Brasserie and Bar at Malmaison - Newcastle in Newcastle upon Tyne

Stayed a few times. Great location great breakfast and friendly staff

This was an incredible stay, the staff were so friendly and helpful. We even had a free room upgrade for our anniversary! The only downside was the bedding, it wasn’t the most comfortable which was a shame when everything else was so great!

I recently went here for afternoon tea, what a disappointment the furniture was tired and needed a refurb so first impressions not good the view was lovely from our table can’t fault that, 35 minutes after ordering we got our tea and coffee, coffee was lovely the tea was in a bigger pot but unfortunately was stewed. Now we go for afternoon tea to a lot different places and never had one like this No sandwiches a piece of chicken and a piece of I think beef glazed which tasted fine and a small hamburger all fine but afternoon tea????? The desert we had one toffee flavoured scone (tiny) then there was a small glass full of squirt cream with old/dried/stale cake sprinkled on the top, a carrot cake which was lovely and an ice lolly and you another small not sure what it was, Basically very different from the usual afternoon tea more like a brunch all served with dishwasher marked china Not the best impression

This hotel is in a good location with good views from the front of the hotel overlooking the river, there are plenty of bars and places to eat nearby plus it's only a few minutes walk into the town centre, the only negatives I would say is the inside of the hotel is very dark even the room we had was also dark, a lot of walls and surfaces are painted black in the reception area you would think it was being powered by the emergency lights it's so dark. The room we stayed in was also looking a little tired and could do with some TLC, so not sure if I would stay there again.

Had a fantastic stay Bruno went above and beyond for us thanks so much

It was a lovely place ,made welcome as soon as you walked through the door, nothing was a problem.(Not that we had any).

I would not recommend to stay in this hotel as the service staff was incompetent and some time rude

Another wonderful stay at this great hotel and a big thank you to Amy and Aaron in the restaurant and Claire and Dave on reception very professional staff will be definitely be back again soon Kind regards Billy and Paula

Myself and 4 friends visited the Spa on 7th December. Our treatments were amazing and the staff were lovely. Katie & Yolanda were our therapists, they were both lovely. After our spa we ate in the restaurant, the food was beautiful and the staff were fab, they were very polite and friendly. They took time to chat with us. They were called Teesie & Aimee. We then spent the evening in the bar and were looked after by Lorna who was very friendly. I would highly recommend this hotel and we can’t wait to return.

Location perfect for a business trip. Front desk ladies were fantastic. Rooms are a little dated & the room service menu could be better but overall not a bad stay.

Don’t know if my face didn’t fit the expected clientele but the table service was poor and non existent and after watching later arrivals being served first the only option was to leave.

The views across the Millennium bridge as the sun moved across the riverfront was just lovely. The food (from the Express menu) was nicely presented and every choice was delicious. The whole occasion was made more memorable and special by the kind and quick staff. A particular mention to the glorious Tessie, whose fun and thoughtful service sets a high bar!

Great cocktails. Superb salted caramel espresso martini . Excellent service from Lorna, Nicole, Matt and Chloe. Best attentive, had a great time

Had a really good visit with family and friends for Sunday lunch for a special occasion. Tessie and Sophie looked after us all brilliantly. The food was lovely and everyone enjoyed it. The only downside was that we couldn’t all sit together but we managed and we moved onto a reserved area in the bar for tea/coffee/drinks afterwards.

El té de la tarde fue el mejor que hemos tenido! La comida era única, llena y se sirvió tan rápido. También disfrutamos de algunos prosecco - gran relación calidad-precio dada la calidad de la comida. Lo que realmente hizo que la experiencia valiera la pena fue nuestro servidor, Tessie. Ella era amable, agradable y atento durante todo (incluso cuando comenzó a estar ocupado). Realmente sentimos que se tomó el tiempo para hacernos sentir cómodos, asegurar que estábamos disfrutando de nuestro tiempo y hacer de toda la experiencia lo que fue! También nos presentaron a la mesa por Stan que era acogedor y muy profesional - dado que llegamos muy temprano para nuestra reserva no había problemas. Lo recomendaría a cualquiera y The Malmaison debería estar orgulloso del equipo que trabaja en el Bar & Grill por hacer el ambiente tan acogedor. ¡Gracias!

Amazing steak night on Thursday. The steak was cooked to perfection. Excellent value for money. Whether you are on holiday or travelling for business I would definitely recommend

Visited for Sunday lunch and was not disappointed. The food was delicious and good quality. The dining room is spacious and comfortable. The service was excellent - a big shout out to Tessie who was friendly and attentive without being over the top. We will be back !!

