Brook Bank House Restaurant in Malvern Hills

The menu was poor, their had been no changes since we stayed last year. My husband ordered the risotto, he didn't expect to have to pull sticks of heards out of his meal.

Bar staff was really friendly and chatty, we had soup and the cheddar sandwich. The food was lovely and a very nice atmosphere probably due to not many people in there.

The room was large and very comfortable, good food and friendly staff. The leisure centre is fabulous and we spend a couple of hour each day relaxing there. We will definitely go back again. We didn't have a meal there as we were out every day and evening visiting the area but the restaurant looked nice. Would be wonderful on a sunny day to eat alfresco. The gardens are beautiful and tranquil.

Lovely place, great food, friendly staff and excellent value. Well positioned for Worcester and in a lovely country setting.

I have visited the Bank House Hotel on several occasions over the years, but each time it had been under different ownership (and somewhat lacking in many areas). However, I found that things have improved enormously in my recent business networking visit to the hotel. The furnishings have been upgraded and the staff were pleasant and helpful. I was there for a networking meeting at breakfast which was good but there were just 2 things missing: hot tea (and I mean hot, not luke warm and stewed) and some orange juice rather than just water. Get that right and it will be much better. Looking forward to this improvement at the next event there. Thanks.

Called in for a lunch time meal. We were the only people in the bar area. We ordered drinks and went through the menu. Both of us ordered the same meal but one had as a "lite bite" and the other as a main meal which was the Chicken on a skewer with noodles and spring onions The food was just OK but lacked any flavouring apart from the onion. The chicken was bland with very little colour from the cooking process. The price difference between the types of meal was almost double, but interestingly the chicken size on the "lite bite" with two Chicken skewers were noticeably larger than the Chicken portion on 4 skewers on the main meal. Therefore it felt as though the almost doubling of price for the main meal was for the larger portion of noodles only!!! The staff were pleasant and attentive but the food let down our experience and will now stick in our minds when considering future visits to the restaurant.

Booked this hotel for a 2 night golf break with friends. The golf course was excellent and club staff were extremely helpful and friendly. Food in the bar was very good. Hotel was also very good with very nice staff and a bright new fresh feel to the accommodation which I understand has recently been fully refurbished .Food at breakfast and evening meal was good but choice offered to people on the golf break was limited i.e. both nights were offered Pate and Bream as one of the course options. Not too much of a problem as we were only there 2 days but this would have been very boring if the same was on offer a third night. I would suggest more variety in the menu was a must. Whilst our bedroom was spacious it was very hot and there was no relief from the heat even with all the very small windows wide open. The House Manageress was very kind and did provide us with a room fan and this was very welcome indeed. Overall we were very pleased with our stay and we will return at sometime in the future.

Since the refurbishment began, my partner and I have stopped by to eat here a few times. The ambience obviously depends on the volume of traffic, and it has been quiet whilst the refurbishment has been underway, but it has increased over recent months. The outside area looks superb and come summer, this will be a superb location to stop by for lunch or dinner, eating outside , with far reaching views over the malvern hills. The food is great, at reasonable prices, and the staff very friendly and keen to please. They need to sort out their etiquette over billing though - we once had our bill shouted over other diners to us, and recently we were asked to pay for our food when ordering. And I dont think we looked dodgy!! But otherwise customer service was very attentive. A few small tweaks and this will be a lovely and hugely popular place to stop by for lunch or dinner - especially in the sunshine.

Since our last visit in 2006 this place was unrecognisable and has come on leaps and bounds.The much needed modernisation of the club house and hotel is spot on-and the condition of the golf course ,considering the time of year would of put a lot of golf clubs in the heights of summer to shame . Although always apprehensive with golf break food the evening meal was good standard and the buffet breakfast was fresh and not bland like other buffets ones we have had in past.The staff from the golf pro to the waitress couldn't do enough for us-there is still more on going and planned work going on so we look forward to seeing it on our return visit next year!

arranged golf day couple of weeks ago had starter and main after golf ok no problems food diabolical / starter some sort of pate after very overdone burnt type of lasagne what in saying if you are staying at the hotel check out the menu and chef as you would not eat this muck we were served if the hotel cook the same then bad lucK

I went to a Christmas lunch with the Forresters last week (Thursday 8 December) Brook Bank House Hotel, Bransford and was appalled by the pre-booked food served to up. My choice, 'Soup with croutons' consisted of a bowel piled high with pieces of stale bread floating on top of a tasteless vegetable puree the consisteny of wallpaper paste. I followed this with the vegetarian dish 'Ricotta and Spinach Ravioli' -- ie parcels of greyish pasta looking like four tired tea-bags sitting of a pile of undressed rocket heaved onto the plate with a pitch fork. Those that went for the XMAS dinner fared no better with many guest complaining of the bullet like sprouts that were ' al dente' in the extreme, a tasteless gravy and paper-thin slices of dry turkey. Need I say more.