BEST WESTERN PLUS Stoke on Trent Moat House Restaurant in Stoke-on-Trent

I stayed here one night I had no heating no hot water the food was burnt I had to get out of there I can out with the flu because of it. Do not visit this hotel

The room was lovely, BUT I don't recommend staying here at the weekend and definitely not in December unless you plan to be up late. We stayed for a Friday night as a couple with a baby, there was so much noise from the people hanging around outside that it was impossible to get to sleep. This became much worse at both midnight and 1 am when the 2 different parties they had ongoing kicked out and everyone piled into the car park talking/shouting and singing. I don't blame these people, it is the fault of the hotel not having adequate sound proofing.

Had a lovely stay,booked executive twin room,very clean and comfortable..breakfast nice,easy parking at an extra cost of £7.50..check in fast with friendly helpful staff.

Absolutely fab night, excellent, friendly service from all staff, made for a brill night for me & my friends. Entertainment was 1st class, never stopped laughing all night. Thanks to all. Drag queen was fab, audience participation was brill.

Stayed at this hotel for a number of weeks due to work commitments and it’s been a huge disappointment so far. Biggest issue is service, for a ‘4 star’ hotel it is way below standard from check in to check out and everything in between. Totally unprofessional and impersonal throughout. We’ll start at the bar where a queue of three people may take 10 minutes due to the bar staff having to serve meals to tables as well as serve drinks. The restaurant is very rarely busy yet the ‘restaurant manager’ will often walk past the bar and see a queue yet ignore it.

I have stayed at the Best Western Plus / The Moat House Hotel Eturia, Hanley Stoke on Trent. I was able to stay at this Posh hotel in S-o-T, Because i came into funds from my late mums estae. I am just a ordinarey person who was able to spend some lovley time at this Hotel, which has Lovely & Polite people working for it. I only have a couple of small niggles? 1. The second room i stayed in ( for my 2nd visit ) room 334, backs onto the area opposite where the lifts are. So every time the lifts are used? I could hear them weering up & down. 2. The late time of evening dinner ( only personley speaking ). But all in all. The Moat House Hotel, soon to be part of a differant chain Is a Lovley place to stay, with Very Polite Staff, & lovley food. Good Luck for the future Moat House Hotel.

We booked this place for a very good price £ . Had a harrowing drive down the M6 to arrive at the hotel car park where a sign asked for payment via card or phone £15 for 24 hours , was annoyed and just headed for reception to be told you register your reg here and free. So don’t pay before getting to reception. Was very impresse

Went to see the Gok Wan Show which was absolutely brilliant. The hotel on the other hand was disgraceful. The ballroom was way too hot. Despite requests from guests and Gok there was no aircon on. Everyone was melting. There was a lack of staff on the bar. 300 people and one bar staff. Ridiculous. We were told there was table service but you had to go to the bar to pay so was useless. Staff disengaged and rude. It was embarrassing. At one point Gok’s operations team were serving people at the bar because the queue was so long. The bar wasn’t stocked properly and ran out of gin and mixers. Extremely disappointing and embarrassing to host an event like this with rubbish service. This is barely a 3 star hotel.

£20 a head. Don't bother. Tea and coffee cold dispite asking for fresh. Sandwiches vile unless you like mayonnaise. Very sparse filling on sandwiches. Only given 4 quarters each. Complete trip off

Stayed here for purpose of the attractions of Water World and Alton Towers. It’s lication is ideal and provided a great base for these activities The hotel is well maintained though we were disappointed when the pool was out of order for part of our stay, this was an attraction for booking it The breakfasts were good. Nothing to dazzle but plentiful and tasty We had dinner one evening and very disappointing, food quality one of worse meals have been served, a Thai curry was was hot water with floating chicken really disappointed. Staff very apologetic and good though Overall a good hotel for its location and general standards, plenty places nearby to eat out so balanced that it’s dinners were poor. Would recommend it

We went here for afternoon tea and the staff and service was spot on.Service with a smile and the food was really nice. Also they let us bring home what we could not eat.

