Brewers Fayre Promenade in Thanet

Play area always closed!! indoors and outdoors closed. Staff said they’re not earning enough to open the play areas, last year they cancelled my nephews birthday party on the day of the party (due to staffing issues) the place is a let down. Should be sold to someone who can actually run a restaurant and play area as normal. Taylor waste of a venue. Also the food is crap 💩

Came to stay at the premier inn next door to the restaurant and booked a meal deal for tea before going to see Bryan Adams at Dreamland and decided to call us saying restaurant closed tonight due to short staff so we had to go to town to find somewhere to eat but we did have breakfast for free as a apology which breakfast was good. But rather stayed and have tea here for tea.

Serving The food: too late almost an Hour!!!! to be served. Quality of the food: Terrible Toilets: dirty, no.soap, no paper. Certainly a place to never go back to eat.

We visited Brewers fayre Margate promenade at 20:00 on 20/05/24. Ordered dinks and were told to sit in a dimly lit area at the back of the pub. Because we weren't eating. Dirty pots were on every dirty table. Two, very drunk, desperate people were sat close by. As it was a small area. Pouring their own drinks from litre bottles of vodka and coke out of a carrier they had brought. Four staff were on, chatting at the bar. Oblivious to the social and environmental decay around them. I was disgusted by everything. Will never set foot in a brewers fayre again. I told a member of staff about my observations on my way out. The place was a total mess.

Stayed at the Premier Inn for work with 3 colleagues so we had breakfast here for 2 days. Breakfast was fine, decent choices but service was fantastic. Lisa was on both days and made everyone so welcome. She was friendly, chatty and service was faultless.

Great service and the Sunday carvery was excellent. Friendly staff and all round very good value for money. Will definitely be back.

Friday afternoon at the Brewers Fayre Margate, we was welcomed by Jack with a really friendly smile,, Welcome he said, we was shown to our table. and later Jack took the order, the wine and the meal was fantastic as usual,. half way through our meal Jack said is all ok, no problem my friend, we paid jack at the bar and booked a table for the following week,, thanks to Jack and the Brewers Fayre,

This review is mainly aimed at the staff at the brewers fayre (Lisa and rose) it was exceptionally busy at breakfast time but they friendly and courteous throughout and made me feel welcome plus the sausages are to die for!! Well done to all involved

Came here for the all you can eat breakfast just to find an over worked member of staff taking peoples orders, which stops you from helping yourself in a buffet style! After being sat for 25 minutes we were finally asked for our order, only to be told that half of the items we wanted were not available - arrived at 8:45 so it was not near the end of the service! After the long wait we decided not to order a second plate which is probably the idea with the new ordering system! Used to love going here but will not be returning unless it changes back.

I came with my aunt and 1 YO daughter for mothers day, we had the carvery and my daughter had a kids meal, the food was okay, what you'd expect for the price, cheap and cheerful, exactly what I wanted for an easy laid back mothers day. Our table was booked for 12:30, I was second to arrive and FOH couldn't direct me to the table as they couldn't see the booking, luckily my aunt had text me the table number so I directed myself. When I went up for my carvery there was nobody there so I waited a short while, the cook dropped the tongs then I can only presume rinsed them or pretended to because he went in the 'in' door (after another cook ignored his request to swap them for him) was gone for about 20 seconds and came out with tongs that still had food on so either same tongs or (benefit of the doubt) just different tongs already in use elsewhere... After our mains we asked for my daughters ice cream twice as it hadn't showed, just as she had a spoonful a lady in striped jumper approached up and asked if we would be able to make the table available soon, I apologised and explained that my daughter had only just got her ice cream, she asked if they could have the table in 10 minutes, no other tables in our section of the same size were asked similar, the other tables of the same size were either clean and empty or had groups that had been there longer than us... I was extremely confused but of course understand demand, especially on mothers day, just didn't understand why the table with a toddler eating their pudding was asked to move on but a same size party of only adults finishing their drinks were not asked the same? Also just after the lady left a group was seated in our section and given a choice of tables so obviously reservations aren't designated to certain tables? As soon as it had been 10 minutes I took the wafer offy toddler and told her all done and left the table. Took toddler into play area for 20 minutes to burn off steam, came out and the table was still empty so unsure why I felt so rushed for my toddler to finish her well deserved pudding. I felt pushed out.

