Brewers Fayre Windmill in Hastings

Food was very good and the service was excellent both from the bar staff and server April. Reasonable price too. ×××××××

Food was as good, pub grub as you’d expect. Staff and service are really good here and I was served by April again, excellent service, very polite and professional.

Staying at the Premiere Inn on a Half Board basis so opted for the Meal Deal for the 3 day stay. We had a very warm welcome by a lovely young lady called Emma who went above and beyond to make our visit very enjoyable . The food was excellent with a lovely variety on the menu . I would certainly recommend this restaurant to family and friends.

Kirstie was so welcoming and although we were 10 mins over closing time for order evening food , she accommodated us with open arms , she made our experience in the restaurant relaxed and comfortable.food was very yummy. Room very comfortable and our overall experience was very good . 😊 would definitely recommend Hastings premier inn

Popped in for dinner. Great food and very good service, especially from Emma and the manager. Took a pizza as a takeaway too

Great place to stay, room was really nice and clean and comfortable. The staff are customer focused and really friendly and helpful

Thank you to all staff at Brewers Fayre for your courteous attention and friendliness when we visited for a family dinner. Orders taken promptly, food was lovely and arrived in good time, lovely relaxed atmosphere.

Seriously hire more bloody staff!!! The staff that are working are seriously in need of help. They are all doing their best but lacking at least 3/4 floor members! It’s painful to watch. It is a matter of time before the team you currently have move onto an establishment that actually care about the team they have!

Having read some poor reviews on here regarding the service at The Windmill, my wife and I decided to try it for ourselves. We were approached by Molly with a very friendly front of house greeting, telling us to register our vehicle registration, then find a table and order at the bar with our table number. For us, choosing our table was very welcome, rather than being told where to sit, and we were amazed at the size of the restaurant and at the standard of cleanliness. Having chosen our food, Molly took our order and the food was delivered to our table by Caron, who was chatty and very friendly. We were both very pleased with our food, which was nicely cooked and presented, and tasted fantastic. Normally we don't do dessert, but we both opted for a sweet treat, which again was very nice. All in all we received fantastic service from Molly, Caron and the unknown chef. We were made to feel welcome and really enjoyed our time at The Windmill. We think the staff here on our visit are a credit to the Whitbread chain and we thank you! Best wishes, Simon and Alison.

It has taken me a couple of days to write this review as I found it difficult finding the right wording, as my experience at The Windmill was less than satisfactory. I would firstly like to start by saying I would give 5 stars to the members of staff, however because of 1 member of staff I only gave one (as none is not an option) I visited the venue on the 9th of June 2024. The way that this member of staff (lady in black top, black and white trousers with glasses, I presume she was a so called “manager”) spoke to customers and other members of her team was an absolute disgrace, to the point where me and my family noticed the young lady with tattoos close to tears, but we applaud the fact that she persevered with it and continued working. We witnessed first hand how hard this girl was working dealing with customers and clearing tables. She was extremly polite and sincere, frequently asking us if everything was ok or if we needed anything. This manager in question has absolutly zero customer service skills, and to be quite frank, is just outright rude and obnoxious. I was planning on staying for a few drinks, however due to this member of staff I decided to leave and go elsewhere. I feel sorry for her colleagues that have to work with her as you could cut the atmosphere with a knife. Due to this member of staff, not only will I never return to this establishment, but I would not recommend visiting this venue to any individual. As I stated at the beginning the rest of the staff were amazing, they honestly deserve credit and praise for having to work in such a busy and stressful environment. Emma, the young lady with tattoos, and the young man (I think his name was Neil) all deserve praise for their great customer service

Fantastic service , very quick too! Zero complaints. Staff were friendly, very helpful and professional.

