Botts Coffee Shop in East Lindsey

We went specifically to this venue for breakfast. We ordered different breakfasts and made some changes to one of them with the helpful counter staff. The tea in the tea pot was cold and we took it back for a replacement hot tea pot. The breakfast was brought to us by a member of staff who did not smile or speak. Having ordered extra well done bacon we were surprised to note that it certainly hadn't been even well done. The plates were cold and so was half of the breakfast, the rest of it cooling rapidly. The toast and prepacked butter were placed on the top of the breakfast and we had to use our fingers to try and get them off the top, even though there was nowhere to put them (have they never heard of side plates)? All in all, very poor. Customer care is clearly not a priority.

Good choice of food, tasty cakes. Good choice of food. COVID measures in place and observed by all. Bonus that you can go around the garden centre after eating

We have visited this coffee shop and restaurant many times, and can thoroughly recommend the food - particularly the scones (usually a good variety thereof) and sumptuous cakes. Friendly service - although can be a very slow at busy times, as often only one person on the counter. Lovely and light, airy feel - and a designated space for customers with dogs (presumably when dogs accompany the customers).

Wyvale (the current owners) sent discount vouchers including one for afternoon tea. We asked for that at at half past one, but were told "we don't serve it till 2". Fine, we looked round the garden centre and came back at 2. Chose a table, noticed the specials sign on the table advertising afternoon tea - a promising sign. Went to order, and told no again by different staff. Insisted on being served and they begrudgingly threw one together. How was it? Well, it came on a very wobbly cake stand which was in danger of dumping it all over the table. It all would have gone back had it not been for the discount and the hassle of getting served in the first place. The scone was excellent, the sandwiches satisfactory (though not the fillings or variety of the menu picture), but the cakes were nasty, over-sweetened fancies that Mr Kipling would reject on quality. Had we paid full price I would have wanted a refund. And to think I used to recommend this place. No more.

Sándwich de queso de mi hija estaba hecha con queso rallado así cayó en pedazos. Mi mermelada de cebolla roja salchicha Lincolnshire baguette tenía un abundante sabrosa pero el pan no era del todo crujiente.

All I can say is it is a good job this place was not busy! Really poorly managed, lots of young staff busy doing nothing. Poorly planned...1:30 and they have a fresh batch of soup on the go which will be 45mins.... Only one person actually serving on till, so things grind exceedingly slow! DO NOT enter if you expect to get served in a reasonable time! Disappointing service overshadowed good food!

We visit this coffee shop often. Coffee and cakes are very good as are pan inis, sandwiches and other light lunches and all reasonably priced.

Visited here with my partner and his family for afternoon tea. This came with a lovely selection of cakes which all tasted amazing, the brownie especially! The sandwiches were also served with really soft fresh bread and the scones were delicious. The tea was great too. Would definitely recommend and visit again.

We found the food here both over expensive and not appetising. We visited intending to have lunch, when we saw the prices we settled for toasties which we found Un appetising the lettuce was certainly not fresh and the resturant itself didn't do the place any favours with dust weeks old on the venetian blind and a pile of rubbish outside the emergency door.The paintwork was also tired which suggested to me that nobody really cared. I complained to the man in charge, (Wyvale now own the Garden centre etc) who apologised and tried to buy me off with a free cake and a coffee. He told me things would be investigated. Nearly a week later nothing has been done so as I told him neither our family or friends would be going there again.We didn't want freebies just decent food.

This coffee shop has varied menus and a good veggie selection. The staff are pleasant and efficient and the food well-cooked and tasty. Would definitely recommend.

My wife and I often stop here on our way to Lincoln. After carrying out refurbishments some time ago we have noticed a big improvement in the menu and although the food and service was always good the cafe/restaurant has moved up a gear. We are very happy with the way things are progressing.

