Burford House Cafe in Malvern Hills

We often go to Burford House Garden Centre as the plants are good quality and my husband likes looking around the garden. In recent years under the current owners the place has picked up but a lot more needs to be done I feel. I went in the cafe for a mid morning coffee as we normally do and found a table, which like most of the others needed a good wipe. I watched as one table was cleared but did not get a wipe, and most of the other tables still needed clearing when we left some time later. I went to ask a lady who looked like a manager, for serviettes as the dispenser was out, and she directed me to another condiments area, that dispenser was also out, in fact of 4 serviette dispensers in the cafe only one had serviettes in it! And members of the paying public were wandering around like I was looking for serviettes! The teapot I had my tea in was badly tarnished and looked dirty and I think the whole cafe could do with a good clean to be honest. Come on Burford House your customers deserve better than this!

Nice seating both inside and out. Order at counter and your order brought to you. Dogs allowed inside. Good selection of cakes for a snack. Just wish the coffee was served in bigger cups. Scones very nice. Toilets available on site. Large car park.

Jacket potato was over cooked & mushy Carrot & coriander soup had a very unpleasant after taste. Will not be eating here again

Four of us visited today for afternoon tea. What a special treat it was. Sandwiches ,trifles scones etc were all wonderful,very freshly prepared and a real treat.We all agreed it was fantastic value and would all highly recommend and hopefully do again.

Went for lunch. Have been before and I don't think they have ever changed the menu. The set menu is really very limited and needs some occasional changes. The jacket potatoes we had were shall we say well done! For some reason we were placed at a table that had a fake plant overhanging one side meaning one person basically had this on their head the whole time. Very sticky tables that we did see staff clearing but not cleaning.

Don't bother. £10.95 for a pork bap with 2 slices of microwaved pork and side salad. Advertised as with crisps but non given. By the time my Husband realized we couldn't be bothered asking for them. Flat White coffee was awful, very bitter. We're local and used to visit a lot but we won't be back.

Poor service, poorly trained staff and the whole place little shoddy. Staff obviously couldn't cope with the amount of customers.

Once again gave it another chance to impress - but once again they failed. Classic Car event - planned annually there but the failing to plan was planning to fail. Horrendous lengthy wait even just for drinks (are they understaffed?) - very poor choice of food due to 'out of stock' !!!!! If you're planning to go to this marvellous garden centre and gardens - take your own flask and sandwiches!!!!

This was the second of two recent visits for lunch - usually select jacket potatoes. Both times (in the middle of the day) they didn't have any left!!!! Whatever happened to keeping a couple of sacks in reserve? Neeldess to say - left without having anything.

It said open usual hours on the facebook post, so we went for a coffee and cake at 3.30 thinking there was plenty of time before they closed at 4.30. We got there and the sign inside the cafe said closed. At least the sign could have been outside. The waitress cleaning tables and walking past us could have said they were closed but she walked past with her head down. The 8 people in front of us couldn’t believe it, on a bank holiday sunday in the sun and the cafe was already closed, it didn’t surprise me, the last few times I’ve been the cafe has been consistently poor, running out of bread before 1 on a bank holiday saturday, running out of ingredients, taking 1 order and disappearing out the back for 2 minutes before taking the next. There is usually a queue. Which shows people want to visit but it’s such poor service they will stop coming. Turning at least 10 away today that we saw, it doesn’t make sense, so many business struggling, you should be glad of the opportunity to do well. Thank goodness for Starbucks!

Third time of failure to eat here Always running out of items before one o'clock with disinterested staff who seem not to have a clue in customer service and communicating with potential customers. Either not got it, don't know the price, there won't be a fourth time.

After a browse around the garden centre on Sunday, we sat at a table in cafe at 3.30pm and were told they had closed. When we questioned the opening times on the entrance & website (stating they were open till 4.30pm) we were told they need an hour to clear up! I looked at the clock as it was barely seconds past 3.30pm but i was told ‘NO’. As we left, another member of staff followed out us to explain again in an abrupt tone saying that although the notice showed a 4.30pm closing time, they needed an hour to clear up. A simple sign on the door would have avoided the confusion. Also a lesson in good manners and courtesy to customers would be beneficial.

