everyone efficiantly. We got...

Sort it out Burger King. You're a fast food establishment who's USP is that the food is ready when you...

We waited for nearly 5 minutes before anyone acknowledged we were waiting to order. My wife ordered a BLT wrap and the woman behind the till went out back to check if they had any, she then came out and looked at the menu twice (she went to sort the fries out in the middle of looking) and said that they don't do that as if we had just made it up. Once we managed to to sort the food out my wife asked for a hot chocolate but they were out of stock. I asked for a caramel latte to be told that they only do normal latte (the flavoured syrups were less than a foot from her hand). We cancelled our order and left.

Llegamos a las 9. 30 por la noche después de un largo viaje en coche. Mientras te sirven, otro miembro del público protestaba. Pedimos nuestra comida y sólo el cliente nuestro pedido era equivocado y cuando hablaba a un miembro del personal nos dijeron que no la orden. la comida parecía que aunque había sido arrojadas juntos. Servicio de atención al cliente era grosero y chocante. Yo les aconsejaría que evita este Burger King! !

Llamamos a los servicios de Grantham cuando viaja al sur por la A1. Decidimos ir a Burger King por algo de comida y bebida y estaba cerrado a las 10:15 del viernes! Los otros lugares para comer fuera, así que estaban llenos.

Awful, food was nothing like the picture of it, rolls were stale, staff were slack and couldnt care less,food was luke warm, coffee tasted burnt but was cold, and not much coffee, iv eaten at BKS all over , and for a fast burger they are usually ok, this was a quick stop on way to airport and was discusting and we won't step over the threshold of a BK again

No puedo pensar en ninguna situación que me hace pasar por aquí. La comida era horrible y el "instalaciones Ladies" eran asquerosas. De haber sido limpiado este año? Dudosa, la mitad estaban fuera de servicio y el resto estaban sucias.

stopped by on bank holiday Monday for a quick bite on long journey, was faced with appalling lack of service, a smile was beyond the girl serving! surely for a long weekend, more than one member of staff should be serving and one cooking. A coach full of kids came in behind us, so the queue was out the door! shocking service, shocking food, dirty tables, rubbish on floor and whole place stank,don't bother!!! not up to Burger King standards, am surprised they haven't closed it down...

Please don't eat here!!!! They didn't have enough staff to start with. There was no chicken left and they got our order totally wrong!!!! Wrong drinks, forgot the tea and no mayo, salad etc on the burger!!! And I counted 12 chips in my pack!!! As I said, please don't eat here!!!!

I always use Burger King, you pay a little extra but normally get a better fresher burger for your money, that was until yesterday, driving back from the north east and the family and I were hungry, we passed a Mc D's when I spotted the BK. My burger had one end of a tomato, a bit of lettise and two dried burgers, my son in law has two dried burgers with half a bit of crease and three bits of bacon about 3cm long. I wish I had the time to take it back and get my £32 back. Never stop here!!

We stopped off for a quick snack, mid-afternoon, on a long drive south. The place was deserted but for one other couple. The three members of staff were engrossed in conversation behind the counter. None acknowledged our presence while we weighed up the menu options. We quit and left.

I wouldn't normally write a review about a fast food restaurant as the experience should generally be fairly consistent across the individual chains, however........I should have had some inkling about what lay ahead when entering the southbound Moto Grantham North services, as they are dated and not the cleanest or welcoming services you will find, but the Burger King there managed to plumb unexpected depths.The main complaint was the cleanliness or lack of it. Dirty tables and window ledges full of discarded packaging, an absolutely filthy floor (and not just around the tables) and overflowing bins that could take no more rubbish. Asking both servers why it was in such a state, they replied that it had been very busy and they hadn't had time! I asked where the manager was..."somewhere in the back", was the response. When ordering the children's meals there were no other options other than fizzy drinks (Jamie Oliver eat your heart out) as the were awaiting a delivery of water etc, but I could go and buy drinks from the shop in the service area.Suffice to say I will not be going back!

Needed a break so crossed over to south bound TRAVEL LODGE. ( which is NOT the subject of this review). Both Little Chef and Burger King share the same building. Only enter if you wish for poor surroundings, dirty tables, chairs and floors. The BK food was below average. No one eating at the Little Chef. Grubby is an under statement. Tired, and out of date surroundings. Toilets (mens) dirty and the basins were disgusting. Hand dryer....only cold air. ADVISE......DRIVE ON

Thank you for a good meal for my guest who left to go home from my daughters wedding the next morning.Very friendly staff and even a 20% discount because stay at travelodge.

