Brome Grange Hotel in Mid Suffolk

the trip was a nightmare, booked and find our room 5, had to be moved due to sewage coming from the toilet, reported is to recaption . after 1 hour i was fand a other room, which you was unable to move about in, ok dinner thats a joke, orders taken ,2 hour later still waiting for something to eat, O.M.G. the meal was so bad it looked at it had set on a hotplate for the 2 hours wait, so much to say about that meal,all i can it was nasty, no manager on site to make any type of complaint breakfast. lol, we all went down to eat remember the meal was rubbish the night before. time 9.00am, we had to clear a table to find somewhere to sit, once more waited 1/2 hour before a young lady came to take our order, well whet can i say the food the night before was bad, breakfast was no better, looked over cooked, dry and not very nice, my partner ordered porched eggs on toast, what she got was 2 eggs on dry bread in a middle of a pleat, if its for the we had arrange to meet up for a friend mothers 96 birthday , i would have left at the point, we hoped thing would get better, well it did not, the meal on the last night was outrageous only 1 starter from a list of 5, which no one wanted, main course was 1 of 2, spaghetti or a steak 3 of use ordered the steak midden rear, and one spaghetti, ok no joke the cook most have been drunk the steak came up so blue i was thinking of giving it the kiss of life, all 3 steaks where return just to be cook, but we had to wait 1/2 hour to get another meal, which was no better. my partners spaghetti was cold and still frozen in places , ask once more a manager was on site he run away and locked himself in the gym and would not talk to us, upon leavening thank God, this nightmare was over no it still going on, i left we need to sort what would be payed for, this was unable to done due yet once more no manager on site, so a staff member ask you friend to pay my Bill and his as it would help tp sort out at a later date,, im still waiting to hear from the hotel, please do not book hear it is dangerous form sewage food poisoning, it been over 6 weeks and nothing from the hotel,,

Most staff were excellent and very helpful, room comfy with everything you need. We had an accessible room which was vast but bathroom should not be classed a accessible, it was fine for us but not much room for 2 full sized people if anyone needs support. Hotel guide in your room vastly out of date so please ignore especially the first menu as this is not available. Breakfast could be lovely as good quality food was used but scrambled eggs were more runny liquid than scrambled, bacon was held over a candle flame for a few seconds, toast needed to go through the toaster twice to get in almost crunchy. The sausages were lovely. One morning we were not allowed in the room until dead on 7.30 but even then virtually nothing was cooked or prepared. We needed an early start as had an appointment so we just had to have cereal. You have no available salt, pepper or sauces & have to ask for them every time. Dinner menu very sparse with very limited choices, nothing at all for kids, one night we had pasta bolognaise which was very very bland with no taste at all. The burger came with 8 chips on a tea plate. Another night 2 young staff were mucking about, we wanted dessert & tried repeatedly to catch their eye, after 20 mins we left without even being able to pay but I wasn't bothered as I knew I would pay at the reception, I was more Infuriated than anything. We checked out after 4 nights and will probably not go back. While waiting at reception to hand back our key cards there was a Man making a complaint then after him a lady with a list as long as her arm!

The main hotel accommodation was very good. The Accessible accommodation was out of the main building which meant our family member had to cross the car park in a wheelchair for meals etc. not really accessible. The restaurant staff were pleasant but could do with training. The staff were helpful and pleasant.

Not perfect but well worth a stay. Great location for Norwich, the staff were all friendly and helpful. Our room was OK but the bathroom , although functional was in need of a refurbishment. No complaints, will visit again.

Lovely rooms. Friendly and courteous staff , very welcoming. A special thank you to Pyria who went above and beyond on Wednesday 3rd April. Due to an issue in the kitchen with gas problems she was dealing with food issues, despite being under pressure she handled things with the utmost professional conduct and always kept a smile in her face and couldn't apologise enough. She is worth her weight in gold Thank You Pyria for making our stay worthwhile and thank you also to Katie Pye for organising an extra day at short notice for us 😊

Staff were very friendly and extremely helpful. Nothing was too much trouble. We took our 3 year old dog Abba with us and the large grounds were available to exercise her for short walks and toilet breaks. Our room was outside the main hotel building so it was very useful for quick access to the outside without having to worry about travelling down long corridors and numerous internal doors. The food was to a good standard and a real ale was on tap. All in all a pleasant 2 night stay whilst visiting family nearby.

