BEST WESTERN Old Tollgate Restaurant in Horsham

I am saddened to hear that the restaurant has closed for the time being, but I'm not surprised. I have loved attending the Tollgate since 1984. It has been delightful to share happy memories there with friends and family. It has been the chosen venue for birthdays, anniversaries and even wedding receptions. The carvery, and all the other selections on offer have been delicious. I popped in to book for a group of friends, and I, to dine one evening, and was told about the new menu which had been introduced a week or so before. I decided to peruse it first before making a commitment to book. I'm glad I did! I told the lady behind the desk that not only would I not be booking, but that I probably wouldn't be back at all unless they brought back the excellent carvery and other dishes I was used to. I was so sad that after 39 years I no longer had my "go to" place to take friends.

What’s happened? No staff, no atmosphere, no restaurant or bar. Unfortunately The Old Tollgate has quickly become a shadow of its former self. A glorified B&B guesthouse. The restaurant side has completely gone. No bar, no lunch or evening meals. The rooms are still okay but now over priced. The breakfast that is included is poor. Gone has the full English, good choice of various fruits, yogurts, cereals and porridge it’s replaced with an Englishman’s attempt at a continental breakfast. A slice of smoked salmon and a couple of slices of cheap packet ham. No breakfast staff on hand to welcome guests, used tables not cleared and we had to ask for choices to be refilled, orange juice, croissants and coffee. We have been staying here for 7/8 years, back in the Best Western days but this will no doubt be our last time. Thank you and goodbye.

On and off for years I have visited the Toll Gate Carvery and have always had amazing meals and have always been left eager to go back. This Christmas and Boxing Day I was left disappointed with my meals. The starters at the Toll Gate had always been wonderful; this year instead of going up and helping yourself to a bit of all the starters, a chosen starter was brought to you. The salmon starter I had was delicious but very small, with a minuscule piece of bread. That wasn't too much of a problem as it left more room for the main Christmas meal. However, the vegetarian main meal options were not appetizing at all. For the Christmas Day meal the vegetarian wellington looked all dried up and very stodgy, I asked how long it had been sitting there and was told half an hour but it looked like it had been cooked hours beforehand and just kept warm. The nut roast looked really odd it was like a brick and really was the worst nut roast I have ever eaten, my friend who also had the nut roast said they were not impressed at all. For myself I would not want to eat the nut roast again The brussel sprouts had been cooked in bacon so there were none for people who just wanted the veg. On Christmas day there was no other green vegetables at the carvery. We asked if it was possible to have some brussel sprouts without meat and some were brought to our table but they had not been cooked sufficiently and were raw; nobody at the table could eat them. I do not know why the kitchen staff cannot simply put a fork in veg to see if it is cooked as these raw inedible vegetables should not have been served up to us; I simply cannot understand how kitchen staff cannot manage to cook vegetables so that people can actually eat them, it must be about the easiest thing to cook in a kitchen. The desert selection was not as good as it has been in the past, the deserts offered were very stodgy and chocolatey, the fruit alternative was a sherry trifle which looked very nice but consisted of blackberries and cranberries and was not nice. On Boxing day the same situation with the starter, and the vegetarian wellington and the nut roast; there was broccoli but it was raw and again nobody could actually eat it because it hadn't been cooked. The deserts on boxing day again were rather sickly and stodgy, in the past the deserts offered at the Toll Gate have been well thought out and appropriate, a good cheese cake and sherry trifle or fruit cocktail. Christmas Day cost £100 a head and Boxing Day £50, without drinks. For that price I expected a much better meal, quite frankly I have eaten much better cooked vegetables and vegetarian options at pubs and inexpensive carveries, I hope the Toll Gate is able to improve back to how it used to be; it used to be a really special carvery but it seems that it isn't anymore, until it improves I think there will unfortunately be a decline in its once high popularity.

