Brewers Fayre in Boston

Once upon a time there was a chain of restaurants that served reasonably priced food. It just about manages to still do that but clearly is struggling as it almost always has 40% off offers or two meals for under £12 or ‘kids eat free’ etc. meaning people only want to eat if there is an offer on. Toilets rarely seem to work - how can that even be allowed in a restaurant? They seem to exist by being linked to Premier Inns albeit that with their breakfast, dinner and a drink offer they are still quite expensive and unhealthy (chips, fried, etc) so I avoid Brewers if I have to stay at a Premier Inn chain which is also getting rather outdated and expensive. So whilst the staff were friendly (and a thousand times more friendly than those at my local (Bedford) branch), the fact you have to queue up to order rather than via an App makes Brewers Fayre a rather time-consuming and frustrating experience. The gents toilet was out of action (seems a common issue with BF) and the food rather average. There are much better local independent pubs in the area. Given my experience of my local one and the useless customer service department in Head Office, the Bolton branch didn’t do much to change my opinion of Whitbread outlets which is continuing its downward trend. Grotty building, grotty car park didn’t help either.

As i live locally, i have visited Burton house several times over the years, but after my most recent visit, i feel the need to express how crap the place has become. From the poor general service, filthy carpets, cold poor quality food, long waits, almost non existent bar service, to the screaming kids running about, we couldn't wait to get out of the place. We didn't expect fine dining but this hit a new low. It wasn't even that busy, with only half the tables occupied but still had to wait 40 minutes for the disappointing main to arrive. Cold stale chips, cold peas, gristly gammon, hard fried egg & tinned pineapple ring (this was ok - even they couldn't ruin that). Another 35 minute wait for the desert, i had to ask, & was told they thought we had already had it. Very attentive. Whilst waiting for the desert, i thought id get another drink from the bar. What a joke. I stood there 2nd in line but was ignored by the (trainee) bar maid who served others behind me first & seemed to have to ask another member of staff how to prepare every drink. I gave up & returned to my table, (which i forgot to mention we asked to swap earlier because of a family next to us who's kids were shouting, running about & an un-interested 'parent' who was continually coughing), expecting my pudding to have arrived. No chance, i still had to wait. I suppose we couldn't really expect much better, with the place being 'run' by staff with an average age of 10. Overall; DIABOLICAL, will not be returning & would not recommend to someone i don't even like.

The customer service received from the manager was excellent. We had our starters within 10 minutes of arriving. However our mains took an hour, due to kitchen not being informed we had finished our starters. This was not a problem but would like to say that the manager had amazing customer service and we had our meals within 10 minutes

Well cooked carvery. Friendly service. Superb veg and Yorkshire puddings. Was very full (Sunday). You need to book, otherwise you'll wait an hour to be seated for Sunday lunch.

Fantastic food brilliant experience loved every minute makes it very child friendly happy to accommodate to every need, we asked if any colouring available for child they accommodated straight away and when ordering food asked about allergies! Fantastic service from Laura

Ruby wedding anniversary spoilt by cold unappetising food. As my meal had to be replaced my husband ate his alone and me like wise when it was replaced

Another lovely meal at the burton but this review is to give a special mention to Tracey who went above and beyond to make us feel welcome and made sure we had everything we needed. She had a constant smile on her face and was lovely and chatty with everyone in the restaurant and it didnt go unnoticed. A total asset to the team.

Ordered House Salad with Cheese and Rosa Sauce, when it was served there was no cheese or sauce , restaurant was quiet at the time, very disappointed

Dinner about average but prices are not cheap. On meerkat brewer fayre offer 25% but they do not accept this. So this should taken down on their app as misleading.

We went today about 16.00 had hunters chicken very small piece of chicken next to no sauce cold chips garlic bread uncooked beer very expensive will not be going back any time soon 👎👎

My brother lives in Boston an absolutely loves this place, I spent this Xmas down there an Xmas Eve morning went for breakfast at 8am it was a little early for me to be honest an I was surprised to see how many people were there already, plenty of choice for whatever kind of breakfast you wanted staff were friendly an very helpful, I'm not one for going out for Xmas Dinner however we returned the next day at 12pm we were greeted again by friendly staff, greeted with Bucks Fizz or Prosecco and seated at our table within minutes, service throughout was excellent and for £50 I thought it was excellent value, I never expect the best at Xmas in any restaurant but I really enjoyed the day an would recommend going there whenever I visit Boston from Manchester, lovely lovely staff & chef an Great value tasty food could have done with a bit of Xmas Music other than that 5 stars from me

Well where do we start. Pre booked a boxing day meal for 1 pm. After forty five minutes and a visit to staff we received our starters . Then told to order our main course but already pre booked second catastrophe. That's in between trying to get the table cleared obviously not enough staff and chaos organisation. Sweets did come eventually. Two and a half hours later we were pleased to leave .