Brilliant the night was perfect the food was lovely we were a group of 12 ladies we will be returning for many more of your amazing nights the staff were lovely and the photo props were brilliant the man was lovely and friendly see you all soon for another great night

I ca say how good it was, the staff were great the food was outstanding, I had the belly pork in a cider sauce, some of the best flavours the come off a plate 11 out of 10!!!!

Weekend away catching up with family - welcoming and clean hotel. The folks on reception were lovely as were the ladies in the restaurant at breakfast, good customer service. Rooms were clean and tidy although we were a little surprised, having booked 2 x twin rooms to be given 2 family rooms with a double bed and bunk beds! Our cousins had their room changed, sister and I kept ours as no others available and she slept on bottom bunk whilst I had the double, lol. Lovely evening meal in the bar & a Fabulous breakfast available with plenty of choice on offer and plenty of free parking - you must remember to add your registration number to the system on reception desk though to avoid a fine....

Good hotel clean lovely breakfast would stay again some noise from other guests but other than that fine.

Stayed at the hotel last weekend. We’ve stayed there a number of times and find it so friendly and relaxing. The management need to be complimented on the consistency of the high standards, thank you.

Very cold in the room. The bathroom was dirty , hair from previous guests or house cleaner . Great that the parking was free .

We booked for an afternoon tea and were extremely disappointed in the experience. We were the only people in the restaurant. There was no atmosphere, heating or lighting. I asked twice for the lights to be put on so we could see what we were eating, but it probably would have been better if were left in the dark. It should have been a normal afternoon tea, but became a festive afternoon tea, with mince pies (Mr Kipling) and miniature xmas puddings (yuk to both, specifically wouldn't have ordered a festive one because of this). We weren't asked if we were vegetarian or had any allergies. The cheapest possible sandwich fillers were supplied, cheese, egg, tuna & ham. The scone had fresh cream rather than clotted cream. Altogether a very disappointing experience. I wanted more tea, but had finished the food before anyone checked on us. I wouldn't go back again if they paid me to eat there!

rushed meal ice cream twice served on hot plate melted substandard food would not go again overpriced on food and drink

Dined last Friday evening as a guest of The Mystics Society. The Bentley room was ideal for the occasion. The food was served professionally and very well presented and also very tasty. Car parking was free but if you visit remember to register your vehicle at reception.

Good food, great rooms, fantastic staff, nice facilities, what more can you say. Makes the Alton Towers hotels look shabby.

The staff were fantastic catering for us with two very small children. The food was delicious for dinner and breakfast.

Good choice on the menu. I had duck pancakes for starter and the portion was very big! The surf and turf was very filling. Over all we had a good hotel restaurant meal!

I get the feeling that the Moat House thinks that guests staying on business won't be bothered to look around for somewhere to eat and just plonk with the easy option of eating in. This is reflected in a very average menu at what is above average prices for what you get. The food was ok but uninteresting and the desserts a joke for what you pay. The staff are pleasant enough though and do their best for you. Eating here is the easy option but if you want something better, both in quality and value, take a stroll out.

I’m not in the mood to discuss everything in detail at the moment because I’m still getting over the horrible hotel experience, I’ll just make a list .....

We ate in the Josiah restaurant on two nights whilst on a two day break package visiting Alton Towers. Food was hot and good quality both nights, service was a little slow but the team were very friendly. Would use this restaurant again if staying at the hotel.

We arrived here last Friday to 'enjoy' a meal with Friends. The interior and exterior are indeed dated, however the toilets are clean and modern. The Staff are friendly and the menu is varied, but the items are overpriced. One of my party members ordered the Salmon and Risotto which cost £16! I ordered the confit duck which was fine although it looked raw. Next I had the haddock. The haddock and peas were dry and tasteless. The 'oven-baked' chips were cold. Afterwards we all had tea which tasted fine.

Had a great lunch with my family. We had the sharing plate and some nachos. The food was really nice - but of a wait but it was worth it. Good service. Good gluten free options

We had a lovely meal at the Josiah's Bar and Grill last night . The soup of the day (wild mushroom and Madeira) was absolutely gorgeous. We also had steaks that were excellent.

