Bugis Street Brasserie in Kensington and Chelsea

Pls update your website. We arrived at 10pm to be told that you were closed even though your website says closing time is at 11pm.

Not only is the food tasteless but it is vastly overpriced. 2 starters, 2 mains (no rice etc) and 2 small drinks - £96! Not only that but they tried to charge me for a dish that I sent back, virtually untouched. They also charged for covers, added 12.5% service charge and wanted a tip! Not good.

Clásico chino... La comida es buena, pero no sobresaliente. Algo recocida. La atención amable y rápida. Platos abundantes. Muy caro como todo Londres... Almuerzo para 2 por 80libras....sin nada espectacular

During a recent tour of London, our party of six (five 55+ adults and one 12YO male) decided to stop here for lunch. Since it was quite chilly that day (40 F and windy), we were wearing coats, sweaters, and nice jeans. Upon entering, the maitre d'\manager (I assume) made a comment to the effect of “Well, you certainly seem to have dressed warm today”. Maybe it was an attempt at humor, but it wasn’t exactly a friendly greeting. Seeing that the restaurant only had a party of five and a party of two seated, we asked if a table was available. Maitre d'\manager’s response was “Do you have a reservation?” Obviously not, or we would have said that when we entered. He said he’d see what was available, walked away, came back a few minutes later and asked a waitress to seat us at a table that was already set for six. The food (sweet and sour chicken, sweet and sour pork, chicken noodles, Szechuan beef, egg fried rice, white rice) was absolutely delicious. The wait staff was attentive, polite and gave us time to savor our meal. Meanwhile, the maitre d'\manager never once checked on us. He did, however, take the time to seat, take the order of and personally serve two young ladies seated directly across from our table who ordered Afternoon Tea. I also observed that at no time during our meal did the restaurant have more than a dozen patrons, including our party, and many were dressed in the same manner that we were. I’ve read this is supposed to be one of London’s best Asian restaurants. That’s certainly true from a food perspective. Unfortunately, some the staff’s attitude distracts from that.

Expendive , in a hotel ground floor , food is just average but charges 5 star hotel price. Presentation looks cheap, never fad such rubbish restaurant in 20 years

Unfortunately the service and food was average, despite their adverts. The waiter simply forgot to place our main course order.

The food was very tasty but poor service. The dessert we ordered never came even though we reminded them several times.They also charged us for the same till we pointed it out to them. No explanation and no apologies were given.

Nice place to go but a little loud so best is to avoid dîner there as many people are drinking unless you are with a group of people.

Thai Chinese should not ever be served like this. Looked ok but so bland. We shared ribs in Chinese bbq sauce. Meat was tender but the sauce was lacking flavour. The mains arrived and we barely touched them. Again bland flavours. I understand other people’s comments regarding the decor. Works well for breakfast though, which was very good.

We’ve been going to Bugi’s street for over 10 years. Moving to a new venue was unavoidable considering the other venue you were not allowed to open. I don’t mind that. However the decor has changed and the feel of Kopi Tiam has gone. That I can also just about take. But the quality of food has suffered and this is not acceptable. We always order char kway tiau and chicken rice. The amount of chicken has reduced in half and the price has doubled. Kway tiau noodles was more pad Thai noodles. I could have just gotten pad Thai for half the price somewhere else. Disappointed and prob won’t be going back unfortunately. Shame as the service and staff is as nice as ever.

IThis is actually a double review, went with my wife and son then as the experience was so good went with another 4 members of the extended family mid November On both occasions the food was brilliant. That may surprise some as both times were a Sunday late afternoon / early evening THe one disappointment was that they didn't have the full range of beers available from the menu on either occasion so should improve that, but the food is simply excellent. Over the last twenty years I have visited from time to time, it never disappoints, my wife loves it and she grew up in Singapore so I consider her a good judge Definitely more Asian people in there than European on most visits, which you can read into what you wish, I wouldn't look for English food in Asia, but maybe home style food is what people need My family and I really like Bugis Street and have done for years, it is a top quality, good value restaurant, despite being in the heart of Kensington Having been fed successfully there over the twenty years I mentioned, I really cannot understand any negative reviews, these guys are consistent and top quality

My husband and I visited the restaurant for a quiet dinner - we hadn't booked but randomly stumbled upon the restaurant which was a short walk from our hotel. The food was delightful, service was even better and overall the experience was fantastic. A delight for a vegetarian as there were so many options to choose from!

