Brewers Fayre Loch Iall in Highland

What a terrible experience and no manager to speak to. Went in for dinner on a quiet night and waited an hour for my meal which was only scampi and chips. When I asked to speak to the manager I got told she doesn’t work nights what kind of place does the manager not work nights?? The person I spoke to was apologetic but didn’t have a clue. I will definitely not be going back there again and I’m surprised it is open

Food arrived slow and cold, when sent back it arrived back cold again! Sent it back again and came out overcooked Wasn’t after Michelin star just hot food! Good service, something clearly wrong in kitchen, people around us were waiting ages for food

Poor choice of food. Menu very limited Service not great. Too focused on large children’s party that arrived just after us

It was not good it at the star then we had wait 30mis for food come to the table and it was not busy but I feel because am work for here and we spent a lot off money one off us got her food the ice cream come she just got her food and I am cheff for fast food last think is should mate am worker it be nice getting it all together it was vere bad be faster next time

It's next to the Premier Inn so provides their breakfast service. Everything was as expected, we left well fed and ready for the day. The manager (Scottish guy with a silver beard) was very welcoming. Will no doubt be back again.

So, from our evening meal served and looked after by Elaine and Ella throughout our sitting to Breakfast. It was really nice with Dave being ever so helpful this morning. There was a lot to choose from with many healthy options available too. Another excellent experience. Thank you.

There were only 2 servers on Elaine and Ella (so sorry if I got that wrong). They didn’t stop. The food was served promptly and hot. The food is what it is. Brewers fayre is a budget restaurant so I don’t understand why people have complained. The mixed grill was served hot and was perfectly cooked. It wasn’t greasy. The salad with the lasagne was fresh and plentiful. The servers went from bringing out food to seating people all with a smile. Yes we had to wait to be seated. They can’t be everywhere at the same time. It was our pleasure to thank them and give 5 star. I’d give ten. And we do recommend staying and eating here. It is excellent value for money. Friendly staff. Hard working. If you want the ritz, pay for the ritz. Thank you so much Ella and Elaine. X. I hope I have your names right. And thank you chef for turning out hot well cooked food without lengthy waits and not all greasy. Very impressed. Xx

I agree with all bad reviews, this place should be shut down! Everything about it is just wrong. - Service - there is no!! They take your order and that's the end of their service! There is no attention to their customers whatsoever. The place was empty and now we know why. After we finished a side dish, there was no one to clean a table. After waiting for a at least 15 minutes I took the empty dirty plate to the bar telling them that we have finished it. We were waiting for the main course for about 30 minutes, in the meantime staff of that place were sitting at the bar chatting. One girl was constantly talking about life in Bulgaria and a male waiter was contemplating whether he needed a haircut. After waiting forever I had to ask when the food was going to be served. - Food - OMG - they don't serve what they advertise in their menu. Fish pie - I guess the chef forgot at least a few ingredients as there was no prawns, smoked fish, just a piece of salmon and that's all. The gammon steak arrived cold. But the best was with their new item on the menu Thai Green Vegetable Curry. I ordered it with an extra grilled chicken. When that dish arrived I asked woman who served it for her attention. I showed her on the menu what is said to be in the curry. There was no broccoli , no bamboo shots (which I don't think she knew what it was anyway), just peas and that extra chicken and that was all. Lucky me I asked for that chicken!! So after I complained about that she went to the staff that was by the way still sitting at the bar chatting to share my complaint. NO ONE, I will repeat NO ONE bothered addressing the fact that we were not happy with our meal!! They completely ignored that fact. We just got a nasty look from Bulgarian story teller female and that was it. No apologies nothing. We were both in shock!! We had been to this chain places in Edinburgh, Dunbar etc. We used to like their hospitality but that was the last time we left our money there. I was tempted to go and speak with someone in charge but to be honest I didn't want to waste anymore of our holiday time and energy.. The Brewers Fayre should be ashamed with this kind of lack of Customer Service and a food that doesn't match to what's on the menu and basically of that branch in Fort William that completely is ruining their reputation. In the end we knew why this place was empty at the weekend.

Not as good as it used to be. Waited over an hour for our main courses. Asked to speak to the manager but apparently she doesn't work evenings or weekends. We used to come in regularly until I was hospitalized. First time visiting in over a year. Probably won't be back again. Food was lovely once it arrived but the service was a shambles. Might be a good idea for the manager to show up now and again to train her staff especially as it wasn't even that busy.

