Brandshatch Place in Sevenoaks

Went here for afternoon tea to Celebrate our Ruby Wedding Anniversary.Mother in law was in a wheelchair but we were let in through disabled entrance. The Waiters were very attentive and the food was delicious.

This is not a 4 star hotel. And it does not meet the handpicked standards. The room is quite small, the air conditioning heating system did not work, there are no blinding curtains, the TV apps did not work, there were spider webs and a lot of dust, no night light or reading light, only 1 bathrobe and slippers (while we were with 2 people). The bathroom was dirty, mold, broken tiles, and body fluids on the walls. Shocking. It is an old building with charm which probably brings challenges but the rooms are clearly in need of maintenance, renovation and cleaning. Lunch in the louche you have to order yourself at the bar and there was no table service. Dinner tastes were ok but the food itself was cold. Luckily we only stayed here for one night because you don't want to stay here longer. When checking out, We tried to indicate some points but it feels they did not seem very interested in taking it seriously and taking the feedback to heart to make improvements for the other guests. Positive points: location, parking, surroundings

Had fantastic experience thanks

Recently visited with my husband for our first wedding anniversary and it was perfect. The hotel is beautiful and the room was stunning, clean and huge. the afternoon tea was perfect, plenty of choice loads of choices of teas we opted for champagne as we was celebrating and it was lovely. Our evening meal was simply delicious, all courses were stunning and then to add a happy anniversary plate just made the evening. The spa treatments we had couldn’t be faulted the ladies we had was so welcoming and friendly and the treatments topped the visit. The staff at the hotel was so welcoming so friendly and all wished us a happy anniversary, they made sure we had everything we needed and the service was brilliant we couldn’t thank them enough. Even the bar staff and waiters so polite friendly and helpful. And then to finish the stay room service breakfast delivered piping hot and yummy! It honestly made our anniversary a day to remember we will deffo be returning soon!

We came today for the spa package and had a lovely day. Food, facilities were brilliant. The massage was nice but was more of a really nice rub down with oil, which was relaxing. Bring your own foot wear for the pool and treatment areas as flip flops are not part of the package but are sold at £3.00 a pair that's reasonable enough. A very nice afternoon. Staff were extremely welcoming and professional.

Went there with three friends for afternoon tea - absolutely amazing! Gorgeous cakes and scones - delicious and beautifully presented. A tasty selection of sandwiches too. Service was fantastic. We all so much enjoyed the experience and excellent value for money.

I would not recommend the spa day at Brands Hatch Place. The facilities are very dated and in serious need of modernization. We paid £200 each, which included lunch with champagne, but the hot lunch options were limited to an omelette and chips or sandwiches, and the dessert was inedible. There was no check-back from the staff or anyone to give feedback to. The lady serving was very slow, managing both the bar and tables, and didn’t seem familiar with the products available. We even had to ask for the drinks that were supposed to be included. Overall, it felt poorly organized and not worth the price. Disappointing experience!

I had a wonderful spa experience

Stayed over night after a wedding, honestly such a beautiful setting and the hotel room was amazing, air con kept us cool all night and the bed was like sleeping on a cloud! We had a wonderful time and will definitely return!

Had afternoon tea yesterday, lovely location, we were a table of 6. Only 2 other tables of 2 in the room. We ordered hot drinks for 5 and one cold drink. 3 got drinks came out with the cold one, then waited a good 10 minutes for the rest, so some people had finished there's before the others came out. Afternoon tea came out, lovely little starter tart, but we didn't get the fondant biscuit it said on the menu. The sandwiches were lovely, the scones were warm and fresh. The top layer though was a bit of a let down. Too many soft things, panna cotta, mousse, orange delice. All very sweet and a bit sickly. We all saved the macaron til last but it was not nice, dry, no chewiness, flavourless and the amount of food colouring in it dyed our fingers and teeth 😁 Overall not the best afternoon tea I've been too especially for the price of £35 They did however do a lovely little plate for the birthday girl which was a lovely touch.

Golden wedding present, all excellent!

Great staff, very friendly, helpful and super hospitable. Rooms very comfy and clean. Food and cocktails of the best quality. Would happily return.

A really lovely birthday treat. Staff were really friendly. The treatments lady Jade was superb and listened and explained everything to ensure I had a good experience given my health issues. Lunch was delicious. An overall fabulous day.

Beautiful hotel, lovely grounds. Spacious, clean, airy rooms. Lovely staff, plenty of parking.

Super hotel with extra friendly staff and huge breakfasts. Worth visiting just for the incredible mushroom burger. Pool is nice too!

Stayed for 2 nights. Rooms were a great size, some features a little worn, but nice all the same. Bar staff were exceptional, with table service and nibbles on demand and very fast service. Breakfast was exceptional, and the service was excellent. Dinner service was very slow, but once served, food was lovely. Treatments were very good and facilities were beautiful. We used the swimming pool, jacuzzi, steam room, and sauna. There is also a gym with gym classes, too.

