Big Easy in Kensington and Chelsea

Not great 'service' at all when ordering online. No salt, or pepper for cold, old, dry chips. No basic ketchup or mayo thrown in. No napkins. No straw for the thick milkshake. Made the meal extremely inconvenient for a delivery, as I had to procure the missing items. Shrimp and lobster burger and milkshake (when I actually managed to drink it) had good flavours.

Ordered online and the brisket was missing the food was stone cold it’s a hit a miss because I ordered the other day and everything was spot on but yesterday you guys tried to violate by giving inedible food. Sadly I won’t be visiting any more big easy restaurants going forward as u made me waste my time and had to cook dinner

I went expecting a nice dinner with friends. The atmosphere was terrible with ugly unfinished interior and musicians playing too loud. Food was overpriced and mediocre at best and some of the friends I went with felt ill straight after and the next day. When I asked for a refund the next day because of the illness feelings they ignored. DO NOT COME HERE.

Stopped in as this was advertised as a margarita bar! My favorite. Drink was excellent. Had poppers with some nacho chips thrown in. Sauces were excellent. Poppers were perfect. And our server Mo was fantastic!

We booked a table of 15 for our brothers wake and Saed, the other gentleman and team were excellent - food was plentiful and fresh. Service was great and we were checked on to make sure we were ok throughout (but not annoyingly) The cocktails went down well and the food platters had something for everyone. It was our first visit and won’t be our last. Thank you all for making our brother’s birthday and wake a special day for us all.

Reservamos una mesa de 15 para nuestros hermanos despertar y Saed, el otro caballero y el equipo eran excelentes - la comida era abundante y fresca. El servicio era genial y nos revisaron para asegurarnos de que estábamos bien durante todo (pero no molesto). Los cócteles cayeron bien y los platos de comida tenían algo para todos. Fue nuestra primera visita y no será la última. Gracias a todos por hacer el cumpleaños de nuestro hermano y despertar un día especial para todos nosotros.

Good made me and my party feel violently ill, the worst place in London by far

Food tasted like cardboard, waste of 45 quid for a few crums :(

Food made me feel ill and tummy hurts and so expensive, no bang for you buck

Food was great and the service was very lovely. They were very attentive and paid attention was great.

Always a great stop when on the King's Road...especially when you get their express lunch menu. Kushum served us today and was awesome!

Love the place the dark and stormy are to die for here what a drink and very tasty burgers and chips like the the bar and seating is parted

We were served by Kushum. Excellent service and food.

Tuve un buen tiempo aquí con un amigo que estaba mucho más dispuesto a probarlo - rollos de langosta y alcohol - pero por el precio me pareció que era un poco demasiado casual como una experiencia. El servicio de mesa estaba entrecortado, tuvimos una nueva persona a nuestra mesa cada vez - al menos cinco servidores diferentes ya sea tomando pedidos o trayendo comida y cubiertos y bebidas, así que era difícil sentirse seguro en el lugar. La comida era excelente si un poco de precio y la espera para tener nuestra orden o bebidas tomadas fue lo suficientemente largo para que me sintiera cómodo dejando para otra opción, pero un servidor vino justo antes de entonces. Podría volver y pedir algo más para ver lo que siento acerca de este restaurante, ya que siento que un domingo perezoso por la tarde podría no ser la mejor representación de la experiencia completa.

Primera vez aquí Afortunadamente logró encontrar una mesa al aire libre en esta soleada tarde de martes ( alrededor de las 15 : 00 ) Disfrutando de nuestra sidra de fresas El servicio es bueno Sin duda volveremos a visitar para probar la famosa boca regando hamburguesa

As I've explained to numerous staff over the years (this time it was Manik, the manager), I first brought my son and daughter to the Big Easy when they were still at primary school and they used to be given crayons to draw on the brown paper tablecloths you then had (they are now 39 and 36 years of age!). The friendliness of the staff, the music which helps create a comfortable, enjoyable atmosphere and, above all, the delicious, plentiful food is still apparent over 30 years on and I'm now bringing my daughter with her children/my Grandchildren to let the next generation enjoy what I've enjoyed all these years. This time, the previously mentioned Manik ensured we were well looked after and nothing was too much trouble for him and his wonderful, friendly staff. I will continue to come to enjoy myself at the Big Easy, who knows in future years with my Great Grandchildren!!