When booking for our customary family post-Christmas lunch I was dismayed to see the change in menu and the bad reviews. However, I went ahead and was pleasantly surprised by the helpful and informative service provided by Jess and Patricia, hoping this was a good omen for our forthcoming visit. On arrival we were shown to the table we requested, and were pleased to see tasteful festive decorations around the room and charming crackers on the table. The chairs had been refreshed with new covers and everywhere looked clean and tidy. When our starters arrived, with dietary requirements noted and adhered to, we were amazed at the size of the portions and the quality of the food. Later at the carvery the chef engaged in friendly conversation with us while serving exactly what we selected from the considerable choice available. There was a wide selection of vegetables and sauces, all piping hot. We all commented on how delicious the main course was. The meats were cooked to perfection and the vegetables were tasty and tender, a great improvement on experiences in past years. Our meal was rounded off to perfection with a lovely dessert. We all thoroughly enjoyed our meal, and everyone has voted to return!!

Stopping over in the hotel, popped in for our favourite roast carvery...excellent as always. Plenty of veg and meats to choose from. Will be back...again..and again :-)

£100 per head for a New Years Eve Dinner and Dance only to be served Lamb Breast as the main meal, Lamb Breast !!!! the cheapest, fattiest cut of meat money can buy, who on earth sanctioned this and felt it was okay as the main meal, I am not going to comment on anything else, this dish alone was a destroyer...................

Terrible experience. Booked specific table for Christmas lunch months ago and checked it a week before we were due to visit, only to be told on arrival at the restaurant we could not sit there and then put on a squashed side table near a walk through with no apology given. Had to ask where the chef was so we could have our carvery served Meal not very hot Had a jug of water without any glasses to drink from Ten per cent added to bill for poor service. Skeleton staff. Have been going to this restaurant for years. Never again. Very disappointing.

I spent Christmas here as a package with my wife. The room was very good and on Christmas eve I left the hotel at 6am and walked into Brighton which was really good. Christmas dinner was busy and we waited a while for the main meal but really it was quite good and the service was good despite the number of people there. The shift supervisor was as ever really good, she is always so polite, the receptionist was helping with food service and the chief was really happy despite people moaning about nothing. The cold buffets and the breakfasts were good and I will be going back again as I love staying here.

Ruined. The Tollgate used to have an amazing carvery which we visited as a family many times over the years. It's USP was an amazing cold buffet selection of starters. They've stopped that. We paid £50 a head ( which they demanded full payment in advance for ) for the boxing day carvery. They had 5 starters listed on a tatty misprinted menu, but despite being the first people to order at 12.15, they had run out of two of the five. The carvery had yesterday's reheated soggy and burnt sprouts , soggy carrots , and completely under cooked broccoli. The gammon was under cooked almost to the point of being rare so was inedible and salty. No organisation, they sent 4 tables up to the buffet in one go. We had to ask 3 times for a jug of water for the table. There is no table service for drinks ( their loss , we only had one set of drinks because we couldn't be bothered to go up to the bar ). This is possibly one of the worst carvery's I have visited this year. Such as shame the new management have ruined what was a unique restaurant full of atmosphere. I guess others have already discovered how bad this place is now given how empty the place was on boxing day ( we have never seen it so quiet ) A total rip off and we won't be returning.

The most disappointing and embarrassing evening out we had taken our friends as a special birthday treat to them Firstly we thought we’d arrive and have a nice pre dinner drink The seating area was lacking any atmosphere at all rather like sitting in a rest home lounge Then we went into the dining room which is so dated and needing refurbishing the chairs were all rickety and falling to pieces The food was really disappointing the choice of meat was okay but the potatoes and vegetables were terrible everything wasn’t hot enough When mentioned this to the waiter we were told that it was because it was coming towards the end of service 7.30 Really !!!The brandy sauce had been so watered down it didn’t taste of brandy or custard just yellow water We certainly won’t be returning again As I said it was extremely embarrassing !!!