Fantastic afternoon tea celebrating 65th Wedding anniversary staff extremely attentive food exquisite and beautifully presented

A delightful countryhouse hotel with very good facilities and a great spa

Good hotel, nice and comfortable. I would have liked a minibar which was the only let down. However, most people don’t really care about that so not a big point.

Our room (21) was tiny, stuffy and very dated! Given the huge price, this was a big disappointment Staff were very friendly and nice and the spa is nice too hut to me, it was not worth the price

I’ve just returned from eating Saturday lunch here with the family. The quality and presentation of the food was amazing and we had the option to choose from three starters, three mains and three desserts. A children’s menu was also provided for my granddaughter. Toby, our server, was polite and attentive - checking several times if everything was to our satisfaction. It was a great place to go to eat for a special occasion.

Recently stayed at Brandshatch hotel and went back today for afternoon tea. The service is brilliant and a special mention to Drew who made us feel very welcome on both visits.

I didnt stay or eat at the hotel, I went to a medium night in the function room, fantastic evening, staff were very friendly, and the coffee was excellent!

Had two lovely meals at Brands hatch Place restaurant, a formal evening meal and a relaxed bar meal.

I surprised my sister for her 50th with an afternoon tea at this lovely hotel/restaurant as a relaxed end to a birthday week. And it was absolutely gorgeous. The grounds, the service & the food were all perfect. And I was very impressed with the Covid precautions that the hotel were taking, so we felt safe to enjoy our delicious cakes. Thoroughly recommended!

All the staff were absolutely professional and very attentive, we had a traditional cream tea in the afternoon, all very fresh and tasty. We had dinner in the evening, absolutely delicious. Then in the morning a lovely full English breakfast, all the food was very fresh produce and piping hot.

We spent a Sunday lunchtime here on the 2nd, and thoroughly enjoyed a delicious meal. Opting for the two course lunch my wife and daughter had the roast beef which was tender and melt in the mouth. The mushroom and pearl barley risotto was my choice and tasted excellent. Dessert was good too. Although the glass of wine, was expensive, we felt the service, food and friendly banter from our server Sam and her team clearly outweighed the wine cost. Highly recommended for lunch.

the kentagon is an institution always busy good quality food at usual circuit prices friendly service

Average at best but priced at £50 for two wasn’t really value for money. Only what amounted to x1 sandwich each, other across 4 different fillings/finger sandwiches. But the sandwiches and cakes had clearly been made a while beforehand and left in a fridge as they’d lost their flavour and freshness. Overall average and rather bland unfortunately. Really nice selection of loose leaf teas. Service was tricky to get hold of anyone and wasn’t personalised in anyway unfortunately.

After reading the description from the website I was expecting a fabulous, plush hotel with the finest facitlities in a luxury atmosphere.. found the rooms to be very dated, 80s wooden furniture, no mini bar or fridge, old fashion bathrooms with rusty plugs, cracks in the sink. Not very clean. Decided to take a bath after a long day and laid down to look up and notice the previous inhabitants shower soap scum all over the tiles. The biggest shock was the food. I was very surprised the prices that where being charged for normal food. It wasn’t anything special or exquisite. Not much for vegetarians. One option for main meal. Decided to go for the risotto as I particularly like risotto. Arrived nicely presented, but was the weirdest concoction I’ve ever tasted. Strange lentil style risotto, over cooked and tasted like gruel. Absolutely disgusting, was like something you had in rations during the war. Couldn’t eat it, was heaving. Staff very nice, however a lot of money needs to be invested in the rooms, massive updates and a different menu with more realistic prices or a higher class chef. Something isn’t working. Wouldn’t return.

We had been led to believe that this was going to be "the ultimate fine dining experience in Kent" with imaginative food prepared from fresh local ingredients "with passion and imagination". We didn't know that they stopped doing fine dining a couple of months ago and are now offering below par pub-type grub (burgers, fish & chips, hotpot, etc) at fine dining prices. Not good enough!

After looking online and seeing the spring lunch menu offer I booked for 2pm bank holiday Monday. We stay at Buxted Park Hotel and always have fantastic, service and food. We were not greeted in the restaurant and when finally we got the barmaids attention she took us too our seat and before I’d even sat down she asked me what I’d like to drink.. I asked for a cocktail or drink menu and she ummed and arred as to whether they did cocktails then got me the wine list. We were very disappointed that the food menu was nothing like the one shown online and had none of the options shown online. Yes it was a sample menu online but this one was completely different so we asked to look at the main menu which had limited choice too. We waited ages for our starter and the waitress said they had a trainee chef.. the starter was lovely and well presented. Our main was fish and chips not what we expected to have but we didn’t want curry and rice or risotto which were the other options both rice based!.Another member of staff came and explained the mix up with the menu she was very professional and pleasant and we were happy with her speaking to us. When we came to pay the bill we were charged full price not the spring special and that had to be sorted out too as he didn’t realise about the spring offer. It’s a shame the Service was a bit hit and miss as we’ve not experienced that at Buxted Park Hotel, I think the standard should be the same across all the Hotels in the group.