Met a group of friends and we all enjoyed our tea and cake. The gardens were looking a bit tired but the garden centre was bustling.

We called in and ordered one coffee, three teas and cream scones. A large teapot and three cups arrived but sadly the teapot contained just ONE teabag. I know that businesses are trying to cut costs but one teabag between three is taking it a bit too far. The coffee and scones were great but let down by the extremely weak tea!

Thank you to The Team at Burford House and Gardens for a wonderful Afternoon Tea Party to Celebrate Birthdays and an Anniversary. Our guests loved going round the beautiful gardens and The Afternoon Tea was delicious. Thank you Everyone.

Gardens are glorious, fee and worth a visit. Garden centre well stocked however the cafe is very disappointing. My experience whilst waiting to place an order was distressing to say the least and I walked out and spent my money elsewhere. After being ignored for several minutes I caught a waitress attention and said I was waiting to place an order. Her response was to say that they were very busy and not in a nice way, her manner was terse and unapologetic. After being ignored for a further few minutes I walked out. I have used the cafe several times over the years which is good for a cuppa and a snack but expensive for what it is. I did send an email to the company’s head office via the contact form on the website but no response.needless to say I will not use again. Poor staff and no customer service response.

Popped in for lunchtime snack, excellent food, Good value. Speedy service. Wished had had time to visit the gardens

Had a lovely visit to this garden centre, cafe and extensive gardens. Cherry blossom avenue in full flower

We were looking for somewhere with both indoor and outdoor space for a gathering to celebrate the lives of our marvellous parents who passed away during the last two years. I cannot thank Paul enough for his suggestion that we hold our little event at...

Just had an afternoon tea for 4 people. The sandwiches, cakes, patisseries and tea were plentiful and excellent. Presentation was very nice too. Well done.

Table of 5 majority had baguettes and baked potatoes which were lovely. One had breakfast bap of sausage bacon and fried egg. £7.99. Manky brioche bun and 1 piece of each. So disappointing compared to the other food which were all priced below £7.99. Gave...

Having visited here from time to time over thirty plus years, I have come to expect so much better. Tacky tables assured clean but covered in deteriorated varnish wasn't a good start. No longer quality local produce. Very poor selection, cheap thin supermarket bread and...

What a treat to discover a place serving afternoon teas and light lunches, which also welcomes well-behaved dogs inside. We really enjoyed our delicious lemon drizzle cake with a pot of warming tea, accompanied indoors by our spaniel who sat obediently under the table. All...

Roast turkey with all the trimmings was absolutely delicious. As was the jam sponge and custard. The service was exceptional. Will be visiting again very soon.

We booked to go here for Sunday Lunch on 24th Oct the first Sunday it started doing lunches. Didn't know what to expect as first time but what can I say it was amazing. Choice of beef or turkey with Yorkshire pudding, pigs in blankets,roast...

Attended a family event at the church and we had a small section of the café to ourselves for afternoon tea. The service was absolutely amazing and the food was even better. Everyone was catered for and everyone was checked on regularly for more drinks....

Visited with the family for lunch today. Sadly the only vegan option was jacket potato and beans which is so poor for this day and age with more demand for vegan food and the wonderful options available elsewhere. They kindly split a potato over two...

Very limited lunchtime menu- jackets, bagels and baguettes. Visited 1pm on a Friday in July and they had run out of two of the three! Substituted with bread with no reduction in cost. Very overpriced and mediocre. Nice staff though!

We used to love coming to this cafe, but not anymore. The new lunch menu is pretty boring, and the breakfast menu is worse. We often used to come here for the full English, but they don't do it now - its just bacon or...

Been coming here a few years now, such good food and service, really cannot fault it. The food is always of such good quality, and the service is always with a smile. Two excellent lunches with a cake dessert and coffee £21.00, very good value...

Up date on my last review. We take my hat off to the new owners of Burford House Garden Store and Cafe especially The General Manager (Paul) and his team who have transformed what was a run down establishment into a little gem of a...

Yet again, we experienced the superb quality of service, food and not forgetting ambience. After a delightful lunch with my almost 5yr old granddaughter we again meandered our way around the acres of garden, garden centre and shop, but not before Sophia Madeline tried coaxing...

