Brewers Fayre Broadland View in Broadland

Mother’s Day 2024. A suburb served by terrific staff. Many thanks to Ami ,, Liz, Grant, Tanya, Sophie and all the rest of staff for a wonderful day.

I've given 3 stars because this is in part a 1 star review and in part a 5 star. We came back to the softplay for dinner with our kids this afternoon really hoping Liz was working (and she was!). We use this Brewers fayre so often in the winter to get out the house on rainy days, eat some dinner and relax a bit while the kids play. It has always run like clockwork, Liz is super friendly, accommodating and understanding that working around kids can be a bit chaotic. The reason we left it so long to return was on our last visit a woman called Lyndsay was working in the soft play and the customer service experience was nothing short of awful. I went to the bottom of the ladder (not up the playframe) to help my nervous 3yo down safely and she shouted at me in front of a very busy room full of diners. She then proceeded to give evil eyes and watch over us as if I was a child myself. I'm well aware of the rules but there's a way to communicate with paying customers. There were a few other similar interactions with other customers and I could see people a bit shocked at her attitude. When I was at the till she spoke to another member of staff really poorly which is so unprofessional. To be honest we left as quickly as possible and I genuinely wouldn't return if I knew she'd be working. We planned to take a look in and leave if she was. I rarely leave reviews, especially negative as I realise service staff can have bad days, but this was unbelievable. Like I say in general this is a brilliant place to bring kids, with great food and a nice atmosphere, but be aware of this staff member when visiting.

We went for my son's birthday party and Liz was in charge with the party. She's a lovely lady and we definitely recommend the place. Diversity on food and a good place for the kids to play.

Took my wife and four grandchildren for breakfast at Broadland View. Great service, nice breakfast and a good value meal. Highly recommended.

The soft play etiquette seems to have changed. In the past, it was very chilled. This time there was a woman who was very involved, telljng kids off, watching us all intently, removing towers the kids had built and even climbing on the equipment. Not sure if they've had a safety incident or something to warrant the change? Also parents are not allowed on the second floor. This is the first soft play I've been to where this is the case and there were a lot of crying children who got stuck with parents that couldn't go to them, including my son who didnt understand why i couldnt go with him. I wasn't the only parent who agreed. Food was very average. Hardly any BBQ sauce on the smothered chicken, salad a bit limp. My sister didn't get a starter for her kids meal. Just not a very pleasant experience .

We took the kids to Broadland view brewers Fayre to play in the play area and let some steam of. The lady liz who was working on the play area/reception was extremely pleasant such a lovely lady very kind to the kiddies and made us feel very welcome!! Would definitely come again. Thanks for a great visit :)

4 Yr old birthday part arranged at the soft play area. Liz was fantastic, helped the day go really smooth. Gave great advice and helped out a lot. It's a good venue where the kids can play and have a party together

Had a brilliant time here….top quality service from Liz!! The kids had a top time in the soft play….very clean and good food!

Came with my little family (2 adults, 2 kids) and 1 set of grandparents. Play area was ideal for our 2 year old. Really friendly service in there too from liz. Food decent as always.

Great for an evening out with kids. Lovely member of staff called Liz manning the soft play area which made the family feel welcome

Lovely food. 11 of us ate and all food came out at the same time. Liz especially was very helpful and welcoming. Will defo come again

Lovely place lovely people ! Stopped off on way to football for a couple drinks and a spot of lunch staff extremely friendly and served with a smile food was good and good value will certainly be returning keep up good work folks!

Disgusting service from manager! threw the receipt at me ,it fell on floor as he walked off . His attitude as soon as you walk in would require further training . Staff all stood around by service door not doing anything while things ran out on service areas . Usually better than this,it’s a busy inexpensive place to eat so it’s going to be busy ……not till much later on in morning though .On the plus there is one girl there with a constantly good attitude and pleasant nature I dont recall her name but she had two tone hair . Coffee machine so constantly in use I have no idea why two of them have not been purchased . Bins by coffee machine filthy .

Great meal and great service as always here. Staff are first class and on some previous visits they have fitted us in at short notice.

We come here regularly to the swift play area with our children. It’s always clean and well presented. Good and drinks are easily accessible. Liz at the front desk is very efficient and manages the area excellently. She’s kind to the children and keeps a watchful eye on safety measures.

Today we had breakfast at Broadland view. Very friendly and helpful staff. All you can eat/drink for £9.99 and kids eat free too. Enjoy a full cooked breakfast, toast, fruit, cereals, pastries the choices are endless. Thanks Sophie for a great breakfast and service.

We ate Carvery and they were really very good. The service was very nice and helpful. Cool atmosphere. We recommend it for sure 😁😁

Great service and lovely food. Will definitely be going again soon. Staff were very helpful and polite especially with our baby.