It was my birthday yesterday and mothers Day as well. It was a lovely restaurant to be for the celebrations🍾🍸🦀🦞

Always a good vibe here, friendly and welcoming staff, and the menu choices are excellent. My sirloin and jumbo shrimp were hit and miss, with the steak being perfect, but the shrimp was a little mushy and all the char flavour on the inedible shell. I can't recommend the calamari, as it's was so small, over-battered, and unfortunately completely flavourless. To me, it feels as though the seafood could be fresher and cooked with more care and seasoning, but otherwise, a decent lunch at a reasonable price for the quantity.

I was at the pub yesterday evening and accidentally left my bag at the table. When I realized it, I went back to retrieve it , the stuff from the pub found my bag but my AirPods and another device were stolen from them . My AirPods' location is showing inside the pub, but they are refusing to return them!!! Take care not to forget something because they will not given to you.

It was very busy as it was St Patrick’s day. The chef and waiter were so lovely and gave us take away bag the unlimited bbq was really unlimited

Looove the brisket and oversized margaritas

La comida estaba bien. Facturación no. La oferta era 2 - 1 para el almuerzo. Pedí del menú del almuerzo, así que no hay confusión allí. La factura debería haber sido de 11 libras. ¡Entró a 40 libras! Luego pedí que se revisara y se redujo a £ 20. ¡Me fui sin pensar y me di cuenta de que debería haber sido de 11 libras! Mi culpa y no podía molestarme en volver ya que no guardaba mis recibos.

Bad experience with no delivery ! - we ordered at 5.30 pm, estimated delivery was moving from 6.30 to 6.50 to 7.20 to 7.40 and then bang - 'your order has been cancelled'. Just like that! - we were so much looking forward to this particular food, and getting very hungry. And to be dropped like this???

I have had better, not impressed, dry.

Moh was a most fantastic host; extremely friendly and helpful. The food was delicious and great value for money. The atmosphere was terrific. I will recommend this restaurant to everyone.

I went for dinner on international women’s Day and had a fantastic meal. The manager was excellent and the staff were very helpful. Very good atmosphere thank you Claire.

Great place for a gathering. The service from everyone is amazing. I will be there again.

Great food, great service. Many thanks to Moh.

Quería compartir mi reciente experiencia gastronómica. Era mi primera vez en su restaurante, y fue una sorpresa de mi familia por mi cumpleaños. Realmente disfruté del ambiente relajado, y estoy contento de que mi familia eligió este lugar en lugar de una opción más cara en la ciudad con comida menos satisfactoria. Desafortunadamente, encontré una experiencia negativa con el miembro del equipo de la casa, Moh. Teníamos una reserva original para 7 : 30 pm, pero mi esposa lo cambió a 8: 00 pm para tener en cuenta el tráfico potencial. Llegamos temprano a las 7: 15 pm y logró encontrar un lugar de estacionamiento justo afuera. Cuando entramos en el restaurante, esperábamos volver a nuestra hora de reserva original. Sin embargo, Moh respondió abruptamente y nos dijo que volviéramos a las 8 : 00 pm, mostrando poca empatía. A pesar de esta experiencia, todo cambió debido a los excelentes servicios brindados por “George” y su equipo que nos brindaron un servicio impecable, y nos guiaron con comida en el menú. Fue un servicio completo y opuesto recibido de Moh. Como alguien que trabaja en la industria de la hospitalidad, creo que esta situación podría haberse manejado de manera más diplomática, tal vez explicando cortésmente que el restaurante estaba lleno y no podía atender la solicitud. A pesar de esto, espero volver a visitarlo y espero una interacción más positiva en el futuro. “Gran comida” y un excelente servicio de los camareros y el gerente “George”. ¡Gracias!