Lovely setting, friendly staff, good service and the food is very nice. However we thought it was very expensive for what we actually had (Sausage roll, sandwich both with garnish and two coffees £25+). To be fair we didn’t see all of the prices before...

Have eaten here twice in the last week, and been really impressed both times. Had lunch of baked goat's cheese salad which was delicious, and a full English breakfast, which was superb and really good value for money. 2 sausage, 2 bacon mushrooms, tomato, beans and 2 slices toast - all good quality and beautifully cooked.

Very nice food, tables well apart. Good value but didn’t take any track and trace details while we were there. Had to point this out to them.

The lunch, as usual, was excellent, quality food with quality service (Covid19 restrictions well organised). Again, helpful service and plants for sale in the garden section made it a pleasure to visit. Burford House is a valuable community asset to the area, long may it continue to thrive.

We returned to our favourite restaurant after lockdown to find it had been completely refurbished from top to bottom to a very high standard with new furniture including the outside eating area and parking for disabled near the entrance. Although viral prevention measures were in place they were well managed and not to intrusive. The service was very efficient served by friendly and pleasant staff so there is no change there. A full menu is on offer and the meal I ordered was well presented and tasty and as far as I can judge there has been no increase in prices post lockdown. All in all a nice visit which includes a Garden Centre, a retail outlet and extensive gardens to stroll though after lunch. Highly recommended.

After negotiating the potholes on the way to the car park it seemed like the Rocky Road would be the cake of choice. We were not disappointed as it was very good. Coffee was just fine.Pleasant surroundings and an enjoyable half hour before heading over to the house which is definitely worth taking in.

Met friends for lunch. Good menu all enjoyed our meals but it really was cold in the cafe. Service was quick but a smile would have been nice

well this has always been a favourite local visit but under the new owners looks like it could be much better. Lots of things going on, cheaper prices and its still early days

We have been using the Cafe at Burford House every week for two years or more. One of our favourite watering holes for coffee and toasted Tea Cakes. What a disappointment when we called in last Sunday for our usual snack. The large chunky, full of fruit and tastyTea Cakes had been replaced with postage stamp size lumps of dough with very little fruit or taste, the toasting was much to be desired, still off white on the inside. In our opinion these new Tea Cakes do not toast well, are light on fruit,tasteless and so small they are not value for money. We also note in your menu that your toasted tea cakes are described as "toasted until golden" its possible you could be add up under the trades description act? On the positive side the staff are the salt of the earth, friendly, obliging and do their very to make your visit a pleasurable experience. But, on our next visit we will have second thoughts about ordering these apologies for toasted Tea Cakes. Please bring back the old variety.

Garden Centre essentially closing for refurb no plants, odd garden pots but not cheap. Tatty end of lines. Cafe drab in need of refurb. Soup OK. Parts of garden closed - very disappointing.

it's a lovely spot and the café , though run down, is bright and inviting. However I do not like dogs being allowed in the self service section where their wagging tails and shaking fur goes all over the open cake displays and the cutlery etc. Very off putting so didn't stay. If dogs are allowed in the café they should be restricted to the tables area, though I would prefer a separate dog and no dog section. Disappointing.

Ordered the roast beef Sunday lunch - what a disaster. The beef was over cooked so rather dry, the vegetables were very undercooked so I couldn't eat them, the Yorkshire pudding was stale, chewy and fit to sole a shoe and the gravy tasted of very little (rather gelatinous). I complained and was told they would mention it to the chef (rather a misnomer under the circumstances). I was not offered any substitute, part refund, free drink etc. Badly trained staff who are not taught how to handle a complaint. I'm local and won't be going there again I can assure you.

The last two weeks we went to the cafe at burford house (generally I like to visit twice before reviewing). The cafe itself is a large glass house set in a beautiful location. The food is good a reasonably priced , all be it on the higher side of reasonable. The only reason for 4 not 5 stars is that last week we greeted by a wonderful glasses wearing young gentleman ( sorry cant remember your name) who took our order, brought our food, was engaging and could not do enough. This week we were served by two ladys, they seemed nice enough but didn't go extra mile.

