Boundary Mills Cafe in Rotherham

Was a nice place but the new set up is a joke....queued for 40 mins to get served and it was very hot in there....a customer even passed out and I'm sure it was due to the long wait and heat.... People were leaving the queue and saying they would go somewhere else... Looking at the set up it would not take much to speed it up but you keep flogging a dead horse....either sort it or shut it...most people were elderly and really do not need to stand for that amount of time... Table service would have been better but this has to be the worst set up I have ever seen in a cafe and this was a Monday afternoon... Please avoid this place until it's sorted....

Sorry guys! But I must agree with all the other reviews! The service was diabolically slow, the shelfs almost empty, the tables uncleared! I don't blame the staff! It's the management that need to get a grip of things and sort it out, otherwise they will continually get bad press! Sort it out!

For some unaccountable reason, they’ve changed the system for queuing and paying and the result is horrendous! Even with only 5 or 6 people in front of you, it can take 30 minutes to get served. They have just one server at the head of each of the 2 queues who has to, not only take the money , but then go to the coffee machine to make the drink. Why?

Horrendous! VERY slow service, prices up a lot, tables not cleared. We used to visit quite often and will never go back. We both ordered jacket potatoes with chili on them. I got MAYBE a teaspoon full of chili on mine, hubby's wasn't much better. Our coffees were tepid at best. We got brave and went for a cake. The donut I got was so dry I could barely cut it with a knife and fork! Absolutely horrendous. We saw one couple bring their food back to the counter and demand a refund because their beans were cold. Horrible experience.

I don’t know why they’ve changed the way food is presented and the seating as these are not positive changes. A few months ago, I would have given 5 stars, now I struggle to give 3

We used to come here regularly but the service and quality has gone downhill massively. They now have self service for cakes and sandwiches but have put the prices up!! It was difficult to get a piece of cake with the tongs without the cake falling apart. All the plates were swimming in dirty dishwasher water. The cakes weren’t labelled for allergens which is a particular concern of mine as my son has a severe peanut allergy. The service for coffee was extremely slow. Some of the cutlery was dirty too. We will not be going back as the whole experience was very poor. It seems they expect the customer to do more for themselves but charge more for the privilege!! Maybe they should let us wash our own dishes and forks so at least they will be clean.

Waiting over half an hour in a queue is not ideal. Felt sorry for the staff, they just couldn't cope. No trays. Needed more help.

Had some hot drinks today, however the cappuccino was more like warm milk and only three quarters full. Seemed better before the cafe had a makeover. Staff seem like they don't want to be there. Not a good experience,sorry.

I tend to bring my mum here to shop. We always use the cafe because it's very convenient. Not sure if how they do the bacon and sausage sandwiches has changed, but the bread was really hard and the bacon was almost black. This has been the case for the last couple of visits. Not sure what's happened...

Boundry Mill is a great place to visit for many things, clothing, household etc, but not for its cafe. My goodness what slow service! We had this same experience last visit & speaking to friends really poor slow service is the norm. Not enough staff serving at the counter for whatever reason, my wife had a 25 minute queue to get a couple of coffees . When you’re walking round such a big store it’s obvious you’ll need a break. I’m afraid it’ll be a while before we return to the cafe..

Visited yesterday at 1.00pm peak time for lunch. No hot food available everything had sold out, apart from sausage rolls. Ok, its had a refurb, along with the shop, and looks very nice but, if there's no food available it might as well close.

Admittedly it was 4.20pm but I counted 19 tables that were empty and had not been cleared of used crockery, meanwhile one of the four employees was lining up clean saucers/ sideplates on a large table, why ? Only one employee serving , and then he ran out of trays, wonder why ?

Me and my Mum went in today and there was literally sandwiches and 2 cakes that looked rock hard.. not hot food. Tables were that sticky it was like someone had covered them in glue! Saw the cleaner wiping the tables down with a dry cloth. Everything stuck to the table, the tray my Mums coffee cup, my bottle of ribena and my arms.. it was disgusting. Give this place a miss!