Brilliant service,nice food jack on the carvery was outstanding his smile and general chat was brilliant we will definitely be coming back.

Terrible experience from start to finish,waited over an hour for the food, dirty toliets, the staff was extremely rude.

Booking online is really easy, My family and I were warmly greeted on arrival for our booking on Saturday at 7:15pm, seated and felt very comfortable, without being rushed. I often eat here, love the ambiance, the teams are super friendly and professional, , Gluten Free Options available, meals are always nice I feel that as a GF eater the teams are very well informed and knowledgeable, I also don’t feel over exposed, which is really nice. I want the thank everyone at the Prom for looking after me and my family on every visit… specially Olivia, Jack, Elle, Nan” Charlie etc… the chefs are great too *****

I love this restaurant, it’s my favourite place to be, I visit regularly and love to spend time alone or with family and friend’s here, the team are super friendly and welcoming. The food is great, good value, I like the loyalty club and they have a Gluten free menu, the team are very well educated about gluten and other allergies. Olivia and Jack were so helpful and patient when talking my order. Excellent customer service, great atmosphere and great food.

From start to finish a bad experience. Place was unclean, unstocked in food, drinks and bathroom requirements. Restaurant was very cold. Staff apart from one male , were rude and unhelpful.

Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere

Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back

Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortunately we never gave a tip because the rude waitress was not getting a penny from me and there were no other staff around to give a tip to.

Oh my god went here yesterday thought of having a family meal. Got in sat down family members was sitting looking at menus some reason I stayed looking at the cutlery on the table and glad I did if honest not only was it all...

Went for dinner prior to seeing Slade a few doors down.Main issue is lack of staff,1 guy behind the bar waited 20 mins for a drink then gave up.

Festive Menu? Bitter overcooked sprouts mashed carrot only fit use in a care home, even the peas were under cooked. The male toilet cubical is a disgrace, filthy floor and the cubical partition wall has been installed too close in so tuning round is a...

We were quickly seated and waited briefly for a waitress. The delightful Ruby Richardson soon arrived and took our order for two Sunday Roasts. Ruby is very young and not surprisingly her wine knowledge is shakey. However, she cheerfully brought us our wine choices and...

Absolutely shocking place to eat if you are vegetarian, day menu cheese pie or meat free sausage. And they claim to be vegetarian vegan friendly,

Firstly the staff are amazing friendly polite. Duty manager was lovely. BUT we ordered garlic bread with cheese for a starter the cost £4.49 and you receive 2 small pieces of bread really I felt robbed. ( we come for breakfast here and you could...

Carpet filthy and stained with food. Table dirty and sticky had to clean it ourselves. Fluff and dust on every ledge. Waited three quarters of an hour for meal. Wasn't worth the wait or the money. Needs a deep clean

All you can eat breakfast buffet, seemed like a good idea at the time, but honestly, so much wrong with it... Hash browns were overcooked, they looked like they had been used from the day before, sorry but fresh hash browns do not look like...

Friendly staff, great buffet breakfast and good value. Lots of fresh fruit, yoghurt, pastries, selection of teas and coffee, cooked breakfast etc and very well run. Staff continually stocked up so that nothing ran out. Would definitely recommend.

Not very welcoming. We were a party of 6 and were told there were no spaces. We asked about the garden area and were told first come first served. Fair enough but when we walked through the restaurant to the garden there were lots, and...

Went in here last 2 days. First time just for a drink and the second day for drink and food. Polite staff Food average Well priced

Went for a birthday party well where do I start menu was not a lot of choice my steak was very salty which was strange one of the other meals the carrots looked like they had been at the alcohol as we are in the...

