Bon Viveur in Milton Keynes

Got a hot chocolate from the machine that requires payment beforehand, there was no chocolate and it just made watery milk. I then spoke to an unhelpful guy who said just use one of the others that doesn't require prepayment and don't pay for it. I tried to make a hot chocolate with both machines and they both did exactly the same thing. Very disappointing as was in a rush and looking forward to a hot chocolate

V expensive these days, they pretended to scan my account so missed out on points twice.

Visited the branch today! You had a white girl with long brunette hair tied in ponytail with atrocious customer service. She may no acknowledgment of us waiting to be served. She was hostile with another Asian member of staff. She stood there open boxes making 0 effort to even look up and smile to even welcome us in branch. The arrogance of this girl was ridiculous! Why work in customer service if you going to have this attitude

When Debenhams changed the style of it's cafe offering, they seemed to have really taken it up market. Standards, particularly those of the staff, had rocketed and although I reckon a lot of folks wouldn't have liked the improvements (old habits die hard), I and many others did.Unfortunately the honeymoon period has clearly passed and this visit was less that satisfactory.Tables littered when we arrived, checkout system slow and food no longer quite as classy as it previously has been.Ordering soup and a jacket potato, we took our seats and waited on it's arrival. After about 10 minutes, the buzzer flashed (they use an electronic table ID system) and we waited expectently for the food to arrive. Nothing! Thinking that perhaps they had changed the system and we should go back to collect it, I headed to the till point. Could see both items sitting under the heat lights but was advised that it would be brought over.Returning, we seemed to wait for ages before the Baked Potato arrived. Putting it down, the waitress advised me that my wife's soup would be following. I was about halfway through my meal as she passed us with two more baked potatoes for another table. Almost finished my meal, the soup finally arrived - along with appologies for the delay.The baked potato was packed with filling but frankly, was mildly warm rather than hot whereas my wife did say her soup was very hot (maybe it was thanks to the time under the heat lights). The salad accompanying it was poor and really only represented compliance with a menu description, certainly not adding to the value of the meal.A real disappointment which left me feeling that Debenhams have allowed their cafe to begin to sink to the depths of the old one which would be a real shame.

Not bad to be honest. The staff are nice and food has improved.