This is not the first time we have come here to use the restaurant for an annual get together. However, since lockdown, the service has gone downhill. Even more so now it is no longer a Best Western place. Although the food was very good, the service was very slow. If I was in charge of the carvery, I certainly would not allow the server to use the same knife for all the meats. The worst bit though was the bar. They could do with having the drinks that most people like. The alternative to the Bombay Sapphire that we were advised was horrible and tasteless. They also had trouble pulling the Harveys Sussex Best Bitter. Instead of taking the usual 2-3 pumps for a pint, they were having to pump it 12 times. They knew there was a problem with the Sussex but did not have the staff to sort the problem out. The one pint of Harveys I had, I left because it did not taste anything like I have been used too. There would have been no point in complaining to the bar person because he didn't seem to know what he was doing sometimes and had to keep asking what had been ordered when there was more than a couple of drinks. I will be voting to give this place a miss when we decide on our next annual dinner.

We had a excellent pre Christmas Lunch with family on Monday. We had read some of the previous comments but were pleasantly suprised by the Friendliness of the staff and the quality of the Carvery lunch. All the meats and veg were delicious and the Christmas pudding with brandy sauce excellent.

We have used this carvery for years and had our wedding reception here, but sadly todays lunch will be our last visit. Cold food, overcooked dry veg, slow service, and overpriced,

Dreadful, salmon roulade was still frozen in the middle and the mushroom and brie an deputy had uncooked pastry on the bottom. The barman served a shandy instead of alcohol free lager and refused to replace it! Would not eat there again. There was no hot water in the lavatory.

We went for a birthday breakfast the food and service was brilliant. We enjoyed a wide selection of both full english and cold selection of breakfast.

Been here a few times and overall not a great experience…more lows than highs to be honest. From over rare cold beef, to recycled cold veg and potatoes..all on a boiling hot plates that gives your third degree burns. And slow buffet service so if you are a large table, the first person has finished before the last sits down! Or a filthy table I asked to be wiped to be told it’s been wiped and is therefore clean..it was covered in breakfast crumbs! Or being given some salsa sauce instead of gravy…And it’s disappointing to hear it’s not all buffet anymore so not sure if we’ll ever go back and it’s on our doorstep which is a real shame. Sounds like it’s really gone downhill.

Just got back from a lovely meal at the tollgate food. It was amazing. It was also a good choice for vegetarian compliments to the chef, and all the staff we recommend thank you

We have been going to the tollgate for years , we started reading the bad reviews and wondered what had happened. We decided to see for ourselves yesterday and the carvery turkey and the lovely choice of veg were great, the baileys creme brulee was delicious too. The staff were friendly and we could relax with coffee in the little lounge afterwards. Obviously the format has changed there is no cold buffet or help yourself desserts but the carvery was very good. I think maybe people just don't like change!!

Had several parties and meals over the years at this restaurant when it was run by Best Western, it was great but on returning today was most disappointed first went to book in for our table at 1.30 the lady said table was booked for 3.30 even though was offered on the phone call 12 noon or 1.30 they rushed round and made up a table even though restaurant was half empty told don't take bookings between 12-1 which is odd. Starters are bought to you did not order as did not like the look of any of them, carvery was OK meat nice but veg etc was like luke warm no one checked to see if meal was alright took ages for drinks to arrive and pay bill at end of meal. Desserts had bread and butter pudding so sweet and sickly custard was watery not great had to ask what was gluten free as menu did not take it clear so waitress had to run and check. This should be visible on all menus so you don't have to make more work for waitress. Sorry won't be back for £88.00 for our meal it was not worth it. Wish I had not paid that much think no one would have noticed if I left without paying.

We stayed one night after a recommendation. The room was clean and the bed was comfortable. There was a space in the car park. That’s it for the good stuff. Things that could have been better:- The decor. Think brown. And then more brown. With a bit of orange. And the corridor carpets could do with a shampoo. The breakfast. Fruit run out. Coffee run out. Eggs congealed and swimming in grease. Bacon dried and swimming in grease. Orange juice from a carton and don’t think Waitrose standard, more catering warehouse. Premier Inn would have been around £100, Travel lodge £80ish. This was £148. Next time I’ll do Premier Inn and trust my instruct, ignoring the recommendation. Needs a complete redecoration and someone who can cook and manage breakfast. Wish I could be kinder.

