Big Bens Fish & Grill in Maidstone

Food is excellent, it's hard to find a good chippy these days and Maidstone doesn't have many but everything on the menu at Lewis' is excellent and the portions are really good value

Really lovely chippy so much on the menu and all really good quality - great pickled gherkins too! Lovely staff as well!!

We have never ordered from here before, so only went on the reviews left, and they wasn't wrong! We were advised 45mins to an hour, for food to be delivered, 55 mins food arrived, 2 large chicken shish, all the salad with chilli, mayo with a side order of chips. Massive lumps of tender chicken, definitely use again.

Just had the chicken burger and chips, for the price of £8 it was really nice, proper chicken, good chips and was made pretty quickly.

Awful food. You’ll notice they reply in a sarcastic tone. Very unprofessional.

Best chippy in Maidstone amazing food great customer service can’t go wrong

Great place and very welcoming. Food is excellent and even let me off 15p for the piri salt 🙏🏼

Do not order from here. Our chicken shish was literally some luke warm chicken thighs - how is this a chicken shish. Chicken shish comes off a skewer and is marinated. £27 for a large chips and two chicken shish kebabs - absolute ripoff. AVOID !

Ordered Fish and Chip delivery via Just Eat. Just Eat provided wrong address. When driver realized the mistake, at the wrong address!, he rang for the correct address and redelivered. Spoke with manager and despite Just Eat being at fault, manager promised to redeliver a fresh meal if what arrived was cold. Redelivery not needed but excellent response from Lewis’s👍

The food is lovely and freshly cooked very friendly staff I highly recommend

Great food and always so polite

Always a friendly welcome in a pleasant environment. Food all fresh and made to order with plenty of vegan options which is fantastic. Always a great experience every time.

Food was ok. Wrap was pretty taste less, pie was dry through and chips were edible. Service was fantastic literally waiting 5 minutes for our order. Staff were very welcoming and polite.

Excellent fish & chips shop. Friendly staff and very efficient. Best chips in Maidstone.

Great vegan options and brilliant staff! Chips were generous and delicious! Would highly recommend visiting!

Great staff and very polite. Great atmosphere

Welcomed by the staff with a friendly smile and a greeting, quick service, good atmosphere and always seems to be busy, which in my view is a great thing. Food is great and will come back as often as I can.

Lovely food and freshly cooked.

Lovely fish and chips will defi6be back

Food is exceptional. Service is swift and friendly.

Love this chippy! Great variety on the menu, super friendly team, and always Vienetta in the freezer. Big recommend!

1/2 Chicken was dry And the fish and chip was not the best

Have been using Lewis’ for some time now and they never disappoint, great food and friendly service

Service is always great! Hot food, never greasy & always to a great standard. We are regulars here

The best in town I always come here no other fish and chip shop comes close to Lewis’s fish and grill is 10/10 😊😊❤️❤️

Very friendly atmosphere,very fast service, and the food was delicious

Had a delivery . Food was amazing . Chilli covered chips was one to try as was really tasty . The chicken burgers and wraps was also really good

Absolutely love this place… one of the best fish and chips shop I’ve ever had… I’m definitely a repeat customer!… the batter is lovely and crispy on the cod, gorgeous chips… today I got the special for £9.99, fantastic portion of fish and smaller portion of chips which is perfect for me (I don’t usually eat all the chips)… service with a smile (the owner is super friendly) Well done guys 😊👍🏼

We had an issue with our delivery but upon calling Lewis Fish and Grill to advise, they were very quick to resolve our issue and the food we received was delicious! Great portion sizes, hot crispy fish and chips with great customer service - thank you!

Two lots of Haddock chips and minted peas both spot on. Orders numerous times from Lewis's never had a bad mean from them. They come highly recommended imo the best Fish and Chips in the area.

Friendly staff and lovely chips :-)

We always have a chat when we go to order and food has always been amazing 🐟

A great team and even better chips! I drive past 3 other shops because Lewis's is so good!

Just ordered the Hot chicken Wrap with halloumi cheese, same as I’ve ordered 100 times, must of change the recipe as this has made me sweat!!! Very nice.

Not only is the food amazing, but the staff are so friendly. The milkshakes are absolutely delicious too!!😍

We were pleased with our home delivery and would like to thank Craig for being so helpful and polite. We will order from again.

Unfortunately the food was cold

Lovely food and generous portions

Portion size is ridiculous for the money plus my food turned up cold

Large portion of chips chicken and ham pie and a portion of hallumi for a very hungry man and it is one of the best meals I've eaten in England period. It was meant to be a quick munch but I've just had a experience I won't forget 10 out of 10

This was our second time first time perfect second time we could only eat the fish which was lovely the chips were so hard and I asked for soft chips in the notes spoiled the whole experience

Cod and chips Steak ale pie chips and mushy peas Well would have been nice if they’d Included the peas! Not much good finding out when you get home! Chips are hard and scrapes from the bottom of the fryer! What a waste of money!