We have been customers for the last 10 years. Even during the pandemic whenever allowed we have continued to eat there. But what have you done??????!!!!! Completely ruined it by moving to the other end of the street. Now it’s devoid of atmosphere and food prices have gone up 50%. Used to be like going home whenever we eat there but now it’s a soulless experience. Stripped of all the decor that made you feel you were in a Kopitiam. Only good thing left are the staff who are friendly and attentive. Bad decision.

La cucina è veramente eccellente, con sapori definiti e delicati allo stesso tempo. Porzioni molto abbondanti. Purtroppo non c’è coordinamento con il servizio bar e pertanto mentre arrivavano le portate ordinate non ci erano ancora state servite le bevande!

The most boring, depressing restaurant I've ever been in! The terrible background music and officious decor are combined with over-priced, unremarkable dishes! Just glad to get out the pace because it just had such an awful atmosphere!

You can never fault the quality of the food , really authentic and very well presented , thanks Kevin and Paul for the amazing food abs my best regards to the chef

A great venue with friendly staff who have worked there for a number of years Very good food

We had a lovely experience here tonight. We ordered salt and pepper squid and ribs to start which were both super tasty. I had prawn noodle soup which was great and my husband had a singapour rice dish which was nice (although he said it...

Came here for dinner a couple of times with work colleagues. Great variety and the service was pretty good as well. The portions were shareable and we were all stuffed afterwards. Pretty busy place but has a cozy feel.

My family frequently travels to South East Asia and love the variety of food. We were very happy with the dishes we ate at Bugis and found the taste very authentic. Staff were very friendly and we were able to eat at a leisurely pace. We will be returning.

Lovely Malaysian food. Mum frequents this restaurant with her friends and she brought my brother and I along many years ago. I've returned several times since to enjoy old favourites and try new different dishes, needless to say I've always left happy. This time, mum...

I was impressed at the speed with which dishes arrived - though my friends did start ordering a few minutes before I got to the table - and the tables were generally big enough to have an array of dishes on without taking over! The Chinese New Year menu had some great dishes e.g. mushroom the moss looked like "hairball from a drain plug" (''~) BUT standout was the Hainanese(?) chicken with rice & garlic dip!! I opted to have Pu'reh tea because it seems more appropriate than a glass of wine etc. Very pleasant décor which gives character but doesn't distract from the food.

My usual haunt if I am in need of some Asian flavour. Went with a bunch of colleagues after work and had the set menu £33 per pax, excluding drinks. Attach a crispy duck pic. Rest of the dishes were fairly good but you should...

Good service,good menu choice,tasty food...recommended

It's a nice simple Asian restaurant. Good friendly service and very clean. Excellent chicken satay but the Singapore Laksa was very different from the genuine article in Singapore. It looked pretty much the same but tasted quite different. I would go there again. PS nice pub at the end of the road.

There aren’t many Singaporean restaurants in London so we were keen to try Bugis Street. The food is good, although the menu includes a lot of more Chinese and even some Sechuan options and there were a lot of Singaporean classics that weren’t on the menu unfortunately. Service is friendly and helpful. It is however clearly a hotel restaurant and that is obvious from the size and decor: it’s quite empty and not the warmest of atmospheres.

Excellent food and good service as usual. Brought three friends here for the first time and they all loved it.

Very delicious and authentic Singaporean food.

The food was amazing and the staff was very friendly and attentive, specially Paul who personally took good care of my family.

Went there with a friend of mine for lunch yesterday. We ordered three of the most popular dishes I believe, one is the hainanese chicken rice, laksa and also the fried noodles kinda thing and the laksa was kinda bland but the other two were...

The food was tasty, really nice. And the staff was friendly and helpful

Food average, expensive drinks and truly dreadful service. It was so slow that we had been there 15 minutes before we could order drinks and get menus. Several couples left without ordering! Maybe we were unlucky as there are lots of good reviews! Beware.

Food was amazing, short wait for food. The service was amazing particularly Eva, made sure we were well served.

