Brocksbushes Farm Shop and Restaurant in Northumberland

We visited brockbushes with the kids for pumpkin picking, which all seems great at the time. I was charged to enter the farm think it was about £7 (you have to buy tickets in advance) the weather wasnt great which can’t be helped but picked some pumpkins. Once at the till i was charged £24 for 3 standard size orange ones and 2 tiny white ones. I couldn’t believe it anyways i paid, then i was asked if we would like to carve the pumpkins which thought thata great to then be told it was £2.50 each to carve them 😂 Not only do you pay just to enter the field, then get over charged for pumpkins you then have to pay to carve them!! It was nothing but a rip off!! I wont be back again, and its such a shame as its such a lovely farm with ridiculous prices

We attended an event yesterday and it was great we loved it and the staff were lovely. However, we all went for lunch at the restaurant inside and the food was so overpriced for what you got. My dad got half a sausage which was also sliced in half again in a normal bun (advertised as brioche). My husband got a pie and salad leaves for almost £10!! And we had to pay extra £3 for chips to come with it (which we didn't get) and luckily got refunded for. When looking at the farm shop the pie was £4 on its own. And I had chilli con carne on chips and there was very little chilli and even less mince! We had to pay £70 for 6 meals which was extortionate for small lunch meals. Have emailed them regarding this and had no response. Shame, wouldn't go back.

me and my family decided to visit this place for the pumpkin picking and the grandkids to have fun also although they enjoyed the pumpkin event, the food in cafe was rediculasly over priced for what you get, my husband got a sausage in a brioche bun except it did not come like that it was half of a sausage sliced in half lengthways and just half of it put in a white finger bun, my daughters food were similar we orderd seasoned fries with corned beef pie and what we got was just a small peice of corned beef pie and that cost 9quid, i wish we had gone elsewhere i really regret going in this cafe if you have any sence dont go to this cafe very exspensive and for what you get.

After placing our order for breakfast this morning (11/10/2024) the tea and coffee along with a fruit scone were delivered after a few minutes. The scone came with clotted cream despite the order being for jam and butter only. What followed was a 45 minute wait for the order of Eggs Benedict during which time, hot meals were delivered to neighbouring tables who had been seated and had ordered after ourselves. My partner would not eat her scone until my order arrived despite my assurances that it couldn’t possibly be much longer! Eventually, my hunger got the better of me and I managed to get the attention of one of the waitresses (no one had bothered to ask if everything was OK in the now 50 minute wait). I explained that my food had not arrived and it was quickly apparent that my order had simply been forgotten. I told the waitress that I would pay for our drinks but not our food order as it was only partially delivered and had not been touched. She returned with a bill for the drinks and the untouched scone for which I refused to pay. I did pay for the drinks but commented that this charge should have been waived in lieu of our extended wait and undelivered order. Very poor customer service in what appeared to be a chaotic process with dealing with simple orders. I obviously will not be returning and would urge caution if visiting the restaurant as there is a distinct lack good quality table service. Hopefully just teething problems but the unwillingness to waive the price of a couple of hot drinks has cost any future visits

Visited the new cafe for the first time yesterday. Lovely autumn decorations. Staff friendly. Coffees could be nicer but food was canny. Love the decorations in farm shop although prices are quite expenses I'd say. Netherless lovely afternoon out. Got a nice bayleaps milk shake. Looking forward to coming back next weekend for pumpkin picking. The outdoor area looked mint! P.s peach melbas were mmmm

Visited on a busy Saturday, it was packed. Had a look round the farm shop bought some huge fruit and veg, had a look round the produce shop , akin to a health food shop they have a huge array of natural and healthy foods...

What a rip getting charged 4 pound be4 u pick any strawberries they say it is because of covid no wonder the country is f

Poor service ignored by staff, told to wait for a seat when they were clearly outside...just waiting to be cleared, told not to order at counter and wait for table service, asked several times told to wait. Ended up walking out without being served. Will...

We have been to the cafe a couple of times for drinks and cakes recently after doing the alpaca experience and the fun fair. I am surprised to read some of the other negative reviews because we have been when it has been very busy...

Beautiful coffee shop food. Had a few different things from the coffee shop nowand can't fault a single one. Corronation Chicken is delicious and the farm shop supplies are reasonably priced.

Ordered and received Christmas Meat pack from Brockbushes farm shop Delivery was spot on and on the day promised, meat was beautiful l, Turkey and ham was absolute beautiful and it was perfect Christmas lunch, pigs in blankets, cranberry sauce all topped it off, you...

I started going to Brockbushes tea shop many years ago and always had a very pleasant experience and great food. I went today, my first time in a couple of years, but sadly won’t be going back. I had scrambled egg which was rubbery, dry...