Had our food delivered last night and it was inedible. £40 down the drain and just eats are saying they couldn't do anything about it. Myself, my partner and my little boy had to throw away our food and it had a disgusting taste to the chips and fish, and was full of bones. not very happy having spent £40 on food we could not eat and not even a bit of money back.

Most times when I get a meal from here the chips are barely warm. It's not as if I live a distance from them barely two minutes drive away. When they are good it's a lovely meal but that's not that often.

Lewis's is the worst fish & chip shop I have ever been to, bar none I spent £65 and at least half was thrown away NEVER choose Lewis's everything was over cooked even the fish was crispy

Absolutely amazing staff! The kindest people ever, we had a large order and weren't sure how many portions to buy the guy was super helpful and advised the perfect amount and then even offered to drop off more if we needed it. Even gave us a free vinegar bottle, which let's be honest is the best vinegar because fish and chip shops always have the best. Great place i'll be back!!!!

I have been getting food from here for years. It’s always had amazing food, friendly staff and always looked after as a customer. highly recommended, one of the best chippys in Maidstone for sure

Delicious battered vegan sausage. But, chips were mainly small hard bits. Not the best.

Don't know of under new ownership, all staff different tonight and food isn't nice as usual. Chicken dry and kebab meat manky. Expensive rubbish food tonight

1h 30min delivery time was bit too much. All food arrived cold.

My first visit but it won’t be my last? I’m not one for superlatives but the chicken shish was delicious moist and tender but still had crispy edges. The salad was crispy the chips fluffy centre and crispy outside the whole meal superb. Try it you will not be disappointed 10/10

Everything here is good, but I love the Big Ben Burger (not your average burger!). To be honest, I often also just grab some chips. The best in town.

Just had the best burgers ever. Double chicken fillets. And chips. Excellent and absolutely stuffed.

The ice cream was in with the food, so the ice cream melted and the food was cold, I phoned and spoke to Megan whi offered to send it out again due to the wait I said send it another day, I called up today and spoke to Craig who said he was the managers and one of the brothers that owned the shop and he said I had misunderstood and would send the ice cream out. I explained why would I have accepted that. He couldn't justify that. I explained I had been a loyal customer for years and even previously left good reviews again he said I will send the ice cream. At one point he even said he had to go as another call was coming through. I advised I would leave a review explaining what had happened and he said if that's what I want to do. I explained it wasn't but what other choice did I have. It's really sad as you only know how good a company is when you have a problem and how they sort it out. Lewis have failed miserably and I will vote with my feet and tell everyone else about. Do yourself a favour and use another take away that values their customers. TO YOUR RESPONSE CRAIG. IF YOU LOOK AT THE TIMELINES, I ONLY REQUESTED THE REFUND AFTER YOU WENT BACK ON WHAT MEGAN OFFERED AND AFTER WE SPOKE. PLEASE CHECK YOUR FACTS BEFORE YOU QUOTE SOMETHING. ONCE YOU CHECK YOUR FACTS ANY APOLOGY WOULD BE NICE. AT LEAST DELIVEROO VALUE THEIR CUSTOMERS. I WONT BE USING YOU AGAIN AND THANKS FOR THE RESPONSE TO ADD TO THE STORY. 7/10/24 I am not and was not trying to get anything for free. I didn't contact deliveroo until after you went back on what was offered. Strange you find it hard to apologise when you are wrong. Why would I ever want to use you again and why would I ever recommend others to do that? I WOULDN'T What have you done in your response to change my mind? NOTHING IN FACT YOU HAVE CONFIRMED I HAVE MADE THE CORRECT DECISION TO NOT USE YOU AGAIN. What is unreasonable in asking for what i ordered if not my money back? Deliveroo agreed that I should have my money back and have since refunded it. ITS NOT UNREASONABLE. I understand you are a small independent company and I chose to support these as you normally get great service, in this case I was wrong and I hope others can see that.

The food was delivered with the ice cream in the same bag, so the ice cream was melted and the food was cold, I spoke to Megan at the shop who due to the wait times agreed to replace another day. I called up today and spoke to Craig who advised he was the manager and one of the brothers. He said I had misunderstood and it was only the ice cream that would be replaced, I asked why would I accept that and he couldn't explain. I advised that I was a loyal customer and had been using them for years. He said Megan wasn't authorised to give free food away, even at one point he said he had to go as another call was coming in. It's only when something goes wrong and how they sort this out. Sadly Lewis have failed miserably with this order and I will go else where and tell people about my experience

Have tried this fish and grill on two separate occasions. The hand spun shakes are nice. My second visit wasn’t particularly good. They open at 10.30 but I wasn’t able to order till nearly 45 mins later. The Korker sausages I ordered were good quality, however the batter tasted of fish which made them inedible for me. the batter was also quite doey in places. No salt and vinegar was offered either on collection.

