Burger and Lobster at Harvey Nichols in Kensington and Chelsea

I have never been so insulted by waiting staff. My son and I reserved a table, and arrived on time. We were told on arrival that we were benne’s, but we’re not given a reason at an explanation. When we asked why they literally laughed in our faces. Would definitely not eat here again, yet all of the other restaurants have always been great. This branch definitely needs to look at their staff, and learn them some manners

A break in the department store to eat that isn't worth it. Famous sandwich doesn't taste as good as you'd expect and isn't worth the stop

Buon ristorante all’ultimo piano di un lussuoso grande magazzino a Knightsbridge. Piatti super abbondanti e di buona qualità. Servizio velocissimo con giovani ragazze molto gentili. Ambiente piacevole. Conto “normale” per essere a Londra.

Food very good. Lobster roll was terrific. Raw oysters too! A very nice lunch. Large portions. Good cocktails. A little pricy but worth it! A reservation is helpful. Got there early when they opened. You have to stand in line and in front of host or she will seat whoever is there first, regardless of reservation time. We had checked in a few minutes early and she seemed to "forget us" and proceed to seat everyone else in line first. Our only negative part. Our waiter was top notch and food like I said was great!

Went there after a couple of years, tasteless, overcooked , small quantities was our experience of different orders on the menu. Waste of money

Horrible service, never been treated this badly. Waited for half an hour to order. Waiters were very rude and didn’t even apologise

Would have given five, but having three children, their menu was VERY limited. Food was great. Experience was great, given its a department store. Service at the start was brilliant. Our first table was not to our liking, but the host was more than accommodating to find us another, which included a move. Our waiter was fine, but we did seem to get overlooked for perhaps others who were perceived to have deeper pockets. We didn’t hold back, but their loss. Would certainly recommend.

Service was good but the food was awful, 3 out of 4 of us had the lobster Berger combo. Never seen a smaller lobster. It was overcooked dry and tasteless. The meal was way overpriced and the quality was terrible.

nice interior, fast booking, seating and serving. to the point. it was possible to give us a little attention during the meal. both burgers and lobster: very good, espacially the burger. the seating was bad though. extremely noisy, most of it produced by the staff. and why so chilly? A bit on the expensive side, but the food was very close to a 5-rating.

Loved it! I am a big fan of lobster, we were a party of 5 having a late lunch. 3 of us ordered a lobster roll, and its to die for, plump delicious lobster meat in the roll, came with a buttery sauce that was great and instead of fries we ordered greens, which came in a very small cup so definitely not a place to order a salad haha. One of us had a whole lobster and loved it. Truffle fries for the table was definitely worth it. Service was excellent. Prices were up there but not obscene. I would visit again if I happened to be near one of their locations in London.

God mat och trevlig service. Jag går hit mest för deras lobster roll, som tyvärr var lite vattnig denna gång. I övrigt topp ☺️

Panino spaziale. Prezzi alti ma conformi alla zona centrale di Londra. Servizio accogliente e locale molto carino. Buonissimo il panino e le patate fritte

The music was very loud which isn't pleasant and it was frisky in the restaurant, I had to put my sweat on. When I asked for water the waitress only gave me a glass of water, so I ended up taking my bottle from my bag. I had a wagyu burger with a mock tail, the burger was good but not amazing also a bit cold

Delicious food, efficient service, and great vibes. Shout out to Mario for his attentiveness throughout our meal as well as food and drink recommendations!

Great experience. Lively and full of fun. Food was great and atmosphere to match. Service excellent (thank you Charles) and was friendly and respectful without some half brained idiot calling you 'mate'! Try the lobster crocettes for a starter. Oh baby!

A great place for lobster lovers. Always oder a whole big lobster. It comes with French fries and a fresh salad. Always very good, but messy to eat, cause you gave to work a lot. They also gaveburgers and lobster sandwiches. We didn't try those,...

My husband and I love this restaurant. We usually get the platter for 2 with a bit of everything on and it’s delicious! Always had a great experience with great service.

My enjoyment of their lobster cocktail spoilt by an unsuitable tall stem Martini styled container/dish making eating it ridiculously challenging. I found cutting the prawns and eating the salad extremely difficult without spilling the food all over the table and my shirt.

