Black Horse in Wiltshire

Great customer service.. Food was bangin. Emma is always welcoming and friendly always goes the extra mile.

Lovely pub favourite place to goo by far

Friendly staff..Emma always goes above and beyond so great to see her back behind the bar. The cheese and potato pie is grut lush we definitely be coming back .

Lovely meal. Wonderful service, bar man Jake was very good and friendly

Amazing food, amazing hospitality! Warm and cozy inside, in a nice placement of Trowbridge. Staff where happy to have a laugh!

Been coming here more since Emma and Ash have taken over, lovely and friendly, all the staff are very friendly and nothing is too much trouble, foods good x

Love Burger Wednesdays, good value for money, pop in frequently for swifty after work always friendly staff, nice chilled atmosphere

Very friendly good experience, lucinda the bar maid smiles and looked happy in your job very helpful

Regular customer. Dropped in for a drink at lunchtime and despite being on her own during a busy lunch, Lucinda was all smiles and managing customer expectations like a champ. Great pub, great staff. Thank you!

So we had visited the black horse on the 06-11-24 .the food was great value for money also the customer service was great ,Emma is the strength in the pub since she has returned things are looking really good . If you are passing pop in Very family oriented premises also dog friendly

Went out with a few friends for a few drinks and a bite to eat. Amazing Value value on the food being Wednesday was burger night!! Hi Dave, full size burger with salad and chips for £5. Also with the Greene King season ticket app, there is 20% of drinks also. This with a friendly atmosphere made for a great evening

Amazing food... beautiful experience ..great listening to get my food how I wished amazing ...amazing desert can't complain

great pub and amazing general manager, Emma always has a smile on her face and is always lovely to me and people I come into the pub with and very chatty. However their bar staff Lucinda could do with re - training her in customer service skills as she was quite rude to us all and didn’t make us feel welcome at all. Never had issues with this pub is lovely to come too with Emma being behind the bar being chatty and coming over to us for a conversation. Emma is a real asset to the company😝

This was my go to pub for playing pool and food as it’s got great food and they show the football here and it’s got lots of friendly customers and regulars. I go here 2-3 times a week to play pool i have my own cue and stuff. I am not one to write a bad review but i felt very upset after this interaction as i love this pub. Unfortunately there is a new bar lady who i haven’t seen before who made me feel very little. Playing pool as a women i already feel judged sometimes so i get nervous walking into pubs but with black horse i am comfortable. As soon as i came in at 10:15 she told me i can only play one game with my friend. the pub shuts at 11 and i always have time for more than one game as i mostly come in around this time. there was 10 other people in the pub who she wasn’t in a hurry to get rid off ( we ended up having 4 games because the pub shut at 11 and we played till then and till everyone else left). Once i said that was fine and we will play till 11 politely she then asked for my ID which i asked why as i wasn’t purchasing an alcoholic drink and she said to be in the pub which i have never had before the 100 times i came here neither have any of my friends but i complied with her as i know she was doing her job. i then asked for a water as i was driving and i am diabetic so i can’t intake sugar at certain times and my friend bought a coke. She rolls her eyes at me and says in a very rude manor “you need to buy a drink drink”. This comment made me freeze up and the tone it was said made me feel very small because i genuinely just wanted a water and to play pool with my friend. After this i explained i was driving and my friend had to talk for me. She rolled her eyes again and was just blatantly rude the whole interaction i don’t know if it’s because we are younger girls or because we came in at 10:15 i have no idea. I do come here regularly and never had a bad time but this genuinely made me not feel welcome here and my friend that was with me. I am telling my other friends about this as they go here too. Very sad

Lovely pub, the general manager Emma was lovely and made me feel really at home. However, I think some extra training on how to deal with people and customers should be given to the other worker Lucinda. She was very rude and make me feel quite uncomfortable like she didn’t want us to be there. She made me feel silly for ordering an orange juice and overall wasnt very friendly. Would return to see Emma and the other team members but wouldn’t like to come in if Lucinda is working.

