Brewers Fayre Royal Quays in North Tyneside

Unbelievably slow service. Kids bored and we're fed up. Will avoid. Food average, not worth the long wait. Sorry.. disappointing

Called in for a bite to eat last night. We visit fairly regularly. Rob had a pizza and a sundae, I had a chicken salad. Food was good, and James, Chris and the crew friendly and helpful as ever. Thanks guys, will be back.

We stayed at the premier Inn for one night before boarding our cruise up the Norwegian Fjords and the Brewers Fayre Royal Quays was where we had dinner the night before & breakfast in the morning. The bar staff in the restaurant were excellent, they were all really friendly & welcoming but especially Jason who made a big fuss of my dad for his 80th birthday. He got some other guests, who were coming on the same cruise as us, to join him in singing happy birthday to my dad & presented him with a Chocolate sundae with a candle in it. He bought my dad a pint for his birthday and he gave him a wee box of chocolates. It was very special & really made my old dad feel great. Thank you

Kids meal weren't very good at all , full of chip ends n burger bun was hard for a 4 year old . Not worth the money. They don't serve decaf tea either . So I took my own flask n own decaf tea bag and staff noticed and told me not to do it again and didn't give me a chance to explain .

I took someone there for lunch and the service I received was impeccable especially from Jason. I asked if there was any chance to be served at the table and he happily obliged. He even refilled my drink half way through without me even asking. It made the experience great. The food was great too and came without delay. We only had one meal this time but it made me realise how good the weekday offer of 2 meals for £10.99 is. Thank you so much to Jason and the team!

Great staff lovely managers and staff - kind , friendly, great service, clean massive restaurant. Had evening meal and breakfast as stayed at premier inn next door. Was great for us with little ones as we were here for an Irish dance festival close by

We have visited here for two days whilst staying nearby. The staff, despite being extremely busy, have been nothing but professional, friendly and very helpful. The food and service has been good. Would definitely come back as our previous visit last year was just as good. Thank you to all the staff for your hard work.

Been here a few times with my 2 grandsons and its been ok.......today's visit was absolutely terrible. Ordered 3 adult burgers at £12.50 each, and a child pizza. The pic of the burger looked nice, but once we bit into the burgers we realised they were burnt, black on the outside and not cooked in the middle, we told the girl manager who apologised & said we will refund you......we left our drinks which we had paid for and had to now pay again somewhere else.....we went to the till which they refunded for just the burgers.....I've been told they should of refunded the full meal, but didn't. I've been told the place has really gone down hill...... It's just convenient having a soft play for the kids. I've you haven't been before, please don't waste your money, terrible food & miserable staff..

Visited with friends for food and drinks, drinks reasonable food was of a good standard, we did not all eat together due to other commitments which was no issue to the team. We were served by Susan, Kieran, Chris and Jess, all team were friendly and no request was an issue. We would definitely recommend to friends and family

Jason and the team are friendly, helpful and attentive, even though we arrived on a Thursday night and late on due to travel issues. Food was great and very tasty, but the choice limited for my wife. Both the Premier Inn and Brewers Fabre are ideally located for the Newcastle international cruise terminal. Great stay thank you all.

When for Sunday carvery, it was absolutely awful, mash potato was like glue, couldn't even get it out the serving pot, roasties were hard and not cooked properly and the gravy was like water. Worst Sunday lunch I've ever had!!!

