Smugglers Retreat Table Table in Thanet

Great place for the breakfast- best all you can eat around Staff amazing especially Mim. Nothing is too much trouble. Always happy to help. Even in very busy times.

Lauren gets 5 stars great service. Always as a friendly smile.

Kerri is always friendly and welcoming, cheerful service and helpful

Food was ok, Kerri was happy, polite and good to talk to.

Excellent service from Kerri as usual, good deals on food and the rewards card keeps me coming back as well as the service.

Sat in here now may as well be invisible lack of customer service is embarrassing waited 15 minutes at the front door only to be served poor cold food nobody to complain to as they don’t seem to care!

Breakfast items cold to lukewarm 🙄 greeter was rude.

Awful service won't be going again. Took 15 minutes to get a jug of water and had to walk up to the bar to request it, bearing in mind, the 'restaurant' was nearly empty. When we got our water, there was a lipstick stain on the glass, so we had to wait another 5 minutes to get a new glass. Food then took 40 minutes to come out and was just above warm but somehow still burnt. We also got over charged as the staff member put our order in the wrong. Overall the staff member cared more about drinking her Lucozade than serving food.

The restaurant wasn’t busy but waited quite a long time for food. When it arrived chips were lukewarm. I had gammon peas actually cold everyone’s food except curry was lukewarm. We complained about chips as they were first thing we tried they brought out more chips about 10 mins later. Gammon shrivelled up steak very well done and the other steak request medium rare was very rare. The overall quality of food very poor. Will not be returning! Would not recommend

It's a table table so perhaps unlikely that Jamie Oliver is out the back putting some more bacon on ( not a euphemism) . An eat as much as can , sorry want, breakfast with each constituent tasting exactly the same , how I imagine beige tastes.

Lauren is amazing and couldn’t have been more helpful. Would absolutely recommend to family and friends.

Had a lovely meal, Lauren was really attentive and helpful, she chatted about menu choices and made us feel at home as usual. Drinks arrived quickly and our food followed swiftly after. It was really tasty and we all cleared our plates. Lauren was on hand to clear the table and offered us deserts. Once again she was really friendly and welcoming. We always feel looked after and it makes a nice evening out with good value for money. Well done Lauren

Had a lovely meal at the smugglers retreat today the place is very clean and friendly, the food was lovely and well presented. We were served by a lady called Kerry who was very friendly and efficient. Thank you for a lovely experience

As soon as we arrived at the restaurant Kerri was extremely helpful and attentive. She was polite throughout, asking how our food and drinks were. Kerri is a great asset to the company

Wasn't great. Have been using smugglers inn for a good few years but sadly we won't be going back. It has an air of run down and tired. Deco is grubby and the place needs a good luck of paint. It wasn't busy but we waited nearly 10 minutes at the reception desk. Waited around 45 minutes for the food. Out of the 5 dishes ordered 2 came out luke warm. The size of the portions seem to get smaller with each visit. I had the gammon stake, I was expecting the tomato to be grilled, it was stone cold as if just out of the freezer hadn't been near a grill ! Same with the peas, cold, the rest of my food was luke warm at best To be honest we only went because of the deal of 25% discount, I certainly wouldnt use this place without the discount. The prices are on par with good local pubs were the food is great sadly smugglers inn can't compete on price or quality any more. Sad to write this as it use to be a busy friendly place with good food., the drop of over the last few years is sad to see. Slow service at the reception desk, slow service to get drinks slow service to take our order, slow service for the food to arrive. Our booking was 7pm Friday and the place was more or less empty which made our waiting for service even more annoying.

Kerri was extremely helpful and attentive with all of our requests! From the outset she was very polite and easy to talk to!

Food was great and lovely service by the waitress Kerry and Anna. She's a credit to the restaurant. The experience as a whole was excellent

Service became a bit slow for us after our server began having to look after a large group.