We visited Christmas fayre on Sunday, we visited last year and enjoyed it so visited again this year, really nice, good atmosphere, lovely stalls, farm cafe was very nice, totally recommend

We visited yesterday for the Christmas Fayre. We have enjoyed this the past few years. This year there seemed to be less stalls but we still enjoyed our visit . We came away with lots of purchases. We didn't attempt to visit the cafe, due...

Called in this afternoon for something to eat. Pulling into the car park with were amazed how few cars were there which was very unusual. Cafe looked closed! Had to ask if they were open which they were. The cafe was virtually deserted. We were...

We visited with 2 children (almost 6 and 8) on a booked funfair slot. Excellent value for 2 hours. The girls were a bit big for the rides but spent their time wearing themselves out on the inflatables. Portaloos were adequate but would benefit from...

Well after seeing a friends post on Facebook, I decided to register on their website to be able to book a day for fruit picking. We had a canny day out, there was a funfair thing going on also but we were focussed on the...

This was our first visit to Brockbushes tea room as I had heard so many good things about it that I had wanted to visit for some time . The service system is good ,efficient and easy for customers and ensures you get a table...

the new look tea room does not work ,waiting to be seated is pointless now covid rules have gone.service is slow although the food is still good .the whole place needs an upgrade, shabby and rundown.used to go often but will not rush back.

I’ll start by saying that we’ve always loved Brocksbushes and for the last 6-7 years, we’ve visited literally weekly during fruit picking season as well as attending several family events throughout the year. It’s one of my children’s favourite activities in the summer and we’ve...

What great value and quality. Stopped for tea on our way back from Scotland and was blown away by the quality and value of afternoon tea for two at £22! service was prompt and friendly and so we also visited the farm shop and spent...

Prompt attention and quick service. Tasty food but disappointing toilet facilities. Ladies unpleasantly smelly, toilet unpleasant and floor needed a good thorough mop. Hand drier not working in the gents. Attention to detail brings customers back.

Upon arrival at the tea room you are required to wait and stand behind a plastic chair waiting to be seated, no very appealing. My wife and I ordered two sandwiches and two teas. The teas arrived promptly, however we waited nearly 25 minutes for...

We stood behind a chain waiting to be shown to a table and for several minutes no-one caught our eye or spoke to us. When a table came free, we were pointed in its direction rather than shown. Our order was taken quickly and efficiently...

After visiting the very shabby and over subscribed easter fun fair, we went into the cafe for lunch. It was the first, and last, visit. We should have left straightaway as the attitude of the staff was hardly welcoming. The coffee was of cheap quality,...

Called here twice in the last fortnight in our campervan on our way back from the Lakes and then the Borders. Have had lovely lunches and afternoon tea here. Staff are always lovely and very organised. Hoping they will consider motorhome stop overs and then...

Very very poor service waited to be seated waitress walked passed us a couple times seated and served new customers we must have been invisible so after waiting 20 minutes we walked out we will not be back

Place overall is bit tired. No prices on the stoneware garden ornaments outside. Staff were friendly. Cakes etc looked good. The Yorkshire Scoundrel was very good. Items in shop not all have prices on them too which is annoying having to ask all the time....

£3.25 for 2 slices of white toast, not special bread just standard sliced white. Won't be returning in a hurry

We pre ordered our Christmas meat and collected on 23rd December at Brockbushes, I must say it was perfect, quality was outstanding, turkey was the best we've had, gammon was also superb, sausage meat, sausages, bacon and cranberry sauce all made it the perfect Christmas...

Had a lovely breakfast, great big breakfast bap. Lovely food, really good service and a special mention to the lady who served us on her first day in the cafe - she was great!

Plenty to see with all the stalls good range of everything shame we couldnt get near all the stalls for the amount of people in ftont of them.Disabled parking was much to be desired at the far end next to the marquee .the gentleman who...

My mother and I attended the Christmas fayre yesterday (11/11/21). Considering you had to book a slot to attend we had expected it to be more controlled as to the number of people entering at the same time, sadly this wasn’t the case. As a...

We attended the Christmas Fayre November 2021, first experience and wouldn’t return. The event was ticketed but far too over subscribed. Very hard to access and see the contents of the stalls due to over crowding. Long queues for payment, entering, eating and leaving. The...

Extremely disappointed, a very tired establishment. We were seated fairly quickly but it was 10 minutes before our order was taken and another 20 minutes to receive the food. We visited for “Afternoon Tea”, the tea was served on a scratched and broken tray, 10...

We were on the road, heading home from a superb week in wonderful Northumberland and stopped for lunch here, entirely on spec. We ate a light lunch from the cafe, which was tasty and inexpensive. We also enjoyed a look around the delicatessen and bought...