Absolutely disgusting. Afternoon tea. Carpet was filthy, tablecloth creased terrible. Unprofessional

My daughter’s surprise 30th birthday party was held here in the barn last Saturday,November 19th for family & friends,some who stayed overnight. Perfect venue,though very cold on arrival at approx 7pm,warmed up later.Shame no Guinness available. Bar staff friendly & quick to serve. Cut the cake up on our behalf & put on trays. Have booked this venue for big family/friends parties in the past,thoroughly recommend…

Had afternoon tea here on November 7th with my Mum,Sister & Daughter as part of her 30th birthday celebrations. Good selection of sandwiches & cakes. Pot of tea with extra boiling water for topping up. Boxed up what wasn’t eaten(we were full) on request. £12.95 per person. 20% off bill using a Bluelight card so got £10.40 off.

Disgusting customer service I booked by email the honeymoon suite and when I emailed back to confirm 24 hours later I received an email saying this has been booked by another guest so upon a phone call I was lied to twice and given two different versions of why the specific room that I had booked was now not available the person on the desk has emailed me to tell me that the room had only just been booked online by somebody else and then went on to tell me that actually this was booked in November when I questioned her to why she was telling me two different versions she could not give me an answer this is not the first time I’ve been let down by this hotelHowever I thought I would give them another opportunity every time I seem to book this room I get told that it’s either not available or somebody else has booked it this has happened upon arrival at one point the last time we stayed we were given breakfast in a carrier bag which was completely inadequate and again our query was not resolved by the desk staff. I have had to contact the head office yet again to lodge a complaint as the desk staff refused to let me speak to the manager this is disgusting customer service if you read the other reviews you’re fine I am not alone on this and I will not be using them again

My wife & I recently booked a 2 night break using a voucher. Our room in the main hotel was excellent (a little in the Premier Inn style). Plenty of tea, coffee & biscuits provided & topped up. The staff were welcoming & the king size bed comfy. The bath room was fine, the shower excellent, although some signs of water damage that could do with repair. We ate dinner twice in Knights Bar, limited choice but good food, well served. Not such a good selection of wine - as waiting for a delivery! All in all a pleasant stay & would not hesitate to rebook if in the area. As an aside the outside, motel style rooms were in process of being upgraded - so should be better in future (past references).

We recently stayed at the Brome Grange Hotel for one night with our two young sons. We booked two rooms that had a private connecting corridor and this worked perfect for us. Lovely clean rooms and comfortable beds. The breakfast was very tasty. Jonathan and Nicole served us and were extremely polite and helpful. We will stay again in the future.

We stayed here about 4 years ago in the four poster suite with the jacuzzi. We recently stayed and we were amazed to see the same old knackered sofa and the bed that still made soooo much noise. I do love the old feeling of the room with the beams but the furniture could really do with a change up. We ended up having to put the mattress on the floor as the bed creaked loudly with every slight movement. Please get a new bed frame!!! I know the four poster is beautiful but guests want to sleep and well it kills the mood for anything else! ;-) The Jacuzzi was nice. The room would benefit from a smart TV with Netflix guests can log into. Just a few little things could make this room so much more amazing. We ordered food to our room for dinner and breakfast everything was delicious, hot and well presented. We didn't use any other facilities as we just wanted a relaxing stay to ourselves. Staff were helpful friendly and polite. Would have given it 5 stars if it wasn't for the noisey bed frame.

It was OK but not fabulous or terrible. They didn't have the salmon so substituted with tuna but paid the same price

My husband and I visited Brome Grange to meet with some old friends and stay for a few nights to experience and see more of our country. Let me tell you I was not disappointed. Absolutely lovely location and a beautiful little hotel. Every member of staff I met were super friendly and extremely helpful couldn’t have asked for better customer service, when going down for breakfast in the morning we were greeted with a smile and very welcomed, all our needs were catered for and the breakfast team were a great pair of young women. The food was amazing both for breakfast and dinner, definitely worth the price in my opinion, Overall we are thoroughly impressed and will for sure be returning for our next get away.

Lovely stay with friendly staff. Breakfast well served Takara has a bubbly personality. We arrived at our room which was beautifully cleaned and we enjoyed the different options coffee available in the rooms. Would definitely be returning for another stay.

The good bits: easy parking, clean bathroom, good quality towels, clean bedding. Decent breakfast. The bad bits: ripped curtains, stained carpets (in bedroom but also the public areas such as Knights Bar), marks on wall in room (dirt/damp not too sure). Shower controls tricky so could not turn temperature down. All a bit tired looking. Service at breakfast lack lustre- a more proactive approach would make it a better experience. There were lots of guests so hopefully they will be able to invest in improving things soon. It’s not a bad place just very average.