Dragged to tired old Margate for a family dinner.This place is very cheap and you do get what you pay for,I understand that.What I don’t appreciate is the surly,unfriendly attitude of the red haired girl behind the bar.Abrupt and borderline just plain rude. Asked simple...

We arrived here for a birthday gathering for my sons 12th birthday. We were a table of 11, five kids. When booking we were under the impression the play area was included in the price. This however is incorrect. It is £4.50 PER child and...

Recently visited,parking no issue just book reg No in at bar,staff were friendly enough,order at bar,drinks arrived all fine,food average wait no issues,,8 of us everything was correct,and to be honest my meal was very good especially for the price,everyone else seemed quite happy. Little...

always great food and good value for money and staff all very friendly all meals are a good size and lovely staff who serve you

Excellent Food and great value for money good service and always a good Friendly welcome from Staff

We were looking for somewhere in Margate for a meal that had decent gluten free options and did not charge extortionate prices We decided on here because we knew they had a separate gluten free menu I had cheese & bacon burger in a gluten...

Went here to eat after checking in late to Premiere Inn and not wanting to move car from limited onsite parking. Told by hotel not to book as many free tables. Went down after unpacking and met by a Shirty hostess who had no time...

If I could rate a 0 I would! I came here with my family (4 adult,3children), I’m absolutely shocked and the lack of care that the staff has, as a waitress myself I take pride in customer service but this place do the opposite apparently....

Lovely roast on the 21st, food was hot and adequate! Plenty of choice and something for all! The best asset though was sue who even though she was extremely busy had plenty of time for my 6year old son! She couldn’t have done more for...

We were staying at the Premier Inn attached to the Brewers Fayre. We had a meal deal which was good value. £24.99 for a 2 course evening meal and drink and breakfast in the morning. Evening meal was gammon and smothered platter, both were ample,...

very relaxed atmosphere front of house serving team led by Sue extremely professional courteous and always willing to help with all requests ,nothing to much trouble, prices very competitive,food great quality taste and value for money,would recommend to any one.

Visit monthly for their great value carvery. Staff very friendly and chatty. Parking free as well if you are a customer. Our server Sue is a credit to the company.

We went to the Promenade, Margate on Sunday 23rd April for a Carvery Lunch. As usual it was superb. Everything beautifully cooked, great selection of vegetables. The Carvery was followed by some lovely desserts, and were looked after by the wonderfully attentive and professional Sue....

Very good food. Very nice friendly staff. We have voted this one the best that we have been to. Very good service.

Loads of parking. Carvery was lovely, our waitress Brooke was excellent. Kids loved the activity sheets!

Carvery always consistent with fresh veg and roasties. Sue our hostess very welcoming, friendly and very attentive.😊

I have been eating here consistently since the 10th of April due to my property being deemed unsafe and the insurance putting me in the Premier Inn. The staff are always welcoming and whiling to help answer questions if and when needed and do so...

Had a lovely meal with family and friend's. The staff were very pleasant. Lovely relaxing place. And good value for money. Would definitely go again. There is a lovely play area for children outside and also a play area inside so you can enjoy your...

We took our 1 year old to use the soft play. It was our first time at a Brewers Fayre and we were greeted by Olivia who was absolutely fantastic! she took the time to explain everything to us and nothing was too much trouble...

Today I come in with my mate for a meal we had a very warm welcoming by Georgia she provided amazing service with a huge smile on her face she also brighten up the atmosphere before we even received our food and made sure we...

Had Sunday lunch carvery always very high standard a wide variety of vegetables 🥦 Yorkshire pudding stuffing roast potatoes beef ham turkey

Although the service was a little sporadic at times (plates being left on the table for quite a while after we had finished our meals for instance), the food was decent and good value for money. The kids got to play in the soft play...