CHRISTMAS DAY Awful all round! We waited for 40 minutes in a queue to be seated. The starters were appalling, we’ve had better pate in Lidl. A blob of sweet onion chutney and a soggy slice of toast. We asked for some butter and got told NO. Carvery was stodgy and stingy. Mean with the meat and the beef was overcooked. ONE pig with no blanket! Watery gravy. One sundae, trifle flavour was ok. No wafer or sprinkles. The other, blackforrest, was tastless with no evidence of black cherries. Waited over 30 mins for pudding. Shocking price of OVER £50 each plus drinks. Very poor value. Not at all Christmassy - hardly any decorations. We go here quite a lot and will be taking our complaint further. The Staff try, but this was overbooked today, ruined our Christmas Day.

Went in for a family meal, staff very friendly and attentive to use, loved the festive decorations and music definitely be going back we had a wonderful time there

Food ok but very disappointed at no Christmas decorations apart from small tree at entrance. Surely a few pieces draped over the pictures is not a lot to ask. So no Christmas atmosphere at all, very poor show, very miserable the week before Christmas..

The Pub definitely relies on the Premier Inn next door for trade as I we cant imagine anyone actually wanting to go here freely. Never seen such shambolic staff! Arrived in the afternoon and wanted to sit near TV to watch the Rugby. The only table free was filthy with plates with half eaten food on and mugs and glasses on it. We ordered drinks at the bar and asked the barman if he could get the table cleared 'yes no problem'. 10 minutes later still not cleared. I asked again and was told 'were busy we'll get to it'. He told a member of staff again to clear it. 20 minutes later still not cleared....so I did it myself as we wanted to order meals! Half an hour and the barman turned up to clean our table....I explained the I'd had to do it myself....he just grunted and went. The next table overheard we were ordering food and said theirs took over an hour to come and it was cold....so reluctantly we ordered. And yes...long delivery and cold and pretty poor quality tbf. Our evening meal wasn't much better. One of our reviewers complained as his was cold, but the staff just didnt seem at all interested. Next morning we hoped breakfast wouldn't be as bad as it was a straight forward 'buffet'. We were in the toast queue when a woman member of staff pushed by us to refill the 'bread baskets' by hand...this concerned us as we'd just seen her in a cupboard putting sugar, butter, knapkins etc out and wiping the sides down with a mucky cloth at the breakfast bar/coffee bar.....without washing her hands inbetween time! Then she's handling bread that's going in peoples mouths, Disgusting! Breakfast was the best meal we had, even though a lot of stuff had gone and we had to wait in the queue waiting for the buffet to be refilled. Then to top it off the coffee machine broke and poured steam out everywhere. Overall pretty dire....Not a place we'd recommend. Wheelchair access is a bit tricky, and if your on a mobility scooter youve no chance. 4/10...and only because the beer was cheap 🚩Location 10/10 🚻Staff Performance 1/10 🌐Wifi 3/10 (kept dropping out) 🚮Cleanliness 6/10 ♿️Disabled Access 5/10 ⚠️Negatives- Staff useless and unhygienic. Disabled Access tricky to negotiate. No Wifi connects to Premier Inn and dropped out regularly.

We had a really lovely Christmas lunch with a large group of friends (around 20 of us). The restaurant was very busy with other customers too. Tables were all decorated with seasonal ware, including crackers. Our food was delivered with care, ours was delicious and hot. Staff were very pleasant, helpful and made sure you had everything you needed to make your stay enjoyable. Our waitress Leanne was excellent, and went the extra mile for us, even though our party was quite a large one, she managed it with ease, good organisation, and professionalism. We will definately be returning, thankyou.