Good food, but expensive. Steak was succulent and perfectly done. Sea bass was cooked just right. Fairly expensive at £130 for two (2 courses with a bottle of wine).

The bar staff Ryan and Lorna were amazing hosts. They made off-book cocktails and played cards on the bar until late. Great stay!

Such a beautiful afternoon tea to celebrate my Mam’s 60th. The service was really fantastic throughout, especially from Ollie (there was another gentleman who looked after us too, but we didn’t catch his name, he was brilliant too). All the staff were highly attentive. The views were beautiful, as the table we had overlooked the quayside. It had a very calm and relaxed vibe. The afternoon tea itself was delicious (they had a vegan version too which was amazing!). We all thoroughly enjoyed it and will definitely return.

Absolutely brilliant. A stones throw from St James Park. Totally amazing.

Great hotel, stayed in the Percival Suite which was lovely. Breakfast was amazing and so was the service by TIRSO, he has looked after us on other stays and we have never been disappointed.

Great rooms (very spacious) and impeccable customer service- highly recommended. Really enjoyed my stay - would definitely visit again.

Great and clean hotel. I'll definitely book this place again. Its not too far from city centre and the service was amazing

Can’t thank the staff enough, they went above and beyond to make our stay a good one. From speaking with Dave a couple of weeks ago for help, to check in yesterday and then getting the chance to meet Dave this morning at check out. The room was great, the staff friendly and the breakfast tasty. Stress free and relaxing, definitely worth going back.

Last review it was a hotel back on top. How wrong Sunday Lunch a disaster who at head office decided to change roast chicken to roast chicken breast cardboard with a rainforest ontop. Please get a grip Sunday lunch not Sunday salad.

Great.. Room was marvellous.. Excellence view... Superb breakfast choices and selection.

Horrible Service. Very unfriendly. Woke me up too late.

Highly recommended restaurant with delicious food, great cocktails and friendly service :)

We stayed at the Malmaison the night before and the night of our wedding. We booked multiple rooms for the wedding party as well as two of the suites for myself, my husband, our bridesmaids and groomsmen to get ready in the morning. Absolutely cannot fault the team at The Mal, who really went above and beyond in making sure we all had everything we needed - no ask was too big! Coming back to our suite after our wedding to a chilled bottle of prosecco really was the icing on the cake too. Special shout out to Neil and the girls on reception who were all attentive, friendly and communicative.

Rooms good but very dirty breakfast good but not go to restaurant for food

Fabulous hotel, great location. Check in team super friendly and efficient. Best hotel in Newcastle for me.

The guest room was spacious and I was able to get a good rest. This is a highly recommended hotel in Newcastle with a good location.

Lovely one night stay. Hotel was immaculate, no problems, just a bit noisy in the morning (bottles bins being collected at 07:00 on the Saturday) noting our room was on the rear of the hotel, on the side furthest away from the River Tyne.

Loved it 👍 Down on the quay. Super breakfast , staff all brilliant 👏👏

Great location, friendly staff, comfortable room and nice dinner.

Tirso served us breakfast every morning and alway had a smile on his face, great guy and fantastic service .

From the moment I arrived the Malmaison Team were fantastic. Sophie greeted me on arrival and her service was nothing but excellent. Another Sophie from the restaurant recognised me straight away and was lovely. Every member of staff I spoke to gave me brilliant service, I love this hotel it's so welcoming and relaxing. Thank Team Mal. Fliss

