Blooms Garden Centre in Rugby

Just awful…. So so expensive. Kids menu is a rip off, £5.20 for the lunch box, and you don’t even get a full sandwich (you get two little triangles) Garlic bread and kids food came out first, garlic bread was cold and mains came out 10 mins later. Chicken in the panini was terrible quality and full of black chunks, the jacket potato was also cold, no butter on it, and a small pot of cheese on the side which was covered in flour so out of a pre grated bag. Had a side of chips which were also barely warm when they came out. For £30 I expected more. Really pricey for what it is and I’ll also add that the cafe was practically empty so I dread to think what the food is like on a busy weekend.

Oh no Dobbies what's happened? Service was painfully slow and the food was not good. Nearly raw chunky chips and a Croque Monsieur with untoasted bread. It was pretty good in the past albeit with slow service. All the money that must have been spent on the cafe and service is still slow.

Why is the service always so slow at Dobbies? We called in at about 2pm today only four groups of people ahead us - we waited 20 minutes to be served. The restaurant was very quiet for a Saturday afternoon which was just as well as many of the tables were covered in used crockery etc. waiting to be cleared. Dobbies have obviously made an investment into the restaurant as it is now quite large. The staff could do with some training so that things could run more efficiently. This is not our first visit to the restaurant and it always so slow there doesn't appear to be any improvement despite all the negative feedback on Tripadvisor

We just called in for a coffee the wait was ridiculous the girl serving the drinks was rushed off her feet as she was on her own . if dobbies are not going to put more staff on and give a poor customer service why open at all. Service has only been bad since they reopend

A group of us stopped for coffee after a cycle ride, we were warned that service was slow & they were only serving drinks & cakes but slow was a major understatement. The trainee was serving the food while the other person took the orders, this person was not helping the trainee other than to give orders. The till where orders were taken is past where drinks were served causing massive confusion. I ordered tea, a muffin & bought a bottle of soft drink. When my tea was eventually made I had to ask for a cup & milk, my daughter ended up helping herself to the muffin, by this time I had a cup & no milk. I had to walk out before I said something I’d regret. My daughter eventually brought the order out & a member of staff came out to apologise with all the usual ‘we’re short staffed etc’. If Dobies don’t want to run a cafe properly they should close it & be done. This isn’t the first time I’ve had appalling service here.

I dont recommend if you have any allergies or dietary requirements they dont have a clue. I only asked for two gingerbread lattes with soya milk due to dairy allergy. The lady added lots of whipped cream. We asked for new ones with no cream she said well that's how it comes! She then made us half cups because they ran out of soya but still charged us full price. £6.50 for two half a cup lattes!! Staff were very rude!

We had a Full English and a sausage and egg roll. Both freshly cooked and very enjoyable. Staff were friendly and helpful. Felt very Covid compliant with plenty of space and other precautions in evidence.

£4.40 for a lovely fresh breakfast very pleasant staff. Good value good quality Wasn’t busy and very Covid compliant.

My partner was hungry so we called into the restaurant bit of a queue and one server just about to leaving one person on the counter. We ordered a sandwich and sat and waited.it promptly arrived which was delicious the hot chocolate drink was also nice.The garden centre was very nice but one thing that let it down was the toilet check list .If you are going to have one make sure they are checked regularly. We arrived at 1.30 on a Sunday and it hadn't been signed off since sat.

Called in here yesterday afternoon and decided to have something to eat. Opted for the pensioners special. Had fish and chips, mine was ok, husband couldn't eat his. Fish was too tough to cut, gave it back to the server, was given another one which unfortunately was as bad as the first one. Then had fruit crumble and custard, which was hard and tasted burnt. We were given another pot of tea while we waited for the new fish meal to be cooked. An awful meal, thank goodness it wasn't full price! I have to say the girl serving at the till, the man who served us at the table, and the lady clearing up were all very nice and pleasant.

Always loved blooms for their cafe and soft play. I forgot I’ve been since it was dobbies and stupidly came for lunch. £7 for a bog standard panini and £6.50 for an over microwaved jacket potato. The kids snack box choices are awful - full size mars bar and pots of Nutella for £5 it’s not wonder people take their kids to McDonald’s. We waited over 20 minutes to be served and it wasn’t even that busy. The food came 10 minutes apart so we never actually ate together. £1.95 for a sugar free can of pop is just an absolute disgrace. Dread to think how long you would wait if it was actually busy. If it wasn’t for the fact we Had a hungry and bored toddler we definitely would have got a refund and left!