We visit this coffee shop on a regular basis - 2/3 times per week - but the addition of music now being played has destroyed the opportunity of having a peaceful morning coffee while doing the crossword. The music machine is situated by the table reserved for disabled people meaning that it is unlikely that this table will ever be used. If you enjoy listening to Amy Winehouse then this is the place for you as it is her cd playing constantly on a loop. If you stay for any length of time you will have the joy of '...I'd rather be at home than in rehab...' being played twice. The age group for morning coffee is middle-age and it therefore makes you wonder if the music is for the benefit of the staff when surely it should be for the customer. In any case why is it that coffee shops destroy their character and ambience by blasting out inappropriate music for the setting. The service is a bit hit and miss as a previous customer has highlighted. There are a couple of staff that are friendly and professional and some others that really have no idea what customer relations entails. The latte and mocha are sometimes full and sometimes only half a cup, the toast and tea cakes are sometimes white, as if only flashed under a grill, and need to be returned. There have been some changes recently and the prices have gone up to pay for them. Staff can be slow at clearing and cleaning tables and sweeping the floor after some messy eaters. The Saturday casual staff are the best at doing these tasks. We have noticed that some other regular customers, some who spent a lot of money each week, have deserted and gone elsewhere because of these changes. We will be joining them. I know that feedback has been given to staff regarding the above problems yet nothing happens.

I hadn't been to Botts for a while as it had got a bit "samey" but I was told that they had made some changes, so I gave them another try. I was very impressed. For a start they have got rid of those silly wooden spoons (that always fell down) with the order number on, and put numbers on the tables. The daily "Specials" are much more "special" with a veggie soup and two veggie main meals that are a bit different. I had stuffed red peppers with roasted new potatoes - very tasty !. They also now have a lady who comes around and asks if everything is OK with your meal - nice touch, that's good Customer Service, Botts ! Would definitely recommend.

Botts Coffee Shop is a relaxing place to go with good car parking and nice refurbished interior and friendly staff. The Breakfasts are good and excellent value the only niggle is that they do not do a Veggie Breakfast which is a shame, we have asked in the past, but staff did not seem keen to do one. The Toasties are excellent and are one of the many good food choices on offer. Botts is worth a visit if in the area.

My husband and stepdaughter and son in law go to botts for breakfast when we can and I can say honestly it is great !!! They use fresh local produce where they can ( myers bread etc) and it is lovely you get bacon egg ( cooked to your choice ) sausage beans and hash browns and fresh tomato then 2 slices of toast and either tea or coffee which ever you prefer all for 4.99 per person fantastic is all I can say . So treat yourself and go and try it you won't be disappointed !!!! 😊

This was our 1st time for a while and certainly wasn't disappointed at all. Sadly, the specials soon run out, so we could order only 1 specials, so we had to choose something else. There was 2 of us, wanting the same special. I chose something different from the menu and wow wee, i wasn't disappointed at all. My meal was simply perfect and full of flavour and 1st class! The special was to die for too, i did get a small taster and it was delicious! There was a slight delay from ordering to the food coming to our table, but the chef came to us to say to bear with them which we didn't mind and REALLY appreciated the visit (Thank you)! Overall, very impressed and won't be pour last visit either, so we'll see you again soon!

My friend and I visited the Crowder Garden centre yesterday, 3rd Oct. To say were disappointed is the understatement of the year.. Yes the decor was appealing, but that is where it ended, we were given a very limited menu, but items listed were not available, we both ha Haddock and chips which had a flavour which was most unappealing, and left us feeling quite nauseous for the rest of the day, coupled with a great thirst.. The service was very slow and unfriendly... I would therefore advice against going there.. Maybe they should just concentrate on the garden. Centre.

Had afternoon tea last week and it was really good. The sandwiches and cakes were delicious and the service was great too. We took some friends, one of whom was in a wheelchair, and we were looked after very well by the young man in charge. Although there were quite a few people having tea, we did not have to wait for service and the atmosphere was bright, fresh and comfortable (loved the curtains)

We have been on holiday and been to Botts for afternoon tea before. We decided to return when we next visited the area. As before it was amazing, freshly cooked cakes and scones, and lovely little sandwiches. The staff were amazing and very helpful and friendly. The coffee was hot and delicious, we will definitely be returning when we next visit the area, and we would definitely recommend to our friends and family, thanks for the pleasant experience Botts.