We should have walked out as soon as we saw the sandwiches ! We ask the young man at the till if he had any vegan food, well we could have asked if he knew Einstein's Theory Of Relativity by the look he gave us !.... We got 2 sandwiches both disgusting, warm and hardly any filling...... and stale!... The coffee was the cheapest syrupy coffee you can buy, disgusting . ....... Oh the crisps were nearly ok..... but nearly out of date. The tables were filthy ........... Will I go back ? Not in a million years....... I have nothing good to say about the place..... and I always try to look for the good in everything......

Just had a very pleasant lunchtime meal... yes, the choice was a little limited - probably due to them still being particular about covid. Everything was in boxes and just toasties and baked potatoes to be ordered as hot meals (as far as I could tell) but the sandwiches were super - lovely soft bread and very well filled - we had a crab and prawn and a salmon and cucumber. Came back later after the shopping for a cuppa and a bun :) Very well set up for social distancing. Tables all clean and tidy. The best thing of all were the staff who were friendly, efficient and willing to help.

Me and my sister called in for a coffee and cake. Lady on the till very rude no please or thank you, the lady in the queue in front of us asked her a question that she dismissed. My sister asked her for a pot of cream for her scone and she said "we ant got none" without even attempting to look. Wasn't given any cutlery or plates. Tables are filthy and my mug stuck to it. Rubbish won't be returning. However the lady on the entry was lovely at least thats something.

It was like having an indoor picnic! The cutlery is small wooden knives and forks. The menu is uninteresting with very little choice.. No saucer with the teacup, so nowhere to rest the spoon. A bit pricey for what it is. On the whole a very disappointing experence. Will not eat here again.

Not our favourite place but when they send vouchers for a free drink you have to use them.We had a hour doing a bit of shopping then called in to use our free drink vouchers not the greatest cafe but who cares when it's free.

O.k. for a brew. However the tables are a disgrace and should have been on the bonfire a long time ago. There must be a doubt on whether they are hygienic.

always drop in the cafe for a quick cuppa or a bite to eat when visiting the store. nice food and with free drinks vouchers why not. The food is fresh and very reasonably priced. Makes your shopping day more pleasurable.

Sticky tables, coffee undrinkable, 50 per cent of the staff are obviously disinterested. Can't say that Morrisons cafe (adjacent to Boundary Mill) is wonderful but it beats this one into a cocked hat.

Cheap for a store restaurant but you get what you pay for. Coffee awful, cooked food terrible if you visit stick to prepared, packaged Sandwiches

Just popped jn for a coffee, great place to shop and it was a huge big store to look round, coffee and mince pie, the cafe was clean and tidy staff were pleasant enough, we were a bit late for hot food but still had sarnies left.

We shop at Boundary Mills Catcliffe quite frequently and overall I am quite happy with the experience with the exception of the cafe. This is the third time I have tried it and I kept hoping it would improve, it hasn't. The menu itself is very limited, mainly sandwiches or filled baked potatoes, neither of which is very good. The level of hygiene is poor, sticky tables and unclean cups, on this recent trip we asked for our cups to be changed. Worst of all is the overall ambience, there is none, think bus shelter cafe on a poor day. Even with regular free drinks offers we will not be returning.

We went as a group of four friends and expected to be able to eat, drink and chat. No such luck! The music was so loud it made talking quite impossible. I asked a member of staff if it could be turned down but was told that the staff have no control over the volume, it is controlled from above, whatever that means. The food was quite nice but the queue was so slow that by the time anyone got to the checkout the hot food was cold. The floor wasn’t very clean, the carpet was littered with waste food. I appreciate that the shop and restaurant were busy but I think they could do better. Not enough staff. Music too loud. Floor dirty.

this cafe has both good and bad points, most of the hot food is very good it's the hot drinks that let it down the cafe is big enough and busy enough to serve proper coffee instead of the tasteless machine coffee they serve. I had a custard slice and that was lovely plenty of custard my friend had a custard tart and that was dry

I said I'd never go in here again but we had a voucher for two free drinks so we called in. This is a really big restaurant and requires plenty of staff.Well today it was absolutely packed the counter was a consistent flow of customer's. But credit where it's due the queue moved along at speed the amount of staff serving was good.The food looked really very nice the drinks were lovely. Price wise you can get a snack and a drink very cheap in here.Maybe they've finally learned there lesson.