Best milkshakes and food about! Great customer service

Amazing food, amazing service. Delivered within 30 minutes of ordering and the food was exceptional. Recommend highly!

rubbish late delivery no apology or refund. fish was greasy and food was over priced. was rude on the phone after i asked where my delivery was, and said its not their problem it was late. DO NOT GO HERE

Nice place to try out local fish and chips. Highly recommend it

The home made pies were very dry the fish was good the chips were like cardboard and dried out and for a friday night very shocked

Food was amazing, delivery time was really quick, fairly priced. Completely blew my expectations out the water, can't express how nice the food actually. 5 stars all round from me and the girlfriend.

Stopped here for fish & chips after a day out with my brother. Two haddock & chips - worst I have ever tasted in my life - and I am in my 70s so have had a fair few. Absolutely disgusting - the fish was not fresh - it was dry and pinkish!! The chips were cold and looked like they had been through the fryer a few times - dry as old bones. Felt sorry for my brother as it was his treat. We had stopped at Papas on way home but no tables - wishing now I had waited in their queue for takeaway.

Got a fish and chips . The fish was really nice and coated well with batter , but the chips they were something different it tasted like it wasn’t cooked properly.

just what you need during a heatwave! staff were lovely and the food is super tasty. as a vegetarian I’ve tried their burgers before and they’re really good! chips: 10/10, perfectly cooked. battered mushrooms: 10/10, the juice from the first bite is divine. curry sauce: 10/10, you can’t go wrong with curry sauce - perfect dip for the chips and delicious mushrooms. could’ve cried

The best fish and chip shop in England best food real good prices friendly staff... if you haven't been you really are missing out on some amazing food

Fish and chips was delicious, no complaints.. the small problem I had was the curry sauce it was on the sweeter side other than that was great.

This place used to be good. But the chips have a weird taste now, and nothing I've eaten there is as gourmet as the price would have you believe. £4.89 for a large chips is extortionate, the daily pie 'deal' which used to be £4.99 is £8.99 - I know prices have increased globally but this is just profiteering

I must say this is the most disgusting food I've eaten in a long while , i spent £22.89 on 3 meals and most of the food was chucked in the bin, as seen in photos, the chips were hard and just tasted.of grease, the cheese burger was horrid, the only decent thing were the korker sausages, i thought this was an award winning fish and chip shop, I will never buy from this shop again, im not a happy customer.

I bought a chicken shish kebab with chilli sauce and a 1/4lb with cheese and chips around 7pm yesterday Thursday 28th July. It cost me £24.28 My husband and I were so disappointed and honestly we have never had such a terrible takeaway meal. I even wondered if you were new owners as I’ve had fish and chips from your shop before and it was really nice. This was not a proper chicken kebab. I think it was thigh with skin on, greasy with no marinade it looked awful just whole thighs cut and opened out flat and no normal chicken kebab flavour. The salad was not great and the chilli sauce was peri peri not chilli sauce which really just topped it off! My husbands burger was not nice at all and the chips were ropey. The meals were thrown away. I would like a full refund and I have never ever asked for a refund from anywhere before. I look forward to your response. To say I’m disappointed is a understatement! Lorraine

Very nice food, the chips... Yum!

Really good opening hours and service is good too, friendly staff and good meal. Tried the milkshakes which were amazing and some sides along with the fish and chips, everything was portioned really well and tasted amazing

Steak & Ale Pie was rock hard , chips poor , Haloumi burger was a mess The whole meal was sub standard and deliveroo only refunded the Pie Never again

We had a mixed kabab with lemon and herbs sauce chicken in ‘ it was nice taste but I want be having it again as it give me an up set belly

I love Lewis's! It's the best fish and chip shop I know because the food is always delicious and the service always quick, efficient and friendly. They also offer a large variety and add new things to the menu, which is great. I highly recommend!

We had fish and chips from here on Saturday and I must say it was lovely so definitely going back what a lovely place and the staff were very friendly

Fantastic service from the guys, the chicken here is so good!!! Highly recommended from me

I have never had fish and chips like it! So delicate, so flavourful, so delicious. And an absolute bargain for the portion sizes! Amazing food. And what a range!! The halloumi fries were insane! Amazing.

