Botchergate Tandoori in Carlisle

2.5 hours for delivery yes I understand we are in trying times but at least stop taking orders you cant cope with.food arrived cold and not pleasant we would have cancelled the order if we hadn't used food hub and have to wait up to 5 days for a refund . wont be ordering from the tandoori again.avoid at all costs and not even an apology on the phone twice.

Ordered a curry to be home delivered for first time ever (due to Covid19 lockdown) and it was just delicious! Have dined-in for the superb cooking at Botchergate Tandoori/Rafiks for a long time so knew it would be good anyway! This is the place to order your lockdown treat from!

very bad customer service skills waited 2 and a half hours for the food It did come warm chips soggy with condensation But other then then that it was ok I have Always used these guys but I won’t any more The lad on the phone sounded 11 and the lass spoke to you like u we’re thick!!! But after reading all the terrible removes now after my experience I wish I read sooner!!!!

Awful home delivery arrived late food barely warm stuff missing to be told I have to wait another 30 minutes for the missing things terrible

This was home delivered meals.Used to order from here all the time, but this was my first order for 18 months. What a difference, they must have a different chef as the food was terrible, I would say the worst Indian meal I have ever had. Waited 1hr 45 mins just to put it in the bin. Four different meals all bad. What a shame it's gone down :- (

We used to get a takeaway every weekend until lately. It's only because they have a good selection of curries and delivery is fast that we try again, see if its better but sadly not. More than often popadums are oily and taste awful and don't always get the amount you order. The curries are sometimes watery and inconsistent in quality and taste. Looking for a new Indian as given up on this place.

Decent indian fare, decent value for money, in a not especially nice part of town, mo on street parking but a nearby car park. At the end of the meal we were informed that it is a cash only restaurant. This resulted in a traipse back to the car for one of us. Good job we actually had cash as there were no signs up

Walked in off the street after a long road trip with my dad. A welcoming pleasant staff and great quality food. Really enjoyed my time here. Will be back again. 😊

The staff were friendly and efficient, although it was quiet when I arrived. The food was very good and reasonably priced.

Nice meal yesterday evening, just walked in late on, they were all very nice, meal nice and enjoyable, madras on the hot side which I like... Our party enjoyed there meals all very enjoyable

Absolutely disgusting- chicken balti tasted strongly of plastic and onion bhaji’s swimming in grease - waited over 2 hours for home delivery - couldn’t eat it as so bad - spent over £60 and meals terrible - worst curry I’ve ever had! 🤢

Had a korma and a chicken tikka masala, both bland and watery, never had a watery curry before, the chicken tikka tasted like plastic (I know these curry's aren't usually full of flavour but they was extremely bland). I've tried nearly everywhere in Carlisle that sells Indian food, this was still the worst Indian food I've had in Cumbria. Food didn't come that hot either. Rice and peshwari naan spot on, chicken was good quality and the food arrived on time so I'll give this a 2 star.

Shocking service from here. Used to go all the time. Had food on Friday and it come with plastic in. Also even though they replaced the food it still came back with plastic in. Shocking service shocking food and when I told the manager he didn’t seem that fussed. Do not use them who knows what’s in your food. Stay away. Trading standards have been informed.

Very disappointed tonight and telephoned to explain why. Full of apologies but no solution offered. £35 for 2 as a takeaway. Will not be back after years of custom. Chicken dishes were gorgeous, King Prawn dishes a disgrace. Good bye 😩

Let's start with the good bits - This is pleasantly decorated restaurant (formerly Rafiks) that boasts decent air-conditioning, can clearly cook! The Lamb in the two dishes that we ate was absolutely beautiful! \the service was timed just about right in the most part and the prices were very reasonable. So, where did it go wrong? Firstly let's deal with the starter - the chicken pakora was overcooked and dry, in itself probably only a half point loss. The main gripe was the lack of atmosphere - yes, we were the only diners in, but that should have offered the staff a great opportunity to interact more with us. We have eaten as the only diners in many restaurants and this has allowed the hosts an opportunity to chat and make food choice suggestions based upon what they have perceived about our culinary tastes. Dining out is an experience and I'm mindful that Botchergate Tandoori was formerly just a take away before they took on Rafiks...maybe that's the difference?

excellent food got here early and still hot , brilliant

Ordered takeaway at 7:30pm ... still waiting for food at 11:45pm. Not good enough. Will never order from here again. Manager refused to acknowledge the order

