Bru Coffee & Gelato Leicester in Leicester

AMAZING CAFE, Macy makes the best Spanish lattes, always welcoming and smiling 🤍🤍🤍

Don’t knock it till you try it 🥹 Great place Great team

love this place, great for students to study in! white hot chocolates are my fav!!!

Macy served me today, she was so kind and friendly!! Thank you so much for making this a beautiful experience!

The waitress complimented my earrings. Very sociable and polite. Relaxing vibe. Chai Latte 🤌🏼

great vibes and great cafe to study at

One of the staff in Bru today, 29th of Nov 2024 at 3pm was disgraceful. Standing in the serving area, swearing and cursing for everybody to hear, with children sitting close by. Vile person

I have been coming to this coffee shop for a few years now the food tastes great and the staff are verry polite and always happy with great customer service there's a a few staff who really stand out for me her name is bri she is an asset to the coffee shop I think would recommend this coffee shop to anyone

Had a lovely catch up with a friend and loved it. Macy’s service was top tierrrrr and very helpful. Defo coming back

Lady was lovely! Grilled cheese was spot on and creamy!

The service was so lovely and welcoming, they also make a great chai latte!!

Maria was very helpful to me deserves a pay rise

The morning staff is the best i love the coffee only them they know how to make it perfect

The best coffee around I love the place and the staff is the best specialty the girl in the morning

My local coffee shop. Great venue, homely, lots of hussle n bussle or.... go upstairs for quiet. Staff are so friendly and smile pretty much all.the time. Very helpful and open to my requests

Amazing staff and the girls here look after me as I come here all the time. Really nice comfortable environment. Chai latte all the way. 5/5

Morning staff are always very polite and lovley we look forward to coming every morning 😁

Best coffee place the morning staff is the best

Morning staff always treat me well. Thank you for the great tea 👍🏼

Go every morning, the staff are lovely especially Maria and jenny, make me feel so welcomed and jenny always makes the drinks so good!!

Lovely place, hot drinks and food on point, just to my liking, I was very satisfied. Staff are delightful and provide a perfect service to all customers. I have been multiple times and will definitely return and also recommend to all my family and friends.

I recently visited and was greeted by Macy, she recommended different types of drinks i could have as i was unsure on what i wanted. Had a lovely experience and my iced white mocha and biscoff cookie dough was delicious made by Macy, will be visiting again

I went Bru for the first time today and I had such a wonderful experience. I was served by Macy and she made the experience all the more better. She was kind and I felt very welcomed and its one of the better cafe experiences I’ve had in recent times. I will definitely be coming here again.

Macy is friendly and helpful. Service was fantastic. I’m a regular customer and macy helps and makes the place better by being very approachable and if there’s any issues, I can easily approach macy with any concerns knowing it will be sorted.

Bru is a very welcoming place, Macy and all the staff are very friendly. I'd especially recommend the cherry mirror slice, and their coffee is a lot better than other places.

Great vibes. Good service from Macey

Bru is a lovely, friendly place to come to on your own, as well as with others. The coffee is really tasty and better value than offerings from chains. Their toasted sandwiches, cakes, waffles and gelato are all really good. And they are open later than other cafes. Macy and the other staff make you feel welcome.

**17/11/24 - 18:40** I encountered a disappointing experience with the service at Bru. The blond server displayed a lack of professionalism when I expressed concerns about my pistachio latte. Having enjoyed this beverage on numerous occasions, I found that the drink I received did not resemble the one depicted in the menu and appeared to be poorly mixed, resulting in an appalling flavor. When I requested a replacement, the server declined, stating, “we can’t change a drink just because you don’t like it,” and exhibited a dismissive attitude. Despite my request, she refused to accommodate, citing concerns about product waste, yet she discarded my drink anyway. The level of customer service I experienced was subpar, and when we ordered new drinks, which we paid for, she took an excessive amount of time to prepare them while engaging in conversation with a coworker. Consequently, we received lukewarm drinks, which we felt compelled to accept to avoid further confrontation with her unprofessional demeanor.

Phone never gets answered and emails too.

Amazing place I love it, come here every single day to get my daily coffe

Good service, very chill place. Enjoy the coffee always and different varieties of food to eat. Go to place in Leicester

It's a very good experience. It's located in the city center and you can enjoy a moment of tranquility in the noisy streets. The baristas here are very enthusiastic and friendly, I recommend coming here to experience it.

"I had an amazing experience at Bruu Coffee! The atmosphere is cozy and inviting, making it the perfect spot to relax or get some work done. The staff was incredibly friendly and attentive, ensuring that my order was just right. I tried their signature coffee, and it was delicious—rich and flavorful! I also loved the variety of cakes they offered. I highly recommend Bruu Coffee to anyone looking for a great cup of coffee and exceptional service!" Thank you MACY!!

