Brewers Fayre Elmbury Lodge in Tewkesbury

Went for some food with some coworkers and had the most underwhelming meal of my life. The team failed to inform us the minor wait would equate to hours of my life waiting for some chips to cook. No check backs, no good will gestures and quite honestly nobody with an ounce of customer service or drive working on shift.

Had lovely meal, wide choice on the menu. Good quantity food. Staff very helpful and friendly. We had the deal of 2 courses for dinner and buffet breakfast for £26.95p. Very good deal

An excellent venue for an evening meal and business meeting. Bill was particularly helpful and welcoming to our group of 4 people. All the staff are friendly and attentive, ensuring that our evening was pleasant and enjoyable. I would recommend this venue as a great place to meet friends and colleagues.

The outside seating area is a dirty, messy unloved unpleasant disgrace. Staff table service is sloppy, slow and unprofessional. The entire building displays a run down and unloved eyesore in need of a good clean, efficient maintenance and money spent. To cap in all the food that reaches the table, eventually, bears no resemblance to the menu, is far from being hot and poor value for money. The local management and area management need to take a very careful look at this outlet.

Been going here for quite some time but after last nights visit unlikely that we will return. Whole place needs renovation. Everywhere is starting to show its age. Disabled toilet door lock not working, tap floods, floor wet. Gents toilets closed and had to walk to other end of restaurant for alternative. Food mediocre Staff not that interactive.

Really gone downhill since our last visit. Cold food, inedible poppadum, smallest piece of gammon I’ve ever had and cocktails that only just filled half the glass. Will not be back.

Yesterday evening me and my family came to Brewers fayre in Elmbury lodge for dinner. We were taken to our table with care and were served by a lovely lad called Zack. Zack took great care of us while we were here and was up for a laugh and a quick chat while he was accurately taking our orders and when he was serving me and my family our food. Overall we really enjoyed our experience here and Zack's friendliness and all round politeness made it that little bit better.

My husband and i always love coming here, the staff are always so lovely and the food is always so nice, Dylan served us today and he was so lovely and polite a real credit to the company!

Travelling for ages and needed a break. The food was very nice and the staff super friendly. The team of Zack, Mary, Erin and Tim were really helpful and we enjoyed our visit.

After spending the day in Bristol, we decided to stop at Elmbury Lodge for some tea. Although it was a damn site cheaper than Bristol Zoo, we thought we'd stopped at a zoo on the way home. Feral children everywhere and parents not caring. Food was alright but if you want to see free range children then I suggest you visit here!

As my wife wasn't feeling too well, I asked if we could have a takeaway for our room. I expected it to be in polystyrene boxes but it came plated which was a pleasant surprise. The staff opened all the doors for us and the Premier Inn staff did likewise right up to our room. The food, fish and chips and chicken curry was freshly cooked, hot and tasty. Excellent service, excellent food. Thank you.

3 adults with 3 kids under 7, went for Sunday lunch. Food for kids and adults tasty and hot, all plates cleared by everyone. Good play area for kids. Staff friendly, nothing too much trouble. Excellent value for money. Will be returning.

Horrendous service. Staff look at you and ignore you. Really don't come here. Staff on their phone instead of service .. really disappointed

Staying in the Premier Inn next door so got the meal deal, the best choice ever. Really nice, amazing food, staff were very professional and polite. Had a well needed, lovely meal after a long drive and a comfortable welcoming environment. Would definitely recommend and return.

Lovely food and excellent service from all the team, including Dylan our waiter. All very helpful and polite. Food delivered quickly. Thank you v much.

Holly made great cocktails as it’s her first day,, great experience, I would definitely come and food was amazing, thank you

We went for a breakfast deal with 3 young children. Very friendly service great all you can eat food including veggie options for my friend which they were happy to cook on request. Also great soft play to keep the kids entertained afterwards!

Awful from start to finish. No wine glasses available (we bought a bottle of wine) No mushrooms for sharing platter. No real ale available tap or bottle. Staff do not care and are verging on rude. Table not cleared and grubby feel to restaurant eg sticky unwiped tables. Bad atmosphere and half empty on a Saturday night. Chicken in the fajita burger was cold and rubbery. Pancakes cold rubbery and not warmed. (Children’s menu worse than school dinners) Screaming babies and children running around. No one asked how our meal was ! I wonder why! No sign of any manager running the shift. Do not waste your money.