The best lobster I've had in my life. We ordered classic full lobster, which was served grilled, along with French fries, salad & chilli butter dip. Loved every bit. Will surely visit again & order the same

It is no longer the restaurant it once was. Portions are smaller (especially for the lobster roll), and the small salad offered is no longer there. The restaurant was relatively empty, but service was slow. Prices have risen. And... instead of sugar, they take you...

Love this place! Great value, fresh food, attentive, friendly swrvice. Grdat cocktails. Already planninh on going back within the next couple of weeks.

Happy to revisit soon. Really good informal atmosphere. Delicious ice cream! Food options rather limited but the club sandwich, chicken skews and chips were tasty! Very good service by all members of staff. Special thanks to Valentina. It was a pleasure to talk with you.

This was my 3rd visit in the last few years - stopped in on layovers through London. It's just what the name says - Burger and Lobster. There are possibly better burgers or lobster to be had - but this is great casual spot to...

Not very busy , so service was excellent , roast salmon and beef cheeks were delightful !! Ambience always a. It lacking here as it’s part of the 5th floor shopping with the food hall next door but it was fine .

It was great food came out quickly- as it was a lunch date ! The staff were pleasant and really nice. We enjoyed it! Would recommend

We were given a £50 voucher for Christmas as my daughter raves about this place… and to me it was a bit meh. The setting is nice, although still a bit cheap canteen like, it was 45 mins to get served (other tables around arrived...

Food was lovely but I thought i would have got a bottle of coke not a can, I would recommend the lobster croquettes as they were totally divine

This is always our go to lunch spot when in London ( which is often) The food is always good, infact you want to lick the plate after your meal. This time we had oysters to start however I was a little dissapointed as they...

I must start with the low score is not due to the food, it was lovely and we could not fault it. The service was the issue there was none basically !!! We were sat down and told firmly we had an hour and a...

As usual I took the lobster roll with French fries. The restaurant was packed but the service was efficient and friendly which is greatly appreciated. All the various dishes that I tried at this place every time I come are great. So, I will come...

Amazon lobster rolls, if you love lobster then please try the lobster rolls …. Simply amazing and the buttery sauce to dip yummy … I can’t wait to visit again, I work local and visit when I can… yes it’s a little expensive but it’s...

I love the lobsters rolls - served with a lemon & garlic butter sauce in its signature toasted brioche roll!!! I will definitely pay a visit again!

We went to the Burger and Lobster at Harvey Nichols after a long couple of hours taking in this year’s fall and winter fashion … B&L is one of those “no frills” places where people go knowing exactly what to expect. A most pleasant experience...

Difficult to find! Websit and when booking on line does not tell you it’s inside a department store! Let alone on the 5th floor! We expected it to be as lovely as your Mayfair branch ground lever and maybe sit outside! When we did eventually...

Maintre d’ understands service! We had a marvelous meal and fine service from our waitress as well but the man in charge made us feel welcome, accommodated requests relating to the heaters, and found a spot for my friend’s walker. I will be back. Soon.

We shared 2 quick snack and 2 starters for lunch, they were all good sizes and delicious. Tempura was crunchy and watermelon salad was very refreshing. It was sunny but shaded in terrace. Great atmosphere for lunch date.

Very nice environment. The food was good quality lunchtime fare and the service was pleasant - if a bit slow. Not cheap - but then it is HN...

Really really disappointed in this place. Came here for my birthday lunch after having it recommended by a friend. We had come down from Bristol for the day to celebrate. From the moment we arrived it was awful. There was about 10 staff standing around...

The lobster roll was nicely done. The lobster chunks is really fresh and juicy. They even have a larger size lobster when we visited cost us about 44 pounds. Don’t hesitate to order it - it’s worth. Would highly recommend.

A really nasty experience here Had a table booked and was greeted and seated by the hostess nice enough - went downhill from here ! Ordered our drinks to then be told sorry system down and you have to wait - offered nothing not even...

Nice atmosphere, perfect service and standard food, but tasty. I always take the lobster in a kind of brioche with some special sauce and this is yummy. French fries as a side dish and a good drink, this is perfect. We moved from the restaurant...

