Brooklands Hotel in Elmbridge

BEWARE - Absolutely shocking experience with customer service from reception, I gave my registration number to reception as a guest and there greedy ( outsourced ) car parking issued me with a £100 fine some weeks later - disgusting !! and will NEVER stay there again !!

Lovely welcoming hotel the staff are a highlight, so friendly and helpful. I want to particularly mention Sheena on reception: she was so lovely and although I have no idea how she greeted me by name through out my stay. Lovely room newly refurbished and comfy bed. Also great to have a bath in a hotel Thank you for relaxing stay

We were meet by a lovely smile from Keira, who was very pleasant and informative for our stay over! We had a free upgraded room as part of the package and it was massive,with a lovely view of the race track!!!

Our stay at the Brooklands Hotel was absolutely wonderful. I would like to highlight the exceptional kindness and professionalism of the entire team. From the moment we arrived until we left, a wonderful place to relax. spa and restaurant 10/10

Superrrr hotel, Pleasant manager and very friendly staff, highly recommended I will return very soon 👍👍😍😍

Expensive, but an amazing experience with awesome attractions close by if you drive.

Spa afternoon. Disorganised. The younger staff were great but the older ones were not very pleasant. 4 hour spa so give you 2 hours free parking then £3.50 an hour. Tried to charge £2.50 per head service charge for included afternoon tea.

I removed one star only because of small details, but in general this is a lovely place. The rooms are a decent size and clean. Minor issues in the room were, part of the bedsheet looked like it had been untucked, one of the bathroom towels looked like it had been thrown on to the towel shelf above the toilet, so looked a bit messy, the toilet seemed to be low in water pressure and the mini fridge had a bit of an odour. The bed is big, and if you like a soft mattress this is the place to stay. There are floor to ceiling windows letting in a lot of light. However only one bedside socket to charge your phone, the other is on the opposite side of the room. The 1907 restaurant is great. Food is delicious and well presented, and really not that unreasonable in price for the type of restaurant. Drinks are where the bill adds up, 4 (lovely) cocktails were £66. We did request to move from our table by the window as it was wobbly. I was told they were all wobbly, which was not a response I expected, but we did it moved to a smaller non wobbly table away from the window. Service was good, over all. I have eaten here before and also stayed at the hotel, but not for some years. I would definitely use both again.

An overnight stay, simply the best hotel ever… The best nights sleep ever… Breakfast the best ever….Just simply the BEST, better than all the rest.. Can I say more 😴🥐🥇🥇🥇🥇🥇

Lovely rooms and beautiful bathrooms.

The pre-arrival experience and talking with the reception team over email has been exceptional. If you value service, help and care then I highly recommend Brooklands Hotel

Remunerazione to ask to clean room every day

Took the wife away, happy wife, happy life

Good if you are visiting the area. Room was a bit worn and torn but nice and good bed to sleep. Don’t know how they justify the price of the breakfast as stand alone. Make sure it’s included in your room rate.

Yesterday I was surprised by my family for my 30th Birthday here at brooklands hotel. Honestly Davide and his whole team made it extra special for me. From the minute I walked in to the moment I sat down, they looked after us all very well. We had the new area outside to ourselves! open rooftop was just a luxury and with a beautiful day just made it perfect. Food was exaptional too! We will definitely be back with the family! Thanks for an amazing day brooklands team!

Amazing service by Davide and his team we held my husband surprise party there at there new outside area it was perfect location for it. Food was amazing everyone had such a great time a big thank you once again we will 100% be recommending and be coming back soon.