Staff great, Manager runs around like headless chicken, food good but was luke warm which totally ruined it for us. . Very short staffed by the look of it. No radiators switched on so the place was really cold at 4pm and people were keeping their coats on including us!! (totally unacceptable and a bit of a pee take). The wife switched two radiators on around the restaurant, which then started to heat up nicely. Are you trying to save money by keeping the radiators off Brewers Fayre? Never asked for feedback about the meal by any member of staff. Its no surprise, Brewers Fayre are giving away heavily discounted meal vouchers. Is this to keep the place a float? We are new to the area and I have to say this is our first and LAST visit. We wont be back.

we called in to have lunch before paying a visit to the hospital. we were quite surprised by how busy the place was but found a table and took a look at the menu. after checking it out we decided on the festive menu and chose a 2 course meal for £14.99. we both chose the turkey and all the trimmings and we waited for about 25 mins and weren't expecting anything special but boy were we shocked.......the meal that was put before us was huge and the quality was superb, the turkey was succulent and the veggies (roast pots, roast carrots, roast parsnips, swede & carrot, peas and brussel sprouts) were excellent, there was also pigs in blankets, gravy, stuffing and cranberry sauce. this was definitely a full lunch and we were glad we hadn't really had much for breakfast. we had also chosen to have deserts with myself having the after eight mint sundae and my husband having the sherry trifle sundae, again we expecting small pre-maid ice-creams but the large sundaes we received were individually made and excellent. the atmosphere at the restaurant was excellent and the service was very impressive and we will definitely be making another visit in the near future.

Lovely meal again lovely friendly staff were busy but not bothered us all good quite a lot in but as Saturday we prebooked

Jordan was excellent great service, very quick and efficient. Jordan was a massive help whatever I asked for he went out of his way to help. The food was amazing steak was well cooked.

For the first time ever rather disappointed today. We booked a table for 4pm. First of all when we placed the order the staff member misheard and only ordered one instead of two, so had to wait for another portion to be cooked. We decided on the carvery, but the choice was very limited. They had run out of two of the three choices of meat, and the only vegetables left were mainly potato. I have to state this was nobody's fault, they had been exceptionally busy today, much busier than anticioated and the staff were all so very apologetic. For the staff and their understanding and support I would give 5 stars. Especially for Stacey the General Manager who we feel had been more than fair. Well done Stacey and Staff on dealing with a difficult day.

We had friends come down and thought we'd go for a nice meal, however although the food was cooked properly by the time we received it it was cold, this is totally unacceptable when dining out. All the staff could offer was that they had been busy we feel very let down and won't be returning for food again.

We stopped en-route to the coast at about 3 o’clock in the afternoon to break the journey. Food ordered from the 2 for £11-49 menu arrived promptly served by a very polite waiter. The meals were hot and tasty and well worth the money. As the driver I opted for a cappuccino to drink, duly dispensed by machine, however I found this to be quite weak. Thinking about it I suppose I should’ve added a shot of espresso. If we happened to be passing again and wanted to eat we would def stop again

What a fabulous pub! The staff were absolutely great. Really helpful , pleasant and engaging. The food was also brilliant. Good size portions fresh from the kitchen and piping hot. The menu is varied and good quality and the drink offering is also broad. But what stands out is the attitude of the staff. It’s really refreshing to visit a pub where all the staff are so helpful and clearly want to do a good job. I would recommend this place to you if you’re ever in the Boston area. It’s well worth a visit.

Staff are very friendly, can't do enough for you. Went for lunch with friends 2 for £10 on cocktails too, bonus. Excellent value for 2 meals at 11.49. Would definitely recommend, all round cheap and cheerful.

Friendly staff. But food was absolutely horrible the manager seemed to have the hump when I pointed out the chips wasn’t fresh and tasted more like rubber for the price I’d expect fresh chips the burger was ok not the best my person opinion is that the food here is not worth the price they are charging

Always make me feel welcome Even though there are less staff now they still make time for me and my parents My mum and dad live to call in when dad has his appointment at the hospital

Excellent food and service, friendly helpful staff, found us a table even though restaurant was very busy,

Lovely service, greeted with a smile throughout the food came out in good time! the meal was very nice and at great value. I would recommend the cocktails and the mocktails they were delicious. Great night will be returning very soon!