I was in your pub on Saturday after spending the day out for my granddaughters 8 th birthday. There was 6 of us including a baby. We ordered food at the table we were placed at. There was a table next to us which had 2 females 2 males and a child about 5 ish. I have never felt so humiliated and upset 😠 n my life. They were all talking loudly about their court hearings and having their door kicked in by the police for drugs they had ordered from America. Two of them were sitting vaping at the table and when I looked at them one of the females started abusing me shouting that if was only a vape and who did I think I was to look at her and she would take me out. They all swore every other word even with their child there. We had to take our children out of the soft play because of this child being so aggressive to my grandchildren and he wasn’t supervised. The staff though were informed of their behaviour did not once approach them to ask them to stop this behaviour. We eventually left before finishing our meal because of the intimidation from them. This family was the scum of the earth and allowed to carry on I will not be back at all to this place and I will make sure this all over social media that you promote this behaviour. I am absolutely discussed and feel totally violated at their actions

We visited twice, before and after a mini cruise trip and on both occasions found the place to be clean, staff friendly, efficient and accommodating, nice atmosphere and would definitely visit again when back up that way.

Food was luke warm and full of chip ends and when asked to change the chips the cook just added more on the top . Kids meal got about 4 well done hard chips. Portion sizes for the price aren't great at all .

Friendly staff. But despite being quiet. Service was slow. We waited over 40 mins for 2 kids puddings. Food was Luke warm. Mostly i believe from watching service the bell In the kitchen went and no one served it out. Such a shame as it could really bring a lot to the are but sadly we won’t ve returning.

Really love this place, staff are lovely and can have a great laugh with them. Feels so friendly and homely, one of my go to places with my children who love the environment and company, food is lovely and top notch compliments to the chief, and all the staff.

Brilliant.. friendly staff excellent food.have been several times all staff very welcoming and perfect place for families safe play are for children to play..food is brilliant and breakfast is all you can eat foe a set cost...well done to All the staff my family which is a large on enjoy coming 😀 😊

Came for the carvery and all the staff was super polite and very helpful. Plenty of selection of meats and veg and I really enjoyed it. Even treated myself to a dessert (oops) Big high 5 to the manager that gets stuck in and interacts with the customers and a big thank you to all staff that made my visit a happy one

Went for sunday carvery very disappointed. We have been many times for Sunday carvery but yesterday felt like leftover christmas lunch turkey was pre sliced & not off the bone as usual the gammon was the same think that was honey roast left from Christmas, the sliced carrots were black & sprouts looked unappealing, nit the best if yesterday was my first visit I'm afraid I wouldn't go back !!!!

Just awful, food was dry not just dry actually dehydrated, must have been reheated 10 times at least. Meat overcooked and chewy , we had to eat some of it as we were all so hungry. Unsurprisingly not one member of staff came over to check how our food was. My partner complained and we were totally ignored, one waiter said he would ask the manager to speak to us. She didn’t bother, just actively avoided us with a face like a slapped backside. Just close the place down it’s disgusting, to think in 2024 that pubs think serving substandard food is ok. It’s not.

where to start with the food, the jacket potato was so microscopic that they should of supplied me with a magnifying glass to find it, you would think it been put through a tumble dryer 10 times over, not to mention the chilly that was slopped ontop of it i had better looking number 2's , the lettuce on the side hadnt been washed it was dirty & brown with the butts of the lettuce on my plate must of ran out of salad and salvaged it from the skip, , kids pizza was an eye sore it was an 18p happy shopper pizza that must of had alopecia the topping was non existent , staff were miserable not talkative just no life in any of them i felt like i was in the middle of a zombie apocalypse

I ordered the jacket potato with chilli beef, low fat sour cream, salad garnish and coleslaw. On arrival it had what looked like a thick sauce over it. Not much sign of beef. No flavour. Four kidney beans. Two slices of tomato with small amount of lettuce. Coleslaw was fine. However after I began to eat it I realised that there was no sour cream, After calling the waitress over and asking where the cream was, her reply was that there wasn't any and we should have been told that when we ordered! Totally disappointed. So much so, that I should have actually sent it back and asked for a different meal. No reduction for lack of cream as stated in the menu, and certainly no beef in the sauce. I won't be eating there again that's for sure.