As always a very good selection of carvery on the Sunday roast menu , Hot and fresh Lovely staff always helpful, Sue is great always checking we are happy with our meals can’t do enough for us , as a regular to here we have...

After enjoying a delicious Sunday carvery,we were introduced to our desert waitress Sue,a delightful women with a terrific sense of humor ,and bent over backwards to make sure everything we needed was done fo for us,its workers like these that make going out an enjoyable...

Just visited for Sunday carvery not booked but only short wait food was very good good choice hot. staff happy and friendly would recommend it time of visit1330.

A bit late ,but i must tell everyone about our fantastic Christmas day lunch,greeted on arrival by the manageress (Heather),with a complementary glass of proscecco ,for non-drivers,shown to our table,at no time during our time there did we want for anything nor did we have...

Xmas Get Together with friends and had the festive menu, the prawn cocktail was great, really big prawns and lots of them. The traditional turkey dinner was amazing lots of potatoes, decent amount of meat and no problem asking for extra gravey. All really hot...

Fantastic service from sue. Made sure we was all happy. Made sure the kids were happy. Lovely food!!

We booked a table of 16 for my father's 60th. Unfortunately there must have been some technical issue but the booking didn't get through. However when we arrived Sue was able to get us all sat together even though there was already a table of...

My friends and I could not fault the food or the service we received. Our waitress Brooke could not have been more attentive, ensuring we had everything we wanted. Her attention to detail made sure we had a wonderful evening. Thank you Brooke - I...

Well I must say...this experience was fantastic! I came in on a cold November, and was served by the lovely El. She knew my drink order already, and before I had asked, had already started pouring. 5* service. Will definitely be back!

As an occasional user of the restuarant during the week especially for the the cheap meal deal, with disabled parking right outside. Last week as I stood in the queue to order a very kind member of staff called Sue invited us to sit at...

I went for a meal with a couple of friends. It was very busy, but waited patiently for our food. In the meantime we had a young waitress who came to our table with such a lovely smile and made us feel very welcome, she...

Carvery was tasty,food was cooked really well,good value for money,staff were really helpful especially sue who was outstanding & couldn't be more helpful

Staff are all excellent and make your time there pleasant and unhurried even at the end of the day. The meals are as you would expect of a reasonably priced family restaurant with a few innovative twists and good vegetarian and vegan alternatives. They have...

We had had a very long day so decided to eat out instead of cooking. And we were glad we did. The staff, who were working very hard with lots of families , parties and young children to attend to. Brooke and Ruby, our festive...

The food was great, the service was outstanding. The waitress was very helpful, friendly and polite her name was brooke.

Had a great mea, lovely atmosphere and staff so cheerful and very helpful. Thank you all,great time.

Visited twice in November 2022. All the staff were helpful and friendly; Sue made us feel like family. Good menu, good quality, well prepared and presented.

Would like to thank Sue who served us lovely lady very professional great customer service skills very helpful.

Visited on a Sunday in November. Was lucky to manage to get a table for 2 as it was busy and I had not booked. It was excellent, not only the food but the service as well. The joints of meat had not fat at...

Great atmospheres. Nice food and a fantastic carvery especially the yorkshires. Bar staff friendly and accomodating.

Went to the promenade for a Sunday roast. Everything made easy by our waitress Brooke didn't have to move and made feel really comfortable. 100% recommend

We went to the Promenade Margate today for a family meal. It was very busy as usual on a sunday and the que's where quite long but our waitress Brooke was very helpful and attentive. Once we where all seated she was always checking to...

We came here for a Sunday Carvery, wow Sara served perfectly cooked Gammon, Turkey and Beef very fresh well cooked vegetables and all the trimmings. Our waitress Sue was very attentive and we can not complain about anything. Great value and service all round. We...

I came in for a sunday roast today and I was amazed, even though it was busy i managed to get a seat with my family, despite the whole rush our waitress brooke was always checking on us. Her bubbly personality made our experience so...

Lovely visit with the grandkids who enjoyed the soft play area and their food! Especially the ice cream sundaes. Ruby our server was great.