We used to be regular visitors and it was always a lovely treat to have coffee and lunch up at Botts. Nowadays it has lost the special feel and is low on our list of lunch venues. To be fair, the food and drinks on offer are still pretty good but the place is now spoiled by the predominately young staff who really have no idea about customer service. They have an offhand, uncaring attitude which leaves you feeling unwelcome and, often, as if it's a nuisance to have to stop chatting amongst themselves and actually serve. I resent paying around £20 to be treated like this. I've witnessed the staff standing around chatting as every empty table is full of used crockery. We shouldn't have to clear tables ourselves in order to sit at them! The few mature staff are lovely and attentive. The young ones need serious training in customer service. I've held off from writing this review for many, many months in the hope that things will improve. They haven't. A great pity. It spoils what was once the best of the town's eateries.

To be fair the place is advertising for a catering manager and it was obvious it needed one. The atmosphere is not conducive to a comfortable meal. It may have been an off day but food was limited eating area untidy and faded. Sandwich substantial but expensive side salad limp.Dissapointing visit.

Disappointing from start to finish, poor value for money too! Filter coffee undrinkable and sausage in baguette dry, overcooked and tasteless. Poor service, I was unaware that I had to collect my own cutlery - the waiter delivered the food to the table and then told me where the cutlery was kept (no offer to help), when I got to the container there were no knives.

Had a lovely lunch here last week. Service was quick and the staff were friendly. There was a good range of lunch food available - from sandwiches/baguettes to jacket potatoes and more as well as fresh cakes. We sat outside which was very pleasant and peaceful, it is within the garden centre so it felt a bit like we were sat in the garden. Recommended.

To-day we visited Botts Bistro. The service was unhelpful to the point of rudeness. The time was 15.10 and the establishment was quiet but all of the three staff were very surly and we felt very unwelcome. The ramp for the disabled had an entrance door which was locked. The very elderly customers were obliged to carry their food trays either up a number of steps or down steps to reach a table and had obvious greatly difficulty but the young staff did not offer any assistance. Only one table was available near the self-service counter and understandably this was for wheelchair users only. Will I visit this establishment again? Definitely NOT.. This is not the first time we have noticed these things but we have always made allowances/excuses for them

Based alongside Crowders garden centre, it is an excellent place to stop for coffee and cake or a light lunch. There is a nice conservatory to sit and relax. If you was a more substantial meal there is a formal restaurant.

Really lovely coffee shop where you can get drinks, snacks, and full meals, all well presented and tasty. Scones are very more-ish! Friendly, helpful staff. Couldn't decide between toppings for cappuccino, so waitress suggested both "because it's Wednesday"! The place is set in a garden centre so the setting is great. Only item that stops it getting an "excellent" score is the loos, which need a freshen-up.

Stopped off for afternoon cup of tea and slice of cake. Nice garden centre and good cafe with food and drinks. Average prices , clean and presentable although ladies toilets need a regular tidy and a decoration.

It is a welcoming, friendly and modern place with a good selection of tasty food and delicious cakes. Relaxing atmosphere and the added benefit of a garden centre to stroll around afterwards.

This café is a well kept secret as its just out of the town centre at Crowders garden centre.Lots of parking spaces, Its stylish, modern, immaculately clean, spacious and has pleasant staff and excellent food. Its always a joy to visit,I highly recommend you try it.

This is an eatery that has a good ambience and lots of potential let down by average food that isn't value-for-money.The jacket potatoes are tiny, The quiche portions small, the coleslaw looks like it's been cut up with a bandsaw and the dressing none-existant.Please get your act together Botts - you can do better than this !

Having moved from a town that had a Costa coffee, Sunday mornings would often find us with the papers and an hour of relaxation with a coffee... Botts is our new Costa, offering delish cakes, and tasty snacks

Such a easy comfortable place to stop - with plenty of free parking - for coffee and a good lunch - food is tasty, coffee is good, service is friendly and efficient in pleasant surroundings. Good number of tables available or if you prefer a comfy area of sofas for informal sitting. Does get busy on some days at lunchtimes but I find it an easy and relaxed atmosphere and will return again when in Horncastle Just one point there are a few steps inside the café - just a thought for those that have difficulty walking.. Nice place to wander around too with the adjacent garden centre of Crowthers.

My husband had the Lincolnshire sausage and onion confit sandwich...it was horrendous...the sausage were microwaved till they were rock hard and disguised under a mass of onion relish....so mad that we didn't complain...it's not the first time we've had a bad meal...once had full breakfast here and that was terrible..no butter for toast, cold, and bacon undercut....Sorry to say, we won't recommend here or be eating here again....we've given it two visits and both appalling...