7 of us went for Christmas Day lunch it was fantastic very busy but James & all the great staff were as friendly as ever they all worked so hard with smiles on there faces lovely Christmas atmosphere all our food was great excellent value for money definitely doing it next year thank you to all the staff great job

Food not the best but the staff made the night. Especially the holiday armadillo and his lego christmas tree 🎄, the lovely kiern on the bar who kept his smile through out the night. Finally James who kept us entertained with bad dad jokes and the insulting of ones Christmas tree and his tree wasnt even that good 😄. He does however need to learn how to explain the terrible jokes, but we loved the after eight mints. You made all our DREAMS come true, from your very own dream girls

First class service with a smile! Came with a party of 9 for the festive meal and had a fab night!! I Rang Up on short notice to ask if 1 more could added to the table for food, and I was accommodated with no worries.! The food was perfect! Would definitely recommend the Christmas Turkey Dinner and the pudding was a banquet of profiteroles -yum! 😋 Thanks very much to host with the most- James- who made our night a night to remember!

We have used a lot of Brewers Fayres in our time. This is up there among the best. The breakfast was hot, the staff were excellent and friendly, and the restaurant was spotless. The floor was kept constantly clean by a very happy lady and dishes were cleared as we finished Thank you all for a pleasant experience.

Off the DFDS Princess ferry on a cold and frosty December morning and straight in out of the cold for a spot of breakfast with three work colleagues, a £9.99 all in breakfast always sounds like a good enough deal. Staff were friendly and greeted us nicely upon entry, we paid upfront and got shown to our table, basically its grab a plate and help yourself to food and drink, dead simple and straight forward. Hot breakfast items were all pretty decent and there was plenty of choice to fill your plate. There’s also continental breakfast options available too but it was the hot bacon and eggs that I was after, everything else was a bonus. The Royal Quays Brewers Fayre serves up a decent enough breakfast that hits the spot, it’s worth a visit.

Star Quality service from Anthony & Graham on breakfast this morning. Strong team lead by stronger management. Good to see in a chained pub..

Excellent Halloween party all staff made an effort made sure all kids got involved food excellent all round the absolute best loved how the staff got dressed up as well, brilliant night from start to finish.

7 of us popped in today for a drink got 2 tables in the bar... went to bar to greeted by a miserable member of staff who looked annoyed that we wanted to be served... food came one by one to the table which then I had to go and find a member of staff for cutlery I found the manger leaning against table chatting which I can only assume regulars.. who then manager to find cutlery ,,, the staff and management are shocking.. serving food without cutlery really ... just rude place with a manger who hasn't got a clue by the looks of it not even busy....ace just seems so dis organised...and they hadn't even spotted to hole in the roof leaking in the middle of the bar .......been there twice both awful visits years apart,,place obviously will never change

The choice of food was standard Brewers Fayre but the experience was enhanced by the friendliness of the staff, particularly Jess W, Anthony, James and Sophie.

We visited en route to Amsterdam for my husbands 60th birthday. Jason and the team were absolutely wonderful. Attentive and caring and most definitely went above and beyond to ensure that we had the best start to our mini break. The food was superb, we have new found love of Madri 🙂, and would not hesitate to recommend the staff, food and ambiance to anyone. Thank you Jason and all the staff that made our visit so special and who made us feel so special.

Brilliant service, came here before a mini cruise to Amsterdam, the staff went above and beyond to make sure we had everything we needed, nothing was too much for them. Food was lovely and served very quickly. If only everywhere was like this! Hats off to them, thank you!

I am a strong believer in giving credit when credit is due. Throughout our stay in North Shields, our service was impeccable. Anthony your service was professional and charming. You are going far in the game.

Felt I needed to comment on the team working this evening. Visited lots of these type of restaurants, and while the service is usually ok. I felt tonight needed recognition. Only noticed 3 on shift, Abi, Jess W and Jess H. Was really impressed with the way they interacted with the customers, friendly, smiley service. Abi especially dealt with an awkward customer amazingly, and was always alert and looking around while doing tasks. All 3 are a credit to your organisation.