I asked if the lasagne had mushrooms in it and the member of staff said no and then went to the kitchen to check. I saw the chef make a face and sort of wave her hand to say, ‘I’ll just pick them out’. When the food arrived it had mushrooms in it. Pretty gutted as there has been a lot in the news about listing ingredients on packaging. I was always going to buy something but would have bought something else if I’d known it had mushrooms. It’s a good job I don’t have a serious allergy!

We had been before and we were looking forward to returning, sadly we will not be going again. Service was poor, breakfast was worse, over cooked, a chewy sausage. A single rasher of bacon, an over cooked egg and a pile of mushrooms and then it was over priced. Little choice for anything else. When we left no acknowledgement, just a look up to watch us leave. We generally always write glowing reviews so it saddens us when we have to be negative. A place we will not be returning to.

A very lovely Riverside garden to walk around, accessed via the Manor House which is now an interiors shop(donation appreciated). A spacious restaurant and garden centre completes the picture. Famous for being the National Collection of Clematis, a visit a little later in the year would be particularly fine.

Food was very nice, served hot by friendly staff but the whole building was absolutely freezing cold. Lights in the 'fireplace' did nothing to make you feel warm. I understand that it is not brick built but some kind of heating would have been nice.

Admittedly it was a dull February day but this place hardly rates a visit - the cafe itself could do with a good spruce up overall and there are really hard chairs with no cushions or seat- pads and it was VERY cold, just some sort of red lights in the corner pretending to be a fire! The food was OK but is expensive for what you get eg £6.99 for two (very) small fishcakes and a bit of salad, £2.99 for a slice of cake ! The 'home store' in the main house is decidedly run-down - Christmas decorations still on sale ( albeit at 75% off) and a general feeling of neglect although some nice stuff in some of the rooms - but lots of cobwebs in corners and again so COLD - not a good retail experience - no smiling welcoming staff and more to the point no customers either!

Popped into Buford house on Friday for lunch. When we entered the cafe there was a largish queue and only one person operating the till/ coffee machine. The young man serving did an excellent job by getting through the queue quickly and was still smiling and more than happy to serve us. The food was good ( perhaps a little on the pricy side). All in all a wonderful visit, we will be back.

Visited here today with my mum to enjoy a spot of lunch after a long drive over. However we were greeted with not the most helpful or friendly of service and a limited menu. The coffee was nice and food ok, but not quite as hoped.

clumsy ordering system and unfriendly staff. we had to ask repeatedly for more coffee The plant side also seems top have gone off. maybe it has changed hands but not for the better

If you have visited Tenbury Wells & have made your way to the village of Burford, then you can easily find Burford House. The house itself & garden nursery are well worth a visit & after this you can have some good refreshments in their cafe. There is plenty of seating both inside & out & they have some lovely cakes & other goodies to tempt you as well as some good coffee or other hot & cold drinks to refresh you.

We went to the Burford House Classic car day on Sunday 5th August and were treated to one of the best days I can remember. What a fabulous event - organised for free by a passionate and friendly team of staff. I just cant thank everyone enough. The place has everything - a location that is just awesome - a quintessential English feast! The House is enchanting, the cafe is enticing and the garden centre is a joy to behold. On top of that there is a splendid landscaped garden housing some beautiful and rare plantsI. In the grounds is a fantastic architectural reclamation showroom. The setting for the classic cars was jus breathtaking - the sun shone and everyone did their very best to ensure we were all happy. Burford House and Gardens are simply wonderful and unique and we all love it!

well my wife decided to have a ride out to burford house went to the cafe for a drink she went to the toilet first and we sat outside with our tea,she the said the toilets are a disgrace the one was full (blocked) the other needed a clean toilet holeder was off the wall,thand dryer was only blowing cold air and the hole toilet area needed a dam good clean.

Beautiful afternoon for a visit to Burford house gardens, with it's gift shop and reclamation outlet. The cafe was well stocked, but staff were hanging around talking, and only one till working for everyone. Wouldn't serve a sandwich (only a few minutes before noon) and didn't want to serve someone wanting an ice-cream which would have melted long before they got to the front of the queue. Took a good 20 minutes just to get a drink. Food was good, but organisation on a busy Sunday wasn't.

