Big Bens Fish & Grill in Maidstone

I have been getting food from here for years. It’s always had amazing food, friendly staff and always looked after as a customer. highly recommended, one of the best chippys in Maidstone for sure

Don't know of under new ownership, all staff different tonight and food isn't nice as usual. Chicken dry and kebab meat manky. Expensive rubbish food tonight

Delicious battered vegan sausage. But, chips were mainly small hard bits. Not the best.

1h 30min delivery time was bit too much. All food arrived cold.

My first visit but it won’t be my last? I’m not one for superlatives but the chicken shish was delicious moist and tender but still had crispy edges. The salad was crispy the chips fluffy centre and crispy outside the whole meal superb. Try it you will not be disappointed 10/10

Everything here is good, but I love the Big Ben Burger (not your average burger!). To be honest, I often also just grab some chips. The best in town.

Just had the best burgers ever. Double chicken fillets. And chips. Excellent and absolutely stuffed.

The ice cream was in with the food, so the ice cream melted and the food was cold, I phoned and spoke to Megan whi offered to send it out again due to the wait I said send it another day, I called up today and spoke to Craig who said he was the managers and one of the brothers that owned the shop and he said I had misunderstood and would send the ice cream out. I explained why would I have accepted that. He couldn't justify that. I explained I had been a loyal customer for years and even previously left good reviews again he said I will send the ice cream. At one point he even said he had to go as another call was coming through. I advised I would leave a review explaining what had happened and he said if that's what I want to do. I explained it wasn't but what other choice did I have. It's really sad as you only know how good a company is when you have a problem and how they sort it out. Lewis have failed miserably and I will vote with my feet and tell everyone else about. Do yourself a favour and use another take away that values their customers. TO YOUR RESPONSE CRAIG. IF YOU LOOK AT THE TIMELINES, I ONLY REQUESTED THE REFUND AFTER YOU WENT BACK ON WHAT MEGAN OFFERED AND AFTER WE SPOKE. PLEASE CHECK YOUR FACTS BEFORE YOU QUOTE SOMETHING. ONCE YOU CHECK YOUR FACTS ANY APOLOGY WOULD BE NICE. AT LEAST DELIVEROO VALUE THEIR CUSTOMERS. I WONT BE USING YOU AGAIN AND THANKS FOR THE RESPONSE TO ADD TO THE STORY. 7/10/24 I am not and was not trying to get anything for free. I didn't contact deliveroo until after you went back on what was offered. Strange you find it hard to apologise when you are wrong. Why would I ever want to use you again and why would I ever recommend others to do that? I WOULDN'T What have you done in your response to change my mind? NOTHING IN FACT YOU HAVE CONFIRMED I HAVE MADE THE CORRECT DECISION TO NOT USE YOU AGAIN. What is unreasonable in asking for what i ordered if not my money back? Deliveroo agreed that I should have my money back and have since refunded it. ITS NOT UNREASONABLE. I understand you are a small independent company and I chose to support these as you normally get great service, in this case I was wrong and I hope others can see that.

The food was delivered with the ice cream in the same bag, so the ice cream was melted and the food was cold, I spoke to Megan at the shop who due to the wait times agreed to replace another day. I called up today and spoke to Craig who advised he was the manager and one of the brothers. He said I had misunderstood and it was only the ice cream that would be replaced, I asked why would I accept that and he couldn't explain. I advised that I was a loyal customer and had been using them for years. He said Megan wasn't authorised to give free food away, even at one point he said he had to go as another call was coming in. It's only when something goes wrong and how they sort this out. Sadly Lewis have failed miserably with this order and I will go else where and tell people about my experience

Have tried this fish and grill on two separate occasions. The hand spun shakes are nice. My second visit wasn’t particularly good. They open at 10.30 but I wasn’t able to order till nearly 45 mins later. The Korker sausages I ordered were good quality, however the batter tasted of fish which made them inedible for me. the batter was also quite doey in places. No salt and vinegar was offered either on collection.

Best milkshakes and food about! Great customer service

Amazing food, amazing service. Delivered within 30 minutes of ordering and the food was exceptional. Recommend highly!

rubbish late delivery no apology or refund. fish was greasy and food was over priced. was rude on the phone after i asked where my delivery was, and said its not their problem it was late. DO NOT GO HERE

Nice place to try out local fish and chips. Highly recommend it

The home made pies were very dry the fish was good the chips were like cardboard and dried out and for a friday night very shocked

Food was amazing, delivery time was really quick, fairly priced. Completely blew my expectations out the water, can't express how nice the food actually. 5 stars all round from me and the girlfriend.