Long wait for food looked like meal had stood for a while as mash potatoes and peas cold and pie cold on outside but ok inside ,have used this for a long time now and have noticed that things have gone downhill since Dobbies have taken over may have to consider where I eat in future

This cafe for good before blooms take over the food is now over priced the service is slow the selection of pastries and cakes is very poor waited 15 minutes for a coffee

Long wait time, poor coffee and dirty tables... Would suggest hiring a few more staff.. Really gone down hill.. Sort it out please... Some adult experience would help for starters..

Endless waiting for mediocre food and substandard service. Waiting nearly 40 minutes for a sandwich!

The service is so slow and they never seem to be serving any food only breakfasts, no sandwiches or toasties

This place used to be good but It seems to have nose dived since It has changed hands to Dobbies, Took my mum here for afternoon tea, queued for ages and got a grumpy staff member to serve me, prices are sky high now (3 coffees and 2 cakes over £15) people complaining about dirty cutlery and lipstick on a clean cup, people moaning on the next table about tasteless food and poor value for money !! Will never set foot In here again !!

Waited one hour for my food, food quality poor I asked to speak to the manger, who couldn’t be bothered and wasn’t interested in our complaints. Not enough staff. This experience is never to be repeated again.

No longer Blooms, now called Dobbies. Arrived mid morning, my first visit, immediately struck by how cold the cafe was. Cafe area looked regimented and unwelcoming. Three members of staff behind counter, only 1 customer in front of me, yet no progress seemed to be made in serving anyone. Cake display looked anaemic and unappetising, scones were burnt on top. Coffee tasted bitter. By late morning the queue was really long with little progress still being made in moving the queue. Was chilled to the bone after sitting there for an hour.

Disgusting toilets, so filthy, felt like wiping my feet on the way out. Service in the cafe slow, staff seemed harassed, served luke warm coffee after queuing for 20 minutes,dirty tables everywhere. Soft play dirty too, my little girl’s socks were black underneath. Definitely gone downhill, whoever is managing this place doesn’t seem to have a clue.

This cafe is simply not good enough. I had to wait more than 15 minutes to get two coffees at around 11:10 today (13 November) and the place was far from busy. The cafe was always awful under Wyevale and is sadly no better under Dobbies. My wife and I have been to numerous Dobbies Garden Centres and are Dobbies Plus members, so we are expecting the same high standards to be present here, but sadly they are not. The new owners are clearly giving us a first class Garden Centre and it would be a real shame for it to be let down by one of the worst cafe's that I have ever visited.

Visited 10 Nov cafe still not serving main dishes "due to unforseen circumstances" when will the circumstances change? Very poor service with staff not knowing what was available to eat. 2 paninis took 35 minutes, leaf salad was going over and brown. One member of staff was working particularly hard , Kristian.We went to buy some Xmas gifts but range was tatty and came away not buying anything. Will not bother visiting again.

Visited a few weeks ago can’t believe how dirty the place was .

Absolutely horrendous, this garden centre is now operated by Dobbies, service was painfully slow even for a drink and a sandwich, especially as they were not serving meals due to “unforeseen circumstances”. Staff didn’t seem to know what they were doing, nobody was clearing the tables, I know it’s just after Halloween but this was a complete nightmare, won’t be coming back in a hurry

Booked the afternoon tea Spooktacular for my 2 children and their grandparents. The kids were so excited, made loads of effort getting dressed up etc. When they arrived the cafe area was too busy so the event was moved outside (undercover, but still very much outside!) on a very wet and dreary day! My mother-in-law queried what exactly was included, the reply (from who I believe is the Manager) was "there's colouring there, and she's dressed as a witch". Nothing "spooktacular" about it and in the end they got their money back, as did some other customers. You'd think first of all that the tables inside would be reserved for the people that had booked tickets for this event (at a specified time!) and a little more effort for the kids wouldn't go amiss. Such a shame - was looking to book for breakfast with Santa, but definitely will not be bothering!

WAITED 20 mins in line on a Tuesday and still didn’t get served. Understaffed so didn’t even get a coffee. Such a shame

Just visited what was blooms garden centre now known as Do bows and I have to say it was dreadful.