We booked for a week via Booking.com and received confirmation from them, and also from the hotel. The week before our stay we went to check the hotel. We were told they had no booking for us and Booking.com were at fault. (This was not true). They could not accommodate us for the full week as they were fully booked on the Saturday of our stay. We were also to be relegated to the outside rooms as we had a small dog. We were told these were in the process of being renovated. When we were shown inside we could see why this was necessary. This was very disappointing as we had booked it several months before and were expecting the superior accommodation advertised. There was no mention of an apology, We did not feel like valued guests, more like a nuisance, and we have no intention of returning for a repeat of this poor customer service.

We had a two night at Brome Grange whilst my wife undertook a craft workshop in Diss Frankly the experience was not one to remember. Our room was located in a motel style arrangement and was musty, smelled of dog and was extremely tired The bathroom went downhill from there! The staff were friendly albeit totally understaffed which meant any requested needed to be repeated, sometimes more than once Service in the restaurant, both for breakfast and dinner, took an eternity and was totally disorganised The only saving grace that prevents the lowest possible rating was the quality of the food when it did eventually arrive Not an experience to be repeated!

Stayed for two nights whilst away for work. Room was fine,clean and tidy and of sufficient size. No issues with parking at all. Service was excellent,all staff were so helpful and really friendly. Food was really good,breakfast was filling with a good choice.Evening meal I had was excellent and good value.Menu catered for intolerances. Gluten free fish and chips was really tasty.

We had a Groupon Voucher for afternoon tea for 2 with unlimited prosecco for 90 minutes. We were never made to feel we only booked with Groupon. Staff were brilliant. We drank 3 bottles of prosecco! The tea was tasty and varied. The cakes good....

My husband and I thought that we would stay here overnight after a family funeral. We actually had our wedding reception here and we were well looked after. Tonight we were given one of the outside single story building rooms. I can only say I...

We checked into the hotel, with a polite and friendly staff member. We were given room number 3, which is one of the chalet type rooms facing the car park outside the main hotel. On entering the room it smelt of smoke even though it...

Great afternoon tea, very professional and excellent greeting, food was great. Plenty of delicious hot tea

PROS: Rural location Excellent value for money Delicious food Lovely staff Old-World charm in Suite CONS: Room-cleaning needs attention, especially the bathroom Suite has a really nasty smell in bathroom, possibly stale cigarettes or raw food as its situated next to the kitchen

This was our 3rd visit and stayed in the honeymoon suite as usual as the spa bath is the main attraction, the light above bath flickered constantly and a lot so had to turn it off so sat in dark!!! We never eat in the...

While the staff where very friendly and welcoming , and the food I ordered was nice, my colleague found the noodle dish very bland. The bath needed to be washed before I could use it, remnants of previous guest still evident , and the state...

I recently stayed at brome grange hotel in one of the court yard rooms, the room was clean and well presented and spacious. The bathroom was very clean and tidy with bath sheets ( not many hotel I’ve stayed in do you get big bath...

Recently stayed here. Amazing staff who were very helpful and friendly. The rooms were spacious and well cleaned and there wasn't too much rowdiness from other guests and I managed to get an excellent night's sleep- very calming and respectful atmosphere. Food was brilliant too....

After driving past the hotel and turning round, we decided to have dinner at brome grange. We were seen to by a male duty manager and a lady, we were shown to our table it was a quiet evening and we sat in the corner...

We attended a Christmas party at the hotel, food was well presented, and very tasteful, staff on the bar and waiters/waitresses we very helpful and attentive. We did stay over night in one of the hotel rooms which was well presented ( very clean and...

The food made this trip bearable, the barman was curious and helpful. We ate in the bar every evening and the food was hot and well presented.

It takes a lot for me to rate somewhere 2 star. The staff were very friendly but that’s where the positives end I’m afraid. We stayed in room 25, an apparent superior room. Here were the issues: - dirty sheets (they did change them but...

Currently staying at the Brome Grange and have been extremely disappointed with the food. Had to return my dinner last night as it looked repulsive. I ordered the nachos for a small bite but it was inedible. Also due to our working hours we were...

Good variety and well prepared and presented. Most of the staff were pleasant and attentive. Overall good.

Took afternoon tea here yesterday courtesy of a Groupon deal. It really was excellent value for money.The sandwiches were super fresh with a variety of yummy fillings, the scones and cakes were all home made and delicious and there was unlimited tea & coffee.An extra bonus of proper napkins too. No flimsy paper serviettes.Every item was explained in detail by the delightful young lady who served us. The 3 members of staff we came in contact with from the receptionist, our server and the lady who brought the tea stand out from the kitchen were all smiley, friendly and courteous. A credit to the hotel and themselves.Would return again definitely next time we are in the area.