On a recommendation we opted to try the express lunch here. Brilliant! A huge choice for the main course with a soup of the day plus ice cream for a good price. We could also have paid a bit extra and had a choice of...

We had great food here. We orderd a few different dishes and then all shared them. The crispy duck was fantastic. The other dishes were nice.

Bien merecido reconocimiento! Comida deliciosa y muy muy autentica (según nuestro amigo de Malasia) Eva es genial y muy profesional....

The food was delicious and the service was outstanding (especially Eva). Highly recommend it if you like authentic Asian cuisine. Definitely will come back again 5/5.

Pretty decent high end dim sum and Asian fusion in Kensington.

Nothing special, but quick friendly service and reasonable food. Wouldn’t rush back. £35 for starter, main and beer so a little more expensive than average.

Lunch here on Friday, having been interested after reading Jay Rayner’s review in The Guardian. It lived up to everything he said. Superb satay. Melting salt & pepper squid and sumptuous pork. Nasi Goreng also delicious. Service very attentive and polite. Wine good value and...

The service was hit and miss, the chap who served my table was good, but some of the other staff seemed quite miserable. Strange ambience in the restaurant.

A surprising find. On entering you think this is a cafeteria as it is minimalistic. However, don't be fooled. The staff are very friendly and helpful and the food was exceptional. Well cooked and presented and it tasted wonderful. I will definitely return and I have recommended the restaurant already to family and friends. (PS - I marked the service down due to the eagerness to clear the plates when one of our party was still eating. I saw this was eagerness to please and not trying to get us to free the table. I would say it is a cultural thing as I experienced the same thing when I visited the far east.)

Great food. Salt & pepper tofu very nice. Haienese chicken rice was very tasty. A good selection of vegan dishes. Desserts are authentic and takes you back to the real bugis street in singapore. Clean and quiet even though the place was full. Waitress was very friendly. A must visit

Très bon restaurant, accueil agréable, menus variés pas de glutamate. Nous y avons mangé plusieurs soirs et n’avons jamais été déçus.

Drop in here for Singapore food. Had Chicken rice and Laksa. Both of reasonable standard. However Laksa soup/gravy was rather watery, rather lacking in Coconut milk and pounded dried prawns. Serving staff should be trained at least to smile once in a while.

Not the fanciest of restaurants I have been to, but the food is very good. Service was equally amazing from the moment we entered the restaurant. The restaurant manager assisted us in lifting our stroller to make our way inside. Offered us a large table so we can comfortably place the stroller next to us etc. The only negative was the wine by the glass that taste-wise didn't reflect the price.

Casual dining with good service and awesome value for money. Ordered vegetable soup and egg fried rice - both were well made with fresh ingredients. Good place.

I was served by Eva and she was very professional and always carrying a smile on her face to make her customers feel welcome. Their food there are very authentic and I always love going back!

As usual, great food, excellent service and good advice on portions. The dishes are perfect for sharing, with some highly spiced dishes blending well with some simple dishes. Drinks like chinchow/Tiger Beer and Singapore Sling fit perfectly. The salt and pepper king prawns and squid are out of this world! The traditional dessert, gula Melaka, is the perfect “soothing” dessert, after spicy Singaporean food

Great value for money restaurant close to Gloucester Road underground station with an excellent choice of far-east Asian dishes. Family-friendly and the staff couldn't be more accommodating. Above all a favourite choice with my colleagues from China and Taiwan which says it all.

Amazing food - and great value! Great dishes - good size too. If you are looking for spicey Asian food - this is the place to come!

Booked table a week ago (essential as turning hoards of people away). Definitely a must on your next visit to London Clientele mostly Asian We found this gem after reading The Guardian review Food superb, lovely relaxed atmosphere

Kevin is magnificent! Do try the spring rolls and the laksa is amazing! Highly recommend this restaurant

I am a regular at Bugis. This time I had a dinner with a group of friends and everyone was very happy with the quality of the food. The staff is amazing! Very friendly and very efficient. Will most certainly return. Thanks Kevin, Eva, and Jack.

I've been coming to this restaurant for the last 5 years and the food and the service have been always exceptional. The place is quite busy but the staff members are very quick and efficient, and the wait for the food is minimal.