So, I'd had a great week and was looking for somewhere nice to eat this Wednesday evening and usually I dine with colleagues or friends, however this time was a solo dine. So, while walking down the front of the tyne near the tilt bridge I popped in to the something and piano for a glass of wine to mull over different steak houses near me and If you know the area, Mal Maison popped up as next door and relatively good so I finished the wine and headed over.. On Entry: Rather dark looking but never the less, clean and we'll presented and a two way staircase leading to a well manned bar and resturant opposite. The Restaurant: Clean and tidy, well dressed staff who asked if I had any allergies and if I had booked.. On this occasion I hadn't however I still got a table with a view through a large window. Glasses and cutlery clean and we'll presented. Now, unlike most people, I keep the menu's on the table and order as i go, I do this because the flavours of one particular dish may be better complimented with others and different drinks. Appertifs: Olives and bread, olive oil and balsamic where could anyone go wrong. It came to £8 for the both, but happy when large tasty olives turn up... A brilliant start to a brilliant evening. Starters: Calamari (salt and pepper) Very tasty, especially with the 2 side dressings/sauces and salad. Brilliant. Mains: Sirloin steak 250g Rare... Now to me this is very important... And bleu is satisfactory but anymore would have gone straight back, however.... It turned up bleu.. Not quite how I'd asked but I stayed fresh and with a open mind. Apart from the way it was cooked there was no flavour, no salt, pepper, oil or anything, it tasted like charcoal... I used a garlic sauce to mask it's flavour and I'm not a fan of using sauces to cover a steak at all. I left about a third, ate a few chips and let them take it away... Now this left a stink in my mouth... An unpleasant flavour which I washed away with my whisky. The Drinks: I'm a Malbec fan, South African is the choice. They have an extensive list which perused for some time, it ended up being a Rioja x 2 large glasses... Turns out the bottle from a shop is the price of one glass... I am a massive Scotch whisky drinker... There selection was rather few in comparison to what I had thought of an up market establishment.. The standards like Laphroaig 10, Highland park 12, Glen fiddich 12, Ardbeg 10.. Not much of a choice and the same as everyone else... I thought you would have identified some rather unusual ones with more about them. Good choice on the Tawny Port however.. ... On that note The Dessert: Always Savoury over Sweet and the told me of a cheese board but couldn't tell me what was on it.. 4 baby bells and a pack of Jacobs crackers would have been better.. OVERALL: Friendly welcoming atmosphere with average drinks and not so glamorous food.. With a taste I couldn't shake and the price it cost, I will definitely not be dining in this resturant again.

Popped in for sunday lunch, food was amazing, great variety to choose from. Lovely view and atmosphere in the restaurant, staff were fantastic (especially Tessie). Will definately be going back

Stayed at the Malmaison for a week. The staff are so welcoming and friendly. Breakfast was nice but a limited menu. Chose something different for dinner every night, all absolutely spot on! The Scallops were the best dish I’ve ever tasted! The cheese board was delicious! The chocolate molten pudding was perfection! Definitely worth a visit!!

Lovely food in the restaurant and the service from the delightful and beautiful Sophie was first class. I would highly recommend staying in to eat at the hotel.

The service from Sophie was very warm, friendly and welcoming 😊 she brought beautiful cocktails up to our room and served us at breakfast. The cooked breakfast is one of the best in newcastle. There’s so much to choose from.

I had a business lunch at the Malmaison Bar and Grill, the service was excellent. A big thanks to Tessie who went above and beyond.

Great breakfast thank you Tirso. Made my stay at Malmaison memorable, the best service in Newcastle, will be back.

Fabulous service from Tirso, impeccable attention to detail. Happy chappy that makes a lovely cup of tea

We stayed in Gateshead for a few days but our favourite restaurant was the Malmaison Newcastle Brasserie. On our first visit we were served by Amy and Ashling and cannot praise them enough. Amy fitted us in just as the kitchen was closing and we had a very enjoyable meal served by Ashling. We liked it so much we went back a few nights later and were lucky enough to be served by Amy and Ashling again. They both made the evening a real treat and they both have lovely personalities.and a credit to the business. The food was excellent by the way.

Absolutely amazing service Sophie and joe were fantastic so professional and friendly so my visit to the restaurant was very pleasant thanks .

We visited chez mal for my husband’s birthday treat the food was absolutely delicious and the service was amazing we were looked after by a lovely lady callled Tessie she was from Ireland and had a lovely conversation with us about some lovely places to visit in Ireland she made our experience at the restaurant perfect we will definitely be returning

Thank you so much Charlie & Shaun for the most incredible cocktails, delicious snacks and friendly welcome. Relaxed, perfect 41st Wedding Anniversary celebrations 🍾 ⭐️⭐️⭐️⭐️⭐️

Always a pleasure to come here. Tessie and her team really make you feel welcome, the food is great and the service outstanding. The Fathers Day present was a great surprise ! Thank you, we look forward to returning.

Booked this bistro based on the very positive reviews I’d read beforehand and it really didn’t disappoint. The food was really good in every way , quality, choice and portion. However what really made the visit special was the waiting staff ( Tessie and Amy)...

Service and food is great. They have a very friendly and attentive staff. I go about twice a month and I am never disappointed.