STAY AWAY FROM BURGER KING IN COLSTERWORTH, I decided to stop here as i had been travelling for awhile and needed a break i used the toilets which smelt and were in a very bad way, there was no hot water which i found awful. Walking in the dinning area the smell of the toliets followed in behind you. The main area was freezing cold so i made a simple comment of wow its cold im here and the till assistant said Yes i know im very sorry about it but our hot water and heating is down for two weeks. I asked why they were still Open and she replied with well thats what i would like to know. She pooped very cold was shaking and think Its wrong that she should have been working or the place being Open at all. However the service that she gave was very good she had a smile on her face and was very chatty. The food was hot but took awhile to be prepared as i noticed there were only two crew members working and no mangaer to be seen ?? Overall dont go there unless you have to i wont be going back any time soon

Services are the worst i have been too. The area for dining has a smell wafting from the toilets and isn't very pleasant when eating. On my visit the guy on the till thought it was acceptable that Onion rings were a replacement for fries. On telling him i asked for fries he said they had run out and it was Onion rings or nothing. I then said that i didn't want onion rings and rudely shouted back if they could put more chicken on to equal up. Very poor service for a large chain like Burger King and seems like it has been disowned with only 3 people working with large queues. I will not be visiting this service again and would not recommend unless you like slipping on black ice due to recent snow fall and no grit used!

Visited on our way to Harrogate.Yes, the service was slow!! Only one girl on till and only saw one guy cooking.My partner said his burger combo was ok.My chicken was pretty tasteless.Served the purpose though!

Avoid unless you need the bathroom.Only wanted a cup of tea but very rude Burgerking boy,said they had run out of hot drinks.No staff on another counter so went to Costa and joined long line where there was one very nice lady serving.Decided to grab a bottle of warm iced tea, pay and get out of THE most depressing So called SERVICES ever.Do not bother!

Having been working long hours I wanted to stop and have a quick and easy meal. I normally love Burger King but this has got to be the worst I have ever been to.There was a long queue because of there seemingly only being 1 person serving and 1 person cooking - hardly providing fast food on a Friday night. Once orders were placed customers had to wait until they were done and they were just being chucked on the counter.The bins were overflowing with rubbish.Think this BK/Franchise needs to be retrained in customer services

I normally enjoy Burger King, but this is nothing like normal and BK would be ashamed if they knew how bad this was. Do not bother going here.. If you want to know why, read on...We took the kids down here for a treat and it was nothing but a dissappointment. When we got there we waited in a line while the two young lads serving very slowly processed the two customers in front.When we got to the counter, I tried to order to be told in a rude and un-apologetic manner, "We're not doing burgers, you can have chicken." (Burger King?!). Given no time to think we had to change our order, not easy with two kids. I suggested to the lad that if they put up a sign people would know in advance to be told rudely, "Signs are not allowed. It's the rules." As I looked around at the many signs about the counter, I decided this was not worth talking about any more. The lad then continued to be awkward with us and I asked him if there was a manager I could speak with as the service was bad. He shouted back, "He wants to see a manager,' and then said she would come out shortly.When the food was ready they shouted to us that it was on the counter. My other half went to collect it and all the meals were just sat on the side. She asked if they might have a tray and the server tutted, fetched one from the other end of the counter and slammed it down without word. As she loaded the meals on and walked of two young male servers stood laughing at us while she sat down and we began to eat.The food was hot but had been put together without a care and was not up to usual BK standards.We finished our meals, and suprise, the manager was nowhere to be seen. My partner went back up to the counter and asked to speak with the manager again as we were not happy, to be told there was no manager now and she would be back in an hour and a half if we wanted to wait. Obviously we did not, so my partner asked who elso we could speak to to then be told, "Look on the website." Eventually we were handed a till receipt with a mobile number on and told to phone that - suprise again, no answer.To summarise - this Burger King did not sell burgers. Staff were completely rude and unhelpful and there is no manager (and signs are banned?!). Awful awful place, just don't bother with it as if you like BK, you will be let down by this disgrace to the name.

My burger was undercooked and bleeding. It collapsed when I unwrapped it. I then asked to speak to the manager who was very, very rude! I also heard the manager treating her colleagues poorly. DON'T GO!

I will start by saying that I would normally not bother reviewing a fast food outlet. But, we love Burger King...usually. My recent experience at Gonerby Moor just demanded some comments from me as it really disappointed the both of us. This particular Burger King is part of the A1 southbound service station at Grantham and is adjacent to the DownTown superstore.We arrived at around mid-day and the retaurant was fairly busy. We ordered a XL Bacon Double Cheese Burger meal and a classic Double Whopper meal. We had a little wait but that at least meant the food was going to be fresh. Staff seemed friendly enough. So, no complaints so far.The burgers didn't look like the pictures, they looked small and well - depressing. But more importantly neither had the usually Burger King taste. They just tasted like any cheese burgers you can get from a roadside van or late night fast-food outlet.Now, it could have just been an off day. The quality at any fast-food outlet can be a little variable. But, Burger King is not cheap. When I pay over £16 for couple of burger meals I expect to get something better for my money. I will eat BK again obviously but not at this outlet. I've given Gonerby Moor an Average score as I'm feeling generous.