Stopped here for fish & chips after a day out with my brother. Two haddock & chips - worst I have ever tasted in my life - and I am in my 70s so have had a fair few. Absolutely disgusting - the fish was not fresh - it was dry and pinkish!! The chips were cold and looked like they had been through the fryer a few times - dry as old bones. Felt sorry for my brother as it was his treat. We had stopped at Papas on way home but no tables - wishing now I had waited in their queue for takeaway.

Got a fish and chips . The fish was really nice and coated well with batter , but the chips they were something different it tasted like it wasn’t cooked properly.

just what you need during a heatwave! staff were lovely and the food is super tasty. as a vegetarian I’ve tried their burgers before and they’re really good! chips: 10/10, perfectly cooked. battered mushrooms: 10/10, the juice from the first bite is divine. curry sauce: 10/10, you can’t go wrong with curry sauce - perfect dip for the chips and delicious mushrooms. could’ve cried

The best fish and chip shop in England best food real good prices friendly staff... if you haven't been you really are missing out on some amazing food

Fish and chips was delicious, no complaints.. the small problem I had was the curry sauce it was on the sweeter side other than that was great.

This place used to be good. But the chips have a weird taste now, and nothing I've eaten there is as gourmet as the price would have you believe. £4.89 for a large chips is extortionate, the daily pie 'deal' which used to be £4.99 is £8.99 - I know prices have increased globally but this is just profiteering

I must say this is the most disgusting food I've eaten in a long while , i spent £22.89 on 3 meals and most of the food was chucked in the bin, as seen in photos, the chips were hard and just tasted.of grease, the cheese burger was horrid, the only decent thing were the korker sausages, i thought this was an award winning fish and chip shop, I will never buy from this shop again, im not a happy customer.

I bought a chicken shish kebab with chilli sauce and a 1/4lb with cheese and chips around 7pm yesterday Thursday 28th July. It cost me £24.28 My husband and I were so disappointed and honestly we have never had such a terrible takeaway meal. I even wondered if you were new owners as I’ve had fish and chips from your shop before and it was really nice. This was not a proper chicken kebab. I think it was thigh with skin on, greasy with no marinade it looked awful just whole thighs cut and opened out flat and no normal chicken kebab flavour. The salad was not great and the chilli sauce was peri peri not chilli sauce which really just topped it off! My husbands burger was not nice at all and the chips were ropey. The meals were thrown away. I would like a full refund and I have never ever asked for a refund from anywhere before. I look forward to your response. To say I’m disappointed is a understatement! Lorraine

Very nice food, the chips... Yum!

Really good opening hours and service is good too, friendly staff and good meal. Tried the milkshakes which were amazing and some sides along with the fish and chips, everything was portioned really well and tasted amazing

Steak & Ale Pie was rock hard , chips poor , Haloumi burger was a mess The whole meal was sub standard and deliveroo only refunded the Pie Never again

We had a mixed kabab with lemon and herbs sauce chicken in ‘ it was nice taste but I want be having it again as it give me an up set belly

I love Lewis's! It's the best fish and chip shop I know because the food is always delicious and the service always quick, efficient and friendly. They also offer a large variety and add new things to the menu, which is great. I highly recommend!

We had fish and chips from here on Saturday and I must say it was lovely so definitely going back what a lovely place and the staff were very friendly

I have never had fish and chips like it! So delicate, so flavourful, so delicious. And an absolute bargain for the portion sizes! Amazing food. And what a range!! The halloumi fries were insane! Amazing.

Fantastic service from the guys, the chicken here is so good!!! Highly recommended from me

Really good and fresh food, I love how the chicken was mostly soft and moist, though I dos not enjoy some of the dry pieces. the food tastes fresh and home cooked, and doesn't leave you feeling oily and groggy like many take outs. Also had speedy delivery! thanks

delicious food thank you it arrived earlier than expected which was in my favour and nice polite delivery guy

Lovely food and even better wings

amazing scran, well done callum.

In my opinion, the best chippy around! Excellent staff, great food. Were amazing when I mucked up my order, they fixed it and didn’t charge me any extra! Thank you! You know I will be back!

You don't really get a friendly welcome if your a person of colour. it seems like the staff are still living in the past. They got a poor attitude towards people with colour you wouldn't believe that we are in 2024 with the atmosphere in that place really sad.

