Brownlow Amrs in Richmond upon Thames

Very pleasant pub with extensive menu. We went there on Thursday and Saturday on same week (off peak), seated in bar area. Meals were served in 40-60 min which is more than fair for busy establishment with such a variety of dishes. Servers offered top-up drinks and checked if food was good. Portions were generous and very tasty. Would highly recommend and glad we ignored the negative reviews.

Its a hard time at the moment for hospitality especially in small villages . Previous reviews nearly put me off from booking about the long waiting times . Mine and my friends dining experience was the best and the food was superb . They were busy and coped with the service with only small gaps in between courses . Very good menu with a wealth of choices . I highly recommend going you will not be disappointed for superb tasty food .

Absolutely shocking service. We waited 1hr 35 minutes for the waiting staff to bring out our MAIN course, when we explained we had still not had the starters she replied that they had “missed them off the order” and if we take the mains now we could have free dessert. We arrived at 19:00 and finally when we finished we left at 21:45…… no apologies, no explanation nothing. I’ve left this 3 days as I had asked for a response from the pub, but nothing. AVOID if you want an enjoyable evening.

After speaking to others who raved about this place we booked. I firstly enquired did they have a dog free dining area which I was told the restaurant was so I booked. The table was booked for 6pm. I looked for the restaurant staff to let them know we had arrived. Only the young man who was serving at the bar was evident. We did manage to get to the bar to choose a beer and inform him we had a table booked. He showed us to our table and put a wooden clipboard down with a menu on. He didn't bring out attention to the specials board which I noticed later. After about 20 minutes I had to go to the bar to ask if we ordered there or at the table. There was another young man appeared to help. Anyway we finally got our meals around 7.15 which I cannot fault at all. No one came to check it was OK. I had to go to the bar again fighting my way through the people drinking at the bar to ask for our bill. Yes it is a pub and obviously all the tables are reserved for dining which means standing room only for drinkers. Only one loo which needed a bit of TLC to say the least. Shame about the service as the food was good. I wouldn't go back.

From the moment we walked in we were made so welcome. Bar man was friendly, polite and efficient. Excellent menu choice. The service was spot on. Food was of high quality, fresh and very reasonably priced. We were a table of 10 and the service was excellent. You can tell everything was freshly cooked. We had absolutely no issues with wait times. If you wanted fast food then go to McDonalds. Thanks to the brilliant staff, will certainly return when in the area.

I’ve delayed writing this review because I empathise with the hospitality industry at this time. We have frequented the Brownlow on several occasions in the past and never had cause for complaint, but our most recent visit was terrible. I’d hoped it was a one off but on reading the experience of others, sadly I realise it really has gone down hill! We had exactly the same experience of poor service, disinterested and forgetful staff, menu not up to date, we were eating our starters when we were told our mains weren’t available! The soup of the day, supposedly a roasted veg, was a disgusting gruel like bowl of thick mush. Never ever seen anything like it!!! I’m not in the business but as someone who frequents many restaurants and pubs for food , I dare to suggest it’s not rocket science!! You need to get back to basics of excellent customer service and quality food. Less choice on menu would be preferable to the shambles we experienced . And another point, I know we’re out on a limb in terms of eating places being dog friendly, but personally I feel the world has gone mad!!! Having to share one’s eating space with noisy , smelly dogs is disgusting. Despite having reserved a table we were put on a table near the door and had to endure the smelly dogs and cigarette smoke from the smokers at the front door . Even getting to the toilet was a struggle to get through the dozen or so young people sitting around the pool table! I could no longer recommend the Brownlow Arms for a nice meal or a pleasant ambiance. I do hope management gets to grips with the issues, which are clearly commonplace.

