Better Food Company in Bristol, City of

Turned up at 1720 to have a juice but was told by a rather sullen lady that I could only have coffee as they were closing at 6. Then she over charged me.. not very welcoming.

An abundance of mouldy and rotten and well-past-its-best fruit and veg. Prices of fruit and veg reflect the fact it is supposedly organic. But it's mouldy and mushy and rotten so rubbish. Avoid if you can.

The selection and quality of the available food is first class - some of the best vegetables I have eaten. However this is let down by the attitude of several members of the staff - not all but probably the majority - I have experienced rudeness and a rather superior attitude to me as a customer. This is in stark contrast to the St Werburghs shop and most shops that I go to. This is a real shame because I really don’t enjoy this, I hope the next time I visit it will better!

Cometí el error de usar mi propia bolsa de algodón para poner mis comestibles mientras estaba comprando. Un miembro de su personal cuando me vio, me pidió que llevara una canasta, lo cual creo que fue lo correcto para ella y luego, me disculpé. Sin embargo, ella fue grosera y enojada, pero pensé que era mi culpa y de alguna manera me lo merecía. Pero 10 minutos después traté de llamar su atención para pedir un producto y ella me ignoró por completo después de algunos "disculpe" y luego dio una respuesta sin mirarme, tan grosera. Esta tienda es mi tienda local pero no me siento bienvenido y ni mi socio ni yo diríamos que nuestra opinión se basa en esta ocasión, en ocasiones anteriores hemos tenido un servicio al cliente muy, muy pobre. No creo que Better Food se haya dado cuenta de que existen para agradecernos a nosotros, a los clientes, a la comunidad, y que podemos ir a mejores lugares si no escuchan y no mejoran.

Un miembro del personal femenino hizo un problema cuando una estudiante compró un trozo de pastel usando su tarjeta de estudiante cuando tenía un amigo sin su tarjeta que la acompañaba. El personal trató de cobrar el precio normal antes de que el miembro del personal femenino fuera cuestionado por esto. El mismo miembro del personal femenino trajo a regañadientes un café con poca interacción al servir. Era como si su alma hubiera sido aplastada o que estuviera increíblemente estresada, excepto que la tienda no podría haber estado más tranquila. No visitar este lugar de nuevo.

I popped in to see if they had any gluten free cake in the cafe section, suitable for someone who is coeliac. Some of the cakes on the counter had a label and others didn't so I asked one of the staff if they could help. They weren't sure and when I said it was for someone who is coeliac her response was "how coeliac are they?". I found this a very unacceptable response which showed a lack of awareness. She also said that sometimes the gluten free cakes share a plate with cakes that contain gluten which is totally unacceptable because of the risk of cross contamination. I said that therefore I wouldn't buy anything and left. Staff really need to be more fully trained about allergens and much greater care needs to be shown with regard to avoiding cross contamination. Coeliacs be aware! You would certainly expect more from 'The Better Food Company'.

Tonight I called in for for a loaf of white bread. The loaves are "sort of" marked, but it's not always very clear what's what. i asked the assistant which was a white loaf and, although she did try to help, she was obviously clueless. In fact she picked up a loaf that had something baked into it (probably onions) and which was almost certainly wholemeal. Feeling that I was getting under her feet (she was marking the loaves down at the end of the day), I felt embarrassed and settled on a large loaf which she and the girl at the cash desk assured me was stone ground white. I was pretty sure it wasn't. I was right, when I got home it was wholemeal with something baked into it. I therefore could not eat it. The reason I'm writing this is because 1. the loaves of bread can cost around £4.00 each so you expect to get what you want and 2. this shop is a flagship for specialist food. If they cannot identify their products then how would I know if something was genuinely vegan or gluten free, or whatever. This is not the fault of the staff but the management. At these prices you must get it right.

I wish I could give this shop a better rating, as the selection of organic food, drink and other household products on offer is brilliant, but unfortunately this whole venture is let down by its poor customer service. As someone who is trying to make more positive, sustainable food choices, I have visited this shop on a number of occasions, but each time I have left feeling rather miffed by the miserable service I have received from staff. Just a simple “hello” at the checkout, maybe with a hint of a smile, is all I ask for - this would do a lot to soften the blow of the inevitability higher cost of an organic food shop.

These guys make a great pea and potato samosa. there are several other impressive dishes on the menu. Had a veggie sausage sandwich with rockets and sun dried tomatoes which was very good too. Their coffees are of very good quality too.

Always has what's needed, especially my favourite vegan cake, its a massive cup cake with pink icing. Parking can be an issue, as usual drive up before school pick up.

This place is unbelievable! I shop here regularly as I like organic healthy produce but the service is absolutely HORRENDOUS!!! Both here and sevier street the staff are unhelpful, at times rude and today RIDICULOUS! Last week I popped in to buy a juice at 5.50 and was told the cafe closes at 6 we aren’t serving juice... ummmm the cafe closes at 6 then you serve til 6 surely... then today I went in and 5.03! Guess what?!? The cafe closes at 6 so I can’t serve juice after 5?!? Just a joke! Please someone open a juice bar on Whiteladies road!!!! Totally and utterly ridiculous.

We come here on a regular basis for shopping and brunch, pretty much every time I order avocado toast, I love the addition of nigella seeds.

This is our go to place for breakfast as there avocado toast is amazing, they finish it with nigella seeds which really does make it.

Delicious freshly made organic food and brilliant whole food deli! I often go in for lunch and they always have an interesting range of home made soups, salads and mains, along with scrummy sandwiches. Great range of organic foods and other products with fresh breads - super friendly and knowledgable staff, love this place !

As much as I would like to love this place, the customer service is pretty abysmal. Sadly the idea of supporting a worthy concept costs a hell of a lot more than just popping down to Sainsburys. Feeding a large family here is a challenge and one in the times of austerity just is pushing us away. But if I am going to hand over my cash the least you can do is smile and be just a little pleasant.

Fantastic choice of organic and vegan food.. from frzen, fresh, chilled, loads of offers and wide range of fresh fruit and vegetables, most of which locally sourced! Brillant staff, all so friendly and knowledgable. Amazing cafe with a deli, serving a great choice of salads and cooked foods, meat, veggie and vegan.. Big range of organic and fairtrade alcohol and soft drinks. Also freshly made sandwiches, great for anyone on lunch or needed a wholesome snack!

This is one of my favourite places to sit and have coffee. I'm never able to resist the homemade cakes. These are always delicious and full of good ingredients. My current favourite is the courgette cake. A small number of chairs and tables. Make it...

Better food company has a great selection organic, special dietary foods and all round amazing groceries. I always get my refined sugar alternatives here as well as some amazing chocolate. They also have a great selection of skincare and beauty products, as well as baby...

A well stocked whole-foods and more general groceries shop with lots of local produce of an organic nature.

Better Food has long been a place we shop as their range of fresh fruit and veg is locally sources and better than a supermarkets. They also have a good range of dry goods and some lovely fresh baked breads. What's really transformed the place...

On a recent holiday in Bristol we frequented their delightful café, as it was just up the road from where we staying and stays open until 8pm during the week. They do fabulous fresh juices such as The Green Cleanser (apple, cucumber, spinach, parsley and...