What a joke awful meal. Toilets disgusting no interest from staff about ordering checking if food was okay bring back Best Western staff and food choices was not worth £88.00 for our meal. Never returning would like a refund to be truthful, but I won't get one. I have to get someone to actually talk to you. But they seem incapable of doing anything

My wife and myself took my 96 years old Mother in Law to the Tollgate this lunchtime as she loves a carvery, it was superb, lovely attentive staff food was excellent and the portions were enormous ( to be fair it was like the carvery’s in the good old days as much meat as you want) all piping hot and a lovely selection of superbly prepared potatoes and veg. Dessert were great too, highly recommended by us, we will definitely be back with a crowd. Thank you Tollgate. Russ and Deb

We have been here many times under the old management it has always been excellent. Today was tne worst meal we have ever had. My food was cold had to be taken to the kitchen to be re heated. The roast potatoes were rock hard and stale tasting The beef was so tough it could not be chewed..The stuffing was like hard Frisbees Cabbage was dried out and I was told sweet potatoes were carrots. The staff were pleasant enough. I did complain but no discount was offered. Sorry New owner of the Old Tollgate. We will not be back Plus the once thriving restaurant was almost empty only 1 other table was full. Shows people are not going back Olivia

Have been going to Old Tollgate for nearly 30 years, regularly enjoying their evening starters, Carvery and puddings, attended for family birthday. Not been for about 4/5 months, booked online and turned up not realising they have got rid of Carvery dinner to be replaced by a la carte....to say disappointed is putting it mildly....extremely overpriced for what you get.£21 for a tiny piece of chicken in bit of gravy and couple pieces of greenery. Nothing fancy, no better than a Toby. To be fair the starters (Ham Hock) was a decent size, but £8 was way over the top. Sadly will not be going back, very sad after having many many nice evenings there. Staff were friendly/helpful.

We hadn't been here for quite a long time and decided to celebrate our Daughter in laws birthday here as she had never been. We were so disappointed to see the self serve starters a desserts had gone. The carvery itself was still good with...

Stayed for 5 nights. The room was clean and comfortable but it was, as always, the little things which grate a little. Biscuits were only provided for the first morning of your stay, ran out of brown bread on our second day, no bar snacks...

Oh dear what a mistake. After 20 years of going to the Tolgate, we have made a big mistake. For the new lunch menu (£16.50) Just for dinner we were given 3 small pieces of beef. Luke warm gravy and a dusty seat. It was...

Very disappointed with the service, meal and standards. We’re we greeted by a friendly member of staff - No Was there a good choice of starters - No Was the Roast Carvey good - Yes Was their a good choice of desserts - No Was...

We arrived and initially we were upset with the table layout. As a large family group the table arrangements are either one or two long tables but they put separate tables of six which meant the we couldn’t talk to each other. No one greeted...

Well what a surprise we found on our much anticipated visit. Disappointed to say the least. The buffet of starters and desserts no longer on display. This is one of the main reasons people go there for a meal. Just empty, open display areas for...

Stayed here for 2 nights and so enjoyed. Room was very comfortable and quiet. Breakfasts were good and the carvery was delicious with really good options if you don’t eat red meat. We look forward to coming back again in the future. Staff were lovely...

We were travelling to a meeting in Brighton, which started at 7 pm, so needed to eat fairly early. This hotel was on our route, but the carvery, opening at 6, was too late for us. However, a prior phone call established that we could...

We stayed here overnight on our way home from an event. We had not stayed here before but we found the staff very welcoming from the word go. There is plenty of on-site parking which is a plus for travellers. Our room was very comfortable...

Great place friendly staff the carvery was very nice & puddings were great , place with lots of character , the service from Charlie was exceptional and he is a great asset to your team

Have stayed in this hotel many times and thoroughly enjoyed the buffet but unfortunately not this time. The roast was luke warm, potatoes dry und unedible and the veg was left on my plate uneaten. It was tastless. We did complain and had a weak...

Great meal which was a lovely roast unfortunately service was terrible !!! Just got taken to our seats and asked if we knew what we need to regards to the buffet and that was it !! No one asked what drinks we wanted or asked...