Booked to have the Chocolate Afternoon tea with 2 friends (2 of us being Chocoholics). Sadly we were all extremely disappointed. The sandwiches were very ordinary and when we asked for more sandwiches there was an extra charge. The cream and chocolate to spread on the scones was tasteless. The chocolate cakes were even more disappointing consisting mostly of dry sponge and craggy chocolate frosting. Definitely needed the bottle of Prisecco we ordered to wash it down. We all left a lot big the cakes. The staff were very friendly but unfortunately we ordered a second bottle of Prosecco and no one came and took away our dirty plates and as the staff weren’t particularly visible the plates were still on the table when we left. The restaurant was not at all busy, only our table of 3 and two other tables of two. One of the group had some vouchers from previous stays at another of the company’s hotels which meant that we did not pay the advertised price which is lucky as I would have felt particularly cheated. Unfortunately I would not be able to recommend this afternoon tea to anyone else.

We originally stayed at the hotel two years ago when we got married and returned today to celebrate our anniversary with afternoon tea. It was a massive disappointment. The sandwiches were bland with poor quality fillings - no smoked salmon as promised but tinned tuna. The cakes were pretty much all the same and rather stodgy and it would have been better to have a mini dessert and fruit to add colour and lightness. There were only three tables occupied and yet we were still not seated near the window with light and views. Although I had told the booking clerk that it was our anniversary it was clear that no one knew - or seemed to care! The ladies’ toilets downstairs were all missing useable locks on the doors and were very shabby and although we talked to the duty manager there seemed little concern for our experience. We were very upset as this was certainly not a 4 star experience and we have had better cream teas at local cafes. With more imagination and care the catering could have been much better, offering more exciting food. As it was, just bland and unappetising. Such a pity.

Came here with my friends for our annual Xmas get together and had a lovely time. The afternoon tea was delicious and so much of it. The service was equally good. Would return here.

We had a really great afternoon tea for my birthday. Everything was wonderful the staff are always good.Festive sandwiches were first class, as was all the food. We had a box to bring home with what we couldn't manage. Love it.

We had afternoon tea for 17 of us and it was really nice. The food came out and we thought it would’ve be enough but it was lots and we couldn’t finish it. The staff were attentive and endless cups of tea and coffee.

So this was my first visit here for a few years. Actually made a reservation because web-site did not seem to be working to book a table so I telephoned to make sure they were open.This is especially significant it seems! Arrived to some confusion- no-one was expecting me! Why did this matter? Because this restaurant only cooks to pre-order I was told and so none of the finer cuisine on the a la carte menu was available to me!! I could only order from the bar snacky menu which by its very nature is limited This was a real disappointment and not in the game plan.Also showed poor management at the restaurant as surely anyone telephoning should be aware and order accordingly? Waiter was great however and I had a beer and a wine and ordered and was shown to table at the back on 2 eating areas comprising the restaurant Looked like being a lonely meal as I was the only one there but I came prepared with a newspaper and settled down 10 mins alter 2 ladies and a very young baby arrived at the table next to me! Now kids are great but why in an otherwise empty restaurant choose to put us close together? Clearly privacy was compromised for their discussion and my peace was shattered-low marks again guys! Totally unnecessary I suggest. Beer was fine, wine list looked good but no-one is going to experiment much with just a bar snack Overall place is clean and bright,cant comment really on food,lack of good management was appallingly obvious,service such as it could be was good Bar is incredibly small and limited but apparently there are plans to expand this area I will try this again and report once more afterwards-for the moment low marks

I spent good few hours searching online and enthusiastically reserved a table for my boyfriend’s surprise birthday. He loves getting away from London to the hidden treasures of countryside.

This was our third visit as a family for afternoon tea but on this occasion we were somewhat disappointed. The bread was a little dry and I suspect the sandwiches had been prepared prior to our arrival. The scones were a little on the small side but were fresh and delicious, however, one pot of the “clotted cream” had melted and had turned to liquid as soon as the plate stand was set on the table and we had to ask for it to be replaced and feel that this should have been checked beforehand. It also became embarrassing to repeatedly ask for the milk to be replenished as two very small jugs is not enough for a few people drinking two or three cups of tea/coffee each. The cakes that accompanied the tea were very tiny and the slices very thin although again, they were delicious. The staff were obliging and friendly and the setting perfect.