Absolutely disgusting service and meal, we've eaten here a few times and will never go back. We arrived for a booked table to find a reasonably empty pub after the Sunday dinner rush. Had to ask to make drinks orders, when they came they were all just placed at the end of the table for us to serve ourselves. We then had to ask to place a food order, and waited 20 minutes before being told some of the starters ordered weren't available. In all, we waited over 1hr 15 for starters and 2 hours for mains. No acknowledgement or apologies. There were critical parts of the mains missing (fish and chips with no chips) and the kids desserts, a basic bowl of ice cream each, weren't served until after the adult dessert plates cleared. Anyone who has dined out with children will appreciate the uproar this caused. Members of the party had to leave prior to the meals arriving because they took so long. The service was absolutely disgusting. We spoke to the serving staff on 3 separate occasions to highlight our disappointment, specifically asking for better service on 2 occasions. We had to use the bathroom a number of times (understandable given a 3hr meal) and every time there were serving staff just sitting around having a drink. Staff were very argumentative when raised for a final time before paying the bill. There was ample opportunity to recognise and rectify the situation and none was made. The drinks were eventually reluctantly removed - quite insignificant given the disgruntled customers and food disappointment. I kept being asked 'what do you want' and a standard response of 'no' to everything reasonably suggested. No efforts were made to offer a resolution. The meals of those who had to leave were also initially left on the bill. I understand it's easy to focus on the negatives, but there was absolutely nothing positive to be said about our entire experience.

We last visited in January and had a great meal. The food this occasion was also very good. Also dog friendly, which is a plus for us. The problem being, when we arrived and stood at the bar for 15 minutes waiting to be served and then when seated the food took quite a while to arrive and then again we waited for desserts. I could understand if it was busy but it wasn’t, exactly the opposite. I was surprised by so many negative comments left lately, mainly related to the service but some related to the food. It seems maybe the establishment is understaffed, a pity after having such a good reputation. We visited on a Saturday afternoon and there weren’t many people eating at all. Hope they manage to get it back on track as it is one of our favourites to visit when in the area.

Food and service used to be great here. However it’s perhaps time for Barbara to retire as the long wait and sub standard food clearly suggests things continue to go downhill. The staff are underpaid and undervalued and don’t receive their share of the tips apparently.

Excellent food ,lovely choice of menu.There is a great choice for vegetarian and they do an excellent child’s menu Staff are amazing and make you feel so welcome .Certainly the best place to eat for miles

2 of us dining. It took over an hour for our main, and both dishes were disgusting. Veg Thai green curry had zero flavour & water logged veg & rice. I added salt and still no flavour. It’s not difficult to make a veg curry surely?! Chicken supreme was literally (bone included) chicken plonked in some watery flavourless sauce. Over priced, flavourless swill served which we had to wait for over an hour for! Definitely not returning.

Stopped by on way to holiday cottage and enjoyed fantastic meal of steak and kidney pie, so good we returned 3 times more during our break. Lovely atmosphere, fabulous food and realistic prices. Definitely recommend

We came in for a steak night there was 3 of us. Sat and waited over an hour for food people who had come in after us were getting their meals. We had a child with us. When asked the member of staff she said ours was next. Absolutely ridiculous service here they clearly forgot our order it was only 3 steaks does not take long at all. We have sat and watched 2 other tables who come in after us eat their meals. No apologies nothing. Won't be coming back

Went as a group of family and friends. Lovely staff and the extensive menu was so hard to choose from as everything sounded great. It certainly didn't disappoint and the food was fantastic. Would definitely recommend. Everything was really well cooked and piping hot, including the big bowls of chips .

i love the brownlow arms never had BAD MEAL TILL TONIGHT i had the chicken spreeme normaly for for the fish had no lemon sole le the chicken was tuff suppsed to be stuffed with crab no crab in it it was awful would never order that again

Came here for an evening meal for 2 adults and 2 children. Staff were great and food was exceptional and will definitely be coming again, would highly recommend.