Excellent food and service however plates and food could be hotter

Typical gastropub selection. Meals are good, price is good. Sometimes the staff can get flustered on busy days. The breakfast is chaos, could do with the toast station separate to the fried breakfast buffet.

The food is nice pub style usually pretty consistent and hot, since Table Table in Herne Bay has closed this place will and has got a lot busier. Henceforth they need to put on way more staff for busy weekend times. Sad to see waiting staff rushed off their feat and lots people waiting ages for food/drinks/menus etc. so much potential…..management need to react faster to demand and staff more effectively….Update recently returned to this venue and pleased to say that the service was very good. Looking forward to visiting again.

I feel sorry for this restaurant, the poor waitresses are running around working really hard trying to keep customers happy, the menu is not complete with them giving you a print out of what they haven't got, if you were new to this place you'd think what the heck, again the waitress spent time apologising about it saying it's a distribution problem, I think Whitbread need to sort it out or they will end up with no customers and then shut down, or is that what they want !

Excellent all you can eat breakfast, all the food was replenished regularly, helpful friendly staff.

My son and daughter in law and granddaughter booked an overnight stay and we met up in the evening for an evening meal. What a big disappointment it turned out to be.. I ordered the pate with toast. It was OK but not enough toast for the amount of pate. The Salmon I ordered was not available, so I chose the Chicken breast with cranberry topping. It came with a small sliver of chicken. Salad, coleslaw, a slice of garlic bread and cold chips. Awful meal. Definitely not enough staff. Begrudge paying for a terrible meal. Will not return

All OK but due to circumstances beyond the restaurants control the choices available were limited at that time.

We booked to eat on Boxing Day. The waitress was lovely but the food was awful. We waited an unusually long time to be served and when our roast came it was tasteless. Pale potatoes and the sprouts were so hard that we couldn’t cut them. Waitress said that the kitchen manager had gone home and the kitchen staff were not supervised. Poor show we regularly eat at TT Minster but the food was horrible

Lovely christmas meal. The staff were welcoming and warm atmosphere. Good portions sizes and well thought out tasty menu

We booked for the festive menu. Unfortunately this wasn't available due to supplier issues (we missed the phone call that they had done prior to us arriving). We accepted that the menu was limited however what was presented was really...presented. plain white plates, no garnish; Just food plonked on a plate. Didn't make the meal feel festive at all considering it was christmas eve! Service felt a little bit rushed as well.

We had a pre booked table of 18 which was made up of adults and children. Upon arrival our table was ready and we were allowed to sit. We got a round of drinks from the bar and waited for over 45 minutes for our pre ordered food. The food was bought out very slowly in dribs and drabs and by the time it had all come out, some people had finished and we were left disputing one of the kids meals. The guy serving us walked back to the kitchen with two of the plates as if to double check what he was actually serving us. The meals themselves were of standard quality no where near as hot as they could have been and all of the children’s dinners were assigned beans because we didn’t choose any sides, this is because we didn’t want any sides. After finishing our mains and asking for the table to be cleared we had a cake for the birthday party, we sang happy birthday, very badly might I add, but the waitress went to get our pre ordered desserts. We have now waited for a further 20 minutes to receive our desserts. When the deserts were bought out they continued to explain that they had no order for children’s deserts just adult ones. We showed them the email and the guy swiftly went off to collect the kids deserts which took a further 10 minutes. The restaurant in my opinion was under staffed as there were tables full of dirty plates and glasses, people standing waiting to be given a table and very slow service. We have had food many times here, with the same booking the previous year, it’s always been delivered on time without any issues and been of good quality in relation to standards and service. It is such a shame to have to leave a negative review but I really do feel that training and more staff would improve what could be a fantastic business

Came to stay at the premier next door and came here for dinner and oh my god the worst service, the worst food and waiting over an hour for starters. Chicken wings were bought out burnt, the pizza was an oven job and even the bloke working there said the food was awful! He gave us a refund. The staff at breakfast both days were so rude, no friendly greeting. Wanted to just get my toddler toast and cereal, we didn’t want to eat there as the day before the food was shocking. Was told we couldn’t have a table is we wasn’t eating as too busy. I did put up a bit of fight because I just wanted my child fed but the man was so rude. I will never ever return here