I took my partner and daughter for Father’s Day afternoon tea, After a warm welcome and friendly staff. Sadly the afternoon tea was a total disappointment. We was changed £21 each for a small soup bowl of salad, a ramacin of prawn cocktail. Two small pieces of bruschetta and half a cheese and ham toasted sandwich. I can not understand how this can be called a afternoon tea. It was completely over priced and totally underwhelming. After we left we had to go somewhere else for something to eat as we were all still hungry. I have emailed the manager about this matter but sadly had no response. This experience totally ruined the Father’s Day we was hoping to give my partner.

Foods typical of a sporting venue, sort of reasonably priced, good serving and good choice of quality food

What a disappointment. Had afternoon tea at the hotel. While waiting for everyone to arrive we bought a bottle of prosecco. A very expensive £39.00 a bottle.

We visited for lunch after trying to get to the coast on a Bank Holiday Monday (not a good idea).

Amazing dinners, fantastic, friendly staff. Definitely recommend this, we thoroughly enjoyed ourselves and will definitely return.

Visited on a Friday night, great menu and excellent staff. We were quickly shown to our table and drinks orders taken, no rush or pressure in ordering food. The food was of an excellent standard and was piping hot. We will definitely be coming back again, great ambiance and lovely setting.

We attended Brands Hatch Place in late December for a work Christmas Party.

We went for the festive afternoon tea. It was a last minute decision and given the time of year it is hard to find a booking. We called about 10 places and of course all were booked. When speaking with them and finding a reservation and the fact hey did gluten free was hitting the jackpot. We arrived and the atmosphere was lovely. Only one other table was seated and another large group for a celebration. WHY?? Why weren’t they fully booked?!

Afternoon tea can be a bit hit & miss, on this occasion there were no misses. Our waitress was a little star, nothing was too much trouble and we had a laugh as well.

Just had two days of the best food I have ever had in a restaurant. You could not get food of this quality for £39.50 for the equivalent of five courses.Will definitely return and recommend to friends and family. As a bonus, the waiting staff were friendly and attentive without being intrusive. Lovely experience.

Booked the table for lunch at 1330 which was fun as they phoned me to confirm the booking, absolutely necessary as I was the only customer!

Superb meal & service. Portions aren't huge but the quality more than makes up for any difference in quantity.

Had a superb afternoon tea as a family celebration. Lovely selection of sandwiches, scones and cakes combined with great service. A real treat.

Un entorno precioso, junto con personal impecable tearoom educado, servicial e informativo. Nada era un problema, incluso cuando pedimos un poco de "mix n match" con comida y pasteles, la camarera entregan una excelente selección. Recomiendo sin duda si en la zona norte de Kent....

Después de haber visitado el Brandshatch Place Hotel recomendaría este. Es un lugar muy sofisticado con un restaurante excelente y una comida excelente. El personal de recepción y personal de catering me hizo y mi familia se sienta valorada y bienvenida! Ya he reservado para...

Excelente comida, muy elegante. Presentación increíble. No raciones enormes. No comer aquí si estás a dieta, o mucho hambre! ! Será caro si así! !

Excellent food and service. Thank you George who served us and gave us very helpful information on our potential stay here this Summer.

What a lovely place to spend some well earned time out. The food is to die for, absolutely outstanding taste and presentation. The staff team are warm, welcoming and friendly. Nothing is too much trouble. The rooms are clean and comfortable.

Absolutely lovely afternoon. Visited with our two young children, Last Sunday lunch time. Food was delicious and exceptional in taste & presentation. A good choice decent wines too ! We ordered from the bar menu for our 3 year old as she didn't want a roast. A good choice of kids meals too and was very impressed. Good value too for such quality food and service - Staff very attentive and friendly- all staff were lovely and we will definitely be returning too. We have been here before, ( not for Sunday lunch ) but felt we must give credit where due to the lovely Rachel. Who mostly looked after us.) Very pleasant, patient and nothing was too much to make sure we had a lovely afternoon. So thank you Rachel.

This is the third time (maybe fourth?) I've visited the Brandshatch place hotel. I enjoyed it the first time, and but since it's been under new management, it's just got better and better. I do generally try and review all hotels I stay at but this deserves a proper mention because it's just so unique; a really well run, well cared for hotel that has a one-of-a-kind feel to it. The service from all staff, from reception to bar and restaurant, is superb, and I've seen some of the same staff in the 18 months or so I've been coming here, which I found to be a rarity in hotels these days.On this occasion, I went with a friend for a Sunday break which included afternoon tea, dinner, bed and breakfast. We stayed in an executive twin room which was bright, large and spotless. The room comes with a Nespresso machine, the beds are firm and have great linens and there are bathrobes etc. in the wardrobe. There were a number of guests just there for afternoon tea, and I'm not surprised. The standard (and quantity) is very high and the waiter was extremely pleasant.At dinner; the food in the restaurant has always been good but has just got better and better. We ate from the Table de Hote, and the choices were excellent; The food offered is top quality, beautifully prepared, bread freshly made on at the hotel, and the service was excellent. The breakfast was equally great; a wide choice of cold buffet items, including homemade jams etc. along with numerous cooked breakfast options. Quality was absolutely superb and food was piping hot. In the spa area, there's a brilliant gym (lucky, with all this food!), a fitness training room and a spinning studio, along with a good pool, Jacuzzi, steam room etc. Treatments are good too.. apologies as my review focussed more on the food and relaxation! but please do ask if you want more info about the more energetic aspects :-)I'm now planning a return visit with 5 friends for February, so I guess that demonstrates further my recommendation.