This was our second trip here; the first as Blooms and today as Dobbie's, and it seems like the same people are running the cafe

This was a day out for us but Debbie’s have nowaken over and the cafe is disgusting tables dirty no cakes etc available minimum staff on took to long for our toasted teacakes when we got them they were stone cold. This used to be a lovely restaurant but we will not be going again

Called in today for lunch, been a while since we've visited and first time since it's changed to dobbies, the counter service in the cafe was shocking, none of the staff seemed to know a first thing about what to do, wanted jacket potatoes, told didn't do them on a Sunday but everything else on the menu, really! Had chicken salad sandwich instead which to be fair was ok, just didn't like the feel of the place, unlike other dobbies cafes that are excellent, garden centre isn't the best also compared to other dobbies.

Apparently everything on the menu is available on a Sunday except jacket potatoes...lies ! I could understand if they had ran out we were ordering a 2pm but the guys behind the counter didn't seem to have a clue what they are doing! We will see how long it takes them to make a couple of sarnies.. won't be eating here again should have gone maccy ds

Went this morning with a friend to buy bird seed and have a coffee and we were tempted to have breakfast and a cake. As it was close to 11.30 am, when they stop servoig breakfast, our order was taken by a waitress, who said she would bring it to us. We were intrigued by a green cake and decided to share a slice. We still hadn't reached the till when our breakfast was ready, but the waitress very kindly took it to a table for us. At the till, we asked what the cake was and were told it was coffee and walnut, which surprised us, and that the bill camr to £19.85. I proffered a £20 note and was given my receipt but no change. At the table we asked the waitress again what the cake was, and she said that it was a herb cake with raspberry jam, not coffee and walnut as we had been told. The breakfast was good, although the beans could have been hotter, and the cake tasted overwhelmingly of the raspberry jam, not the herbs. In short, good food, slow service at the till, but excellent service at the table.

Went for a look round garden centre and decided to have lunch. Waited 30 minutes initially to be served with 2 cups of tea, should really have realised then not to order more. When my husband and son in law joined us we decided to order food, what a mistake. After 35 minutes I asked where our food was, the young girl said she'd find out, 10 minutes later our food arrived with no apology. We received a sandwich in place of a toastie and no cranberry on our bacon, brie and cranberry toasties, when asked we were bought cold cranberry sauce with a scowl and no apology.

This is on the other side of Dunchurch, Rugby, and isn't part of Wyevale any more. There are a lot of different areas apart from plants to see, such as 'Hotter shoes', 'B on Marche and 'Mountain Wsrehouse'; a garden area with lots of plants and garden equipment. In July/August, you can buy bargsins, but not with the fruit trees. Underserved smaller areas, selling gifts, household things, things for pets; and clothes shops, such as Edinburgh Mills, and a cafe. We only bought some bedding plants and a garden keeper and a couple of small gifts. Some things were a bit pricey, but others were a reasonable pricr.

This garden centre is now Dobbies.Today I popped in for lunch and after being told there was a 30 minute wait for hot food, ordered a baguette. It took almost 50 minutes to arrive and I had to get a top up of hot water in my pot of tea, due to the long wait. I won’t be going again.

Oh dear the warning signs of uneaten cooked breakfast should have alerted us to the quality of food we were going to received. No menus of tables so you have to check a blackboard behind the assistants serving. My friend ordered poach eggs hollandaise sauce with toast. Eggs arrived undercooked 4 slices of poor quality dry bread with no butter. The young girl who came to check if everything was ok was so lovely and polite and offered my friend another breakfast which she declined but we did accept a free drink later that day. My friend and I popped in to check it out for other friends unfortunately we will not be recommending the restaurant.

Have gone to this garden centre off and on for about 19 years and over the last few years noticed a general decline. Service seems to be very slow no matter what time of day or whatever day you go. The queues can be horrendous. A distinct lack of organisation. Hubby decided a couple of months back we would not go again. However. attended the Bon Marche franchise to return an item ordered online which did not fit. As the garden centre itself was very quiet and unusually the restaurant too, we went for a drink. As it was so quiet we couldn't understand why the staff were stood chatting behind the counter, resulting in slow service. Tables had dirty crockery/cutlery with food remnants which had not been cleared away and because of this there were flies settling on the tables. We moved to a different part of the restaurant only to find another five flies in the serving area near the cakes. We fully appreciate it is first and foremost a garden centre and will therefore have flying insects outside, but we were surprised to see so many flies in the cooked food area. We shall not be returning.