I do not usually write negative reviews as every business has its off days but this was exceptionally disappointing. There were a dozen of us who needed refreshments at an unusual time of day. It was suggested we try afternoon tea at the Most House at £17 a head, I booked several days in advance, paid £237.30 and was offered sandwiches, cakes, scones, tea and coffee, which sounded perfect. I was told the teas would be portioned, implying it would arrive plated for each individual. However, that was not the case, the food was put on a small side table, buffet style. The service was poor, there was very little food or the money and the waitress kept disappearing when we needed assistance.

Attended for the party night and wasn't expecting anything spectacular. However, it was fantastic, good service, lovely food and great festive night out. Highly recommended

Service not the best. Hoping some of the waiting on staff will have improved by the time Christmas season is in full swing.

Good play to stay for a day or two. The waiting time at the front desk seems to be a bit longer. Rooms are good; however the amenities (bath etc) are dated. Needs improvement. The breakfast spread is average. There are multiple eating joints very close (walking distance) to this hotel.

Great staff welcome you and serve you good menu choices with good room qualities. Caters for Gluten free, has fitness...

We stayed at the Best Western for one night as we travelled up to Stoke on Trent for Alton Towers....

Clean, tidy comfortable room with easy check in. However rooms dull and in need of an update. No USB ports

Fue una lástima que elegí un risotto, que estaba un poco insípido y demasiado lleno de líquido para la cena. Por desgracia los malos huevos revueltos en la mañana no restablecer la confianza.

Nach 12 Stunden Fahrt (Deutschland-Dünkirchen-Fähre nach Dover-Dartford-Stoke) hatten wir keine Lust in Stoke "rum zu irren" und sind kurzerhand in das Hotel Restaurant. Was soll ich sagen? Top Service, super freundliches Personal, fantastisches Essen!

Principalmente los problemas relacionados con la alimentación, pedí un bistec era como una pequeña albóndiga. La noche siguiente, se sentó como una familia y me dijeron que no sería un retraso de 15 minutos, que estaba bien. Resultó ser 1. 5 horas y terminamos caminando. fue una verdadera pena, ya que nuestros hijos estaban muy disgustados y muy hambrientos. Lo que nos habían dicho que sería más de una hora de espera, nos habríamos ido a otro lado y no tiene importancia, ya que estas cosas pasan. Tengo la impresión de que no tienen suficiente personal para lidiar con el número de personas que había.

The Best Western in Stoke Moat House is a real hotel of contradictions.We stayed there for 2 nights on a family break to Alton Towers and it seemed for every good point there was an equally negative one. Good Points-The bedroom was large and very comfortable-Staff in the restaurant were very friendly and helpful-Swimming pool nice bonus to have-Good breakfast-Pretty good value for money price for 2 nightsNot so great-Staff on reception (check in and departure) grumpy and miserable. Surely a welcoming smile is not too much to expect? Nothing about the hotel or facilities explained-Restaurant food in the evening way over priced and pretty terrible.-Swimming pool needs renovation -For me too far from Alton Towers with a good 40 minute drive-Hotel pretty dated decorSo all in all, the hotel is average. Not terrible but certainly a long way from being great. Price point was good but the reception staff and evening restaurant food need urgent attention

We stopped hear on our way to Manchester airport. We wanted to break up the journey from London. After initial trouble finding our reservation, as the lady couldn't get our name right (sorry if I was rude, didn't mean to be) we eventually got to our well appointed room. Bunk beds for the children, which was fine. What makes this hotel is the staff. We had dinner in the restaurant, which was really tasty and everyone we spoke to was really helpful and lovely. The breakfast the following morning was also very good, with lots of selection. It was a great start to our holiday and I felt relaxed and refreshed for the next day's stressful travelling.Would highly recommend.

I guess it was nothing out of the ordinary, but at the time of day and the way I was feeling I couldn't have wanted anything else. The food was tasty and well prepared. The waitresses were cheerful and friendly.