Pre booked, as requested, for afterrnoon tea for four. Arrived and was greeted by a very pleasant team. Order for tea and coffee taken and a short wait for our tea.

Very obliging staff, food excellent quality, well done all! I will be using this cafe again and I will recommend it to my friends.

This was our first visit and overall we were very impressed with the extensive range of garden products, plants , gifts and foodstuff on offer.

A year ago I was impressed by this cafe, but on a recent visit, although the coffee and cakes were fine, the place was dirty (flooring needed vacuuming), tables grubby and the whole place looked shabby. The toilets were dirty and hand dryer not working. The friends I took were very disappointed. Young staff were not very 'professional', had to constantly seek advice from older members making the ordering long and laborious.

Visited on a dull day in January. The food was prepared to order, so they had to check they had the ingredients for standard items on the menu, which was a surprise.

Had a voucher for free cake with tea provided you ordered another cake, so as a local person we visited again the cafe.

My BLT melt ciabatta was delicious! Others in the family gave thumbs up to their ciabattas too. Service was as usual excellent. Besides the lovely cafe, there is the garden nursery, Big House shop filled with allsorts of delightful wonders to buy & extensive grounds with children's play area, duck pond, woodland & garden walks, all free to roam!

It was 2.30pm so we called to check that they were still doing food. We were told that they wouldn't be doing lunches but could do sandwiches.

Popped for a light snack, one of us had soup, which was nice but instead of ciabatta as advertised they gave us 2 slices of bread, I had a goats cheese and onion chutney panini with salad, it came as a toasted sandwich without onion chutney, a slice of lettuce and 5 red kidney beans, and 1 olive. It had been cooked in the microwave as the bread was soggy. I complained and they said that they were out of ciabatta. It's a shame as eaten there before and it was lovely.

Fabulous setting and lovely lunch with family Stunning location and the food was perfect with a large selection of drinks and local beer . Great vintage place in surrounding area and Burford House to roam around .

We took advantage of a buy one breakfast get one free voucher and were not disappointed. The serving staff on a Sunday morning were two young gentlemen who were incredibly polite and helpful. Nothing was too much trouble. The breakfast was served quickly and was very tasty. Would most definitely recommend.

Nos presentamos al mediodía esperando para un almuerzo ligero, que es lo que conseguimos. Nos las arreglamos para saltarte las multitudes girando.

Hermosa cafetería con un buen menú y tartas preciosas. Hay mucho que ver y hacer en la antigua casa y jardines. Ganar a navegar como patio.

Este café tiene una gran variedad de asientos para que fácilmente podría asiento 8 de nosotros juntos. Tiene mesas y una zona de estar con sofá.

Llamamos por el domingo para investigar el jardín y la casa. Centro Nos dimos cuenta de que el café estaba lleno, así que decidimos probar un lugar de almuerzo. Me alegro tanto de haberlo hecho. Aunque estaban muy ocupados el servicio fue rápido y perfecto. El asado del domingo que teníamos era carne, no escatiman en las porciones. Muy tierna y sabrosa, las verduras era precioso y la roasties eran excelentes. Todo bien caliente.

What a lovely way to spend Easter Sunday.With most places closed due to trading laws we were delighted when we found Burford to be open. After having a very leisurely look round at all their wonderful plants and garden furniture we called at their Cafe for a bite to eat.We had a wonderful roast dinner with all the trimming, all piping hot, well served and very tasty. Even a cheeky glass of wine as they are licensed.Feeling very full and the need to walk off a little of our indulgence we had a stroll around the 5 acres of garden. Absolutely stunning and so peaceful.Burford House itself is a shopping emporium, 2 floors of great gifts, cards, furniture and unusual items.Well worth a visit.

Arrived for lunch at 1.30 hoping for something hot to eat. Very wet miserable February day. We had pie of the day, new potatoes and fresh green beans .arrived very quickly piping hot. Nice hot pudding and custard .two cups of coffee. Price 27.50. Not bad at all .

What a delightful cafe, the views of Burford House and the gardens make a wonderful setting. The food was great, I had a chilli chicken panini, really lovely tasting. Great coffee and great service too.No complaints from me, will be back very soon.