We had coffee which at £1.50 was ok. We also had a salmon sandwich for £3.50 and to be honest we still looking for the salmon. The sandwich for the money was a bit of a rip off we'll certainly not go here again. Love the shopping it's a lovely place but shame about the cafe.

Visited for a drink and a cake. Ask the young assistant for 2 cold drinks from the pump. She outed half measures in the glass and slammed them in front of us and then walked off. I was going to ask her to top them up but she disappeared. We then went to the till and I said ‘we’ve got half measures on our drinks’ but she ignored us too. The muffin I unwrapped from the paper turned into crumbs I couldn’t even eat air and my husbands custard tart was dry and tasteless. What a waste of £5.25!!!!!!!!

Took my Mum here for a quick lunch. The place is clean, tidy, nothing special in terms of decor. Food choices are a tad limited, and on the expensive side, but we managed a toasted tea cake and shared a scone, with a drink each. So why the low review? Quite simply the service and progress through payment is very poor. There was actually no one serving or to ask questions when we arrived, so I leant over to lift lid off soup option to see what it was. At that point someone did arrive thankfully. Queue building up, I ordered two tea cakes, grabbed a scone and then proceeded to check out. One poor harassed member of staff not only operating one of the two till points, but also having to leave till to get drinks for each individual customer. By this time there are some eleven people all queuing, many with hot food going cold as they wait for this farce to get to their turn! I did mention what a poor system it was to the staff member, adding that of course it wasn’t her fault, but there were a lot of dissatisfied customers in that queue, and it didn’t let up the whole half hour we were in there. No help came, it really is a very badly thought out staffing model. There were two staff happily keeping the place clean and tidy, but its help on the tills, or someone to do the drinks that are really required. We shall go to Morrison’s cafe next door next time.

Nice cafe within the store. However felt the prices were high. Example £2.25 for a vanilla slice!!!! At Morrison's supermarket next door you could get two packs for that price. Asked for mugs of coffee, these were toddler size, so small. Love the shopping aspect but wont use the cafe again.

We went looking for a dinner service, bit disappointed as it's all seconds or stuff no one wants in the sales. More staff then customers! Really quiet to shop in though. Food was ok nice options and reasonably priced. It was fresh and appealing and tasted good, we had not beef baguette, Could of done with a few onions on though. Nice cafe with adequate facilities.

This store is local to us so we tend to take it for granted but when we look at it from a non locals point of view we have to say "what a lovely store it is". We didn't visit the restaurant this time so cannot comment but as usual the store had its usual huge amount of "stuff". They stock near enough everything you could need for the home and also mens and womens clothing (but not childrens clothing). They have a BHS outlet section that has some childrens clothing along with other "stuff". There is always absolutely loads of staff on hand and they are very helpful. The toilets are immaculate but on saying that, two of the hand driers in the ladies toilets have been out of order the last 2 or 3 times we have been.

This place is so big and plenty of variety lots of big name brands.With the added bonus of a great little snack bar. Lovely clean place well set out lots of seating. We had a lovely jacket potato a bacon butty and two drinks and so cheap will definitely be going here again.

We visited Boundary Mills to purchase clothes and called in the cafe for a snack. We were surprised at the size of it since our last visit. There was a wide range of food and remarkably low prices and the service was excellent.

Called in for a bite to eat whilst shopping, it's okay. There are some good points and petty average points. Good points: plenty of seating, pleasant environment and atmosphere, Good disabled easy, access, custard slices are delicious, most cakes are very nice infact, wide selection of drinks, hot and cold food. Average points: cost, sandwiches, salad bar and hot food. I think the quality of food could be quickly and easily raised by making sure hot food doesn't dry out whilst on hot plate and placing a lid, cling film or cartouche on the salad items thus keeping them fresh. Today I was put off the hot food and tuna mayo for precisely these two reasons. Found the quality is inconsistent, usually average/good or better.

We call a few times a year & are never disappointed. The eaterie is clean & well presented & in the proximity of a great shopping complex. Rainy day venue or just a shop till drop day you need not look elsewhere.