In the middle of nowhere with issues which need addressing. If they were it would be a good hotel. Our room was lovely and quiet, just what I needed; the food was well cooked though the menu was limited and specials needed updating more regularly; staff were many and varied but all ok; plenty of parking and good wifi. We had some challenges before, and on arrival, but these were attended to. With help this hotel will upgrade and I wish it luck.

Really disappointed with this stay. I paid for a superior room, but believe me there’s nothing superior about it. It’s in the outhouse, basically a glammed up shed. The TV is rubbish signal, every time traffic goes past, every 30 seconds... the signal is messing up so it’s unwatchable!! The bathroom is tiny and cramped and not the cleanest, and to make things even worse the room is infested with spiders! I had to buy raid just to be able to try and get through the night, not ideal when you’re not a fan of spiders! I asked reception if I could have a full refund if I managed to find somewhere else which they agreed they could do, but being such short notice I’m unable to find anywhere close by with vacancies.

Three of us ate here while staying in the hotel and thoroughly enjoyed our food.

Went there for a friend birthday. Food was ok and the place was quiet nice. There was a delay waiting for the food and some of it was cold.

The food was cooked and presented to a very high standard ( was impressive) we ate here four times and selected a varied choice between ourselves all of which was delicious

2 night break including New Year celebrations. Hotel part has been renovated, it’s clean and smart. The courtyard bedrooms could do with similar work, tired and in need modernisation. Food was good, the gala dinner on NYE was too long over 3 hours, needed more serving staff. Great band got everyone involved. The NYE event was a bit disorganised, 2 dining rooms with everyone expecting to be in the tithe barn that couldn’t be accommodated. Pre-advised NYE dinner selection sent by email wasn’t received, never advised that breakfast on New Years Day started at 10am, we arrived an hour too early but staff were great. All said we throughly enjoyed our stay. Thanks

We have visited Brome Grange on quite a few occasions but haven't been for approx 2 years.

Went with a group of about forty people for a Christmas lunch. We were shown into the Barn which was absolutely freezing We asked for more heating and they brought out one tiny radiator that made no difference at all. Most people kept their coats on for the meal, which when it came was cold. Quite well cooked and would have been good if hot. The dessert wasnt worth having. the christmas pudding portion was very small and served with cold cream not hot custard. the trio was so small we couldnt use a dessert spoon but had to commandeer the teaspoons out of the cups and saucers. The Eton mess had no meringue in it to speak of.The fruit salad was just about all apple, not exotic fruit as advertised. Even the tea when it came was luke warm. Couldnt get out quick enough, to get in the car and get the heaters going full blast. Would not recommend it to anyone.

I recently visited the hotel for what was advertised as an evening with the ex England cricket captain Alastair Cook . What an absolute bargain. I’ve attended many of these events however for value for money this blew the others out of the water. Great attentive staff, delicious food and access for photos etc with an English legend for the grand total of £35! Take a bow the brome grange hotel .

Ate in the restaurant for two evening meals .The cod with garlic prawns was a lovely dish ,light and tasty.For desert we had the bread and butter pudding which was a delicious.On our second evening I had the carbonara which again was tasty and filling.The service was good on both occasions.

Stayed at the brome grange for 1 night and I’m so glad it was just for the 1 night , stayed in a courtyard room which was filthy dirty and very run down more like a motel from the 60’s , the room smelt damp and the carpet was very dirty the furniture chipped and old , the walk over the car park to get to the room was an experience full of pots holes , in my opinion they should not let these rooms out to guests until they have all under gone a refurb , think I would rather stay in a tent in the middle of winter than ever stay here again

We just had a fantastic weekend break here with our best friends. The first night there was a Dolly Parton tribute show which was really good. It was very busy with wedding parties so breakfast was a bit of a struggle but overall we were very happy, particularly our lovely rooms which were situated in the main building. We can recommend the Broome Grange and will no doubt be going back......

Show to a converted annex on the side of a busy road . The staff tried to find us better rooms but said the only one available in the main building would be noisier . Reception staff were very friendly and helpful . However rooms 43 and 44 are not good . Doors into rooms off courtyard are flimsy with no additional lock . This bothered my six foot son so not just a female concern . I am sure it is a fairly safe area but at night additional tangible security would be nice . Spiders in both bedrooms , overhanging entrance to doors was peeling paint and cobwebs so didn’t feel welcoming . Bed comfy , nice fluffy towels but lack of proper mirrors near a plug meant kneeling in the floor above the stairs to dry my hair . No soap in the bathroom , shower tray not draining very well . Switches only on one side of the bed . Curtains not fitted correctly . However the road noise !! You feel like you are sleeping in the middle of the road and it didn’t go quieter until 1am . Very little soundproofing in the room . Basically not fit for purpose .