Booked my daughter birthday and we were taken care of and the food was nice . The staffs were attentive.Overall i was satisfied and the good quality was good

Great fresh lobster, tried both full lobster and lobster roll, great quality. One of my favorite most do eat restaurant in London. If you like lobster that’s place. Friendly service

A massive Thank You to all the staff also (MAGGIE) for the outstanding table service she’s more than staff she’s a super human . Many Thanks Instagram: awol_motivation GOD BLESS

Food was incredible. Heard a lot of good stuff about here so we went as a group of 16 and service was amazing making sure no one was left out or waiting for food. I had the scallops and lobster tail, both where cooked amazingly....

What can I say. Service is as amazing. We ordered a New Zealand Sauvignon, given a South African Sauvignon in placement. However no one told us that the wine was out of stock until we stated to drink it! Hardly complain once poured and opened....

Light bright welcoming and lovely food with great service

Well it's weird. But have a combo of beef burger and a brioche with lobster. Fries and salad on the side. At first I was sceptical as well but I would go again

We got here just after 2pm it was not busy So I guess no need to book for a weekday Afternoon , we both had the lobster roll Plenty of lobster and fries and it’s £20 instead of £29 if you make it up to...

After a visit to Late Constable up the road at the RA in the morning followed by some retail therapy, I was ready for some lunch and decided to make my way up to Harvey Nick's 5th floor. Being in the mood for something slightly...

This is our annual daughter/daddy day out at HN (with the exception of last year due to restrictions). We always have lunch in the cafe and as always it was fab. The service is always efficient and polite. The food is good and value for money. See you next year.

There is something special about the upper floor of Harvey Nichs, the doormen that open the door for you, the bouncer on front desk, it makes the whole experience feel superior even if the restaurant is a chain. Great food, lovely cocktails, birthday cheesecake and...

Went their with another 2 people, I hadnt dinned in HN for years , my god its changed no more fine dining, I wish I had checked the menu, no more table cloths or waiter service, instead your sitting in a noisy cafe a like McDonald's. Really disappointed. Wont ever return

I gave been to Burger and Lobster many times and the Lobster roll it’s always my favourite! I went alone and the service was quick and efficient!

Lovely Birthday lunch. Fabulous food and excellent attentive service

Avoid this place at all cost! The food is disgusting and tastes so bland. The service was atrocious, the waiter was so rude and we felt so rushed. We asked him to come back as we had not decided want we wanted to order he...

Burger&Lobster is a fast pace place. Food was delish and stuff very friendly. We wait a bit too long to be served but were got a few bits on the house - it was nice. My friend got beef burger with lobster and … will...

Unbelievably rude reception staff with a serious attitude problem. Once you get past that, management just as rude. Restaurant grubby. Tables grubby. Food below average and flung on table. You’re better off going to a fast food burger chain - SO AWFUL I don’t understand...

We were booked to sit outside, unbeknown to us, however it was lovely seeing the evening bustle outside. The waitress was very pleasant food was tasty and it's satisfied are hunger before we attended the concert at the Royal Albert Hall.

Good food. Enjoyed my grilled lobster with chunky chips. Good price and service was great. Good location

Had afternoon tea at Harvey nice paid 70£ for 2 bit overpriced but never the less had a lovely time on the fifth floor on the terrace. Staff were lovely, the place had a good vibe even thou we were outside on the terrace there were outdoor heaters and blankets on all the chairs we were lovely and warm. Afternoon tea was really nice . Defo recommend 👍

First visit last night and it was top notch. Burger was very nice but it was just a burger at the end of the day. But the lobster was the star of the show. Expensive but it is lobster and the cost wasn’t excessive. One...

I have dined at this restaurant several times now and can guarantee myself or a member of the family feel unwell afterwards. We can't all be wrong and it's taken sometime to realise,they are obviously not very hygienic at this restaurant. Its under the umbrella...

Booked ahead of time. service was friendly and staff very helpful. Food was amazing. Hoping to revisit later this week

My kids and I had a late lunch at Burger & Lobster last Sunday. Staff was really friendly and the food was yum. We had the lobster roll and the buttermilk fried lobster burger .. both of them were delicious. Just a bit on the...

I visit this branch ofter and I always leave with a smile. The service is always fantastic, the chefs are always on top form serving the very best version of the chain's menu. I have visited at least 5 other branches and I can confidently...

Had an excellent meal here, the calamari was delicious and then we had the sharing platter. The lobster roll was filled to the brim with tender lobster. The whole lobster was cut in half, half was steamed and half grilled. The burger was delicious too....

A great location, popular, with great food and drinks. Wonderful service and with a bar alongside you can make an evening of it.