We stopes for lunch here as part of our day trip to Burford house and grounds. We were a part of 10 including a baby and a toddler. I had the plough mans lunch which was delicious. The pork pie was amazing and a huge slab of cheese and chutney. Defiantly worth a try. Some of our party ordered hot sandwiches and soup but we all agreed our food was lovely, hot and tasty. It's reasonably priced and it was just a shame we were all too full to try the amazing cakes that were also on display

The menu looked very ordinary..the usual jacket potato with selection of fillings, quiche and salad type of thing. The rather boring salad came with no dressing so I had to go back to the till again , take the one and only bottle of dressing out to my table and then return it to the cafe. The setting out in the garden overlooking the pool was really lovely in the sunshine. The shop and gardens are very good, but I wouldnt bother going again for the food. There are much better places nearby.

Family visit. Service was very good, the meals came within an acceptable time. The meals were good & acceptably priced. We all agreed, the ciabatta bread baguettes were superb, & also the fillings, very tasty. One observation, the garnish, a mix of perhaps chickpeas & other 'peas' in a mix was utterly tasteless, it was like eating shredded cardboard & we all wondered why chef had not realised this before plating up!

Our 2nd visit to the Café and this experience was consistent with our first, good quality food served in a 'garden café' environment. Plenty of seating and space.Team are welcoming and accommodating, albeit at times the service appears to lack coordination. This does not in anyway mar the overall experience, but fore warned is fore armed.Produce and portion size are good and all at reasonable prices although, at the top end of what you'd expect for it's type. That said, you are also paying for the very pleasant surroundings. All-in-all, good location, good food and friendly team. Well worth a visit if you're passing.

Wonderful afternoon out in this free, privately owned park!! The owners only accept donations, which go to local charities! What lovely people they must be!!! The cafe is a great visit too, it really is. Reading previous comments however, I would agree, just fill the baguettes & sandwiches with the 'normal' salad accompaniment, not some unrecognisable 'salad' on the side, & give people a choice, either white or brown bread.

A wholly disappointing visit.Soup was made from tinned vegetables with no flavourings added.....completely bland and watery. It was supposed to come with local Swifts bread (as advertised on menu board) but didn't, it came with horrid white supermarket pap. Asked for a cheese scone instead..... which was basically a sweet scone with cheese on top!....weird. The chef appeared in the cafe and her chefs whites were a grubby shade of grey ...not hygienic.Overall a dated establishment that desperately needs some fresh and imaginative input.