An overnight stay as we were attending a party nearby. Staff were friendly. Room was in a separate annexe, bed was comfy. Only issue and this is for Best Western, this hotel needs some serious investment. Bathroom: shower was leaking from the fixing to the tap, toilet seat was extremely loose but towels were bath sheets which was great. The room itself did have tea making facilities which was good but the decor needs updating and the carpet definitely needs replacing. Breakfast was fine, choice of cooked, cereal, yoghurts etc but was very busy and not enough tables so unfortunately some people had to queue.

Lovely overnight stay, had a courtyard room which was clean and comfortable. Tea and coffee making facilities in room.

My husband and I have just spent the weekend at Brome Grange as we had a wedding to attend and the reception was being held here. Friendly staff, clean rooms, good

I was visiting the area on holiday and used this hotel restaurant on two nights. The food is average but the prices are high for the standard of food served. However the staff are very good.

Brome has now become my home from home stay, staying there at least once a month and I can’t fault it in any way.

Big Thank-you to the staff at the Brome Grange for an amazing night we had the Barn for our anniversary party, the barn was lovely and warm in arrival and the fairy lights was a lovely extra, the buffet was brilliant and lots of it, the staff, Especially Emma, events manager and general manager Julie was exceptional, they worked so hard for us in the bar, nothing was too much trouble for them. The rooms we had was lovely, all our guests that stayed really enjoyed them selves, I personally would highly recommend the Brome Grange

This was our 3rd visit to Brome Grange and will certainly not be the last. All the staff we encountered from check in to check out were welcoming and warm and made our stay more enjoyable. It was very clear that the staff work very hard as a team to ensure that every customer has a relaxing stay. My only disappointment was that some guests or non resident guests did seem to go out of their way to test the staff but can say that the staff passed the 'dealing with challenging customers' with gold stars all round! The Brome Grange may be 'off the beaten track' but their customer service is spot on.

We stayed overnight whilst visiting Suffolk. I usually do not sleep well on my first night, but I slept like a log. The bed was comfy, the room spacious and clean. The staff were exceptionally attentive and helpful. We had a problem with our radiator which was promptly reported. It is also a very central place from which to explore Suffolk.

Such a lovely stay! Greeted by a lovely women on reception who took us to our room. Couldnt do enough for us! Lovely restaurant. Would definitely stay again!!

Brilliant evening, food excellent, entertainment to our liking and made more than welcome for whole period we were there.

Booked this hotel for weekend romantic break. On paper what was promised actually happened. .

We arrived Saturday for a two day break to see the new year in our room was in the main block upstairs very big room great bed and bathroom the hotel is a best Western and as it was our first time using this chain we found it well run and all the staff friendly our break was evening meal and breakfast for our stay can only said that the food was of the highest quality we also found the bar good value and homely too yes we are thinking of booking next new year as we enjoy it so much so hope to be back and thank you all for a great new year party

Christmas do visit. Avoid at all costs. Reheated microwaved food served cold, dirty looking kitchen staff who spent most of their time smoking. House wine was worse than vinegar and whole place could do with a good clean! Most of the staff were miserable and the desserts were stored in a grubby outside marquee! Never again the picture is the marquee after they had served desserts

Stayed just one night. Slept in one of the garden rooms with four poster. Standard good but not the most...

We have been going here for years. It is lovely old world building with a tree lined avenue entrance.

Nuestra habitación estaba en el patio tranquilo y de buen tamaño. El personal era educado y servicial y encontramos un ventilador ya que estaba muy caliente. El desayuno era bastante bueno, pero en un mostrador muy alto. Estamos muy alto, pero la gente debe luchar para ver más breves y sirven ellos mismos.

La comida era excelente, el personal es estupendo y muy servicial en el restaurante. Las habitaciones no es tan bueno, es más un motel que un hotel. No había agua caliente en la mañana y no hay enchufes en la habitación.

Nos alojamos aquí la semana pasada después de que un desayuno "sobre nosotros" oferta en línea. Los precios de las habitaciones ya estaban bastante bien, pero la oferta de desayuno gratuito en ambos días selló la oferta. El hotel está bastante cerca de la concurrida un 140 pero la habitación que nos dieron una habitación que daba al patio numeradas 103 estaba perfectamente bien desde el punto de vista de ruido aunque no estoy seguro de si teníamos las ventanas abiertas que hubiera sido la misma historia. La habitación es uno de esos que aún no ha sido reformada, pero en verdad estaba muy bien y tenía todo lo que necesitábamos, incluyendo una cama cómoda. La ducha era un poco duro para girar los controles, pero había mucha agua caliente, además de las extras habituales, tales como champú, etc.