Very disappointed with our experience this morning! Will not be coming back. We had booked a table for breakfast at 10:15am (arrived on time) waited at least 20 just for our drinks, however we waited over an hour for our breakfast to arrive. 11:20am we got our food, (cold) and very disappointing after we had finished we asked if we could have something additional to our full English (as the price included unlimited breakfast) - we was told that the kitchen shut at 11am (even though our food came after this) we was very upset as we wasn’t satisfied with what we had, and paid full price for unlimited breakfast just to be told we couldn’t have anything else by the time we finally got served! Very disappointing experience, waste of time and waste of a lot of money! Such a shame.

Very , very slow service. Sat at table for 25 minutes before waiter/ waitress came up to ask if we want a drink or to order food . Waited a long time for food to arrive . Sat under air conditioning unit blowing cold air down on us and our food , despite the fact it's a cold wet day . . Restaurant smelled dirty and greasy. I'm assuming all staff are new as lots of clueless , headless chickens wandering around yet achieving little . 3rd visit here in last 3 years , will be my last.

We had a family meet up, first time since August 2019 due to covid ! What should have been a happy get together was totally spoilt. We arrived at 1pm to a table that we had booked. We placed our drinks and food order. There was only 1 other table with 2 ladies. Their meal arrived after about 15 mins, after a further 30 mins ours had not arrived but the table after us received their food. We asked our waiter was our food coming, we were told another 10 mins ! Another 2 more tables who had since arrived then received their meals. We chased the waiter again and told they had only just found or order and it was being done now, after another 25 mins it still had not arrived so we told them we were leaving and they had spoilt our family meet up. I then spoke to the person in charge who said the staff involved would be spoken to...but still no food ! Would definitely NOT recommend and will not be returning. Disappointed is an understatement !!

Great lunch had at the windmill. Most of us opted for burgers..( spoilt fo choice) Was cooked perfectly. Presented well . Our waitress Stacey was lovely ! She couldn’t of done anymore for us very attentive and a great asset to the team . COVID procedures put in place well. We will be returning!!!

Attended for a lunchtime. All covid precautions taken by staff and seen whilst there. Food was hot and really nice. The puddings were the best we've had there. Our server Oleksiy was very good, polite and talkative, helpful and thoroughly professional throughout. We will return.

We had a brilliant stay at the Premier Inn and we were served by Oleksiy and he was very courteous. They have got a lot in place for Covid-19 secure

Lovely dinner tonight, lots of choice not to busy and our waiter Oleksiy was very friendly and helpful. Would highly recommend!

Lovely staff but restaurant old and dirty. Breakfast service poor due to staff sickness. I would not stay at hotel or use the restaurant again.

Lovely friendly welcome COVID 19 in place very professional we enjoyed our delicious lunch comfortable surroundings great service( especially from Lorraine) we will definitely be back soon.

Well, I don't normally do a review, but on this occasion I just at too. we stayed at the Premier Inn next door for 2 nights. We had 2 breakfast and a dinner during our stay. The first breakfast was ok when we finally got served about 15 mins. We had our dinner Saturday evening. We waited about 30-35 mins just to place our drinks and dinner order. It took another 45 mins to get our order which was diabolical. My wife ordered a steak medium to well done. The steak was burnt, tough and cold, the chips were poor, over done and cold. I ordered a pint of Doombar which was dreadful, another customer also complained out this too. I ordered chicken and ribs for my meal, bloody awful. The chicken breast I couldn't even get a folk into. The half a rack of ribs, which I ordered a full rack was cold and no BBQ sauce on. After I complained to the waiter we said they were short staffed because of Covid and fully booked. He brought out my other ribs which were ok. Now, I know and understand that covid-19 could and have made things difficult for everyone, but there is NO reason why the food should be cooked to an uneatable standard. So in my opinion this place is a no go.