The garden centre here is much like any other and, if you go at the right time of year, you can grab some bargains. However, please avoid the restaurant/cafe at all costs unless you want to wait for an hour for your food. It's also disproportionately expensive.

Suggest that offering Quick Bites is not sensible if food takes an hour to appear on a not very busy lunchtime.

Often stop for a cake and coffee at Blooms. Good range of cakes and hot drinks. Not cheap, but on a par with most cafes. My mum takes my elderly aunt for the OAPs lunch which I believe is good value for money. The cafe at Blooms is almost always busy, sometimes too busy at lunchtimes, but they must be doing something right or it wouldn’t be so busy!

not cheap ,food could be better,staff seemed lost ,lack of variety of food, hopefullly new owners will make some changes

Popped into visit Mountain Warehouse so decided to have a cup of tea and my daughter who also had a drink and a cake. It was 11am on a Sunday and we had to wait 25 minutes to get served. There were 3 staff on and they were completely disorganised, by the time we left the queue was out the door. Prices are high and this is also the case in the garden centre. We visited the toilet which didn’t work properly and was dirty. There are better garden centres around to visit.

I can only say that I am shocked at my last visit to blooms.

We wanted a break during our journey and this was a good place to stop - a nice alternative to the fast food place that is more visable from the A45 (there should be better signs for the garden centre). The cafe was a good size and the staff helpful- it was a good cup of tea. If we had stopped longer my daughter would have liked the soft play area).

Always lots to see at Blooms garden centre, super plants, lots of different stores to browse and then, of course, coffee and cake - who can resist. Always friendly, helpful staff.

Girl server wandering around with food, asked if it was our order, no she said,then returned with it, we Ordered afternoon tea, wife's birthday treat, should of come with Prosecco,got NONE, no explanation, no cheddar cheese in sandwiches, got strong soft french stuff with NO WARNING. poor.

Went for the excellent value Over 60's lunch (Order main meal - get free hot drink and dessert). Long queue at till to order and then told only 3 options (none of which were on the menu) so quickly changed our order and returned to our table with hot drinks. After 45 mins with still no food! Asked a waiter what was happening, he went into kitchen to find out. Another 30mins went by, still no food!!!

I stopped coming here a couple of years ago because it winds me up sooo much - which is a shame because it's a great location to have a cafe. However, my friend wanted to meet up there recently and so we did.

Arrived to find all tables full of dirty pots.

Visited today for lunch. Queue at checkout to order food ..told 30min wait only one chef. Ok so pot of tea and a table found we sat down to wait for our lunch order of one bowl of soup and baked potato with prawn mayonnaise. After 15mins waitress comes to inform us that the soup chosen no longer available and minestrone was the only alternative...ok no choice so agreed to have this instead. Another 15+mins and meal brought out and plonked down by a waitress who clearly wasn't enjoying her day. Looked at my prawn mayonnaise baked potato to find it was tuna instead. Didn't want to wait a further 30mins so decided to just make do with the tuna. Potato completely cold!! Food being returned at other tables quite clearly this was in disarray. We left in disgust will never eat here again the restaurant was a shambles.

I popped in here for a bit of lunch . Had a toastie some soup and a few bits for a 6 year old . Was charged £18 for the privilege. Absolutely outrageous where do they get these prices ? Never again complete rip of .

We are regular visitors to this Garden Centre as it has a small soft play area which is perfect for our two boys (aged 5 and 2). The staff are always extremely friendly, helpful and very welcoming (not always the case when you have kids!). There is a small viewing area just outside the soft play area for parents of children to sit and have a coffee whilst watching their kids play.

Now called Rugby Wyevale we went to the garden centre for a look around to buy plants and have a light tea

Ordered a breakfast batch for £5 to my horror when it came out it had one chipolata sausage, half a slice of bacon one really runny half cooked egg and one mushroom in . Let’s put it this way I pulled into Mac Donald’s for a top up as I was still starved . Absolutely overpriced with miserable staff .

I have to say I was so disappointed.