We were sceptical about going to the pub after reading some of the reviews on here but from the moment we walked in we knew it would be great. We hadn’t booked as we’d been walking all day and decided to give it a go on our way home. We were staying in the village so we wanted to support the local pub. We’re a family of 4 with 2 kids and our dog. We were served straight away at the bar by a lovely guy and was shown to our table. The food was fantastic! One of the best curry’s I’ve had. We’ve booked to go again later this week at the end of our holiday. The service was great and not one complaint from us. It was a cosy/friendly pub and was very popular! We can’t wait to go back.

My mother in law was a regular for Sunday lunch at the Brownlow Arms with her friend and we meet there on a fairly regular basis. After our visit there on Friday evening, we won't be going again! We had a table booked at 7.30pm for our friend's 80th birthday, we arrived early but our table was available so we sat down. At 8pm we had to ask the waiter to come and take our order. Our starters arrived and then we waited, and waited and at 9.45pm, we were told that our main courses would be 2 minutes. 15 minutes later, our main courses arrived. My 'chicken kiev' had every last bit of moisture cooked out of it and was basically a chicken breast with garlic butter poured over the top. My partner had the cod and chips. This was absolutely inedible and was basically burnt batter with no evidence of any fish inside. We obviously complained, and had the manager come and apologised, instead of hiding behind young, inexperienced staff, I would have left it there, but I had to fight to get them to knock the meals off the bill. It is a shame because this should have been a lovely night celebrating our friend's special day. We will spend our hard earned money elsewhere in future.

We visited The Brownlow Arms for the first time and had a superb meal. The location, menu, quality of the food and service was superb. I would definitely recommend it and will be visiting again

Another visit to the Brownlow Arms Excellent food as usual ,great selection on the menu ,very good value with superb staff especially Conor who has been there for several years ,he always gives a warm welcome .We don’t live local ,50 miles away but when we f visit the Barnard Castle or other parts of North Yorkshire area will always choose to call and eat here .There’s no where better .So thanks Barbara ,Coner and team for what you do best

We booked Sunday lunch. The food (when it arrived) was very good. Unfortunately the young service staff did the best they could but were clearly under pressure. There were times when we (and others) felt deserted and had to seek out waiting staff. Perhaps cutting down on the number of bookings would help. We realise that the service industry is under pressure but people understandably still expect good service. On the plus side, we enjoyed the food and found that the prices for both food and drinks were very fair.

The Brownlow Arms is a very welcoming and comfortable inn providing a most pleasant rural ambience in the charming village of Caldwell. Outside, there is a good sized car parking area. Inside, the inn has cosy, clean and attractively decorated bar and dining areas. There is an excellent choice of ales on offer - ‘Striding the Riding’ was most refreshing. The menu of starters, mains and deserts is extensive, with a very good choice of meat, fish and vegetable dishes, and interesting flavour combinations. The monkfish Thermidor and rack of lamb with garlic, herbs, shallots and red wine jus were superb. The staff are attentive, professional, polite and very welcoming. Despite the inn’s obvious popularity and the busy pace of the staff, excellent standards of communication and service were maintained throughout our impromptu visit. The choice of food and its quality were most impressive. All courses were very well cooked and presented - simply delicious, and with good portions too. The sticky toffee pudding was delightful. This venue offers good value, high quality food in very pleasant surroundings. It is certainly a cut above the more basic offerings of many other local establishments - yet it remains relaxed, unpretentious and without fussiness. Thank you to all at the Brownlow Arms for a very enjoyable evening meal. We’ll certainly be back.

Will not be revisiting. Went for sunday dinner and what a joke! Took my parents, mother in law and my other half as we had a lovely experience a few years ago. I can't be bothered to go into all the details of this chaotic...

This was meant to be one of the highlights of my visit to the UK, taking my family to a pleasant Sunday lunch. Unfortunately it was anything but. - No welcome on entering the restaurant- left to find our guests who'd arrived before us. -...

I feel sorry for the young staff taking all the flack just about every table complained about the slow service. The food was excellent ( allbeit not very much veg) but the time it took to get the food was ridiculous. The thing that got...

Had booked a table for two in the restaurant. On arrival had a job to get to reception because of drinkers at the bar. I was then asked where I would like to sit, shown onto the restaurant which was empty and had to have...