I visited this cafe at Catcliffe yesterday, never again. The trays were dirty, they had food on them. The first knife I picked up also had food on it. The teaspoon compartment had only 3 spoons so you could see all the dirt that was in there. Complained to a member of staff who told me thats how the cutlery comes out of the dish washer. also the trays are stained not dirty. Wrong they were filthy. Come on Boundary Mill you need to do better.

Called for lunch yesterday ,the food was terrible the veg was rubbery and the dumplings were tasteless after paying over £12 I will never eat there again

average age of people who where using this cafe looked 80. seeing most must have dentures i dont know how they ate the food . potatoes cold veg that hard was cruchy as for dumpling would deff not melt in mouth.

Called in for a drink whilst shopping in the store. The girl on the till was also serving the teas and coffees which made it a bit slow to get served. I cannot comment on the food this time as I only had drinks because on our previous visit the cakes were a bit dry. Would use this restaurant again but again just for drinks.

Called in earlier than usual and decided to try breakfast. Not bad value and free choice of eight items. Unfortunately, the food was pretty bland save for the bacon which was very good. Drinks were good. Wouldn’t use this for breakfast in the future.

Quick coffee stop after taking nanna shopping - coffee was ok - cakes were dry ! Service ok but lots of tables dirty and slow service as they were low on staffing

The food was beautiful the homemade meat and potato pie is to die for very fulling and enjoyable I added roast potatoes for a extra 99p and they were lovely overall the food was excellent the coffee was good the staff was really friendly and helpful I'd definitely recommend this place just for its food I was too full to go shopping after lol

Went to Boundary Mills for a leisurely look round,had Tea and Cakes in the Café which was very nice and reasonably priced. The staff were friendly and even though it was busy the tables were kept clean and tidy.

I visited this cafe recently & can only say the food is terrible. The mince & dumpling were very dry, the veg was uncooked & the supposedly roast potatoes were hard & cold. I had to pay 99p extra for the potatoes which I think is insulting. All in all it was not very enjoyable & someone in the kitchen needs to learn how to cook. Apart from the food the cafe is clean & bright but the service at the till is very slow and we were overcharged. Not a good day.

Had lunch here today I had the quiche and salad and my husband had the mince and dumplings although the menu is quite limited what we had was very tasty. We found the staff to be very friendly and helpful

had late lunch here yesterday, usual fare in cafe's but quite slow, obviously not enough staff on as the 2 girls I saw were working as hard as they could. One of party had chilli in baked potato, she loved it, I had some soup, not enough !! Grand daughter had a child's box, usual rip off. Would just recommend having a drink unless you are flush.

I love shopping at boundary mill but feel that the restaurant is missing a trick. Its long been known that Ikea serve a limited menu of basic food that's cheap to buy and tasty enough to draw people in and I believe the same thing could be done here. The friendliness of staff is hit and miss, the coffee is slightly bitter and average and generally the atmosphere is of a 'caff' rather than a place to meet friends, have breakfast or lunch with a refillable cup, then wander around the store happily fed to spend a little money. Nowadays I still shop at the store but give the restaurant a miss. Shame, because it's a big enough space and it should be full of noise and clincking cutlery all the time.

La chaqueta de fritas que tuve fue muy bien preparado y agradable pero el café dejó mucho que desear no te molestes con el café con leche es horrible no hay crema para el café normal que solía ser. Mi amigo tenía un sándwich ubicada que era horrible.

Coffee tasteless ,sweet like rubber. Not as good as it looked. The cafe was clean none of use enjoyed the food,even though it looked good.

My first visit to boundary mills I decided to go to the cafe there is a good enough variation but the quality of what I had was very poor I had a jacket potato that was lluke warm at the best and the chilli was just a solid splodge dried out and tasteless the service was great but the food was inedible

Visited on a Saturday and was very unimpressed by the staffs attitudes towards customers, I'm not bothered about a conversation but more than yes or no would have been nice, and to hear staff saying they can't be bothered sounds about right when you are kept waiting over 20 minutes for a cheese toasty. For it then to be put down in front of you and when you thank the staff a reply would have been nice other than to be ignored. Very rude and ignorant and if I behaved that way at work I wouldn't have a job!