Wow!!! I almost made a mistake and went to crispinns but it was closed. I’m glad it was closed because I got to experience the fish and chips here. The curry sauce and mushy peas have a nice little twist to them. Whatever it is, it’s sooo tasty. The fish wasn’t oily which is a positive in my eyes. Perfect amount of crunch. My only wish is that they offered grilled fish. I hope the quality remains consistent. I will return and find out. The black stuff in my picture is pepper :) Edit: date is 2/3/24, ordered the same as I did previously but opted for a grilled fish but looks more like a boiled fish, the mushy peas are no longer the same as they were previously and the curry sauce is like water. What a disappointment. Dropping stars from a five to a 3 due to inconsistency

Food was disgusting!! Cold & tasted disgusting we had to trow all away

mouldy food, bad customer service & rude staff, won't be going again. was better when it was big Ben's.

Fantastic service & fantastic food. Best fish & chips in Maidstone town centre. Cooking & Delivery of 80 fish & chips to our event across town was quite a task but they managed it dead on time. Many thanks Gavin & his staff.

Chip roll curry sauce most priciest ever seen it, am I eating in the ritz

Had chips from here before and was ok, this time round the fish batter was super soggy and the chips were genuinely the worst I’ve had for a while. Shame really, was looking forward to it. Chicken wings and curry sauce were the saving grace.

You've got to wonder who writes some of these reviews.. I picked up a chicken 'kebab' a couple of weeks ago which was just pre-cooked chicken in a flatbread with a few bits of lettuce and cucumber thrown in. It was wrapped up and handed to me only a couple of minutes after I placed the order. I hesitated to take it as I was doubtful it was properly cooked. Unfortuantely, my first thought was correct, because I woke up in the middle of the night with stomach cramps and obvious ill effects from chicken that had not be properly reheated. Without going into detail, I had to take the day off work.. the pre-cooked chicken is reheated on the grill for a couple of minutes, not thoroughly. I went in to Lewis's and spoke to the manager who obviously couldn't care less about anything other than profits. I got a patronising and insincere 'sorry you were ill'.. and obviously no offer of a refund. On leaving, I could see that the staff were having a good laugh about it.. nice. I used to be a regular but won't be returning. Reported to Food Standards.

I’m not one to write reviews but I felt the need to jump straight onto here and write one… Best kebab I have ever tasted - I open the lid to a steaming kebab which is clearly seasoned up take that first bite and it’s freaking heaven! I’m also a massive monster drinker so to open my take away and find a monster surprise in the bag I was like a fat kid in a candy shop! Will 100% be ordering from here again!!

Very kind owner and super good food! (Don't order the large as it is way too much)

Perfection! Tasty cod, crisp batter, great thick chips. Photo shows large cod, half a small portion of chips and minted mushy peas. Clean venue, friendly and polite staff.

I had a Chicken and Ham Hock pie with chips, the pie was definitely the best pie from a chip shop i've had. Would highly recommend, only problem is it's too far from me to become my local.

Brilliant food as always. 1/2 Pounder with cheese and chips, and Halloumi fries all cooked to perfection and an Excellent selection of sauces. Great service and ready with on time for collection.

Can of drink missed off order, food cold and driver went to the wrong address.

right i was pretty hungry and really fancied a burger, i saw this beast of a 3 patty and my mouth started watering just over the picture, got here roughly half hour later, i took a bite and was disappointed, didn’t really taste edible to be honest but the footlong sausage was banging, i’ll give them that

Had bbq chicken thighs which were really nice. My partner had fish which was again OK. But omg the chips were absolutely disgusting, really overcooked maybe recooked 3/4 times over, this is the second time they have been like this. Neither me nor my partner could eat any of the chips. Will never get out chips from there again. Not happy

Absolutely awful, 2 hours wait for a delivery when it said 20 minutes and food was soggy and cold on arrival! I called twice and both times she lied and said it was on its way, an hour later it still hasn’t arrived. Wrong items and missing items, absolute disaster, Avoid at all costs!

Absolutely awful, 2 hours wait for a delivery when it said 20 minutes and food was soggy and cold on arrival! Itje sausage was uncooked. I called twice and both times she lied and said it was on its way, an hour later it still hadn’t arrived. Wrong items came and we also had missing items, absolute disaster, vile vile vile Avoid at all costs!

missing drink for kids meal, driver did return but gave me a protein drink rather than a yazoo milkshake, food also greasy

Chicken was pink inside so couldn’t be eaten still had blood on. Disgusting!!! I almost fed this to my daughter!