Great for meals when staying at the Premier Inn at Royal Quays North Shields. We dined there for four breakfasts and three dinners. Great good and service every time. Couldn't fault the staff. All efficient and friendly. Nothing was too much bother. Will definitely go again when visiting North Shields.

Went for lunch today at Brewers fayre royal quays, had a lovely meal and was served by the lovely James, Steph and Anthony!!! I’ll definitely be back soon xxx

Service slow...food even worse! At NO point did food match description on menu! Food was a disgrace & in part unedible.When complaining was told would speak to chef etc and get back. 15 mins later then saw same waiter (who SINCE ive been told was a MANAGER!!) cleaning tables!! TOTAL ignored! Took ME to reignite complaints. Then he called me 'mate' .... how dare he! Food was sh##e and customer service even worse! AVOID THIS PLACE!!

Stayed in hotel next door premier Inn 3rd 4th Dec with wife and granddaughter we ate there 2 nights for price food ok gud selection the granddaughter loved the soft drink machine as you can drink as much as you want and get your own drink

Went for tea with my daughter and granddaughters and had a wonderful time.The service was exemplary and the restaraunt was immaculate with a lovely Christmas atmosphere.Food was quick and enjoyed by all. The servers couldn’t do enough to ensure my granddaughters had a lovely time, including one in a pram. Lovely Christmas music and decorations added to the atmosphere.Lovely to find somewhere so welcoming to families.

Staying at the Premier Inn, next door we had three Breakfasts here, amazing great value, well cooked and presented, staff were very friendly and helpful and great fast service from Sharon nothing was to much trouble.

Had a lovely 3 course festive lunch. Great quality and value for money. We were served by Sharon who couldn't have been nicer, fab customer service. Thanks

Staff could not be more helpful asked for an evening meal to take back to my room and it was no problem The breakfast was very good and I could not fault it in any way cooked to perfection thanks Paul the chef thanks to Sharon for a friendly welcome

Lovely breakfast, reasonably priced, fast service and most importantly service with a smile from Sharon

Scott and the team work hard, love this pub. Would move in if I could. The beer is always good and the food is reasonably priced 25% discount on food for blue light holders

Breakfast was not as good bacon over cooked black pudding very dry will not be going back not good value for the money very disappointed first time for Breakfast and the last

Smooth fm on, friendly smile from Sharon, great breakfast, top start to the morning. I'd finished my review but TripAdvisor wants 100 characters for some reason.

First class service from the staff. Sharon and James are assets that should be nurtured! Everyone really tries considering the limited menu due to Covid-19

Friendly staff (Sharon), fast service, well cooked breakfast. Pleasant surroundings, clean and bright

Friendly atmosphere and prompt service. Food delivered quickly and Shazza (bar staff) made sure we were happy throughout…even being photographer!

Lots to chose from for breakfast, hot breakfast served fresh to order. Staff served breakfast with a smile and great service :)

Booked a trip down for a few days to start Christmas shopping and stayed at the local premier inn. Ate here on both nights and have to say food and drink was great, ace range of food and also a great drink menu including my favourite gin at a great price

I came in with my family this month during our yearly trip to Europe. This year (regardless of the pandemic) we were fortunate enough to visit England. I was very exited to sample the British delicacy- the roast dinner. After receiving great service at the bar, we made our way to the carvery. We were greeted by a lovely young gentleman, who I later found out is called Conner. He guided us though all the many choices we could add to our meal, and offered his recommendations on the best combinations that would compliment a choice of meat (gammon and beef). To say our meal was outstanding would be an understatement. We would like to thank Conner for his hospitality and welcoming attitude. A great British roast with great British service

Booked a couple of days in North Shields again like we did in the summer staying at the Premier Inn. Glad to report that Royal Quays is still doing a fantastic job. We ate Breakfast & Dinner on both days and couldn’t fault again. Some of the team from our previous visit were on duty again so was good to see some familiar faces. The place was really busy which is always a good sign. See you in January.