It’s been a couple of years since our last visit, but I’m happy to say these guys still rock. The new menu is great. We had oysters, lobster and the Beast burger (surf & turf) - all fantastic. There’s a lively, but fun atmosphere. And...

Le hacen falta más calefactores a esta terraza. La gente pasa mucho frío

processed not all fresh food cray fish from a packet lamb very poor quality tinned grapefruit on salad low level mozzarella in place of good quality Burrata cheese has specified on menu, staff and service friendly and polite but I am afraid to say the food was sub-standard not criticizing for the sake of it just giving honest feed back

Service was very very kind as always but surprisingly slow. Food came cold. Must have been a bad day as it’s usually very good in all senses.

really great food and service, and was fine eating outside with the heater on

we had a lovely long lunch to celebrate our new grandchildrens arrivals. our waiter was lovely too

It was my Aunty’s birthday and from the moment that we got there everyone treated her like royalty. Serval staff sang her Happy Birthday too which made her day. Thank you so much, plus the Seabass was out of this world!! Delicious .

Attentive staff. Amazing really enjoyed my evening.

My favorite chain in London! burger and lobster are amazing. The lobster roll its to die for. I cannot explain with words how amazing the food is. The service its great and overall its an amazing place. Highly recommend. No need to reserve a table...

Amazing family dinner! Great food, lots of it and so tasty! Even the salad was dressed brilliantly- would thoroughly recommend.

Very nice good food quick And stuff very helpful love it Well go back again soon Very convenient very clean

Visited for a family birthday and was quite pleased with the food. Our waiter was very attentive without being a nuisance. The service was quick and the food was hot. The burgers were good and my wife really rated the lobster roll. The main criticism...

Bit tricky to find the entrance but once we were in there the food was lovely we had the sharing platter was great

This restaurant is small but well situated in Harvey Nics. We had to wait 20 mins for a table so we went to Bubbleology for a drink which was lovely. The restaurant has it's own bar which is great. The food was good and our waiter was polite and helpful. A nice watering hole after a hard days shopping.

¡Nos encanta salir a cenar y fue agradable tener normalidad después de COVID - 19! Era tarde y ya estábamos fuera pero con hambre, así que pedí una entrega. Siempre hemos tenido la intención de venir. Me encanta la langosta, pero no estaba de humor, así que opté por la hamburguesa sin toro (vegana) y las papas fritas. ¡No es nada barato, pero la hamburguesa estaba deliciosa! Muy satisfactorio, grande y lleno de sabor. Las patatas fritas estaban bien. No es el mejor, pero la hamburguesa era muy buena. Bien empaquetado. Las papas fritas estaban frías cuando las obtuvimos, pero esto fue más culpa del conductor de entrega que tardó años en traerlas incluso después de que rastreamos su ruta. No es nada barato. Sin duda volvería a comer y probar las opciones de langosta. Aunque podría ser mejor comer en casa, ¡ya que hice un lío con la hamburguesa! Me encantó. Deberían ofrecer más opciones de papas fritas. Creo que son solo las papas fritas estándar.

Primera noche desde el cierre, así que esperábamos una buena comida. Desafortunadamente, no nos impresionó tanto, el personal fue lo suficientemente amable y la comida fue bastante buena, solo tuve un problema con el lugar donde estábamos sentados. Justo al lado de la entrada principal, se sentía como un niño travieso sentado en la esquina. Sin ambiente y sin sensación de estar fuera a cenar. Muy decepcionado. . .

First time going to B&L in Knightsbridge. Loved the beef burger. I got the medium cooked beef patty and it was really juicy and quite big. There is also a no meat burger option available. Portion was just nice.

Cenamos aquí, mi hermana y yo compartimos el combo mientras mi compañero compraba la hamburguesa. He estado en Burger and Lobster antes y me decepcionó anteriormente, pero, sinceramente, esta vez he cambiado completamente de opinión. La langosta estaba asada a la perfección, en nuestro combo teníamos 2 mitades del rollo de langosta, 2 mitades de la hamburguesa, papas fritas y una pequeña ensalada. El personal fue excelente, servicio fantástico y rápido, buen ambiente nocturno. Las bebidas también tienen un precio razonable. ¡Defo volviendo de nuevo!