Incredible day celebrating a 30th birthday in the new glass house. Incredible service, food and hospitality. Beautiful weather to have had the roof open which made the experience more elegant. Thank you all, we shall be back again! ⭐️⭐️⭐️⭐️⭐️

We travelled down for a wedding, the staff were brilliant. Rooms excellent, beds so comfortable. Everywhere was really clean. And I'm fussy. I would definitely recommend this Hotel to everyone Breakfast 💯 excellent food, good quality. The Wedding was really good excellent arrangement. We'll done To all the Management and Staff

Not very good to deliver to as was kept waiting over 25 minutes before anyone would deal with the delivery

Had an event at Mercedes Benz world so this was a great hotel to stop off at for the night. Rooms are spacious, pleasant and clean with access to a well equipped 24hour gym Got the bed, breakfast and dinner package which was good value. The star for me was the hash browns at breakfast. Probably the most crispiest hash browns I’ve had to date!

Great hotel and great spa too! Received a full body massage from sabrina who was great too. Overall an amazing experience!

We actually book the hotel for a spa weekend date but missed the part where it was stated that our voucher is was for weekdays not weekends. Still went ahead to book our room and paid for spa facilities which includes, sauna, jacuzzi and meditation room which my partner and I really enjoyed. The breakfast was a hit for me, well organised settings and not crowded.. Really did enjoyed our stay in the hotel.

Booked for a birthday spa retreat weekend. Nice hotel and rooms with track / carpark view. Very disappointed in the spa. The spa was undergoing refurbishment and we were not made aware of this prior as we would have booked for another time. Upon arrival to the spa we were made aware they were doing refurbishments and therefore would not be able to get ready in the spa as there is no changing rooms therefore we would need to collect towels and robes and get ready in our room. Whilst a bedroom had been made available on this floor to use as a changing room and bathroom it was too busy therefore if we need the bathroom during the spa visit we were requested to go and use the one in our room. The spa isn't huge anyway but due to the refurbishment there was very little of the spa open and the hotel did not limit the amount of guests in the spa so guests were queuing to access the amenities which were open. The facilities available during the refurbishment were the hot tub, 2 small saunas which accommodated a max of 3 people each and a sun room. Apparently there is a relaxation room with hot beds but there is an additional charge to use this and had to be booked well in advance of the visit - something else we were not made aware of in advance of our visit. The hot tub fits about 8 people comfortably and there was a queue of people on the loungers next to the hot tub waiting their turn to have a 20 min soak. The two saunas are tiny with glass surrounds (max 3 people), which people again queued for on the loungers next to them. The sun room is nice but didn't get to spend long in there as all the beds and chairs were taken. We had massages booked which were great and the highlight of the experience. Spa's are supposed to be relaxing however queuing is not a relaxing activity and then having fellow guests stare at you and willing you so they get their turn in the hot tub / sauna is also not relaxing. The food at restaurant for dinner was tasty and I would recommend. The hotel would have gotten a 5 star review but for the disappointment which is the spa.

Thank you Chloe, Ella and Elizabeth for making our anniversary amazing and relaxing. Me and my husband really appreciated and loved the stay, from the friendly staff, from the fantastic and clean facilities, we will definitely be visiting again! We feel very relaxed and comfortable! Nina at the front desk was also very welcoming and lovely, always willing to assist us and always smiling. We did wish there was a pool and proper sauna rooms; as the sauna rooms were boxes on either side of the spa sitting part on the balcony, sitting 3 people max, but would have loved a steam room and pool too! But the hotel is currently under construction, would have also been nice to know in advance! But above all, thank you to the friendly staff and lovely facilities! Thank you Brooklands Hotel for a lovely experience! :)

Agree with your Make it Green policy but think the bed could be made daily & tea & coffee topped up daily. Disappointing & doesn't feel like a "make it exceptional' experience. Food excellent & staff very friendly.

Fantastic hotel excellent food ,alcohol a bit pricey but you don't go every week very friendly staff

Beautiful located spa, lovely and quiet. Very friendly and accommodating staff. The afternoon tea was delicious. Grace and Emily the therapists were amazing, perfect pressure and very relaxing. Celeste the receptionist in particular was very attentive, helpful and friendly. Highly recommend this hotel and spa - perfect place for friends and couples to relax for the afternoon. The sun room in particular was very unique and relaxing with delicious cocktails. Look forward to coming back again - thank you for a wonderful day

We had an excellent stay, had great service and a restful time. We particularly liked the cocktails in the bar, and the live music to accompany Sunday lunch. My wife commented on the quality of the breakfast and the selection, and we left feeling relaxed, even though we didn’t get a chance to use the spa facilities. We will be back for sure!