WOW. Beautiful country pub, Amazing value for money. Absolutely delicious food. Extensive menu has something yummy for everyone. Extremely warm welcome and attentive staff. Don't miss put, put it at the top of your list for a visit.

This is one of my favourite places to eat locally but on this occasion the food and service fell badly short. The waitress was very dower and needs to learn to smile. We ordered a bottle of wine but the glasses were dirty. We asked...

Like previous reviewer I had peanut chicken - I agree it was really bland. Partner had mediocre fish pie. We were also stuck in very noisy bar with standing drinkers knocking into our table. We had not been before and had booked a table but,...

Prebooked so i was expecting table in restaurant however we were asked to find ourselves a table in the already busy noisy small bar it was only 5.30..at that point we were the only 2 customers in that room for food.. starters were nice I...

Really looked forward to treating my mum for a meal here. I totally appreciate how difficult recruiting staff is, but they could really help the staff they had. Menu is the main problem. It's too big this impacts the quality of what they do in...

We visited as a couple on a Saturday afternoon, the choice and quality of food was excellent, the staff were also friendly and efficient. We were that impressed with the food, we booked for the Sunday lunch and again we’re not disappointed. The food quality...

This place is really nice really fantastic food. Really good for seafood. And lots of choice. Friendly staff bar area we’re we we’re sat got a little busy with people standing around.

Went to the brownlow for Xmas day lunch and I can honestly say I have never witnessed such poor service. We were booked in for 12.45 and we were shown our tables and waited for our drinks order to be taken(food was all pre ordered...

Well where do I start. Yesterday my family and I went to the Brownlow arms, Caldwell for Christmas Day lunch. What was good: food was ok (at least what we had was ) What was bad: 1: we were crammed in like sardines unable to...

Our fillet steak had fat and grissle running through the steak. Complained and git a load of abuse from these called chef never again. Also waited ages for our meal. Had to ask for knives and forks, too. She did knock £10 off the bill...

Ordered starter, took 45 minutes to come, one main course came, cold, the other two took 30 minutes afterwards!!after two complaints, shouldn’t of but ordered dessert which took another 20 minutes to come, two and three quarters of an hour later we left , totally...

Visited Brownlow arms last night with friends.Fantastic food.Everything about this place is great; decor surroundings and the service was also great.Two of the girls who served us were brilliant .Great welcome well done Brownlow arms. Amazing chef ❤️

Whilst on holiday in the area we booked a table at the fore mentioned pub for tea . We we're apprehensive at first having read past reviews, however our concerns were unfounded it was an absolute gem. The food was excellent and the staff were...

The best food, and the best staff. What's not to like? It's a great pub and the food is exceptional - and the staff go out of their way to make you feel at home. The pub is full of character and is also a...

The poor staff were rushed off their feet! Lots of people wanting Sunday Lunch but too many for staff to handle. My Roast Pork had no crackling or stuffing but did have a burnt Yorkshire Pudding. Vegitables came for two people not three. The desserts...

Legitimately the best restaurant around! My partner & I visited today for a spot of Lunch, it was absolutely divine!! The Service was spot on & the waitresses was very attentive & welcoming, when the food arrived it was presented perfectly but more so the...

We visited the Brownlow Arms on a Saturday night and booked the table for 6.30pm. Upon arrival we were shown to a table where one of the seats was unacccessible unless you were a stick person. The table seating 6 was clearly squeezed into a...

We visited on two occasions, with the first being a general visit to see what the place was like. Although the service was slow, we could see that the staff were rushed off their feet. The food when served was piping hot and tasty, as...

Fabulous pub just a short drive from Staindrop where we were staying. Reviews were very mixed so we went to check it out. Fantastic varied menu at excellent value. Staff friendly,very quaint inside,great music,dog friendly with food to die for. Thursday is steak night £10...