We were attracted by the good reviews but found the experience disappointing. A lot of the starters looked pretty unappetising, so I stuck to the fish options which turned out to be mediocre. Shell on prawns were tough. Smoked salmon lacked flavour and was oily....

I organised a family lunch at this restaurant for 20 people. It was a great success. We were given a separate room which we appreciated. The service was friendly and helpful and the food was excellent as always at The Old Tollgate - plenty of...

Two night stay. Executive Four Poster Bed. Whirlpool Jacuzzi Bath Bed Breakfast and evening Meal. Staff was very good Evening Meal was a carvery best ever had. member staff was good Rita.

Fabulous lunch, great choice of desserts and excellent service. Comfortable surroundings and relaxed atmosphere.

We ate lunch here for my husband's 70th birthday celebration. There were 16 of our family and friends so we booked a private dining room as we had our small grandchildren with us. Before the day, I was telephoned by the restaurant manager, Elaine, who...

Mothers Day 3 course Lunch. We were welcomed warmly by staff, Food was exceptional, We had starters from a massive selection buffet style all beautifully presented and tasted amazing, followed by carvery I had roasted lamb fillet and beef, with veg and roast potatoes, finished...

Wonderful Mother’s Day lunch, mums treated with a glass of fizz on arrival and a little bag of chocolates at the end. Food superb as always, such a huge selection, you certainly have plenty of options. Main vegetables were tasty and flavoured with an assortment...

This has been one of mine and many friends regular lunch time haunts but not anymore. Prices have increased by about 100% and there are no longer any voucher offers. £24 for a two courses or £32.50 for 3 courses. No other restaurant that we...

Luke our server was extremely pleasant and explained everything including the specials. He had to work extremely hard to work out our individual bills. Very good service,

Booked this event along with an overnight stay. Hotel clean, tidy and staff friendly and helpful. The room was spacious with a comfortable bed and underfloor heating in the bathroom! The meal and entertainment were exceptional. I was not sure what to expect, but my...

This is the worst meal we have ever had here! The food was tepid not hot! The gammon was chewy the roast potatoes hard! The service was ridiculously slow we did not even get the drink we ordered before finishing our meal despite reminding the...

In the 21st century I am amazed that there is still sufficient demand for a Carvery. Still alternatives are on offer. But not sure why a simple Fish and Chips took so long. Always awkward when diners cannot eat at the same time for any...

We went for our celebration lunch on Saturday and I was delighted with both the staff and the food.From the point we booked it a few weeks ago to our arrival on Saturday they were both very helpful and friendly and accommodated our needs amazingly....

We haven't been to the old tollgate for ages after visiting many times before. We were very happy with our room in the main building. Very spacious and clean and a great shower. Dinner was really nice a good variety and all really tasty. Breakfast...

We needed a place to stay for one night with our dog. The Old Tollgate ticked all the boxes. So pleased we found it. The staff were friendly and helpful. The food was excellent. The room was clean and the bedding was of a good...

Lovely overnight stay in the Old Tollgate, clean comfortable room in the new block. Dinner - carvery - as good as ever and great value. Always worth a stay, good value.

I came to stay at the Old Tollgate with my nanny. We paid for the room with breakfast and dinner included.We got greeted by Louisa and Megan who were very helpful and caring which they took care of my nannies needs. It was unbelievable the...

Have been coming here for lunch and dinner for years. Had lunch here again today with a friend. The food was up to its usual high standard. Rita our waitress was very professional, friendly and attentive. Would recommend

I had lunch at The Old Tollgate yesterday. Both the food and the service were very good. The waiter Charles was very helpful and friendly. I'm looking forward to my next visit.

We have been regular customers at this restaurant for years and we were very surprised to see the negative reviews posted here. Despite the reviews we decided that we would book and decide for ourselves. We were greeted seconds after we arrived and were shown...

We have been several times to Old Tollgate, this time was not good you had to swim to the Toilet as floor was wet no toilet paper either appreciate you where busy which is good for you but maybe book less people train staff up...