Apart from a problem with the hot water in the room, very nice all round. Decent spa, good food in the restaurant last night, and a good breakfast this morning. Polite and friendly staff

This is my second visit to this hotel for a business meeting and I have to say, it was a most positive experience.Staffing levels, were good and we were served quickly. Tables were cleared and clean. The lounge bars were warm, cosy, and inclusive creating a relaxed ambience to discuss business.I am a serious coffee drinker, meeting clients frequently in hotels and eateries which are members of Kent Invicta Chamber of Commerce and the 'coffee' is key. It’s a crowded marketplace, with an ever-growing breed of artisan coffee brands opening every day, Brands Hatch Place is a welcome oasis in a busy arena. Brands Hatch is blessed with a great interior and respectful customer service, which contributed to creating a positive and safe experience for lone businesswomen to visit. . A thoroughly pleasurable experience, with thanks to my host Sharla Payne. A great cup-of-coffee, served piping hot with hand baked ginger biscuits. Divine.Kaz MacklinArea Membership ManagerKent Invicta Chamber of Commerce

The service wasn't quite as we may have wished, but the food was very good, good wine list a plenty to choose from on the menu. Dessert excellent.

Booked an Afternoon Tea for 10 to celebrate my mothers 80th birthday .. We arrived on time and was shown to our table ... The waiter was lovely and talked us through the Teas available and we quite quickly had our drinks and then .... Nothing .. 30 minutes and the waiter explained that the chef wasn't happy with the food and offered us a free glass of champagne ... But like the food didn't give it to us until we asked several times for it . And then we waited and waited and finally after an hour and a quarter we got our afternoon tea..... And what a disappointment it was. Crusty, dry sandwiches , scrambled egg in a cup ( not sure what it was meant to be ) and tasteless scones, served with a small variety of other cakes it was a real let down . If this was what the chef was happy with I dread to think what the first lot of food was like !No apology, no check back and No wont be visiting again !Luckily the day wasn't ruined as it was wonderful to all be together , just a shame we chose here !

Booked for Saturday lunch as a 70th birthday surprise for my mum. Food, wine and service fabulous, very reasonably priced set menu with a great selection of food. We will definitely visit again soon.

We visited for afternoon tea on a Saturday, the surroundings are lovely and the dinning room we were seated in was nice enough. The staff were very attentive and we had no issues with waiting like others who have submitted reviews. There was a mix up over a bottle of wine we ordered and I must admit the waitress wasn't very good at explaining the mix up but it wasn't anything that would ruin the experience.The sandwiches are simple and straight forward, the scones were lovely still a little warm from the oven. I would probably have liked a little more cream and jam (we didn't ask and I'm sure had we they would have obliged). A chocolate pot that came with the cakes was delicious with sharp raspberries at the bottom which cut through the richness. Yum yum.Overall we had a lovely afternoon but not sure I'd make the trip again.

Cuisine de très grande qualité, plats très fins. On aimerait que l'assiette soit un peu plus copieuse mais c'est pour plus en profiter !

had dinner hear beautiful meal fully enjoyed also booked in for spa treatments as i was so pleased with how polite staff were -

Despite reading other people's recent and petty reviews we came over the Valentines Weekend to attend a Wedding so we decided to make a weekend of it! We had Dinner on the first night in the Restaurant served by Rachel she was so pleasant and had an amazing eye for detail! We then had the wedding the following day and what a fantastic day it was the Food & Beverage Manager was so happy to be there that it seemed to rub off on all of the staff and guests. The food was fantastic and the team very professional, we then had the Afternoon Tea the following day after we checked out. We was greeted by Paul & Josh again after seeing them every day we was there we knew it was going to be great! They are both brilliant and funny and bounce off each-other truly making the experience one to remember, nothing was too much to ask and they seemed to appreciate us being there! Yes the cakes are small but it was all fantastically presented and tasty and fantastic choice of teas in a lovely tea box. Jack Burdett was lovely, Inez was sweet even the housekeeper George was talkative and helpful. There was too many people to name them all! Hats off Brandshatch true service masterclass and a great team!