Found the cafe very expensive and slow serving, staff should smile more coffee was cold waited some time for food to arrive at our table

My mum and I visited the garden centre café, as we had not been for a few years and were shocked that this was even the same place we’d previously visited. Firstly, the food is RIDICULOUSLY OVERPRICED, with jacket potatoes starting from £6.95!! Apparently this sorrowful state of a jacket potato is worth nearly £7 and that was one of the cheapest fillings! Secondly, we had to wait in the queue for at least 10-15 minutes as the staff seemed to serve people very slowly, which made us wonder whether it was even worth staying! Finally, the chips served up with my mum’s meal were so unbelieveably dry! Must have been sitting around for hours! Wish we had trusted our instincts, saved our money and gone elsewhere. Will not be returning!

We took our granddaughter to the soft play area at this garden centre at 10.30am on a Sunday morning and it was heaving (it only opened at 10 am!) The play area is adjacent to the Coffee Shop and we were fortunate to find a table to sit at. Trying to get a drink took 20 mins. Having plenty of time to wait, I counted 25 people ahead of us in the queue and the queue didn’t decrease all the time we were there (we left at noon.) The play area is good but more difficult with so many children trying to enjoy it (no-one seemed to be checking tickets or regulating the number of children entering). In summary, a good play area but don’t go on a Sunday morning.

I am so disappointed by what has come and is coming out of the 100 bulbs I bought and planted in the autumn. All that seems to have come out are the same type of common yellow daffodils. The crocuses are the same colour. I await the tulips, but am not not holding my breadth. My advice is not to buy the bags of mixed bulbs. They are disappointing

My wife and I visited for a quick lunch! The menu offered Welsh rarebit and shredded ham hock panini and also a cheese and red onion chutney toastie. They sounded just what we wanted. What we received was not what we expected! We expected the fillings of both the panini and the toastie to be cooked. They were cold and uncooked! We expected the toastie to have sealed edges what we got was a sandwich made with toast! The panini was barely cooked and the filling could not be described as Welsh rarebit! A description of mixed cheese and ham would be more appropriate. They had two attempts at cooking them and still the filling was uncooked and cold. Needless to say after complaining a second time the cost of the panini and toastie were refunded but the attempt at good customer service was really poor. I believe there were possibly breaches in food safety standards and also breaches in the description of the items on the menu!

My wife and I visited for a quick lunch! The menu offered Welsh rarebit and shredded ham hock panini and also a cheese and red onion chutney toastie. They sounded just what we wanted. What we received was not what we expected! We expected the fillings of both the panini and the toastie to be cooked. They were cold and uncooked! We expected the toastie to have sealed edges what we got was a sandwich made with toast! The panini was barely cooked and the filling could not be described as Welsh rarebit! A description of mixed cheese and ham would be more appropriate. They had two attempts at cooking them and still the filling was uncooked and cold. Needless to say after complaining a second time the cost of the panini and toastie were refunded but the attempt at good customer service was really poor. I believe there were possibly breaches in food safety standards and also breaches in the description of the items on the menu!

Went there with friends at the weekend and the centre was just clearing up after Christmas. It didn't mater that much as we had planned to go again in the spring when the plants are out for sale and this trip was to find out where it was. After we had finished shopping we decided to have a drink in the cafe. It was busy but we found a table and our wives went to get the drinks, this took 20 mins to get served. The drinks we're hot but what a price £5-40 for 2 hot chocolates and £2-40 for a plain scone and butter and £3-00 for a slice of cake. I think this is well over the top and would put me off going again.

We visited one afternoon in December, a chance to look round at the Christmas decoration and gifts. We also visited the cafe were we had a festive afternoon tea. We have visited a number of times before however was our first afternoon tea here. We found the staff very helpful and friendly on arrival and it seems they couldn’t do enough to make our visit enjoyable. Our afternoon arrived and consisted of 4 finger sandwiches a small selection of cakes and two scones. We were happy with the selection we received and staff were happy to top up our tea and bring jams over for our scones.

I have been coming to this cafe for years but I never expected it to go downhill so completely in such a short space of time.

Read some of the review's but personally couldn't fault the food and service very good value and very good portions little bit slow on service but worth the wait

A very pleasant time spent here having a coffee with my daughter. Friendly and helpful staff made for a calming relaxed atmosphere in which to enjoy our visit.

We visited with our 2 year old granddaughter as they have a good indoor play centre at a reasonable price next to the cafe. When we arrived it was very quiet and we managed to get served quite quickly but the layout of the cafe ordering area meant that customers that had paid then had to wait at the end of the counter to receive their order. Unfortunately this meant that because drinks/food preparation was slower that ordering, a large queue became bunched up waiting. Later my daughter went back to order a pot of tea and by this time the queue was huge and it took 10 mins for her to get served. Another problem seemed to be the clearing of the tables with one table and the floor under the table, in the play entrance area being covered with spilt milk all the time we were there.