We have been regulars at the Carvery for years but had a shocking lunch there today. For one the staff are very young and inexperienced. We were told in a very condescending manner to wait until we were called to go up and get food....

The Old Tollgate Bramber We went to this wonderful hotel yesterday. A friend surprised us. I've been a hotel owner for over 25 years so understand the business, I know good, bad, and exceptional. This is without doubt the very best food I have ever...

Good welcome,nice surroundings and a very pleasant atmosphere. Helpful Chef, though perhaps the Yorkshirres could have been a little warmer; otherwise a much appreciated meal and good to see younger staff members so committed and so well supported in their profession.

Came here with my friend on 20/08/2022 for the carvery lunch, and was impressed by the very friendly staff, and excellent carvery meal. Most definitely a return visit. Keep up the good work Old Tollgate, teamwork is dreamwork!

Food was good. Fairly priced. However was put off by our unsmiling appointed greeter who could have benefitted from some customer service training:- bossy & overly instructive: sensation of being told off. Objected to our wanting drinks in the bar (10 mins) before going into...

Very good food and good value. Disorganised service. No one came to take our order for drinks. One of our party collected a jug of water from the bar. Still no order taken for drinks so we chose our food at the carvery. Half way...

So very disappointing. Not the first time we have stayed and very sad to say we probably won’t return . This hotel has really gone down hill, room was not what was expected at all , traffic noise can’t be helped but the standard of...

We held our wedding ceremony and reception at the Old Tollgate last weekend. From the very start of planning right through to the day itself, the whole team at the Old Tollgate were superb. Nothing was too much trouble and there were seamless handovers between...

I went today with a party of 6 for our Pearl anniversary meal , it was booked for 2pm the meat was just ends left but the worst bit was we were told the puddings selection was shut twice by two different members of staff...

me and my partner went for a carvery this sunday and we’re both very disappointed with the food as well as the staff. To start off, when we came in we were ‘greeted’ by who i assume was the manager, a lady with brown hair,...

We booked very last minute and still managed to get a table, Had a lovely roast here all hot and tasty, staff very friendly would defo return again.

We normally visit the Old Tollgate for the carvery which we always enjoy . We turned up for friends wedding reception & were surprised when we were directed to the garden .As it was a lovely evening this was a pleasant surprise. What a treat...

Visited as a family of 5 for daughters 19th birthday. Restaurant staff very attentive but unfortunately the food selection was not very good. Starters covered in flies and unless you liked seafood there was not much else. Carvery was adequate. As for the desserts very...

I would just like to thank both the staff and the management of this first class hotel, only stayed for one night , but wish it could have been more . From entering the reception on arrival to checking out everything was perfect . Our...

My wife and I had a splendid carvery meal today - the meat was superbly cooked and professionally served. The waitress service was attentive and friendly. It was great value for money and, I confess, I had more on my plate than I could eat....

We had a party of 20 for Sunday Lunch and it was greatly enjoyed by all. I love the buffet starters as there is so much choice and the roast beef was excellent. I was going to resist desert but I failed. The staff were...

Having now been to two garden parties this summer at the new look Tolgate, complete with band, bbq, and bouncy castle for the kids, the place has established an entirely new and unique character. I’ve always seen it as a safe pair of hands with...

Such a great eating place has now declined so much, it’s pitiful! We are local and loyal customers and have been treated abysmally by both the staff and the management of this place! We are pensioners and wanted to celebrate one of our old friends...

We had the pleasure of visiting The Old Tollgate Restaurant for Father’s Day, we had a beautiful meal, the food was fantastic!! We had a buffet of cold starters including smoked salmon cold meats and salads with homemade soup. The main carvery was delicious with...

My husband and I took a friend of ours here to celebrate her 75th birthday. We had been before and had never been disappointed and always recommended it to family and friends. I ordered fish and chips, my friend ham and eggs and my husband...

I have been visiting this restaurant for in excess of forty years. Had parties there of more than 20 people, sadly come to an end. Went there for lunch, they do a voucher offer which appears excellent value. However, not unsurprisingly, to achieve the price...