Really good and fresh food, I love how the chicken was mostly soft and moist, though I dos not enjoy some of the dry pieces. the food tastes fresh and home cooked, and doesn't leave you feeling oily and groggy like many take outs. Also had speedy delivery! thanks

delicious food thank you it arrived earlier than expected which was in my favour and nice polite delivery guy

Lovely food and even better wings

amazing scran, well done callum.

In my opinion, the best chippy around! Excellent staff, great food. Were amazing when I mucked up my order, they fixed it and didn’t charge me any extra! Thank you! You know I will be back!

You don't really get a friendly welcome if your a person of colour. it seems like the staff are still living in the past. They got a poor attitude towards people with colour you wouldn't believe that we are in 2024 with the atmosphere in that place really sad.

Food was disgusting!! Cold & tasted disgusting we had to trow all away

Wow!!! I almost made a mistake and went to crispinns but it was closed. I’m glad it was closed because I got to experience the fish and chips here. The curry sauce and mushy peas have a nice little twist to them. Whatever it is, it’s sooo tasty. The fish wasn’t oily which is a positive in my eyes. Perfect amount of crunch. My only wish is that they offered grilled fish. I hope the quality remains consistent. I will return and find out. The black stuff in my picture is pepper :) Edit: date is 2/3/24, ordered the same as I did previously but opted for a grilled fish but looks more like a boiled fish, the mushy peas are no longer the same as they were previously and the curry sauce is like water. What a disappointment. Dropping stars from a five to a 3 due to inconsistency

mouldy food, bad customer service & rude staff, won't be going again. was better when it was big Ben's.

Fantastic service & fantastic food. Best fish & chips in Maidstone town centre. Cooking & Delivery of 80 fish & chips to our event across town was quite a task but they managed it dead on time. Many thanks Gavin & his staff.

Chip roll curry sauce most priciest ever seen it, am I eating in the ritz

Had chips from here before and was ok, this time round the fish batter was super soggy and the chips were genuinely the worst I’ve had for a while. Shame really, was looking forward to it. Chicken wings and curry sauce were the saving grace.

You've got to wonder who writes some of these reviews.. I picked up a chicken 'kebab' a couple of weeks ago which was just pre-cooked chicken in a flatbread with a few bits of lettuce and cucumber thrown in. It was wrapped up and handed to me only a couple of minutes after I placed the order. I hesitated to take it as I was doubtful it was properly cooked. Unfortuantely, my first thought was correct, because I woke up in the middle of the night with stomach cramps and obvious ill effects from chicken that had not be properly reheated. Without going into detail, I had to take the day off work.. the pre-cooked chicken is reheated on the grill for a couple of minutes, not thoroughly. I went in to Lewis's and spoke to the manager who obviously couldn't care less about anything other than profits. I got a patronising and insincere 'sorry you were ill'.. and obviously no offer of a refund. On leaving, I could see that the staff were having a good laugh about it.. nice. I used to be a regular but won't be returning. Reported to Food Standards.

I’m not one to write reviews but I felt the need to jump straight onto here and write one… Best kebab I have ever tasted - I open the lid to a steaming kebab which is clearly seasoned up take that first bite and it’s freaking heaven! I’m also a massive monster drinker so to open my take away and find a monster surprise in the bag I was like a fat kid in a candy shop! Will 100% be ordering from here again!!

Very kind owner and super good food! (Don't order the large as it is way too much)

Perfection! Tasty cod, crisp batter, great thick chips. Photo shows large cod, half a small portion of chips and minted mushy peas. Clean venue, friendly and polite staff.

I had a Chicken and Ham Hock pie with chips, the pie was definitely the best pie from a chip shop i've had. Would highly recommend, only problem is it's too far from me to become my local.

Brilliant food as always. 1/2 Pounder with cheese and chips, and Halloumi fries all cooked to perfection and an Excellent selection of sauces. Great service and ready with on time for collection.

Can of drink missed off order, food cold and driver went to the wrong address.

right i was pretty hungry and really fancied a burger, i saw this beast of a 3 patty and my mouth started watering just over the picture, got here roughly half hour later, i took a bite and was disappointed, didn’t really taste edible to be honest but the footlong sausage was banging, i’ll give them that

Had bbq chicken thighs which were really nice. My partner had fish which was again OK. But omg the chips were absolutely disgusting, really overcooked maybe recooked 3/4 times over, this is the second time they have been like this. Neither me nor my partner could eat any of the chips. Will never get out chips from there again. Not happy

Absolutely awful, 2 hours wait for a delivery when it said 20 minutes and food was soggy and cold on arrival! Itje sausage was uncooked. I called twice and both times she lied and said it was on its way, an hour later it still hadn’t arrived. Wrong items came and we also had missing items, absolute disaster, vile vile vile Avoid at all costs!