We have been to brockbushes many times but we don't usually have a full English. We decided to have this on Saturday morning and it was awful. It didn't look very appetising when it arrived and it wasn't. We won't be having it again. Very...

We visited here with my sister a few days ago and had a lovely experience! Once again, my corned beef pie was delicious and the peach melbas are to die for! Purchased extra in the shop to bring home to Scotland and have their delightful...

Arrived today to be told that the field for strawberry picking was closing early and that there were no ‘walk ins’ due to a poor harvest. First time this has ever happened to my family, after many years of attending here in the summer for...

Our daughter, now living in Ramsbottom, was spending the weekend in Heaton with her daughter and family and we arranged to meet up with them in Brockbushes Tea Room for a family reunion for the first time in almost a year. We were especially looking...

I love Brocksbushes I use the farm shop on a regular trouble is I call in for potatoes and leave with a carrier bag full . The staff in the shop and tearoom are very friendly and the food is great

Came in as a family of 5, 3 adults and 2 Children, staff weren’t friendly in the slightest! Lady who served us was rude, we were just in for coffees and some milkshakes, vanilla milkshake had no taste whatsoever, coffees did a turn but still...

Stopped off today on my way along the A69 to Newcastle for breakfast. Whilst the lady who served me was pleasant enough, the bacon sandwich, freshly prepared to order, was not. No taste to the bacon, strange consistency. the bread roll was powdery and dry...

We booked a mother's day tea click and collect.My wife and have just sampled a lovely meal Two lots of tasty sandwiches.a large cheese scone,a fruit scone with jam and cream and to conclude two lots of three tasty and fresh cakes. All this for...

We have always been regulars in the cafe and enjoyed picking fruit over the years, but you have literally saved my parents over these difficult times. We are so grateful. Imaginative, generous and delicious, homecooked meals delivered to the door with simple storage and heating...

Have visited very regularly over the years and always been pleased with the service the food but this was capped by the English breakfast that I experienced recently.Cooked by Carol it was a real delight.I have had breakfasts in many,many places but this topped them...

Went pumpkin picking with our 1 year old yesterday it was fab! Highly recommended. Really good fun she loved being in the wheelbarrow being pushed around the field. Plenty pumpkins to pick. Yes its quite expensive for the pumpkins but we loved it. Definitely be...

Stopped off for light lunch with parents today, had to queue before being allowed in to manage numbers, the young waitress at front of house was absolutely lovely & so apologetic but appreciate they need to clear & clean tables before seating others. Seated quickly,...

stopped here to meet a friend of old and wanted some eats but service in restaurant was so slow we gave up and went to the Shop . Lots to buy and see, but very artisanl and consequently expensive but not dog friendly at all...

We came as a family to pick Strawberries 🍓 . Our first visit. You do pay for the luxury of picking your own £2 per person and whatever extra you pick. But the quality of the strawberries are amazing. Sooo fresh. My 11 year old...

We waited 35 minutes to be seated which is fine in the circumstances. However it took them 2 hours to serve us a jacket potatoes a child's meal and a toast and then 2 pieces of cakes! 2 1/2 hours for lunch is beyond rediculous and nobody cared less!Food was very average considering the over inflated prices!

We needed quick breakfast on our way to Corbridge Roman Town museum, and this place exceeded our expectations. Very quick, great breakfast, lovely personnel - just amazing!

I visited brockbushes on a lovely sunny day with my 5 year old to pick some fruits. We got a great crop of strawberries and plums. We also visited the cafe and shop. I would say all the staff we interacted with were courteous and friendly. There was a small queue for the cafe but the half price eat out to help out made up for that. Food was good but a bit basic for vegetarians/vegans. Though I have to say the vegan blueberry cake was delicious. We had a great time there but the only slight criticism is the £2 charge per person. It would work out quite costly for larger families and potentially put them off visiting. I understand with the pandemic maybe more need to charge which for us was fine as we were only a party of 2 people. But not sure if I’d be willing to pay to visit with a larger party. But otherwise great place to visit and staff are doing a great job to maintain it. I would definitely visit again.

We came one weekend to do fruit picking with our two daughters (2 and 4). I had signed up for alerts of when slots were released and managed to book one easily.It wasn't too busy and the staff directed us to the best places to pick. We spent a small fortune on strawberries and raspberries but the girls had a great time picking them. Could probably do with a price list at the start so you have a rough idea of how much to pick. There was a crazy golf on and one carnival ride which was £2. Hand santiser is to be used before you use it.We bought a few things from the farm shop. Only a few people are allowed in at a time and there are markers for one way and social distancing. All in all we had a great morning here.

Torn between 3 and 4 stars as the place is nice and cakes etc too but the service could have been a bit more friendly, no acknowledgement as we queued and only 4 people per table so they put half our group quite away from the others.