1 hour late delivery! food arrived, the full order wasn’t all there, pointless phoning and complaining as wasn’t awaiting another few hours for a few popadoms & dips!! curry was greasy and runny! chips where also greasy! for complaint Iv had about this place, and used many times before!! won’t be back in a hurry

food itself was pretty good and enjoyable, ordered at 18.00 and said delivery was going to be 19.35 , rang them at 20.05 to ask where it was and turned up at 20.15 so 45 minutes later than stated and the 3 cans of pop ordered were missing , driver said he would tell them and get them sent , 22.30 and still no drinks so won’t be ordering again , 2 hours 15 minutes and charged for 3 cans that I’ve not received is very poor

Having to wait over 2 hours for your food to arrive unbelievably bad service

Very good food, excellent value, efficient and friendly delivery - would not hesitate to recommend 👍

Food was great and will definitely be ordering from them again and customer service was incredible as well. Can not reccomend enough.

Food was great only down side was the rice. Didn't have much flavour at all. But overall was good😁

Food lacked flavour. Masala was watery. Arrived late! Spoilt Valentines takeaway!

My order arrived 45 min late and when it did arrive it was cold. Won't be ordering from here again.

food was quick but not great. chicken dry and naan was chewy and didn’t taste of much.

First time ordering from here and the food was lovely I would definitely recommend

My only complaint is that I received 4 very dry and unedible chapatis

Forgot the naan so I called and they brought one along with onion bhajis and a bottle of coke as an apology :D

Over an hour late and average at best. Ordered 4 hours before it arrived! Won't be ordering again.

Excellent hot food, arrived quickly and early, definitely order again.

Very good food and great service would definitely recommend

the food was alright but not worth the hour 90 minute wait

the food was 30 minutes late then when I got it the food was all cold. very disappointing.

Beautiful food! Would definitely recommend

Sent the wrong order, sent a chicken madras rather than a masala, which for me was inedible as it was too hot. Rices were cold and the balti my other half ordered was full of onions and cold. Wont be back.

I find the curry a bit too watery when I receive it so it ruins the taste of a good curry !!!!!

Butter chicken was watery and wasn’t pleasant

Great service, will order again. Food very good.

Been going here for years to the point we got xmas cards! However slowly but surely ordering less and less as been disappointing since it moved. Food 40 minutes late, despite phoning 3 times, when it did arrive it was cold and and also popodoms were missing. Called again to be told will bring them in 15 minutes! A little late. Curry was watery and tasteless. Needless to say never again will stick to other trusted restaurants

very nice will defo order again

Nearly a 2 hr wait for food, it arrived cold too.

over an hour late and food cold when arrived, won't be returning here which is a shame as it's normally decent

Food is good but really late tonight so a little disappointed

Food is good but really late tonight so a little disappointed

The food when it arrived was superb very tasty and lots of it... The only downside was the wait time it was 30 mins after the original estimate... From ordering it was 90 mins before arrival.....

The food when it arrived was superb very tasty and lots of it... The only downside was the wait time it was 30 mins after the original estimate... From ordering it was 90 mins before arrival.....

The food was very tasty loved it keep it up

The food was very tasty loved it keep it up

Very poor, slow service at this restaurant. Had to keep getting up and asking for drinks or when our food would be ready.

Food was fantastic delivered a bit late but not complaining overall very good

great food and early delivery, will definitely be ordering again some time soon :)

All good. Really good meal again. Hot and fresh

Fabulous food, really enjoyed my meal.

we tried here for the first time last night and cannot praise it enough. it was the nicest Indian takeaway my and my husband have ever had. absolutely delicious 😊😊😊

bad food,,, avoid at all cost,,, watery junk lots of better takeaways in town, this place used to be good as well

The naan breads and saag was good however the chicken tikka had very little chicken in and was warm at best.

It's the second time we have ordered from here and again the order was wrong. Items were misisng again.

Fantastic meal would record to friends

Starters were lovely but lamb tikka and chicken tikka in mains was so overcooked it could have been shoe leather!! More than half of the meat went in the bin. Perhaps as we had ordered at opening time it was reheated from yesterday Would not order again.

food was swimming in water so ended up with soggy chips and flavourless curry. after waiting for as long as we did it was not worth the wait at all.

it's a good job the foods amazing as the delivery is shocking!!!

was a great meal and a speedy delivery service , will order again

my order came 1 hour too early so I wasn't hungry and had to heat it up

The family meal deal is good value for sharing, the delivery time was within what was stated although the restaurant added 30 minutes onto the delivery time.