The bistro is on the first floor (stairs or lift) and traditionally decorated with dark wood, heavy silverware, mirrors and quirky art. On Sunday, there's a chef's table to start; soup and a good array of fish, meats and vegetable salads. Special mention for the...

Belated afternoon tea for Mother’s Day. Food was delicious. Service was amazing. Thanks so much Tessie & Sophie xoxox

We just called in for lunch while in the area. What a lovely place. Just sat in the bar and had the bar menu (a sandwich apiece and some fries) but excellent service and good food. It has real quality feel about it but the...

Great service, Sophie & Ellie were really helpful and attentive. Helped highlight dishes that would work for a member of the party who is Gluten & dairy free. Food was good, well presented and tasty.

Attentive staff, great selection of drinks, lovely seating area. Can be busy with work parties, so be prepared for a wait

I was taken here by my daughters for a mother's day meal. The food was superb and surprisingly large quantities. I had gorgonzola and pea ravioli but there was also the option of a roast dinner which my daughter had (they didn't have a vegetarian...

Beautiful and tasty afternoon tea and amazing service from Mel, thank you so much for making our afternoon so fabulous

Had afternoon tea at Newcastle Malmaison on Friday 17 March 2023 with my friend It was a novelty afternoon tea with a unusual savoury selection ,loved the little burger in a bun, the food was delicious. Service was excellent Tessie was brilliant at ensuring our...

Very pleasant and helpful staff. Had breakfast and supper - both meals very good. Would recommend staying at hotel.

Booked a cocktail afternoon tea and it was amazing. Thank you to Jessie and Amy for looking after us so beautifully. Food was faultless and dietary requests were dealt with perfectly. Attentive service where we didn't need to ask for anything it was all anticipated...

Great room with two huge beds, plenty of room if you needed to work etc. very friendly staff. The Hotels position near the River was perfect for us, a short walk to the Sage, plenty of eateries nearby and parking in a safe secure car...

Had the Mal Afternoon Tea. Tessie was amazing, looked after us during our visit. She asked our names when we got there and remembered them throughout. We can’t fault the service, friendly, personal and not intrusive. The food was different to the usual afternoon tea...

One of the best afternoon tea experiences I have had! Amazing service from start to finish especially from Tessie who asked all of our names and remembered them throughout the service which was very personalised and special. She has such a wonderful vibrant personality too....

Just home from a fabulous afternoon tea with both our Mums. Called in on the off chance & getting us sat down wasn’t an issue. Disabled access is great as my mum has mobility issues. The table was spacious with a lovely view of the...

We chose here as it is close to our home and they offered vegan food for my self and gluten free for my celiac cousin. We has excellent service throughout the evening, we all ate from the ala carte menu . I mentioned to Amy...

An excellent venue again on a return visit. Although room wasn't ready due to late check outs, we were looked after by staff and a complimentary aperitif for the delay. Had two rooms which comfortable and cleaned to a high standard. Although a busy town,...

We had breakfast in here as guests at the hotel, and also Sunday lunch. The staff - Tressie and Reece worth a mention, were very friendly and could not do enough for you. The food is excellent, great drinks menu, and we will definitely visit...

Had Afternoon Tea for my mums 70th birthday. Firstly the food was amazing and presented lovely but what really made this an excellent experience was the service. Tessie was brilliant: very personable, remembered all of our names and went above and beyond to make sure...

We went for a special night out but both decided we just wanted a burger. It was delicious! Soooo good. As was my cocktail, and the plum crumble. The wait staff were polite and very helpful and accommodating. We had a lovely view of the...

Had dinner here on a Tuesday night and was very happy with the experience. I was given a friendly greeting on arrival, then my order was taken nice and quickly. Service throughout was attentive and polite – thanks to Wan for the excellent experience there....

This was a stay booked using a Malmaison/Hotel du Vin voucher we received as a present. We booked dinner bed and breakfast but, as the prices are higher than most hotels, we obviously had to pay a little extra in advance. The staff were extremely...

We had a wonderful Sunday lunch at Chez Mal. The food and drink was first class. Would definitely recommend the sharing starter as so many options and very sociable way to dine. Service was excellent and Rhys was the perfect waiter and made our dining...

Had a fantastic breakfast over looking Millennium Bridge. Food was lovely, but staff are even better. Tirso was brilliant!

Just had a wonderful 2 night stay at Mal Newcastle. Food was lovely and service by Amy, Sacha and Wan was fantastic. I would highly recommend.