Recently stopped off at the Tea Room at Brocksbushes for light refreshments. The cafe itself is country-styled could be quite awkward to get by tables if busy.Have a standard menu with some daily specials. We opted for a fish finger sandwich, cheese and ham toastie and a bowl of vegetable soup. All were tasty and good value, watch out for the price of specials and the quiche as they are more expensive. Service was ok but would be interesting to see how it stood up at busy times. Will definitely drop back in.

So we needed a break from driving and this looked like the perfect spot so we parked up plenty of parking! Although don't wear your good shoes, headed in its quite cold in the shop but the tea room is at the back in the corner it was quite warm £8 for a cup of tea and a scone for 2 people. Was one of the nicest ones I've had. Shop was a little expensive too but nearly everything was locally sourced they had everything from sweet ice cream to chocolate cheese bread everything definitely worth a look, also the exit feels like your going the wrong way but its not you go through a tunnel and it takes you back into the road.

We were passing by on the way to Beamish from Irvine in Ayrshire whilst on a holiday. What a great place.The food was wonderful and very reasonably priced and the cakes were looking so lovely my wife took one home, she wasn’t disappointed Jan was most helpful and pleasant as were all the other staff

Yes you could probably buy the fruit cheaper at a supermarket (despite the fact that its flown half awy across the world to get there) or you could pick your own and enjoy a day in the sun picking fruit then going for a cup of tea and a nice slice of cake. No brainer really....Dead easy to find, loads of parking nad they change by the season so you can pumpkin pick at Halloween etc...

No welcome No smilesNo body caresSalt and pepper fruits dirtyHam sandwiches okNo mustard or sauces on the tableNo body caresThe only smiles we got were from the very sweet junior staff. This farm shop cafe was the best in the area some years ago but it needs re decoration some money spending on itNew management Happy staffBut most of all it is loveless. Sorry

We call when we are passing to buy sausages, we really like the type that they have , they even had Christmas pudding ones yesterday, five packs for ten pounds is a good deal .The shop is pretty haphazard and expensive and they don't seem to sell plants any more. The entrance to the toilets is quite cramped and yesterday between the outer door and the ladies they were two men in there, maybe waiting for their partners, but I found it intimidating.

Weent to the farm for a sausage making course and went in for a drink and a look around, cafe area was nice with fresh home made cakes and a good selection of meals, all using local product. The food shop was very good and had a lot of local produce and a great deli counter. Well worth a visit.

Visited early ish on a Sunday morning. This place isn’t huge but it has a lovely farm shop with tasty goodies and a nice cafe. Have a good choice of snacks, one or two vegan options , As vegans I had potatoes & veg and other half had potato wedges with bbq sauce. Earl grey teas. Did ask for some soya milk but this had lumps in so returned it and asked for fresh cup. Been a few times and the staff are always helpful and friendly but it does get really really busy at times. You can pick your own fruit here but it’s seasonal. Their fresh fruit and veg is beautiful. Had Christmas items where we found some unusual sweeties for presents. Not a huge place but got some lovely veg

Hubby and I were here to do sausage making workshop and were early so went for snacks. We had quiche and potato skins. It was lovely

First of all we had a lovely day picking out our pumpkins, carving them and having a snack in the farm shop. We did find a little bit disappointing that the pumpkins were not attached to a vine and were just laid out in a field for you to pick up so I’m not sure if the pumpkins are grown there? The day out was quite expensive, pumpkins were definitely not cheap, neither were the carving sets. It was nice for a one off but I don’t think I’d be rushing back.

Twenty minute wait for soup , roll wasn't fresh , scone crumbled to nothing so couldn't butter it and to top it off one of the counter staff was coughing constantly whilst serving . Soup was decent when it arrived so gets a two from me.

As much as it was very busy (last weekend before Halloween AND the first weekend or last weekend of some children’s half term.... need I say anymore) the queues all went down very quickly. There was still plenty of pumpkins to choose from, my toddler picked two small size pumpkins costing £2 each... yes you can go into a supermarket and pay that price to get a larger one BUT you are paying for the excitement and experience. There are lots of different size pumpkins in lines on a field, and you go hunting for your pick. You can spent as little or as long here. (You can’t clearly see that they’ve been home grown but really? Again it’s the excitement and experience. We LOVED it. There is optional extras such as carving kit, a carving tent, rides and face paint so you can spend as little or as much as you like. The cafe looks lovely, there are toilet and baby change facilities and the shop is great too. I’ve been before and the ice cream is amazing... a must try. We have also been strawberry picking and it’s just as much fun. Note to self: remember if your picking two full baskets full that you have to weigh them and pay for them Again, if you want to pay budget, go to a local fruit shop but I bet you don’t have half as much fun or spend half of your time there... We got a Groupon for the sausage making there too, another good morning or afternoon of something different. The lady who runs it is a hoot. Another great idea and something new, fun and foodie to try.