We have been coming to the OTG for over 30 years and it was a wonderful restaurant with superb food and very friendly staff. We understand that the OTG is now under new ownership and this certainly shows in every aspect of the place. This...

Wonderful stay ,rooms good very spacious,food really fantastic and pet friendly our dog tilly loved it. thanks to the best western fabulous stay! We will be back.

A clean and very well appointed room (203) with a wonderful shower cubicle and a big comfortable bed. I needed the windows open, so there was some noise from the road and from a wood pigeon who started his monotonous melody at 5:00 am. (I...

The hotel is in a lovely village but I found the hotel itself rather disappointing. The room was nice enough but as a lone female traveller I was not happy being in a building away from the main hotel and on the ground floor. I...

This beautiful located hotel is in my opinion second to none. We can't for food but we stayed for the first time last night and I really miss it already. Was such a wonderful experience. The food is unbelievable especially the prices. The starters were...

My wife and I used to go to. the Old Tollgate Hotel & Restaurant regularly before Covid and on a whim we decided to go back to see if it still delivered food to the same excellent standard. We were not disappointed! We were greeted...

Had a fabulous afternoon/evening in the garden for the Jubilee Celebrations. The bbq was delicious along with the salad bar and the kids enjoyed the bouncy castle and live band. Bar in the garden was a lovely touch. Fun for all the family! Will definitely...

We recently revisited the Sunday Carvery as a family group and it was as good as we remembered. An excellent choice of starters, roast carvery mains and deserts. We were welcomed with a smile and the service was friendly and helpful. A special mention for...

Staying a 2 minute walk from this place and after good reviews we decided to give it a go on Monday. Though I had the ploughman’s the rest of my family (8 others) said it was amazing and the choice of desserts was crazy good...

The staff at the Old Tollgate is very friendly and helpful. Our Sunday breakfast was a classic and delicious English breakfast. Our server Paula was incredible — she goes the extra distance to make sure her guests have everything they want or need.

We are always delighted with the Old Tolgate and this latest visit was no exception. We were greeted and made to feel welcome as soon as we walked through the door and our waitress (Paula) was friendly and attentive throughout our visit. She explained the...

We stayed at The old tollgate hotel for four nights and it was an excellent experience from start to finish. Everyone working at the hotel could not have made us feel more welcome and special mention goes to Paula who looked after us for breakfast...

This is a lovely Hotel could not fault it. Lovely Rooms Lovely food and fantastic friendly helpful staff would not stay anywhere else when visiting Brighton

Brilliant service as normal from Paula always there to deal with any queries. Weekly meeting and she is always there with a smile

We had a very nice carvery Sunday lunch at the Old Tollgate restaurant but the service was a bit quirky! We informed that we were not allowed to approach the carvery until we were told to and we were not allowed to carry our own...

On behalf of my group of 106 (two coaches) I had pre-booked a carvery supper to follow our afternoon at Leonardslee Gardens. We travel from Kent and needed early service, so they brought forward their carvery opening time to suit us. As we arrived they...

Just a big thank you to the staff who looked after our party of six. Very polite from the manager, chef carving & waiting staff. Value for money choice of three courses. Only our second visit but we shall return.

Popped in for lunch one Tuesday. Delighted to discover superb carvery menu and starters. Food beautifully cooked and served by friendly, informed, staff.

I came here with my mother and 3 sisters to celebrate my mum's birthday and mother's day. We booked a table at 330 for afternoon tea for 5. Great welcome asked where we would like to sit, as it was a lovely sunny day we...

My wife booked this hotel for a reunion with old friends from over 60 years ago.We had a ground floor room which had been recently renovated to a high standard. An excellent efficient central heating, large fluffy towels and a super king size bed. The...

We have been eating at the Tollgate as a family for over 40 years. Since the recent takeover we have been twice, the first one was bad but we put it down to teething problems and went again in a party of 20. Sadly no...

Please check your bills as this is the second time that I’ve been overcharged when examining the bill Yes they did ring back and refund me part of the over payment. I don’t think I will return as not as good as it has been...