Espere 20 minutos para un bocadillo tostado, el personal, la comida muy regular intempestivas, y pagamos 1. 99 por una pequeña botella de agua, sin duda no volveré

Went with a friend. Ordered a bacon and tomato sandwich... Made to order and was fineMy friend wanted just bacon.. Was given the 2 smallest pieces you have everseen. Didnt half fill the bread.. On reflection we should have commented on this at the time but were tired and hungry. Terrible portion size and defo not worth £2+Spoilt an otherwise nice day. Not happy

It is what it is cafe to enjoy a coffee whilst shopping nothing special but does the job really nice .

We started our visit with a pot of tea. Pods of milk available but asked if we could have fresh milk, happily got us 2 small jugs. After a wander around the store we went back for lunch. Quiche of the day with salad, beautifully made quiche, generous portions, (love the beetroot). Good value for money, very helpful courteous staff. The cakes looked devine but we didn't indulge on this occasion, maybe next time.

The cafe is actually BB's. We visited during a Boundary Mills sale event so it was busy and staff were stretched. Because it was after 6pm much of the hot food had run out and there was no attempt to remove signs for it. I tried a portion of quiche. It was fairly bland and stodgy but nothing to complain about and there was certainly a good size portion. Coffee was average.

12.35 and Stock needed replenishing. 3 toasties left and poor choice of sandwiches. Hot Food over cooked and Long long queue.

This has to be the worst cafe I have ever been too.Food is terrible, staff need to put a smile of their face and it is in desperate need of a make over !

Had a cup of coffee and the cup was covered in red lipstick, not impressed, had drank most of it before I noticed think staff should check cups, also did not take off 25 percent off like my goods stated and had to queue up to get refund, so make sure you check your receipt

Quick call to the retail outlet and a decision to have a snack was worthwhile.Options were limited but the staff were helpful and chirpy.Can't ask for more.

This restaurant is ok for a drink and a snack while shopping. Decent range of food, snacks, sandwiches, hot food and cakes. Food is quite pricey. Staff are pleasant.

Brought friends here, for breakfast that live abroad..i can honestly say, it was the worse breakfast i have ever had and i have had plenty in my time ..never thought in a lovely shop like Boundary mills the cafe would be so bad..pull up your socks and get it right as your not cheap either.

Called in when we visited the main store.Plenty of free car parking.Ideal for disabled.Unfortunatly the cafe was a poor experience.Only had a very small selection of the items on the menu.Thetea was only just warm and the tables were sticky.A member of staff came and wiped the table but cleaned around items that were on the table.Was expensive for what it was.Wont be going back.

We have had coffee and cake here on two occasions but the staff look miserable and are not helpful at all. The place is clean and handy while shopping but could do with a more interesting menu and an update.

Popped in for some new light fittings and decided to try the cafe, excellent choice and good options for kids. Good coffee and cake selection.Lovely clean toilets too

Dingy cafe at the back of the shopping area. Nothing very attractive about it. Cheap snacks and hot drinks

Most food out/restaurtent do cater in some small way not here just had a black coffee dissapointing vist

We popped in for breakfast this morning, s really good deal and gluten free bread which always gets my vote. Friendly staff and clean and accessible, will return

It is always a pleasure to eat at boundary Mills Cafe, because the food is really good.We mainly go for tea and toasted teacakes but have, on occasions, eaten from the kitchen. Everything is piping hot and I have to say that the toasted teacakes actually come with enough butter (which is not the norm!). All the ladies are very nice and the cooked food is brought to your table. The cafe probably lacks atmosphere but if its quality you want, then you don't mmind.

We were shopping in Boundry mills and decided to call in for a coffee and a milk for me its clean tidy displays well stocked nice friendly staff an nice clean tables

A good choice of snacks or a light lunch but food was allowed to dry out.. The chilli had virtually no moisture or sauce... The fish pie also lacking sauce and dried out.. The top was burnt cheese... The meals may have started out very good... But maintenance of them is very poor... A few spoons of hot water and a cover to stop the lights drying the food would improve it greatly

I visited this cafe with my hus band & daughter & found the choice of food & the prices of food & drinks to be extremely reasonable. The staff were all very pleasant & willing to please. The jacket potato I had was lovely with alittle side salad. All in all a very pleasing experience.