UPDATE: 5years on I think this review still stands correct. Came in for family meal of 20 table booked for 6:30, food still wasn’t with us at 8, we pre ordered 2 weeks prior but it was probably worse! Started with they didn’t have some of our puddings, no Jack Daniel’s, Meals were cold, raw chicken, another never came out, my steak was cold and then was put in the microwave. Why is this place still open but the same chain closed good restaurants like “the Promanade” in Margate. - (5 year before)Took over 1.5 hours for main course, came out cold was sent back and re-done, then a further hour for puddings. Restaurant wasn’t even busy, waiting staff lovely but definitely issues in the kitchen.

Nice little place, good selection of beers, we use this place as our local due to its location. Staff are very welcoming especially with the barman James who's always polite and professional.

Went with family to have the festive menu, but the menu was so restricted it did not have turkey on it and a number of other items. Really! Strangely enough there was turkey on the carvery. Unfortunately the food was pretty poor, watery prawn cocktail, luke warm veg, I’m afraid we won’t be going there for lunch again

I have been to the table table many times when I've stayed at the Premier Inn, and I fine the staff are very friendly and make you feel very welcome. A special mention to Larren, Kerri, and Leah

Absolutely awful, the food was terrible!

Wonderful, friendly service, great food, great atmosphere, Lauren is brilliant!! Thank you for another great night

Food was good, place was almost empty but service very slow. Had a Black Friday voucher for half price food. Checked before service as limited menu due to kitchen storage problems. Told it could be definately be used on steak as it wasn't a special or reduced menu. However on receipt of the bill was told it could not be used. Not happy but paid up.

lauren and anna amazing come every other week with my boy and get brilliant service love them both xx

We have been coming to table table at Minster for years. We have always had brilliant service and the staff are love. We love the Sunday roast and try and go every Sunday. A year ago I had cancer and had to have chemo therapy and radiotherapy which made me loose my hair which I was very self conscious about, the lovely staff especially Lauren would try and sit us away from everyone else as they knew I was extremely vulnerable. I can’t thank her and them enough.

Very good steak and excellent service from our waitress Kerri

Amazing friendly and great food as always

Great place to eat as usual. Excellent customer service by Kerri

We had Sunday roast here. Great food and all staff very attentive. Lauren was our server , she was cheerful and caters to our every need. A lovely place to be.

Excellent friendly service by Anna Great food, served quickly, will return.

Want to say thank you to Lauren. She is always happy and friendly and looks after us well. Thank you Lauren for being fabulous.

Our waitress Lauren was fantastic as always

Lauren, goes above and beyond! Absolutely darling

Waitress Lauren was exceptional. Made us feel welcome the moment we walked in until we left. Brilliant sense of humour and very friendly

Tired decorating, needs refurbishment now and has done for some time, very helpful and pleasant staff and friendly, but otherwise local pubs are better.

Served by Kerri who was very friendly and accommodating making sure we were ok and had everything we needed during our meal. Would definitely come again food was good value and very nice

Came in for an evening meal, staying in the hotel for a few days. I ordered 2 cocktails and Haddock with garden peas. Was cooked to perfection, kerri was my waitress and was very attentive, made my experience, will definitely be back

Kerri was great. Made sure we had everything we needed.

Kerri is an amazing waitress, always remembers my allergy, is always happy and attentive to all guests. Good food and good service, we are always happy coming here for food :)

great pub/restaurant, great atmosphere and bar staff, especially molly, always service with a smile. highly recommend

We eat here regularly for Sunday carvery roast served by Lauren who is always very friendly and helpful

Friendly staff, main course ok nothing special. Had to send it back at the start as some of the vegetables were lukewarm. Dessert very nice. No soap in the Gents which is not good.