We had a wonderful dinner at Burger & Lobster in Knightsbridge, London last week. We had eaten at the same restaurant in Leicester last November and was not as impressed as we were with this location (see below). We order the 1 1/2 lbs grilled lobster, Beast Burger, side salad, fries and two glasses of the Puglia Masseria Borgo wine. We shared everything and the food was superb as was the wine. One of the best meals on our 3 week trip: a culinary delight.Since the coronavirus was already causing concern for us to eat out, we were very pleased that the staff was seating people 2+ meters from each other. The Leicester restaurant was much smaller and we had to squeeze around people to get to our table. We are looking forward to dining here on a future trip to London.

Our family trip went to London this year, so i booked us in to this place since i had read alot of good reviews. We lived nearby so that was a pluss.Staff was welcomeing and really sweet.Since We all have diff preferences i tought this place would be a good start.I was not wrong. I had a classic hummer burger with fries and the rest meat burger. The burgers was as i was told truly good. Mine hummer was amazingly good.In FACT this was so good that We came back day after. Then i tried the vegan burger and it was tasty! Recommend this one for the people who dont eat meat.As i told above, yet again the others loved the meat burger.We came back for the good food and the sweet Staff. The girl who served us on the first night was good at her job and We came back also a bit because of her. She was a caretaker and there is nothing else that makes me happy when my experience at the restaurants we eat at are so good because of the people who work there. So i deff recomend it.

Very good food, great atmosphere and location and perfect venue for a celebration, the lobster cooked to perfection

I been London last year. Absolutely, I try it. It's really good , both of atmosphere and taste. The location is very good and it's in the shopping area in London

Good meal, well priced. Had fun wandering around Harvey Nich's before the meal. Food was what I expected and well presented. Waiting staff good. I had oysters and lobster. Husband had lobster roll, followed by burger and lobster - very nice.

Gabriella gave the best service this evening! Added special touches to our experience for my sister's birthday dinner. Food was incredible and came out quickly. So so good

Okay, I do love this concept and it was great to see it open at HN. As we were being seated, I asked for a booth. The waitress refused this request, stating all booths were for five people only. As the place go busier, the very same booths were used for three and four people at a time. Our food order was substantial - the table was too small - poor experience all round. (food was amazing - as always!)To cap it off, a 12.5% discretionary service always annoys me. Either increase your staff wages (taxes payable!) or increase your prices (VAT payable!). Simply stop this shoddy practice. We expected to be served in a restaurant, that’s why we turned up! We don’t expect to be charged separately for it (discretionary or not).

De nuevo a este lugar para mi almuerzo con mi dulce corazón. Ella tomó la hamburguesa y yo tomé el rollo de langosta, ambos fantásticos. Desafortunadamente no helados después de mi rollo, pero tenían buenos trozos de pasteles y otros dulces. El ambiente es excelente y el servicio es perfecto.

They sang happy birthday to me and surprised me with cake and candles. Thanks all for making my day so special

This restaurant was amazing. The level of service I received was out of this world. My host who was called cami was so friendly, attentive and polite. Her customer service was impeccable I could have asked for better. There was a lady called Maria who I believe was a manger and I can understand why she had world class service and where the staff was busy she would pick up so you would even know. This place is amazing 5* for me. I will be coming back because the food is outstanding and the services you receive is 5* what more could I want. My daughter was happy which ment I was happy which mean we’re be back ASAP

If you love burgers and you love lobster then you will love Burger and Lobster! We went to this restaurant located on the top floor of the Harvey Nichols shopping center and can’t say enough! The staff was very friendly and knowledgeable about the menu ... the host and hostess were extremely efficient for the volume of people going and coming! And the wait staff or our waitress was an expert at getting the lobster out without making a mess lol! We loved the ambience and the food. You even get to choose the size of the lobster. They appear to have several locations in London- if you are visiting I strongly suggest you go ; you won’t be sorry ❣️

The food was lovely. The security guard outside the restaurant was horrible. We only stayed because I had promised my son and it was his birthday.

DO NOT EVER EAT HERE IT IS THE WORST PLACE I HAVE EVER BEEN !!!!!!! AWFUL , AWFUL , AWFUL . RAW FOOD , HAD FOOD POISONING

Buon cibo e personale davvero gentile e pronto a spiegare i vari piatti. Abbiamo preso cose diverse e tutto era buono. Ci tornerò volentieri.