Bluto's Takeaway in Sefton

Disgusting food from disgustingly rude staff Bought a sandwich from here today It was stale and I mean seriously stale The bread was solid I took the sandwich back and the manager Alex flatly refused to replace it He stated the reason why it was solid was because it had been in the fridge Only one side of the sandwich was stale with the other side being ok so his argument about the fridge didn’t stand up Alex, the so called manager said they he would not be replacing the food unless I paid for it which of course I wouldn’t Alex then handled the food (after handling cash ) and then handed back to me I left with my stale food and obviously didn’t eat it Staggeringly poor customer service from a rude and arrogant employee I reported the incident to Greggs who were apologetic and offered £10 compensation

Who serves a nuggets happy meal without dip - disappointing

Ordered a home delivery as a treat for my granddaughter. Her burger was missing and I couldn’t reach them by phone. I tried to get help from Uber who delivered it and they told me macdonalds had blocked my request for a refund Absolute disgrace!!!!!!

Ordered 2 meals. Both wrong. How hard is it to read an order and put it in a bag. I struggle to remember a single visit to this McDonald’s where the order has been either correct or have to have waited a ridiculous amount of time. Last visit I thought it was the worst McDonald’s I’ve ever been to. Again this has been confirmed

Once again, missed one of the meals from our order. Went to the drive through. Sat in the car park for 10 minutes while they got it ready. Got home and, not for the first time, there’s a meal missing. Called them up. The solution - drive back and collect. I ask, rhetorically, how difficult is it to give me what I’ve paid for? Why should I incur the expense of driving back to collect what I have already paid for!? I am mindful it sounds like a middle class problem but when someone (a child) is missing a meal (which is a rare treat) it causes significant upset. It is wholly unrealistic to just drive back and collect part of the order. A few years ago, when Macdonald’s was relatively cheap, I probably wouldn’t have cared as much but when you’re paying £40 ish for four people it is especially annoying. At that price there are many other options The ambivalence towards customer service is incredibly frustrating. I have given up on them and intend to spend my money elsewhere. They probably won’t care but terrible service and ambivalence eventually catches up on you (at least I hope it does).