We stayed for one night bed and breakfast. The lady on reception (Jane) was very friendly and helpful. We had a lovely comfortable room. We opted to have a bar meal which was excellent. In the morning it was a buffet breakfast with lots to offer. During breakfast one of the staff (Rachael) was very good looking after us and really sold the hotel and surrounding attractions to us for a future visit. She is a very good ambassador for Best Western.

The food was average. We were staying at the hotel and the weather was terrible so we ate there Saturday and Sunday night. Saturday was better in every way than Sunday - I think it must have been a different chef. For example, a starter we had on Saturday was half the size and lacking some ingredients on Sunday. Saturday staff were excellent; Sunday staff got things wrong twice and we had several longish waits for things we ordered. Maybe it was because they had a function on in another part of the hotel.

We stayed for 1 night, got a really decent bed and breakfast rate. The hotel is near lots to do - cinema, waterworld, bowling, shops. It's a big building but feels quite disjointed. The reception is on the 1st floor with the bar, restaurant and leisure club on the ground floor. Everywhere you look it is crying out for a good clean and a refurbish. Our bath handles were old and probably would come off with a strong pull. Decent breakfast, didn't get chance to use the pool. Quite noisy with a function on and we were on the second floor and could hear a squeaky door on the floor below!

We held a leaving party at this hotel which we couldn't fault - staff every attentive and nothing was too much trouble - bedrrooms a good size with adequate facilities.

A party of over 20 friends attended this event. Table 14 in the name of "Janet Webb" was our table. We all enjoyed the food and the entertainment but a couple of unfortunate experiences with drinks from the bar cast a shadow over an otherwise good evening. At the bar adjoining the party ballroom I ordered a gin & tonic and a vodka & coke and was charged £17.35; the barman then said the drinks were doubles, which I had not ordered. I accepted the drinks as there was a queue and I did not want to cause a fuss. My friend later went to the same bar, asked for a vodka & coke and was charged £8.05 for a double when she had not asked for a double; she similarly accepted the drink and paid for it, but we were both very annoyed by this. If we had wanted doubles we would have asked. After that, we did not order any more drinks !

Meal served very quickly to all 16 tables of ten. Very efficient and very pleasant serving staff. Food was pre-ordered - there was plenty of everything

To say I am disappointed is to put it lightly. I visited here this afternoon with my 3 friends. We ordered our food and found a seat. When the food arrived my friends prawn sandwich arrived with egg shell in it. My other friend ordered a chicken sandwich. And that had bacon on with it. I find this rather disturbing as my daughter has a server egg allergy. This was put right by the very helpful waiter. And the manageress didn't seem to give a damn. As we walked out she didn't even acknowledge us. I certainly won't be visiting again.

What a disgusting service and food! In a 4 star hotel??? 24 hours pay and display parking???!!! The hotel is located outside the centre but asked 24/7 parking fee. Disgraceful! Food is far below standard. Service is unattractive. What a big shame to waste my money and day off. Awful!!!

The place has little atmosphere and very few guests the Saturday we visited probably due to the expensive prices especially drinks. We ate here for the first night of our stay but found a much better priced restararnt only. 5 minute walk away. The food was disappointing and limited in choice. For example the pate turned out to be 2 small pieces of chopped ham with no toast. We asked for something ; bread or toast and we're give 2 tiny slices of a baguette sized loaf and no butter. The crumble was very nice though.

we have voucher codes to redeem. the manageress said ok when entered, but refused to redeem when finished. we spent £140 for 7 people that was totally not worth it. we wrote to the management and asked for refund but no reply at all. Sad!!! Honestly, food is very normal, small portion, not hot, Hungry Horse can do better. service is inattentive, all part time girls just kept talking. 100% not recommended.

We had a family Superior room which was lovely and huge. A couple of changes to the room layout would have made it even better. There are 2 tvs, 1 in the bedroom area and 1 in the lounge area, but you cannot have them both on as they are too close together. Also there is no place to hang wet swimsuits and as there is a pool at the hotel it would be useful.The breakfast was excellent with a great choice and the staff couldn't have been more helpful.