Having been let down elsewhere, we had to find a place quickly and this was next to our hotel. OK, we realise that these are difficult times and we hadn't booked, however we were offered a slot if we didn't mind a 20-minute wait, which was fine. After 15 minutes another couple came in who also hadn't booked - they were shown straight to a table.Our wait extended to 40 minutes (and would have been longer had we not asked what was happening, they had clearly forgotten about us). They apologised and said they'd been really busy, but when we got to our table there were loads of other empty tables, even allowing for social distancing.We ordered our meals and drinks. A few minutes later someone else came to take our order! From sitting down it was a 30-minute wait before our meal arrived (we hadn't ordered anything complicated, basically fish and chips, gammon and chips). I will say that when they finally arrived they were both very good indeed.

Stayed at premier inn next door and had breakfast over 3 days here. Cooked well. Service a complete joke. Unless you specify WHICH BITS you want they do not actually ask. I.e. asked for full english with eggs scrambled. They bought me a plate of scrambled eggs. Asked where my breakfast was. Reply was the eggs as i hadnt specified any other item. At first it was funny but by day 3 i was getting frustrated. Evening meal on 2 nights. Waited 2 hours from ordering food to getting it. Other people also complaining of wait. Hardly anything available. The waiters did not write down and kept bringing wrong food to tables. No apologies. Very disorganised. No ability to think for selves. Needed direct step by step specifications to get right food. Would not eat here again.

Great meal and lovely staff what more could you ask for?! We wanted to order our sons meal first and ours slightly later and they had no issues with that, very friendly and attentive but not overly so. Social distancing was in place and worked well too. All in all a lovely evening!

Ate here while staying at the adjoining Premier Inn. It’s nothing spectacular but I had a very tasty chicken tikka curry served with a smile. The menu of comfort food was very reasonably priced.

Restaurant etc is fine. Not great, but not bad. Staff friendly. However..... We got told off for not following some fairly pointless arrows that force you to walk miles around the building, but then when we came back for a drink at 930 most of the (very large) bar was closed and the people that were in were being asked to sit in very close proximity, presumably to avoid the staff having to reclean the wider area. Literally, we were told to sit within centimetres of another table when 90%' of the place was empty! This is not acceptable. The staff having an easy life does not mean that the safety of customers should be compromised. There's plenty of room in the bar to spread everyone out but they'd rather head home early!

The staff were welcoming and polite and explained the Covid precautions. The main meals were well presented and hot and the gammon very good. Desserts were attractively presented and the Brownie was particularly nice.

Just visited for lunch having been numerous times before. Really disappointed to find the place was filthy. The floor looked like it hadn’t been hoovered for weeks. It was so dirty I didn’t even want to put my bag on the floor. Bearing in mind the venue has been shut for months, the windows are all rotten with peeling paint everywhere and the exit route is littered with paint that has been sanded off the fence. My young niece visited to toilet and said the door wouldn’t shut and a replacement loo roll had just been shoved on top of the old one. I never usually complain but I was shocked at how downhill the place is. Won’t be going back in a hurry.

We ate at the restaurant this evening. It was very clean, and the staff were well presented. We ordered the Vegan burger and chips, the service was quick, the presentation is straightforward and the portions were good. It all tasted nice. A special mention to Ben who was an excellent waiter.

We had a late Sunday lunch and arrived very hungry. All the staff were very welcoming and our own waitress was delightful and couldn’t do enough for us. The food was as expected and we enjoyed the experience.

A group of 8 of us came for breakfast yesterday, we was 4 tired adults and 4 fussy and tired kids from a week of caravanning. Our waiter was Ben, who was so attentive and got our food and drink fast! Of course every kid wanted something slightly off, or different from the menu, and he catered for it all, even arranging plates in order of who asked when which saved arguments! We asked for lots of ketchup (kids right?!) and he delivered a whole bowl full, and when my sister asked for an extra egg, he had been told to tell us the kitchen was closing due to getting ready for lunch (at 11). Disappointed we accepted this, cue bubbly Ben popping up about 6 minutes later with 2 eggs!!! All with a smile!!!The total icing on the cake for me was when we asked to put a tip on the bill he had to get someone else because he wasn't old enough for a bar card, we said not to worry and having him a cash note tip to show our gratitude, and oh my gosh, I nearly cried at his face!! There was no expectation of a tip, and genuine shock and thanks for it God love him.Overall an outstanding experience considering us adults were on the brink of losing our minds and would definitely have been a slightly challenging table to look after!See you soon!!