Really disappointed with our meal yesterday. Lewis's are usually good, but the cod that I ordered was more batter than fish, looked and tasted like it was left over from the previous day and heated again. Chips were rather soggy, so overall a disappointment. Not worthy of the top 20 in UK award, and yesterday at least, not as good as some other local competitors.

food was amazing and staff were lovely. they gave us some free ribs to try and they were amazing!

Lewis s made a old man very happy for his birthday today . We rang up to see if they could take a order on a Sunday (a few days ago ) the gent was so helpful on the phone. So today we collected fish and chips and a savaloy for the birthday boy !! Wow it was lovely, really great cod and the chips were cooked perfectly. So thanks guys I will definitely travel over just to get the fish and chips from this chippy rather than use our local one.

Disgusting worst meal we had in a long time. Chicken kebab was bits of scabby chicken and a refund of my original order wasn't given back so contacted just eat

Worst chips ever. They must have been warmed up numerous times, they were so hard.

Ordered chicken kebab, was awful cheap chicken won't be going back again.

We have a weekly delivery from Lewis's and really look forward to it. Sausages, burgers, fish and chips are always cooked to perfection and delivered promptly by a nice friendly driver. Wouldn't go anywhere else.

Not very impressed ordered a peri chicken fillet wrap supreme and the chicken was not fillet! It was thigh meat I feel the description of this product is misleading as I wouldn’t have ordered this if I knew it was thigh meat! Lots of fatty bits within the wrap

Pre-ordered via the mobile app. Order was already bagged up and sitting on the side when we arrived to pick up. Got home and dished up and the chips were lukewarm and dry. The batter on the bottom of the fish was very soggy and, again, the fish was just warm. It was our first visit to Lewis' but we won't be visiting again. Very disappointed for the price.

Fantastic fish and chip shop! Lovely staff and great selection of foods. The app’s pretty cool to

Friendly and efficient when dealing with our large order for Scout camp. Good portions and tasty food

Ordered haddock fish and lamb doner. I love the fish and chips, and I highly recommend the haddock. Despite having a sensitive stomach when it comes to fried foods, I've never experienced any issues with Lewis Fish and Chips. The fish doesn't have a fishy odor, which is great for people come from vegetarian background because I dislike it when it smells fishy. I also highly recommend the curry sauce. The portion of fish and chips is generous for a single person, and the staff is kind. I don’t recommend the lamb doner, very dry, need more sauce. Not very flavourful.

Purchased fish and chips here early evening. I live 2 minutes from the shop, so was home very quickly and ate immediately - however, all of the food was almost stone cold when I got home, and some of the fish and chips were hard, as though they’d been cooked and kept quite some time. Very disappointing indeed.

The best milkshake ever and wings I wish you guys had a seating area I would come round there all the time 😃🤙🤙🤙🤙🤙🤙 fire star ⭐️ ⭐️⭐️⭐️⭐️

Think they've got new chefs. Raw potatoes instead of cooked chips and the cod had clearly been in an oil slick as it was so greasy. Anemic onion rings. We won't be returning.

Driven past this place over 100 times whilst on my way to my girlfriends flat. Always thought it looked good from the outside and was always tempted to go in. Last night i gave in to temptation and i'm glad i was not disappointed. My girlfriend comes from Mexico and had made up her mind that she didn't like fish and chips after a few bad experiences before at other places. With help from The gentlemen that served us, i convinced her to try my fish. The batter was perfect the fish was nice and fresh and my girlfriends opinion has now been converted. Of course nobody's perfect and so i will say i thought the cod was a little small for a "large" and i wasn't particularly a fan of their tartare sauce but that was due to personal preference. Pies were good, saveloys were good, fish was good and the chips were good. Will be going again as it certainly satisfied my craving. I also couldn't fault the fast friendly service. Great job guys!

Never had chips so greasy. They were literally dripping... had to throw them out. They also advertise large cod but its definitely not, its a medium at best, dread to think what they class as the "value/ seniors" small portion.

Not sure how this place has the rating it does, with the extremely overpriced food and undercooked chips and everything dripping in grease. Asuming the owners are delusional as when I called to complain was simply told food was delicious. Maybe we were just unlucky but defiantly will not be risking it again. The photo is of their LARGE cod lol.