We visited the Brownlow Arms as we we’re staying in a lodge nearby which didn’t have proper cooking facilities. How glad we were that we found this place. There is a huge number of dishes on the menu to choose from, which made me wonder...

The menu is fantastic with so much choice it was difficult to decide what to eat. The service was excellent, prices very reasonable and the food delicious. We will be regular customers from now on.

We went here because my parents have loved it for years. I was a bit apprehensive having read reviews on this site, but we had an excellent meal. The menu is very big, maybe too big as there is so much choice, but all of...

The food is good but the service was terribly slow. We booked for 8pm and didn’t get our main course until 9.45 with the veg even coming 10 mins later. The waitress was lovely and apologetic but when we asked for reduction in the bill,...

Well, we went to the Brownlow today for Sunday lunch for A family birthday. Dreadful experience! We waited ages to order food, though they came reasonably quickly to take drinks orders. We only had main courses. Table booked for 12.30 and no food arrived till...

Driving back from Raby castle to the Yorkshire Dales, we came across this lovely exterior of a pub and decided to stop as we were two families with hungry kids and dads wanting a beer! It was early Saturday evening so unsure whether we would...

Having arrived 10 minutes early we were told that no reservation was made for us. Fortunately, or not, the waitress found us a table and took an order for drinks, which was incorrect when it arrived. Some time later our food order was taken and...

Driving fours hours to Yorkshire for a funeral, Google Maps showed up the Brownlow Arms. We pulled into the car park. The door was open, although they were apparently shut on Monday lunchtime. However on hearing our story and knowing the person who’s funeral it...

Having had a decent meal here before we booked Sunday lunch for a family of 6. Arrived on time and waited 5 mins before being seen by anyone to seat us. Once seated we were given only the Sunday lunch menu and had to ask...

A country pub with a very extensive menu. Friendly staff and a cosy atmosphere. Can get busy particularly on 'steak night' ( Thursday) so worth booking a table.

We were recommended to go here for a Sunday lunch by the family who’s holiday home we are staying in, however I’m guessing locals receive a different type of service. We were never made to feel welcome, and certainly didn’t feel like they wanted children...

My daughter booked a table for 4 for a Mother’s Day lunch, two weeks in advance. We arrived at the agreed time and the dining areas were very busy. We couldn’t get near the tiny bar due to people standing there and couldn’t get to...

Unbelievable worst experience i have ever had. Waiting over an hour to then have to ask where our meals are to then be told it will be another half an hour. We left. We had to wait in the bar because the table was not...

We have regularly visited with both family and friends. The service is always very friendly and the food is delicious. Would definitely recommend a Sunday roast for anyone wanting to visit!! Very reasonably priced and a great atmosphere!

Lovely location spoiled by the attitude of the locals! We stopped in for a drink with a view to sizing it up for arranging a dinner booking. What started as a relaxed drink was made very awkward when a group of locals arrived apparently following...

As a party of 9, we were seated, and left. A drinks order and menus were brought about 15 minutes later. The drinks were ordered and food orders taken. The main courses arrived, and the food looked brilliant, some of it tasted great, except the...

We were staying in the village and called in for dinner. We were immediately hit by a warm welcoming greeting in a busy pub. The menu is very extensive with something for all tastes and after much deliberation I chose the roast belly pork which...

Excellent food and great service. Our first visit and would highly recommend. Very warm welcome and great staff !! We had the steak and kidney pie, which was very tasty with fresh vegetables.

We went for a meal for my aunts 91st birthday. We waited ages to be seated despite my aunts age. When we were seated we waited well over half hour for someone to take the order. We then waited again for starters and had to...

I telephoned to book a table for a special occasion next month. The young lady who answered the phone had a strange and abrupt manner, to the point that I wasn't even certain she had written down the details. I was in the middle of...

On arrival, young blonde bar maid was very rude and abrupt. Sat at table with 3 paper messy menus between 5, waited for 20 minutes. Had to go and find staff to take our order. Waited 50 minutes for starters to come, which I must...