It is the worst meal I have ever had it was cold. And over cooked we orders 3 burger meals all were over un eatables and of the lowest standard

A family group of 5, we were celebrating a Birthday on a Sunday in February. Staff shortages meant we had to wait nearly an hour for our lunch. When the food arrived, it was cold and looked unappetising. The beer batter on the Haddock was grey and looked like porridge, was undercooked. The chips on all our 5 plates were of the cheapest kind, made with black and ‘diseased’ potatoes. Cold. The Fajita Chicken Breast burger had no Fajita spices on it, was served without the advertised sour cream or guacamole. Some of the dishes were sent back for reheating. We asked to see the manager. He appeared after quite some time, having been busy with other complaints. He basically just shrugged off the complaints with a well rehearsed tale of excuses. He reluctantly agreed to a minor Refund be given. We will never return to this appaling restaurant again .

Seriously ! this eatery should be shut down. Family dinner was an absolute disaster, under staffed and overworked is the only way to describe it. As a local resident I would certainly recommend the overworked staff go seek other employment elsewhere. Angry at the attitude of the Manager during a difficult time for us as a Family, We have pictured the meals and will post them to head office ASAP

When will we learn about this place, under staffed, can't supply wot is on the menu, food and restaurant freezing cold, not much care or attention

The service received here tonight was abysmal unfortunately, we arrived at 6.15 - for a booked table. with a 5 year old to have dinner, we ordered at the bar at around 6.25 but had to go and check on our order at 7.15 as no food and no staff had been to explain there was a delay, said it would be another 5 to 10 minutes, we said to the staff member (Ella) that when you know it's kids waiting maybe some info and when it's this long of a delay maybe something for them to nibble on, she agreed and brought him a few chips, absolute star. We were not the only customers having issues, at least 3 other tables were complaining and we heard one customer stating that when she had asked for the head office address the staff member (not Ella!) had told her to Google it, this is absolutely shocking customer service and downright rude. When we finally got the kids dessert, the staff member, who is named Ella couldn't apologise more and explained that they were short staffed and had kitchen equipment out of order which head office are well aware of, poor show for a company like this to leave outlets and staff struggling like this, Ella was fantastic, she was the only one who showed any kind of remorse for what customers were having to put up with, apologised profusely and tried her utmost to sort all issues, give this girl a payrise, she was the only one who dealt with things.

Wouldn't go near the place waited over 1 hour 20 minutes for our starters which 1 came out cold our daughter is coming 2 who was rubbing her belly waiting on her dinner. Mean while another family who ordered after us had got their 2 corses and was leaving when we got our starters when waiter was questioned where our dinner was his response was can't you see were busy and understaffed. If we were told they were very busy on arrival fine not made wait. We left after we got refunded will never be back!

As we stayed in the premier inn, we came for breakfast. The breakfast was lovely and all very fresh, great value and really set us up for the day. Fried eggs soft and delicious which is hard to do at a buffet. Service wise Shirley our server was very pleasant and spoke when we came in later for a drink. An England man with a pony tale also seemed delighted we had enjoyed our breakfast and finally a man who looked like Santa made sure to welcome and explain how it all worked to everyone who came in and made a ping to say goodbye also. Only complaint was the toilets. One made a terrible noise like an engine and the other only had one toilet working and had a slight smell.

Went to the female toilets on arrival. One was out of order, the only other loo there was no toilet roll 😱. Came out to wash my hands and saw the hourly check lost on the wall or toilet checks hadn't been marked the whole day. Headed out to the bar to ask who was responsible for the toilet check to be told the Duty Manager. Duty Manager was just passing at this point and I asked her when the toilets had last been checked. She couldn't answer me. Said they had been cleaned 1st thing this morning by the cleaner. I asked again when they had been checked since then. Highlighted that the toilet hourly check list hadn't been signed off all day. All I got was 'Well I will go and put toilet roll in there for you now' a bit late! If that was a menstruating female or a young menstruating female what a horrible position to put them in..completely negligent, thoughtless and absolutely no excuse for that neglect on basic hygiene. She then came over to my table after to say that's toilet roll in there now. Not the point and after the fact! It should never have been allowed to run out in the 1st place. Did she want a pat on the back for that? I went back to the loo before I left and low and behold the checklist had been completely removed. Took a video of the whole loo which clearly showed no check list up. For a Duty manager that is one exceptionally poor response. Not even an apology. The chap that serves us our food on the other hand could not have been more helpful!

Awful food. Cold burger returned and received another cold burger. 3 mini pies - not as stated - all same kind with 1 tablespoon mash.

Food was spot on! Laura and Ella on the floor were brilliant making sure all our needs were taken care off and the food was cooked perfect. Would definitely be back. Thanks guys!