We used the restaurant as the hotel gave us dinner bed and breakfast for free due to a previous poor service with the HOTEL.This was our first time eating in the restaurant.The service and the food were both spot on. Honestly couldn't fault it. Friendly helpful staff, plenty of choice and a kids play area tucked away a the back. Nothing really to not like, apart from the fact that it's in a rubbish hotel!

Very ordinary menu. Not too mach choice.Preparation of the food not very accurate. Personnel very kind and helpful.

If you want better than pub food then its suggested you look elsewhere although many of the other restaurants in the area are of similar quality.

Booked for a birthday break for myself and my hubby, we had paid for this by Groupon but we still had the same treatment as anyone else. They made my Birthday Special by giving me a bottle of Pressco rather than the glass that came with the meal. Just been down for a swim pool is warm spa is hot all could do with a bit of a makeover but nice all the same, the only thing that spoiled it was a young couple kissing and cuddling in the pool and spa, made everything a bit uncomfortable because there were children in there. All in all a lovely break will come back.

Went here for one night on Friday 29/07/16 lovely hotel large bedroom nice bathroom and very clean.Lovely breakfast in fact one of the best we've had,we didn't eat at night here so can't comment.Lovely large dining room and bar.Big thank you to the breakfast lady in charge very polite and good at her job as were the staff.Big thanks to the persons who made breakfast it was yummy.Plenty of seating area to be had and a large carpark.Keep your standards up your all doing great not forgetting the cleaners.Big thanks Brian and Vanda Room 111.

I used to enjoy dining there but no more. This restaurant is probably one of a kind in Stoke given the size of Stoke, and I am sure many people will still go there for business meetings etc. I have attached a photo of their soup bowl. It is slanted - so soup comes out on one side but it doesn't quite reach the brim on the other side. Modern crockery? Maybe. But not for me.

It's mass catering. Nothing exciting, nothing done well. Perfectly adequate , especially if you like your meal with chips.

Nice building, good conference centre, spacious rooms and well equipped. The conference building was once (one of) the homes of Josiah Wedgwood and is listed. So impressive.surrounding area either good or too full of shops and entertainments depending on your preferences! Handy for the pottery museums.

イギリス料理全般に期待できない通り、この店は典型的なイギリス人の為のイギリス料理の店であり、日本人的には大したことはない。ペンネを頼んだ母親はほぼ残した、見た目はまずまずだったのだが、やはりそれなり。ここでは外れの少ない、ステーキ、フィッシュアンドチップス、ハンバーガーを頼むべし。ひどいことを書き連ねてしまったが、良いのは値段。二人で29.99で2プレートのディナーが頼める。お酒も比較的安い。これから陶器を買いに行こうとするような家族連れにとっては散財はできないため、ここを利用するのがとても良いと思われる。

Been coming here for a long time and i always rate the restaurant, but what i had yesterday very disappointing.The starter was ok. i asked for a well done steak and got a burnt one instead, staff was very friendly and understanding but i couldn't eat it, the menu needs to be changed.:( :(

The management and staff made everyone so welcome.They accommodated all our requests with ease and even personalized the background music to my mums favorite artists. I didn't know what food to request, I only knew that I didn't want the usual sausage rolls pork pies or curled up sandwiches! What a feast they provided lovely open sandwiches presented beautifully, wraps,even fish and chips in cones and much more. We had delicious mini cake such as eclairs and fresh cream scones also copious amounts of tea and coffee. Highly recommended. Thanks to Clare and the team. You ended a difficult day beautifully xx

Had Dinner in the restaurant during an overnight stay We were offered the 2 for £30 deal but on viewing the menu for this we felt that it was a very limited choice so ate from the main menu. The starters were good, however my Pate was served the trendy way in a small shaped jar, and was very difficult to actually get out. We ordered steaks - which were excellent and cooked the way we asked for. All in all it was a pleasant dinner and the staff were excellent

The dishes in the restaurant delicious and the prices are fair.Service staff is very friendly and always happy to help.The parking lot is big enough but they might charge you for parking if you are not a guest at the hotel and there is a bus stop right outside the hotel.