Table of 8 on a Tuesday evening- staff helpful pleasant and timely service. Food was fresh, tasty and excellent value. Large menu and all available from what we ordered. Will be going again soon!👍

This place was recommended by the holiday camp we were staying at, it was near by so we booked in advance. Couldn’t get anywhere near the car park so knew it was busy but I have to agree with the other reviews, they seem woefully...

Had our first course which was delicious. Waitress brought dessert menu, after 15 mins no order taken. Went to bar spoke to waitress, said we're ready to order. 30 mins later still no waitress. Paid up and left. Wouldn't bother going there again. Pity as...

Went today for Sunday lunch with friends (party of 6) having made the booking last time we were there a few weeks ago (when the service was mediocre but not too bad). It was a 12.30 booking and whilst there were some tables were occupied...

got drinks waited an hour no sign of waiter to order food had to go find one ordered food with a struggle as half the items on the menu not available then had to wait another hour for food to arrive WILL NEVER EVER RETURN!!!!!

Arrived for 5 45 table booked for 6 . Waiter was ignorant seated us with no menu not pleasant or any conversation at all. Ordered drinks a long wait. Had to tell him wanted to order food waited over 50 mins for main meal. Never...

This pub was recommended to us but the service was so bad we will not return. On arrival we were intially left standing by the bar before a waitress eventually came to us. After telling her we had a table booked for our arrival time,...

The food was excellent once it arrived we waited over 30 mins for a drink and the menus 20 mins after we ordered the waitress came to inform us that the duck was not available so another wait one and half hours later we managed...

As alway, the food is really good but sadly, the wait time for food is unacceptable. We arrived at our table and the drinks and food order was taken within 5 minutes. Great. That’s where it ends because our food arrived an hour and 20...

We were slightly sceptical about the vast menu, and struggled to pick through the array of options! We were not disappointed however, the food was absolutely faultless! Would definitely recommend and wish we could return more often if we didn’t live so far away.

I am always slightly sceptical about a large menu and a few poor reviews, unfortunately it was slightly below average. I think it will depend what you get on the menu but I had the cod and my partner had lobster scallop thermidor for mains,...

Visited here in the mid afternoon with my wife and daughter today for Father’s Day after booking last minute on Friday. Firstly as we entered we witnessed a customer walking out advising the poor waitress she wasn’t paying for her food, so we were slightly...

Went here for Sunday lunch on recommendation and we weren’t disappointed. Busy with a nice atmosphere. Young staff all very pleasant. Had rare sirloin beef and Yorkshire pudding. Very tender and delicious. Selection of mashed and roast potatoes, and 5 other veg all served in...

The food wasn’t cooked properly we had steaks which weren't cooked properly and we also didn’t have enough chips. And we also waited 1hour 30 minutes for our food to arrive

Brownlow Arms in Caldwell serves superb ,reasonably priced food.The menu always has a good selection to choose from.Staff are great as well,especially Connor .a very pleasant member of staff ,nothing is a problem.Thanks Barbara for owning and managing such a nice place to visit

For the special occasion of my Aunt's 80th Birthday, 25 family members descended on the Brownlow Arms for Sunday lunch. The car park was already full when we arrived at 12.20 pm and we were shown to our tables in one of the pubs many...

I've been coming here for several years and about 3 times a year. The food is fabulous. So much to choose from. About 30 main meals on the menu. The Belly Pork is my favourite. All comes with lots of veg and potatoes etc. Highly recommended

Recommended by our B & B hosts and what a good choicest turned out to be. We were a 'walk in' on a Sunday early evening and luckily they had a table for two. I would recommend booking in advance in future. Excellent menu choices and pleasant efficient service.