The meal was fantastic as always, we have been coming here for years and i have never had such splendid service. The waitress we had was always smiling, treated us like royalty i would say, what a difference she made. She was stunning too, her name was Shannen ,long dark hair .Renarkable,

Shown to our table which was so sticky (guessing from the disinfectant?) Our Waiter who can only be described as no way being of waiter material, took our order and then we waited .... and we waited. We had to remind him of our cereal request as we had visions of it arriving at the same time as our cooked breakfast, leaving the breakfast cold while we ate our cereal. We had to chase him up for sauces, orange juice, maralades/jams and finally our toast which arrived in a cereal bowl. We asked for side plates to enable us to butter our toast (have you ever tried buttering toast in a cereal bowl?) and the Waiter was absolutely clueless as to what a side plate looks like! Other guests had to chase him up for missing parts of their breakfasts too, with one poor guest up and down so many times. Please Brewer's fayre train your Staff to know what they're doing.This Waiter clearly couldn't multitask which resulted in a very poor breakfast experience, which was a shame as the breakfast was tasty!

We stayed in the attached Premier Inn and went here for dinner on our first night as we didn't know the area. We were explained the new format and procedure etc. given the current climate which was good and shown to our table. The menu was limited and didn't really have many healthy options in it so was not ideal if you didn't want your normal kind of pub grub. In saying that, the menu was OK and we all found something we wanted to try. Service was good and the food was really nice so we were pleased. Overall we enjoyed our meal and even went back the next night (when our plans changed and needed somewhere to go at the last minute). We also had breakfast here as part of the hotel booking which was also pretty good. Being honest, it's not the kind of place I would go out of my way to book but was very happy with the experience overall.

From the moment we walked in we were greeted and served with friendliness and professionalism. Our Server, Sherrie, was welcoming and reassuring. The food was hot and tasty.The restaurant and restrooms were spotless.A faultless family experience with social distancing measures in place. Well done.

Not all Brewers Fayre have the friendly staff, welcoming atmosphere and deliciously cooked food.Plenty of parking, plenty of space between tables due to Covid-19. Toilets can get rather busy due to this same reason of Covid too. Waiter was super friendly and offered exceptional service.Food was delicious, tasty and hot and we all thoroughly enjoy it! Clean and tidy and looks of directions on which way your to walk in and out.Well done Windmill, it was fantastic!!

Visited today whilst staying at the attached Premier Inn hotel. Staff here were very friendly and the restaurant is taking part in the ‘Eat Out to Help Our’ campaign. Restaurant was nicely socially distanced and the staff made sure area was nice and tidy. Would come back if ever I’m in the area again.

Stayed for 2 nights at the hotel ad enjoyed the breakfast both mornings. Good range of foods to choose from

we had popped in to see our friend who works there and had a snack and a drink whilst at the bar. The waitress that brought the food out had dropped one of the garlic breads so she picked it up and passed it to someone stood behind the bar. This person had made a joke and passed it to the person we was talking to to put in the bin and this is when Kirsty the manager shouted extremely loudly calling them unprofessional and they’re acting inappropriately. Personally I feel as a customer that her shouting at them so loudly was more inappropriate than them having a joke. She also told one of the people we was speaking with to get on with work and not talk to us anymore which is extremely rude considering we were the only customers in the restaurant. We were made to feel like we needed to leave by this woman.

Didn't hold any great expectations but was pleasantly surprised. Huge menu with something for everyone. Friendly service, great food which arrived very quickly. Can't fault it. Enjoy!