I had afternoon tea here with my husband. The restaurant itself was quite cold so I had to keep my coat on. The hot drinks took a while to arrive but once they did, the food came shortly afterwards so we didn't have to wait much longer. The presentation of the desserts was fantastic The sandwiches were very nice - ham, beef and (I think) coronation chicken. There were also scones, chocolate cake, miniature eclairs, cream, jam, chocolate straws and little tarts. Overall, a lovely treat.

Stayed two nights at this hotel. Staff very friendly and helpful. We stayed in room 347 which was a triple room - all fine with clean towels both days and fresh toiletries. Tea and coffee facilities provided. Free parking (and plenty of spaces) and free use of the spa where nice large towels were provided. A basic pool, sauna, Jacuzzi and steam room - spa area could have been a bit fresher looking and we never saw staff sluicing down this area but no real problem. Very good breakfast choice and again staff very helpful. We chose the special evening meal deal of 2 starters, mains and 175 ml glass of wine for £29.95 which was ok but there again was very reasonable price for a hotel.Would stay again if in the area.

fantastic wedding package. Took place Jan 2016..food second to none guests were impressed with 4 course meal. Staff on hand continually throughout the day. Grounds were great for the photos.(see pics)..Steph Seymour wedding organizer made our wedding day trouble free...recommend for trouble free worries for your big day. Give them a call nothing to much trouble..

Arrived at the hotel on Sunday and received a lovely welcome from reception, our room was great. All of the staff were friendly and helpful.The evening meal and breakfast was outstanding and great value for money.

Clean. Good parking. Easy access. Central for the Five Towns, museums, and pottery outlets. Business client orientated. Excellent staff.

Five of us went on Thursday last for the first time, and sadly the last.The atmosphere in the restaurant was that of a department store cafeteria.We were greeted when we entered the restaurant with Hi Guys.Well we were three sixty plus ladies, and two equally aged gents.Not exactly a suitable wekcome.We decided not to have individual starters, but bread and olive nibbles instead.These were very tasty and enjoyable, but were served on slate platters with no plates.Not very acceptable.We weren't terribly impressed with the a LA carte menu, but all found a dish that we thought we would enjoy. The food was a very long time coming ,and we were all very disappointed with it.It was all a bit dry, and all presented with some soggy oven type chips, plus a salad consisting solely of watercress.However we did have a good bottle of wine ,and as we were using our gourmet society card had 25% off the bill. Having said that,we have had this offer now in many participating restaurants ,and enjoyed every other meal we have had.I have to say that the Hotel itself looked amazing.A lovely building and an impressive reception area.

My husband and I were at this hotel for one night. We was meant to go out for dinner but got carried away with the steam, sauna and Jacuzzi and got very late. By the time we had our shower and got ready it was about 9.30pm, so we decided to eat from the bar restaurant. We had a few drinks and was informed last orders for food was 10.30pm. So we ordered our food about 10.15pm. The bar staff were very polite and friendly, and service was good. I wanted extra spice adding to my chicken curry and the chef did that for no extra cost for me. When the food arrived it looked great, and everything was tasty and fresh. We always eat out but we would definitely eat in this bar restaurant again rather than go out. The lounge area was nice and peaceful. The sofas were comfy and it was lovely and warm in the lounge area. I hate being cold... It was a cosy evening in!

Visited for afternoon tea, really nice food, and friendly attentive staff.Very quiet, but that was probably due to the time of year and the poor weather.Couldn't fault anything.

La grande salle etait inegalement chauffee. Le service tres long et plutôt nonchalant malgre assez peu de clients.Grillades correctes, menus ok mais chers. Le service boisson de mauvaise qualite (10' d'attente pour un verre de vin rouge pour finalement un verre de vin ... blanc). A eviter.

Very surprised by the very good standard of menu the food was very good ,great sized portions good value service excellent and presentation very good !

Booked into the restaurant as part of dinner bed and breakfast package. Service was not good and food was very average. Breakfast was rushed the next morning with our crockery and cups being take away before we had finished!!

Arrived at the hotel last night whilst on a New Year Mystery Tour with our local coach firm. The hotel, rooms, staff and food so far very very good. We are here for 3 nights and we know we will enjoy the experience. We are looking forward to our Gala Dinner this evening.