Impromptu visit for a meal With other half and the boys great atmosphere lovely decorations and great service our server ruby was lovely friendly and came across bubbly and polite nothings was an issue prompt service food was good and reasonable boys loved the playing...

my haddock was cooked just about perfect, and Pauline the wife had Gammon. she was very impressed, the atmosphere is great the staff are really fiendly plus excellent service from Sue,

We visited again last night and once again the food was lovely. The haddock is superb! The food, value, location and service is excellent. Sue our waitress was very helpful and friendly. Plenty of free parking too, what's not to like?

Fantastic service and food. I stay away a lot and this is one of the best. Excellent service form SUE . At the brewers fayre

Had a great meal tonight Thursday, November 10th Seated by Sue, very friendly and professional. Food came out quickly and piping hot Asked half way through meal by Sue if everything was to our liking

Sunday 6th November, went to the Promenade for our Carvery Lunch. As usual it was First Class. Excellent food. Excellent staff. Excellent experience all round.

Went as a member of a friends family. When Ordering at the bar it was made complicated so we all got confused even when we knew what we wanted. When the food came out my friend wanted to double check all the starters were there...

Had a lovely meal fast service and excellent Friendly staff, carvery was great would recommend to anybody!

Lovely Sunday carvery, 3 meats, fresh and roasted veg. Sue our hostess very welcoming, helpful and very attentive !!🤩👏🏻👏🏻

Had Sunday roast amazing as usual sue hostess was attentive to our every need very polite always on hand with anything we needed 👍

easy parking outside always a bonus good choice on menu but we always have steak or steak or steak you may think it dull but this place just excells in really tasty well cooked steaks always good flavour warm plates and tender easy to order...

We visit this restaurant each week to bring my dad out for dinner, as we live in Ashford. My dad loves the food and the staff are accommodating. This evening Id like to thank Ruby for her attentive service. Thank you

So previously me and my colleague had not had the best of service at new haven and have occurred a few times. When we realised that again we were at a brewers I won’t lie we were a bit pessimistic about the stay however the...

I came today to the promenade and had a lovely meal all the staff were professional and very helpful. I had the chicken and it was lovely, I would like to say a big thank you to georgia who was looking after us today she...

I came into the promenade for a carvery on Sunday it was the first time we have been for the carvery and we was not disappointed. We was greeted by a bubbly chef Called sara who was so friendly you can see she takes pride...

Arrived at the busiest of time 12.30 my wife myself and 5 Grandchildren,not expecting to find a table,not only did we get seated imediatley we were also in the play area ,so able to allow the little ones to play. Expecting this to possible the...

Nice restaurant adjacent to Premier Inn and close to Margate Station. Can’t thank the waiting staff enough for their friendly, helpful and professional manner. Special thanks to Ruby for her excellent customer care skills, most pleasant and polite and very hard - working!

Waited in a queue at the bar 6 deep for 20 minutes to place an order for 2 only to be told that food would be available between 30 and 45 minutes time. Me and me dad arrived starving hungry. Should have gone to a...

Arrived at Margate on Monday so most of restaurants closed. Had fish and chips and scampi and chips at Brewers Fayre. Both very acceptable and no problems with the service.

All food over cooked and cold, not once did anyone come to see if everything was ok, didn't want to bother the little staff they did have even though the place was deserted. Spent over £90 on food that i wouldn't even feed to a...

Had a family get together and thought we would use the Promenade to meet (again) Tables seem close together this time, whilst you have a Supervisor walking around you had onyl 2 behind the bar on a Saturday lunch time..... We queued for ages to...

Arrived, told 45 minutes wait for table. Waited. Got a table, told 1 hour wait for food. Left The End

We went to the Promenade for lunch with grandchildren and friends. Lovely place to relax and just watch the world go by was so relaxing. Children enjoyed the friendly play area. Thank you, would definitely come again and I sure do recommend you.