Nice food at a reasonable price. There is a small car park at the rear by the garden. The bar can get noisy if a sports event on the TVs.

Great food and drinks and reasonable price.

Amazing food. Amazing atmosphere. I love this place

Liked going that it was a good place but one of the staff treated me badly saying you need to be 18 to be in pub when all the other staff said it's fine

We had a gathering of 25 people, all sitting for food. The guys were so well organised and we all appreciated your effort to accommodate us. Sorry guys, you did give me your names, but I’ve lost the piece of paper, but everyone was amazing. The food was perfectly cooked, steaks, burgers etc were wonderful, the service was excellent and we will certainly return again. 10/10 to the staff for their efforts.

I visited recently to attend the wake of your very own and very loved chef Steve. It was a wonderful spread you provided and the staff were lovely and attentive. The pub looked as lovely as it always does he would of been very proud of everyone. Staff who weren’t working still cleared tables and ex staff attended everyone in pub is a big family. The garden is also big and well looked after. There is a huge amount of drinks and it’s very good value. I highly recommend this lovely pub.

Great pub with reasonably priced tasty food. Staff are happy and helpful, particularly Lucinda. They have a new chef and he cooks THE BEST eggs ever 😻

Emma and Ash sorted my sisters wake for me.in all my time I have meet such a lovely couple that care about people.they were so helpful and caring.i honestly don't think you would a nicer couple to run a pub.thank you so much x

Best pub in Trowbridge. Staff are always great and go above and beyond cannot thank and praise them enough for what they do for anyone and everyone. Prices are very good and the atmosphere is great too.

I visit here Twice a week for Dinner , excellent food and service . Really good value for money . Staff are very friendly and hard working. My only concern is a Kevin Dell attends this pub regularly and he has been charged with sexual assault against very young girls and women and is on bail waiting trial ,he has previous history of indecent exposure against women and children and been sentenced for this . He is usually standing at the bar , is bald with glasses , wears jeans and polo shirt and medium/large build . But that’s not down to this family friendly pub and staff they are fantastic . I Would 100% recommend this place .

Great place to catch up for a drink. Friendly staff, lots of parking.

Great pub and lovely staff, Lucinda couldn’t do enough to make our visit really nice and food was lovely. Will definitely be returning

Great for sport, 5 large tvs 2pool tables and 2 dart boards

The chef Steve cooks lovely food. Me and my partner both had steak. It was cooked to perfection! Chips, onion rings and peppercorn sauce were delicious too. Would definitely recommend and amazing value for money too

I booked a surprise 60th birthday meal for my husband and invited all the family, 16 people in total. We were all seated with plenty of space for a wheelchair. Food was served quickly and was really enjoyable. A special mention to Cinda, who looked after us and ended up being a new member of the family. She was lovely and really friendly. Thanks for making a memorable evening.

Had a surprise 60th birthday party arranged by my wife, 16 of us total food was superb 16 people and the staff were brilliant especially Cinda Glass who got everyone fed so quickly and everything was really well cooked and hot and tasty. Can't fault any part of the evening 5* Staff and food Would recommend a visit 👌

I’ve not been to the Blackhorse for many years but last night I went for a family meal and had a brilliant evening. The food was fantastic and the staff were helpful, friendly and so welcoming. Special thanks to Cinda who went above & beyond, she’s an absolute credit to the pub! Highly recommend! 🖤

We struggled to find a venue to accomodate 16 people for a 60th birthday with disabled access, but this venue was happy to have us. The service and friendliness of our server Cinda was great from the get go. She really was a great hostess; offering to take pictures of the group and prompting the cheers when the birthday cake arrived. The food was good and prompt. The price even better! Thanks for a great night!

Wonderful menu. Lovely staff. Good value for money. I was, however very shocked to see the state of the toilets. The smell was unpleasant and the decoration was very poor. They looked unclean and dated. No hot water either. Not good for a popular pub.