The meal was fifty fifty the service at snail pace and I would advise ladies to hold their nose if using the facilities Having often eaten at brewers fare in Farnham in Surrey there is no comparison a very bad outlet indeed

Having had a long drive from Sheffield and stopping at the premier inn next door the Windmill was as far as we felt like going, what a pleasant surprise. On our first night I had the prawnburger and my colleague had the mixed grill and raved about it. Second night we both had the mixed grill and upgraded the steak to the 8oz, complements to the chef the steak was very tasty and cooked perfectly.

Arrived with Wife and Grandson sign at bar wait to be seated which we did after about ten minutes asked girl behind bar for table which she replied there were not any looking around about five empty.She relied no good taking anymore orders as kitchen could not cope and very behind with orders .Considering am a member of bonus club and regularly get offers sent to me and have eaten there dozens of times have noticed over last couple of years gradually getting worse staff on whole pleasant and food acceptable but definitely not establishment it used to be .It appears there are less staff who work really hard but cannot cope due to demand of clients.In conclusion shame but will not be visiting this restaurant again as there more that are better .

If you take children then they can play in the activity ball park area when you eat but beware that this area is not managed by the staff so watch your children.If you buy a main meal at certain times then you can get a child’s meal for £1 for every main meal purchased

Waited over an hour for food for it to be like warm disgusting won’t be back excuse for Luke warm food kitchen busy

I come here a lot with my son and have done for many years, The staff are very friendy and always helpful, Kate is a diamond, always chatty and makes you feel welcome. Food is decent and reasonably priced, never had a bad meal here.

Hadn’t been here for about five months as was not impressed with food but went there today and it was amazing. I had the steak and it was cooked to perfection and my husband had a fish platter and it was beautiful. Service was excellent and fast and staff were great . Are already going back next week. Defo 5 stars today

Went here for family get together. Great when you have kids, the play area keeps them occupied. The food was quick to come out but wasn’t particularly hot just warm but tasted good. Good value for money.

Food was not bad. Mix grill went down a treat . Service was excellent. Big thanks to Katherine who served us.

We went here to try out the restaurant as we had received a number of 241 vouchers for the premises. The food was rather disappointing and the chicken forestiere was poor. I had a meat pie which was better and hence the three star review. We will not be using any more of the vouchers.

Went last night to eat in the restaurant food was lovely and the man who served us Mark was so friendly and even though they were all really busy he still made time to speak to our son and check that everything was ok for us. 5 star service will defo be returning thank you

I groaned when I realised that Brewers Fayre was the Premier Inn's restaurant as I had the meal deal booked as I never checked and would never eat at one normally. But credit where its due it was really nice, great service and food was good, had the mixed grill no far in sight and tasty. Sticky toffee pudding with ice cream was good however for the price they charge for deserts really tight with the ice cream it was not even a scoop!

Cane in with my family told me buffet and they would come to us to take order. Almost 30 minutes later not been served and now it's a buffet. This caused an rush and many could not get the food they wanted. Evertime I tried to get food there was a huge queue and items missing so you could not even get the breakfast you wanted. This went on and on and on the end i literally had nothing. They got the taking the money part correct though. My advise is to replace most of the staff and get someone on who can actually run the place.

Hadn’t been here for a long while due to a mediocre meal however the last visit was a pleasant surprise. We were a group of 8 seated together without being pre booked and near Christmas!! The food didn’t take too long to arrive, was tasty and hot too. We had discussed the option of McDonald’s drive thru for a McFlurry as a dessert but the waitress came over to clear the plates and asked if she could get us anything else..... amazing service seeing as you order food at the bar!! We ordered 7 puddings and more drinks due to this great service and what an asset to the team Stacey was. So happy and helpful... Also a big thank you to the manager (didn’t get his name) who gave us free milk for our type 1 diabetic child who was having a hypoglycaemic attack, so kind and understanding. Thanks to these two we will definitely visit again.