Restaurant quite small so can be a little cramped between tables but the food is amazing and the servers really helpful. Not cheap but you roll away from the table stuffed

Moh is fabulous! We had the best bottomless brunch ever - drinks were super quick and the service was brilliant!

I had an outstanding dining experience at big easy kings road , thanks to the exceptional service from our waiter Moh and Collague O. He was friendly attentive and made excellent recommendations, ensuring a seamless and enjoyable meal. The food was good, but the warm and professional service truly made the experience special. I highly recommend this restaurant and will definitely be returning due to the service specifically!

had a great experience! Moh was a helpful and kind. With his warm welcome and friendly banter. I will definitely be returning!

Good food friendly and prompt service, our server Moh was nice and helpful.

Lovely food and great service from Moh, thank you!

The atmosphere is very relaxed. Moh was very polite, friendly and respectful. He ensured that we were treated well, the food was exactly what we wanted.serve with smiles and satisfaction. We would definitely recommend him.

Great Food, Great Atmosphere and Great Service from Moh! Thanks The Big Easy ♥️

Great food, excellent service by Moh, made our first time experience memorable. Will definitely be back

Moh was extremely friendly and accommodating. Great attitude and fun person to speak to.

We have been to Chelsea Big Easy before and really enjoyed it but last night we came away really disappointed. There seemed to be a chaotic energy around the pass and kitchen and a never ending queue of helmets waiting for online collections meant we had to wait too long for our starters and then the mains. I felt that the kitchen had been overwhelmed by online orders at the expense of customers actually at tables, we felt overlooked which for the price of the food is unacceptable. The calamare wasn't very nice at all and the rest of the meal was ok but soured by the long waiting. The waiting staff are always really good there and it was not their fault, but you just can't charge those prices for deep fried food in an atmosphere of chaos.

Went for a birthday meal, recieved a nice warm welcome from a male staff member. Food was absolutely amazing. I'm new to steak and the waiter advised me how to have my steak cooked and let me tell you it taste amazing🤤🤤🤤I told them it was my partners birthday and they brought out ice cream and sang happy birthday....even the kitchen staff got involved and where banging pans which really made my partners day. It was such a great touch to the meal. I would definitely be returning.

What a wonderful.littoe.place to eat there was live music playing whilst we ate, food was very good, staff were amazing Moh was very good always asking how the food was and if we were okay thank you Moh for a great service

Great to be back in the big easy after 25 years! Standout was the atmosphere and the service Manger was so kind to the kids (very professional) and - I didn’t know - it’s free for them in February.

Moh and oouu served us, fantastic service!! Great customer service skills will definitely be back again. Had a great time

I really enjoyed the food. Good value for money imho. The only thing I would suggest is to cook/barbecue ribs longers as they came not so well done.

The service was exceptional and very friendly. Particularly Mo

Lovely lunch at the Big Easy. Delicious food and friendly service. Special thanks to Mo and Eva!!

The food was really tasty and Mo was great, friendly and helpful. Nice place.

Really would not recommend this branch of the big easy, it is very small, no music and zero atmosphere. But the worst part was the service, we booked the bottomless brunch and literally had to ask over and over and over again to try and get served. We spent half the bottomless brunch sat there with no drinks. Completely not worth the money

3rd time here. Food was excellent. Delicious, moreish, but satisfying. I'm not a take pictures of my meals person, but believe me its worth it. Visit for Valentine day meal. New staff after 3-4 years but service always excellent. Mo, the new manager an awesome guy, Coby and Albert very hospital, professional and friendly table service, made us feel very at home. Raciel gave us a warm reception as we entered with her great smile and pleasant demeanor. I Would definitely eat there more often if I could.

Excellent service by the new manager!

Horrible experience, ordered the beef Brisket and Shrimp burger, the Brisket was cold and the quality of the meat terrible. Possibly microwaved. The shrimps were burnt, coleslaw was poor, when we complained the restaurant did refund only £22 and we still spent £60 for the horrible food, would not return there as the restaurant did not even offer an apology, the waiter was nice enough and pleasant to deal with. But surely nothing less than full refund minus drinks was the solution considering 80% of the food went back

Very good food , Very nice service, Our Waiter Mo was very good and friendly

Excellent food and service was amazing! Great atmosphere too. Definitely recommend coming here. George is a fantastic person and we really appreciate how he accommodated us and his service was perfect. We'll be back!