Absolute disgrace, In 2022 the manager of the business served a friend who was underage without checking 25 and when she asked for ID and nothing was shown she immediately came to me and another friend and said we were barred for 3 months, after the 3 months was over I returned and was then told I was barred until new years eve, I was then told I was barred until my 19th birthday and then told again that my bar wasn’t up for another 6 months. Despite being in there for 3-4 hours on boxing day, being served twice and acknowledged by the owner she approached me rudely and told me I still wasn’t welcome and I apparently was not in there boxing day even though she came to the table I was on and smiled directly at me

Value for money on food and good

Great pub with great atmosphere to watch any sport or play darts or pool having a nice beer or 2

Lovely pub, staff are always friendly, food is great and amazing value for money. Great pint and a Great pub all in all!!!

Great atmosphere ,amazing service on food.overall a great place for food and drinks.

Amazing pub. This is my local and there is not a fault that comes to my head. The drinks are served quickly and always to a top standard. The food is amazing and always served with a smile. Would always recommend this family friendly pub.

Great pub. Great staff. Great food and a great pint to wash it all down.

Great staff and just a pleasant place all round. Good food and good prices 👍🏻

We were pleasantly surprised on our visit, many years ago it was known as a drinkers pub. All changed now staff were very friendly and helpful considering we did realise that you had to book your table. Good choices on the menu, chose the over 60's 2 for £5.99,fish chips and peas followed by jam sponge with custard. Would definitely recommend a visit.

Great atmosphere and service, food is good too! Especially for the value. Great dartboard and pool tables!

Staff are very friendly and helpful, great food and excellent service received I would highly recommend.

Very good experience always very friendly.

Good pint with basic but nice food. The staff were spot on and friendly. Would visit again.

The food here is generally excellent and very good value, BUT and it's a big but, the service is lacking due to a very poor performing App. When you go here for a meal you are encouraged to use the App to order your food and drink. We have tried this twice now (at least a month apart) and had the same poor experience. Basically, we ordered 2 meals and 2 pints and then sat there and waited and waited. We were in sight of the bar, they weren't what I would call busy and no one thought to ask why we were sat there with no food or drink in front of us. Eventually, I went up to the bar to ask where our drinks were, only to be told by the lady serving that the App doesn't work! But that is not strictly true because it seemed very efficient at taking my money. I then mentioned that it wasn't working over a month ago either, and asked if anyone had bothered to report it to Greene King. I just got a shrug of the shoulders. The fact that the staff know it's not working and there is no sign anywhere to say so, just shows an uncaring attitude. It is possible for them to make items unavailable (as this evening you couldn't order chicken burger and it was 'greyed out') so if the problem is with ordering drinks, then the simplest solution would be to grey out all drinks, while Greene King sort the problem out. It shouldn't be necessary for me to leave a negative review to get things like this fixed. I will be emailing Greene King separately tomorrow to find out when they knew about this problem at the Black Horse and to request they withdraw the app until it is sorted out.

Nice pub showing sport. Couple of pool tables and dart boards. Didn't eat but food looked good. Would visit again if in the area

The food is very good and the staff are very obliging

Food and service was lovely. Lucinda was very helpful and attentive throughout our visit.

We popped in as was touring bath area.. We had great food and drink.. Lacinda was really welcoming and helpful... She's a star !

Lovely staff, they all welcome you food great shame about the toilets not very safe

Thank you to the staff for making my sons 18th Birthday meal go without a hitch. All food served hot and cooked as asked. A special thanks to Emma for overseeing all aspects. My son enjoyed his evening and his boring kebab

Due to it being impossible for the family to get together at Christmas I booked the Festive Fayre menu for an early Christmas get together. We were warmly welcomed and treated to a faultless experience for our meal. Congratulations to all the staff who helped us thoroughly enjoy our important substitute family Christmas . Adrian

It's a really nice place and very affordable.

Popped in today and the service was great . The food was lovely and hot and really tasty. It was excellent.

