Burger King in Kensington and Chelsea

I’m missing my chilli cheese bites 😭

food was not fresh, 2 mins away from my location and was really cold as if it was sitting for a while, whopper and chips …. even cola was not good (room temp) disappointed!!!!

selected the wrong address and I couldn’t get my food or a refund and now I have to pay for another meal so I can eat. Not okay.

Big company but they don't have toilet for customers 😂😂😂🚽🚽🚽😂🚽🚽🚽

All good, but they forgot to give BBQ sauce packets

Great place! Staff really nice c:

The sealant was all broken and the bag was open...i do have the pictures, i don't know if i should trust this food, I'm concern about its safety.

Rude staff who refused to help in an emergency. Dining area reeked of urine and mould. Location not even worthy of a star but sadly that is the lowest rating google allows

My delivery never arrived, it kept saying courier at restaurant, but it was never delivered!!!!!!

Delivered quickly and the food was still hot

This is the second time I’ve ordered and items are missing

Good fast service . Nice friendly staff . The loos are working but you have to ask . They are upstairs and the stairs are blocked! So you have to ask . Some say that it's not working, I think it's because they don't want to service it 😁 16/06/24 SORT IT OUR BURGER KING : They always have an issue with their toilets!! Depends who is working on the day . Some staff will let you use it and some will say it's not working or blocked !! It's been like this for a few years now !! SORT IT OUT BURGER KING 18/06/24 today the 'nicer shift' was working so the washrooms were miraculously in working order !! Let's see what tomorrow brings!! 8/7/24 had my usual larger whopper meal with fries and coke zero . Although entrance to the toilet was closed I was allowed to use it ! 27/07/24 - had the new melt . Deal from the app at £4.99 . Nice but burger was tiny! 20/08/24 - I had the large whopper meal . Looks like something is finally happening with the toilets ! Few years later they are getting their act together! I'm assuming! You can see in the pic my meal and in the background the cloth in the stairs! 01/09/24 - I actually did a take out, as toilets still not working and the place was too hot ! The AC wasn't on . Had a large whopper meal .

Delivery late, burger stone cold, disgusting. Never again!

Meal came in without fries and burger was cold

The Food was Hot and Tasty. Thank You!

The driver was so lovely. But the food itself tasted quite cheap, despite the price. I know fast food is not the greatest, but somewhere as long-running as Burger King, I would expect good quality food, fresh fries. The chips tasted like cheap oven chips and the cheese sauce was only on a couple fries. I should have cooked at home.

Very clean, well taken care of restaurant. Food is what you’d expect, but it was a pleasant experience.

Food was cold and missing items

The staff was very friendly to my surprise. The food was cleanly made with enough condiments and the burgers were really tasty The staff made sure the tables were clean at all times .

Not happy at all with the burger it was cold and pricey!!! Will never ordered again

I had a nice experience here. The service was exceptional, and the food was delicious. The staff was incredibly friendly and attentive. When my phone ran out of battery, one of the employees kindly offered to help me charge it, going above and beyond to make sure I was taken care of. Highly recommend this place—fantastic service and great food!

Brilliant service, great Burger King !

ordered double whoppers and were given singles but chose to be charged extra to upgrade

Bacon Caesar Angus had no bacon

wrong order arrived! waited longer than I should to receive someone's food!

Hi the rider said that the App was showing number 27 and my number door is 37, I checked my account and it is showing number 37 so I was lucky that I bumped into the rider at the lift and we both went to go collect it.

Good fast service and friendly staff.

missing one item! chicken nuggets 9 pieces!

The food was cold burgers and fries crushed

chips and drinks was not with the meal

Did not receive part of the order and refused refund.

Awesome food served very hot food

Bread cold, cheese wasn't melted and the burgers almost undercooked. It's not Burgers King

literally drove off with my food.

Poor food, very small serving of fries, no milkshakes, upstairs & toilets closed. Seemed more like a fake store than a proper Burger King. I shelled out £16 for myself alone & was left disappointed...

I ask driver to call me he deliver my order to wrong address

It was 1 am and my bus was expected in 6 minutes. I went to burger king and asked “can you make a burger in 2 minutes”. The cashier said “yes”. And as soon as I paid with my card and the card reader said “approved” he turned around and took a paper bag with my burger inside. I was utterly famished that night and I feel that they have saved me on the way home. Thank you so much. The service is astounding!

Driver was very polite and speedy. Food was nice and warm

This Burger King is horrible. I got served cold cheese fries. The guy handing me the food was rude, giving me a glare and throwing the fork on to my tray. I didn’t say or do anything to him. Then as I was sitting and eating, I noticed him glaring at me again. Maybe he didn’t want me there. I wish I could have a refund for the cold fries.