Visited the Burton in September for tea it had a great atmosphere and friendly staff, would highly recommend

Very welcoming staff and all seem to working hard to provide a quick service. Would definitely recommend the smothered platter you get a lot for your money. We will be back and telling family to go

Always have a good meal. The staff are welcoming even though they are often rushed off their feet. Plenty of options including vegan

Booked in advance a table for 2 for 5.30 pm.Ordered starters & a main course,got our drinks fairly quickly,a good sign.Starters we waited an hour for,in fact they brought the main Course before the starters. Mains were sent back,starters were another 15 minutes.My starter was burnt, husbands tasteless.When the main Course eventually came we were just so tired we couldn't face it.As a consolation we were offered a free sweet to take to our room.We declined.I am diabetic & was ill that night through having to wait so long to be served.The staff especially Amy did all she could to help but the problem lays solely with the chef & kitchen staff.They said the starter had been forgotten,do I believe them no I don't.I should be given a refund for the way we were treated.I will be writing to head office to make my feelings known & ask for a refund.

Told 30 minutes waiting waited over one hour .ruined how afternoon shall not go again food was crap staff polite but crap chefs time it was squared up and have a change. .

The food was great, when it finally came waiting for over an hour for food 2 nights in a row and its not even busy , next time I think skip the food thre and order it quicker

Booked a table for 7.30 for myself and my partner for dinner arrived on time and faced a queue for the bar to order food and drinks. We were then told food would be a good 40 minute wait, ok we thought we will wait...

Food poor .seven in our group which were served in stages.floor full of food and rubbish. No toilet paper in ladys toilet informed staff waited over twenty minutes still none.used this restaurant for five years and the last three visits have all been poor .cold...

I would like to say first that the staff were lovely, friendly and helpful and worked hard to serve everyone. We have been going to Burton House, on and off, for about 4 years now and have always had a good meal even if the...

Second time we've been here but this time it will give us a lifetime lesson,Although booking online they had no record of this on arrival, unlucky for us they found a table,on ordering our meals at the bar they took forever to come,we were all...

Had a good night the food and service excellent and Amy our waitress was great with the kids 😀 👍

Lovely restaurant with fab food, service was amazing by all especially Lily who we loved chatting to at the bar. Will definitely be back!

I went to The Burton House with my family for Sunday dinner. We were greeted by a lovely gentleman called Jordan who showed us to our table and told us what we had to do to order. He also advised us that if we needed...

Good for a meal at any time of the day. There is a good variety of food. We have been a few times and the food is always excellent and presented in a pleasant manner. The staff are attentive especially Tracey who checked to see...

Lovely, friendly family restaurant. We had seen kids eat free breakfast advertised so wanted to give it a go. We was very impressed with the breakfast and will be back. Special mention to Lucy for all your help.

We nipped in on the way home from our family day out, once again wasn't disappointed. Bar service was great, friendly faces are always to be had behind the bar. We had dinner for a family of 4, all came out together,hot and the taste...

Very welcoming staff, we was greeted by kieran who was very polite and made first impressions great. Also plenty of options for the whole family

Arrived for a quick lunch before taking children to some nearby activities - after waiting over 40 minutes after paying, I asked someone if they could chase our order as the children were getting very hungry, and we were in danger of missing our booking....

Really seedy furnishings and the filthiest of radiators that I was unlucky enough to sit next to. The chairs were stained and shiny with grease and wear. Where are the senior manager’s of the parent company? Don’t they ever visit to inspect? I guess not,...

Stayed at the premier inn across from the restaurant chose to eat here for something a little different...meal was over an hour wait, meals were missing items, steaks were supposed to be medium and medium well..the medium was almost raw and the medium well was...

Not worth the wait or paying for, absolutely horrendous food! Father's day so you expect the place to be busy so why not staff for the occasion, after being told 45 minute wait which turned into 1 hrs 30. Starter was ok but then we...

We booked a table for three for Sunday lunch really easily. We were greeted at the door by Ade, a lovely, friendly professional man who showed us to our seat, and explained our options and what to do. We ordered a carvery and it was...