Called in for lunch but it was nothing special. The staff were friendly enough and helpful but the food was only average. I had steak which was supposed to be medium rare but it was more medium than rare and was very dry. My wife is Gluten Free but there was not much choice for her on the menu. This restaurant is certainly family friendly but, if you want a fairly quiet meal, do not sit anywhere near the soft play area. The screams of the children playing (with their parents not taking a blind bit of notice) does get a bit wearing.

Had an absolutely amazing time here today, all the staff went above and beyond to make this day special for us all, from the time we booked. Mark was great, making sure we had the time and space we needed and keeping us informed with any changes until we left the building.

I was supporting some clients of mine when we visited, firstly back in November and today 17th December. Overall this review sort of blends the two visits as they are so similar. In November after ordering at 5.30pm they lost our food order and we had to re-order...there were 7 of us four clients and three staff...we waited an hour and 20 mins for our food which when it came was well below par, my chicken was burnt ! No one came to clear the tables when we finished so after 20 mins I picked all the plates up and placed them on the bar. I asked a member of staff for our deserts...another 20 mins later they arrived.

Enjoyed a festive meal here with some girlfriends, food was of a good standard, prawn cocktail was excellent, plenty of turkey and veggies, and lovely puddings. Service was excellent and efficient. Great value for money. Always noisy that would be my only criticism on this visit.

Took my mum and son here for dinner the food was lovely and very filling my son loved the play aria and a lady called gen was so lovely and polite to us very approachable and kind she was very helpful with anything we needed and was very kind to my son every time she came past making him laugh and smile will definitely be returning and would hope to see gen again for her amazing service

Had an evening meal here. Service was poor and the food, when it eventually arrived, was largely cold.

First the good news: the food is fine, just as you would expect for a Brewer's Fayre. The staff were nice and doing the best they could. These are the only reasons I'm giving this an Average rating. The ambience is hell on Earth. It was a Friday night, there is a soft play area for children. They were all running, RUNNING, wild. Parents just watching haplessly as kids nearly collide with waitstaff (who all seemed utterly unfazed by the chaos), kids screaming, no shoes on, some with no shirt on. We ordered a bottle of wine and just laughed ourselves silly. They have a self-serve soda machine. We watched one boy, about 9 years old drink at least 6 full pint sodas. At one point he was screaming at the top of the lungs at other adults and kicked at some as well. He then was so hyper he tried to fight another boy who was more than twice his size, showing off some karate moves. This was not just one child misbehaving, this was full-on bring your kids here and get pissed, no one will think you're a bad parent. If you miss Jeremy Kyle, you will love this place!

Food was lovley and hot, flavoured very well, wasn't allowed to use our meerkeat vouchers on a Fri/Sat but they honoured it for us, the server Gen was very helpful, polite and offered great customer service, great value and a place for the kids to run around, will come back again :)

Went out with the family 25 of us some of us had children and they laid the table nicely and great so we could all talk and be together. All the staff were very friendly mainly served by mark and stacey who were helpful. Food was done very quick and come out together so we all eat together and was very nice all plates were cleared. Will definitely be returning again.

the food was very quick and hot it was the manger on shift served us at the till and then brought the food to the table she was very friendly .. i think her name caron very good at her job

If you enjoy good food, don’t come here. I’ve had the misfortune of coming here a few times and it’s never been any different.

Food was good, staff helpful.. Just a shame I couldn't get my meal/pudding whichever for free as it was my birthday..

Just had a meal with my family (2 adults 2 kids) food was alright kids enjoyed play area. Staff are friendly. Was served by Sherrie very polite Would visit again

Booked table online. Very quick and friendly service at bar. Then food arrived within 15 min hot and delicious. We had new York burger and sirloin steak both cooked fresh to order. Lovely visit. We will be back for sure.

If you want basic hot food with a cheap price in an overcrowded, understaffed restaurant with kids running back and forth to a filthy soft play area then this is for you.