I would like to say a big thank you to Sharon who served us breakfast whilst we stayed at the premier inn in North Shields. The service was outstanding and all our needs were catered for. Many thanks once again

Brewers Fayre Royal QuaysNorth ShieldsGood food, rude Manager815707855Decent food, a little slow but tasty and good portions.Slightly annoyed with the deserts as I ordered a crumble, and they brought me a Betty. Whatever they is!! I explained it was wrong, the waiter apologised and took it away...However the manager came out of the kitchen some time later and I overheard her say "err, Where's this crumble going. APPARENTLY we got the order wrong!!" Clearly didn't realise I was sat so close by and heard.I double checked my receipt and I ordered correctly, their cock up. Perhaps should have checked the order before sounding off to colleagues!Again, good food though!

Spent a few days in the Premier Inn and had all our meals in the Brewers Fayre. The food was nice, the staff very friendly and attentive. Has sky sports and BT so ticked a lot of boxes. Back next week. 👍🏼

Great service from Sharon this morning. Really friendly and eager to please. Was only in for quick breakfast before heading to work and she ensured I wasn't waiting about.

Great service, lovely food , attentive and slick - really made a great start to a day - could not ask for more…. Thank you Sharon….. Steve

Had loaded onion rings for starter, well not impressed with the very soggy oily what they call onion rings. Don't know about being loaded at all, a slice of fake burger cheese that melted to nothing and a few scraps of bacon. Won't be coming back as not worth the price they charged.

Excellent and tasty food cooked by chef Dane. Exceptional value for money. Pleasant staff shown to table by Andrew and great service, especially the unique hosting by James. Quick and efficient service by Jess at the bar. Would highly recommend family’s and couples alike!

Stayed in the Premier inn and had evening meal and breakfast in the Brewers Fayre whilst working in North Shields. The breakfast was excellent with really friendly staff, Sharon looked after me extremely well and the cooked breakfast presentation from the chef Paul was something to behold

I had a superb full English breakfast this morning. I was particularly delighted by attention given to me by Sharon who looked after me perfectly.

Service from Sharon exemplary. Food of a very good standard bit noticed when I sat down that there was still food under tables where they have not been moved out to clean.

Took advantage of Premier Inn meal deal for breakfast and dinner. Staff were fantastic but were dealing with delivery issues and food shortages. We ate here 5 nights out of 6 so got to know regular staff who were deeply apologetic about the menu shortages. James and Andrew were both lovely.

My previous visit was not a good experience (see review 8th August 2021). As you will see the Manager responded with an apology for what was a one off bad day with an invite to come back to see how things have improved.Two months on I reurned with my daughter and grandchildren and I have to say that compared with the last visit it was like chalk and cheese.The restautrant was nearly full but we were greeted immediately at the seating desk and taken to a table.We ordered from the new menu and placed our order, there was a 5 minute wait in the queue at the bar but given that the place was full this was reasonable.We ordered quite a range of things including ribs and grilled chicken and the food came out in an impressive 20 minutes.Everyone commented that the food was really good and probably the best that they had had at any Brewers Fayre.Overall a great experience, staff were attentive and friendly and Scott the Manager played his part by constantly patrolling the restaurant helping out with welcoming and seating new arrivals and with meal deliveries when he came across hot spots.Being cynical I can't be sure that the last visit wasn't a one off and that on this occassion we got special treatment due to my previously complaint but we should find out when we make our next visit which undoubtedly will be in the near future.

Can’t recommend the breakfast at this place enough. Warm welcome and friendly service provided by Sharon this morning and the food was almost as good as the customer service. Not a fault to be found Definitely visit again when in the area

Have just returned home having had another lovely time at the Royal Quay Brewers Fare . My wife and I chose lunch from their new menu which was packed with choice.My wife was first to try the club Sandwich ,it was delicious.A big thank you to our server Sharon and everyone else involved in making us so welcome as always .