Stopped next at the premier Inn and had four meals and breakfasts here including Xmas dinner. The menu is a normal brewers fayre and the meals we had had were spot on to be honest,but the Xmas day three course meal was exceptional. Lovely starters of pulled beef Yorkshire pudding and chicken liver pate , fantastic. Then a carvery for your main with loads of meat on your plate then help yourself self to all the trimmings, turkey, gammon and beef melt in your mouth delicious.then delicious Xmas pudding or ice cream sundae to finish.cannot thank very hard working friendly staff enough especially Andrew who saw to us.met three lovely people from ballachullish and fort William as well

Was here for my 60 birthday meal and we were very disappointed with it all the steak wasn't cooked correctly the chips were cold our apple Betty was socky and tastles we have ate here a number of times but we will never be back so disappointed especially as they were very quiet only about 4 coustimers in absolutely disgusting 😵😡

Went here for my husbands birthday the table and area that they had cornered of for us was beautifully decorated, they had gone all out for this special event. The meal was lovely and delicious. The staff went all out to make it memorable night....

I was staying next door in the Premier Inn and mistakenly decided to eat here. Sign on the door saying cash only. Sign on the bar saying short staffed. The barmaid and the 2 waitresses were all coughing and spluttering all over. I should have...

We popped over for a breakfast and were met with extremely hospitable staff in the likes of Ella and Shirly. Thank you, all the way from South Africa.

Cheeseburger chips - chips arrived cold and no effort was made to melt the cheese, the burger was also bland, cold and dry. The lettuce and onion were fresh. Fajita burger - shockingly bad. Lacking any discernable fajita seasoning, the chicken was dry and hard....

Food was cold tasteless seemed as though it was kept warm for ages, as a 20 year chef i have never been so dissapointed I will never return

A very busy breakfast service, Shirley did a magnificent job greeting, clearing, answering questions, getting me some vegan hot food. She was friendly and helpful with a ready smile. Thanks Shirley, great customer service.

Lovely food and helpful friendly staff. We arrived late for breakfast but the staff were still very accommodating and ensured we were still blfed. Many thanks

Good value for money and staff were so friendly and helpful I have dietary restrictions and felt very well looked after for breakfast. Plenty of space at the tables and clean

Arriving late on a Friday evening into Fort William, our options were fairly limited and we found this place quite near to Morrisons where we had just stocked up on provisions. The staff were very friendly, we parked immediately outside and the service was good....

My husband and his drill crew stopped in here on their way to Fort Augustus and back home on Mon 21/8 and Fri 25/8 for breakfast, food was your average buffet breakfast however what made it for them was how friendly and helpful both Shirley...

Very vry friendly staff but the breakfast food was terrible. poor quality bacon, dried out black sausage. Left most of breakfast but as I say the staff and the young lady who served us was excellent. Friday morning 18 August

We called in for lunch and it was very busy however the service was stunning. There weren't many staff on but they were fantastic. All the food was coming out in good time and piping hot. My wife had the Piri Piri Chicken and it...

This was the second time we had visited and again we found it lovely, staff were very welcoming and the food was fab the kids absolutely loved it. Wouldn’t hesitate to visit again when we are next in the area

Stayed at the hotel next door for 3 nights and had all our breakfasts and evening meals here. Enough choice on the menu to have something different every night, even though I opted for the jam roly poly for desert each time. The large dining...

I had a lovely dinner here with my partner. The food was great and reasonably priced so will definitely come back. Thank you!

Fantastic service and fantastic food just had a birthday meal and the staff are amazing really friendly and helpful, well done guys.

Restaurant next to the Premier Inn. Did not need to book, but it filled up very quickly. The food was great, well cooked and served promptly. The staff were very helpful. Had to order at the bar, which I personally do not like, but the...

Where do I even start. The food was not worth in my opinion, The toilets were absolutely terrible, You’re not allowed to order drinks at the bar you have to go to the back of the food queue. Apparently it’s “unfair“ to get drinks in...

Definitely the best Brewers Fayre I’ve been in. Brilliant night, great food and service. Friendliest pub in the area and will be back very soon!

Signed up just to say massive thank you for amazing experience. I have a long list of dietary requests as I'm allergic basically to everything - nothing was too much bother! Allergy question was asked straight away at the entrance. We was warned that it...

I actually don’t know where to start with the meal we received tonight. Firstly our starters arrived (wrong) then two minutes later the two adult main meals we ordered arrived (cold and had obviously been sitting under a heat lamp as starters were warmer than...

Staying next door at the Premier Inn and had breakfast here each morning. The staff were so lovely and welcoming every day we also decided to have dinner here too. We were greeted on arrival by a very friendly young man (assumed he was the...