Other Wyevales such as Balsall Common and Stapleton have designated tables inside for customers with dogs. So why can't you? It only has to be one or two and it would be very much appreciated for your loyal customers - after all you have all that space inside for children - but dogs don't even make a mess!

What can you say its a garden centre cafe but not one of the better ones. There was an overwhelming smell of fish lingering the day I visited and the service was just about adequate.

How the cafe has improved , since our last visit,a delicious meal followed by an equally delicious pud, good service, lovely clean cutlery,free fresh water to drink.realy enjoyed our meal, carry on the good work,

I've visited here a number of times over the years. Today I stopped off to by a road map (remember them?) from the book concession. I was on my way from Coventry back to Essex and I decided to have a coffee and a bite to eat whilst I studied the route I wanted to take.

We live locally so decided to book out the kids soft play area for our daughter's third birthday. The whole experience was trouble free, we personalised the room and were well looked after all day. The food was great quality and the kids loved it. The biggest bonus for us was no clearing up at the end!

Came here for Grandkids 1st Birthday Party. I’ve previously reviewed the restaurant area but this was different.

Called in for a quick coffee & cake as I was passing, what I witnessed surprise me in the restaurant/kitchen.

Wow! Some scathing reviews which I had not read until I came to write our review.

We often visit this cafe which is usually very pleasant but not recently my goodness it is like a sauna in there and the poor staff how they can work in conditions like that and stay cheerful have no idea ..Really does need to have some form of air conditioning for summer months was a totally unpleasant visit. Also to speed up service a contact less card reader would surely help!!Sort it out Blooms !!

We visited the restaurant as a party of 4 for afternoon tea. Must admit that having read the previous reviews we were a little concerned but decided to try for ourselves. We ordered the afternoon tea and was immediately served the coffee/tea to take to a table. Tables all appeared clean and cleared. Almost immediately we were served the afternoon tea by 2 very pleasant waitresses. I asked for some tap water ( not realising that there was a dispenser and ice nearby for free) but the waitress happily bought 4 glasses of water to the table. The only negative was that the restaurant was very hot, and no air con. The finger sandwiches were ham and tomato and cucumber and cheese. This was followed by a lovely scone with clotted cream and jam. There was a selection of small cakes: a macaroon, an almond cake, a meringue and a chocolate brownie. We could have had free refills of tea/ coffee if required. We had an enjoyable time and would certainly return.

I visited the café last week with a friend last week, we ordered a tuna mayo sandwich each on white bread and one bottle of water £1.75 (for the water) there was a container with tap water and glasses available too (free). The sandwiches arrived, what a poor excuse of a sandwich - bread was not fresh, no butter/margarine on the bread and the green leaves on the side of the plate, even Peter Rabbit would have left those!

Ok for a cup of tea but crikey, they take ages with the food. its a big restaurant I dont think they could manage it if it was full.

My wife and I visited for afternoon tea, which was a present from friends for my birthday. We sat outside in the covered area as we took our dog with us. The young lady at the counter was extremely helpful and very pleasant. I gave her my voucher, and she asked for my Gardening Club Card and then told me I had a £2 discount. That was really nice. I took my pot of tea etc to my table, and in no time at all the food was brought out. It looked very nice, but one or two minor points stopped me from giving it 5 stars.

My mum, sister and I visited Blooms (now Wyevale Garden Centre). With my 6 month old baby. We decided to have breakfast. There was hardly anyone in the cafe but a few people in the que. there was one lady and 1 man serving and no joke it took about 15 minutes to be served. There didn’t seem to be any type of urgency at all. Now I know garden centre food food is expensive but I think Why-vale is very overpriced. £1.60 for a can of Coke. Anyway I order my breakfast and the women was very nice. We sat down to wait, & wait, & wait some more about 40 minutes my breakfast came out and it was not what I ordered. However the lady again was very nice and changed it straight away. Had this not been the case I would have given it 1* Then whilst browsing the store I found a sale rail with mixed discounted clothing. No one was around to serve that section of the garden centre. I took some items to the till only to be told that they were not on sale. I tried to explain that the same items had sale stickers on them but the cashier was a bit rude and insisted I must be wrong. Disappointing trip and I and my son will not be returning again.