I visit Burford House regularly as I live local to it in Tenbury Wells. I have never taken the time to write a review but thought it deserved one, especially after I read the recent unjust negative comments, although not many I hasten to add!Burford House offers a very pleasant place to visit and eat at especially when the sun is shining. There is a great garden centre to browse around and also a beautiful house selling lots of lovely gifts and home furnishings. Not forgetting to mention a very well kept garden which backs onto the River Teme and is a beautiful setting to sit in and watch the world (or the wildlife on the river) go by.Unlike many places Burford House DO NOT charge to go around their gardens but I think there is an option of donating to charity with no pressure what so ever to do so might I add.In the summer Burford House often put on events that are also NON CHARGED for like falconry displays, farmers fayres, food fayres and Christmas Fayres and these are always well worth a visit.The place is very child friendly (as long as you supervise little ones around the duck ponds) and they have a good small wooden playground area the kids can run around.It provides picnic benches to sit on too unlike many childrens play areas whilst you are left standing whilst watching your children play. Near the play area there is also a little wooded trail area that my 7 year old likes to go around. It doesn't take long to walk around but the children like to play hide and seek in it.Mustn't forget to mention also on site is a separate small reclamation shop/business selling lots of lovely old interesting bits and pieces for both the home and garden and it's not "tat" unlike some very rude individual on here with obviously no taste described it. Adrian the owner is really nice, great to barter with and my friends and I have had some fab bargains from there. The nice thing is there is never any pressure when you want to have a look around even if you don't want to buy anything on that day.The cafe is a large conservatory type building, yes it is old and could do with a bit of freshening up here and there but that said, so could a lot of places! This is at the end of the day mainly a garden centre type establishment and does not claim to be a top class restaurant or 5* eatery. The cafe has a lovely outside seating area in the summer which is on the lawn and next to the duck pond so you can sit and watch the ducks and their funny antics as well as your children feed the ducks with very cheaply purchased duck food at only 15p per bag! The cafe sells nice home cooked food which consists mainly of soup, sandwiches, baked potatoes etc, a good selection of great cakes and sweets and a good home cooked Sunday lunch. The food ingredients are of excellent quality and I know the meat products are sourced from Checketts of Ombersley butchers which is a very well known high class butcher in Worcester.ALL the staff who work on site in the various departments at Burford House are very friendly, always welcoming and nothing is too much trouble if you ask. If something isn't right (they don't claim to be perfect) with a smile on their face they will do their utmost to accommodate you. And if they don't.....look out for Paul the manager and he will sack them! : )The events they put on for the children throughout the year are great fun especially "Breakfast with Santa". These events are charged for as they provide food etc. and a gift but are well worth it and my 7 year old loves them. Bring back the circus again please as most enjoyable last year.So if you are looking to spend a few hours somewhere nice and pleasant (with or without children) where you don't have to spend a lot of money unless you want to then I do recommend Burford House. Simply sit, sample the lovely coffee and cakes,read the papers, enjoy the scenery and stay as long as you like.....they don't mind!......And to the previous negative reviewer, yes the cook or female chef (not sure of the right term?) might on occasions wear a "colourful" chefs coat but to me this is the sign of a hard working busy person and does not in anyway affect the quality or the food hygiene conditions. I'd worry more if the chefs coat was pristine clean to me reflecting not a lot of food orders which in self could speak volumes!To all the staff, keep up the good work and I look forward to many more visits throughout the coming seasons!

My first visit to Burford house cafe and definitely my last! We ordered the soup of the day which said came with Swifts bread. When the soup arrived it was obvious it wasn't the local Swifts bread but a cheap supermarket bought bun. When I questioned the member of staff about the bread he then admitted it WASN'T swifts bread which they had advertised on the menu! As for the soup.... or should we call it bowl of tinned tomatoes- watery and bland! Big disappointment.

We Called by on our way back to Mid Wales This was not our first visit here and most definitely will not be our last. What a pleasant surprise to find the restaurant area extended.. its twice the size now which has improved it greatly .The staff were all friendly The service excellent and the food was really lovely.The place has been tastefully fitted out with good quality tables and chairs all topped with small vases of fresh flowers I found the toilets to be spotlessly clean It's a really lovely place the whole setting is quite simply stunning.We will not be leaving it so long before visiting again.

It's been a few years since I last visited Burford, The previous time the restaurant was some what different. Has it been moved to this smaller location.I was very disappointed with the cafe in fact the whole area looked very down at heel.I'm not normally one to give poor reviews but after getting up early to make full use of the day I felt the whole trip was a let down. I can appreciate the it is very early in the season but popular places like this should keep up their appearances. We had made a special effort to revisit especially as the Salavaged store had been shown on Drew Pritchards television programme and this would bring different aspects and people to the house.

My first visit to Burford House. My last visit to the cafe! Apart from the coffee which was lovely - the whole place needs a facelift. The female chef - well - she was wearing a chef jacket that can only be described as disgusting. It was the dirtiest, grubbiest, piece of clothing I have ever seen and reflected the jacket potato I had! The ladies loos were as miserable too - broken loo seats, empty loo roll holders, cold hand drier- not impressed!

Visit on a regular basis Near home good morning or afternoon outing no problem parking good selection of food lots to explore wonderful gardens

Went down early Sunday morning for a cooked breakfast,there was a very busy santa breakfast going on with loads of happy faces,we sat in the cafe part and was served with very pleasant staff,all very happy considering it was 9.15am.Our breakfast was excellent very tasty and presented well,we had toast and marmalade and hot drinks.A very pleasant start to the day and we can highly reccommend it.

When you visit this beautiful house, garden & nursery I would suggest that you also visit their cafe where you can buy some mouth watering pastries & cakes as well as cream teas & a variety of hot & cold drinks which may take your fancy. A lovely place to sit & contemplate the beauty of their great gardens & rest a while.