Diety tables when we walked in staff just stood behind bar talking and ignoring potential customers also hot breakfast on the plates was cold and dry dirty plates given out although there was just 1 staff member running about looking flustered...... and it's not that busy management no where to ne seen. No check backs on food stale muffins bread etc on continental table no bowls for cereal

Met friend and her children for the breakfast offer today. Great selection on offer, croissants 🥐 tasted amazing. Full English was buffet options topped up plates nice and hot. Management gave diners a reminder of when breakfast was finishing so they could return and fill up their plates/bowls. Added bonus of the soft play to keep the young ones entertained while I chatted with friends.

We had a lovely lunch here today, the food was fresh and delicious! All the adults and children cleared their plates and the puddings were scrumptious! We sat by the children's play area, so the children were able to come in and out as the please The staff were friendly and accommodating, especially Sammy who made sure our friend, who is coeliac, was catered for. We will certainly be returning.

Where do I start. As soon as we walked through the door we were welcomed by Erin as she checked if we had any dietary restrictions which, as my partners has serious concerns it was reassuring that this is the first thing they cover to...

Food was good Katsu chicken was nice, kids food was good, the starter had come out by the time I had got back to the table. Our server Zack was very nice he seemed genuinely smiley and nothing was to much bother for him, he...

Great selection of food. Reasonable prices and good service. In particular, Jack was our server - he was friendly, efficient and good natured. A credit to the company.

The food was as good the service. Lewis the chef and Zack the bartender could not have been better at their jobs. The whole experience from entrance to exit was a truly pleasurable experience.

Great service, outstanding burger. Waiter Jack was kind and friendly. Food was delivered on time tasted really good too

Great meal and fantastic service from Dylan, Zack and all the other superb staff. Very polite and helpful , great location

I visited here today with my mum for lunch we received a really warm welcome from Bill, we had excellent food in a friendly environment

Excellent! Lots to choose from and freshly cooked hot food. Great to meet Bill. Very friendly. A great way to start a busy day.

Called in for lunch today, very good gammon cooked as requested. Excellent service from Bill, made us feel very welcome.

Amazing dinner service, lots of drinks and food to choose from, staff were very friendly. Place is very tidy, A massive thank you to Tia who made me feel welcome and asked if all food was okay any sauces etc. she has said goodbye and...

came in for lunch and was greeted by sammy at the bar, i ordered a haddock and chips and it was wonderful. will defo be back when the heaters working hah

Had a lovely time here last night both Dylan and Zack looked after us really well and were kind, polite and attentive and made sure we had everything we needed they are a real asset to you infact all the staff we encountered were lovely...

We was served by a polite gentleman called Dylan he made sure we was happy and satisfied all of our needs would 100% recommend going

Came with my mate and had nachos and the whole staff was exceptional especially a young lad named Dylan Ruscoe he was very kind and careing

The food was excellent and if there was a fault or inconvenient problem it was told or rectified . The staff was so kind and helpful. Good staff make the meals better . There was no barbecue sauce but they told and asked if any...

Lovely visit yet again to Elmbury lodge. Staff are always friendly and helpful. Special thanks to Helen and Jack for a lovely lunch. Superb value for money.

Very poor experience, lady who seemed to be in charge was very rude and very abrasive. As a family of 9 we had arranged to meet here, off Junction 9, on our travels at 11 am. I did ring earlier in the week to check...

Another lovely Christmas Day lunch here. Great food and friendly service from all the staff, especially Jack who was efficient and professional, polite and attentive, making us feel very welcome.

If you like to wait over an hour for your festive meal to come and then the meal is cold and icy Brussel sprouts then it’s for you. Terrible meal, long wait.

Amazing food amazing staff 😋 just a brilliant place for a good night out. Food amazing Louis in kitchen

When we visited (not the first time) maddy couldnt do enough for us. My son tried a new meal, which he didnt like, so i have to give up my mixed grill. He ordered the tikka which i dont like in general. But coz everyone...

Pre booked and pre-ordered our meals. No-one at desk to show us to our table and some items not available. Service incredibly slow with part of the party having to wait for their meal long after everyone else had finished theirs.

Our party of eleven visited for the Festive Lunch. Food was really good, large portions all well cooked and presented and exceptional value. Special thanks to Helen and Maddy for the warm welcome and great service.

We ordered fish and chips and a Thai curry. After 3/4 hour someone came to tell us there was no rice and would I like chips. No apology. I said not and opted for the vegetarian lasagne. It came reasonably quickly. However on starting it...

Great service from the bar staff, Helen. Always recognises me and pre pours my drinks. The beer is kept well too

Came in with my mum this lunch time and it was wonderful l. had amazing service from sammy as the bar and the food was amazing! defo recommend

Booked a table for 5pm, arrived 10mins before and showed to a table, ordered 2 drinks and food, Scampi, chips & mushy peas + Lasagne that came with mixed salad & garlic bread, when it came nothing like the picture of it NO garlic bread,...