Asked is I could have cranberry sauce with my brie, mushroom and onion panini - no problem they said. Large bowl was produced - no extra charge!Elsewhere it would have been a problem I am sure

Very pleasant lunchtime venue with plenty of food options - our sandwiches were generous and came with extra trimmings. Service friendly and pleasant. Only drawback was slightly awkward stair arrangement.

We visit Horncastle a couple if times every year and have got into the habit of snacking at these premises. Always spotless, tasteful surroundings, good choice of freshly prepared meals and snacks. This visit I had a toasted sandwich - which was delicious - and a slice of boiled fruit cake. The cake was outstanding - with huge pieces of succulent fruit therein. My partner had the Lime and Coconut cake which she also complimented highly. Excellent choice of quality teas and coffees too.

I have been a constant visitor to Botts Coffee Shop and the Redwood Restaurant ever since it opened. I look forward to seeing the friendly efficient staff . Since my neighbour has been unwell and unable to have fat etc. we have been making, almost a daily run to Botts for Tea and toast and marmalade about 10am. The staff know our order and we are always treated with a great warmth. The Breakfast that they serve up to 11am is also something to savour. Unfortunately we are now unable to have this, but still see them taking out order upon order to other customers.Sometimes, when it is very very busy, there is a slight delay, but they explain this when you order. I would rather wait for a good meal than have a quick"fast food" meal. I say that you have to go a long way to beat the quality, efficiency and price (plus free parking). Long may it continue. Thank you staff.

We go to Horncastle quite a lot as we were brought up there.when we go we enjoy a lunch in Botts food very good they do a good sausage sandwich proper Lincolnshire sausage,

Had tea and cake at Botts,One of the best Carrot cakes Ive had in a long time.Nice pleasant tea/restaurant.staff always pleasant.Highly recomend

On Tuesday 10 September my wife and me visited crowders with a visitor. The young staff at Botts appeared to have difficulty preparing speciality hot drinks. Having taken two straightforward drinks with us to the table we were told they would bring the other drink to the table. This proved to be when we had finished the other drinks. Other patrons had similar experiences. Hopefully a one off blip but I am not holding my breath.Many previous visits have experienced slow service.

Cutlery on side table but no place to rest tray and too close to steps to eating area.Not disabled friendly

Stopped off at Botts coffee shop yesterday on way to Skegness.What a "find". All the food is home made,fresh,wonderful choice and a very reasonable price.There where 5 of us we all had something different to eat and drink,each one of us said their food was delicious The coffee shop was clean,tastefully decorated and had a nice welcoming atmosphere.We will certainly call in next time we are in the area.

The coffee was good, the service was poor the cost was high. 28 mins to wait for two children's meals, a scone and a jacket potato. Tables were not cleared. All in all a bad visit and we will not be repeating the experience.

A great find with fantastic coffee, homemade cakes,friendly staff and a wonderful menuA lovely place to sit,relax or even work with a nice lounge area or proper tables and a superb display of art work

Crowther's Garden Centre is first rate and well worth looking round. When you have done that a visit to their Coffee Shop and Restaurant is well worthwhile. The restaurant wasn't open until 12 midday and as it was only 1145 we opted for the coffee shop. An extensive array of light lunches was available and we both had the twice baked jacket potatoes with prawn coctail filling. The potatoes came with a generous filling and an excellent small diced well varied salad. For afters I had an oat and date flapjack while my wife enjoyed some chocolate cake. My cafe late was excellent and my wife enjoyed her pot of tea, (and the waitress kindly obliged with a second pot of hot water when asked).While not the place for a long leisurely meal in quiet surroundings, this is the place to go for an enjoyable choice of food before continuing on to Skegness or tracking down a bargain in the myriad of wonderful antique shops in Horncastle.