I returned to Malmaison Newcastle with some friends for a birthday celebration! Having told my friends all about the amazing afternoon tea - expectations were high! I was delighted to see Tessie and the fact she remembered my name is so impressive! The afternoon tea...

A beautiful table for two overlooking the millennium bridge. Food was delicious and staff amazing, would highly recommend this for dinner.

The little things make the biggest difference. Tirso went out of his way to make me feel welcome and comfortable. Friendly, a big smile, attentive and wonderfully presented. What a great way to start the day of adventuring. Grab breakfast here and ask for Tirso,...

A cultural cooking class and experience! Wow, what beautiful hosts, Arlette, Phillipe & Ludovic! So very welcoming, like family! No hesitation in recommending for an experience of note...Meow Basile from Zimbabwe

Wan nos hizo que nuestra cena en el restaurante fuera una velada excepcional. No dominamos el ingles y nos ayudo...

service and views; try to get a window seat, as there are views of the Tyne and bridges, the Millennium Bridge being directly in front. The continental breakfast and cooked breakfasts are superb; quality of produce and beautifully cooked. Reece looked after us during this...

Absolutely gorgeous food, never tasted anything as lovely. The restaurant environment is lovely and welcoming and the staff were incredible. Callum, Aaron, Amy, Emma and Sasha went above and beyond to make sure we had a lovely evening!! Will definitely be back!!

Tessie, our waitress, went out of her way to make sure we had an enjoyable visit and managed our table very deftly, even with us having an energetic three year old with us! She was very friendly and took us through the menu quickly and...

An excellent meal for the price. Well worth more than it cost. Duck was tasty and flavourful. The raspberry and rose cheesecake delicate and not too heavy. Staff attentive and pleasant, particularly as a lone diner. Not made to feel a burden and considered as...

Excellent selection of food. All dietary requirements catered for. Rhys served us and was very polite and professional- thank you for being so personable. Excellent place to start your day

Came with a group of friends as part of birthday celebrations. Rhys gave great service and was very attentive. Amazing selection of bites included in the afternoon tea which made it extra special. Would definitely come back.

Came for afternoon tea & left feeling like we were also friends with the staff! Especially Tessie, remembering all of our large party’s names & really personalised our service - couldn’t have asked for better. Afternoon was delicious. Loved the variety in the savoury choices...

Had a lovely afternoon tea here yesterday with my friends and would highly recommend. Tessie looked after us and was so attentive and welcoming towards us from start to finish. We never had to wait too long for anything and she even swapped items on...

I cannot give enough compliments to the amazing staff at the Mal Maison events team & Chez Mal. From start to finish, SHAUNA had been absolute pleasure to liaise with. On the day of the event AMY & RHYS took an immense amount of care...

One of the best Sunday Lunches we've had! A very warm welcome from our server Tessie who sat myself and my husband down at a lovely table overlooking the quayside. Tessie was very attentive, even going so far as asking our first names to add...

Great view, wonderful food and outstanding service from Amy. On seeing that my steak was far from rare as ordered, she took immediate action, apologised and explained how she would rectify it. All done with grace and efficiency despite the restaurant being quite busy. She...

Lovely food. Our server Rhys was brilliant and we didn’t want for anything. There was a warm welcome too from all staff. Overall a really nice lunch.

Celebrating a special birthday one year on from lockdown so booked a suite on 7th floor. The room did not disappoint with fabulous views of the river. We stayed here for our wedding night 22 years ago so always a treat to revisit. The restaurant...

Amazing views at this superb restaurant where both the food and service were impeccable. Highly recommend and cannot wait for our next visit! Also as a side note, they were great with allergies.

We went to the Malmaison on Saturday 5th March for a Golden Wedding do and a family do as we havent got together in a long time. We booked a private room which was set up beautifully. When the food came everyone said it was...

We had dinner and breakfast at Chez Mal as part of a package deal for the Malmaison hotel. Dinner was absolutely superb, I couldn't possible fault it. The portion sizes were just right, the food was of excellent quality and good value for money, and...

We enjoyed our dinners as the menu choice and quality of food was fabulous. Chez Mal clearly has excellent chefs as this was top notch! Dinner, wine and a view of the lit up Millennium Bridge . . . superb!

Had a great time at Mal Newcastle, the rooms are wonderful and the staff were very friendly. We were particularly well looked after by Rhys in the Brasserie. Great location along the river, can’t wait to go back soon!