You’ll need your sat nav to find the Brownlow Arms in the cosy village of Caldwell on the Co Durham/North Yorkshire border.It is 15 minutes through leafy lanes from Scotch Corner and 30 minutes from the M6 over the A66 and it is popular to best to phone ahead. We had to book for a Sunday night and it was packed.No wonder. The Brownlow Arms offers a big selection of mouth-watering restaurant food and bar meals and we found it the perfect environment for a meal with friends.Our visit was in July but I could imagine pulling up a chair alongside one of their log fires and enjoying a pint of real ale after a walk in deepest winter.Chef aims to capture traditional country dining with an elegant modern twist. He does, and the menu – which also boasts fish and game - is augmented by a large selection of specials.Our scallop and crab thermidor arrived in a rich, creamy sauce and was appealing to the eye and palate. Sizzling pork with cashew nuts, spring onion and noodles proved a tasty alternative.Belly pork on black pudding was deliciously different, the Cumberland sauce adding a pleasing addition to the overall taste, and the 10oz sirloin was cooked to perfection.The meal came with an ample portion of red cabbage, al dente carrots and a tasty cheese treat as well as an ample portion of delightful chips. Chefs mission is simple, to serve delicious, affordable food that guests will want to return week after week. They do and we will.They also look after their beers. The Timothy Taylor Landlord slipped down as did the Semer Water from Wensleydale Brewery.Sema’ is a light, blonde, easy-drinking ale. I was concerned about the floral undertone, but it was delicate and this pale ale (ABV 4.1%) was refreshingly different.Service was slick and the atmosphere welcoming. Menus on the website were difficult to read initially, but that is a minor point which can easily be addressed this does not take away from the overall picture.Do make the effort to go as this traditional country pub with a welcoming atmosphere is a hidden gem.

We told the B&B where we were going that evening and the owner did comment the food was great but service wasn’t the best saying it’s very slow and be prepared to wait, strangely the taxi driver said the same and both asked for feedback, so here it is on tripadvisor too....The menu was extensive, some different twists on cuisine too. The portions are generous the standard was very good. The beers are good, the staff, when you manage to catch one are friendly enough too.Downside yes the service is slow BUT the food was worth waiting for - we will be going back soon as we are making another trip to the area.Only other issue I had the chair I had was like sitting on a loo seat as there was no support in the centre of the bottom.

We booked for Sunday dinner as we were on holiday in the area and had called in for a drink the day before after checking we can take our puppy in. We arrived half an early but were seated straight away. The barman took our drink order and the we waisted for 15 minutes for him to come back and take our food order. 20 minutes later our starters arrived I was wowed they looked and did taste great. That was where the wow ended we ate that then waited another 50 minutes and my husband asked how much longer our Sunday diner would be. The waitress checked and we were told they were on the way. What turned up was obviously two dinners that had been forgotten about. My husband had the rare beef which was one and half slice of very thin beef and s Yorkshire pudding I had lamb again very small portion of meat. Then the vegetables arrived pathetic portions for the cost. The bill was £47:70 for 1 & 1/2 pints cider and a glass of red wine & dinner which I total took just under 2 hours to arrive. When I mentioned we had to wait so long I was told oh yes we were busy today. No customer service. No apology

Had a great dinner here last night. Service was fine and the menu and wine list were good value. Would come again.

Visited with family (5). Only 8 other diners in pub. Waited 1 hour for starters. 2 x Monday Special Steaks ordered. Came on chilled plates. No other accompaniments except bowl of shared chips.Other steak ordered from menu @ £15.95 serve with very small salad, and shared chips.An expensive meal of poor quality.Very disappointed.

Had a fantastic evening at the Brownlow. 24 of us had a choice from the entire menu, the food was excellent, the staff very helpful and the atmosphere wonderful. A great night