Great place for an early morning cooked breakfast which is open to non-residents.

Review of Brooklands Hotel and Spa: My recent visit to Brooklands Hotel and Spa left much to be desired. Despite being regular patrons, my partner and I were disappointed on multiple fronts. Firstly, the spa was overcrowded, with the meditation room not available and no prior instruction to book in advance. Additionally, the steam room was out of order, further limiting our experience. What added to our frustration was witnessing another guest receive a free upgrade, something we've never been offered despite our loyalty, having stayed at Brooklands Hotel more than 8 times. This lack of recognition made us feel undervalued as guests. Sadly, this experience has led us to reconsider our loyalty to Brooklands Hotel. The overpriced services coupled with underwhelming customer service have left us feeling bored and unappreciated. As such, we have decided not to return.

Lovely hotel with great spa facilities. They have a hot tub overlooking a race track which is great in the summer months, not as hot as I would want for the winter months. They have two saunas with speakers inside which is a lot of fun. The spa treatments are amazing and the staff are very helpful and professional. The rooms are lovely, I had a room overlooking the race track. Breakfast has a lot of options along with dinner.

My boyfriend and I had the best time in the hotel, the room was amazing and the staff on reception, especially Iryna. Food was superb and the staff also very friendly. The breakfast in the morning was lovely, lots to choose from. And finally we visited the spa today. Celeste was very friendly and helpful. Thank you and we will be back soon 🙂

Great hotel with fantastic room that could accommodate our entire family with beds for all. This made it great for us compared to having it have 2 rooms at a Travelodge or premier inn and was perfect for the birthday of my youngest boy

2nd stay here and it's still as inviting as the 1st time. The reception staff are so helpful and the restaurant staff friendly. I stayed in a room with a balcony so I can watch the track during the day and sit in peace at night! It's so green here, lovely location. The rooms are spacious and very comfortable. The bathrooms have the most amazing smelling toiletries! The spa is obviously a big attraction to the hotel. It was quite busy when I went for my treatment. Mixed crowd, groups of friends and couples. There is a large car park so plenty of parking. Remember to enter your reg into the tablet at reception or risk a very hefty fine. There isnt much to not like about this hotel. The only thing is the balconies aren't very private but, I do look forward to staying here again.

Only used the Spa, very friendly, had a great facial, only one outside jacuzzi, changing room small so can get rather busy at certain times afternoon tea as expected and enjoyed, parking could be an issue but on the whole a pleasant afternoon had.

We had afternoon tea and it was delicious and the Manager was a true gentleman. Thank you

First visit was excellent, all the staff were fabulous, especially Elizabeth who did my massage, i felt she really listened to my body and tailored the massage accordingly. Also Esther and Celeste in reception and Alexis in the sunshine room which I really enjoyed, the meditation room was also excellent apart from my husband’s snoring :) Would definitely come again

Very good hotel! Nice room and very pleasant staff. Ate in the restaurant which was also very good with plenty of choices even though we had booked a package. A thoroughly enjoyable experience.

VERY GOOD EXPERIENCE! TEAM WORK AND VERY PROFESSIONAL! MASSAGE WAS GREAT SOFI AND HER COLLIGUE I FORGT HER NAME VERY POLITE AND PROFESSIONAL! AFTERNOON TEA NOT BAD AVERGE ! AND THE HOTEL AND SERVICES WAS CLEAN ....COMPARE WITH PRICE GOOD SERVICE .HIGHLY RECOMMENDED.

A lovely spa afternoon experience. Treatment was fantastic and service wonderful