This is a beautiful building, A good breakfast, we did not eat in the restaurant because we were attending a wedding elsewhere.

Visited with the girlfriend on a Saturday night weekend break deal which was actually great value . Forgetting the price paid and looking through objective eyes the experience was quite mixed.Good ThingsNice welcoming staffNice bar and restaurant Good food breakfast and evening mealSpa/Leisure okDo Better ?Cold in room on arrival about 3.00 pm was told heating would come on at 6 , phoned again and told just putting it on (7), was brought up an electric heater !!Fire alarm went off 3 times in Sat/Sun told there was a fault, cold outside and faulty system not good for safety.Regimental reunion on and some really loud bad language at bar in front of guests and a pensioners tour,unchallenged by staff.In summary a nice hotel on business / retail park just let itself down a bit

Dinner in restaurant, husbands lamb shank was fine my salmon was extremely oily, not pleasant at all. Breakfast good.

Looks fine but needs better management. Only one person on reception when we arrived meant a wait and the self service breakfast indicates low staff numbers. The promised morning paper did not materialise even when reminded though repairs to the leaking shower hose and bathroom fan were carried out expeditiously. Breakfast was excellent though it was self service, and the staff in the bar were sensitive to our desire to play a board game without constant drinks. We were here 10 years ago and things have slipped.

Went to a family wedding , top quality at top prices ,poor choice of drinks , but great place to visit

We were lucky enough to be invited to a fundraiser for the local hospice. The room was set out beautifully, which I expect was in part down to volunteers. The bar and wait staff were professional and attentive. Considering this was mass catering the food was tasty, plentiful and hot. The pudding of crumble with popping candy was right up my street. the only disappointment was I would have liked more coffee.I would certainly consider using this venue for a large function or conference.

Both bar and General restaurant tried, reasonably poor. Service a little average, bar food not good. Restaurant attempt terrible initially and when returned food did come back better...but could do without hassle to receive it right. Would rather have made it myself!Sure they can do better, so maybe this represents 3 poor meals...though can I risk trying again to get a good one?.... ... ...

This is the first time I've eaten in the restaurant. It has a reasonable selection of food. However, the "best seller" fish and chips was a disappointment. Batter was soggy in places and fish had quite a few bones. Service was very good though.

ピークの時間帯に入店したせいか、待ち時間がとても長かったです。でも雰囲気もとても良く食事も美味しかったです。焼きそばのようなものを子供が注文したのですが、私日本人にとってはいまいちだったのでそれ以外のものがおすすめです。

Loely large hotel. clean and bright. Rooms large and lovely comfortable beds.Pool stean and sauna .Restaurant food is lovely with great choice and breakfast was one of the best breakfasts ive had .

Well. Having only last week stopped in Stoke at alternative accommodation - it was a nice surprise to come to such a welcoming, friendly and very clean hotel. This has put my faith back into the hotel industry. From arrival with a lovely receptionist, lovely food and all the staff having a smile on their faces makes all the difference. Linda sawkins couldn't have been any more helpful, after a great nights sleep and friendly and welcoming face- thanks Linda. Would I stop again - defiantly this is the only place in the local area I would hope to stop at. Thanks all.

We ate in the restaurant and thought it was very well presented - good service and the risotto was amazing.

Took my mum for afternoon tea and from the moment we walked through the door the staff were extremely friendly. Lovely atmosphere whilst enjoying the fantastic afternoon tea with a tipple of prosecco. Very nice. Phil could not have made us feel more comfortable. Can honestly say the staff made the whole time thoroughly enjoyable. And we both agreed that Dawn deserved a bacon sandwich from Phil in a morning. Highly recommend.