I was served by the excellent Sophie this morning. She was polite, friendly and very attentive to mine and my colleagues needs. A real credit to her team, she made the visit a real pleasure.

Absolutely amazing service by Sophie And the carvery was very tasty. Will definitely be returning. Great atmosphere and the manager Scott was very attentive and efficient

Sophie always welcomes us as regulars and makes sure we have a lovely breakfast! Decent food for the price and my husband can eat as much as he wants! Thank you Sophie from Boo @ Monsters Inc and family

What an amazing meal, and great value for money! I had the Gammon and my partner had the rump! Both cooked perfectly very happy with amazing service from tannia, Amy, chloe and molly . The lady in the play area lyndsy was very good top

Visited today for the ”2 mains for £11.49” lunch offer. Warm welcome from Lee at the bar and food arrived very rapidly. Chicken tikka curry and fish and chips with mushy peas, both well presented and delicious. Danny the chef obviously in top form and...

I would highly recommend the all you can eat full English breakfast. It was a fairly busy time and the food was not left too long in the dishes with the right amount of food out at all times and quickly topped up so never...

Cant fault the food the only reason i put poor is because of a manager making me feel like an idiot over an mistake HE made taking the order. This is a lovely place to eat and the staff are lovely especially a young gentleman...

Great soft play area for the kids. The food was average but the kids enjoyed it ! Liz in the soft play area was welcoming and made sure we had everything we needed through out our stay .

Really awful food at really high prices. Whole menu needs a revamp and about 25% off! Ordered a salad and the avocado came out off, asked for a second lot of avocado and it came out the same. I can’t believe they actually thought it...

Visited here on 16th January after school expecting to let the kids play and get a little dinner. All I can say is the lady on the play area is not suited to work with children nor adults infact. She is so rude and has...

Thank you Sophie for prompt service at the Bar Till. Use this restaurant quite often. The meals were great and so was the choice. Table service was quick too.

We held our daughter's 5th birthday at the soft play at brewers fayre and the children as well as parents loved it. Liz was at brewers fayre was fantastic - helpful and flexible. Would highly recommend.

Just want to shout out to Sophie for being so accommodating and helpful when me and my children popped in for a quick bite to eat. She is a credit to the team. So kind, so helpful and accommodating. 5 star purely because of the...

Start to finish great top service .food was freshly prepared and came out hot .Grant the head staff look after use and everyone that walked in the restaurant. He is a credit to your company. The safe all work as a team and all happy...

We went to the soft play area with three 2-year-olds and a baby. The children absolutely loved the soft play and the food was great value. What made it even better was all the help and care that Liz in the soft play area gave....

Had dinner eat here regular when staying at hotel , always good to see staff that you get to know especially tannia

If you want a good breakfast this is the place to visit. Great value and good food. Kids eat free too. Good selection of drinks and food. Full English, cereals, fruit and pastries the options are endless all included in the all you can eat/drink...

Staying in hotel and had a beer before dinner . Nice place lively staff Stay her and eat regular always happy to see Tannia

Really is a crock of shizz. Charging high prices for low quality food. You’d get the same food at Hungry Horse for half the price! Hair in my chips, burnt kids meal and paid for extra cheese in my cheese burger, but the waitress tried...

Great food, clean, helpful staff. Carvery was very tasty! Definitely will come back to this restaurant.

We had a birthday party in there on the 26th and what lizz did was amazing she has worked so hard and so well She has taken care of 8 kids, parents and cake She was absolutely brilliant Love her There was an issue with...

Came here on new years day, and the service and food was absolutely amazing. Followed up with a great soft play session. Liz was really friendly and helpful and made our visit really pleasant.

We went for a carvery as was seated by a lady called Tannia who we found most helpful and advised us to order from the festive menu as we wanted starters and desserts with the carvery so would be a better value. All staff were...

Great restaurant and service, we often come here on a Sunday for food and soft play for my daughter. Great selection of food and drinks, excellent value for money and brilliant service. We especially love the soft play here, it is so excellently run by...

Went here for brekfast with a group of friends. Food had a good selection. I especially want to mention Sophie behind the bar. She is very attractive and has lots charisma. We will definitely come back even if its just to see her. Thanks Sophie...

Just home from breakfast from Broadland view exceptional value for money massive choice everything you could want,the service was excellent as was the quality of food the staff makes you feel very welcome especially the duty manager will definitely recommend to friends and family.

Came here as a party of 8 for a festive celebration, considering we were a party of 8, food came out very quick and was enjoyed by all.