Stopped at this pub on the way to Wales and have to say we felt so welcomed and at home. Everyone was friendly and chatty and we felt like a local. Excellent value for money and very dog friendly. Would recommend if you want a good value for money pub with a great atmosphere.

emma served us on our visit & was already rather rude as we went to order. then, the tap water had black chunks in it, politely asked for it to be changed and received more water with black chunks in (twice), she snapped that it “wasn’t her fault” as she’d changed the glass. understandably it isn’t her fault at all, however my friend is a very anxious person and was very polite about the issue just to receive a very overly rude and snappy reply for no reason. we got back to the table to realise there was once again black bits in the water so just went up to order a different drink. in the middle of serving she just walked away as she was talking. just not the way you should be treating polite customers.

Came upon this as we were driving back to our hotel. We welcoming as we went in. They found us a table straight away although they had a lot of bookings for that night. Served straight away with our drinks and came back for our food order. The locals were very friendly and chatted away. The food was very hot. I had the Mac and cheese with salad, garlic bread and extra chips. Very tasty. Hubby had hunters chicken, chips and salad and he said it was lovely. Great prices but then Green King me use are always great value. Couldn’t fault the food or service.

Very good food and fine ale fairly priced, Only one thing more attention is needed Is the gents toilet, upgrade urgently required.

Great service, food is reasonable priced and good value Perfect place to watch the football with the lads.

The staff are always so friendly here. Children are welcome. The food was lovely. The prices of food and drink are very good.

The staff are always so friendly here. The food was lovely and great prices.

As always, brilliant staff, fantastic atmosphere and the food was beautiful. Thanks Emma and the gang ❤️

Always great value for money and the staff are always so welcoming - especially the landlady Em - my favourite place in Trowbridge to eat and drink.

A group of us booked for lunch for around 14 as they had a good Seniors Menu and quite often the normal menus at many pubs are a bit tto much for many of us at lunchtime. It was a bit complicated because they asked for a deposit at the time of booking and inevitably some of the group booked later without pre ordering as requested. The food arrived at a reasonable time and in the main was well received. However, my steak and kidney pudding was a bit grisly and I had to change a fork as it had food remnants on it from previous use. My partners Chicken Diane was cold and on a cold plate and the chicken was quite tough. I also noticed that the table in our places had beer stains on it and the joints on my chair squeaked when ever I moved. It was a warm day and I noticed when the window was opened the stay had very loose screws where it was connected to the window frame, a bit of poor maintenance here. The group are used to regular lunches together and always pay individually at the bar less the deposit already paid, which makes sense, however, the Black Horse decided that the group total had to be paid as one payment, which meant that the group spent a deal of time exchanging cash with each other and arrranging IOU 's so that just one of the group could pay at the bar. We were not pleased with this arrangement and will not be revisiting.

My parents went here for a meal pensioner s special as they do couple o time a month, but they where treated badly and told they could not have a pudding unless they ordered it when whey ordered the main meal, which is appalling, the service was very rude towards my parents and even came to the table and said that her manager was backing her up, after the countless time we as a family have been here we won’t be ever again

This pub is great! The food was quick, cheap and delicious, the drinks were the same, and service was very very friendly. The manager (I didn't get her name unfortunately) was lovely- she was very easy to talk to, and although this was only my second visit, she remembered a small detail I spoke to her about the night before, and was eager to make conversation about that with me again. My boyfriend is a rather fussy eater, yet the team catered towards both our needs without any hassle. There's a range of activities for people to enjoy such as darts, pool, and a few slot machines. Overall, it was a very lovely night and I would definitely go back again.

Just had another great experience in the Black horse ,serveral pints of old speckled hen, complimented with a mighty fine beef burger and chips . And of course not forgetting the friendly helpful staff. I highly recommend this pub for a great cosy evening.

It was open late, cheap and cheerful and dog friendly. Food was not very good quality but ok for the price, staff were friendly enough and I feel sorry for them as the back of house looked as dirty and tired as the toilets were- broken toilet seats, filthy floors and walls, black mould on the sealant around the sink… the mens were even worse according to my companions! Very off putting!

Quality food. I've eaten here twice now and had the burger twice though with different topping - Burnt Ends OMG Amazing! Quantity. The food portions are perfect we left feeling nicely full and it was all so tasty. Value. We had a 20% off voucher...