Situated in the garden centre, the seating areas are roomy and quaint with lovely local art on the walls that you can purchase. Toilets were well maintained and clean. There is a nice area with leather seating, although his was much busier than othe areas (probably due to the comfy seats!)We went with our 3 boys and their grandparents for lunch before going swimming. Lovely food, adequate portion sizes. The staff were extremely accomodating and once they had realised some of the sandwiches were for the boys they came over and asked if we wanted salad or not. Freshly prepared and a homely feel to the coffee shop. Pot of tea provided 3 lovely cups. Nice selection of goodies to eat, typical for a little coffee shop, jacket potatoes, pannins, sandwiches, scones, cakes etc, however slightly pricey.

The schoolgirls on the counter turned a £25 sale into a £8 sale for the sake of ONE minute.Breakfasts are served up until 11am. We were kept waiting in a queue of 2 for 8 minutes and then told at 10:59 that we could not order 3 full breakfasts with extras as they had stopped serving for the day. A quick check with the chefs behind them was too much trouble and as a result we ordered beverages and left hungry. I am one that bears grudges with poorly organised places and will NOT be returning.

you enter the coffee shop through the garden centre,when you enter if you turn immediately left their is a lounge for sixteen people with comfortable leather armchairs,the toilets are also in this area,on the same level ,as the lounge there is seating for another 60-70 people,this area is bright,roomy and airy and because of this the paintings on the wall(for sale by local artists )do not look out of place,down about 4 steps and you are at the counter and another seating area in a very large conservatory all in all it must seat over 100 people plus there is in addition an outside seating area,whilst at the counter looking at the menu i could not see any hot meals other than jacket potatoes as breakfast is served only to 11am.however i did notice that just past the final cafeteria seating there was a very pleasan t 40-50 restaurant called The Redwood,so you could dine in style if you so desired.The cafeteria menu was much like any cafeteria,sandwiches,baguettes ,panninis hot or cold toasties,scones,teacakes etc and a variety of coffees and teas,i thought some of the prices of food were above average although i did not try any.i opted for a pot of tea for two(china pot)and two home made scones cost£6,but both were very enjoyable.Most garden centre cafes thrive on their reputations for food and drink and Botts must have an excellent one as it was very busy at1.15pm on a thursday lunchtime. however a good place to stop and relax.

My mum and I called in on the way through to Lincoln. Coffee shop it's self was clean, we waited a long while in a queue before being served, the lady in front ordered a cake that was advertised for a pound and the girl behind the counter said it was mispriced so she had to choose something else, I though things had to be sold at the price advertised for even if it was a mistake. Whilst waiting, I used the toilets, very dated and not overly clean. We waited over an hour for two sandwich, which were tasty but we didn't get an apology.

A lovely cafe within the garden centre. It was busy when we arrived and the front of house staff did seem a little disorganised - no tea spoons - so two members of staff went behind the scenes to wash some whilst two chefs looked on.... Hot Chocolate was delicious and homemade cakes gorgeous.Looking forward to trying the Redwood next door, next time

It was such a lovely morning today in Horncastle so I decided to take my neighbour to Botts for a cup of tea. When we arrived there was such a delicious aroma that we decided to have the early breakfast. This consists of:- egg,sausage,tomato,baked beans,2 rashers of lean back bacon, 2 slices of toast and butter, either white or brown plus tea or coffee. This is all for £4.99 each. When it arrived the plates were hot and the food cooked superbly. The staff are always friendly and helpful and willing to "go the extra mile" eg. taking your tray to your table if you are unable to do so. There is an added bonus that there is no washing up to do afterwards!!. You can also leave your car at the car wash and it will be ready for you when you want to depart., Thank you Botts staff for making it such a pleasure to come to Crowders. The area is clean and bright and airy and the toilets spotlessly clean. This all adds up to a good morning out, ending up with browsing through the garden centre and the gift shop.There are places outside that, in the warmer weather you can sit under parasoles and eat "al fresco".. A place not to be missed.

Dropped in for an afternoon snack, ordered coffee, tea and two smoked salmon paninis which were on the specials board. Service with a smile from the people behind the counter and the drinks & paninis were excellent with a generous filling of salmon. We sat in the conservatory, which was warm and comfortable with plenty of space between the tables.Checking the bill later it was obvious that while the bill detailed correctly what we had eaten and drunk, we'd been overcharged for the Paninis compared to the price on the specials board.Pity.