Stayed at Premier Inn so choose to eat at Brewers. Place was busy but we got a table. Girl running food was amazing - fast and nothing too much bother. Will definitely choose this place again.

Had a lovely breakfast before going up to Ben. Busy place but service was great - nothing too much bother and we felt really welcome. Been there before and definitely will come back.

We were staying at The Premier Inn and had planned to have dinner at the restaurant next door. On arrival at 7.30pm on a Sunday night, we were asked if we had booked, which we hadn't, and we were told we could sit at the...

I was staying four nights in the next-door Premier Inn (I imagine the companies are in linked ownership) and accepted the meal deal - breakfast and evening meal for £25 - when booking. Had I realised that those meals were to be taken at Brewers'...

Had a lovely breakfast and service was just spot on! All you can eat buffet was really good and totally worth the money. Another nice place added to my list.

Top Marks to Dave for the hospitality he gave to the 6 of us who recently had breakfast at BF on two consecutive mornings. Arriving on motorbikes Dave welcomed us wholeheartedly giving exact details of the food and services available, very importantly he also ensured...

We had arranged to meet two friends for our evening meal and chose the Brewers fayre as we were staying in the Premier Inn and I had seen Cheese and onion pie on the menu (my favourite). The "Head waiter/Maitre d" was a really scruffy...

The Host Dave was most informative explaining the layout of the food on offer. The food was fantastic and fresh, good value for money. Well work the visit

This was the worst meal we've had in Scotland after travelling around the country for 2 weeks. First of all a wait of over 40 minutes for the food to come whereas in other restaurants the meal has arrived within 15 - 20 minutes. The...

An obvious place if staying next door at Premier Inn. Had a drink earlier in the day and service from bar staff was very good, quick and friendly.Returning for dinner was a different experience. Usual method of ordering at the bar, but there was quite...

Passing thru on holiday. Stopped there at 11:20. Took 10 min for acknowledgement. Then was told they were only open for drinks. Kitchen didn't open until 12. Fine. More people came in, we were ignored. They were told they could sit anywhere they would like....

I have never met so un-friendly staff, so unorganised and full of there self importance, I'm up here on business, I hope that I will never have to cross this door again, Such a disgrace for a tourism hot spot.

Great service and value. We had drinks and food here several times when staying at the Premier Inn next door. Service was quick and friendly. The food was plentiful and good value. The dining room was bright and spacious with background music in the evening....

Had mushrooms to start. Frozen mushrooms burnt to a cinder. Was not sure whether to try and eat them, or use them as conkers. Then mixed Grill, dont know what the steak was but i couldnt get through it. Swear it was trying to walk...

Service is very slow - book at least 30 minutes in advance of when you want to eat (maybe 1 hour); It really brings the Premier Inn franchise down by quite a few rungs!

Food is ok but the service is diabolical. I’ve been sitting here waiting for the dinner plates to be cleared for 20minutes.

Working away from home for a week at a time is hard enough, but the staff here are always great. Food is exactly what you expect - spot on. Robyn and all the others are always very helpful. Place is spotless. Will definitely return.

We called in for a pint and food and the staff including Andrew couldn’t be more helpful a real good place for food and drinks

I had an opportunity to come here for dinner with family and could not have had a nicer experience, and this was when they were short-staffed and busy so bonus points! I ordered a Blue Lagoon which was made to perfection, best cocktail I’ve had...

Visited this place for the first time ever yesterday and i have to say how incredibly impressed i was, the staff were lovely, especially the girl that served us, very attentive and nothing was a problem. The food was lovely, great portions and very reasonably...

Had a lovely lunch .Anna was so welcoming .Nothing was to much troble .Excellent customer service .Lovely and clean .Food was amazing .Can’t Wait to return .

While I was in Fort William for work, I decided to visit this Brewers Fayre. I was greeted by a bubbly barmaid named Anna, who lit up the room with her friendliness and made sure that I was taken care of. I should also mention...

Top class place, good food good staff, ana is different class, top notch 10/10 would definitely recommend 👍🏻 defo come back

We arrived a little late for breakfast on the morning of 13th March 2023, but Robyn and her team were so friendly and accommodating and let us grab a plate. We were travelling to Skye from Edinburgh and desperate for a break and food. So...

Clean plates all round and a shout-out to Anna who was attentive and kind. Best brownie I’ve had, thank you all!

Lovely quite place, food was lovely ,waitress Laura was lovely, well mannered and friendy.front desk was also very welcoming will be back

Excellent service from Anna, went above and beyond for my dessert. Food was great and its very welcoming. Look forward to coming back in the future.