I have stayed in the premier next door and eaten in the Lodge many times before but this stay was well above average. The food was super fresh, of suck good quality but above all the inadequately staffed restaurant worked their socks off! All the...

Not greeted - no-one around to ask! Eventually managed to order drinks & food. Taking ages for food to be served. We asked after about 15 minutes to be told another 10 minutes! Not that many people eating in the restaurant so couldn’t understand why...

Catch up with friends Ordering food at the bar No steaks No fish and chips No rice to go with curry Absolutely ridiculous situation Only arranged to meet there for convenience to us all But never again !!!!

I didn't want to go to Brewers Fayre. I am not drawn to it, but I needed to have meeting and it ticked the boxes. My partner is a Coeliac, and we ordered off the Gluten Free Menu. When the food arrived, the bun was...

I came in for dinner with my family and the food was great, Sammy served us at the bar and helped us decide what desserts to have. We ended up having a sundae and it couldn't have been better.

popped in for lunch with friends, was un decided what to eat and had lovely recommendations from sammy which i thoroughly enjoyed,nice clean place deffo reccomend

Shocking slow service, lack of management or leadership, not busy but run out of clean glasses. Run out of beer too that took 30 minutes to change the barrel.

Me and a few friends went and the my server was amazing her name was sammy and I must say she was one of the best so thank you

I went here for a date with my boyfriend and i must say the service i got sammy was amazing the best i have ever had she helped with questions i had and was very friendly will defo go back again.

Great service, food and affordability. Mandy was our server and was pleasant and very helpful! Would recommend

I visited this pub on 18th November with some family and friends. I whole heartedly feel this review should be based on our appreciation for Zack! The customer service given by Zack was second to none! Tentative, personable, kind, caring, couldn’t do enough for us....

Popped in on the way to the theatre, lovely to chat to Erin behind the bar, she was very friendly and recommended where to park

Visited this evening with family. There were five of us who enjoyed a lovely meal. The cheese and onion pie was delicious!

We booked a table for 4 at 12:00 on 11th November. We each chose the same Christmas menu. I'd received a voucher for 25% discount the day before but was told that this couldn't be redeemed against the Chiristmas Menu, despite there being no mention...

Strange visit this. The main grumble was that the cooked breakfast was at best moderately warm. Premier Inn breakfasts as I call them usually come in 2 forms. They either are self service or they take your order and bring it to your table. This...

Went in for breakfast today, the food was great and Sammy's service was amazing. Absolutely recommend

November, so the weather not great, but still the place looks in need of redecoration. The food was OK; the potato wedges were exceptionally well prepared and plenty of them. It's a couple of minutes from junction nine of the M5.

I went there with the family and it was awful. It wasnt very busy but we waited a good 45min for our food. Dessert time, we ordered 3 chocolate sundaes which were 2/3rds full, one of which i sent back and it was just topped...

Beer in town, staff are excellent. Great atmosphere, and a great local. Free parking. Thanks Helen for such great service yet again

Popped in for breakfast. Was served by a lovely buddly sammy. Absolutely amazing customer service skills. I'm eager to return

Lovely visit yet again to Elmbury lodge. Staff are always friendly and helpful. Good value for money too. Thanks to Helen, Bill and the team

We visited to meet friends for drinks and soft play. The drinks menus were sticky, the floor was dirty and the food did not look inspiring. The soft play was vile - the worst I’ve ever been to. It needs a really good steam clean as you can see the dirt from a distance. The floor inside the room was sticky too. It needs a major refurb.

I was in a few days ago and was greeted by sammy she was super welcoming and friendly! the food was great defo recommended!

We called into the Brewers Fayre Elmbury Lodge, Tewkesbury, Gloucestershire, on two consecutive evenings in early October 2023. We were greeted by Zack at the front desk where he booked us in (no prior booking) He had a brilliant smile and a great attitude from the very start. He showed us to a table and asked if we would be happy to sit there, it was never assumed the first table would be the best. A young lady named Maddy took our order and was as cheerful as Zack. A lovely smile and friendly. During our meal, Zack came back to see if we were OK and the meal was up to standards. This is a 'norm' for customer service but Zack showed he cared and took time to have a little chat too. Brilliant. Maddy was also in close attendence during our meal but didn't interupt and had that smile all the time. When collecting our plates, she did so with professionalism and care. These two young individuals are absolute assets to the company and should be rewarded for their dedication to customer service. We thoroughly enjoyed our time at the Elmbury Lodge Brewers Fayre in Tewkesbury and will definitely go again... if only to hear how well these two are doing.