The staff were fantastic especially Jordan who helped us when ordering food etc the food was brilliant and I had a fantastic time

This place is clearly understaffed, and untrained staff poor organisation the queues for the bar were over 10mins long 2 people on the bar occasionally wait for food was 70mins once we complained it came 10 mins later, will never come here again

I usually enjoy my meal at whichever brewers fayre I go to however I've Just been in Burton house Brewers fayre Boston for my dad's 73rd birthday with my family 4 adults 2 children under 12 including my aunty and diabetic uncle from Kent. I...

Had the adults chicken dinner and really wouldn't waste your money it came as a childs portion, went home starving. The puddings with custard were cold. Worst £70 ever spent

Popped in here by chance for breakfast as we were passing near by. The welcome we got and customer service from the staff today was amazing very friendly and helpful. Food was spot on (thank you chef) and such good value for money. Well worth...

The staff that they did have on shift were doing an amazing job, helpful and polite and working really hard but there are nowhere near enough staff on for a weekend and its not fair to the customers or the staff members who are overworked....

Excellent breakfast. This is a buffet style breakfast but you can order from the kitchen for scrambled eggs or vegan options. Service from Keiran was excellent and despite it being busy everything was replenished quickly when things ran low. Kids eat free so for a...

We come here quite frequently and the food and service are usually good. However, Sunday's are becoming busier. This results in queues, which is very off putting. The other point is that the carvery has a distinct lack of veg on it lately. Since when...

Terrible Mother’s Day meal roast carvery meat was ok vegetables luke warm. Mother in laws chips stone cold and a 1hr 10 min wait for 3 ice cream desserts. Felt very sorry for the manager she was very understanding and gave us a full refund...

Starters were ok, there was 11 of us and nobody finished their meal, salmon was uncooked , chips were overcooked, peppercorn sauce was split, even hungry teenagers could not finish the food. It was a Mother’s Day family meal spoilt by badly cooked food. We...

Went for a nice Sunday lunch ( Carvery), was lovely but very busy at 12 . Would definitely go back there as a nice atmosphere 😀. Staff lovely and friendly given how busy they were .

Very busy but service with a smile. We had booked a table which was ready for our use. Warned about a 35 minute wait for food but came after about 20 _ 25 minutes and the food was lovely.

Not the first time here - have popped in for Sunday Carvery quite a few times. Today was different - for two main reasons. 1. Getting seated entails waiting to be seated. Ok, but when staff see you and then ignore you then things are...

The food was excellent, great choice of my husbands! We were seated by a happy little lady called Lily, she really made us feel welcomed and she really knew what she was doing, she informed us about where to go and place our order and...

Fantastic meal out. We all had some of the grill options which were smothered platters and steaks all of the steaks were cooked perfectly and was paired nicely with the smothered on top. Cocktails were absolutely amazing and very cheap £5 on the happy hour...

We went to the Burton on Saturday night. when we got there 15 people in the queue waiting to order with only one member of staff taking orders at the bar. the sign on the bar said that there was a 45 min wait for...

Firstly well done to this restaurant and staff. Being an allergy sufferer and finding it difficult to feel catered for when I eat out, they went out of their way to even go into the freezer to take photographs of the list of ingredients on...

Waited way over the 45min wait we were told about table booked for 6.45 actually got food at 8.35 having ordered within minutes of being seated When the food came it was cold chicken was cold but cooked partners burger was cold dont get me...

Had meals today with my partner, I had the beef and ale pie and she had a club sandwich. Don't get me wrong the pie would have been very nice if it was hot enough but it was luke warm at best, it made me...

Shout out to the Staff here for a nice Boxing Day meal. We were greeted by Laura, who was cheerful and welcoming. All our starters were good, Yorkshire pudding with shredded beef, Prawn cocktail and Pate. We followed with carveries, the meat was decent and...

Upon entry there was not a queue yet was left waiting too long before finally being served (without a smile from the staff member), upon going to order was 6th in line, a friendly young lady did apologise , I was then informed their was...

Xmas day lunch. Superb. Tracey our waitress was very helpful and given how busy they were I couldn't believe how much she got done. All the staff here are very friendly and this is a great place for a wholesome meal. We will return.

We were served on the evening by Reegan and he was very welcoming. He was incredibly helpful when trying to decide what cocktails to get and we must say his opinion is a good one! The food was great, especially the sundaes from the festive...