Great taste today and all good, but they forgot BBQ sauce packet

Amazing ,first time purchasing I loved it

Nice delivery driver good customer service 😀

What is this for kids. The way you take photos and write about it how can you send small buns im adults not kids atleast say its small you charge me 13 pounds for kids meal shame on you you are greedy and you wont grow your business if you keep con people like you did to me never order again

arrived cold, very disappointed

Not good quality no taste nothing very bad food

Cold and dry food, no drinks with the large bacon double cheese burger meals. Waste of money.

Everything was cold and my cheeseburger meal didn’t even come ? Appalling

Poor - we spent 35 quid on food and they served cold chips and burgers and when asked to change the food was no better - absolute disgrace

The Burguer was really small, very different from the other double cheeseburgers that I bought before at the same store :/

if you like cold food your love it

wrong food delivered returned back to driver refund not received

Food didn’t even arrive. Horrible service. No phone call at all or text to say he is outside.

Expensive, lukewarm essentially tasteless except the salad.

Turned up freezing cold and the cheese tasted like plastic it was unedable

missing salt and pepper no tissues

Order a burger 🍔 and fries . It was very cold the burger bun was cold and tough try calling your branch at earls Court.the fries was reheated.dump the whole meal in the bin .

paid for 2 meals and was sent 1

I bought double bacon many as meal, and I received 4 smalls chicken burgers and 2 larges fries from MacDonalds while my order was Burger King.

had a issue with a missing item but this issue was solved with efficiently thank you

The order came too late. The driver was unable to find the address. The order arrived completely cold and eatable.

Love just eat. Way better service than your competitors. Not had anything missing, late or cold. 👏

The driver came 40 min after pick up the order to the restaurant, he has gone to do another delivery (that was no highlight o the app) with my food that became cold and uneatable after I’ve spent 39 gbp the cold drink where under the hot food ridicoulis

The food was cold and no even one tissue, thanks .

Didn’t send the correct items - whopper missing. Their phone line was engaged. No way of getting in contact with them. All other items were cold. Really awful. Inedible.

Food came late. Ended up with cold fries and cold burger

Everything was packaged in 1 bag and was very quick

Food cold, 3x Large fries were more like 3x small fries.

2nd time I ordered, over an hour late, and the food was very cold this time.

It was cold and the coke was without gas. The juice for the kids meals looks like water. The burger was good despite it was cold.

My order didn’t arrive please refund me

Food was cold when it arrived and driver wasn't to pleasant when he dropped the food off either.

The chips were cold and not freshly made!

No bacon even tho' I paid for it? 😤

Food was cold driver kept changing delivery time it changed about 4 times worse experience ever.

Burger meat tasted bitter/ashy, like it was cooked on something that wasn't cleaned properly for awhile

My burger and chicken fries was cold from having the drinks sat on top of them .

driver was rude.the drink was not cold at all.

My food is stone cold because the driver clearly delivered elsewhere. My bag was completely soaked!

Didn’t receive my full order, only got a cold burger n sauce

Food was freezing cold and warm drinks

The food is cold and disgusting so I snot happy with your service I will put a complaint

Burger was so cold. Bun was very dry but the main thing was that it was a very cold burger.

Always missing items - terrible service

My burger was over cooked and it arrived cold.

The food was absolutely delicious, very clean and neat place. The food was also very hot. Must try bean burger.

Quick service and response, staff are also very good. Whopper and Chicken Royal absolutely taste excellent.

Missing plant based whopper meal only got the drink and also chicken nuggets and fries. Onion rings and fries were cold.

It's a dirty burger king. That's all

food was very cold , not happy at all

Food was stone cold not sure why as left the restaurant snd came straight here not far has to throw away

The food was Cold! Everything! The whopper, the cheesburger and the Fries The lettuce on the whopper was brown. Never again.

Order was incorrect: the burger was just two patties and bread...

Yet again, only some of the food arrived

Order was missing my loaded fries. This is the second time this has happened in a few weeks and is completely unacceptable and I will not be using BK again.

The patty is dry and not warm even if you eat it as soon as you receive it. Burger King will never be served in the UK again.

Forgot my vegan bacon from my vegan whopper

I had to throw away the Bacon double cheese burger, the patties were disgusting.

Taste a bit different today the double bacon cheeseburger

The driver was very polite and professional

Pre ordered my meal at 16.15pm to be delivered at 8pm. My meal was delivered at 21.03. The food delivered was cold. I had to reheat it in the microwave and the chips were soggy and the burger tasted awful. Not happy at all.