Upon entering the staff was very welcoming and the breakfast was amazing with a lot of choices available and unlimited coffee and drinks was an added bonus would very much recommend

As guests off premier Inn next door we opted for the two course meal deal with a drink and Breakfast the next morning. Our evening meal was excellent and Zack looked after us well and was cheery and professional.

I have to say that the the food I ate on two consecutive nights at Brewer's Fayre was well cooked, tasty and well presented, my only complaint is ....too much for me to eat. Well done and thank you to Helen and team.

We took our family there before we went to the local mop fair. Even though it was quiet, it took 45 minutes for food to arrive, and it was lukewarm. Children's meals , we chose veg sticks and sweetcorn and peas and sweetcorn for the...

staff were great. BUT the meal was a let down. My partner had the mixed grill. What a joke. All meat was undersized. Steak was the size of a childs hand (baby) gammon had more fat than meat. The tomato was bigger than the chicken...

Staff are so kind and caring, the food was so lovely and they’re so accommodating for the kids! Plus the soft play is perfect for the kids!!

Brilliant Sunday lunch best in town for price and staff who are very friendly and helpful top that with free play area for kids perfect combination . 😊😊😊👍👍👍

Fantastic Sunday lunch excellent for children with a lovely play area inside and out and really good prices and great staff

Good food, good prices and the play area made it easy for the kids. Our waiter was Bill and was very friendly and helpful.

Excellent facilities for working with clients, with a friendly atmosphere. Nice easy buffet breakfast that means a fast and enjoyable experience.

We came in for dinner and had a great experience! We had a table by the play area and my son loved going in and out while waiting for food and afterwards. Meal was very tasty, great portions and came quickkly even though it was...

Stopped off here on a long journey to Weston super mare traveling from Blackpool. Stopped here for some food to be kindly greeted by Helen a fellow northern monkey. we got a great table and the food was amazing all staff was very professional and...

Firstly the Staff are Brilliant with Customer Interaction and Attentative Service . The Evening Meal Good Quality as expected . The problem was Quality of Cooked Breakfast. Informed on Arrival Customer Use Toaster Broken order with Cooked Breakfast. No problem we thought Hot Drinks from...

Always guaranteed good service with a smile. We enjoy sitting in the beer garden with friends after work.

Great place and very friendly staff. Peaceful environment and I would recommend to anybody within the area to try it out.

We are regulars at Tewkesbury brewers. We have had a couple of bad experiences with mainly not having the actual food you want. However today was the best meal we have had for a long time. The ladies were really on top form today. Very...

I came here with my friend and we had a great time here. The bar staff were very helpful and friendly. I will definitely be coming back very soon

We have been today for tea was absolutely lovely great food great kids area... special shout out to bill who was extremely helpful nothing was to much trouble for him and there was 16 of us to serve

Great lunch plenty of it and unlimited veg, drinks, coffee. Service was easy and friendly. Venue was clean and tidy. All went home full. Thanks. +++++

We had a great lunch, food was excellent. 4 of us had the roast which was delicious and could return for more if required. We are from Australia so were very impressed to get Yorky Puds. Kids all enjoyed their meals. Price was good value....

I opened a tab at the bar with my credit card, I could see from my online a/c the correct amount cleared 2 days later. However a different amount was being held on my card, this did not clear until 9 days later! When I...

I eat out often from 5 star restaurants to small burger bars and my experience here was second to none. Largely due to Helen.. so helpful so knowledgeable and so lovely.... all the staff were really good but Helen stood out for me ... thankyou...

Great service lovely food, such great value and the staff are fantastic. Thank you for another lovely evening

Staff extremely friendly and great service the seating area is comfy and clean all though the seating area outside consists of very low wooden tables and very low seat benches. The food is on par with other brewyers fayre but have noticed on the last...

We went for a meal here. We got here just before 6 pm to take advantage of the two meals for a discount offer. The food was nice. I had a chicken starter followed by a triple decker chicken decker sandwich. I had ice cream...

Came with the family tonight and had great food and great customer service friendly staff and great for the kids with soft play area would definitely recommend

Stayed at the Premier Inn and booked in to have breakfast. The choice was very good and the staff very friendly. I would highly recommend and would stay for breakfast again.

Today we came to Brewers fayre in Elmbury for dinner before settling down at the Premier Inn. The food was great and the service was exceptional, our more frequent waiter, zack, always ensured we had everything we needed. He always had good manners and a...