I think we know Botts as we vist several times a week. Coffee and cream in a mug is very good. A real strength is their baking, from simple scones and flapjack to quite adventurous cakes. A good range of light snacks to meals are always available and all very good. The ambience is pleasing with formal and informal seating(and of course my obsession clean toilets) Perhaps an indicator of success is a recent development, The Redwood Restaurant serving full meals both day and evenings.Only been twice but wuill certainly go again. A real opositive is the pleasant and helpful staff. Not a grumble but sometimes you have a wait to be served - victims of their own success.

My mother, who lives locally, hasn't been here for many years. We needed a quick, inexpensive meal, Botts delivered on both counts. Mother had twice baked baked potato, which was accompanied by a lovely fresh salad with a pleasant dressing. I had beef and ale pie, which had a generous portion of chunks of beef. The beef was tender and accompanied by a rich sauce, not the other way round as is often the case. Mother will be back soon. Sadly for me its a wait until I'm back in Lincolnshire.

Botts Coffee shop is a wonderful place to have coffee, tea, a light lunch, homemade scones and cakes etc. Nothing is ever too much trouble for the staff and they always greet you with a smile and "go the extra mile". Everywhere is clean and appealing. A bonus is also that you can have lunch or morning snacks while your car is being washed! They cater for all diets, including gluten free and provide cakes which are different from the usual "run of the mill" eating places. If I need "perking up" I head for Botts and come back refreshed and happy,. Long may the staff there continjue to serve us. Thank you Botts Staff.

A great place to have a snack lunch or a mid morning/afternoon break. We caught the shop at lunch during the school holiday break and it was heaving. We were told that our two bowls of soup would take 20 minutes they took 19 minutes and 45 seconds ( isn't it great when staff are on top of a very busy situation ). The wait was well worth it we had one of tomato & roasted red pepper the other brocoli and stilton both pipeing hot and served with a granary roll. Although it was a little tight for space everyone seemed very nice and we were in a coffee shop and not a restaurant.

Great place for coffee & cake or light lunch. Clean and bright surroundings with friendly, helpful staff.

Often pop up to Crowders Garden Centre and make a point of popping into Botts for an excellent cup of coffee and cake.Coffee and teas are fresh and the wide selection of snacks are always welcoming. Light lunches too are tasty and well priced.A bonus is the car wash service in the car park, we always leave with a sparkling car after our visit!

The menu and service has inproved since it was refurbished. Food is speedy, well-cooked and well-presented. There is a good selection of speciality teas. The only little point I would like to raise is that the jacket potatoes are tiny !!

This is one of the places in town you can find everyone on any day having coffee or tea. The cakes are delishious. Nice place to meet a friend for a quick chat and updates on each other's lives.

It's a nice place for a tea or coffee and something to eat if you are hungry - and it is a lovely garden centre - one of my very favourites. If they could do with food what they do with the plants and layout and atmosphere - then this would get 5 stars. It's a pleasant coffee shop and light bite place but uninspiring. And a little more comfort would be welcome. It doesn't make you want to linger like the outdoor bit does. Overpriced as garden centres usually are, it's not somewhere I would avoid - but I wouldn't seek it out just for the cafe either. Come for a serene walk through plants and pretty garden ornamentalia. Then head off somewhere else for lunch.

This restaurant is situated in the Crowders Garden Centre in Horncastle, Lincolnshire; an excellent garden centre. We have been visiting Botts for about 30 years periodically which we have generally enjoyed Unfortunately the day we visited it we found the service was slow with queueing and the food at best mediocre. As locals who enjoy a meal out, we have not repeated the experience despite visiting the garden centre many times since.

This is a nice little cafe with good food, pleasant staff and excellent service. My only criticism is that the portions are too small !

Good coffee shop with plenty of choice of home made fare.

Food is fab and i love the staff , cant do inuf for you , its a must , i only go for the food dont do gardening , lol

When driving through Lincolnshire on a regular basis I like to stop at Botts Coffee Shop inside Crowders garden centre. It has plenty of parking, nice toilets and freshly made food. The coffee is excellent, and there is a fine selection of healthy farm fruit juices. The cakes are home made. My favorite is the Lincolnshire Sausage Toasted Sandwich with Onion Marmalade, which is quite yummy. They are always helpful for those with a gluten free restriction, as they know exactly what goes into everything as they make it themselves.