Sharon served me quickly and with a smile. Great service and lovely food, looking forward to coming back.

To start the service when we were sat (which took 15 minutes) and greeted by a girl called Emily with a little attitude not very well mannered. The play area needs a security guard like the byker macdonalds on a Saturday night, my kids came out of there barely breathing the scraps going on in there were like a bull seeing the colour red but other than that the food was great, especially with it picking up later on in the day, I forgot to mention my kid also got upper cutted and my 60 year old gran got dropkicked by a 4 year this has nothing to do with this place just thought I’d mention it.

Breakfast is absolutely amazing here. Can’t fault anything wrong with it whatsoever. Everything is cooked to perfection and everything is hot fast and very friendly service. We were served by Sharon and felt very welcome as she explained how everything worked nice and clearly in a friendly manner.

My son and I visited after watching the Falcons rugby match.We enjoyed our meals and the friendly service.You didn't have any hollandaise sauce to go with my salmon but the Chef Jason kindly offered to make some from scratch and it was delicious.Joanne made us feel very welcome and we will certainly visit again when in the area.

What an amazing breakfast we had at the weekend, at the Brewers fayre, Royal Quays, North Shields. The food was absolutely delicious but better than that was the service from Lisa and Abbie, they were outstanding, attentive and friendly. They made us feel so at home as we are not from the North east. They provided an excellent service and were smiling at all times, nothing was a problem for them at all. They are a credit to your company and I would not hesitate to come back or recommend you. Thank you Lisa and Abbie so much.

I was in for breakfast on Friday, the food was lovely with a good variety. The staff were very friendly and attentive. I will visit again

Just finished a 87 mile stroll. Wonderful gammon with double eggs, and Doom Bar. Fantastic friendly, attentive service. Heidi was brilliant. 5 star

Popped into here cause our normal restaurant was full and we'll never regret it. The staff & food was excellent, a special thank you to Heidi who couldn't do enough to make us welcome and comfortable. We will be definatley revisiting with all the family, thanks once again.

Busy Friday night with a lot of non locals for what I can only imagine is for the Disney boat that’s doing the rounds. Food didn’t take long at all especially considering how busy it was and as always didn’t disappoint each and every one of you from service to food did yourself proud tonight. Great visit yet again.

Came for food with my partner on Monday night just out of the blue. We both had soup starter and sirloins. Food was fantastic beyond what we expected. Visually pleasing and went down a treat we will definitely be back. Chefs adam and dale I believe thank you for the great food and the young blonde lady who served us was very insightful. Will definitely be back!

Good food but even better service from Joanne thanks. We were in a group of 10 and the food arrived promptly despite staff shortages

My elderly mum and dad visited this restaurant recently they were staying at the premier inn along the road. They thoroughly enjoyed the food. They said it was delicious and well presented. They also said that the staff were all very polite, well mannered and welcoming into the restaurant. They recalled one member off staff who had brown hair with blonde streaks in it, they say that he was extremely polite and the sort of person who would go the extra mile to ensure customers are happy. They said they had a good conversation with him and he refilled their coffee for them when he 'didn't seem busy'! They definitely want to come back to the restaurant and would recommend it too everyone.

Came in today for afternoon food. Waited 8 minutes at the holding area next to the door. People were getting agitated at the lack of any form of service. A solitary person was behind the bar and he had a queue of 4 people in front of him. When someone eventually arrived I was greeted with "Mind you, it's a forty minute wait for food".......No Thank You ..... We left and went to The Wall's End. Brewers Fayre - get your act together, terrible service full stop.

We were really impressed this evening with the wonderful service we received. The staff were kind, friendly, polite and attentive. It was so nice to be served by people who weren’t fake or pretending to be nice, they seemed to genuinely enjoy their work and enjoyed the interaction with their customers. They were professional throughout, went out of their way to help and made our evening very enjoyable. I would definitely recommend a visit. Staff this evening were James, Jason, Shanise, Olivia, Sol and Sarah. I’ve been to many many restaurants and even the posh ones don’t have staff as wonderful and charming as this lot!! Wonderful evening, we’ll be going back.