Recientemente se celebró una jornada de capacitación en la sala de reuniones aquí. Todo el personal era muy servicial y amable. No podría haber sido más servicial.

Friendly reception staff, very friendly bar staff. That's the good bit, ordered a sandwich and drink at lunch time, sat in bar area, listening to 'chef'? swear - went for the simple chicken and bacon sandwich, it arrived lacking the bacon. Again staff very helpful. The area near the bar is dirty, worn out and needs some money spending on it. If you want a warren of corridors - a bar area that needs a clean and paint. You will love it here. Again, the staff were the asset, shame the owners don't look after the public facing areas, such as the bar. Lunch trade would probably pick up. Oh, the dryer didn't work in the loo.

Had an amazing night as always at the wonderful Brome Grange. Welcome bubbles and canapés on arrival and sat down to an amazing dinner. Food well presented and hot considering the number of guests attending the evening. All bar and waiting staff very helpful and pleasant. Our table of 8 then enjoyed a boogie on the dance floor by an amazing band called "The Muppits" had everyone dancing and guests even came through from the Courtyard Restaurant to join in. Bubbles at midnight saw the new year in - a wonderful time had by all. We shall be back and thank you again for a night to remember.

One word for this brilliant!!! The food was great staff were amazing as usual. Music catered for everyone... Big thank you to Sarah booty and Cameron. Fun night it's our 4th year of celebrations with brome Grange. Roll on next year thank you again and happy new year

Keys to room don't work. Ok after 4 trys. No heat. Provided with noisy small fam heater. Works but irritating. Staff not very well informed. No info on evening meal times without asking in reception. Or about breakfast new year day. Apparently its a brunch at 10.

On the spur of the moment we opted for a Sunday Lunch out and turned up to see if they had a space... they did! The lunch was amazing. The quality of the cooking was fantastic, top marks to the chef and the team. Presentation was first class, beautifully served. The food was piping hot and really tasty. Sometimes in other restaurants vegetables aren't always served hot but these were and plenty of them too. The portions were generous. Service was excellent. We had coffee in the adjoining lounge area and had a quick browse of the newspapers. A great way to spend a Sunday. Thank you!

Stayed there for two nights, stayed in the main brome suite, was absolutely stunning, gorgeous four poster bed, twin shower and a luxurious spa jacuzzi bath. The staff were very friendly and welcoming, they went out of their way to be helpful even supplying a full bottle of bubble bath �. Will definitely be staying here again at the first chance I get, fantastic.

We had our Vow Renewal in the Tithe Barn on Saturday. It was a perfect day. The Barn is beautiful and just looked totally stunning. The food was excellent, lovely presentation and very good service. We were so well looked after right from our first enquiry through to our check out on Sunday. A special thank you to Julie, Emma and Cameron and all the team you did a brilliant job and should be very proud of yourselves Just wish we could do it all again. Jenny and Phil

Dinner was very good, well cooked, beautifully presented if you ate off the main menu- (also local "favourites"which looked fine). Good value . Tip -do as we did have one cheese and biscuits and one chocolate torte to share . You won't regret it!!

Professional, welcoming staff in lovely dining room. Fantastic food, especially the rib eye steak. The chef even wrote Happy Birthday in chocolate on my dessert plate! Plenty of choice for breakfast too.

Stayed here on a Great Little Breaks romantic deal. Had an amazing time. Stayed in the courtyard rooms. Very comfortable. Nothing was too much trouble for any of the staff. Particularly the young lady on reception who did everything possible to get us a taxi for the sat night. No easy task when Sundown festival was on. The food was amazing, still talking about it now. Everything was divine. The chefs signature croissant breakfast was the best I have ever tasted. Please don't do buffet breakfast (apparently they do when lots of people staying) the personal breakfast touch is second to none and ensures that you can have your eggs cooked whichever way you like.The rooms were very comfortable and had everything that was needed. Perfectly situated for touring in the car and lots of lovely places to visit. However, you cannot walk anywhere as no footpaths and a very busy road.We will definitely return as am sure we will receive a very warm welcome by dedicated staff and look forward to trying all those delicious dishes. Well done to all the staff who make this an excellent hotel

The dinner here was top drawer. Lovely lamb and great starters too. Good portions and well presented. Tasted divine.Breakfast is the opposite. Poorly presented buffet. Cold items despite the burners (not sure these are being used right?) messy and dirty cutlery and plates.It would not take a lot to make this place one of the best in England. The staff are very friendly and have a great attitude. With experience and an eye for detail they could make this place truly awesome.