Arrived early for a 3pm tea. Waitress kindly seated us at table and explained about the teas etc. Ordered tea and then we waited and waited and waited. Eventually tea came, and it wasnt terrible hot. We waited for our selection of sandwiches etc. and waited and waited and waited. Get the gist here? Food arrived without scones, told they would come when finished sandwiches and cakes. Am I alone in wanting scones after sandwiches and before cakes? Anyhow, after we finished sandwiches we managed to get attention of not one, but 3 staff to ask for scones and, you've guessed it, we waited and waited and waited. When they came they were lovely and warm and tasty. Cakes were also very moreish. No problem getting refills of tea and coffee. The staff were lovely, food excellent but service was terrible. Not the service I would expect from such a lovely hotel with plenty of staff on duty. Would come again for the food if I was prepared to wait!

Was so looking forward to treating my daughter-in-law to afternoon tea for her birthday, all i can say is what a let down. £48 for for a few stale sandwiches, a few cakes which 3 were bite size... included in the price was a glass of champagne (or maybe prosecco) ...service, well what can i say, very pleasant but not very professional, i asked for a cocktail menu, basically i was told not to bother as they wasn't very good, although he did ask what i liked, my daughter-in-law was in the loo, so he said he would come back to see what she preferred (never mentioned it again) ...we decided to pay up and retire to the bar where we could look at the drinks menu. (no cocktail list) so we thought we would have a bottle of Prosecco (£41) i stood waiting at the bar for ages, eventually someone came through and called for one of the waiters to serve us, no one did, so i walked to reception, no one there, finally the man (who asked someone to serve us came back) he couldn't of been any more apologetic, served me, said he would send the girl over with it....at last!!! although she was very pleasant, as she started pouring, it began to drip all over my bag, and over the table, no apologies, no wiping up. we had been here a couple of years ago and had a lovely experience. such a shame. will i return here again, no...at the end of the day I'm so pleased my daughter-in-law is great company so we still had a lovely time. i couldn't care about the money if the food and service were good!

Having stayed and eaten many times at the Chilston Park thought I would give another Hotel in the group BH Place a try, lovely surroundings with very attentive staff, as for the food, everything a foodie could want, Seasonal, Local, good varied menu and very well executed!Michelin inspector should visit here because the chef deserves some stars!

wife 50 birthday we got upgrade rooms which was great also box fudge for my wife also the spa was great all on time and the pool was nice and warm .. food was great for dinner and the breakfast was even better had a great time and the staff was frenidly and helpful thankyou so much

Vriendelijke bediening, elk half jaar is er ook een nederlandse stagiaire (gaat al jaren zo) Eten erg lekker, tijdens een race weekend natuurlijk erg druk met veel race teams/rijders maar altijd top service !

An enjoyable way to spend an afternoon. The selection of sandwiches cakes and pastries were lovely. There was a great selection of teas on offer. The staff were very attentive, thank you for a lovely birthday experience will definitely be returning.

My friend and I enjoyed afternoon tea here on a very rainy afternoon. The staff were friendly and inviting, particularly Kenny who ensured he regularly checked on us for tea top ups. On the day that we visited, the hotel was busy hosting a large group of ladies from the WI who were out celebrating their 100 year anniversary. Despite them being busy, the service was impeccable and at no time did we have to wait for our sandwiches, tea, cakes and scones. All were delicious and there was far too much for us to finish. This hotel is set in lovely grounds with easy disabled access, amble parking in the beautiful Kent countryside. You would not know that it is situated within easy access to the M20, M25 and the A20 and just a short drive to Bluewater shopping centre.

This hotel is part of the Hand Picked chain, convenient for Brands Hatch and set in lovely countryside. We like to take advantage of the several offers the chain regularly advertises and I have stayed in a few of their hotels but Brands Hatch Place is my favourite. The service is attentive and friendly and the food, both for evening meals and the breakfast, is of superb quality. The rooms are lovely - clean and well furnished and the beds are comfortable. There is a spa and a swimming pool - ideal for an early morning swim before breakfast. This is a lovely place to just spoil yourself for a night. Their Sunday night package is excellent value. Highly recommended.

Located in the Dartford area of kent, almost next to brands hatch.It is a great country hose building surrounded by beautiful gardens on all sides.The hotel makes a romantic venue for weddings.The restaurant is excellent with a big selection on the menue.We had a relaxing time and will go there again.

Lovely food, beautifully presented and good value. Service was good and friendly. Very relaxing and comfortable surroundings.

Stayed here last weekend for a hen do spa. The hotel is lovely and clean and the staff are friendly, polite and nothing is too much trouble. The food we are from the a la carte menu was lovely also! The room was lovely and clean, well presented and quiet! Will visit again. Superb wedding venue also.