This is a fine example of a place that used to be lovely and is now awful. This place have realised that people will pay a lot of money for nothing. £2 for a scrawny pumpkin up to £8 for a large pumpkin. The word ‘picking’ is very loose. They are placed in mud and you have to pick them off the ground. There’s no real proof that they were even home grown there. The women in the payment tent slyly put down a set of carving tools and then asked for £8.50. When I asked how our £6 pumpkin had suddenly became £8.50 she explained that the tools were £2. First of all, I can get a large pumpkin for £3 in a supermarket and the tools can be bought in either a supermarket or Poundland for £1. It is a complete rip off. There is a roundabout for £2 a ride and an inflatable slide, also for a cost. Face painting for a cost. It is overrun with people. The only thing they have sufficient space for is parking. After that it’s a case of ramming as many people inside to take as much money from them as possible. The cafe was a small slice of living hell with everyone sat on top of each other, babies screaming and yummy mummies fighting over high chairs. Save yourself a nightmare and go to White House Farm instead.

In my opinion the maze was fantastic, with creeping monsters around each corner and pig heads everywhere: Very spooky! Was slightly disappointed that the slot only took 45minutes but but hay (excuse the pun) it was a great night out. Highly recommend!

Decided to drop into the cafe for the first time in over a decade. We left wishing we had gone somewhere else.We opted to try a cheese and sun dried tomato scone and a slice of caramel shortcake. What a disappointment.The scones were very dry and didn't have much taste to them the were also quite dense. They were served cold with chilled butter so that was very hard to spread, ended up warming the butter on my teapot.The base of the caramel slice was dry and crumbly, very poor.The young man who served us was very pleasant.We will not be back in a hurry.

We called in here for lunch recently and the cafe was packed. However, we managed to find a seat and ordered at the counter. The lady was very helpful and friendly and when the food came - 3 different lunches - we were all more than satisfied with the quality and taste of the food - in fact, the corned beef pie was so good we actually purchased some in the farm shop afterwards to bring back to Scotland for the next day! Lovely!

We came for lunch on a lovely sunny Tuesday, ordered our lunch to eat outside.After waiting over half n hour I had to go and ask about our food , I would say it had been forgotten as I could see it sitting on the table waiting to be delivered . Food was poor and cold , having waited so long I was not returning it!! Such a shame as food is normally Excellent.

We were attending the sausage making workshop and had a look around the farm shop whilst there.Could'nt resist the lovely fruit and veg . We also had a drink and a pastry from the cafe again everything looked delicious.

Visited early ish on a Sunday morning. This place isn’t huge but it has a lovely farm shop with tasty goodies and a nice cafe. Have a good choice of snacks especially cakes. Had soya latte and gf toast with beans. Other half had earl grey tea with beans on toast and a slice of vegan cake. Came to £11 ish. Been a few times and the staff are always helpful and friendly but it does get really really busy at times. You can pick your own fruit here but it’s seasonal. Their fresh fruit and veg is beautiful.

Popped in to break our journey on the A69 today. Our last visit was about 7 years ago and we were quite shocked that there seemed to be no changes to the shop or cafe buildings since then. Given the prices they charge for everything it seems no investment is being put back into the business. The exterior is very ramshackle and the interior quite shabby and scruffy looking. The coffee and cake was really lovely and service was friendly but it's such a shame it's well overdue a refurb.

Visited here for the first time with my husband and parents. Plenty parking ,so that was good.however , the entrance wasn't up to much, 2 tables outside were being visited by the local fly family as plates and food hadn't been cleared . Hmmm. The shop display of its pricey goods was disappointing. No thought has gone into the appearence , or positioning of ornaments (leaning onto eacother) to enhance their appeal. I tried to look at a flamingo but thwarted by random tall stands that blocked the way. The art work in the extortionate cafe was just thrown on the wall, probably from where the flamingos were and not even straight!Played havoc with my OCD! A piece of crispie cake was £2:25 ,(jeeze), as were the other cakes we purchased, Two ofthe cakes slid into each otheron the serving tray and made one squashed! At least there was an apology from the waiter who left us with a load of spoons? The tea and coffee were nice but for the price we thought it was poor. WiFi is top secret here, they won't give you the password. The kids slides outside looked fun but we never ventured there. This place has potential but relies on families with big appetites , purses, and a need for' never heard of before' chutneys,curries in jars and frozen rhubarb, ohand the garage using space outside to promote a Qashquai or two.Need: 're arrange all displays and straighten/group pics.Lower prices to a realistic level.Clear outside tables.Clean menus!! Tea and coffee stains arnt nice.Staff need to smile and laugh more c'mon, it's summer and lovely out there.Have some banter, at least!!Get some customer Wi-Fi, unless there is a good reason.