The service was 5* James was Verry polite and always asking were okay made us feel welcome definitely bring the family back

Visited here recently while visiting the local area. Andrew and the team were very welcoming, everyone was friendly, food, drinks and the atmosphere was fab If I’m ever in the area again I would absolutely visit again.

Why is this place always so busy? because it is so good. For those on a budget you won't get better value in Fort William. The food is flavoursome and plenty of it. The staff are so nice to us. We met up with Ana...

Visited for a bite to eat, was looked after by the manager,James, who was very helpful and friendly,nothing was too much trouble,and he was actually funny,which made our visit even better! I had the steak and ale pie with mash and peas,delicious! Then a triple...

Once again myself and the good lady Esther had a lovely break away at the Premier Inn Fort William and had our meals next door at the Brewers Fayre. The hotel was spotless and the staff were as usual excellent with nothing to much trouble...

Many thanks to Anna and her staff for their response to our difficult journey- the highest level of service and support. Great to see highland hospitality alive and well in Brewer's Fayre Fort William

Just had a fantastic time in this venue food an staff were magic but 2 staff Amy an Ella both fab nothing was to much trouble for them carnt wait to visit again.

Stayed at the hotel the room was clean and the beds so comfy, the restaurant and bar was great and all the staff were fantastic and friendly

We're staying in the premier Inn next door, had a lovely dinner when we arrived. Sirloin steak was cooked perfectly. Staff were very nice and friendly.

We thoroughly enjoyed our visit on a dreary afternoon. We were greeted at the door with a lovely smile from Robin who explained the process and asked if we had any allergies. My wife has a dairy allergy so Robin swiftly retrieved an allergy menu...

11/10 staff very welcoming an friendly, service was amazing and efficient. Definitely recommend to friends and family local and not, great vibe in the place and a pool table!

The service from the restaurant manger James was brilliant he was Verry polite and Verry helpful definitely would Recommend comming here to family

Great food and service and even better banter with the manager. Great atmosphere for adults and kids.

Amazing service, friendly and welcoming and very helpful, on a road trip with the family and stopped by for some food and glad we did as three places were shut, This is a go too if your on a long drive with kids, Great food...

Christmas Dinner here was like every other Sunday carvery and nothing special. No effort was made to enhance the menu for Christmas Day, the only difference was the price and a half glass of Prosecco. The roast potatoes were hard in the middle, the cauliflower...

Both myself and the good lady Esther had the absolute joy of spending Christmas Day at the Brewers Fayre Loch iall for Christmas Dinner and drinks. All the front of house staff from James the restaurant manager to the lads and lassies in the kitchen...

Great helpful and friendly staff..good food. 10/10. Would definitely come again. Good choices of drinks and food.

Great Service. There is an efficient coffee-making machine and tasty food, especially the chips are of good quality.

We booked a table 2 weeks in advance for 1pm for 3 of us to eat off the xmas menu An absolute disaster from arrival told it was a quiet day to chose our own table . We placed our order at 1.15 and after...

I was staying in the Premises Inn next door and ate my evening meal in here. Went for the Turkey dinner which was a very average affair. Pretty sparse helping and not great tasting. I had one of the xmas sundaes which was pretty sickly...

My family and I had a delicious breakfast here, an extensive selection on offer. The staff, and in particular the host, were very friendly and helpful.

The unlimited cooked breakfast was delicious! Staff were all extremely friendly as well which greatly contributed to the positive experience!

Really nice and comfortable place. Waiters are really kind and helpful. Toilets were clean before I went in there. Well be back! 10/10

Visited brewers fayre this evening for nice family meal staff welcoming and friendly as always and the meals very nice well done ladies( Robin Ella and libby ) and thank you Tommie and the kitchen team

Met up with a few friends for some fantastic food, carvery a few drinks and a great smile and laugh with the staff behind the counter We'll be back.

Had a lovely breakfast today with our 2 & 4 year old. Staff were very accommodating and friendly, will definitely be back 😄

Was looking for a place to have a quick drink with some friends, and a gentleman welcomed our small party very warmly even though they were not officially open. Many thanks for excellent and friendly service, will definitely recommend to friends.

Had a great experience, lovely food a staff James was brilliant making sure we. We’re all okay an on the ball if anything needed

Visited this afternoon for family meal & 4/5 of us had the carvery. Special mention for James who looked after us with fresh Gammon Joint & Yorkshire Puddings. All very tasty and fresh. A great selection to choose from. Well worth a visit, especially for...

Service and food were fantastic served by Ella at the bar who was very polite and helpful. The food was hot and tasty and served in good time all around great visit and would recommend to everyone.