Called a few weeks ago for a look around before our usual supermarket shop. Little one asks for something to eat so we head to café as both Mum and I were ready for a coffee. Never got that far as little one asked for crisps and I refused to pay 99p for a packet of Quavers!!! They should wear stripey jumpers and masks. Wouldn't even bother looking at rest of menu.

Would love to spend more time browsing but due to undrinkable coffee and tea we head off some where else first for a coffee. Part of your day out is to enjoy a coffee and a chat.

Love the store but hate the cafe - visited yesterday but will not be visiting again. Staff trudge around the tables pushing a trolley supposedly with the job of clearing the tables which yes they did although slothenly and no thought of tucking the chairs back under the table - and no sign of a cloth in sight to wipe the table so every table I approached was dirty with spilled salt, sugar or tea stains. I ended up wiping my own table with a bunch of napkins before I could settle. The cafe is a stark contrast to the store which is kept beautifully clean and orderly and wish I could say this is a one-off but there is a previous review mentioning the same thing.

Just dire food matched only by the dire lack of atmosphere and inflated prices. If really hungry, go and get something next door at the supermarket cafe to fill you up.

Having a decent shopping experience we decided to pop in the cafe for a drink.What a fiasco, the cafe is laid out in a u shape , hot food at the bottom of the u.By the time you get to the till the food is cold, when several of us complained to the manager about the delays she was very apologetic but quite frankly useless.There needs to be a quite severe overhaul of the design, hot drinks only one side and hot food the other.

We called to shop & bought a light lunch in the cafe. Very clean. A lovely smile & prompt service from waitress Lisa. The jacket potato with egg mayo was tasty & served with a small salad. My partner had a well filled seafood sandwich & a delightful custard. The variety of food available will tempt most customers & is easy on the pocket. Only one small thing - the cutlery needs to be given more attention. It looks like it is just washed & then placed in the trays for customers to access. We soon wiped my knife & fork clean but that should not have been necessary. Overall a pleasant experience.

My wife daughter and myself had an excellent coffee on the 16th of September whilst visiting the store. We did not have a meal but the menu looked a good selection of food.

It seems this place has everything under one roof; other than good food. The top brands of the shopping outlet are certainly not paralleled within the café. We ordered two jacket potatoes- one with beans, the other with prawn mayonnaise. The prawn topping was tasteless and the beans on the other potato were cold and congealed, with the "side salad" possibly being the worst "salad" we have ever been presented with and not appearing to be fresh. We won't be visiting again.

This cafe has definitely gone downhill. We have visited many times before and always been happy with the standard of food and drink. Today we ordered 3 lattes (was not asked if we wanted small or large, was served large (large price!) and a bacon and sausage sandwich. The sandwich was okay but the bacon and sausage were pre-cooked and being kept warm. The coffee tasted disgusting. It had never been a latte. Cheap coffee served with what tasted like powdered milk frothed on top. I couldn't drink mine. Also disappointed to find that the beautiful gluten free cake that they previously served was not available and had been replaced by expensive gluten free macaroons. I could nip next door to Morrisons for a whole packet for the price charged for one in the cafe. Shame because I won't be going again!

Don't understand the other review. No mention of quality of food. We had excellent coffee - 99p for a very reasonable sized cup & scone, jam & butter £1.40. We went back a second time for coffee & gluten free snack for another party member. The toilets were superbly clean. Would definitely recommend for coffee break & will try a meal the next time.

This is now the second time we have had a meal at Boundary Mills Cafe whilst out shopping in Boundary Mills store Catcliffe. The cafe is large with plenty of wooden tables and chairs. Today we ordered steak pie and peas with mashed potato. Ordered it and paid for it at the hot counter and 10 minutes later still waiting for our food. Asked one of the assistants why the delay and she informed me that our order ticket had dropped behind the counter??? She did immediately get our requested dinner. Why it can not be given immediately when the order is taken is beyond me as the pies were on the hot plate also the peas.The table cleaning service was extremely slow and many customers were clearing other peoples tables who had left. One assistant cleared the tables but didn't wipe them down afterwards. Staff need to be more professional I believe whilst working. The cutlery was very clean but better cleaning of the cups needed as I had to return two. One teabag needed per teapot as it is otherwise too strong in my opinion. It will be a while before we call in again to allow time for training and improvement!