This traditional tearoom has been a favourite for many years alway with delicious homemade food. Our visit last Monday however was very disappointing due to wasps swarming around the restaurant while we tried to enjoy lunch. The apathy of the staff to take any pest control measures or close the doors both for public health and hygiene gave us no option but to leave along with many other families. I have never experienced this even when eating outside abroad and would never return.

I come here quite regularly and visited today with my daughter whilst on our Hadrian's Wall cycle ride. Always good food, friendly staff and bustling with customers. If you want good, hearty, value-for-money food then come here !

Called in for some fruit, sadly not that much left now, at about 3.30pm then had a cuppa and a piece of cake, I nearly fainted at the prices, I know it is all home made etc but is majorly over priced for what you get. The outside eating area was a mess and they were packing some of it up for the day that didn't make us feel very welcome.

There is a saying about the cleanliness of a place...Judge it by the standard of the toilets they have...how true! ...My son and I visited here on Friday 2nd August ... we both said the place needs a thorough good cleaning deep cleaning at that...The tables dirty, the carpets filthy , the menus well if you can call them menus were bits of paper gunked up with tomato sauce etc, the woodwork shelves toilets were all filthy...even the windows if you want to add this to the list because they were dirty too...we will never go back and certainly not recommend it...we were not even impressed with the shop it looks as though its gone backwards. No there are plenty of tea rooms just further up the road in Corbridge we should have continued our journey there.

We stopped by for lunch. Great selection of local produce items, and quick service. Food was tasty and would definitely return.

They charge one pound PER PERSON for entry into the PICK YOUR OWN fruit. Then a pound for the basket.We naively thought that was a deposit off the price of the fruit we would be picking. Nope.They must know how much each EMPTY basket weighs, but that is ADDED to the weight of the fruit you pick.Over £11 for a half cardboard basket of fruit!!There is a sign that says strawberries £5 per kilo, but what they should say is it's almost double that really if it's a pound per person to even get in.We were planning on eating there, but after that much on fruit, no way Jose!Voting with my feet....

We dropped in at about 3.30 for tea and cake and were shocked to see how shabby and dirty the cafe and the area outside appeared to be. They were already packing up some areas of the cafe which didn't make us feel particularly welcome. There were crumbs everywhere and the table was sticky. Equally, even the internal glass doors were mucky and greasy. Most concerning was the messy area by the cake display case, which included bins and piles of files, all on show to the customer.The cakes were excellent, but the lack of basic cleanliness and tidiness would put me off going again. The service was reasonable--it's always been a bit brusque, but you put up with that for the food.I realise that there might be plans for development, but that is no excuse for a lack of attention to cleanliness and packing up a cafe when customers are still eating. Very disappointing.

Stopped for lunch and a browse around the farm shop. Staff lovely and friendly and food great but too much 'giftware' on sale and the place is starting to look a bit tired.

We stopped here for drinks and a snack. No hot food was ordered, just a tea, a coffee, a scone and a cake. Unbelievably this took 25 minutes to be served (the time of ordering is helpfully printed on your receipt so you can see exactly how long they have kept you waiting), This is entirely due to the bizarre system on which the tearoom is organised because there seemed to be no shortage of staff. The place was not even particularly busy. The procedure is that you have to get a table first then order and pay up front at the till quoting your table number. (Collecting your money is the only thing they do promptly here). Your order is then placed in a queue of orders on the counter and you sit at your table and wait. This amount of delay for food which is already there at the counter ready to serve, is unacceptable. I would recommend that whoever manages this tearoom should have a rethink as to whether this is the best system to run a cafe. Maybe you should visit similar places to see that it is possible devise a system to serve customers promptly.It should be pointed out that there was a notice by the entrance warning that there was a 30 minute wait for food. We assumed that this referred to a delay in the kitchen for cooking hot food not for serving food at the counter.The carpet under our table was covered in crumbs so some attention needs to be paid to hygiene too.This is no way to run a tea shop. I do not recommend this place and will not be visiting again.