This spot has delicious food, inventive cocktails and the nicest waiting staff members. Mo and Hiro, in particular, have the positivity to turn a frown upside down. I’d recommend the slushie cocktails which were fun to sip along with a burger or a sandwich.

Excellent food and great drinks! MO is a legend!

This spot has delicious food, inventive cocktails and the nicest waiting staff members. Mo, in particular, has the positivity to turn a frown upside down. I’d recommend the slushie cocktails which were fun to sip along with a burger or a sandwich.

I went to the big easy in Chelsea and I had a lovely time the staff were nice and accommodating. George was so friendly and gave the best service with a smile. Mo was attentive and kept me in the loop of when the table will be ready. I had a special Valentine’s Day with my partner I will be back soon :)

All the staff were lovely, very attentive and provided a wonderful experience. Shout out to the manager Mo, he was awesome!

We had a lovely meal. Food was good and tasted fr sh. Servers were wonderful. Amazing value for money. Loved it and will certainly be back

Service great, ambiance lovely but the lobster shrimp roll had no lobster! Still worth the money but they should just call it shrimp roll. Trust me, I looked for the slightest piece of lobster as I searched inside the roll with my fork, but alas none could be found :(

Absolutely loved it, great place and lighting and great food it was all so delicious and Mo the manager was so friendly, really recommend and excited to come back for the live music downstairs

The staff member that took care of us, Mo, was outstanding. He even invented a new shot which needs to be added to the menu and I suggest the name Mo's Easy shot.

Great afternoon in The Big Easy. Mo made a fantastic shot, called Mo's Easy Shot. Lots of fun!

Mo’s hospitality was amazing, was quick and polite and a very understanding person (deserves a raise) he also invented a shot that we call the “ Mo’s Easy Shot” and we loved it. Top marks for this man

Food was average . The lobster was not fresh and I felt sick the day after :(

Had a great experience with friends. The food was amazing, the atmosphere and music made me want to stay for a good few hours. And the service was top level, quick and friendly with a smile, our server Mo was especially great!

Amazing experience, live music, fantastic food and staff very attentive.

Had an amazing experience here. The food was amazing and vibes were excellent. Thanks to Eva and George for the amazing hospitality.

Had an amazing meal, brilliant service from Mo, great evening.

We have been here many times and as usual we had a wonderful meal. Service from Mo was as good as it gets. Definitely highly recommended!

Yummy food that catered for my whole family. Friendly staff and clean venue. Didn't have to wait long for food but did have an extremely long wait for plates to be cleared and to pay the bill. Was a great experience and will definitely return again.

The food was amazing as always however we had to pay for everything separately meaning there were no meals you had to pay for the sides and sauces separately which was very confusing and wasn’t explained to us fully. We went for my partners birthday and mentioned that to staff when booking and this was the only place we went to the whole weekend where she didn’t get anything for her birthday which is fine as we didn’t expect anything for free but a happy birthday wouldn’t have gone a miss. The food however came and was as expected, delicious. Then the bill came which was a lot more than we paid at the Canary Wharf branch by around £25 which was surprising as the Canary Wharf in my opinion is a better venue. That price didn’t include the service charge which was sneakily added too. Overall, it was a lovely experience and lovely food.

Amazing food. Table for 5 was very cramped in terms of space to move, but the food was gorgeous. Everything devoured. Not the cheapest night out, but the quality was good

I was in London for a few days and my friend recommended this place. I was at dinner, and the food and the waiter were excellent.

Lobster was not very fresh , and it was a bit cold .service was ok .