Went here for breakfast this morning with my husband and it was great, lovely breakfast all you could eat and great service! Ellemay was very friendly and helpful like nothing was to much for her! Will definitely go back :)

Possibly the worst customer experience I have ever had. Waited at the bar to be ignored by Lee the barman serval times, I ask a young lady for the Gluten free options and she did not have a clue. As if this was not off...

The server, Liz was amazing, trying her best to keep the waiting times down. An hour later and the incorrect burger ( bacon and cheese with no bacon). The manager was very apologetic and was extremely professional. All I can say is that it isn't...

We ate in the play area as we had young children with us. Liz in play is an excellent member of the team. She went above and beyond.

Great for kids, always feel very welcome by Liz when she’s working in the kids area. Food and kids food were great and always great deal on

Soft play with the grand children. Liz was an excellent host and looked after us well. Kids had lots of fun

Visited this popular venue today for the Xmas lunch menu. Very impressed. Friendly and efficient staff, a decent prawn cocktail and a massive turkey main with 6 vegetables, sausage, stuffing and including the best roast potatoes I’ve had at any restaurant irrespective of price point....

7 of us booked a table for dinner. Upon arrival the table wasn't set but as we seated, the manager chucked a pile of cutlery on the table and said 'help yourself'! The starters arrived for the adults whilst the childs was outstanding..when it did...

I was so delighted with my service and the happy greeting I received, we will definitely be back soon

Breakfast with santa and soft play was good food is nice and children had a great time will come again

We came for a festive lunch as a group of 18 on 6th December - it was our team Christmas lunch. We placed a pre-order which was easy to do and everything ran smoothly with the exception of a slight delay on some of the...

Came for soft play and food lovely lady called liz serving us very helpful and pleasant :) food was nice lovely cocktail

Brought my daughter to the soft play. Was wonderfully welcome and nothing was to much trouble for liz - many thanks will be returning

Took the girls tonight for a play date with friends after school, Liz was great. Super friends, efficient and showed an interest in the children.

Liz is always friendly when we visit. Used for birthday party and has a very welcoming atmosphere. Definitely worth visiting

The fact that we can get a good value meal and the children can burn off some steam in softplay is a winner! Liz in the kids restaurant is an absolute star, super kind, friendly and helpful. She always makes us feel welcome, chats with...

Amazing homely and friendly as soon as you walk through the door it's beautifully decorated and laid out very large a huge play area for kids with a lovely lady liz who took the time to talk and put my boys in a good mood!...

A good venue for the family. The kids zone is perfect for the kids! Liz in the soft play is always polite and my kids tell me she’s a nice lady. Food is decent but has been better in the past.

Awful service for dinner and breakfast, we were staying at the attached premier inn we booked for dinner and breakfast. Myself and my hubby are vegan and the choices were very limited so we had a burger.We asked two members of staff for an update...

We had a lovely afternoon in the activity centre. The children really enjoyed it. The food was great and Liz the staff member was attentive and helpful. She made us feel relaxed and attended to all our needs. We will definitely be returning.

Relaxed atmosphere. Good service. Lovely food and drink. Thank You Abcdefghijklmnopqrstuvwxyzabcdefgh

Need better service within the play area. Waited 20 mins just for a member of staff to check us in... Then when we finally were noticed after me calling the manager ... Our food took 40 minutes even though the restaurant was empty.

Have been bringing nieces and nephews here for years and now my twins from age 2. They love the softplay that is always clean and nice and quiet on a weekday afternoon. Liz on reception is always friendly and attentive making sure all have the...

Slow queue to give our order, slow to bring food (had to ask waiter to see where the food was), steak was over cook to burnt level, and Christmas menu roast Turkey was soggy! Soggy roast potatoes, soggy Yorkshire pudding and disgusting veg reheated. Coleslaw...

The festive menu is back and I'm so glad I can eat my dinner with my family without worrying about being coeliac. My festive turkey along with my mums was plated in the kitchen to help avoid cross contamination. My children however go to the...

An easy place to stop for an hour during another rainy day. 2 kids with lots of energy so good for them to come and run around before bed. Liz always makes us feel welcome and is always on hand to serve us food and...

Nothing wrong with the staff, just not enough of them. Queuing up to get served was a dreary, drawn out experience because there were not enough people behind the bar. Food orders were slow to arrive, although nice enough when they came. I don't think...

Many many thanks to liz for all her help during our family birthday celebrations.food was lovely service great and the atmosphere was perfect.

The person who made this visit was Liz, she is why we go back to this pub and soft play, it’s a nice oasis from the rest of the pub. She’s very friendly, engaged and helpful, keen to make sure people have a nice time....