Sorry but there’s a bit of a rant ahead!! Whilst this is a lovely coffee shop and the food is delicious, my family will not be returning due to the attitude of a particular member of staff. I have her name and if management are interested in improving their customer service it can be provided. I ordered food and drinks for the 5 people in my party including 2 corned beef pies and 2 portions of wedges. Conversation witnessed by a third party. The 5 drinks arrived but only food for 4. I told the young man serving that we were still waiting for a corned beef pie and a portion of wedges and he apologised and went away to check. Next thing we knew was this lady approaching our table waving receipts in the air stating quite loudly “you didn’t order anything else”. I stated I had asked for 2 Corned beef pies and 2 wedges. Her response was “well you haven’t paid for them, if you want another you will have to pay.” I clarified we were happy to do so but that there must have been an error as I had definitely asked for 2 portions of each. My elderly Dad who the meal was for made a joke towards this lady stating “can you hurry it along, I’m wasting away”, he laughed and so did we. She responded with “we can’t just produce these things immediately, it will take time” and then turned and walked brusquely away!! We were all a little stunned by her absolute attitude towards us. No apology, no “I’m sorry there has been a misunderstanding with the order”, no nothing. My sister went up to the till to pay and quietly challenged this lady stating there was no need for the way she had gone on as we weren’t trying to get anything for free, there had obviously been a misunderstanding and were happy to pay. There was still no apology and instead she said she was offended by what my Dad had said. My sister told her to get a sense of humour as he was quite clearly joking. The meal came (quite quickly I should add) and the young man who served it apologised for the mixup and delay. As we were leaving the tea room, this lady was sitting behind the counter next to the door and my other sister went over to say that after further thought we still weren’t happy at all with her attitude especially seeing as my Dad is a dementia sufferer and that his happy jokey ways are very much a valuable part of him. There was still no acknowledgement or apology from this lady, instead she said “well I couldn’t have known that and your sister has already told me her views”. My sister responded with “well I’m now telling you mine. Whilst it’s true you couldn’t have known about his dementia it should show you why you should be nice to everyone as you never know what is going on with them”. It’s the basic principles of customer service. The other staff who served us could not be faulted. Polite, courteous, helpful, etc and as stated the food was delicious. However, having just one member of staff like that lets the entire team down. I notice from other reviews that there has been similar experiences of unpleasant or rude staff and I wonder if it is the same lady responsible. It aggrieves me to leave a negative response for any independent business and I appreciate anyone can have a bad day, but after today’s experience I really believe this feedback is justified and would suggest some serious customer service training to avoid losing any more customers.

My husband, 2 daughters and I went strawberry picking here. We had a wonderful time in the strawberry fields followed by tea and cake in the tea room. Then a wander around the shop before heading home. Every single part of the day was brilliant. The staff are so lovely and helpful. The tea room is very quaint and the service and the food were faultless. We can’t wait to go back.

Great setting, lovely food, AMAZING cakes. I visited with two friends & my 3 year old son. We sat outside. The food arrived in good time. The waitress brought over a desert, which I couldn’t even pronounce & left it on the table & walked away. I politely informed her it wasn’t something we had ordered, she looked at me quite cross & barked “it is on your ticket/tab”. I apologised (even though I had no reason to apologise) & said we were just waiting on my sons oat & raisin cookie. A moment later she walked over with the cookie, I was sat there smiling & thanked her. She didn’t even look at me, acknowledge me, she just walked away. I was a bit put off as she made me feel like I had done something completely wrong. I couldn’t have been nicer to her. I work in a customer service industry & just a smile or an acknowledgement would have been nice. Due to this, I doubt I’ll be back in a hurry, which is a shame as I couldn’t fault anything else.

We waited in a queue half an hour to place an order for two coffees, and then waited a further half an hour for the order! I saw the sign which advised half an hour wait for food, but did not expect to wait so long for two very substandard coffees. Terrible service and no apology.

Really enjoyed the strawberry Picking and would return to do that. However, the Tearoom was another matter. We were told there would be a 30 minute wait for food, which we accepted as it was very busy. It was quite a hot day so asked if we could at least take our drinks to the table while we waited. We were told in no uncertain circumstances no and that there would be at least a 20 minute wait for drinks. It was only 2 cans of coke and a water. No making involved just had to be picked out of the fridge. We ended up buying extra drinks from the shop whilst we waited. 40 minutes later our drinks arrived. When we queried when our food would arrive we were told the wait was a hour! I explained we were told 30 minutes, no apologies given. 58 minutes after we placed our order the food arrived. 1 pork sandwich, 1 tuna toasted sandwich, 1 bowl of soup and a children’s sandwich picnic box. Nothing extravagant or out if the ordinary. I absolutely understand it was a busy day but i did overhear a staff member telling a customer this is a normal Sunday, well if that is the case surely something could be done about the service or should i say lack of and again i fully understand the staff are extremely busy but a little customer service would not go a miss. Very very disappointed.

We visited cafe today after strawberry picking - wasn’t too much of a queue although there was a notice up saying 45 minute wait for food. We presumed this was for hot food. We ordered 2 filter coffees and 2 scones and it took 25 minutes for these to come to our table. Waitress was very surly and practically threw the coffee and scones on to the table - and with no apology for the wait!!! Yes it was a little busy but still no excuse for bad customer service. So much so we will not return !!!!