It was the best Baby shower ever.. We had amazing delicious dinner and the staff , Kevin and Jackie also was very friendly. We will go back.

I go here often. Simple decor but interesting and obviously enthusiastic oriental clientele - both older and student age, a pleasant lively atmosphere.

I visit Bugis Street regularly when visit London. It is lovely food and sevice . My favourite dish is Laksa but tried other which were very good too. It is real Asian food and style. Thanks to Jacky for a great service whenever I am there. It is nice to be welcome there

food was disappointing and expensive. won’t come back for this

Closed to Victoria & Albert Museum. Extremely friendly staff & great service. The best Hainanese Chicken Rice in London.

Delicious, efficient, good pricing and best services. It is rare to find like that in the heart of central London. Always at the top of my recommendation list.

The Laksa was as good as any in Singapore, fantastic and really good value. Will go again....regularly

Visited many times. Good staff and authentic food. Have a child with allergies, they are happy to accommodate our food requirements when possible and explained well when it is not.

Excellent! Loved our food. We will be returning soon!

Delicious fresh food- tender beef, ginger & spring onion. Serice quick & very good- will definitely visit again!

Went with 2 others today. We were waiting for ages to be served even though restaurant was not full. The person who took our order- male (Jacky) was very rude and abrupt. When it was time to pay we wanted to pay separately, he threw the receipt at us and asked us to calculate it ourselves and continued to serve other customers. It’s a shame about the customer service as the food although overpriced was good.

Authentic flavours of Singaporean food. Chicken rice, Singapore laksa, prawn noodles and mee goreng are recommended. Excellent set lunch menu.

We were a group of 4 and chose the al la carte menu. The laska which had been recommendended via Jay Raynor's column was very disappointing and lacked both depth and flavour. Overall the food was very tasty. Extremely popular at lunch time . Just the sheer amount of customers meant the staff were working flat out but from being seated to taking the actual order did take some time and we had to call someone over in th end. In hindight should have chosen the cheap set luch option which looked very good and was obviously easier to cater to on a busy day!

Opted for the weekend set lunch menu. Dishes came out fairly quickly suggesting fair amount of pre preparation. But on the whole the food is flavoursome and the set menu price is great value. Service was quick and efficient. Definitely a cafe feel rather than a restaurant.

Brought back memories of being in Sinagpore. More Singapore makan please - stingray, bak kut teh please!

ラクサを食べにいきました。あと友人はシーフードヌードルを食べていました。どれも美味しく日本人の口に合うと思います。

We had dinner here after a busy day in London and the food was very good. Fried noodles with prawns ans shrimps were delicious.

Food was a lovely taste of home. We all enjoyed it very much. Thank you for excellent food and service!

Good surrounding. A nice atmosphere, not too loud, but neither quiet and boring (we went at lunchtime between 12 and 2). The food was good and the tasting platter was excellent. There were four of us and we all had a separate main course. I would have been better if the main courses were shared. One of the same thing for one person was I thought too much.

Excellent food, clean restaurant, great service. If you love Singaporean food, this is the place for you.

This restaurant is a hidden gem! The food is fresh and really delicious! Excellent value for money as well.

I had read good reviews of this place including by some respected columnists so I had expectations of a good meal. I've also visited Singapore many times over many years so know something of the food there and the quality you can expect. I was accompanied by a friend and had booked a table for lunch.

During my recent trip to London I ate a couple of times at the Bugis Street Brasserie near Gloucester Road underground station. The first time I tried the nasi lemak, and the second time the char siu. Both were excellent!

We were pleasantly surprised to find a restaurant like this so close to hotel. A lot of Italian around so we were ready for a change. Food came quickly, well prepared and portions were good. It did cost a bit more than we’d realized but no wasted food so a plus and we had some variety. Decor nothing special but the food is what you go for right? I’d return. Definitely.

Re-visited recently as we were missing our usual Singaporean food. Polite and attentive service. Good meal.

Considering the very good reviews I had read I was disappointed with the quality of the food, nothing like the same as in Singapore and more like a mediocre Chinese takeaway.

First rate restaurant with the best Singaporean food outside the city state.