Having arrived at 10am, (opening time), I feel we were entitled to expect freshly cooked sausages and fresh bread for our sandwiches at £3.99 each, but not so!!! The sausages were hard, and had clearly been cooked awhile and kept warm, and the crusts came off the slices of bread, which clearly wasn't very fresh!So disappointing, we will not be back!

After having my hair cut at studio 83. I thought id pop into the cafe and have a salad. Big mistake it was awful I had to take off a load of black olives and pickles.There was no tomatoes, cucumber onion, celery or peppers.Come on Burford House do a good old fashioned salad as normal please.

I always enjoy coming to Burford Gardens cafe - the food is fresh and the service friendly. The setting, however, is the star - overlooking Burford House and gardens it's fun to watch the ducks splashing about.

We have stopped numerous times at Burford House over the past few years and usually have a drink and a bite to eat and in general terms the food is ok, nothing special but the cakes are quite good, but we were somewhat disappointed today with the service. It was mid afternoon on a Sunday and although there were a reasonable number of customers, many sat outside, when we got inside, there was quite a queue with just one young girl serving. There were several clearing tables and waiting for people to finish so they could grab their plates, but it was obvious the young girl needed a hand but for nearly 15 minutes no one assisted her. Eventually, an efficient young lady who had clearly been working in the kitchen came and joined her and got the queue moving, but by this time, we decided just to have a drink as we didn't know how long it would be if we ordered food, so we had a drink and went elsewhere for food. A shame really as this is a pleasant enough place to go for a drink and a bite to eat when in the area.

Lovely place to visit - garden centre and lovely house with beautiful things for sale. The tea rooms are lovely with very pleasant service with seating in or in the gardens.

Perfect jacket potato with tuna mayo not sloppy but tasty. Nice fresh salad. Others had stilton and broccoli soup with large crusty roll and butter. Good pot of tea, plenty of milk. Waitress service, pleasant and efficient. Clean surroundings and tables cleared promptly.The House had an interesting array of goods to buy plus a really good line in wooden furniture.Garden centre plants were healthy looking though quite expensive.

Burford house has been a favourite garden centre and cafe of ours for many years,when visiting the nearby national trust places.Today it was a terrible disappointment ! We were surprised when at 2.30 on a Sunday afternoon the cafe was almost empty,most tables needed clearing having done so we sat down to eat (the coffee and cake I must say were delicious ) but once settled we noticed people at the next table had a dog on the seat feeding it cake. Is this common practice there I wondered I have nothing against dogs but I shall not be returning as I do not think they should be in a cafe .In the garden centre a man was riding a bicycle also his two children were riding around and around.I would have mentioned both of my complaints to someone but sadly the only staff we saw were young people on the tills in both the cafe and garden centre.The place is badly run down ,which is very sad to see .What has gone wrong there!!!!'

Visited in December 2014 with family. The food is average at best. Shame really as it could be a goldmine and a real draw for customers. I'd rather pay a bit more for better quality food with a larger portion. The salad is unimaginative and limp. The venue has a nice atmosphere including looking around the garden centre and gardens of the large House which are great, it's just the food is just ok at the cafe. I have been a number of times so I guess this review is a combination of those experiences. If the food could be got right, this could be a great cafe. I like Burford a lot, but the restaurant lets it down a little bit.

This is a great place to meet up with friends for coffee, a tasty lunch or tea and cakes! Always a good choice of delicious cakes! Lunch menu not extensive but a varied snack menu as well - anything from soup, tea cakes, plowmans, veggie meal. Puddings too. Also do a Sunday Lunch. Drinks and cakes are self-service, but hot meals are brought to your table. All staff very friendly and helpfulIts lovely to go there, visit the garden centre and Burford House. Have a look around the house and gardens. Also a place selling reclaimed materials for houses.Plus a childrens play area.

I reviewed this a year ago and have visited again and found the staff friendly, and there is a good selection of snacks and meals -all good value as portions are a good size. It was busy being a sunny Sunday but there are plenty of tables inside and out. Would recommend.

Our visits to Burford would not be the same if we did not lunch here. A small dining room with very friendly staff and excellent food. 5 Star service and highly recommended.