We have often visited Brocksbushes and found it very nice. Yesterday we were early customers. We had to wait while two staff behind the counter finished their conversation, then one went to the till and said "Table Number". There was no nice greeting. We then ordered two coffees and a cheese scone, after which I noticed that there was a choice of a small scone at £1.50 or a large one at £2.00. I asked how much I had been charged and the assistant said "£2.00". I said I should have been given the choice, to which she responded, "If you had wanted a small one you should have ordered a small one". In fairness she did offer to change it. However, when it arrived, it was very stodgy and not particularly nice. Also my wife's Americano coffee had coffee grounds in the bottom of the cup, which shouldn't happen. We the decided to buy some home-grown asparagus, which was heavily advertised, but were disappointed to see it was extremely thin and limp and we could buy far better quality in the big supermarkets. We won't be visiting Brocksbushes again as their level of service has clearly deteriorated - we felt like we were a nuisance - and whilst I won't name the staff member on here, I am prepared to divulge it to Brocksbushes if requested

When one thinks of Brockbushes, it is of an up market establishment. However, this is definitely not the case. It is some time since we visited and we were absolutely appalled at the appearance of the coffee shop, disgustingly dirty with the whole place desperately needing a total refurbishment, new carpets, tables and chairs. We almost didn’t stay but were desperate for a drink and the scone and drinks we had were tasty. However, we will NEVER visit again and have told many of our local friends of our shock snd disappointment.

We were in the area to do the sausage making course. We visited the shop, garden centre and cafe after the course and purchased some lovely very tasty fresh fruit and vegetables as these are what we had used in our sausage making and were impressed with the quality. The shop and garden centre were all small but have plenty to look at and purchase. Also the pick your own isn’t on until the end of May so we didn’t get to try this so factor this into your visit if your planning on going soon.

Visited during the school holidays for the Easter fair, food was average. The beef baguette had little flavour but was ok. Staff were pleasant. The cafe area is very cramped and the set up is bizarre, lots of outdoor seating but if you order food you can’t eat it outdoors, except for a very small side area away from the children’s park.

Only had takeaway but will certainly stay next visit as the oatcakes and scones were amazing! Freshly baked flavour fab!

hello, I visited last week as a carer with a little boy with disabilities and his family, no-one assisted us with moving through the cafe as it can be tricky with so many tables with the wheelchair, we sat down out of the way at the back and one went to order while we organised ourselves which is difficult with 3children and a baby, a very rude member of staff came across and said can you move the chair, we explained no as it's a wheelchair and she said can you not put it outside your wasting space, I understand the cafe is busy but the wheelchair is a vital piece of equipment, it's very difficult to go out with a child in there wheelchair especially with added medical supplies and very important equipment we need to bring all attachable to the chair, I feel that a little more understanding and accomodation would have been helpful and the rude tone wasn't necessary as we weren't causing a problem for anyone, I have contacted directly on 3 occasions about this and received no response, I was suprised to recieve this sort of attitude in this day and age and I think this should be noted for the future when dealing with clients with additional needs.

Have visited here before and had tea and fruit scone with jam and also a cheese scone. Lovely freshly baked scones with the option of having them served warm. Could have done with the cheese one being a bit more cheesy but nevertheless nice scones. Served by very pleasant staff.

We have visited here several times in the past and have always enjoyed the experience, however things seem to have gone downhill and I doubt we will return. We decided to pop in mid afternoon for a cuppa and a bite to eat alongside it. We decided to both have toasted teacake with butter and jam. I ordered a pot of Earl Grey Tea and hubbie ordered a coffee. On returning to the table with the receipt I noticed that we had been charged an extra 50p each for jam! Had I realised this I would have just had butter as to be honest I'm not overly fussed about jam. The drinks arrived after around 5 minutes and the waiter said our tea cakes wouldn't be long. Twenty minutes after our drinks arrived the tea cakes finally showed up. We had finished our drinks as we like to drink a hot drink while it is hot! The teacakes were very lightly toasted and barely warm so spreading the cold butter on them was impossible. To cap things off the teacakes themselves were very poor quality. There was a definite lack of sufficient fruit in them, indeed one half of my hubbie's teacake contained only 3 currants! The texture was overly spongy and upon biting into them they squished down to nothing in the same way that cheap white bread does. Not what you expect when you are charged almost £10 for 2 drinks and 2 barely edible toasted teacakes.

My wife and I stopped here to do some last minute shopping as she said she would love an ice-cream and we knew that Brockbushes stocked tubs of Doddingtons which is excellent. As this is an establishment that also has a "Pick your Own" option it has fruit and vegetables for sale aswell as other farm produce.There is also a cafe on the site which is very popular with the seating area packed most days. The menu is quite extensive.