Decided to come here despite having read the recent reviews (you know some times people have different opinions and expectations) but it fitted our needs geographically and thought we would give it a bash - so we called in advance and booked.It was early on a Saturday (7.00pm) and the carpark was full so thought maybe a good sign.Firstly I have to say it is the least welcoming pub in Yorkshire - you have to flag down a waitress and ask which one of the laid up tables was ours and we were seated along with two huge menus - The bar menu on a tattered week old photocopy, and the "A La Carte" which was a reprint of the specials blackboard, but with enough engrained food on the cover to feed the table of four.The ironic thing is that the bar menu has many of the same dishes as the A La Carte Menue but about £2 cheaper. When we asked the difference we were told that there was no difference and the waitress usually puts it though at the bar menu price anyway!!The choice was overwhelming but the theme was the same thoughout .... with a cream and mushroom sauce, .... with cream and stilton ...with a touch of the 1970's.But clearly with such a busy place, I am in the minority and this is what people want nowadays.Having found a rare item without a cream or cheese sauce I was later told that this had sold out and had to re-order, so I plumped for the slow roast Belly Pork (with a sauce!) Slow roast it was not - the fat was barley rendered down and the meat tough. The sauce was tasteless and the accompanying vegetables (with cream and cheese sauces) were excessive in number and woeful in quality.I am not posting this for the owners of the establishment as I see they do not respond to the negative feedback and have a very busy pub regardless. Nor Am I tryning to fend people away, as clearly lots of people like this sort of thing - I am posting this to congratulate Trip advisor for pre-warning me. I cannot complain, as I was totaly aware of what to expect and to that point it did not disapoint, and the bric-a-brac adorning the walls, gave us plenty of conversation peices for the night. Furthermore, I have given 5* rating for value, but only based on £'s per KG.

The brownlow is my favourite place to eat, excellent food, Sunday dinner best in my opion in the area, so much choice the veg with the Sunday dinner is very tasty and lots of choice, and there Yorkshire salad is great, staff so helpfull Claire goes the extra mile for customers, great place to eat and drink lovely atmosphere with a warm welcome.

We planned a rare family evening together, we booked a table as we had heard positive reviews about this place.

We've eaten here before and leapt at the chance to do so again. Food-wise it was better than ever - the Sunday roasts were spot on, the pies were excellent and the starters were without exception delicious.

Met by friendly welcoming staff. Had a meal good enough to grace any fine dining restaurant without the price tag. Venison steak and scallops cooked to absolute perfection. Throughout the meal the staff were smiley and really pleasant. The owner / chef was a joy to talk too and her passion for food and good service reflects throughout all the staff.

Having called in for a drink I was looking forward to experiencing the food. Which we have now done on 3 occasions. Unfortunately it did not live up to expectations.

We visited the Brownlow on Sunday for lunch, which we have many times before. The food as ever was excellent. The Brownlow is always very busy and we always arrive with the expectation that the food will be good and fresh, but we may have to wait. Not a problem for us, as a Sunday afternoon is for chilling and reading the papers...... The waiting staff are lovely, always polite even when they are obviously very busy.

Food and choice of menu especially vegetarian excellent.

We came here for Sunday lunch and it was a truly awful experience. The place is filthy, the waiters don’t know what they are doing and when we asked to speak to the manager it was clear she was too embarrassed to come out and speak to us so instead sent a message to say if we want to speak to her we would have to go and find her. Ridiculous. Highlights of the disaster were waiting 1 hour 40 mins for our food, being served a total of 10 roast potatoes, which sounds generous except unfortunately we were a table of nine people and also being sold a veggie roast that consisted of nothing more than 1 Yorkshire pudding and some stuffing. I could tell you a lot more bad things about the fiasco but the fact the place is so dirty should be enough to tell you you must not go here. It really is terrible.

I visited this pub as a family of 9 and was welcomed by dirty, screwed up menus. We waited an hour and a half for our food to be delivered to our table and was deeply disappointed with the portions we received. Ten roast potatoes between nine people isn’t acceptable alongside dry chicken and fatty lamb. Not only that, but the vegetarian meal we received was one Yorkshire pudding with stuffing on a plate costing £8.99. When asked to speak to the manager, the waiter delivered us a message saying Barbara in the kitchen wasn’t impressed with our behaviour to the waitress(who we had no issues with and was polite to). The manager refused to come out to speak to us and took £20 off the total bill. Overall our experience didn’t meet our expectations.