We visited Brewers Fayre, Broadland today and were served by the wonderful Liz. She was super friendly and helpful in the soft play area, wonderful with all of us and very personable. Liz is the kind of person who makes you leave feeling like you’ve...

Took kids to soft play there was a party on at same time but the lady in charge- Liz I think her name was kept everything running smoothly.

The manager Scott is very efficient but my visit was made by the service we received on our evening visit by Amy who is the most helpful obliging person I think I ever met the bar was tended by Colin who is a wonderful friendly barman our breakfast we were served by Sophie another long standing and lovely member of the team ,staff like this is an asset to have and why people return it’s also a nice clean welcoming restaurant with good reasonably priced food

We were given a friendly welcome upon arrival. A great selection of breakfast fare in a relaxing and comfortable environment. Will be back.

Great find, staff so friendly, online and tania very accommodating and nothing too much trouble, been coming for quite a number of years and will be back

We came here as it had a soft play for my 3 Yr old and 19 month old, prior to then having tea. We went to the soft play and were greeted by Liz. She was fabulous and so helpful, really going beyond her duty in helping us have a plane sailing experience, not easy with two feral children. Liz booked our table for us, came and got us when the food was ready and looked after us once we had sat down for the meal. I asked for Liz's name specifically to write this review. She is a credit to your team and deserves any plaudits. We will be coming back as a direct result of her service.

We have been visiting for several years and on each occasion have been greeted by the exceptionally warm welcome from Colin. His customer service is 2nd to none. In addition, we have had the bonus this year of getting the same level of service from Tanya. Both employees are an asset to the business. Great food and reasonable prices. Thank you, Bill and Phil

Held my daughters 6th birthday party here. I can not thank Liz enough for how chilled she made the experience. Everything was taken care of from invites to food and drink and organisation. I literally had to bring a cake. Food was plentiful and perfect...

Lovely restaurant, we use it al lot with the family as they have a lovely soft play the boys enjoy. We can sit down and watch them play in a safe environment. We always get food while we are here and it’s great value for...

Friendly, warm and welcoming service by Liz who made our visit very enjoyable. Thanks so much we will definetly visit again soon 😀

Recommended breakfast with fab service and friendly staff. The breakfast buffet is great value for money something for everyone. Kids eat free too.

There were 14 of us that rocked up for lunch and we were looked after really well. I am not a lover of choosing what you want and then going up to the bar to order but it did make it easier to pay,. Liz...

My family and I visited Brewers Fayre and went into the soft play area with our twin boys who are 2 years old. Liz on reception was very kind, friendly and attentive. Lovely to speak to and very helpful. Will definitely be visiting again.

The restaurant was empty with about 6 customers to 2 members of staff. Tool over 40 mins to bring our food others that come in before got their meals before us. One manager running about like a headless chicken. Food was bland . Noone come...

Great pub with friendly atmosphere and very attentive and happy staff. Came here for drinks at 9pm and was greeted with a very warm welcome by the staff. Was very surprised that they serve food up to 10pm every night, where many other pubs close...

My son has trouble with textures, he's expected to be on the spectrum in his assessment. He eats very little and today Jazz in the kitchen went above and beyond after learning about my sons difficulty with food. She removed the seeds from the cucumber...

Celebrate my granddaughters 3rd birthday her with her great grandparents. Soft play excellent value for money. Lovely food made better with a money off voucher. A big thank you to Liz who was excellent and attentive to all our needs through out meal and play....

Came for family dinner and soft play, liz who was working in softplay is an absolute credit to this place, fantastic with the kids and us adults too. 10/10

We had an amazing evening in the soft play all thanks to Liz, Liz went above and beyond to make sure the kids were happy and content! Would recommend to anyone

The food was lovely, service was even better. Liz who served us was super helpful and kind we used he play area and all of us enjoyed.

Liz was so lovely and helpful when moving tables and could not of been nicer. Great experience, thanks Liz

Quick service, ordered the Shared platter and Some drinks. Good value for the money The next visit I Will surely return

Came here for lunch for the first time with my 2 children 5 and 6. Liz who was in the play area on the desk was so nice, very helpful and looked out for the kids amazingly. She is friendly and accommodating. Sophie behind the...

Came here instead of the Hungry Horse. Our chips were hot. But our burgers too well done and lukewarm. And still came home hungry. For what we paid we could have had a few more chips. Never again.

Have enjoyed the ball area passes for the summer holidays and what a fantastic idea and such value for money. Came with friends for lots of days out, for lunch as well as play. A lovely day out for both my boys who are autistic,...

Took advantage of the summer passes for My children which r great value for money. Came with family and friends and even ate here a few times aswell. Food was fantastic and staff were very polite and helpful especially liz who was on duty every...