Best Western Ship Hotel in Elmbridge

Location was excellent for our visit

Lovely personal hotel. It's had a bit of a paint job since last year, and carpets in some areas replaced.. Lovely staff..

I throughly enjoyed my stay at 'The Ship Hotel' There is parking on site, it had a lovely cosy feel and customer service was great. Plenty of selection for breakfast, and thank you to the waitress who was warm and friendly, and nothing was too much trouble. Would defo' stay again at some point.

Software messed up while making a booking and it booked me in for the wrong date, immediately told them about this. They refused to move the date or refund me so I had to book again therefore losing the money. The manager refuses to speak about this so just be careful when booking online as it is in the company's best interest if the software "accidentally" books you in for the wrong date.

I checked availability for the hotel for the date that I wanted, availability was apparent for two rooms. I booked this hotel through Expedia and there was a glitch with the app, which I immediately noticed. I contacted the hotel within 5 minutes and was told that there was availability for the actual date I wanted, but the manager would have to make a decision about changing the date of the booking. I was then told to contact Expedia. Subsequently Expedia stated they couldn't do anything because the Manager at this hotel would not change the date, despite the fact we were weeks away from the accidental booked date and two months away from the date I was trying to book. Lesson learned - I won't ever consider this place again. If the Management at this hotel are that inflexible, then in what other ways with they demonstrate poor service. By the way I lost £255.00 and received no direct contact from the Manager whatsoever. Avoid like the plague. Amendment to the original review: Just to reaffirm, I contacted the hotel within 5 minutes and was told that the Manager would have to make a decision, but weren't available at that moment, so was told to contact Expedia. Two phone calls to Expedia and I was informed that they would contact the hotel manager to make a decision. The decision came back several days later that the manager would NOT change the booking despite the fact there were rooms available. If necessary I would have considered paying an extra fee to secure the booking, however I was not given that option and nobody from the Hotel contacted me to discuss. As such I had to pay for an additional booking for the dates I wanted elsewhere. As first stated, poor service, AVOID

Place needs new carpet. Old and stained. Bathroom looks recently renovated. Staff was friendly

Lovely hotel with equally lovely staff

Decent budget hotel at the end of Weybridge High Street. Great location whilst visiting Thorpe Park, only a 15 minute drive away.

Unaccomodating and unhelpfull. We had an issue booking and there was no flexibltiy to move the dates even when I offered to pay any increased cost or booking fee. Left a very bad impression of Best Western. Ended up re-booking and staying with a locally owned business and plan to do this when I am in Weybridge for business going further.

Perfect for celebrations, masses of guests eg weddings. A great bar, great food and a classic British hotel in a great spot

Nice lady on reception helped me with my needs

I visited this hotel on Sunday 28th January as I had an induction with my new employer at Mercedes Benz World nearby. I arrived at the hotel at near 9pm after a near 5 hour train journey and was greeted at the reception to be told that I had a £30 meal allowance that had been paid for but food stopped being served at 3pm on Sundays when the earliest check in is 2.30pm. Already disappointed that I had to spend my own money on food at Dominos which is next door, I lay on the bed to find pubic hairs both on the bed and also under the duvet. I went to reception to show the receptionist photos of this and she apologised and agreed to put me in another room. After 10 to 15 mins I returned to the reception to be given a new room card and made my way to that room. Upon arriving to the second room, I checked the bed as I was concerned after my first room and once again found both long hairs (I have a fully shaved head) and pubic hairs. Disgusted after this I went to reception once again and complained and once again the receptionist (who clearly let me know she was annoyed at my complaints) apologised and agreed to find me another room. 10-15 mins later I returned to the reception and allocated a third room. I asked the receptionist to accompany me to the room so we could inspect it together. She was adamant that she had checked the room and it was clean. Upon getting to the third room, the top of the duvet seemed clean however when I turned the duvet up once again there were pubic hairs. As it was now near 11pm and I was tired from a day of travelling, I asked the receptionist to speak to a manager which she told me no one was available to speak to. The receptionist gave me no option apart from to sleep on the floor as I had not brought my car which I would have slept in if I had driven down. I was told the manager would be there at 7am to speak to in the morning regarding my experience. As I was leaving the next morning at 8am, I went to reception at 7.15am to speak to the manager regarding the hygiene, cleaning and my experience at the hotel to be told that they were not in until 3pm. I expressed my dissatisfaction on the Best Western website (it’s a franchise) and the complaint was redirected back to the hotel and told it could take upto 7 days to respond. On the 7th day after my complaint, I received a poor excuse/explanation/lie from the manager Sarah who claimed it was because the laundry company had used different washing powder when clearly the sheets had not been washed. Sarah also offered me a free nights stay in the hotel as a gesture of goodwill which I declined as it was 220 miles from home and it was the most disgusting hotel I had ever stayed in in my life including hotels abroad where standards are often lower. Stay away from this hotel unless you are not bothered about hygiene. Disgusting hotel and poor customer services at all levels from the rude receptionist (small Asian woman) to Sarah “the manager”.

Stayed here for work, lovely food, and lovely staff. The room was cleaned every day, and it was a really good-sized tv in the room, no complaints. Ohh the buffoon wings were HOT HOT HOT 🔥 🥵 😄