We dined in this restaurant for Breakfast & Dinner while on a short break staying with Premier Inn next door. Can’t fault the place. Staff are really friendly and despite them having major issue with suppliers they kept a near to full menu throughout our stay. We preferred to sit in the upstairs section as it was a bit quieter and our kids a bit older and a table was reserved for us there every night and morning.

Fab dining and drinking experience at the Brewers Fayre Royal Quay whilst staying at Premier Inn. Staff were great especially Jess, James and Abby. Excellent value for money. Very clean and hygienic.

I had to come to Newcastle with work, I was welcomed by the staff and felt comfortable with my dinning experience over the 4 days of my visit. 1 member of staff was extremely helpful and friendly (Sarah- jane) generally the pricing was good value for your money I was however disappointed at the steak. Overall a good experiance.

Had lunch at Royal quays restaurant. After being told short staffed so would be wait expected when food arrived after 40 minutes it would be freshly cooked how wrong I was. Chips tasted as if cooked about 2 hrs earlier and reheated resulted in them being soggy and over cooked and greasy. Fish was more batter than fish. I am sure our food was plated up 10 mins before service as was barely warm. I certainly will not be eating there again.

Planned a catch up with 4 of my friends, ace night. Must comment on the Brillant gin selection and mixers to go alongside. Made to feel so welcome the minute we arrived.

Tried to go for a drink last night no Budweiser so not a good start went this morning for breakfast and don’t bother underwhelming at best service slow food average must be better nearby spend your money elsewhere if I had not got a deal with the hotel room I would asked for a refund

When we visited the pub it wasn't particularly busy, welcome was pleasant and we were quickly taken to a seat. Nice enough decor but seats and carpet had food stains over them.We selected our meals and placed the order at the bar. After waiting 30 minutes we checked whether they had lost our order but they said there was a delay (no reason given) they checked in the kitchen and said ours was next.Meanwhile a family of 4 who came in 30 minutes after us had their order delivered and the couple sitting next to us who had nfinished their meal had to wait 40 minutes for their pre ordered puddings!Another 30 minutes later our meal arrived (1 hour after we ordered it), however we had to return one as it was totally unacceptable. My daughter odered the chicken flatbread, when it arrived it conistsed of 2 small triangles of flatbread, 2 bits of lettuce, 2 slices of tomato, 3 small overcooked strips of chicken but no mozzarella and no bacon decribed in the menu.We got the usual apologies, the usual do you want another (as if - we requested a refund!!) we were also offered complimentary puddings which we declined the as we suspected this would also take an hour to come!We frequently use the Brewers Fare at the Metro Centre and have had no problems but we are unlikely to retiurn to the Royal Quays branch.

Food was fantastic,staff very attentive and service was excellent.had 3 courses and we enjoyed all of them.

WANTED TO GIVE ZERO STARS BUT CANT SO THAT STAR IS FOR THE LOVEY LASS WHO SHOWED US TO THE TABLE FANTASTIC HER CUSTOMER SERVICE AND I TOLD HER SHE WAS ( YA WASTED IN THAT PLACE) ... Don't go ...food is bad waited over 30mins then when my meal was put in front of me I couldn't cut thru the chicken it was dry overcooked burnt to a crisp on the bottom . The TV dinners are tastier from aldi . . I was offered a replacement but why would I want a replacement when ya couldn't get the 1st 1 right ..then was offered a pud and said OK description of pud strawberry meringue kisses sandwiched together with strawberry ice cream moose !!! Sounds yum but omg . .what came was a pile of sqirty cream on a plate with 3 tiny so called meringue( soft wet and no crunch) stuck on top I picked it up and walked to the bar where I saw the manager whom had offered me this..I said wow if that's making amends and make a very upset customer happy then ya need to go back to retrain in customer service skills and sack the chef....i could and have done better catering myself .. . both food items served to me today were NOT FIT FOR MY DOG ...DISGUSTING.... THEY MICROWAVE FOOD AND SERVE IT OR ITS STONE COLD .... ZERO STARS