Loved our spra at jasmin Olivia that's in the best Weston hotel also our over night stay at the best weston hotel all staffs were lovely food breakfast also our rooms was brilliant clean first class all round

went here for a christmas party night in december 2014 food very bad and the bar prices were rip off shell not be going here again you have been worned

My husband's works do at the Moat House cost £30 per head including a Take That tribute band. I expected good food with entertainment. My first impression was of everyone being seated so closely that parties resembled sardines and being claustrophobic was unable to sit anywhere but at the end of the table. There was no elbow room whatsoever so I observed that eating was clearly uncomfortable with elbows tucked in unnaturally.The 'winter vegetable' soup was blended veg the consistency of baby food with a bit of chilli. It looked and tasted absolutely disgusting. I couldn't even eat the bread roll being gluten intolerant. I patently waited for the main course having selected the vegetarian option to avoid Christmas Turkey overload. This was brie and chestnut tart. What had escaped my notice when ordering this was the cranberry glaze so essentially this was cheese, broccoli and jam tart - yuk! Had it been edible it would probably have fed a 2 year old baby such was the size. The accompanying vegetables were no better in portion size and whilst the half carrot was cooked to a satisfactory al dente standard the half dozen green beans were virtually raw. The 2 tiny roast potatoes and 2 thin strips of roast parsnip were the only acceptable components of the whole meal and the only things that I was able to eat. The meal was so sparse that a heap of Rocket leaves were added in a bizarre attempt to make the proportions look adequate - yes Rocket leaves with a cooked dinner. At this point it was 9.30 pm and I still hadn't eaten and I had to work the following day. We decided to leave to pick up a takeaway on the way home necessitating abandoning the entertainment, which at this point had yet to make an appearance, after complaining to the manager. The attitude of the manager was as appalling as the food. His attitude being that I was the only person to complain about the food and not much food was being returned to the kitchen, therefore, my compliant was unfounded. Believe me, I was not the only person unsatisfied, I was only able to hear the comments of a few and they were not any happier than I was. I can only assume that people will put up with anything at their works Christmas parties being more interested in the alcohol than the food - it's the only explanation. The reason that so little food was being sent back to the kitchen is that there was so little to eat in the first place that people were having to eat it or go hungry and were probably hungry if they did eat it so scant were the portions. The manager offered me a bar meal to compensate. I declined being all too aware of the dirty tricks applied to the food of those who dare to complain in the catering world. I told the manager that the combination of cheese and jam was unpalatable and he spoke to me as though I am ignorant, explain that the jam was a 'cranberry glaze'. Yes, it was - fruit and sugar = jam! Further, during my complaint to the manager I revealed that I am not vegetarian and was asked why I didn't want the turkey then, suggesting that it was compulsory if I was not vegetarian. I explained that I was avoiding the Christmas overload and was offered chicken! I am unable to comment on the pudding, as I had to leave to get a takeaway before I saw or tasted this although I have no reason to believe that this would have been any better than the first 2 courses that I had paid for. Having paid £60 for our tickets I left with my husband (who had managed to eat a little) hungry and without having the benefit of the entertainment that we had also paid for. My whole experience was diabolical and exacerbated by the manager's attitude when I had the audacity to complain. I will never return to this place and seriously recommend that it is avoided if you wish to eat.

Buffet food for our party. Breakfast the next morning great selection, no waiting, brilliant. Helpful staff on hand who constantly replenished the dishes.

On the Wednesday night had arranged a carvery and it was superbly cooked. The next night was a fixed menu in a private room and once again everything was great. All the staff were very friendly and efficient.

I attended a business meeting this week at found the facilities to be comfortable and very suitable but I had the unfortunate experience of eating there. It was a buffet style meal with a few pieces of meat some grated cheese and some bread which was so dry I thing it was sliced the day before.I will think twice if I am asked to go there again

A group of 12 of us visited the spa at the weekend for a hen party. We had food after our treatments. The staff were all really nice and very helpful! 3 of the girls wanted something that wasn't on the menu, the girl who worked behind the bar managed to sort out what they were after. Thank you for helping to make my friends hen do so special! We will definitely be returning and would highly recommend. Thank you!

Our table was waiting for us when we arrived and we were seated immediately. Despite it being a busy time the staff were pleasant and attentive and it all appeared very well organised.The food looked appealing and tasted delicious. Despite the fact that I am vegetarian I found plenty to eat.Thank you for a memorable mothers day, I was made to feel like a special guest as were my mum & teenage daughter!