We had booked for an afternoon tea for 5 of us on Saturday as a surprise for a friends birthday. The food was delicious and was brought out to us in good time and the variety of teas on offer was delightful. The staff were all friendly, helpful and assertive. We all had a lovely afternoon. I will be highly recommending this to friends and family and will definitely be coming again, thanks again for making my friends birthday special.

Visited Brands Hatch Place for a surprise 'Afternoon Tea' Birthday Party for my neighbour today. There were eleven of us altogether and we had a very enjoyable afternoon. The service was very attentive, the range of tea on offer was explained to us and we had great fun choosing and brewing them! The sandwiches, cream scones and cakes were very nice too! A big thank you to Emma for helping us to book the event and to Kenny and staff for their excellent service!

what a lovely afternoon tea was a xmas present well worth the wait. It was the first afternoon tea we had been to where a wide selection of tea was offered an served in a glass cafeteria, my friend who is a coffee drinking could have any sort of coffee where see ordered Latte. Nice selection of finger sandwiches cakes an fresh warm homemade scone. Lovey experience nice hotel excellent service very helpful staff. Will return.

Bar food was somewhat limited, i had a houmous platter and my friends had sausages and mash. It was just a little average. However prosecco was very good and service was attentive. The hotel has a nice feel to it. I haven't seen the bedrooms however my guest said his was ok for the night.

Afternoon tea was booked for my twin sisters 50th birthday my mum my daughter & myself & was a treat we were really looking forward to only to turn out a disappointing experience. Service was poor, was told they had a function on so extra busy !!! Which is a poor excuse why let customers book if you can't give good service? Tea wasn't extra hot due to fashionable tea pots never seen pots like it before. We were told scones were in oven so we waited & asked several times where were they only to be told in the oven well after an hour our scones arrived hard as a rock & rather brown !!!! They had clearly been in the oven a long time & we knew we had been forgotten. We were asked how our experience was going & was asked to be truthful by our waitress so we told her we were dissapointed she said she was sorry to hear this & offered us complimentary drinks & would take money off the bill. Although our waitress tried to put things right it was no excuse for our awful experience which we wanted to be a day my sisters wouldn't forget It sure was that!!!!AWFUL definitely wouldn't recommend

Plenty of choice which important to make sure everyone enjoys their meal, fresh fish and plenty of different fish, great service, lovely dinning room.

Our family enjoyed a 60th birthday lunch (party of 19) at the Brands Hatch Place Hotel which I didn't even know existed which is weird as I have been racing at Brands Hatch for over 30 years however the food was very average and not up to the standard you would expect at this price, and which spoilt an otherwise enjoyable day.

I'm reluctant to write a bad review, as I've always been of the opinion that if something is wrong you should deal with it at the time, and give the owner/manager or whoever a chance to rectify the problem, Im unable to do that in this case as I was an invited guest and did not want to embarrass my host.The afternoon tea here was very poor, for lots of reasons, the assorted tea bags were in a large box in the middle of the table, not very attractive, and the hot water was brought in, in sealed metal dispensers, our one was very grubby on the outside and had a chipped spout, if that wasn't bad enough the jug smelt of coffee, and the water had a coffee taste to it, we did ask for it to be changed, but the same pot came back with fresh water, there was no dish to put the wrapper or tea bag in either, making the table look very messy. The sandwiches consisted of, ham, egg, cream cheese or salmon, none of which had any flavour at all, and the white bread ones must have been made quite a bit earlier as the bread was very dry, as if they had been left uncovered. The 'home made' cakes were very poor too, a brownie, macaroon, mini choux bun and mini lemon pie were not good at all, the scones were only just ok. The young waitresses were lovely though, so no problem at all with the service, just the actual offering was very poor. Overall a disappointing experience, and could not reccommend the afternoon tea to anyone.

Hello a short story about customer service we attended an event here recently and at the first course of soup were given a bread roll i asked during this time to one of the waiting staff could i possibly have another one the answer i was given i will come bother back to you sir he did return and then told me that the chef had to cook these i accepted this answer but then a short time after another table were all given extra rolls its not about the bread roll its about not being bothered about trying to give the customer what he asked for its called customer service but the rest of the meal was fine

It is a while since we came here,because of previous issues,I am so glad that we came,my husband booked it as a birthday surprise,we were swiftly seated at a table of our choice,tge restaurant was busy enough for a nice ambience but not too busy that we felt neglected.quite the opposite the staff were appropriately attentive ,but not "in your face" they were friendly and more than happy to make slight adaptations to the menu,my very fussy veggy husband was more than happy!We were served an amuse bouche of chicken boudin,for me and really delicicious Parmesan crisps for Dudley,we then both started with a goats cheese,beet root and orange dressing,delicious ,I then had duck two ways,with mange tout,fondant potatoes and perfect carrots,with a divine jus,Dudley had a Wellington of leek and spinach,which by the ecstatic look on his face,was very good indeed! To finish Dudley had an intense chocolate brownie with lemon meringue ice cream,not as described on the menu as he does not like chant illy cream,the waitress was very happy to accede his request.I had the most exquisite raspberry soufflé and white chocolate sauce,oh my goodness! It was divine ,the only time I have ever eaten one as good was cooked by Michelle Roux.We will definately return to this wonderful place,time and time again.Well done!