Amazing service from a lady called Joanne I think she was a supervisor the table service was amazing so was the food I'm lead to believe the chef was named Dane Thank you

Staying at the Premier Inn next to this, we found it an ideal place restaurant to have breakfast each morning of our stay. We also had lunch on arrival and evening meal on our last day. The food was good quality, especially the breakfast. Lovely friendly members of staff.

Food choices are good and when it arrives is hot and tasty. We had 2 dinners and 2 breakfasts. Breakfast is excellent, dinners are good. Only complaint is the service is very slow. Staff excuse - we're busy. Not good enough for us! Management needs to review staffing levels and ensure customers don't get forgotten as we were in a hidden corner.

Good food, husband was really happy with his Chilli NoN Carne as he usually isnt satisfied with veggie meals. There is a park and soft play for the kids which is great. We went here due to tesco clubcard points which it turned out they didnt accept them. Manager gave 25% off for our troubles as it was mentioned at time of booking and at entrance I had vouchers and wasn't told till at the bill they dont accept them. If you put chef and brewer in newcastle on google - it brings up this restaurant so watch out if you plan to use clubcard in this area.

From the moment we walked in we were looked after. We could not of asked anymore of our server Sarah-Jane. She was attentive, making sure our experience was a memorable one. She made the time to interact with my little boy, which was a great personal touch. The food was quick, lovely and amazing value for money. This was our first time and we will definitely be returning. I work in a customer facing role and Sarah-Jane for myself is what every manager hopes for.

A great place to eat. We've had a couple meals here, the potato skins starter is fab. My husband would recommend the smoother chicken and I love the cheese, mushroom and beef burger. The Sunday carvery looks really good and that's what we are going to try next. Our servers Demi and Cameron were excellent. The pub has a one way system in place because of the covid restrictions but still has a friendly and welcoming atmosphere. I am in a wheelchair and have always been given a great table were I am able to get out but still keep the wheelchair accessible. The disabled toilets are always clean and accessible. Just an all-round great experience from friendly staff excellent food and great amenities.

After making a spur-of-the-moment visit to Royal Quays shopping centre, my wife and myself decided we would have some lunch somewhere. There didn`t seem a lot of choice nearby, and we were a bit dubious about the `pub`next to the Travelodge, but decided to try anyway.We were greeted warmly at the entrance by Dawn, all sanitizers available and proper procedures followed - good one way system in operation. We were offered a table in a very pleasant area, good atmosphere, and given menus and asked about drinks. As it was lunchtime we did not want a large 3 course meal, and decided on the 2 meals for £8.99. There was good choice, but we didn`t expect anything `special`. The drinks came promptly, along with two glass of water which we asked for, including ice - nice touch.Not long to wait for the lunches, which looked appetizing. Tasted so good and certainly exceeded our expectations ( Fine little touches such as a heated lemon and superb tartare sauce with my haddock). The chips especially were some of the best we had tasted in a long time, and certainly better than in many more expensive restaurants we have eaten in.Plenty of attention from Demi and Cameron to check if everything was fine.A very clean, well organized establishment, great staff, serving excellent food and drink at very reasonable prices.We will certainly be back.

Thanks for a lovely meal lovely staff was well organised with our own server DEMI really polite and very obliging thanks again brewers fayre

We’ve just had our 4th evening meal at the Royal Quays Brewers Fayre, the food and drink was good and the service was excellent.We would like to mention in particular “Olivia” who was our server for two of the nights, when asked a question regarding an item on the menu she had the answer quick as a flash.We found all members of the team to be friendly and professional, thank you!Hope to return sometime in the future.