I stayed here for 3 nights on business, and I had the choice of a ground floor twin room or a first floor suite ( the suite won) it was quirky with the old beams and sloping floors its got real character, the staff are amazing and the food is brilliant, I highly recommend the Brome grange its friendly and welcoming.

Dinner is a choice of well cooked fresh & well presented dishes. Prices very reasonable and choice of 2 or 3 course dinner. Breakfast is OK if you are down early, late comers may find a somewhat reduced offerings of fruit, cereals and juices, but the full English is freshly well cooked to each customers order and suffice to feed the biggest appetite!

Stayed as a couple for one night. The bar was relaxed and the service good. A big post- Christmas party was being held in a separate annexe, and there was some noise outside the bedroom window from inconsiderate guests! However, the food in the restaurant was good, and we were given our dessert by the open fire, which was cosy! Lots of easy parking outside. Breakfast good.

Have been here 3 times now and varying experience. Twice it has been excellent service and food. You get a good Sunday lunch with lots of meat for a reasonable price. The restaurant is very attractive and generally the staff are good. Did have one iffy visit though where we waited 40 minutes for our meal, which we think they'd forgotten. There were different staff and they left a lot to be desired, forgetting to ask if we wanted extra veg and not coming back to take further orders in reasonable time. I would still say this is worth a try though as I think that was a one off and the other times the service has been excellent.

We ate two dinners and one lunch at the hotel as well as one sandwich bar lunch. On each occasion the menu gave us plenty of choice and the food was well prepared, beautifully presented and served in a timely manner. We had bee told that there were "specials" each evening but, only after prompting, did the "specials" menu arrive on our final evening. It was definitely worth the wait! All in all I would heartily recommend this restaurant. We did go in to eat at the start of service each time and had attentive, knowledgeable waiters and a quiet dining experience.

Unlike many business users, we like to stay for three or four days at hotels. The Courtyard Restaurant has sufficient choice on the menu to be able to do this without repeating dishes. There are specials available in the evening. Everything is well cooked and with care. Ingredients are mainly locally sourced, for instance the sausages at breakfast are good quality unlike some 5 star hotels we have stayed in. We had both dinners and lunches at the hotel and it is sad that the restaurant is so under-used because the quality is high whilst prices are very reasonable in our opinion.

Visited this week was a really nice place rooms were clean and warm.Gym was fab sauna steam room was great to.Had a nice meal good value for money.Breakfast was nice well cooked.Friendly staff will be back again.Only criticism is the car park is quite badly potholed and the dirt from there can easily be walked into your room.Give this place a try it's the Best Best Western I have ever stayed in.

Food was very nice when we visited and well priced for the quality of the food, although on a Saturday night it was pretty much empty, with no atmosphere it felt very awkward sitting in the restaurant.

Tasty food and a good selection of wines at reasonable prices. Attentive staff with good service. I will go back here again!

The dinner was an evening meal to celebrate St Valentine's Day, so the dining room, a converted tithe barn, was full of couples and the organization and atmosphere were conducive to a very special occasion. The range of dishes for each course was pre-ordered on arrival at the hotel, enabling the staff to serve seamlessly throughout the meal with no delays for ordering at table. The bar in the room enabled all types of drinks to be available easily, in addition to the prepared wine list. My starter was a decoratively cut piece of melon, served with a scoop of sorbet and a raspberry salza. We had a tender piece of slow braised beef on a bed of red cabbage, with pont neuf potatoes, two vegetables and onion gravy. The meat melted in the mouth and the whole combination was delicious. What followed was a bread and butter pudding made of croissants with jam, soaked in dairy custard. Perfect for a cold evening and a great example of this English classic. Coffee and petit fours ended the meal. The whole ambiance was completed by the accompanying singer and the rose on the table for my wife.

The size of the hotel is deceptive. It looks as though you are driving into a motel, but behind reception is a spacious hotel. We received a warm and friendly welcome from the receptionist when we booked in. The room was clean and comfortable with a hospitality tray and complimentary toiletries. There is a small but well equipped gym with up to date machines. There is also a spa, steam room and jacuzzi. You can get a hot or continental breakfast. Lunch, afternoon tea and dinner are also available. We thoroughly enjoyed our stay. It was excellent value for money.