The expected time just get getting longer and longer

Starters were great, nachos and wings. Two out of three meals were good, third meal was awful. Staff a bit miserable to be honest. It was very quiet so they weren't stressed or rushed off their feet. I think it was the manager that was the mist miserable, he was the most miserable so probably that's why the other staff were. Imagine a long shift with a guy that can't smile or even look happy and is customer facing. Been going to Big Easy about 30 years. Not planning on returning after tonight.

Excellent pub near home, very good burgers, I recommend the truffle fries, excellent environment and trained staff, recommended for having a nice evening

Wonderful service and absolutely delicious food. Our 2nd visit in Big Easy. Voodoo shrimp and lobster are just out of this world!!

Super experience , great value for express lunch menu

A welcoming and informal pub, ideal for an evening with friends. Friendly service and great value for money. Perfect for spending time in a relaxed and pleasant way.

Great place. Would be a full 5 star i the meat were cooked perfect. But it was very good anyway.

We visited yesterday for some pre match dinner. It was our first time in big easy. Didn’t realise how busy the place is. We did not have any bookings but the staff accommodated us. Food was absolutely delicious and staff were so friendly. Will definitely be back :)

We’ve been to Big Easy a few times over the years and really enjoyed it, but this time was a real disappointment. The food wasn’t very hot and we didn’t have the right cutlery, so it just got colder whilst we waited for someone to go and find the crackers for the lobster. It wasn’t busy at all and yet a drink was left for so long that we collected it ourselves. If you want to go to Big Easy, go to the Covent Garden one, give this one a miss.

Gooooood decentttttt fooooodddd really enjoyed it would come againnnnnnnn

Our order was wrong twice, firstly the brought the wrong meal for my daughter, who then has to wait for the correct food but by this time her chips were cold. Then one of my wife's dishes didn't come, we informed the staff but it took so long that we asked them to cancel it. I order a burger which was the same size at the kids meal but £13 more. We informed the staff about the issues we'd experienced but no resolution was offered. Overall very disappointing, slow service and average food.

Been here a few times now. Good and cocktails were on point and great live music 

Great atmosphere, friendly staff and the chicken sandwich was very tender.

It was another nice evening. We’re here 2-3 times a year, this time 3 persons for a birthday celebration. At the end of the evening 2 from the staff came with an icecream with a candle and sang happy birthday. Very nice, very nice. Only two bad things: I never had any dip (ketchup/chili) for my fries, and the music (not live) was rather loud the first 5-10 minutes. But as written: another nice evening. Will we be back? Yes!

Can't say more than bloody fantastic! Great chatty and friendly plus sooo helpful staff! What more?

Waiter was rude service was slow food portions was small for the prices you pay

Had food delivered so can’t comment on the service and atmosphere. We had chicken tenders which were amazing and the sauces were all great. The mac’n’cheese was good and so were the chips. The jalapeños poppers were amazing. But the smoked brisket and pulled pork was not eaten, it was so so Smokey, like it tasted like eating a cigarette, it’s as if it was cooked then put in a container full of smoke, it definitely wasn’t smoked gently over 8-12 hours and that was dearer than any other item. Real shame. But the chicken was brilliant

Lovely evening as usual. I’ve visited the Chelsea branch a number of times now and it’s become my regular spot with friends and my family. I recently visited the Covent Garden branch with a few friends and it was AWFUL. And that’s being kind. Chelsea is a completely different restaurant. DO NOT visit any of the other branches, just go to Chelsea instead. The staff are always lovely and so welcoming. The host always accommodates us wherever we wish despite always coming during peak times on a weekend. The waiters are always there for everything you need and the food is always up to standard.

Friendly staff, good portions , clean , good service

Good food served in a timely manner Toilets have a lot to be desired !!!! Need updating

Always a pleasure to visit this big easy in Chelsea

Polite service, friendly helpful food came hot nothing was missing what we ordered

Fantastic service and ambience, very friendly and professional

I've visited the Big Easy a few times over the past decade or so and it's always a reliable spot with good food, value for money, etc. However this Saturday the service was absolutely appalling. It was not that the staff were poor, it was that there were only 2 staff working front of house, including the manager. So there was only one person working the entire restaurant. Hopefully this is just a one-off, as otherwise, everything was great.