So we booked a table of 29 and the restaurant was packed!! We was greeted by a happy man named mark who showed us to our table and explained the ordering process. We was a bit worried but the manager assured us we wouldn't be waiting long as the best chefs are on tonight. He wasn't wrong, the food was out in less than ten minutes and it was perfect. The waitress were kind and polite and made us feel very welcome. We have met this manager on a previous visit and he must be doing something right because everything was perfect. Mark is a credit to the company thank you for making our visit.

Typical Brewer's Fayre restaurant attached to the Premier Inn. Food was tasty and the staff were friendly and courteous. I would recommend if you are looking for a pub chain restaurant. We had no issues and would eat in there again if in the area.

We had a family meal at the Windmill tonight.

The service here was really good, the staff was very welcoming and friendly which we felt was fantastic, we was let down by the food, it was ok but the meat was over cooked and very fatty (not that they can help with how much fat is on the meat).

I went here for a birthday meal with family as it is local expecting an average meal for what we paid for.

Food is reasonably priced with lots of options for children and adult. They have an indoor and outdoor play area with soft play items in the indoor play area. We arrived at 3 and once food was ordered it came in good time and our waitress was lovely and smiling. We were sat near the play area which can be requested if available. My son always asks to go here if we mention eating out and really enjoys it.

Well prepared food and served by cheerful pleasant staff.The bar staff were very friendly and helpful by suggesting various options for non alcoholic drinks.we would return.

Brilliant service from the morning working staff, especially Andrew who went out of his way to bring a brilliant service! Definately will be back for more great food and service soon!

Had a lovely meal with my husband and 2 children yesterday. My husband had the western burger and i had the smothered chicken. I would recommend both meals. But the chocolate fudge cake was amazing. We had a young waitress Beth who was very busy but made time to speak to my daughter who has special needs, and reassured us that she wouldn't get told off for being a little bit loud as we we're seated in the children's area. We will Definitely be returning again, the play area was a big bonus.

One star-only because I can’t give less!!

We will now become regulars. Excellent service from friendly and knowledgeable staff. Great menu and excellent value for money. Our waitress Beth was very helpful and friendly as was manager Luke.

Came in for a bite to eat with my family in the afternoon, and was greeted by a friendly chap called Heston I think. Food was excellent and great for the price you pay for. Chris was a big help when serving and will come back again!

had lunch here 2 had fish & chips 2 had sausage egg & chip meals came up quick and hot all OK good value will return

Warm welcome from friendly Daniel first class service with a smile 😃 disabled friendly. Young Daniel was personal helpful and kind a real legend for Brewers fayre thank you was making our visit great 👍 keep up the exceptional work. The ribs were amazing

We all had really nice meals which were good value for money and came out to us quickly even though it was busy. We were served by a lovely young lady called Beth who was very competent and friendly and made our experience a great one.

‘Char-grilled’ - more like charred to a crisp.

Great service from Beth. She was very helpful, efficient and polite. A credit to the company. Thanks Beth.

We arrived at a busy restaurant after traveling for 6 hours. We were greeted by a lovely gentleman on the bar Andy who explained the way to order and to find a table.