So we have had lunch and dinner at the Brome Grange a few times now but this time it was under the Best Western banner and the recent refit from a comfy olde worlde hotel / restaurant takes us in to a more stylish extension which is quite smart and more modern, personally I preferred the old fashion surroundings but this is nice, but how about the food? I had the soup of the day and my wife had the tempura mushrooms, I should have had that, very nice! main course I chose the liver and bacon, this was very nice indeed on a bed of mustard mash, it was simple, well prepared and cooked and full of flavour. For desert my Wife had the Chocolate fondant pudding cooked fresh at the time. For lunch this was perfectly fine and complemented by a glass of prosecco best thging was that the 2 full dinners with drinks only came to £57, bargain.

Good food at a good price, even the wine wasn't too pricey. Try the mixed grill and the chips are to die for!!!

Just been here for Sunday lunch and am really sad that a hotel which could 'have it all' was so disappointing. Cannot believe the other reviews we've read as this must have been one of worst lunches we've had.Needs some attention to detail as we were greeted by the sight of a random dirty coffee cup outside reception, and on the bar was an empty plastic washing up bowl atop of what looked like table cloths or pillow cases in plastic bags, but no menus available.We had booked a table but decided to eat in the bar as the restaurant seemed devoid of any atmosphere and depressingly empty.Our sole server was pleasant and polite but very clearly lacking in training (not her fault of course - a victim of management failure) - no offer of wine list with menus, lack of knowledge of beers available, and neither she nor the (apparent) duty manager knew if prosecco was available. The whole service was disjointed with a 20 mins wait for main course - forgiveable if there had been a high level of customers. The beef seemed precooked, but was eaten due to hunger but the cod was dry and overcooked and vegetables were stale and re-heated, and was hardly touched. There was no follow up to the complaint that the fish was horrible. The apricot ginger dessert was a slice of heavy stodge.In general, the staff seemed to wander in pairs with no apparent aim, at one time at least five passing behind the bar, and there was considerably more activity around the till in the bar trying to allocate table numbers to bills than attention to clients. So surprising that Management can allow such untrained and chaotic front of house activity and at the same time performing a total disservice to young people trying to learn a business. I have been in the hotel business for many years, both front of house and management and do not say these things lightly as this is a hard business, but there are lessons to be learnt by management if this is to be a rounded and sustainable venue.

We just dropped in for an evening meal on the way home and were not staying the night here,but would definitely consider doing so. The staff were really nice and helpful and the meal we had was very good value,beautifully cooked and presented. Can certainly recommend this place.

Just OK Room adequate - shòwer not brilliant - evening meal disappointing - breakfast Good - Staff very helpful

I attended a party at Brome Manor, and stayed for 2 nights. The room was large and the beds comfortable. The bathroom was spotless and spacious. All public places were kept to a very high standard.The Barn itself was a perfect venue for a special occasion. Because it has history, there is a warmth to it, which is much nicer than some other more clinical hotel events rooms. The room itself works well, with a bar across the bottom and plenty of seating at tables around the sides. I would imagine it would also be a lovely room for a wedding.The staff were willing and helpful. Well done!

Having been married here have already given great reviews as cannot fault the place. A friend of mine had Christmas dinner here and wasn't impressed saying she felt they were unable to cope with large parties.....I have just been for a Mother's Day meal, and as always the place was packed. I really must stick with my previous opinions on this place. The food was lovely and the service was as professional and efficient as always. One little niggle I will have is that when our order was taken, although we knew what we would have for dessert they said would only take order for starter and main and take dessert order later...I appreciate this is the way most places do this, but in this instance it did result in two people in our party not being able to have what they wanted due to being out of stock by the time we came to order. I know this is not the hotels fault but had we been able to have option to reserve desert we would not have been disapointed. One of the party that missed out was my daughter, who had organised and paid for everything and ended up missing out, which was disappointing. That all said will return again when my daughter also has her wedding reception there and I know we will be guaranteed a great service and great food x

I've been to Brome on a couple of occasions recently with different groups of friends and was very impressed with the quality of the friendly, helpful service and the food. Each group had a very enjoyable time and I will certainly use the hotel again. Unfortunately, I'm too local to justify a overnight stay but have been tempted by the spa as it looks very relaxing with it being evident that the hotel has clearly had a substantial amount of money invested recently.

Brilliant place, great food with a wide selection of food,wonderful staff really friendly very accommodating. Fantastic spa facilities, lovely and peaceful. We had a great room there was everything we needed and we are sure to book in again this year.

Really good value for money, we are a family of five (Three teenagers) visiting the area,we found the rooms,staff,food all excellent,would definitely go back again.Well done