Best Western Bristol North The Gables Hotel in South Gloucestershire

We booked this hotel because of the Italuan menu options in Marco's Restaurant. The hotel receptionist was extremely helpful and we have no complaints about the hotel room. We booked a meal in Marco's Restaurant, and when we got to our table, we were told there was a reduced menu as only one chef was in that night. The reduced menu was very limited and frankly unacceptable, given that it trades on Marco Pierre White's name. We were extremely disappointed and as a result of the reduced menu, we reluctantly decided not to eat in the restaurant. We would recommend the hotel, but recommend avoiding the restaurant.

I feel conflicted regarding the Gables. It tries so hard to be good but fails in many aspects. The welcome at reception is a mixed affair. Taking a card transaction for pre authorisation ranges from £1 to £2 to £10 and £15. Nothing is standardised. I have stayed at this hotel pretty much every week for 5 months solid for work. The rooms are a strange affair. The rooms at the back are notably smaller but quiet. Considering the M5 is across the carpark, you don't hear it. The front rooms are a lot larger but suffer with a lot of road noise from the A38. The shonky old wooden windows don't help.... The bathrooms are a mixed bag also. Some are nice. Others have peeling ceiling and walls and are generally outdated and belong in nana's parlour. The food in the so-called Marco Pierre White restaurant is microwaved contractor fodder. And expensive also. £5 for a tiny salad, £20 for a posh rustlers microwaved burger. No, thank you. Pizzas only a Sunday night? What's that all about? However, I have to say that the breakfast is awesome. So that's a positive! After all I've said I hate to say it but I wouldn't recommend this hotel. I'd spend a few extra ££'s and stay at the Premier Inn down the road or the Hilton Doubletree Bristol North. Both are miles better.

Lovely place with lovely staff and food. Luke & Zoli were fantastic as was Jono our waiter. Keep up the great work. We would definitely return.

We had a wonderful Christmas lunch today. The food was delicious and well presented. The staff were very friendly and helpful I seriously couldn't fault it. We will definitely be back next Christmas. Thank you for making Christmas day very special.

I ate at the restaurant and had the pork loin, it was the best meal I’ve had all year. Thank you chef

Frequent Premier Inn users but not one in this area. First time at a Best Western in this country (have used on Vancouver Island) and pleasantly surprised.

Nice modern room and bathroom. Friendly staff with good restaurant.

Stayed here a few times and had no issues, this time we stayed in room 212 room everything was lovely and comfortable

We stayed three nights at this hotel. Very friendly staff. I would have given it a 5 but in three days they never cleaned the room. We asked reception if this was normal, I was told that yes, they no longer make the rooms but that we can have towels. It's a bit like if you go to a restaurant for two days, the first day they prepare food for you and the second they give you the ingredients and it's up to you to prepare. This is unacceptable.

I went for a training course, service was good but unable to comment on the rooms. Although the rooms were quite expensive so my company put me in a nearby hotel.

Lovely hotel and very polite staff

Good post wedding day venue. Bar was kept open. Rooms are like from 2007 which the WiFi code confirmed. Needs a bit of TLC

I visited with my partner on our anniversary which coincided with a wedding we were attending, and the staff went above and beyond to make the day special. Our room was upgraded, they gave us a card in the restaurant and brought our deserts to the room. In terms of the facilities, they are pretty standard, and the restaurant is your average "Marco Pierre White" set up. I think the real bonus that this place has is the staff which made the visit memorable.

Nothing special, staff are friendly rooms are run down!

British hotels are generally rather old-fashioned. The rooms are quite dilapidated and the equipment is very average. The electric heater is broken and not repaired before being used by guests. The sound of the toilet exhaust fan is like turning on a vacuum cleaner. I don’t know if it’s the culture of this place, but reservations are required for room cleaning and quilt replacement. Otherwise, there will be no waiters to clean up the quilt and change towels for us. The only thing worth admiring is that this place can watch the sunset under red cover.

stayed here for a couple of nights when at a wedding in the area. An old but quaint hotel. a lovely staff team that were really helpful and polite. very comfortable room which was very clean. Good choice of food at breakfast both continental and cooked. Nice bar area inside and outside with a good selection of drinks. Ate in the Marco Pierre White restaurant on site and chose the 2 course set menu food £19.99 excellent food for this very reasonable price. Lovely surroundings area of countryside around the hotel - would come back to stay and explore.

Checked in with Yvonne, who previously left a review. I appreciate we requested a room that would accommodate our dog so thought we might not get the best room, but what we got was disgusting. Black dirt marks ground into to material on back of shabby chair where years of dirty hands had clearly caused this, mould and dirt on walls and skirting, carpet absolutely disgusting, bathroom covered in mould and again, disgusting. The smell was so bad I could taste it on my breath. The room was joined to another room by a locked door and I could here every word of the conversation of those in the room next door, as well as their loud TV. We decided we could not stay in the room as it was so disgusting and asked for a room change, we were told this was not possible so we complained about the state of room and left without staying. Yvonne was charged £140 for the room and I really don't understand how anyone can be charged this amount to stay in such shabby accommodation. If this was offered me for free, I would not stay as it was that bad. Never before have I seen accommodation that bad.

1 night stay from our holiday,was so looking forward to it, before going home.I found the room at 140 pounds very mouldy,I knew would not be as good as we had a dog yet mouldy walls and floors ,stains and smells and could hear next door chatting and tele, did not stay yet would not offer us anything else so left, no guarantee of a refund.

Brilliant hotel. Comfortable rooms, staff professional, friendly and polite. Plenty parking, with charging points. Marco’s restaurant worth a visit, food good.

Room was old and well used, acceptable for the price £52. Service was brilliant and food in their restaurant was delicious and worth every penny.

Staying here for 2 nights to attend a wedding at a venue a short distance away I have got to say that the food we had tonight was outstanding for the both of us I had the fillet steak (a little expensive), but it was well worth it It was cooked to perfection 🥰 It's was melt in the mouth goodness Best steak I have ever had !!! My wife had the bolognes and asked for extra cheese and chillies which were fresh A fantastic meal Thankyouxhef and staff

Very nice hotel, staff were also fantastic.

Went to a rum and reggae night here recently ,and we stayed over as well. Lovely venue, a good night of entertainment and staff, and full breakfast for the morning. What more can I say than looking forward to the next event and staying here

We were lucky to be upgraded by the lovely lady on reception which was unexpected but the room newly decorated was well equipped and comfortable.

Will be booking here again. Rooms are excellent, clean. Food is a bit pricey, for what you get, but thats due to the name. Reception staff very smart and very polite. Highly reommend.

So stayed here as part of a business trip. Room was average and could do with a refurb. Receptionists were friendly and helpful some other staff were also friendly some not so much. Came across as a feeling of annoyance and dismissive. Location is very helpful as it is just off the motorway and easy to get to.