We booked a table for 9 people as it was our friends 40th birthday. We were shown to our table and said we were waiting for one other person to arrive. They bought all the sandwiches and cakes out straight away but we were still waiting for another guest to arrive so it made it very awkward. We had asked to see the wine list and had to ask for this twice until they finally brought us it. We asked for some more sandwiches as they were tiny little strips and were told it would be another £5.50 per serving and as for the cakes they were tiny petit fours not exactly cakes, then the scones arrived which not everyone could have because they were all fruit and no plain. We asked for more jam three times as all the portions were so small, more hot water and more tea bags. All the cakes, scones and sandwiches came on plates NOT the traditional three tier platter, which was really disappointing all the other tables around us had them though. We asked for the wine list again as two of us wanted another glass of wine, again we had to ask for this twice and when the waiter gave it to me he smelt of cigarette smoke. When he served our wine, again he smelt of cigarette smoke and so did my glass that my wine was in. He had obviously had a cigarette break and his hands and clothes still reeked of it. I will not be returning it was terrible service and for the price nowhere near enough portions. If it had not been my friends birthday I would have really complained to the manager but did not want to make a scene.

Taken here for a surprise birthday afternoon tea and was delighted with food, service and atmosphere. Lovely cakes and scones - finger sandwiches were delicious and fresh. Cannot fault their afternoon tea, and service, in any way - thoroughly delighted.

We dined in the restaurant as we were staying in the hotel. The staff were brilliant and full compliments to the chef for the food. Everything we ate was beautifully cooked, flavoured and presented. I dined with my mum and we both had the Ham hock terrine, the lamb and then the vanilla sponge with ice cream. Thoroughly enjoyed our meal, even though I was full, I could have easily ate my food all over again!

I have just had afternoon tea and it was just awful. The food had come straight out of the fridge so the sandwiches were very cold and hard. There was condensation on all the plates and this resulted in the cakes and sandwiches being damp. The cake selection was poor and the macaroons were not crisp on the outside they were damp and soggy. The tea was tepid and would not brew. I could go on and on. I have stayed at the hotel so have had breakfast and dined in evening and it was fabulous so expected the afternoon tea to be equally as impressive. Sadly no. Maybe the pastry chef was off sick as I suspect the cakes were no all cooked on the premeises. The scones were cooked in the hotel kitchen but had too much bio carb in hence left an unpleasent taste in my mouth. We were going to book my daughters 18th birthday celebration at the hotel but sadly cannot now due to such a disappointing afternoon tea. Not a huge booking lost but would have been at least 50 guests.

Went here for afternoon tea. A family of four. Service ok thou staff poorly trained. Sandwiches mediocre had better at a lot of other places. Choice of teas good thou staff very slow in offering more tea. No offer of extra sandwiches as most other establishments do. Hotel nice if you like noise of m20 & brands hatch. Decor nice also hotel clean. Wouldn't return for price at £17.50 a head.

We had to entertain 3 very senior citizens last Sunday. Having booked for lunch we were looked after superbly by Kenny from Detroit, who is a very welcome arrival from Michigan. He has brought American levels of service to the UK. He could not have done more to make the lunch a happy event even though we explained to him early on that the US custom of 20% tipping is not our norm.

The meals we ate at the hotel were of the highest quality.The menu was just right with lots of seasonal produce available.Fantastic staff and a lovely place to eat

We visited Brandshatch place on Monday evening 09.06.14 for our wedding menu tasting session. I would like to thank David for all his help, we even had him folding napkins into different shapes all of which were beautiful. The food was delicious and I am sure our guests will be delighted with our choices. Everyone is always very friendly at the Hotel roll on September

My daughter booked the restaurant here for mothers day. Myself husband, daughter and partner and 18 month son booked for meal. Nice and uncrowded but not geared towards children. We needed high chair for grandson which we were given, which was dirty from previous user. Lucky I had wipes on me. Then grandson got distressed and was slipping down so we got him out and asked for another chair. We were informed they didn't have many high chairs. Anyway finally got one but that had no divider so my grandson would have fell through to the floor, so we took turns to have him on our lap. Food wise it wasn't good either. My beef was bloody and I wasn't asked if I minded. The starter wasn't nice either. Not a place I would return to for a meal.

We had our sunday lunch here it was very pleasant ,we arrived for 1230 and it was very quiet but filled up as the afternoon went on .The food was good and the staff were efficient although i wouldnt say over friendly but it was a pleasant afternoon.