Good food , great atmosphere, lovely stuff

We have been to Smugglers Retreat on many occasions and always find the staff very friendly and helpful. Lauren in particular is great.

The food we had was great and the service we received from our waitress Lauren as always was excellent. She is very polite and extremely friendly and made our evening very enjoyable.

Just had a lovely Sunday lunch in the Toby, and just want to say the service and food are first class, also want to say a special mention to Lauren, who is always so very polite, and always so helpful, will definitely be back, and will recommend table table to friends and family.

Terrific staff with Lauren and Anna who regularly serve us our meals. Thank you👌

Great service from Lauren and Anna and a lovely Carvery

We have visited the Smugglers retreat many times over the years. It is such great value as a family with the children eating free and we always have a lovely breakfast with so many different options. It is better on a weekday when breakfast is served freshly cooked at your table but the weekend buffet is still better than most! The service is never less than 5* especially from Jo and Ronnie! They always go out of their way to speak to the children, make sure we have everything we need and we never wait for long. It is the first place the kids want to go to if they have the chance to eat out (and the first place I head for with friends as a treat on those sacred child free mornings!). Can't beat it for value or good food!

Ronnie is just amazing. Been coming for breakfast here for some time. Always served with a smile and felt welcomed everytime I entered

£10.99 ..Ordered 3 runny poached eggs , beans and mushrooms and tomatoe, Had to ask for orange juice to be filled and took 35 mins to be served. Judge yourself from the photo's. I'd have sent it back but waiting another 35 nins no thanks, Sorry.....

Went here for the first time with my partner in crime, and we ate from the lunchtime menu. The food was absolutely lovely...It tasted home made and was thoroughly delicious. The staff are very welcoming and friendly, A massive thank you to Kerry and Anna, for making it a memorable afternoon.

Another great meal with a friendly atmosphere.

The staff are excellent and work extremely hard whilst smiling and trying to keep customers happy. From ordering drink it took 25 minutes to arrive. Each time we have been to this restaurant the staff have been working to excess we are always told they are trying to recruit but it never seems to happen. Something must be wrong for staff weather it be bad pay or bad conditions it needs sorting. This is not acceptable service on a continuing basis. Last time I placed a review I was informed the staff level was being sorted that was 2 or 3monhs ago. I say again the two waitresses that were there were excellent and working beyond normal.

Chloe and Anna are brilliant such a good service from them both could not do enough for us and made us feel soooo welcome

Been here working away . Also have meal deals . What a great place with lovely staff all week round . Massive thank you to Kerri . Lauren and Anna . Such lovely girls very helpful indeed .also james as well all good staff amazing . Thanks again to you all . Will 100% recommend to friend's & family . All the best .

One of the nicer table tables as nicely decorated and feels like a restaurant rather than a pub or canteen. Great value lunchtime offers.

We had a lovely meal here on Sunday. Anna served us and she was brilliant. We had the carvery and she told us what meat was running low to help us with our decision. Will be coming back, highly recommend!

The Best experience yet of a TT restaurant, Kerri our waitress was amazing. It always helps when whomever is serving u is this clued up. Thank u Kerri

No roast dinner as chef was off, that was the only reason we had booked a table as it was our anniversary .They did not notify us before hand so we could of gone somewhere else. Coffee machine was broken they only had instant coffee. Dinner was over cooked and dried up.

The smothered chicken is to die for plus the service people like chloe and anna are amazing would go again

No food on a Monday &Tuesday unbelievable when you done a long day's work 😡

Do not stay at this premier inn. Restaurant closed half of the week due to whitbread selling places off and shutting things down. Coffee machine broken and fruit in breakfast options tasting off. Avoid. And check your other hotel bookings as these pub shut downs are coming across the board

Me and my partner were served by Molly this evening, she was very polite and had great customer service. All workers had a great attitude to work and made our experience the best it could be. Thank you!