Two stars lost on atmosphere, too much smoke/vape, with the door left open so it all blows in, and no one does anything - as this is a repeat let's make that three stars lost; plus one for the fantastic Nutella porridge and seemingly improved on the above, this is hard work btw... Yep, and several steps back again, refusing to maintain a safely smoke and vape free atmosphere even within the establishment makes it a no thanks kind of place, soz and tatah

Good coffee, but ice-cream is not the best I've had. Can get crowded as it's a small place. Friendly staff.

Delicious and savory desserts. The boba tea options are also soothing and refreshing.

Today i was served by Maria,i had a very good experience,the service was of high quality

I had the pleasure of being served by Maria and Jenny this morning, and I must say their service was absolutely excellent. Both greeted me with beautiful smiles that instantly brightened my day. They were attentive, professional, and ensured everything was perfect. Their friendly demeanour and efficient service made my experience truly delightful. I couldn’t have asked for a better start to my day. Thank you, Maria and Jenny, for your outstanding service!

Love this place ! Soecialy Maria and Jenny of the morning shift are top level . Their customer service its just amazing . Thnx for making me comfortable

This is a lovely place to have coffee I came often with my friends and family. Maria and jenny are the best.

I love my bubble Tea from Bru and specially when Jenny makes it .it's lovely atmosphere and definitely try brownie my favourite cake

This is the best place to have coffe and hang out. I love it . The morning girls Maria and jenny are the best. Always smiling and helpful

I love the coffee and the place. Maria and Jenny are the best

Maria is the best worker very nice and kind 😁😁

Shania, Macy and Iveta, are enthusiastic and caring, their knowledge of the products are second to none, they are only too willing to go out of their way to help with any queries no matter how trival, with a smile They are a credit to your company The reason for four instead of five stars for the food, is the continued lack of Gluten Free options by Bru as a company, which can easily be rectified Many Thanks

Shania, macy, iveta. Great service and amazing dessert.

I been coming to Bru for a while now and always felt welcome and iveta and the staff always been so kind and they make amazing coffee

I’ve been to a lot of cafes but none have treated me as well as bru has. Huge shoutout especially to Macey and Aqsa who have both provided exceptional customer service and that’s partly the reason I keep coming back to bru.

I came here last night and tried the Spanish rose latte, was so pretty and tasted really nice, and for the price as well I’d defo come back for it. I was served by a girl named Aqsa who was very kind and attentive to mine and others needs, I don’t come so often but when I do she always remembers me and greets me with a warm smile which is so nice. Will defo come back again!

Shania and aqsa gave me very good service very friendly.

Macy and the rest of girls always making the place lit and now use to getting me my caramel latte on a daily

This is great coffee shop in the city of Leicester. The service is always on point. And staff lveta, Aqra and bri know my order as i this is my weekly pit stop. Keep up the great service 😊

I love this place . It's warm ,pleasant and very welcoming. The morning staff and service is on point. I really recommend to everyone to try . They have a vast menu all the time.

Been coming here for years. It’s one of the few places that are open late where it isn’t a bar in the city. Lovely staff members and overall, a really pleasant addition to my day when I fancy coffee.

Great service by Maria best coffee

Maria and Jenny best attitude and very kind

Great atmosphere super friendly staff

Just want to start by saying the coffee in bru is amazing I would recommend the pistachio iced latte, Maria and Jenny where absolutely amazing, big smiles on their faces as I walked in, and showed me how to use the bru app in order to collect points. Amazing experience.

I have my coffee from but every morning,coffee and the girls on top as always

everyones fantastic, always a positive atmosphere, best coffee in leicester

Service and food was amazing by Miriam, Uzoma and Simran. Considering it was busy they were able to deliver a high quality service. I enjoy coming here because there is always a consistency of brilliance. Definitely worth coming back for .

Bru has become our regular pop in for drinks, snacks and desserts. Even better now that they are open until 10pm 7 days a week. Staff are friendly and attentive, Myriam, Simran and Uzo . The food is always presented well and are of good portions. We will definitely continue to visit

Mohammed was really helpful and a very kind hearted person who helped us select a drink. Would defo visit this place again !

Amazing coffee!!! Served by Eleanor at the Oadby branch who was extremely helpful and informative about each drink 😋 I am very indecisive and couldn’t decide what to get! Ended up getting the Iced Spanish Latte, and my boyfriend had the nicest Peach bubbletea! 😝

Fantastic service from Uzoma. Food was delicious too.