We thought we would give it a chance as it was near Christmas but the wait times were ridiculous. Waited well over an hour, even though it said a 40 minute wait but for what?? We get it is busy this time of year but...

I’ve been at the hotel over the road for quite a while now and this pub seems to have a terrible staffing problem. The food is not great but average - just ok. It seems like all the staff avoid the bar like the plague...

I can honestly say that was the worst food ive ever had we all had the carvery the roast potatoes were smashed up i asked the man behind the counter if they had more he said yes but when they came out they were smashed...

Ordered food at a Cost of £70.38 to include a bottle of wine,two of the the three meals arrived luke warm,steaks requested medium and all came rare and disgusting,third meal was a smothered platter this also arrived almost cold the smothered cheese was like a...

I’ve recently visited the Burton House for a family meal and we had such a lovely experience. One family member struggles to walk and so isn’t always keen on eating out, however, she was made to feel so welcome, despite our additional requests to seat...

Yesterday myself and a friend organised a party of 30 people , we prebooked the majority of the meals. We were met by manager Addy and nothing was too much trouble for the whole team that looked after us, every meal that was served was...

Came for a birthday meal with my wife. Leanne took our food order and then minutes later came to our table with a birthday card and gift, what a lovely gesture. This made our visit. Something so small but a lasting memory. Thanks again.

Myself and a couple of friends popped in to the burton house for a quick drink the other night, and had such a lovely time, the pub was nice and cosy and the staff were lovely and helpful especially Laura who went out of her...

Me and my family had a meal at this restaurant and we had the honour of meeting our waitress Laura Mitchelle she was so helpful and polite we will be coming again just to see here. Xx

Lovely meal, and lovely staff. Thankyou to Laura for looking after us and making sure we were all happy.

Came in with my mother for a quick lunch and was impressed with the service Leanne was extremely helpful as my mum has allergies and was very knowledgeable and accommodating well done Leanne

always go to the burton house went there last week and was pleased with the service from Laura as was polite friendly nothing is to much trouble she always go above and beyond. food was all great as always great work to all the team

Had a lovely family lunch last week. Served by Laura whi was very polite and proffessional . Nothing was too much trouble. We will definitely be returning. Thankyou

We Visit Burton House weekly and are always greeted by all the staff with such a warm welcome. Food is always served hot and as quickly as they can. Special mention to Leanne who always makes a special visit to our table to chat all...

Once again service and staff didn’t disappoint. They are all so friendly and welcoming. I was greeted at the bar by leanne while I was waiting for my friends to join and she was lovely to chat to while I waited. Please let leanne and...

Came into the bar area and was greeted by a lovely Yong lady called Laura, we just popped in off the off chance that we could get a table? It was freezing cold outside, pouring down with rain and had been stood for 2 hrs...

Couple of years ago food was good as you can see from a review i did then. Ordered the festive roast well the carrots were not cooked could not even cut them to eat brussels were frozen as was every thing on the plate all...

We went as a party of 18 to celebrate a birthday in the family. No pre-ordering required when booked. Arrived around 6:20pm, all ordered of the festive menu by 6:40pm and at 8pm food hadn’t started to arrive. When questioned how much longer it would...

Busy place with a great lot of guys working. Need more team but they did very well and gave a great experience.

We arrived at 5.30pm and stood in a queue for food until 6.22pm. We were serve dour food at 7. 10 pm. The food was good to be fair except after deciding and paying for my food ai was told they had run out and...

Would not recommended went with my other half for dinner got there just gone 6 got told an hour waight on food 2hrs later adventualy got pur food and when it arrived my medium rare stake came put well done so sent it back and...

Still waiting for food it's only been 50 minutes I know it's a busy Saturday night but really .....how long long is a reasonable time to wait for food

Such a lovely environment in there. The staff are so friendly and always come and talk when they have free time. The lady on bar Jade was very professional and lovely. Leanne and Laura were so thoughtful and kept coming around us all, all of...

Booked and confirmed by phone for Sunday Roast six adults at 6.00pm. Arrived on time to be told that there was no Sunday Roast and that it usually ends by 4.00pm....so why is this not advertised or stated when booking ? Accepted option of the...

I didn’t mind waiting 65 minutes but getting my main course before my starter and half my course missing. The chicken that was missing off my mains arrived and was not cooked and had to be sent back then waiting another 15 minutes to have...