Big Jims BBQ Steakhousese in Cornwall, Isles of Scilly

Went back in the first week it opend, excited to try it as it looked so good on social media running up to opening... First of all disappointed with the interior design..i thought it would have had more of a steak house feel...instead it had just been freshly paintd and looked exactly same as charlies bar that it used to be. It could have been fantastic with the correct styling. The service was terrible , young girls waiting on, didn't ask us for drinks, bring menues etc,we got them ourselfs because were sick of waiting...after 2 hours!!.. we had only just had mains, never even got asked about dessert, so gave up paid & left..gave them benefit of doubt as it was new. Thought it was just teething problems because food was good. But we went recently to try it again... im sad to say its not changed...the service was terrible... we had to ask for drinks, wait ages to order despite only 2 other tables in the whole place. Waited over an hour for food to come after ordering and it wasn't as though they were busy,lots of staff and only 2 other groups in the place. When it did come mine was cold, semt as though it had been cooked an left whilst waiting for other orders in our party were prepared. When they came to clear table, they moved half of stuff then wandered off, leaving the rest on the table, all the rib bones, 2 of our plates, an loads of empty glasses . It was like he'd got sidetracked an forgot what he was doing. When we asked for the bill they brought it, then we waited half an hour an nobody came for the money, so went to till to pay,the waiters were all stood on end of bar playing on mobile phones!. If they had done their job right we would have probably had desert an another drink, but we were just fed up of sitting waiting. Food was not good this time either... steak had grisstle, ribs were grissle and fat, colslaw was watery an looked like it has been sat in the pot a week. Definitely wont bother trying it again. Such a shame. It needs someone in charge directing the younger waitresses, because there seems to be plenty of staff but nobody seems to know what they are doing an just wander about waiting for you to ask for service. All these people saying how good it is, iv no idea where you normally eat, but this is by far one of the worse meals out we have had in a very long time. The lady on the bar was good tho, very friendly.

The carvery veg was so so fresh and choice of 3 meats and even home made Yorkshire puddings definitely recommended

Dinner was absolutely superb. Genuinely the best steak and dinner I’ve had and well worth the journey from Notts to eat. Priced really well, great options and super friendly/ helpful staff. Can’t wait to go back!

Great food, great staff and great value! Will be retiring soon. Next time I will take on the t-bone!