Food average ,long wait at busy times.only one serving at till and trying to make hot drinks . Afternoon tea coupon offer cheap but poor quality sandwiches very cold so obviously refrigerated.no cakes so given biscuits .scones cold. Would not recommend

Visited with my wife today. We had jacket potatoes at £6.95 each. Both of our small amounts of salad had dirty lettuce (actual mud) and the rest of the salad looked like it had started to rot - definitely past its best. We effectively paid £7 for each spud.

Visited the restaurant and it took forever to be served. Garden centre manager was sitting on the sofas smoking a vape ???? Fish finger sandwich was gross. Dry cheap bread, cheap mushy fish fingers. £6 disgusting. Dirty tables. Wouldn’t go there again. Neither would my friends.

Restaurant very dirty tables and floors slow service use to be clean and better service wonder what's happened

Visited the cafe for a bit of lunch and ordered the “New” menu item of a Fish finger Sandwich with little gem and tartare sauce. When it arrived it was very disappointing for £6. The bread was just usual cheap sliced white. The fish finger also looked very cheap (not 100% fish). There was no tartare sauce to be seen and the little gem had been substituted with watercress!! The plate was garnished with side salad but that contained a piece of grass complete with seeds! Overpriced for the quality provided.

Was given this as a gift, a disappointing experience, slow service so 1st pot tea gone warm before the 3 tier tea arrived, although the pot was refreshed, sandwiches were on dry side, never was asked about type of bread, brown bread I can't have, cucumber weren't sliced thin enough, cheese instead of grated was cut, too much spread made for greasy eating. Scones were dry, the top tier was a very misleading horrible biscuits instead of cakes as illustrated on the card voucher, we noticed plenty of nice cakes and the advertising of afternoon tea gift cards amongst them. We got 1 shortbread with smarties on it, two cookies and four very soggy tiny coloured macaroons which was horrible.

Called in late on a midweek afternoon so not too busy. Rather a limited choice for my gluten free friend but she enjoyed a GF scone and I had a with gluten scone which was much better than it looked Yes they are an odd colour! Service was quick but as noted it was a quiet day. Coffee was, as reported in another review, all over the outside of the cup, but maybe they read the reviews as the lady serving very carefully wiped the cup with kitchen roll. So all in all a perfectly acceptable tea/coffee and scone break but at nearly £5 each it should be.

Had a tea and a coffee. Was going to have a scone but they were a strange colour. My husband’s coffee was given to him with the saucer full of coffee. He asked for another saucer but the coffee was all over the sides of the cup. Cannot believe he wasn’t given a fresh one. The cup looked disgusting. Staff need training.

We find the food is good but the way the drinks are dispensed is very poor, some staff don;t seem to know what is required of them. Need more training.

Every time I have come over the years I say never again - but I never learn. The food is OK, a bit expensive, by the service is terrible! We waited over 1/2 hour for two bowls of soup. When I complained, along with several others, to the manager he said they had neither the equipment nor the staff that they needed.

Visited on Friday and was pleasantly surprised at how good and speedy the service was,really nice breakfast with quality ingredients especially enjoyed the flat mushrooms and tomato. Coffee executed to perfection by friendly attentive staff great customer care will be back ..

not recommended to have food at ie sausage roll and chips £5.95 to expensive and the service is slow. there are much better places to eat for lunch, give it a miss.

Nevertheless there is a good choice of food from proper meals down to sandwiches. Bit on the pricey side for...

Although the wait at the counter can be lengthy, the Jacket potatoes arrived before my friend got back to the...

Often visit Blooms to browse and buy plants etc.Also browse the outlet shops on site. We take time to have...

Excellent food. Plenty on the plate. The sandwiches are amazing and certainly fill you up. Prices are as you would...

We often have tea or coffee here after browsing the plants and other outlets. A pleasant conservatory area. There is...

Had Christmas lunch today, what a waste of money. They missed out the pigs in blankets that we were supposed...

We order 3 meals. 1 was incorrect and had to be changed and 1 didn’t arrive for 30mins, they had completely forgotten about it. Not handled well by the staff who barely apologised, came over to offer me a free drink while I waited when I was clearly on the phone so couldn’t respond. Very expensive for poor service and mediocre quality.