Service was prompt and polite. Excellent Chinese food with a good menu variety. One of very few Chinese food establishments in the neighbourhood. I would go again.

95 sterline in due per una cena insapore e senza senso. Siamo già stati in diversi ristoranti asiatici e cinesi, ma questo è il peggiore di tutti. Ingredienti di bassa qualità e posto pessimo. Non andateci assolutamente, noi non ci torneremo mai!!!

Went here twice for dinner as it was across the road from our hotel . Good kway teow and reasonable prices. Service a bit hot and miss .

Lunch with wife. We had Singapore Laksa and Nasi Goreng. Both dishes were busting with flavor and cooked to perfection. Service was first class. Will definitely add to our go to places when revisiting London.

The restaurant is in a square room in the Millennium hotel and had the feeling of a canteen, very spartan. Service was professional and rather brusque. Tofu satay was light and lots of satay sauce and mixed fried vegetables not at all greasy. Seasoning too subtle so not much flavour. Not a place to linger but probably ideal for the hotel guests prior to evening out. If you're in the area fine for quick meal but not worth a detour. Low point is bottled beer at £5! Two beers and three plates at £42 not a bargain and considerably more than it would be in the actual Bugis street.

Thoroughly enjoyed our dining experience, staff very attentive and the food was of a high quality , generous portions and well presented

The write ups must have been for another restaurant! Everything was below average - service and food. A selection of waiters and having to request service, chopsticks etc. My cha sui pork was cold. The drink I wanted to order when I arrived was 'not in stock'. I wanted a Plum Soda. Prices are way too high for this kind of sub-standard eaterie. I would never return or recommend and I felt dreadful for my friends who were treating me.

We ate there this evening, the food was fabulous and the service was excellent. The staff were extremely friendly and made are stay special. I would recommend this restaurant to everyone. If I have a chance I would love to come back to this restaurant again.

Quality of food as gone south - no care in terms of the way how it was cooked. Dry greasy, soup not warm and had to request a hotter version. The fried rice noodles were made from hydrated rice noodles, too lumpy and sticky and too greasy. Regret not returning, sorry had high expectations not fulfilled. Was Good AFTER the Rayner review.

I enjoy eating here because this restaurant serves delicious Singaporean food. Portions are ample and service is good.

We were excited to see a restaurant in London that offered Singapore food. Having lived in Singapore for a few years, it was absolutely delightful to see a place that offered Hainanese Chicken Rice.

Absolutely fantastic food, great location. Would go again when in town.

Somos un grupo de amigos que vivimos en Singapur y nos encanta que nos recuerden la comida que nos faltan. Habiendo descubierto la Bugis Street Brasserie, definitivamente regresaremos. La comida era estupenda, nos hizo sentir nostálgicos, especialmente la laksa y sambal fish, aunque probamos muchos platos y todos eran encantadores. El servicio y el ambiente también eran buenos.

海南鶏飯を食べました。 味付けはいいのですが、肝心のチキンがちょっとドライでパサパサしてました。 全体的には満足です。

The set up is typical for a small SE Asian restaurant - the clientele was largely Asian reflecting the quality of the food that we were very impressed with. Four of us had grilled dumplings, deep fried prawn rolls, Penang char kway teow, Singapore laksa, duck, and beef char kway teow and drank Tsing Tao. Noise level was quite high but we could still hear each other without problem. We intend to return - many more good things to try from the menu.

Clean and airy restaurant. The Singapore Laksa was excellent. The desserts were very good. For a Singaporean brasserie the wine served was very good. Service was polite and fast. The place could get noisy when full. Plenty of choices on menu. Busy so a good turnover of food.

Después de instalarnos en nuestro hotel cercano, nos atrajo su nombre y probamos su comida a mediados de junio. Ubicado en el Millennium Gloucester Hotel, el restaurante vende comida china de Singapur. El muro tiene imágenes para explicar el origen de su nombre. El servicio está bien, pero la calidad de la comida es muy buena desde el punto de vista de un cliente asiático. Probamos su Century congee, Kway Teow Beef, Hainan Chicken Rice, Fried Rice y otros platos. Todo es normal pero no auténtico.

Average food. We don't intend on returning in a hurry.