All staff were amazing so helpful and friendly, food was delicious lots of deals to choose from... Highly recommended.

First time visit here. Not too busy, easy parking. Food was good and staff friendly.

Quick, friendly service. Nice food. Would recommend for a traditional pub meal.

What can I say my group and I have visited here several times. The service is fab and the people even better. Can not believe that a main meal can cost you so little and be so good and very enjoyable. We may be loud but we are coming back. Thank you

An authentic and lived-in place. We are in the English countryside, far from the chaotic and glossy (and expensive) world of London from which we arrived this afternoon. Black Horse is a legendary pub, with pool, darts, card tables and screens. Lots of beer, excellent food at honest prices, or rather more than honest, very low The staff is attentive, friendly and courteous, but overall the customers also seem like part of a family, just as it should be. The Sunday Special is a feast, as are all the dishes we tasted. A place to return to!

Enjoyed the food, very nice atmosphere too! First time there and I'm impressed. The Lotus cheesecake is really good:)

Great little local pub that serves good food at good prices.

Was a brief stop on our way home good food friendly staff and a calm and chilled atmosphere. Even the local lads are welcoming

excellent food great service staff very good always a warm welcome

This is the first time we visited. We were treated by very good friends for my birthday. The meals were great. Very generous. Great value for money. A good choice of food. The bar has a good selection of alcoholic and non alcoholic drinks. The table service was great. It was a Sunday evening and it was just right patron wise. Not too crowded. Great atmosphere, great company. Will definitely go again

Absolutely superbly friendly, helpful, informative and friendly team behind the bar. Great (Family) atmosphere, superb, well prepared and presented food!! Such a pity this venue is 30+ miles from home. Run down on the inside - but well worth a visit!! Thanks for looking after us.

Thank you for a lovely time celebrating our golden wedding anniversary and brithday. Good food and excellent service thank you again Holly-ann

Great pub. Been a regular for several years. Good atmosphere and very reasonably priced decent food.

Great pub and lovely staff, Cinda there was so kind and attentive to what we wanted and took time out to come speak to us. Would highly recommend visiting here if you want a pub with nice atmosphere, good food and fairly priced drinks.

Very enjoyable place to eat. The staff are always friendly and helpful. Dogs are welcomed inside. The atmosphere is very friendly and the food is nicely cooked at a reasonable price.

Nice pub, friendly staff, great food.

Dirty, grimey place with appalling toilets and even worse hygiene. Staff seemed clueless in what they were doing

We had a Groupon voucher for burger meal and the food was really nice, staff was all lovely and friendly and also the customers we met were all really nice, enjoyed it thoroughly and will be back for sure.

The place is great for food, outstanding and friendly professional service! Affordable especially with the living crisis going on! Highly recommend🙂

The service was fantastic, the food was really tasty, everything we ordered came in good time. The bar/restaurant area clean, tidy, very well looked after. Toilets could do with a little attention as in a reverb. Totally recommend the black horse for its atmosphere, food,...

Great food, even better prices, toilets could be better, but overall great experience with some friendly staff! Go for the Woo Woo cocktail!

I used to live on the other side of town and still tried to drop in here, but after a recent move, it is now my local and I couldn't be happier! There is a large and varied menu, the food always comes out great...

Lovely mid Easter Sunday afternoon meal.. Many thanks for fitting us in.

It was OK for what it was food wise. Polite and friendly service. In near distance from where I was staying so a win win situation

I sincerely want to thank Emma and her team for making my daughters hen meal fantastic. Cooking and serving food for a group of 17 people is no easy task and it was done in expert style. Everything was beautifully hot and all served within...

Popped in today for drinks and was greeted by Emma very quickly, ordered a pint was on the bar before My jacket was off. Such friendly fast service, I was playing my games on my phone my pint was finished and before I knew it...

The managers and staff are brilliant can't do enough for you, excellent service , decent food and prices are great 👍

They accommodated the 9 adults and 3 teens greatly. All good was hot and delicious. Would go again and would highly recommend