We visited on a Saturday as a family 2 adults and 3 children under the age of 6. Upon arrival we were told to just go find a seat but not any with reserved on it. So we walked to the family section where there was only 1 table free it was dirty and still had dirty plates and glasses on. We cleared the table and I wiped the table with napkins. The children went off to play InThe soft play area. My partner went to order drinks the barman was rude (Alexa) especially when he asked for a jug of water for the children. I went to order food a while later and again he was abrupt and did not know the menu and had to call a supervisor to assist him. The food took ages to arrive and other tables received there meals before us even though they arrived after us I had to go find our own cutlery and napkins but the food was cooked well and we enjoyed the meal. I had ordered the children’s puddings at the same time as as the mains and was told to ask for them when the waitress cleared the table of our mains. Which I did. Bare in mind it was only 3 x bowls of ice cream with chocolate sauce.....we waited 40 mins for these to arrive I asked 3 members of staff during this period. The girl who served us eventually told me she had to go and make it herself and had her own opinion of the kitchen staff like she was scared to question them?!! Again other tables had had there desserts and had left! We decided to call a taxi but my phone had died so my partner went to ask if there was a pay phone he could use. The barman said go to hotel reception and they will call you a taxi. So he walked to hotel reception and the person on duty told him no!! He returned and a member of staff ended up using there own phone to call a taxi for us! The Ladies toilets were out of order in the main part of the restaurant and I had to walk my children all the way through to reception each to they needed to go! We Was very disappointed with the level of customer service and cleanliness of the restaurant! We had to witness a couple (sitting in the family area) heavy petting Throughout the entire meal now I’m not a prude but I don’t want to see this yet alone my young children and certainly not whilst we were in a family friendly area‍♀️ overall I was very disappointed!

The place was welcoming and friendly, and the menu is fantastic. We had a couple of special requests and they were accommodated with no issues. The staff are really great and attentive, and we look forward to returning soon.

I visited with my partner just for a quick bite, the fish and chips was great and our server I think her name was Beth was absolutely brilliant couldn’t of done more, will definitely visit again.

We popped in for a breakfast which absolutely amazing a lovely well stocked buffet counter. Andy the gentleman who was looking after us came over and spoke to us about our holiday it made our breakfast that extra bit special as he was so attentive.

Very family oriented and pleasant atmosphere.Seated immediately and menus on the table to choose from.My Daughter and I had Sirloin Steak served with fries,peas onion rings and tomato while my seven year old had chicken fries and sweetcorn.The choice for everything was vast.The whole place was very busy yet our meals came within ten minutes of ordering.Am ample meal at lunchtime served hot and steak correctly grilled.Very tasty and filling. Children had a pudding choice in their menu and there was a drink deal at a set price that soft sugar free drinks were on tap for self service which was an amusement in itself for themto try small different flavours.There was a children’s play area inside as well as in the garden An enjoyable time was had by all at a very reasonable price.Retuning next week to try something else

Popped in for a cheeky light lunch and the lad behind the bar (Rob) was very attentive to our needs. What a lovely friendly member of staff! Be visiting again soon.

Was greeted at the bar by a young lad who straight away had a smile on his face and looked happy to help. Took my drinks and dinner order and selected me a table as not stated before.

The second I came in I was greeted and felt very welcome in the building. Even though it is a bar and a restaurant the atmosphere between the two is seemless. Beth was very friendly and kind. Our food was brought out with much haste and was delicious.

Visited on Saturday evening, found a table straight away as there was no one to show us to a table as we had booked on line. It was a busy evening, we ordered quite soon after arriving and the food came quickly and was lovely and hot served by a very nice waitress.

We were seated almost immediately on a rather busy night. Our waitress Beth was particularly lovely and kind. She was always smiling and gave the restaurant a really feel good vibe.

My partner had organised us a special Tastecard deal on our meal this Friday evening, and had no idea that I might raise an eyebrow at the fact that we were going to Brewers Fayre. Previous experience has not always been positive. Oh well, I thought, have an open mind! But even with this open mind our Steak and Ale Pie, but particularly the Mediterranean Mixed Grill [which consisted of some distinctly unappetising bits of beef mince kebabs, cold chicken skewers (we had to send them back to be heated properly), a small pot of houmous and some basic salad] were really very poor indeed. After this we had ice cream, which was hard to get wrong.

Lisa was a great waitress, serving our very busy table with ease and efficiency. She patiently waited on our table and was very pleasant when we asked any questions or required additional orders. Will definelty come back, food was also excellent!

The service is good here. The place itself is a family joke. We took the family from Crawley here once... yada yada yada, we've been laughing at how horrible it was that time ever since!