Mohammed is ace! Brother always welcoming and smiling. If you ever need anything, it is never too much for him and always willing to help. Really nice cafe, one of my local spots on a sunny day. (Download the Bru app as it gives you loads of freebies and I also recently found out they accept Blue Light discount) What is there not to love!

Thanks to Mohammed for his kindness and professionalism today. Had a lovely coffee and the ice cream is top notch 👌🏼

Rude staff i asked nicely but he answered me so rudely mever go back again because of this ginger girl

Mayce she’s the best , been at bru Leicester many times and she’s always very helpful and very sweet, best costumer service from her

Refular coffee drinker at Bru, as soon as i walk in they know what im having! Jenny and the team are always providing the best customer service. Definitely a cut above the rest!

My visit to brü left much to be desired. The service was terrible and the morning staff were so rude, and the atmosphere felt stale. Overpriced and underwhelming, I won't be returning anytime soon. Not suggesting that place there are loads of better coffee shops around in Leicester

Well, I was a regular customer and I left a one star review before due to horrible staff they had. I left Leicester for a year and I said let me delete the review as might be the staff changed and not fair to keep that review and comment. Here after a year and despite some of the staff changed but still the same service same attitude indicating a management problem more than a staff issue. If I could give zero stars, I would.

Lovely place for a coffee and a bit! Very polite and friendly staff( Mohammed, Amin and Uzoma)!

Bru oadby is always my local go-to, their service is always great and have the friendliest staff like Mohammed :)

Great service. Mimo and Mohammed were kind and friendly and we had great desserts😋😋😋 I highly recommend brü!😁

Very good desert and service was spectacular. Mohammed was a very nice waiter and was very friendly. I reccomend!

Could spend my life here. Amazing food, service and atmosphere. Cannot fault this place

Great customer service, good enviroment and amazing place for deserts etc.

slow service i waited to pay for my juice 30 minutes this is outrageous

A Delightful Experience at Bru I recently visited Bru and had a fantastic experience. The staff were incredibly friendly and welcoming, making me feel right at home. The service was fast, which was great since we were on a tight schedule. The cafe itself is beautifully decorated and has a cozy, inviting atmosphere. It’s a lovely place to relax and enjoy a meal. I ordered the full English breakfast, and it was delicious. Everything was cooked perfectly and tasted amazing, from the crispy sausage to the perfectly scrambled eggs. Overall, Bru is a wonderful place with friendly staff, quick service, nice decor, and great food. I highly recommend it and will definitely be back!

Very friendly, clean and good quality. My little one dropped her ice cream cone and without hesitation they replaced it for free.

Great service from Atlantic, Macy, and Aqsa!

Every morning I go to Bru in city centre for my morning coffee. All The girls there are all immaculate. I’ve been served by different girls every time and every single one of them is very polite and give top service. The coffee is always also very delicious. I recommend this place.

The morning staff were rude absolutely disgusting

Bad coustmer service rude worker

I just want to say big thank you to the blonde girl with tattoos,im pregnant and she always clean for me before i use the toilet.Always kind and funny.thank you for making me feel comfortable.

Always used to get coffee and grilled cheese from here. Came in today after a while to find out nothings changed. Everything is still perfect. Great atmosphere to relax and grab a snack or some coffee. Very professional and kind staff.

Very good, made a drink off menu and it was fantastic. A great first impression definitely going again

They don’t have dairy free spread for your toast, very disappointing when you go for toast and they have no margarine for vegan or lactose intolerance people

Serene environment, really lovely, nice customer service, food was quite lovely, order was timely. overall wonderful experience.

Very poor quality "Luxury shakes" tried raspberry, bubblegum and strawbella none in the family liked any of them, nothing Luxury about them.

Most of the time their bru app loyalty doesnt work on their till, then the customer loses out on points, if your systems are down, you should have a way for customers to claim their points using reciepts once your system is back up, because customers lose out.

Everything was amazing and Nelly was super friendly and cheerful! The strawbella waffle was really good

Oisin was serving very great lad

Oisin was exceptional, hot chocolate was amazing!

Brü is the go-to spot. If you're ever confused about where to go, what to eat, etc. Go here. It's simple. They have everything you want and need 👏

Quite a few staff. I thought the service a bit slow. Great coffee

We just had a coffee, but the coffee was lovely

very friendly staff, made the experience so much more enjoyable and the food was amazing. would for sure recommend.

Tried to get a bagel warmed up more than 35 minutes before closing time and was told their oven was already closed for the day. I could understand if it was 10 minutes before close, but 35? Ridiculous!