Excellent food very tasty and full of flavour. Delivered quickly within time specified. Definitely order from here again.

Added 20 minutes onto the delivery time and were still 30 mins late after that! Poor to say the least, portion sizes were average £1.80 for a portion of chips which came with a hand full (being optimistic). If you're looking for quality and value for money, try somewhere else, anywhere else.

The delivery was on time but the meal it self wasnt very nice it didnt taste anything like when we'd had the same meal at other restaurants and we wished we hadn't wasted our money

Disappointed that the chutneys and pickles we ordered were missing from our order but the food we did get was nice.

Superb once more, always first class food.

I enjoyed the food and I've had takeaways from there in the past. The delivery was excellent and i was kept informed of my order.

Delivery time food. Curry far too runny and tasteless

Order delivered was incorrect, however a quick phone call to the restaurant and it was put right. Food was nice, I'm just not sure it was as hot due to the delivery error. Presuming this was a genuine mistake by the driver/restaurant I would try them again as the food was tasty after a quick blast in the microwave and good value for a set meal.

Food was brilliant and delivered well before the time it said which was a plus

Lovely as always and speedy delivery

Bet Indian on just eat . Thanks for another tasty meal 👍🏻👍🏻🤤

Great food and quick delivery - perfect

Really tasty meal. Quickly delivered too. Good job well done

This time the food wasn't very good. The korma was tasteless and was just like water. Very disappointed

Food was 35 minutes late, didnt get any poppadoms even though i ordered them! Probably wont order again

Very tasteless and took a long time to come

The chicken tikka Korma was tasteless. The chicken tikka mekhan came with a pool of oil on top and the peshwari nan just tasted of dough and was soggy. Very unimpressed. Won't be ordering from here again.

Friday night so of course the delivery took a little longer but it was within the specified delivery time which was great. Quite impressed with the samosas which were tasty and the rest of the meal was lovely too. Love the Naan bread. (This was a takeaway so why did I have to rate the restaurant service to submit the review?!)

The only thing nice about Meal was popadoms the rest went in bin!! Won't order again

The food was fantastic and it got delivered very quickly when ordered

Food was freezing, chicken wasn't nice and took an hour and a half to come!

Food was expected to arrive within 45 minutes, as soon as I ordered the restaurant added 40 minutes to the waiting time because they were busy. After 90 minutes I contacted 3 times each time being told the driver was 5-10 minutes away. Total of over 2 hours before food arrived which was luke warm. Portion sizes not very generous was told that we would be given something complimentary for the delay which we weren't. Will not order from here again not sure how they have such good reviews which was what led me to order from them in the first place.

Everything was almost perfect as usual :) but I have to say I was disappointed with the Keema Naan. For something that's supposed to have lamb in it, it was basically plain.

Food took a while to arrive, when rang to see where the food was, we were told it would be a further 20 minutes (had already been 1 hour and 10 mins) the food arrived, it was ok.

Clean plates all around. Delicious. 😁

First class as always..... the best take out in carlisle by far

Awful. Bland, tasteless- watery curry. Delivery time of over an hour and a half, really wasn't worth waiting for. Will not be ordering again.

Lovely, generous portions and piping hot

THE BEST Indian takeaway in Carlisle!

Really disappointed! Curry was watery and obviously defrosted 😩 we got a "complimentary" salad that consisted of dried lettuce and onion. No complimentary poppadoms. We ordered from here previously and it was lovely. Not sure what happened tonight but we won't be ordering again.

Para visitar el para llevar utilizada así que decidimos darle el restaurante. El servicio era fantástico, desde empleados toda la noche. Parecía que se interesaban en realidad usted y quería estar en su restaurante. Tenía el puri gambas para entrante, que era muy sabroso y llegamos muy rápidamente. Con la mezcla seguido casa chili que era recomendable. Era preciosa, con la mezcla perfecta de especias y sabor. Sin duda volveremos a probar el menú de ancho.

Food was amazing but 20mins late from the time we were given and has to ring to find out what was going on.

Ordered my food immediately got a message saying the restaurant had added 20mins to our collection which is fine. However when we turned up they said we were 20mins late and food was going cold. Oh then got home and our popadoms were missing.

Food was terrible, bland unseeet Kashmiri, the chicken was beyond dry and over cooked, delivery was very slow, would not recommend at all!!

Lukewarm curry, dried out chips.