I've been here a couple of times to give it a fair chance, but I'm unimpressed. I think the extras are fine - except when they've clearly sat in the hot box for a while and they aren't crispy anymore - but the chips are foul. They have no flavour, they're greasy, and they aren't crispy. The staff, on multiple occasions, haven't actually listened to what I'm asking for - they're on all auto pilot and they're clearly miserable. I genuinely hope the food gets better, because it's a really cute little place.

usually really good, that was really really bad though, the chips were rock hard like they had been left under a heat lamp for a long time and the fish was super dry and cold in parts

Went in expecting a simple service but was surprised and enjoyed ordering our food, not to mention how good the chicken nuggets are, definitely coming again soon

Fish was lovley Til half way through was full of sharp bones

Food was shocking and inedible! Halloumi fries were rock solid rubbery, kebab was inedible and smelt like fish! And fish was still frozen in the middle! Will never be ordering again. Used to go to Lewis's all the time as the food and delivery time was great but will definitely not return. Absolute waste of money, as now had to order more food from somewhere else as we wasn't able to eat it! Very unhappy

If you want to try Excellent Authentic Fish and Chips I'd HIGHLY recommend Lewis's Fish & Grill. The only Chippy I've been to is not only amazing tasting chips but also a wide variety of other food. They also have a Vegan / Vegetarian range which was delicious, Our chips were sold in environmentally friendly packaging and there was no complaint over asking for an extra box for my young children to share the meal. If there was a downside it's only that the parking was difficult and the place is set on a one way street.

Looks nice from the outside, large cod and chips tasted of rancid oil, returned to shop, asked very politely if it was possible to get fresh or a refund. Staff couldn't answer, had to be "the boss". A little grimy runt popped his head up, tried them and professed they met his standard. Long short was I left the greasy mess with him and got the money back through the MONZO app in 2 minutes flat. So Kudos MONZO!

Cold food despite waiting for the order to be put together and the smallest cod I have ever seen. I called up as soon as I got home but just got an argumentative person on the end of the phone.

Bought 4 chips and wasn't even cooked raw white and yuk never ever again worse chips ever IV ever had in my lift was a great place when it was big Ben's

This place is nailing it, really impressive vegan range, lovely environment and fantastic service. Really seem to put all customers at the heart of what they offer. Fully recommended.

Foods always good, amazing variety of food and loads for vegetarians! Nice staff and atmosphere! Would highly recommend!!

Very friendly staff, freshly cooked fish and chips! Great portions 🍟🍤

Early delivery. Great food. Fantastic service will use again and recommend.

Highly recommended. Look no further! The best fish and chips by far. Everything was above my expectations. The staff were friendly and the food was fresh. Large size kids meals and top quality food. Veggie and vegan options were delicious. My favourite mushy peas and curry sauce, I pray it never changes! Thank you!

No fault what so ever delivered on time and piping hot and the fish cooked beautifully and taste lovely that the oil is clean highly recommend

Fantastic food, speedy service and cheeky banter. Love this place and never had a bad experience

Excellent food and service. Arrived 5 minutes before the shut and they were still happy enough to serve us. Food was amazing too!

Ordered 1 doner kebab and 1 chicken shish kebab. Nothing really wrong with the doner although the salad was dry and only consisted of lettuce, Cucumber and peppers. However the chicken shish was all thigh meat with skin on & lots of fat and the salad consisted of a few bits of Lettuce and some small peppers So I rang lewis to give them feedback. Didn't want a refund, just to hopefully make it better for future orders. Wish I hadn't bothered, it was a waste of time and effort. The manager's response was this: "we use thigh meat, that's the Lewis style" when I questioned why there was so much skin, his response was " there's still plenty of meat" (there wasn't). As for the salad his explanation was "we use a pre-mixed salad and you asked for no onion so that's what you get" . Needless to say , we won't be ordering from lewis again. Terrible customer service!!!

Food and service extremely good.

Best chips around so soft and creamy! Amazing customer service

Lovely food, fish cooked perfectly, good value for money and the milkshakes were delicious

Top quality fish, chips, onion rings and lots of extras (sauces etc). Really enjoyed a takeaway from Lewis’s. We would recommend it 100%.

Chips under cooked . Not happy with taste

Chips leave a lot to wish, feels like they at leat a two days old. Cod is ok. Overall 3 out of 10.

ordered haddock and chilli beef chips (1st try), haddock spot on as usual, hoping the beef to go with the chips will arrive soon!, as only got a few beans and for £8.99 expected mince, also i`m sure the cheese is in there somewhere?