No hot food being served, went elsewhere for dinner to arrive back at 8.30pm to entire bar being closed due to no customers, a group of 40-50 people for a large family get together wanting to spend a few hours together with drinks. Highly dissatisfied and customer service absolutely shocking. Manager wasn’t interested and just wanted to lock up and go home.

Didn't have a nice e experience. They Could of just been having an off day Maybe not. Give the place 3 chances always seems to be one rude person on.

Had a fantastic night celebrating a special birthday. The restaurant manager gave fantastic customer service and was great as he joined in well with our banter. Very nice place to go. Didn't have coconut syrup for my drink but it was what it was. My food was good 👍 Thanks for a great evening

Ordered the sirloin steak expecting it to be edible how wrong I was Even with a steak knife I had trouble cutting through it Mostly gristle couldn't chew through it so ended up leaving a good half of it I won't be returning again!

Thank you James and staff for an excellent meal and hospitality . Will definitely spread the word.

Nicely priced, but disappointed that the "12 to 6 o'clock" carvery was finished at 3pm

My parents often visit this restaurant and are treated like family. The lady who serves them greets them like they are old friends. Our server asked my mum about her recent surgery and genuinely seemed to care about them, it's lovely to see. Lauren is an absolute asset to the restaurant. The food (Sunday roast) is always delicious, the food well cooked and hot and the service, even when they're really busy, is quick and personal.

Waited an hour for service to order the food, and it was warm when it arrived. The dessert was hotter than the dinner .Carvery had run out at 2.30 pm just after we arrived.

We're had a meal at smugglers retreat on Thursday 22nd August. We were served by 3 amazing people which all had a hand in our experience at table table, chlore james and Sue were all helpful and kind with our order and very professional they all should be honored for their hard work thankyou to them all.

Can't review it because I can't even get in. Been there 3 times in the last few months and every time there is a sign in the door saying we're closed because of staffing issues. Me and my gf have decided to just not ever go back as it's a waste of time

Really enjoyed it here tonight. Had a 3 course meal and servers went above and beyond. Only came across the restaurant by chance so a nice surprise and hopefully get to visit again.

Fabulous meal out at table table! Again, fantastic, faultless service from Anna...thanks for a brilliant meal. Can't wait to return.

Crossents we're burnt Limited food kept running out otherwise very good value for money no hot chocolate

We were served today by Lauren, who was amazing! She gave service with a warm smile despite the restaurant seeming short staffed and busy. Her excellent customer service made our experience all the more enjoyable.

Whilst the food looked good it was all lukewarm, had asked for 3 starters but only received (and charged) 2. One of the mains looked like it should have been on the kids menu portion wise compared to the others. The staff seemed nice enough although service was slow and the wait time between receiving the starters and mains were excessive. Maybe the hiring sign at the door would be the reason for this, who knows

Very busy but still extremely good!

Staff friendly and helpful, food not bad at all, good beers on tap

Ample parking area, large dining facilities with tables evenly spaced, clean,tidy facilities, staff relaxed and friendly, pretty good menu with variety of choices, food served hot and ample for your needs, nice dessert section.

Great friendly welcoming staff and great food & drink, had the beer battered disc and chips and my wife had the scampi, from start to finish service was great. Would definitely recommend.

So we came about 4pm on Sunday. I asked if I can order carvery as menu says they serving it till 6pm. But I got negative answer even though I saw staff eating it afterwards. Staff wasn't friendly we was waiting to be seated but no one came to as us even though they saw us standing there and they wasn't busy just talking between each other. Restaurant was quite empty but fish and chips took more then 35 min to make.

Booked table. Kept waiting for at least 5 minutes to be seated. Then waited and waited for order to be taken for drinks so I went to bar to order myself. Eventually food ordered taken and that took ages to arrive. When it arrived it was barely warm. Very disappointing not the staffs fault it was just not enough staff.

Had a great steak with friendly service